Reviews of Best Buy (Contractor)

Caleb Buswell

My online order was quick and easy to pick up. The pricing was competitive.

Greg

Geek squad is rude and useless. Hate this best buy. I will not spend anymore of my money here after ‘trying’ to deal with geek squad.

Joan Dorney

Talked to a salesman whose name I can't remember. He said when I come back just ask for the Indian salesman. He was so nice and explained everything. Took a lot of time with my husband and I.

Denny B

I always enjoy Best Buy but it seems like lately they are suspicious of everyone. Must be getting killed by shrinkage. Don't follow me around the store, I haven't shoplifted since I was a young lad. Besides that it makes me want to not spend money with them.

Hari Kiran Konakala

This location is pretty good, the associates are quite knowledgeable especially when it comes to computing powers and networking. They would price match with most of the online sellers without batting an eye lash.pretty good

Terence G

In terms of best buy store. This is #1. But if you're buying a computer still go to microcenter.

Nathan Prows

They do not sell phantom 4 pro anymore but the staff was super friendly and knowledgable

Joe Romero

I have always had a good experience here at Best Buy. Having a store nearby helps me handle the gadgets before buying them, not to mention the ease of use of financing when need be.

Derek Schwendiman

I’ve been using Best Buy for years when buying appliances and have always been pleased with their prices and service. Today we had a pretty huge mess up when it came to our delivery. Somehow the scheduling didn’t get put together right and the appliances were not here on time. In calling to figure out what was going on I called the number that was in the email regarding my delivery and basically got the run around all day. By the fourth phone call I finally got tired of all the excuses as to why they could not help and went so far as to tell them to cancel my order and I would take my business elsewhere. My wife, upset by the fact that she wasn’t going to get her nice new appliances, instead decided to call the store manager, and was able to work out a last minute fix to get our appliances here tonight. Moral of the store: don’t bother with Best Buy customer service when you have an issue—try instead to contact the store manager. In place of excuses, we received solutions to a very frustrating problem, and I once more felt that my business was important to them. The tech that they sent out, Kyle (out of Farmington) was top notch. By far, one of the best employees that I have had visit our home from Best Buy! This guy deserves a raise. We love our new appliances!

Dallan Labrum

A customer service rep took me to the customer service desk where Michelle literally interrupted our interaction 6 times to do something else. I just left. I was going to get a screen protector replacement and buy a new desktop. It’s pretty bad customer service.

TJ Johnson

They have a huge variety of items which includes big brands, great deals and great financing plans. They have an amazing geek squad group as well as their staff of employees that provide excellent service to customers.

Shawn Hill

Good quality choices. Staff could be better trained on good customer service, but I would still go there again.

Fear Factory

Awesome place for electronics and other items. They have a great warranty for purchase on the items they sell.

matt dunn

Same old best buy we all know, and sort of love. OK customer service, and OK product knowledge.

Aaron D. Wood

Not what they used to be, but needed part now so I still use them.

Lyle Wood

Standard Best Buy store experience. Hard to find staff who know what things are... Thought it was strange that I had so much trouble getting someone to recognize a very standard and common storage component for which I was using the only name by which it's known. Finally I did find someone who knew what things are and, sure enough, they had it in stock! Convenient underground parking and easy access from the highway in a moderately busy area.

Andrew Lundgren

Helpful staff. Had what I needed. Looked to see if they could get a better price online for me without me even asking!

David Murphy

The sales rep we worked with at the Winston Salem NC store was very knowledgeable and listened to our need and made a valuable recommendation. We what he recommended and more .It has been great. We wish there was a way he could be recognized for excellence. Thank you. Unfortunately I can't remember his name.

Brittny Lee

I was just in there this past Monday shopping for a Google pixel 3a camera otter case for my phone and also a new watch band for my Fitbit blaze. Something that I thought they would obviously have and they did not. The two staff that worked with me to try to help me find the things I was looking for we're kind-hearted and tried to assist as best they could however even they agreed that they were disappointed with the lack of products that I was looking for

Marcia Terazzi Basso

Really good store and incredible staff. It not a giant store however there are things here that makes it big, like a magnolia area, pacific area and etc. There is everything in this store and in a really good price.

Jazzy Jeff

Great Selection Of Electronics..!!!

Crystal Witkowski

Terrible customer service, terrible follow through. Will not shop there again!

Emily Gibelyou

Great customer service!

Ben Kruger

I love to buy my games there. It's a company founded in Minnesota. They have great general electric products that will last a long time.

Kim Hovey

We knew what we wanted and there was no pressure to buy a TV that was more expensive. Service was quick and efficient.

Leslie M

I always have a great experiences this store. I’ve had informative sales staff help me, and the wait in line is never that long.

Blaine Chaulklin

Helpful staff and open floor plan

Manan Miglani

There are plenty of sales reps but not knowledgeable in specific departments. So when you ask for a suggestion or comparison between the two products, they just can’t explain and start looking at the boxes to find out stuff.

Mr Peck

Excellent selection of laptops. Staff veryhelpful.

Evan Kofford

Great store awesome products.

Cheryl Pearson

A GREAT place to shop for televisions

John Helgerson

Excellent service and very informative. The Geek Squad Agent was proactive and professional. I have had a service contract for several years-have never been disappointed.

Andrew

One of cleanest, friendliest, and best-stocked Best Buy locations I've visited.

Greg M

Great Customer Service experience, I would recommend this location. There is parking under the building.

Savannah Schoonover

Brought my Fitbit in because it wouldn’t charge, and the staff told me that I needed a charger to test it out. Bought a charger, brought it back, and another employee told me they don’t do any smart watch repairs (even though on their website there’s an option to repair fitbits specifically?). They were careless + seemed uninterested in assisting their customers. Both employees I had talked to were extremely disrespectful and belittling when talking to me. Never go to this location.

Michael Barnes

My first credit card was Best Buy. I have been shopping this store for a long time. I have always found their products to be competitively priced and their sales staff to be knowledgeable and patient. I have never felt rushed or pressured to buy anything.

Travis Martin

Excellent experience buying electronics, which sadly isn't necessarily the norm anymore. My girl and I had already done the research and knew exactly the computer we wanted to get her daughter. The salesman didn't try to upsell us to something more expensive and didn't try to sell us any accessories or warranties. Basically he took care of what we needed without adding any extra pressure, all of which was extremely appreciated...

Lisa Kruchoski

People were lined up waiting to get service. The lady at the geek squad customer service deak gave me a phone number to call and said they could help me. When I called the number I was told they could not help me and I needed to go into the store. Very frustrated.

Jeffery Twitchell

Over priced, poor selection, average customer service

Michael Roberts

Very helpful for me and my wife. The staff was very helpful in helping us understand and find what we wanted.

Haubie Haub

It's sure not the store it used to be. maybe it's this particular store. I was looking for a simple USB to micro adapter, I was told they didn't exist. Well I owned one, do the kids and pets needed replacing. I also looked online and found them. Another associate found it for me, they wanted $50 for a 3 foot cord. I had found them online for between $3 and $7 so I left remembering that I had been to that store before and was looking for a specific cord. i was shown the wrong cord but when I found the correct cord, it was way overpriced and they didn't have a less expensive version so I had left then too. The store just does not seem to be well-stocked for accessories unless it's for phones.

Matthew Wolf

It's just sad. There's little selection in any department. You're harrassed constantly by staff, I get it... It's corporate pushing it, but still. I now have a rule. If any three employees approach me and ask me if I need any help, I just turn around and walk out the door.

Shane Baker

The gentlemen at Geek Squad was very honest and helpful!!

DyslexicBtaman

Excellent service and great product selection. Bought the 4k tv on the left. Looks great for the price!

Barb James

I just got done with a tech from The Geek Squad was fabulous and it did not cost me anything very helpful I would recommend them

ann Pfaff

Needed a new tablet. Had to wait on someone to help me (they were very busy). When my helper arrived, he stayed with me a long time, answered every question. Found me the perfect tablet. Will go back for my needs! Knowledgeable.

DaUso Alafaio

Gave me some rele good advice on some sound set ups

Watsons

Super helpful salesman. He helped me select a Christmas gift that my husband would love. He even checked and located and price matched my gift.

Matt And Cars

Got lots of help, store was pretty slow due to the snow.

Verda LLoyd

Staff needs 2 B focused on Customers Not their cell phones.

Audrey Boggs

Recently bought a new laptop. I was shocked honestly to find an employee to help with this. He spoke with clarity and confidence. He answered all of my questions. Logan was awesome.

Gerald Lewis

They were very helpful and knowledgeable. Found a solution to my problem. I highly recommend them.

Rev. Marcus Chapin

Rude staff. Weird lay out, apparently oblivious management, and of course nobody could answer our questions. Prices are okay, but you can do better at Amazon.

Un-Genius

Pretty standard best buy stuff. Helpful employees.

Mame Brew

Oozy from the TV section was awesome, friendly and professional. He knew about the product he sold to us and we were happy. Thanks Oozy for the good services

Taylor Stewart

The staff is always helpful and friendly. The store is well organized and the signs are easily readable from anywhere in the store. They have a great return policy and its nice that they have the geek squad on site. They also have a lot of clearance sections with marked down items and much more.

Scott Lynn

It's best buy. Convenient for a few things. OK prices, but even better is that they always try and price match for me when I buy something. It's pretty awesome that they will do that without me even asking. Store seems to always be pretty clean. Staff is nice. My Lehi Utah location seems to be lacking in stick compared to others around this area though.

Tyler Livingston

The people here are very kind! I needed my system fixed with my warranty and they were very helpful in finding what to do. Helpful and nice employees makes helps wrap the whole atmosphere of the place together.

juan Torman

2 people treated me very badly, my wife and I asked something and they answered very reluctantly,

Christopher

It's kind of expensive for me.

Kiesha Patterson

Great people loved the atmosphere in the place, did not have any difficulty with purchases an people. Outstanding

Luke Yarbrough

Always great deals and friendly staff.

Elizabeth Wood

Very organized Black Friday sale process. We didn't wait terribly long to check out and everyone was polite.

Sam Hancock

I only go to best buy in a pinch , overpriced and the employees are usually clueless

Josh Everhart

Reed helped us on a recent trip into the store. His customer service and product knowledge was top notch. Superb attention to detail. Give the man a raise!

Gregory Martin

Very much a Best Buy ... A few high ticket electronics (like high end GPUs) they don't usually have stocked at this location (vs. some locations up in SLC county). But, again, it's Best Buy.

Clayton Pabst

Bought an iPhone 8 which had 14 day return on it. I wasn't feeling Verizon's service so I switched to T-Mobile and went to take the phone back. This Bryce guy that was "in charge" told me Verizon locks the phones for 60 days and I couldn't return the device. After going back and forth for 3 hours. THREE!!! He finally returns the phone. What a joke. So you actually CAN return the phone, you're just gonna make both of us go through an ocean of frustration first before you decide "Ok I've finally upset this customer to the point that he'll never return to Best Buy, maybe I should finally do the right thing." This guy has an ego, no patience, is on a huge power trip, kept saying stuff like "The computer does what I say and I'm making the call on this one", and overall he really shouldn't be a manager of any kind. You have no idea how to lead people or keep your cool. Hurry and finish school bro and start making that dev money, cause people like you shouldn't be attempting to lead other humans. ps. the other associate was amazing. The amount of composure this girl has to be able to work for this Bryce character is impressive. You should also hurry and finish school so that you don't have to listen to pretentious individuals anymore. Be easy.

Rolando Gonzalez

Very pleased with the services provided at this store

Ricardo Fonseca

Not easy to find support however if you get it, they are really outstanding

Abby Johnston

We were approched by many staff asking if there was anything they could help us with. They were never pushy and always said, if there is anything you need let someone know. The employees there work as a team.

Scott Greymont

It's best buy. Nice enough people.

Sallie P

It's a nice store. I ask if there was any blacklit laptop key boards on out of box the guy said no after more shopping I went back and there was? It was an ENVY out of the box 540. So be sure you look some out of the box is online. I had to return it had one of those virus where you call and they ask for money.lol.They tryed to say it was my Google searches only had it 2/3 days never had virus in my life.Got full refund now looking at a Dell Inspiron. Refunds are fast normally back on card 24 hrs.Next stop Richfeild store.

B3autyy_B3ast_Espanol

Went in a rush to get a memory card for my camera this morning. I walked in and two gentleman in the front greeted me and asked me what can they help me with. They directed me to the section where memory cards are and said they will call someone to meet me there. I speed walked over there and one gentleman was waiting and asked me how much memory do I need and than there was this gentleman who I asked what his name was and he told me he goes by “THAT GUY” who had in his hands the memory card I needed. I swear he came out of nowhere to my rescue. And than I rushed to the check out desk and they were speedy Gonzales they were so quick. I was out in 3 min at the most. This location gave me the feeling of what team work looks like. I felt like they really cared about me and how rushed I was. Thank you to each and everyone of you !!! THANK YOU GENTLEMAN !!!

Victoria Rogelin

Like the fact that I can be helped by a knowledgeable sales staff with patience and not a hard sell mentality..I decided on a Samsung smartwatch

Jamie Chilton

Easy way to steal

Rajat Bhatnagar

This is the to go place for getting gadgets or electronics of any sort. Staff is knowledgeable and they were terrific in helping me find the correct monitor for my mac.

KandI Megahan

I like Best Buy, but despise the Geek squad (various reasons). I was happy to be able to pick up a well priced cord for my mac book.

Cynthia

I love the Geek Squad here. The y have amazing staff. And as for bestbuy I haven't had any problems so I recommend! (I mainly go here for Geek Squad). The Geek Squad staff here is amazing. They help you resolve issues with your devices. Not to mention they are ver y nice.

Dustin Tilley

Very friendly workers. They always do their best to help you. And answer any questions that you may have. Things are easy to find with their signs saying where they are. Check out is quick.

Debra Johnston

In store pick-up worked beautifully for my new phone. Quick and easy. In and out within 5 minutes.

Michael Hunt

Best Buy representive Trevor very knowledgable with laptop computers. Excellent service!!

Lakeisha Leggette

I stopped in to look for my sons laptops for school and received no help what so ever only nasty looks do to the fact I had on a medical mask (I had mouth surgery) .. another woman came in with her daughter she made a very rude comment to me and my sons but the store clerks rushed over to help them in picking out a laptop.. Crazy part is I happen to have a large amount of cash on me that day which I on my use cards so my chances of buying that laptop or 2 in 1 where very high but again no assistance .. I prefer the Best Buys in Charlotte they are always friendly extremely helpful and I've enjoyed shopping with for years.. So I guess if I want to actually have assistance best buy in Charlotte is my best bet because this one

Eyeam Photography LLC

I don't feel the restocking fee is necessary...you but a 4k TV that don't fit the bracket you bought they hit you with a 300 restocking fee....so with that in mind your forced to keep the product that you DONT NEED

rene descrates

i bought TV. the offer and service of everyone are truly awesome

Desi Oliveri

I went to go and buy my new case but the selection was terrible. The customer service is bad and they don’t know how to run a facility. If I was working here, I would quit immediately due to the unsuccessful purchases from people. Also the stuff is way over priced and I can find just about anything on Amazon, cheaper and affordable!!

Jake Freeland

Best Buy contains a very small selection of tech that is only useful for the most basic needs. The representatives failed to have knowledge on what I needed and weren’t very much help. The prices are marked up a decent amount compared to other places and the experience is just overall “meh”.

Ruth Tabor

Good people and good priced office supplies

Bryan McLeod

Why I come to this store: today I came in with my oldest child, all of 9, looking for a bluetooth headset as my other had died recently. Decided on a set and took it to the front. Shane was there at register. Get up to him and he after seeing what I had chosen immediately stopped me and said that I didn't want this set, the next year model were 100$ cheaper. He explained they came with the same features, the same quality, just cheaper for some reason. Went back to the aisle and sure enough the only difference between them was the color on the outside. Came back around and he had everything ready to go again like I had never left the line while he served other customers. Bonus points to Bestbuy for having a system that allows them to hold transactions. Left, satisfied and with the knowledge that not every place wants to screw you.

Mitchell Sierra

I love the look and feel of this store after the recent remodel! Bummer to see some of the physical media departments reducing in size but, such is life. Staff have consistently met my needs.

Cayson Staples

Staff isn't helpful. Inventory is decent, but lacking variety in basic electronics (aux cords, vocal microphones?)

Kyle Wheeler

Has everything and cheap. Helpful staff

Laura Jones

I went to get an online order. They had only one person working the line and he could have used maybe 2 other helpers. As I was in line for about 20 minutes, I saw a few employees going back and forth, always empty-handed and I wondered why they couldn't help out. I saw my order sitting on the side and so when my turn finally came, I was able to point it out, so it went rather quickly. The product I got, a double screen portable DVD player for our van, has been great though. So even if the service is a little scarce, the quality of products seems to be on the charts.

Lance Melbye

They had what I wanted and were helpful. I happened to be at Walmart though the day after and saw I paid $10 more than I had to for the headset for gaming.

Trevor Hicken

Great help and always have the lowest prices. Only thing was I had a little wait since checkout in front of the line was closed ( it was minutes before close), so I had to wait at the pickup line to ring up. The guy there was nice though and helped me checkout.

Butch Ratledge

Bought the most powerful computer I've ever owned and never been more satisfied. The guy who helped me was awesome and made it so easy . Thank you.

Bobby Duerr

Had what I needed, employee knowledge can vary widely.

Timothy Fitzgerald

The store itself felt a little smaller compared to others I have been in. The customer service is pretty standard for a Best Buy with friendly employees that are at attention when needed. The reason for 4 stars is I wouldn't say there is anything about this particular Best Buy that would put it above its sister locations based on my fairly limited experience with the location. All in all they tend to prove and alright experience, though.

Dave Steinick

It seems they never have what I want. If you're an Apple user, you can probably get just about anything, other than that,it seems they never have what I want. I have yet to be impressed with their in-store selection. Even online is mediocre, at best.

Jim Taylor

They were great to give me the information that I needed to make a good decision on what to buy to solve a problem.

Robert Higgs

Have all of your computer need got a new mic for my business

Ciara Preator

the employees here are so nice!

Jaylen Benton

Coverage for almost any technological product need you could ever want Best Buy us the best place to buy great quality electronics

Brandon Hinson

Not food near me.... I'm on to you Best Buy. 1 stsr

Sadie Frauendienst

No computers that I wanted in my price range.

Alan Moxley

If you want something electronic, Best Buy probably has something close to what you want. For the luxury of being able to have it right now, you pay a good deal more than other venues. This particular Best Buy location is situated at one of the busiest intersections in Winston Salem which makes stopping by a more convoluted exercise than it needs to be. The store is well stock and employees are helpful.

Karen Taylor

Products ordered ahead for quick pickup but I finally had to ask where the person was to give me my order. It turned out to be the person I asked who had been chatting with another employee the whole time I was standing there.

Greg Gates

Great variety, you can still find things here without needing to order online

Mike Sternall

Love vest but

Glenn Fleming

If you get one of the few amazing associates it can be a wonderful experience, but they don't work often apparently.

Van Delong

Nice to still have a brick and mortar store to go for help and product info snd service.

Cristiane Ferreira Torres

The better place for Tv's .

Thomas Hunt

Excellent experience with a major technology purchase. BBY's integrated approach is a helpful way to deal with the otherwise confusing plethora of options.

Jeremy Lee

Helpful and knowledgeable staff, prices were a little more than Amazon but not that far off and I was able to get answers in real time and the return policy is pretty good.

Joshua Fulk

Overall really enjoyed going to Best Buy it's for the most part of Amazon show floor but now that they price match with Amazon is long they had the item in stock you can take it home that day. Everyone I met here has been very friendly and helpful the only problem I would say that I have with Best Buy is they try to upsell you a lot at the register but they've never been too pushy about it you do just have to answer the questions figured out the door.

B H

Best Buy's tend to be overpriced, but you get the advantage of help from employees on a purchase when you're not sure what to get on amazon. The advice here in EP is genuine and friendly.

Devin Goodwin

HORRIBLE CUSTOMER SEEVICE! They sold me a useless laptop that does not work less than two months ago. I simply asked them to wipe my computer and reinstall windows. They wanted $100!!! Then I asked if I could simply swap it for the exact same computer and they said no you only get 15 days! Which was not mentioned to me when I swiped my credit card in the first place! I will never purchased from Best Buy again and I will encourage everybody I know to never purchased from Best Buy ever again as well! ESPECIALLY THIS STORE LOCATION!!

D C

Prices are better now, service is still good and with Radio Shack gone it's about the only option for some things. Great TV selection.

Justin Ebba

Bought a phone 2 days ago got a deal great broke today went back to today asked for help first gentalmen great service asked to get same for same price. Note I just bought this 2 days ago. And It broke. He said I have to call a manager first. 1 St person that showed was not manager was sales consultant while speaking with her she walked away and helped someone else. I waited 5 more kind asked where's the manager. 5 more mins and a geek squad advisor claiming to be a manager showed up I asked simply to buy same phone for same price and she imformed me that no she I asked for the managers information she denide my request apom walking out of store I asked the greeter she gave me the general managers information. This is not acceptable 6 yrs loyal customer first time I've ever been treated like this. Do not go to this Best buy ever again no one should ever go there

Bill Bill

My wife ordered online for in store pickup. We went to designated area for pickup. 3 people were working the customer service counter and no one had the instore manned. The guy from geek squad came over and said let me see if i can help u. We could have literally went in the store, picked the item off the shelf , and went through checkout faster. Thus negating the entire point of having instore pickup. We also had confirmation it was ready amd waiting which it was not. So, I'll never use that option again.Bad site to store experience.

Christopher Jordan

We stopped to look at TVs and were able to see the models we were interested in side by side. The salesman was very knowledgeable and friendly and demoed the TV's using third party clips that allowed for a much better comparison than just viewing the manufacturers canned content.

John Smith

Purchased a laptop and was told that the Bamboo ink stylus would work, they was for sure of it and after I got home and tried to set it up it would not so I called Dell. Dell said it will not work with the laptop I purchased, so now I ha e to drive another 90 minutes back to them so I can return it. My bad for not doing my homework first I guess.

CJ Pemrick

I bought this dam robot and as LL it does is sleep. My ex and this thing would get along great.

Bradley Grimm

Geek squad helped me with my laptop and it was free awesome service and very knowledgeable employees

kim roehl

I walk in the store.Security asks me what I'm looking for, points the direction on the way to the section a customer rep usually meets me. I am in and out with in 15min.

Adam Baity

Have always enjoyed best buy and try to give them business instead of always ordering things from Amazon, but after wasting 15 minutes trying to find a qualified purchase for a price match guarantee as the lady told me to, she finally decided to tell me it couldn't be price matched anyway. I did what any good shopper would do, and ordered the exact same thing with free next day shipping for 1/2 price. I will probably be back, because like I said I do like Best Buy; however it would have been nice for her to tell me upfront the product didn't qualify for price matching.

Michael Watkins

Great deal on a receiver and also learned that best buy will price match other places.

Brad Bush

EP location was all staffed up; customer service people offering to help me everywhere! Order pick-up process was fast and efficient. A very good experience.

Krista Meyers

Nice store. We were here for black Friday and they had great prices all day!

Heather Wozab

Selection of goods is nice, but too many employees stand around talking to each other and aren't approachable.

Batya Carbonera

Loved the experience. Very friendly. I got rid of all unwanted electronics.

blind eye

I really enjoy this store, to walk around and be able to look at items you may want. Buy items from stores to keep our businesses going.

Hannah McChesney

Everyone is awesome at this location. The management team is fantastic as well. They are all more than willing to help and find you what you need at a great price. They are there to help you and not sell you in something that you don’t need. I would recommend checking them out for any of your electronic needs. They found me a great tv at a great price.

Hassan Saleh

Please don’t buy from this location they are racist.

Mike Blasi

Big kids toy store! Great return policy of 15 days on opened electronics. Free install on car audio with purchase. Interest free financing on larger items. Credit to trade in old gear.

John Taverniti

Extremely busy, but customer service attendants could've been a little better.

Mary Beth Pottratz

Employees were fantastic in helping me find a computer to meet my needs, then referring me to a different Best Buy location that had it! Great customer service, knowledgeable staff, help offered in each department. Thanks Best Buy!

Taylor Woodman

Great all around just don't always have what I need

Aubrey Pennington

I saw the most amazing TV at this Best Buy yesterday and I had so many questions about the difference between OLED and QLED and 8K televisions and the person covering that area was knowledgeable of all types of TVs. I recommend if you have any questions about electronics go to this Best Buy it will be well worth it.

Ian McIlwraith

Even in the days of online shopping, Best Buy is still a fantastic local resource for emergency technology purchases and the ability to find OEM products — especially Apple products. This Winston-Store is pretty big, but it's still easy to find anything you need. Plus, there's a decent amount of store employees around to help you if need be.

Phil Robbin

I just spent 20 minutes looking for a new cell phone with my wife. When we finally selected one, only then did the salespeople realize that the phone was 1) out of stock, 2) not orderable, and 3) not going to be replenished. Idiots!

Roy Resch

Went looking for gifts for grandchildren. Found just what I wanted. Staff was courteous and helpful. Prices competitive and they have a price matching policy with Internet companies.

dontae donnell

Niana is the best employee. Great customer service experience that she provided. I got the run in trail from the 1-800 customer service and from some store employees but she assistant me and rectify my issue with no question. Great job niana

Erica Cousins

The staff was extremely helpful and knowledgeable. They answered all our questions and helped us compare products. We bought a washer and dryer and even though they couldn't set up delivery from this store given our address, they arranged everything. They will be delivered quickly.

james morris

Got our mini fridge works as intended aamd got a price match no complaints even helped load into my truck

John Vance

Placed an online order for pickup, and received a message that it was ready to be picked up. Went to the store and was kept waiting for 15+ minutes while they tried to locate the item. The ultimately had to cancel my online order, go find the item, and ring me up again. I could have gone to the store and purchased the item faster than their 'convenient' pickup option. Experiences like this are why I always dread going to Best Buy and why Amazon is eating their lunch.

R K Roberts

I was with family members and we requested assistance with the purchase of a TV. There were several employees walking around, but there were two gentlemen working on connections of TVs. We asked them if they could get someone to assist us. They immediately radioed for assistance for us and very politely stated someone was on the way. We waited about 10 minutes, still no assistance. We finally went and found someone, a cashier that was great and very informative. Within 5 minutes he'd sold us on a better model and additional accessories. Good salesmanship! However the initial waiting when the store wasn't busy initially turned me off, as I was ready to leave, the overall result was good. Just let your employees know to mingle in their departments and not stay behind their registers. Thanks.

Monica Stowers

I love how there's always someone available to help. I've never been there and not had a blue shirt within 20ft of me.

Linda Pope

As always, Best buy had the movies I wanted.

Brian Taylor

Cool place to shop. Was satisfied with customer service and product. Can't say a darn thing.

Garrett Sinclair

Never fail to get great service here at this location. The employees are always helpful and knowledgeable.

David Smith

Quick purchase, sale was easy, one minor issue but management handled perfectly. I still buy from Best Buy whenever possible.

Alex Ballbach

Great customer service nice people and amazing selection of phones this place really impresses me with how easy it is to buy something.

Robert Brown

They didn't have what I needed, but very willingly directed me to a nearby store that did have it. Very friendly and helpful staff. I will definitely go there again.

Shari Covitz

Needed a screen protector for our smart phones. The man working there found them for our brand and then proceeded to or them on. Excellent service.

Genell Boyer

Worst experience and I would not recommend. Brought surface studio 2 with Geek Squad. Appointment was set up was not fulfilled and no one from the geek squad in store in Winston Salem knew what happened, then referred me to corporate GS and after hour wait still had no idea, then sent me back to store GS (where I supposedly belong) who again had no cue. ask for store mgr. was told it was a Jeff Dewly and he would call back. After no return call I called back and was told there's no such person at that store and the GM is April and the GSM is Sam. No one has return my call. I reached out to corporate to try to speak with the regional mgr. and was hung up on. While I love the Surface Studio 2 , there is no support with their Geek squad to maintain such a high end computer. So I will be returning it.

Shane Foster

Had a problem with the product that I ordered. It came in damaged but the sales staff and manger fix the problem right away and and got me taken care of.

Tara H

Date of Visit: 1/12/2019 - Average Best Buy store. The phone cases we purchased had a significant layer of dust on the box.

Randall Hall

They were very helpful and kind to my Grandma. She bought a new Samsung Tab-A and they set it up for her.

Scottaford Edwards

The men's restroom absolutely needs attention. This place looks like a prison cell. It even has gang signs carved into the mirror. The walls need an intense cleaning. Please renovate this bathroom. Plus the men's restroom sign is just taped onto the wall. I found the item that I needed. Less crew members work on Sunday.

britannah8910 britannah

Nice place. Was asked if I needed help a few times.

JD Nocente

Staff is far from knowledgeable, slow service as well.

Dionne Miller

Nice clean store. Greeters where great. I was helped right away

Hunter Miller

Have you ever been to a Fry's electronics store on the west coast? Those are five star electronic stores! Anyways, Best Buy's prices are easy to beat if you're an online shopper. If your in the market for a TV, their open-box deals aren't that bad.

Arielle Wilson

One of the few electronics stores left standing in the area, and they have managed to stay relevant and useful, even as some of the hardware inventory has been 'dumbed down'. I generally have an easy time finding help when I need it here. I also greatly enjoy the deals that can be found in the app and ordered to store. One year I saved over 100 dollars on a harmony remote and even ended up with a nicer model than I had been looking for. The deal I found had been available to the public, but unless you use the app, you wouldn't see it, so even the staff were surprised to find out it was legitimate. There was trouble getting the system to recognize it and 4 different associates assisted and in addition, a manager stepped in. They did all of that to make sure I got what I came for. You can't ask for more than that and the service has been consistent since. I great improvement in post-apocolyptic retail.

Dean Hewitt

As always good service.

Olya Golimbievsky

Super fast online order and pick up!

Trace Miller

We went to recycle some really old computer equipment, and they were really helpful! They even connected us with someone who could take most of the remaining items and make use of them.

Chris Northenscold

Came to Best Buy looking for a new work laptop. Met Jeff in sales and he’s awesome! He was very helpful and honest about the best laptop that would suit my needs and even though I purchased the laptop through a 2nd party app he went and made sure it was picked from the shelves immediately and assisted me in getting checked out. Great experience from start to finish!

Mikey B

Between big TV purchase/delivery/geek squad help and just going there to buy a game or a movie, it's always a good experience with very helpful staff. Always enjoy trips to Best Buy and Eden Prairie is definitely my favorite location.

Ashley Hurd

Best buy is a fun place to walk around when you have time to kill. They usually have good sales on newer movies. I was able to get my daughter a new movie for $10. Can't complain here. You definitely get stopped a lot by co-workers asking if you need help which is a little annoying but they're just doing their jobs.

Jeanie Burdi

Great help. Greek squad was extremely helpful ask for Taylor

Lisa Sheppard Pearson

When my dishwasher install was more than four hours late, and I called to find out what was going on, the store employee told me, "you realize we're just a middle man, what do you want me to do about it." First: require your vendors meet their appointment time. Second: don't be an dink to your customers on the phone.

Dave Wendolek

Love this place Very friendly crew working there.

Ruth Davis

I went in for a new computer they were very helpful. I decided to go and look at their TVs because I need a date 24 in Smart TV. It was actually less expensive to get it at Best Buy then it was at Walmart. Best Buy save me about $150. I don't live near this one I live close to Jacksonville but that's what's good about Best Buy I can go to the Jacksonville store and have things fixed if I need it to.

Rick Mason

I ordered and paid for a product online, Hong to just run in quick and pick it up. However, the system didn't allow it to be picked up for some reason....a manager needed to get involved...the transaction had to be cancelled....me product had to be picked....and then I had to ring it up again. Instead of a quick trip, it took nearly 1/2 hour and I was late.

J S

Good customer service.

Peter McDermott

Knowledgeable IT guys, especially GEEK Squad service

Todd R

The people here at American fork are great people have few questions got what I needed and was Soon on my way only place I go to pick up tech

Ash Lucero

Always a great shopping experience here. The staff is courteous and knowledgeable. I feel welcomed and well taken care of when I do business here. Definitely recommend this best buy. I come here from mount airy. 40 min drive. Will continue to do do business here with all the financing options they have available being a plus.

TJ Lane

Bought a new Pixel 3a. Waited for about an hour for activation. Walked away with an activated device, but it was a struggle getting there. The representative that assisted me (Scott) was great.

shauna zarbock

Sean was amazing. He was knowledgeable and patient.

Matt Rasband

Bought a product on their website. We were able to pick it up from the actual store within an hour. Good customer service and great return policy if needed. Why buy any electronic from anywhere else.

Leyla Leyla

Really nice people that work there!

Harold Moore

I found a great deal on a receiver I'd been wanting for a year. Got it as an open box item for half price. Currently looking for speakers to make it rock. My salesperson was great.

Lonnie Morrison

Friendly staff, fast service, clean store!

Trevor Platt

Customer service is always clueless, and you end up waiting for them to get ahold of someone else to help them out. I used to work at Best Buy, and I end up walking them through what to do. They need to focus on training better before they put them out at customer service.

Nathan Witt

The worst customer service. Waited for 30 min to be helped getting a watch on not for them to tell me they didn’t have any.

Shubham Gupta

You get almost every option/brands promoted by Best Buy. I wish they kept more unlocked cellphones.

Rebecca Berry

Corey at customer service is fantastic!! He is professional and caring! But he's not the only one, Stephanie is just as awesome. By far my favorite store in North Carolina! Not just because I love tech but also because the staff is eager to help you without being pushy. The store is always clean and stocked.

SEBNOPRO !

They never have anything that I want when I go there. The employees don't care about the customer. Even though the lady at customer service was okay you can tell she just didn't want to be there. I absolutely hate going across town to Best Buy because I know I get the same treatment as I get every time.

Kotesh Akurathi

Nice place for electronics

breanna's story time

Good store i love it keep up the good work !

Brianna Irene DeFore

Friendly staff, helped me choose the laptop best suited for my needs and even helped me extend the payment.

Cody Beltz

Store has a very wide selection of items, pretty much about anything you need from best buy, you can find it in this location. Staff was very very friendly and knowledgable about their products. Bought an electric board there and almost every staff member took interest in it with lots of smiles

Carlos Garcia

Dangerous place for your wallet. Awesome products

Robert Carroll

The most friendly and helpful staff EVER ! :) walked in super stressed about wifi issues at home and left the store not only stress free but with all the answers and priduct i needed to fix the problem !! Great store!

Solo Akporere

Customer service was on point like accupunture.

Brandon

I mean...they aren’t the BEST BUY at the best price. They’re jus so so.

the one

What the heck happened to Best buy. It is now basically a window shopping store since they don't have anything that they display in stock. the items that they provide in the store are overpriced and you have to basically buy anything online. Might as well shop at Amazon or other places instead of Best Buy. The latest refresh is a really big screw-up.

Miss C

Great store! Who doesn't love the Geek Squad? We were greeted warmly at the entrance. The customer service associates were warm and kind and quiet helpful. Unfortunately although I was unable to find what I was looking for in the store which was a replacement watch band and adapter for a Samsung Gear s2 I still enjoyed myself and the wide selection that they have! They also encouraged me to explore their website because the item I was seeking was there. Overall I'd say this is a great place to shop, to explore new games, gadgets, and technology within an environment of knowledgeable staff to assist along the way.

Taylor

Great store. Friendly employees

Kristen Jensen

Great customer service

Luis Miguel Silva

Hired Best Buy to install a home theater system and, although it took them about a month to be able to schedule a service appointment, I was VERY pleased by the end service. Chey and George did an amazing job installing my home theater system. I was afraid Best Buy would send unskilled people to my house but these guys were really good. They were very friendly, knowledgeable and I felt like they sincerely had my best interest at heart, wanting to make sure I was satisfied with how the service turned out, giving me different options and advising me along the way. I would definitely recommend these guys and will not hesitate to hire them again for any wiring or home theater install / tune up.

Cameron Perry

Spent nearly an hour to try and do a simple exchange of a defective hard drive. No one could be bothered to grab the new hard drive even after asking several blue shirts to open the case. I get it, it's busy, but I saw several employees wondering about not helping anyone. It takes 10 seconds to open the case. It's absolutely ridiculous that I'd have to ask several times only to stand around waiting for nearly 20 minutes before I gave up and just asked for a refund. Absolutely horrible customer service. Do yourselves a favor and order on Amazon.

Austin Karren

Not my favorite best buy experience. The workers took 30 minutes to answer my question then sent me to a different location because they have a poor inventory on Google products. The other location helped us out in 5 minutes and had everything I needed.

Derek Dreke

So glad one of my favorite places has so many helpful people still. Great customer service and I love the fact that employees are always willing to help

Pranav Kartha

The employees are great and the prices are too

fuelrider f

So sick and tired of being treated very rudely at this BEST BUY. Both Utah County Best Buy's customer service suck. Sandy is a much better Best Buy as well as Murray. Assistant Store Manager yelling at his employees while standing there associates not willing to help. I've had it.

amzailia M

Very polite and fast service. Love coming here.

Mark Adcock

Best place for new home electronics. Century Communities home

AK007 Campbell

Been a long time since I've been to Best Buy. I was surprised. It seems more boutiquish. Like a cross between Pier One and Target but much higher prices. Even the clearance prices were a joke. Won't be long before they close their doors I'm sure. Staff was just as pretentious and rude as always.

kali Phillips

Weren't overly hassled by employees and gotta love that amazon price match

Abbie Whitlock

The staff at Best buy is always very helpful.

Teddy Davidson

The guy who helped us activate a phone was really helpful and friendly.

Coil Dripper

It is your average Best Buy store.

Chris Lindemann

Nice store layout. Staff is helpful

Bill Shaw

Great deals! Friendly staff!

Subhash Negi

Best buy is best just because they have great staff to help and answer queries and of course resolve them at the earliest.

Shinybro

Love their price match guarantee!

Rosa Baca

Nice selection of electronics. Customer service is polite and always ready to attend to your questions HOWEVER this is not always the case with this location. Came into the store 9/15 with some questions about my laptop(didn’t bring it with me) the employee told me to bring in my laptop the next day and they would take a look at it. So 9/16 I brought it with me to be looked at at Geek Squad. It was then that I was told that they worked solely on reservations only. I was not told this as this was my first time working with Geek Squad. I was told they would work on it right away. The woman from Geek Squad then told me they were all booked and the next available time would be later that evening. Never mind. I brought it in for a reason. I was not going to be wasting gas by coming back in again. I found another company who worked on it the same day. Definitely some more information would of helped me save gas and my time.

Gene Smith

This best buy is ok. I wouldn't say that the staff is outstanding. Most try to bluff their way through questions that I ask them. I usually do tons of research before I make any kind of purchase. Most of the times I know more than the employee helping me. There are a few that know things in each of their specialty, but overall the employees don't know as much as they should know about the products they are selling.

Natalie Ruth

I am very pleased with the geek squad service and friendly staff.

Zee Wood

Friendly staff helped me to find a good tablets for my kids.

Jaden Green

Awesome place to buy devices. They sometimes do not have what you are looking for in stock, but if you ask them to ship it for you it usually arrives in a couple days.

Carrie Huffman

Great sales pitch and help to get the sale but no care when $$$ laptop no longer unusable 90 days later. Inconvenient for my schedule and location to have to make an appointment to go back another day. Salespeople nor manager were interested in customer service, they already had my money on that purchase which will be my last from Best Buy.

James Walker

Tim st the location Change my opinion of Best Buy. If anyone needs to purchase anything locally go see Tim at the American Fork store.

Steve Knable

Can always find what I am looking for. Staff was very helpful. No powered handi-cap riders.

Angela Spidahl

Wonderful help!

Jake Stone

Priced too high for most products. the staff are amazing. Quite a few are very knowledgeable, low score due to return policy. Bought item with box open, lady said I could return it within 24hrs if I decided against, brought it back 6hrs later, was not allowed to. Do not buy anything open box regardless of the staff statement. This is a rare example, will return again though. These guys know their stuff.

Melissa Hawthorne

First of all.... TONY WAS THE FREAKIN BOMB!!!! He spent soooooo much time with me picking out just the right computer for what I need at just the right price. He went over several midels.. looked up prices for me...and helped me get financing for the purchase. He also helped me pick out some photo editing software and a digital pen. Sorry to Whitney, Alan and Steven for having to walk over to help so many times.... everything was much appreciated!!! Please give Tony a medal, a raise, or a crown for being so patient and taking care of me!!! Thanks to the whole crew!

Marlin McKinney

Good product selection and service, but the prices are too high.

Angela Roney

This is a Best Buy! Much like the many other Best Buys I have been to! There are nice people and there are people not interested in helping. I would say the number of workers that were positive and helpful out numbers the ungrateful to have a job. The people in the cell phone area are always nice and helpful!

Ryan Nordaune

If you are unable to find it here, just ask for help

Alan Garcia

Let me start off by saying that I’ve spent so much money at Best Buy over the years. Between me and my wife we’ve bought car stereos, remote starter for my car, tv’s, several computers, 3 apple watches , I don’t know how many phones and tons of other stuff. After my experience tonight I will no longer shop at Best Buy. I bought an Item and got the warranty and when I go in to get service on that item, They ask me for my information and then tell me they can’t help me. Why sell something if you can’t honor the warranty? I should have just ordered my wife’s I watch from apple and done. No need for people to muck everything up. If you have no intentions of helping me why get all my info and then tell me “you have to go directly through apple. If you can’t help me then don’t sell it. You tend to expect a little more when you spend $400. As the consumer I want someone to take this broken Apple Watch and fix it or replace it or figure it out not “we can’t do anything”. I’m sure that this will get a reply and it will say we’re sorry but blah blah blah. Do your selves a favor and take care of the customer. If you can’t then don’t sell it. What’s your brick and mortar stores purpose? Convenience right, your prices are higher than online and the only thing you have is convenience and now you’ve lost that. I will wait patiently from now on and shop online at amazon or apple because they know how to take care of a customer. Last but not least why am I not in your system. I paid for an item I gave my info but your system lost me. Another reason why I will not return.

Alvaro Montoya

Geek squad is the best. They know everything

Tiffany Malloy

Upon walking in, customer service was fine. The downside is no one is there to help with phone service when needed, and not a good selection of phones as of lately.

Johnathan Paredes

Went in to buy a tv. One of the associates was nice enough to help me load it in my car.

Monty Brown

Can NEVER get anyone on the phone. Helpful when you do tho.

Annette Hentz

We went to get information on Cord Cutting. We thought we knew what we wanted to do, but weren't sure how all the pieces would fit in. Stephanie Linko was an absolute godsend. She answered all our questions, helped us pick out the right components for us and got us out of the limbo we had been in for a year. So happy with our experience.

Corey Keeton

Went in to find a specific charging brick and cable for my phone. Listed as "in stock" on their website. Nowhere in sight, and the employee I asked about it wasn't helpful in the slightest. I can get a sub-par aftermarket cable and brick anywhere, and pay less. I generally don't even go to Best Buy unless I know exactly what I'm looking for...guess that's the way to go.

George Borchardt

Keep up the good work

Michael Villarruel

Great service and great sale prices on unlocked cell phones that you can take to any carrier.

Randy•R

What can you say about the best electronics store in the US (at least in my area)? Everything is nice and, the employees are friendly and ready to help. I can't say nothing bad about Best Buy. You can fine all kinds of electronics you may need and, a good thing is that, the prices are sometimes the same as Amazon or better but without the wait for shipping. This is my favorite store ever. I recommend it to anyone that needs something electronic and can't wait to get it. Like me!

Kelly Keegan

I recently had a remote car starter installed. I made the mistake of not having an extra key fob made before my spare fob was installed in the dash. I called Blake the installer and told him of my problem. No problem! He said. They had me come back and pulled out the key fob and they installed it again after I had to take it to the car dealer to make a copy. Such great service. Friendly, and clearly knowledgeable. Great experience. Thank you so much!

ʎɐɹ qoɔɐɾ

Great store. Many good deals, and the products are easy to find and the employees are available and willing to help.

JTC

As far as Best Buy locations go, this is definitely one of them. From time to time they simply have the best deals. Other times it is the selection that drives one to shop here. Employees vary wildly from extremely helpful to exceptionally apathetic. Prices can similarly be all over the map. The location is convenient enough. I despise the parking lot design and traffic. Egress is heavily dependent on which direction you want to turn on Old State St.

Tyson E. Dewsnup

If you have another Best Buy near you, take your business there. I buy a lot of stuff from Best Buy but am done working with this store. The "supervisors" are either not empowered or just not willing to help to resolve customer complaints and the General Manager will never return a call or email. I ended up reaching out to the corporate office via a BBB complaint and they supposedly spoke with the store who lied to them about their response when I was in the store with a complaint. Up until this, I've always had a good experience at this store, but I will take my business to another location and once I no longer have the perks of being an Elite Plus member, I'll take my business elsewhere altogether.

Doreen Bethel

The sales associates were very nice and patient.

Roger Ritten

Geek squad was helpful even though busy.

J Smith

Had subwoofer installed Kevin did fantastic work rate 10 if I could highly recommend

Dave Burton

We were offered help as we came in the door - the sales staff were great, knowledgable and friendly- they just didn't carry the model I really wanted.

Tay Keith

Its just like any other best buy... I'd suggest trying Walmart first.

Mike Kauspedas

I went swimming with my phone on a stopover on our way to CO. Someone approached me to help right away. Found a phone and made sure my SIM card worked in it with my current carrier. Staff were incredibly helpful and friendly. Great experience.

Tylee Pugmire

Great place to visit. Very well maintained. Friendly, lively atmosphere. Well lit.

neil berkeley

Excellent customer service has improved 100% in the last year or so. Employees are happy, helpful and more knowledgeable than ever. Very pleased

High Hopes

Very helpful staff. Fair prices and good selection.

Mia Rodriguez

I always get great deals! However the tech support system is lacking in knowledge and they wanted 40 more dollars to walk me thru installation of my printer and all they would have told me was I had to install an app

Paul Graham

Really gone downhill on staff knowledge and service. Disappointing

Cleve Nielsen

The Best Buy staff had always been very friendly and help full as I've sought guidence for purchases needing to take care of.

Monica Berry

Online pickup was super quick and easy. It was refreshing to be greeted with a smile and hello when I walked in. Customer service here is excellent.

Jeff Steel

Buy all electronics at Best Buy. Always the best price and people know what they are talking about.

Chawni Whitlock

Staff is very helpful and knowledgeable. They do not pressure you into buying an item.

Felicia Moore-Robinson

Great customer service, when there was finally someone available. Staff needs to recognize & act on servicing a customer in need

Anne

Zack Collins is the Apple Master at this Best Buy and helped me buy a MacBook for school. I was debating between the 13” and 15” Pros and he asked what I’d be using it for, so I told him and he immediately gave me the specs and differences and which one might be a better fit for me. Since Apple computers are so expensive, he made sure I was getting the best deal possible and also gave some simple suggestions on how I can maximize the functionality of the computer (like opting for a $60-70 external hard drive rather than spending an extra $500 or so for only a couple hundred more built-in gigabytes) without breaking the bank. He was super detailed, super personable. I would recommend seeing him if you’re looking to buy a Mac. Much more helpful than the Apple Store was to me.

Teresa Gibbs

Brought in a receipt for my unopened Christmas gift to return the product. Apparently you either get store credit or back to the card of the purchaser. So I’m this case no gift for me back to my sisters card it goes. Will not give the American Fork Best Buy another cent. Poor business ethics, pretty much traps you in to buying from them. Wow just Wow.

Kori Brier

Nice, easy, free recycling.

Jay Smith

Can't get enough of this amazing staff!!!! The selection is very nice too, but the staff is so knowledgeable In their departments and are quick to serve you when your looking for stuff!

Dayl Brinkman

Standard best buy

Bill Ammermann

I enjoy the high level of customer service every time I gone in.

sky wil

Best buy is useless for one month while im trying to build credit and finance a tv from them, they claim i didnt need credit to finance. It even says the same thing on their pamphlets ..if you dont have vredit youll be denied for lack of credit or for no credit at all. Waste of time.

Tyler Mickelson

Great place. Picked up an external hard drive. It was a better price here than anywhere else.

C&J Mechanical

Went in to make a purchase of over $1200 in materials and goods and not one time did anyone bother to ask if I needed help. I finally approached an employee only to be told he would call someone........22 minutes later I walked out. Spend your money somewhere else

Diego Diaz

Poor customer service from "sprint guy" in cell phone department. Acted like I was taking up too much of his time (5-7mins), locked my account and told me to take my business to Sprint store. Customer service is why we come into brick and mortar stores... It's gotta be good or online will replace you.

Luciano Santos

Friendly staff, clean store, great/wide selection of products.

Samuel Martin

Very helpful employees , amazing selection, very good location , never short staffed.

Bjorn Broback

Staff is helpful, not pushy. They have improved and are winning me back.

Ish Lucero

I come here almost every weekend to get at least 1 item. The best buy crew are always helpful and very knowledgeable. They help me make the right choice and they never disappoint.

Richard B

Appliance Department has always been there to deliver all our needs. It helps when you know how to ask the right questions and being patient to understanding right solutions.

Thunder Storm

I don't know how they stay in business, they have higher prices than competitors. And i have dealt with the geek squad in the past and they were untrust worthy and expensive. The store return policy is no good as well. I would recommend looking around before settling for best buy.

Billy Badgett

I ordered a gas dryer only because the delivery date was the quickest between Lowes and Home Depot. My delivery was cancelled for no reason and pushed back a week. Customer service does not exist at Worst Buy because it will be the worst buying experience. I started a chat with the order dept, was transferred 3 times to someone that basically just gave me the middle finger and said sorry about that. I was on the phone with customer service on hold for 45 minutes. No dryer for another week. The customer service Best Buy provides is to put you on hold. Amazon is eating your lunch Best Buy. Best Buy will be out of business just like Sears.

Russ Laraway

Allegedly does cell phone repair but in reality doesn't. Geek squad dude says closest one is in Grand Junction, CO. Somehow only had 2 registers firing on a holiday and known big retail day (Jan 1 2019)

Tony Dodd

I don't normally like these places due to the pushy salesperson's. This guy was more than helpful, and it was actually a pleasure getting what I needed. Plus a great price.

Richard Sink

the biggest complaint that I have at this Best buy is that the staff is a little less than knowledgeable. In today's technological society anyone who works for a store like Best buy should have more training and understanding the technology in which they are selling.

Jolene Jones

Eady to locate everything, good visibility.

Laurie Barrett

I don't shop Best Buy often, but when I do I always enjoy good service and knowledgeable sales staff. Returns, if needed, are quick and painless.

Rosemary Seidelmann

The sales staff was very helpful. They did.not try to sell us more than we were there for

Jose Martinez

The personal very helpful

K Fisher

Did not have less expensive cables seen online... sales pitch for more expensive product.

Blaine Schick

Always love best buy. A little pricey, but great service and selections

Nick Boyer

Nice people. Faster than Amazon and same price.

Dave Erickson

The store was clean and well-organized. Staff were friendly and helpful. I was able to get more information than I expected from Jake about the GoPro Black, Limited Edition, and I bought it based on his accurate assessment and comparison to cheaper models of GoPro. Thanks, Jake for also helping me get all the accessories I would need for filming my paddleboarding and road trip adventures.

Everyday Hustle

Best Buy is terrible. We bought a tv from there and when we opened the box it was cracked. By far the worst experience I have ever had in my life. No one was willing to help or repair the tv. Money wasted down the drain. Will never shop there EVER AGAIN!

Daniel Delmerico

Great prices large selection they could work on customer service

Jill Sandau

Great service and selection. The prices were competitive and I love that I can take it home the same day.

Jared Rhodes

A short trip to this best buy saved me tons of time! I researched for hours with no conclusions on the internet. A 20 minute chat with William in the computer department was more informative than my hours of searching on the internet and I saved money!

Nate Hancock

All the employees are trained, well mannered, and theft prevention machines. Would have been a five star, but I had to answer 300 questions at the cash register.

Tonya Rash

Great deals and helpful staff.

Jonathan Smith Ret

They had everything we needed easily displayed. My daughter has been saving for a camera and the sales associate was knowledgeable and courteous. We were even able to grab a toy that my son wanted.

Cristina Ostler

The service is amazing at this store!! They don't try to sell you on more expensive products and I really appreciate that being a somewhat gullible customer!!

Swayze Wininger

The staff is always very friendly and helpful! I love their customer service!

Letia Miller

Helpful In picking out a phone.

Alexander Tesaryan

Usually really good selection but prices could be higher than other places due to brand selection

Rach C

The staff is always friendly and very helpful. If they dont know the answer they will find others to help you. I have never had any issues.

Andrew Yang

Very friendly front desk, point me the the right place I need to go. the back counter help me to get what I want, in-n-out in 10 min.

Peter Rootes

Good selection, will price match from Amazon.

Nicholas Yarro

This place is great! The staff does an amazing job of having to cater to idiotic delusions of retail stores being magical like disney land from customers. They do their best to make sure people get what they pay for, like a BUSINESS should.

Corey Skinner

It's a best buy. Limited selection of stuff. Still good quality. But I mean you can get the same of pretty much everything and definitely cheaper online. At least in my experience. I've never shopped there for appliances. But for tvs. Phones. Phone accessories. PC/Laptop Accessories and the Laptops/PC themselves. Cheaper. Still a good store though.

Alex Hutchins

The way electronic shopping should be! Always met with a smile when entering the door and always easy to find someone who can help! After not being able to find an item I was shopping for an associate was able to find it right away! They noticed I had a screen protector and case for my phone as well, and assisted with putting it on! All my electronic purchases will be made at Best buy!

Vladi Pisarchuk

Had very good knowledgeable guy helping me, so it made my experience in and out no problem

Amy Rose

Love this store, but kinda hard to get someone to help

Quincy Lundy

They have gotten better with customer service. I remember when their rival, Circuit City, was around and both Best Buy and Circuit City employees worked by sales commission. Then CC went away and Best Buy employees no longer worked for commission. There was an undeniable drop in customer service help on the sales floor. Employees would literally be in huddles talking and absolutely ignore you or play busy, then act inconvenienced and annoyed when you stopped them to ask for help. It is still like that in some stores from time to time. But my last experience was extremely positive. Yes, I had to ask for help. But the young man was extremely courteous and patient. Unfortunately, I was not impressed with the TV I bought and the one I was replacing was actually nicer. But they were very kind about the return and gave me no problems as they also once had done. So, good job Best Buy. I've started back shopping there.

Mario Vaughn

Purchased a nicely priced Insignia to use for my computer monitor. Great graphics.

Devin M

Nice clean and organized store. The staff is always helpful and they do not hover when I say I don't need assistance (which is good). The store is well organized and it's easy to locate the different departments.

Michael Fabisch

Staff always has a great attitude.

Eli Harry

What a joke... ordered a fridge and had it delivered and noticed it was missing 2 freezer shelves. Didn’t get around to calling them for a couple months and after after spending an hour getting disconnected and transferred I’m told there’s nothing they can do about the missing shelves because it’s been too long. Thanks Best Buy, you’ve lost a life long customer for 2 shelves.

Korban Faircloth

Literally the worst customer you will ever have in any retail store! You can walk past employees and they will not speak to you. It is consistently the worst experience EVERY time I come into this terrible store. With everything moving online you would think the retail stores would go above and beyond to make your shopping experience pleasant, NOT IN THIS STORE! They should change the name from Best But to Worst Buy. Horrible horrible horrible experience every single time!

Ruth Wright

Got good service and a great TV!

Virgil Rodman

The parking lot there is horrible. A sales guy there gave me some misinformation and when i returned a week later another sales person said they heard the misinformation so i wonder why they didn't step up the week before

John Butner

This big of a best buy and no magnolia and no Klipsch reference premiere speakers like the rp450c!

Nicole Ochoa

I use shopkick often. An older fellow that worked there, peering at me from both ends of an isle was unsettling. It wasn't until I made some good, long apparent eye contract, did he ask if I was finding everything ok. Then proceeded to engage with me. Asking if I was using shopkick.

Aulterson Official

Atmosphere was great and it was busy. I highly recommend people to come here to buy at this location. Staff seemed busy and there were no slackers.

Alex C

Big fan of Best Buy, been that way for years. I consume all the latest and greatest when I can, whether I'm buying it or simply learning, so Best Buy has been a go to for me. As they go, this one has a bit of size on it, and that's nice. There's plenty of room inside on a normal day that you can easily browse in comfort. It's clean too, and it's obvious the display models and signing is looked after. Everything you'd expect from Best Buy was at hand, except one thing; Best Buy. If I wanted to go into a store without staff members to help me, I'd go to Walmart. When I go into Best Buy what I want to see is people in blue shirts ready to answer my questions and sell me the next best thing, but that isn't my experience here. You have a giant store full of stuff that half the population doesn't understand, and thusly is intimidated by, if you want to push sales and get that 5 stars, the next time I go into a Best Buy I want to see availability, or some technical process by which someone like my mother can be added to an electronic list of people who are in-store and have questions. Verizon does it this way and it's very effective. That said, because Best Buy is what they are, have what they have and do what they do, I'll continue to get gadgets, tech and games from there. Let's walk into the future together though, and bring your stores into the now.

Josh Malone

A Best buy is a Best buy. They redid this one somewhat recently and it took me a bit to find some stuff I was shopping for. There is always plenty of staff around to help with questions and recommendations. They try to carring just a bit of everything. So that's always good.

Jon Jack

GM was great to interact with, the sales reps (Van) knowledge helped influence my investment, moreso provided clarity about products I've recently purchased. Along with, paint a clear picture of a purchase I will be making within the next two weeks. Very impressed

Aziz Patail

Good selections and friendly staff

Kim Hawks

The gentleman that helped us was very polite and he helped us a lot about our son a computer and a computer case

Kelsey Berteaux

God bless you guys! I put in an online order a week before Christmas because the items were set to be delivered the day before I was going to drive to my mom's house. Plans changed, and I was going to miss the packages by a day. But, I can only assume, as part of a campaign from Best Buy, they used 2-day shipping and I got my packages early and in time! It was great! Thank you to your company for helping Christmas be magical. :)

Jay Hofer

Terrible - simply trying to buy something from a card (that has to be retrieved from the back) and was dished around to 4 people until I came full circle. Finally - just left - their employees don't care. Thanks for wasting my time Best Buy.

Lee Parker

I was looking for a smaller tv for a guest room. After checking online, I decided to go to the Best Buy in Winston Salem to actually see the product. I was assisted in my search by Antonio. He showed me the different models, the differences between them, answered all of my technical questions, and helped me select the best model for my needs. Yes, I could have ordered online, but having a knowledgeable associate like Antonio to interact directly with helped me immensely. I highly recommend this location for entertainment needs.

Taylor Edwards

I just waited for more than 30 minutes for one of the only two employees in the computer department to answer a few simple questions. They were both helping the same customer and ignoring everyone else. Once on of them freed up he immediately left to every person other than me. Even after asking for help I never got the help I needed. I finally left without the questions answered. Poor service and ability to effectively manage their customers.

Eli Bentor

Best Buy (better known as Amazon showroom) is a mystery. How can a place with prices that are triple those of online stores survive is beyond me. Went in to check on a USB-C cable I needed pronto but a quick comparison sent me out. The shelves were half empty.

Amie Engels

The Eden Prairie, Mn store had a great team of employees! Always helpful!!

Rachel Cook

Picked up an online order and the kid helping me had no idea what he was doing.

Conner Sugrue

This store is neatly organized and has plenty of workers around to help. The company has a price match policy.. surprisingly, almost every major purchase I've made was already cheapest at best buy, but it has come in handy with the additional purchases I make with it. Perhaps the only negative is that the check out process is involved and lines can therefore get quite long. I definitely recommend buying online and picking up in store (be sure to bring your driver's license, they're pretty strict there about that and I've seen a couple people get really upset, I personally like the security).

Coltyn Holsdaway

Best Buy as a franchise is a hit or miss with customer service and staff, however this location has great staff and great customer service. I tend a lot of midnight releases and events and the staff here is always friendly and are always willing to help, they always find an answer to your problem or question. At every midnight event the staff are energetic and willing to help. Some of the best customer service ever!

Christine Roberts

I enjoy this location. There are plenty of people to help you and most are kind

Afra Daghighian

No complaints, I always have great experience at Best Buy. I highly recommend Best Buy to everyone.

KJ Martin

While we continue to do our research on a new TV we checked out Best buy. The store is organized and the staff very helpful. A young man named Gary was very patient and very informative as we had many questions he spent a lot of time explaining and never got frustrated yet just the opposite he had several suggestions. This is the type of store we like to shop!!

Jo Overline

Nice store, but literally had no Apple Watch products actually in stock, so it was a wasted trip.

Robert Stone Jr.

I was just picking up an Arlo camera system that I ordered but the young lady at the customer service desk was very helpful, courteous and had a great personality. I hate I didn't get her name but just incase the store manager is curious about who it was, it was was at 7:15 PM on 2/26. Thanks for making my pick up a very pleasant experience!

kim hinsdale

If I need something electronic, the house or just a new gadget this is the place to go. The guys at the cell phone station are priceless. Thank you Best Buy for some amazing people.

Marcia Field

Great products, prices and services.

Shad Ireland

DO NOT PURCHASE APPLIANCES FROM Best Buy/Pacific Home!! Delivery of the Fridge is outsourced to another company and they were awful. They damaged the new appliance and put holes in my walls during the install. When I asked them to put my old appliance back since they damaged the new one, the delivery drivers left my fridge in the middle of my living room and walked out. SERVICE is important and their was NONE! Now having to deal with Best Buy to file an insurance claim. I true nightmare.

Ryan Hess

Best Buy is great. Their prices aren't always the best, but their service and knowledge is great.

Marie Chafi

Good place for computers electronics & movies. Geek squad is also helpful.

Tiffany Thayne

Friendly, helpful staff. I didn't end up buying anything they suggested, but they definitely pointed me in the right direction to make an informed decision. The store is neat and clean and easy to navigate.

Scott Nelson

They helped me find what I needed. They had what I needed. The cost was expensive as expected.

Elle Davis-Wagenman

Great management. Tony knows how to take care of customers. Enjoy your time here and ask questions. It's worth buying in American Fork if the other locations are so much more strict in their purchasing and return process. They are hiring great customer service reps.

Matt Byrd

Was looking for a simple USB A-A cable... They only carried a 6 ft variant with extender for over $100 after tax... Drove 1 mile down the road to Intex... Bought a 16 ft cable and converter for under $20... Better customer service and 80% cheaper... Need I say more?

The Cleaner

Abit overpriced. The warranties are very good and they stand by them. Did find Mad Max fury Dvd Ive been looking for on sale $4.99 yay!

Kirsten Petersen

Best movie selection! Always fund what im looking for. Plus the staff is great.

Chad

Nice selection. Helpful associates. Competitive pricing.

Ulysses Franco

Great store. Only thing I hate. Is the damn parking, needs another entry/exit point instead of the just one.

mark hodder

Today they had better prices and selection than target... blue shirt service was very helpful without pushing product... and gave me room after answering my question

Bryan Jurus

Over all this Best buy is following the same trends as others becoming more of a showroom floor/warehouse experience instead of a full on electronics store. I was able to buy pixel 3A for $200 which they honored in-store. That was awesome!

Jerry Sherron

Great place just hard to get waited on and nobody seems to know about car stereo stuff

Topazkitty

Staff was very friendly and knowledgeable.

jamie reavis

Good selection. Clean store. Fun place to walk around.

Frank Bulk

Great customer service

Stacy Lippard

Still one of the few places in town that you can buy certain items in that single store trip. If you can't wait on Amazon, you can go here for a good price and pretty good selection. You can order online and pick it up in the store at the front of customer service area to save you time and the hassles. I love going to this Best Buy! The Geek Squad is Great also!!

J M

These scum bags straight lie to people to get them to buy there protection plans. Read the fine print alot of bs they say and dont back up or dont say to get you to buy it. And managers all need leadership training . Dont have a issue or you will end up talking to a 20 year old manager that is nothing but disrespectful and unprofessional

Anjel Wings

Walked into store, not one person acknowledged me. There were a few associates in the front by the entrance. Walked through a few department still no greeting. I purchased a new smart tv, the electronics department was friendly and was a great help in my final decision. Great job Justin.

Erik Patterson

Good service and helpful staff. They will match some Amazon pricing but only if sold by amazon, not others. Decent selection of electronics and accessories.

Jeffrey Wilkins

It's low pressure, and their buy online and P/u service is excellent. I'd much rather buy local than feed clown bezos.

Ryan Gillen

Employees are way too pushy. Always hounding you to see if you need help no matter how many times you say no.

Rochelle Hobbs

Terrible don't buy warranties from them it's a huge mistake. Wont be going back. Bought a 1000.00 iPad and a key came off. Was not covered geek gave me my iPad back said there warranties are covered somewhere else.

Pete Horeyseck

Clerk was quite helpful, came out of her work station to show me where to find an item. Online price was a couple dollars lower than the marked price on the shelf, not worth bothering with. Otherwise, the same as we all expect from BB.

Red Grrr

You know its Best Buy it was good as it gets.

Dorothy Miller

Thank you for the good deal I got!

Karen Jones

Uneventful stop for what I was buying. No one bothered to acknowledge me or ask if I needed help which would have been nice

Preston Thayne

Small-minded, short-sighted customer service. I see BestBuy going the way of Sears. They will not be able to compete with Amazon and Walmart much longer if they don't update their policies on customer service. I purchased an Oculus Quest online and never even opened the shipping box because I was trying to decide wether to go with the Rift S instead. Well, I took 17 days to decide and apparently that is outside their 15 day return policy. In spite of the fact that they had my purchase record in their system and the Oculus was still sealed inside the sealed shipping box, they refused to give me my money back?!?!? I have spent tens of thousands of dollars at BestBuy, and they are so ignorant to customer service that they are willing to let me walk out the door for the last time over the fact that I had no idea that any large company would have a 15 day return policy and that I missed it by two days. The manager did finally give me a store credit so, sure, they will get one last purchase from me for $400, but that is the end. I absolutely can not understand how he figured that was a win for anyone. He would have easily gotten his $400 ten times over in the coming months. Sure, the outcome would be the same. I would have used the $400 anyway, but there is a principal here. They don't trust their ability to get me back in the store so they lock me into spending the store credit there. That kind of short-sighted lack of confidence and respect usually precedes the demise. R.I.P. Best Buy! The only reason that I purchased it from BestBuy in the first place is that I don't like all of my disposable income to go to Amazon (who has the best customer service), so I usually check Walmart, BestBuy, and a couple other websites before I buy from Amazon. Well, BestBuy just dropped off my list. I know that my few thousands of dollars is nothing to a company like BestBuy, but it seems that they have a systemic problem here that will be reflected in their overall success (or failure) Come on BestBuy. We all have a lot of options. Making the customer happy needs to be part of your strategy (15 days? Seriously?)

Cuong Pham

Nice service, help and provide all the answers that needed

Nate Burt

Their warranty policy is the absolute worst. Bought a TV and purchased the extended warranty based solely on a recommendation of the salesman. He gave me scenarios of how it would be covered. Well, the TV dropped during installation (one of these scenarios salesman said EXACTLY!) and impacted the screen. Went to take it back and they would have nothing to do with it. They wouldn't offer to do a single thing. I am NEVER BUYING from Best Buy again. The fact that they wouldn't believe my situation is calling me a liar AND the manager got the original salesman on the phone and he denied the whole conversation.

James White

Really good customer service. They didn't have what I was looking for, but the associate helped me find a location that did in a matter of seconds and gave me multiple options for locating it. I'm a fan!

Matt Vieth

Employees were helpful in finding the items I needed and checkout was nice and quick!

Dee Harley

No customer service on the floor. Had to get something off top shelf ourselves. But store was clean and organized.

Derrick Smallwood

Had to wait about 15 minutes to get some help, but overall a great experience.

Sasha B

Kyle was awesome! The best customer service ever!

BraddahOz

Rgb ram good

K Landry

Received great service as we shopped for a new wireless router. Helpful and knowledgeable sales staff. Easy purchase!

mario andres

Nice store, very big, decent costumer service. some employees are great. The products are amazing, they almost have it all, the most relevant things and the things that just came out. When you need technology and electronic related products, this is your place. It is Expensive compared to buying online. They charge way more for many things. But if you need it soon, you'd be satisfied coming here.

Scott Richards

Good selection. Great prices.

Lily Marie

Service was fast and easy!

Jeanie Ragland

Young man in phone area helped me out very much,thanks

C Toney

Scott in cellphones took the extra time to explain cell phones. Big thumbs up since my Son's dog got mine and I'm a bit emotional being just after Christmas. I'm hoping for the best deal after the first. But either way he earned my purchase of the phone with his knowledge.

D Wilson

A bit pricey to be a electronics box store. That's the reason for the 4 stars. The salesperson in the appliances area deserves 10 stars plus.

Michael Fender

Worst experience trying to buy a car stereo. Tried to tell me I needed 4 speakers when my car only had two. Told me about a free install promotion but the price quoted was 300.00 over the cost of stereo and speakers. They wouldnt take 5 minutes to look at my car to give me an accurate price when there was hardly any other customers. What a joke. Also, none of the stereos were hooked up so you couldn't listen to them.

Axel Lopez

My favorite store and the best one for all your electronics need

Amy Frederiksen

This store was filled with tons of employees however no one was around to help. Wireless phone charger was 40 dollars more than Amazon for the exact same model. As much as I dislike amazon you are digging your own grave.

Jank J

I'm into tech stuff, so naturally bestbuy is a really fun place to be. The employees are nice, and helpful, especially if you know what you're looking for! :)

Chris Stromwall

Top tier Italian cuisine in a beautiful setting. Great service, easy parking close to the door.

Victor Dejesus

Not too knowledgeable, was referred to 1 800 Best Buy for information on product which was on the sales floor

Erik Olshall

Energy-zapper! Ok, I know it is a rainy Sunday, but it certainly doesn’t help that the three individuals that we talked to in this store was busy talking to each other, walk as slowly as possible or pretty uninterested in helping out. Felt like I was disturbing them. I’m sorry. On top of that, had done the research and for the item that website shown available, they “couldn’t find”. It took a long time, and finally we left the store without what we needed, but frustrated. Way to go, Best Buy, leave the field open for shopping Amazon instead...

Thomas Vosmek

Awesome store. Just purchased all new major appliances for my home at this Best Buy. I did my research. I got the best price and my salesman was very knowledgeable about all the appliances. Walked out feeling good about my purchase.

Stephanie Slack

It's Best Buy....it serves a purpose.

John Cass

Quick in & out visit to buy a new gaming mouse. Had to flag down an associate to assist me but he was helpful and courteous.

Candace Grote

Its just another best buy

Crystal Mccoy

The people working in best buy were very helpful. My husband was looking into getting a better router and gaming PC for our son and service was quick and helpful and we are very satisfied

c4 drums

Good selection of bluetooth speakers and I could demo each one. The sales staff was helpful in getting me to the solution I was looking for. I was in and out quickly with exactly what I needed.

Louis Thompson

Shout out to Best Buy Eden Prairie MN. Went in there for 2 items today. The professional team members that are customer focused. They do not just point you to an area they walk you there. They explain the difference in products. Very well trained team. I have closer locations but never use them knowing I will always have the best service at this location.

Vinit Joshi

Awesome store friendly staff

Vince Jones

Great service in the T.V. area. Dustin was our sales associate, he knew his area well, and was able to answer all of our questions. His familiarity with the different brands, model levels, etc., saved us a lot of time and we were able to dial in on a good fit for our budget and space. It was nice to leave the store with no buyer's remorse and to feel like we'd actually made a rational decision.

bruce shepherd

Mitchel abd Devan were most helpful. Devan was very knowledgeable and very pleasant to work with

Greg Laden

Much the same as all the best buys, a bit smaller. Great service. Great Geek Squad.

David Engel

Getting more competitive in their pricing with the new (ish) CEO. I've enjoyed going back in the store and looking around. I love their 4K BluRay selection and actually bought a few.

Kathy Thomas

They helped me find the gift I needed

donna bennet

Great prices great service

K. Wakefield

Horrible Pacific Kitchen Experience - I ordered a full Thermador kitchen appliance package. When you do this, you get a $1,400 Thermador dishwasher for "free". However, what Pacific Kitchen Eden Prairie did was give me a Thermador Dishwasher Floor model, which I said was okay, but they didn't tell me it was 23" width (my kitchen space is for a 24" width). So there are now 1/2 to 3/4 inch spaces on either side of my dishwasher. They also didn't level it when they attached it to the underside of my granite counters, so every time I open it the racks fall out. There's nothing wrong with the dishwasher though, so they refuse to swap out for the proper size replacement, and said I should have noticed it at the time of the install. Well, I had five appliances going into my kitchen at the same time! Now come on, Best Buy, I am one of your best customers!!! Expected better treatment and follow up. : (

Keith Arntson

Would not recommend for media purchases besides new releases. You're probably better off not going into the store at all. Just order online (although you might be better off using other online retailers). I ordered 3 items in one transaction, one of which was sent to me and the other 2 inexplicably had to be picked up in-store. Also, do your own research and don't necessarily trust the sales associates. PS4 most definitely does not play 4k discs and Blu-Rays are not included with 4k disc sets. Customer service was helpful.

Tyson Astin

Helpful stay helped me find exactly what I needed.

Karen Prest

The person at the front pointed me where to look and that was it.

Sarah Hamel

The workers are very helpful and nice. Also sometimes they have discounted prices for certain items

Nicholas Fenn

Only giving 4 stars due to some of their pricing. Staff is always very friendly, visible, and knowledgeable. I know Best Buy takes their training seriously, and knows their staff is a reflection of the company, which I recognize and appreciate. Have always gotten lots of good advice and pointed in the appropriate direction when looking for something. I just wish their prices on certain items were a little more competitive. The exception, in my opinion, is the computers, both in price and selection. I have always purchased my laptops, and desktops from here. Good tech support, and warranties. Parts, components, and hardware can be found cheaper elsewhere, but for the whole computer, I have always gone to Best Buy and had good results. Happy hunting!

reed kaliher

Got in and out pretty quickly with what I needed

Joe Lo & Co.

One of the better stores in the Twin Cities. Well laid out and merchandising is good. Friendly staff.

Anissa Bruss

The Google Rep, Benjamin, is one of the best employees I've ever met. He more than excels at his knowledge of the product that he's selling and more! If I need more information on a product he always gets it and I always make sure to buy Google products from him.

John Fisher

The guy who helped me by the name of Rob in the stereo department is a real stereo Aficionado really knew his stuff

hayder abbood

Good services helpful staff always check what you need and if you need help

Tony Morrison

I wanted to learn about AV receivers and hopefully find a good deal on one. The guy helping me tried really hard to answer my questions, asking a manager and the geek squad people, etc. In the end he pulled out his phone and tried to Google the answer for me. After 15 or 20 minutes I pulled out my own phone and found my answer in 3 minutes. And no, they didn't have a great selection, or a great deal. Unfortunately this is my experience every time. Under trained, non technical staff who are supposed to be selling technical products. I miss local electronics stores where you could go and learn about products, then get a good deal on one.

joe dowdle

Awful customer service. I asked for him to show me some computers to buy and he only showed me a 2,000$ one and then proceeded to help someone els. I don’t know anything about computers haha. Thanks for nothing.

Timothy Koroll

If it's electronics you are seeking, they most likely have it, except for the Magnolia line. A little bit pricey...

Cody Stone

Nice people but was sold an apple pencil that dof t work with the ipad i purchaced on the same day

C. S. Pace

Consumer electronics store with a friendly staff, a decent selection, and okay prices. The staff here is super helpful. They've always seemed honest, unbiased, and reasonably knowledgeable. I've had great experiences here with asking questions and getting the help I needed. While I don't think their prices are great, I have bought things here for great prices when they have holiday sales.

Lt. Colonel David K. Swendiman

Great cameras- especially for professional and "Prosumer Use".

Barry Hagen

Helpful customer service and geek squad.

Nick Nowlin

Great store just way too overpriced. Like EVERYTHING can be found cheaper at Walmart or Online. A shake they won't price more competitively

Shelly Swensen

There was such a small selection of digital cameras. None for kids and teens. Bought it on Amazon instead.

Tasha Arroyo

In and OUT.I found what I needed and I got GOOD service.

Sara

Gotta love best buy. Staff is well trained in sales and product knowledge

Kerry Swestyn

Apparently commission sales personnel are things of the past. With Best Buy being the last brick-and-mortar electronics spcialty store, most stores could use a few more floor personnel to ring up $1,000+ sales.

Jess Farnsworth

They exchanged a computer no questions asked. I thought it would be a hassle. Good customer service.

Brighid Barrowman

PC parts is rather slim pickings.

John McRae

I found a laptop for sale and it was close to what I was looking for. Price advertised was great. But I could not find it when I went there. I asked a sales rep who told me that it was not going to be displayed. I would have to buy it "in the box" only. I said I was planning to buy and was comparing it with one at Staples. All he said was, "sorry". I have no desire to buy from any store so nonchalant.

Ryan Divis

Very friendly service. They are willing to match most prices found online and their people are really helpful.

Lori Wyatt

Love the store, and employees are always very friendly

Jonah Abbott

Amazing. Wish I could get free stuff though.

A.J. Davenport

This Best Buy has its ups and its downs. On the upside, the staff is always friendly. On the downside, this store always seems to be understocked. Several times I have gone in for something specific only to find empty shelves.

Hrothgar west

Found a cockroach climbing on display cabinets. Poor service.

Scott Craner

Excellent customer service. I needed a new printer just before they closed, and they used the ladder to get a new box down, when the box I wanted was damaged. Recommend this store to anyone.

Amanda Dutton

Helpful place to shop.

Joe Roloff

That Allyson Goelz is amazing

Pamela Mathis

Best Buy has been very good to work with when purchasing items on line and in the store.

Marshall Silberstein

Best Buy Eden Prairie has clean underground parking with stairs or elevator service to the sales floor. The staff are polite and helpful. I enjoyed my shopping experience there!

kumar gaurav

One of the best place to buy electronics. There were good deals on Black Friday. Best buy also gurrenty for price match . I brought laptop and few other stuff and I am quite satisfied with the services they provide.

John Gentry

Located beside Barnes and Noble off close to the mall, it's a large building with electronics of all kinds. The parking lot could use some help, hard to get in there sometimes and there is a side entrance that isn't clear where it goes to. The staff is fairly friendly most of the time but a bit pushy trying to sell at times. Others have no clue how to answer specific questions. Often pretty high on their merchandise and some products they demand gold prices on make them not competitive, for example, my wife and we're looking for a duel camera for our van, the guy was trying to sell us a 200.00 one witb a screen that was like an inch by inch lol. We previously bought one for 45 with a 4 inch screen but the SD slot was broken even new. We left and shopped elsewhere.

Carie M

It is a great place for all your electronic needs. I typically know what I want when I come in, but staff always asks if you need any help looking for an item which is very nice.

Lore H

Just bought a new Garmin. Helpful people and lots of options to choose from.

Dollis Scheele

I needed an alarm clock radio with some special features, so I asked for help and received it getting exactly what I wanted. Thank you. Then I went to look at cameras. They did not have what I wanted for features.

Marie Summers

Customer service friendly and helpful.

Larry White

I have been very pleased with Best Buy. The staff is courteous and friendly. I'd give them 5 stars, but some of them are not as knowledgeable about the products that they sell as they should be. However, the knowledgeable ones are very useful. I've been happy with the different types of hardware I have bought there.

Debbie Steinberg

Very professional, efficient, friendly - every single visit!

Travis Burton

Service in the appliances section was excellent!

Nayely Becerra

Super great service always.

brian nelson

Told us the refrigerator would be delivered on 9/4, and then on 9/4, changed it to 9/10.

Finn Duggan

Great tech

Dean Dexter

I needed a special cable and best buy had it. Their staff was very helpful and friendly. I never felt pressured. They showed me where to find what I was looking for and answered so.e questions I had. Price was fair and I was on my way. I will stop here again when I need an or computer items in the future.

Michael Jacques

Excellent customer service. Great buy on store brand TV. Was able to get in, make my purchase and out of store in less than 15 minutes. Store clerk carried my TV out to my car. Thanks Best Buy!

HOMEof theBrave

I don’t know if they work on commission but they sure act like they do, in the most positive way. They were attentive and willing to help however they could. They were informative and not pushy. I will definitely be back!

Erik Spangrud

They'll install audio into cars

Paul Tew

I had iPhone battery replaced today. After 40 minutes of waiting because they only have one diag tool. They finally got me checked in. When the repair was finally done, They gave my phone back without the SIM card tray. I talked to 3 different managers all accused me of lying and would not offer any assistance.

Lance Lenhart

Nice store helpful service. It's nice they price match.

Shane Oborn

Nice, clean store with overly aggressive, but helpful staff.

Eric Friel

Easiest transaction ever! In and out in under 10 minutes.

James Robbins

Tonight for the first time my visit to BestBuy was really bad. I found out that a cyberpower gaming computer that I bought from them back in February that they are unable to do warranty service on it. The guy with geek squad said that cyberpower won't let them do that. It was going to cost me $84 plus parts and labor for them to ship it to cyberpower for a warranty service. Why the heck is Best buy selling computers that they cannot service do their service department. The salesman never told me about this. Buyer beware cyberpower being bought through Best buy. after all that was the whole reason why I bought it from a reseller so I didn't have to deal with the hassle I'm dealing with the manufacturer.

Paige A.

Everyone is always helpful. They always have what I need.

Manish Anand

Loved the collection, and customer service.

James Carrington

I really liked the set up of the store. The employees were very friendly. I was greeted when i walked in. I was also asked if I needed help finding anything. The displays for smart homes (Google and Amazon) were very well set up to get a feel of what each one has to offer.

Randy Power

Best Buy is sometimes "Hit or Miss". This is the Best Buy I've always bought from. The people are friendly and helpful. I haven't had any issues with them in a long time. I'll keep going back.

Johnny Tafel

They were very helpful in showing me the new iPad Pro.

bailey lyback

Knowledgeable staff, great recommendations, excellent stock on had, quick ordering process if not in stock at the store.

Manny Makhani

Just changed my mind when I walked in the store today. 4 reps, everyone busy talking to each other. I stood there for 15 minutes and watched. Nobody cared that I was even standing there. Waste of time. Btw, it's the cell phone department.

Mark Kotars

I had purchased a Samsung Ultra HD 4K Blu-ray DVD player the day before that wasn't working correctly, so I brought it back to the store. It took less than 5 minutes to exchange it for another brand new one that is working perfectly (so far). I was pleased with the speed and ease of making the exchange - good customer service!

Geneal Newman

We were very pleased with the kindness of your employees.

Jacob Miller

Store has good selection on various electronic products, and the customer service was really quite good. I'd come here again.