Reviews of KOHLER Signature Store by General Plumbing Supply (Contractor)

Earl Hunter Lerma

We worked with Stacey Yankovic. She was extremely knowledgable in helping us pick shower fixtures for our bathroom remodel. The Kohler Store was beautiful and helped us imagine how what we picked would look in our bathroom.

Shahab Mahtab

Stacey was amazing with her experience in design and finding the right products for our kitchen. She got us a very good price and followed up till the work got done.

Leslie Howard

Undergoing my first bathroom renovation so I am a real novice. Stacey Yankovic at GPS's Kohler Showroom has been very helpful and patient explaining parts and options and looking up pricing. She followed-up with me without being annoying and has worked with me to ensure I get what I need when I need it.

Eliezer Farkash

Do not shop over there the price are high and the service is bad

Mira Group

I was referred to Eli by an industry friend. He is by far the best in the business. If you're a developer or home owner that's looking to renovate, you need to work with him!!!! Thank you Eli for all your hard work, patience and hospitality. You are the man.

Anna Babitsky

Very quick and efficient service to solve my problem and need.

Joseph Geronimo

Great selection and Alyssa Rae was very helpful in selecting a great bathroom combination. Don't waist your time going anywhere else like Home Décor etc. You will not find the same quality or service like the Kohler store Paramus!

Krista Anderson

Recently I had a large purchase from Kohler Signature Store purchasing several thousand dollars of items from them with Mike Hughes as our sales person and I felt it was worth commenting that we received excellent service from this vendor. Mike was a pleasure to work with, professional, helpful, very responsive and we received everything on time and without any issues. Mike was great as was all of the products we received. We would highly recommend using Kohler and we will definitely be repeat customers of Mike. The exceptional service and Mikes humor was a breathe of fresh air during a stressful bathroom renovation!! Mike truly went above and beyond to help me out and make sure we had everything we needed, he listened to my needs, understood the aesthetic we were going for and helped us choose the right pieces to fit our needs but more than anything what I appreciated was that he made sure I had every item my contractor would need, not over selling but more being proactive to ensure we didn’t forget any vital items for a successful reno. We definitely appreciated the guidance from Mike and the great quality of the items. Additionally, the service and quality superseded anything I could expect from a chain store like Lowe’s or Hone Depot. Very happy with our purchases!!

Tricia Schwerdtman

I worked with Elisabeth Woomer and Arthur who were incredible! Lead times were always clearly communicated, delays immediately resolved and accommodations for my out of state renovation and consultant travel schedule were above anything I could ever have hoped for. Alyssa, Priscilla and Roberta filled in whenever needed to make sure nothing was ever missed. The level of customer service, dedication to a beautiful end product, and industry knowledge was invaluable as a first time homeowner. I am so glad I walked into the store, this was the saving grace of my renovation.

Donald Taylor

I worked with Stacey Yankovich on six bathrooms. Her help and suggestion based on taste was fantastic. She was a pleasure to work with and her follow up and attention to detail was second to none. I highly recommend the Kohler Signature Store and working with Stacey in particular. She helped make a major project a lot easier.

Fidel Cardenas

We were helped by Elizabeth and she was great. Showed lots of patience and knowledge.

Murat Aktar

Recently worked with Ruth Richardson on a complete home renovation and it was a fabulous experience. The KOHLER Signature Store is a single source for virtually everything; plumbing fixtures, lighting, vanities, tile, counter tops, mirrors, hardware. It saves the agony of driving all over the tri-state area and trying to manage ten different suppliers on your project. The show room is very stylish and Ruth is a talented designer, extremely knowledgeable about the products and lovely to work with. They offer a huge range of products/pricing from simple no frills to the most extravagant.

Andrew Hummel

I had the pleasure of working with Stacey. I walked in without an appointment, met her and in no time made my selections and placed the order. The store is literally a one stop shop. I saved hours of time by not having to run from place to place. The prices were extremely competitive and the service unmatched. Once the order was placed, Stacey took over and coordinated EVERYTHING with my contractor down to the last detail. She gave me updates through the whole process and now I have a beautifully renovated bathroom. Kudos to Stacey, Kohler and GPS for a job well done!

Anthony Micci

Trying to pick out sinks, faucets, drains and the 100 other things for a new kitchen is tons of work. I basically tortured the sales staff with question and they were so nice and helpful. I bought a beautiful kitchen faucet from them and had to return it as the trim on the bottom of cabinet was too low for it to fit (my mistake). When I brought back the faucet they gladly accepted the return, despite all the time they invested with me. To me that is customer service at its best! Thanks Stacey and to all the help I spoke to. Hope to be back soon.

Audrey Finney

I was in the midst of renovating my kitchen and during this renovation the wrong sink was ordered. When trying to obtain the correct sink I was told that it was on backorder for 6 months. Frantically, I called the Kohler Signature store in Paramus looking for the correct sink and luckily for me Stacey Yankovic answered. I explained my situation and she mentioned that the sinks are on backorder but she would keep an eye out for me and would grab one as soon as she could. Stacey was very understanding of my situation and after speaking to her I felt that I finally had someone willing to help me. Two weeks later, Stacey called to tell me I had a sink!! I was ecstatic! Our only contact was by phone and email and she has always been pleasant and professional. She turned a nightmare into an incredible experience. Thank you Stacey for your excellent customer service!

Laura Smiros

Stacey was a pleasure to work with on my 3 bathrooms and kitchen; especially when the contractor ran into issues! It's great to have support when things go wrong in construction.

William Linn

I am presently renovating my kitchen and had a great experience working with Stacey Yankovic on selecting a new sink and faucet. The sink was delivered quickly but unfortunately the model faucet that I selected was not in stock. Stacey kept me informed on the order status and helped expedite the delivery. She also followed up to make sure that I was satisfied with the product and the service

Edwin Sanchez

The experience was amazing!! and Stacey from the Paramus, NJ show room was extremely helpful in helping out with the choices. Although a few hiccups along the way - Stacey managed to keep me on track and solve our issues as best as possible.

Edward Csuka

The items at this store are quality, however they are very expensive. The fixtures are what make the entire purchase. I will say that the fixtures from kohler are unmatched in quality and appearance. My experience at the store was great.

Scott Testino

Do not shop here their prices are high and charge a 20% restocking fee when you return something without letting you know. Go to fergusons their prices are way better

oof craker

I know the Paramus location is a showroom, so I went to GPS in Hawthorne to get the cartridge I needed for my Kohler Faucets, showed the gentleman a picture of the 2 faucets and he begins to laugh saying you know how many faucets Kohler makes. I asked dont you have a catalog, he said email me the pictures and I will email to Kohler, may take up to 24 to 48 hrs. If GPS is authorized to sell the parts they should also have employees to be able to help. So then I decided to just go to the Paramus showroom to find it, Eli was there and I just asked him if he could help and find it. Without hesitation, he checked the picture and recognized the first one and second was discontinued, but was able to get the model from my pic and then got the part for me, as easy as that. There should be more people like Eli, that could help out someone by just listening first, instead of just saying impossible.

Kevin Bell

I had a great experience here. I was helped by the sales people within minutes of walking in the store and they had answered some questions I had about their products.

Elizabeth Spence

Stacey Yankovic was our salesperson and she was so helpful. We had several meetings with her as we were re-building our home so we needed everything. She was patient and very knowledgable. She made an experience that could have been overwhelming, very pleasant. The products are amazing! You can't go wrong.

Mary Fajardo

Loved the showroom and best of all was Alyssa! She was so knowledgeable and could follow my vision of what I was attempting to achieve. She was easy and pleasant to work with, and responded to any of my needs or concerns in a very timely manner. I would highly recommend this store and especially Alyssa!

Kathy Collins

Worked with Cristina on my bathroom renovation and she was fabulous. Knowledgeable and helpful. I'm going back for my kitchen Reno.

Peter Buffington

GREAT CUSTOMER SERVICE ALYSSA B WAS THE BEST WENT SO FAR OUT OF HER WAY TO HELP US. I WOULD RECOMMEND GOING TO KOHLER SHOWROOM DIRECTLY FOR ALL OF YOUR NEEDS.

S Cabelis

Superior service! My sales person really knows the products well and gave great guidance in the selection process. Also, the delivery process was headache-free. I highly recommend this company and the gorgeous showroom on Rt. 17.

Jennifer Houck

We recently ordered a vanity, sink, hardware, shower head etc. for our newly added bathroom. We also had a custom glass door and half wall built. We worked closely with Stacey Yankovic (showroom sales) and we have been tremendously pleased with the materials and with Stacey's help and professionalism. She responds quickly to phone calls and emails. We had tons of questions as we've never done this before and she was incredibly patient and thorough. The personal touch made quite a difference. We have another bathroom that needs remodeling and we will definitely be working with Stacey and Kohler Paramus again.

Marty Goldberg

Alyssa at the Kohler showroom in Paramus is wonderful to work with. Her endless patience, knowledge of products, and understanding of our needs is second to none. We are looking forward to working with her on our future projects.

Travis Weiss

Cristina S is awesome! Such a pleasure to work with and really really knowledgeable!!! She helped us choose just the right fixtures for our bathroom and was super helpful. We recommend anyone visiting Kohler work with her!!!

Molly Quinn

Renovated five bathrooms in one year and had a phenomenal experience. Highly recommend Alyssa Rae Baratz (was personable, reliable, experienced and overall great person to work with)!

krista ellison

I am starting a new chapter & am SO THANKFUL FOR STACEY!!!! She is AMAZING! I walked into the showroom dazed and confused. Stacey was more than knowledgable & helpful & more than professional! I asked a million silly questions & she took the time to answer every last one. I live a bit far and Stacey has continued to have the same jovial & helpful demeanor via phone and email. I will NEVER go anywhere else!!!!!

Marissa Sauer

As an interior designer I regularly deal with a variety of showrooms and other trade professionals but I have to say Alyssa and the rest of the staff at Kohler's showroom in Paramus stands out from the rest. Alyssa is more knowledgeable, detail oriented and responsive than most other industry professionals I deal with on a day to day basis and I can't thank her enough for it. The showroom itself is always well stocked and a great resource for me to bring my clients to. Whether you are a professional or just a homeowner in need of some help for your home, I highly recommend you visit the Paramus Kohler showroom.

L. S.

This review is primarily about Alyssa. She is the best salesperson I have ever encountered, and I only wish I could give her ten stars! I am also very, very pleased with the Kohler products she helped me with as well as GPS. I had major demolition and reconstruction of two bathrooms. This was a three months project that removed all walls, ceilings, floors and even beams as well as the wiring and plumbing in those two rooms, and then reconstructing them. My job was the design, identification and timely provision of everything that went inside the rooms plus a window. This included vanity, vanity top, faucets, medicine cabinet, toilets, shower fixtures, wall tile, floor tile, shower tile, accent tile, backsplash tile, granite top, all the associated grout, towel racks, hooks, and lighting fixtures. Alyssa was very patient over the more than three months period I put together the plumbing plan before placing an order. She offered advice, answered questions, investigated issues with her technical team, made changes for me, made changes again, and again and always so very, very pleasant. She was very knowledgeable and very responsive. I can not remember a time I waited more than a day for an answer, and typically she would get back to me within an hour or so. And, her prices were competitive. Coordinating the delivery of these items with the time demands of the contractor, electrician and plumber was a major challenge. The tile and grout which came from all over the place was a nightmare. But the plumbing that came thru Alyssa was a dream. She set it up in two timely deliveries. They came as scheduled… nothing missing everything was present. One minor issue with the vanity resulting from shipping was promptly corrected. Even after delivery some questions came up and Alyssa was right there to figure out the answers. I could not ask for anything more. Thank you, Alyssa.

AllAmerican Limo

I was there to buy a toilet seat and Alyssa helped me, great service. Thank you Alyssa.

Ardith Toomey

We have been working with Eli Muniz on some bathroom projects and his extensive product knowledge made the process so much easier. This guy really knows his stuff! Working with him was such a pleasure! The new showroom is beautiful. Thank you !!!

Claudia Godoy

Great attention! And advice for what I was looking for!

Michael Lemken

I worked with Stacy and she was wonderful. She helped and my wife pick everything out for 2 bathrooms. She answered emails and phone call right away. I order some wrong things and the swap was easy, no restocking fee. I am not sure why people complained about something that doesn't exist. Since I did the reno myself I made several orders and few exchanges with Stacy. Everytime I walked in the sales people were friendly and always asked if I needed help. I estimate I went to the store about 7 times and was never ignored. Kohler is pricey, but you get what you pay for. The stores prices are 25% less than the website. The person that said Ferguson is cheaper must be smoking crack. Don't get me wrong, Kohler has some things that are crazy prices, but those are show pieces for the really wealthy. They have a shower set up with all the heads so you can test to see which one you like. All the deliveries were made within 2 days, can't beat that.

Darya Reznik

Went in to look around as I'm remodeling my bathroom, WOW!!! There was 4 available sales people, all looked at me and kept doing nothing.... right after me there were two men that went in.... I guess they looked more presentable or their car looked more expensive, the sales people got up and tried to help them. I spent good 20-40min in the store, there were people coming in and they were being helped, not one available person asked me if I needed help... I guess me or my car didn't look expensive enough for them to bother helping me:(

Car Wal

My contractor suggested me to your showroom and I had the pleasure of working with Alyssa! She went and found me the perfect toilet. She even followed up on the day of delivery. What a great experience it was working with Alyssa!

Jocelyn Voskian

We recently worked with Eli Muniz and were beyond impressed with the experience. He was knowledgeable, friendly, and went well above and beyond to assist us with both our bathroom and kitchen needs. I can not say enough how much how happy we were working with him and the overall experience at this store.

Danielle Palmadessa-Lynch

Alyssa is so helpful and such a pleasure to work with. She always get us exactly what we're looking for!

Dianne Whelan

Great help from knowledgeable salespeople.

Monica Rome

I work with Stacey and she’s awesome! She’s very knowledgeable of all Kohler products and so helpful every time I call her or go into the showroom. I highly recommend Kohler products and working with Stacey.

Marybeth Stegenga

Eli was fantastic! Knowledgeable, efficient, professional and quick... no BS! Love my products! Delivery was super fast and the delivery man was very friendly and accommodating... he waited 20 minutes for my husband to arrive at the house to inspect our delivery. Great experience all around!