Reviews of Unity Homes (Contractor)

Constantine Voyevidka

[Edit, 6/3/18] I visited a Unity Homes open house today. The home was handed over to the owners last January and was based on the Xyla platform. It appeared well-built, was very nicely finished and had the tell-tale signs of being highly energy efficient. The Unity Homes staff were very approachable and eager to answer questions. I think I spent 10-15 minutes talking with a member of the sales team, and close to 1/2 hour with the project manager. They DID apologize personally for the experience my mother had. So far, so good. I think Unity Homes has returned to being one of the top few builders my parents are considering. [Original Post] Today my 78 year old mother called Unity Homes and was treated very poorly. She is sharp, but not very internet savvy, so I am writing in her stead. She is visiting western Massachusetts from the West coast, and intends to move to the Pioneer Valley area within a few months. She drove several hours out of her way to visit Unity homes. When she got to Walpole NH, just a couple of miles down the road from Unity Homes, she gave them a call. She hoped, at most, to meet someone in person, express her interest in Unity's services, and maybe pick up some information. The call was answered by a woman who appeared to be dead-set against providing any of the above. Not only was my mother's brief drop-in unwelcome, but there wasn't anyone who could talk to her over the phone, either. Nor could anyone call her back any time in the next few days, while she was still in the area. Perhaps a salesman could get back to her in about a week, but it sounded like he would be doing her a great favor in responding. Was any printed information available? Everything my mother needed to know, she was told, could be found on the Unity Homes website. No printed brochures were available...not even a business card. I work in healthcare. If my organization receives anything less than a five star rating, we are concerned, and find out why. Any less than four, and we bend over backwards to resolve the issue. If I were to provide the type of customer service which Unity Homes gave my mother today, I would be fired.

Craig D

Sales staff doesn't listen to the customer

Mark Weltner

I can’t overstate my satisfaction with our Unity home. I’ve heard that saying “build a house, lose a spouse,” but Unity provides just the right amount of parameters and choices, so that we got exactly what worked for us without being overwhelmed by the process. We were inspired by friends of ours who built a Bensonwood home (Bensonwood and Unity are sister companies) and raved about their team and Bensonwood’s dedication to leaving as small a footprint as possible – every aspect of the building process as well as the home itself, and this is our experience with Unity as well. Finally, they took the time to meet with us afterwards to see what they could improve upon (not much!).

Tiffany Mannion

I went to a Unity Open House! I have followed the company for a few years and appreciate the value, innovation and beauty they bring to life. I am thrilled to have them representing the region, blending clean building materials and space with efficiency and graceful, timeless designs. Simply awesome. Love. Love. Love.