Reviews of CertaPro Painters of Lee's Summit, MO (Contractor)

Megan Allison

The house looks good from afar because of the paint colors we picked. When you get up close, the house is horrible. There was no re-caulking where the windows meet the house. There is paint splattered over our window and door frames. About 6 weeks after the house being painted we noticed spots peeling on the house. It look at least 5 phone calls before we got a response. They blamed the crew that painted our house because that crew supposedly wasn't returning their phone calls. They sent the project manager out to our house to "touch up" some spots. None of the spots that were peeling were fixed. After about 3 more phone calls the owner finally comes out. Agrees that there are spots that are peeling, and says it is because we have cedar wood on our house that wasn't prepped correctly. Which is fine as an explanation, but it's not an excuse. If you are going to contract out crews it is still your name on the line. Two weeks later they have two people come out to "fix" it. Their idea of fixing it was painting over the paint that was already peeling. The owner NEVER called to follow up. Now here we are again: four months after our house is painted and the paint is still peeling and getting worse. It makes me sick to my stomach knowing how much we paid, when they so obviously do not care about their work or their customers. Maybe it's because we are first time homeowners and they thought they could take advantage of us. My advice, stay far away from them.

William Duvall

From the first day visiting with Stephen about an estimate through the final clean up and inspection by the painting crew, we were completely satisfied. We will be recommending CertaPro to everyone who needs painters.

Robert Vaught

Top notch company,eazy to work with! Used them twice with great results!

Christopher Rooney

Stephen at CertaPro made sure that I was 100% satisfied with the paint job on my house. They helped me get exactly the colors I wanted and the job was completed in a timely and professional manner.

biscuitstopper1

Very bad. We hired because they seem friendly and willing to get the job done right. We were very wrong. The job started 1 November and “finished” early January. Painters did not do a good job and the site “manager was very bad and just made excuse after excuse. I asked to speak to someone above him but was never given an opportunity. They only painted 3 rooms and a high ceiling that they claim has 5 coats of paint but when I can see the color that it used to be I know that’s a lie. They never cleaned up and we had to take days off of work so they could come 3 extra times to “fix” the shotty work that they did. Overall a very bad experience and poor workmanship. We asked for a percentage of refund but they said “giving money back would not fix anything” well neither will the 3 extra times you came back to fix your mistakes. Very unprofessional and terrible management.

Sherri Johnson

My house looks great!

Tammy Schroer

We signed our contract on 5/11/16, but painting didn't start until early August after many excuses on why they couldn't get to us. The first day was supposed to be power spraying and painting was supposed to start the next day (at least this was standard procedure posted on the company's website) The crew didn't arrive until late morning and was already painting upon us arriving home that evening. A horrible language barrier prevented us from getting our concerns heard. After a week or better, we had the walk around. There were boards that were supposed to be placed or replaced were not done and shingles on the front of the house were hanging by a couple of screws. When asked why this stuff was not completed, it was finally done. Caulking around boards that were replaced was not caulked properly therefore we had leakage between our exterior wall and our interior wall was discovered. Paint was spilled in the back yard where there should have been tarps placed where work areas were present. Our desk has almost peeled completely off and molded were the paint is still existent. The paint on the front porch railing is peeling in many places. I have to add when they said they powered sprayed, I came home to find cobwebs and dried leaves in the areas that were supposed to be powered sprayed. I do believe that this step was skipped due to the amount of paint that is peeling off (my dad is a professional retired painter and said this is the only reason that peeling paint after 8 months would occur). I would not recommend this company to anyone and feel that they are not taking our complaints seriously. I have lots of pictures of this deterioration in the 8 month old paint. Our next step will be the BBB and Fox4KC problem solvers if these issues are not resolved immediately.

Ivy Martin

We have used CertaPro for 2 different painting projects and couldn’t be happier with their service. Both projects were done in a very timing manner and project heads were great. The team is easy to work with and got us scheduled when we needed a project done quickly! We would reccomend them for your painting needs!

Jill Green

The team did great work&was super fast&friendly!!

Elena Bass

Certa Pro did a great job! They were professional, punctual, detail oriented and friendly. Also, priced right. would definitely recommend!

Brad Rowe

Caveat Emptor. The job was supposed to take a few days -- went on for several weeks. First crew never showed up. Next crew did a partial job and did what they did with paint that was several grades below what we paid for. Their 4th crew finally finished the outside with the proper paint. Some basic parts of the interior paint job were left undone and the owner reduced our bill because of it. He was apologetic and we felt the price cut was fair, but the process was very frustrating.

Ronda Wolfe

I had the popcorn ceiling removed throughout a large portion of my house and replaced with knockdown and they did a wonderful job! At the same time they painted the walls in the same areas of the house and it also looks amazing. There was even a fairly large crack in the ceiling that they had to repair and when it was done they had managed to blend it into the existing ceiling so well I couldn't even tell where it had been. Everyone that worked with me was excellent from Kippy in the office, Stephen giving the bid and Leo & Ciro actually doing the work. I would definitely recommend them and would have them work on my house again.

Andrew Milian

Our CertaPro experience was really great. We had these guys come out to paint our lofted stairway which was too narrow and tall for us to do on our own. The estimate process was a breeze. The painting crew was very timely, polite, and fast, and the painting quality was high with excellent coverage. I would absolutely recommend CertaPro for painting projects that are above and beyond the normal DIYers domain.

Cindy Leber

Certapro did exterior work of replacing bat and board as well as dry rot. we were very satisfied with the work they did. We also had them do interior work of taking down pop corn ceilings and replacing with knock down painted ceilings. While this was a messy job they cleaned up as much as possible and now the ceilings look really good!

Fu Zhuo

I used their service and painted my whole house some time ago. I missed meeting their representative and he still did a thorough look and gave me an estimate. Their quote was very reasonable as I also inquired 3 other companies before them. Therefore, I went on and asked them to do the job. It turned out their painting work was as good as their service. My family was very satisfied. I would strongly recommend this company to my neighbors and friends, and would do another painting business with them if we need.