Reviews of Pella Windows and Doors of New York (Contractor)

Philip K. Hung

We met with Jack this morning and had an incredible experience here. Jack was thorough and friendly in his approach to customer service, and was extremely knowledgeable when it came to Pella products, windows, and beyond. Highly recommended!

scurv baker

This makes me now over look pella

Lin Kc

Met with Jack at the Staten Island show room. He was extremely knowledgeable, helpful, and thourough. He spent a lot of time explaining every detail. We will be back with our contractors to order all our condo’s windows and doors.

Eva Mazanek

Pella is a very good company ... their job is done with details to satisfy customers. My representative Jack, very professional gives a lot of explanation, information and financial options.

Regina Martorana

I have been trying to order a replacement screen door for over 1 month and as of today's date have not even been able to place the order yet. Customer service is non-responsive - they do not answer the phone during business hours and emails take weeks to respond to. I provided the glass measurements for the door along with a picture and after 1 month they are telling me the measurements I provided aren't possible and that I need to pay $120 +tax to have someone come out and measure for me. The only possible vendor to buy this door from is Pella itself and they seem to not want my business at all. If and when I get this screen door, I will update this review. Until then, I am seriously considering replacing the entire thing with Anderson simply on the principal of sending my business to a company that wants it.

Lisa Nuttall

I would give the Pella products negative stars if that were possible. Several years ago I purchased 3 Pella sliding doors for my home. I paid a considerable amount of money because I was receiving a wonderful lifetime warranty on an excellent product. Since I was only going to do this once I figured it would be worth it. Fast forward 7 years.... the windows rotted out and I found that my so called guarantee was worthless. Do not walk, Run away from Pella and their products!

Michalis Michael

worst service ever, very hard to get in touch with them, aweful customer service!! Please save yourself the trouble and stay away

Cailin Goldberg-Meehan

Had Pella windows installed in our co-op four years ago. Now, most of the windows cannot open and close. (The rep at Pella would not even agree with me that that was the main purpose of windows.) They charged $300 to confirm they were defunct and wanted to charge another $1000 to fix them. What a scam! Look elsewhere!

Ethan Powell

While I have not had this particular Pella dealer install any windows or doors for me, I can certainly attest to their product's quality. I have seen a number of negative reviews on this site and I'd like to address them. As a subcontractor for Lowes in upper state New York, I have installed quite a number of Pella doors and windows. I have to say, they are quintessentially the Apple (computers) of doors and windows. They come packaged very well. And the install process is the easiest of any window or door I've installed from another brand. Wasted time results from poor quality and workmanship. Pella products exude quality and workmanship. And I am not paid by Pella to say this, but they really are "viewed as the best" in the industry. We installers use a meter of "1 to Pella" to judge the quality of any other brand. On the rare occasion when a customer had an issue with their Pella door or window, Pella always responded quickly to resolve the issue. That being said, I cannot personally attest to the quality of Pella products manufactured years ago. But they certainly are a good choice now!

Mark Davis

Junky products, horrible service, charges in advance to make repairs and then they can't repair