Reviews of American Air Inc (Contractor)

1 Boxcar Blvd, Tewksbury, MA 01876, United States

Average Rating:

DESCRIPTION

Here you will see the opinions of real people like you who consume the services and products of American Air Inc (Contractor) in the state of Massachusetts.

At this moment the firm receives a score of 4.7 over 5 and the rating was based on 18 reviews.

As you can see it has an average rating is nearly the highest, and it's based on a very large number of feddbacks, so we may conclude that the valuation is very reliable. If there are many people who bothered to evaluate when they are pleased, is that it works.

You know that we don't usually bother to put evaluations when these are correct and we usually do it only if we have had a problem or issue...

This Contractor belongs to the category of HVAC contractor.

Where is American Air Inc?

REVIEWS OF American Air Inc IN Massachusetts

Victor Borges

Excellent work, excellent service. Highly recommend! Set up an appointment with Cindy to get my non-functioning central air back up and running on an usually hot September day. Richie came by and couldn't have been any more professional and determined to get our AC running. Absolutely one of the best experiences I have had.

Aneesah Hasan

They recently installed ductless ACs in my home. They finished the work in less time than estimated and even helped me find an electrician to upgrade my panel. They also registered my equipment for the warranty and applied for my MassSave rebates. Overall, I am very happy with the service provided.

Ann Marie Robinson

In 2015 this company changed to a "flat" rate pricing system. When we used this company in 2014 they were reasonably priced, had excellent techs and invoiced on an hourly basis. This charging change was not mentioned to me during my initial phone call or by the technicians who did the work. When I received the invoice I was shocked to see a $909.09 total to replace a 1/5 hp condensing motor, a capacitor and 4 lbs of R22. I actually called her and sincerely asked if she had made a calculating error. It was at this time she informed me of their flat rate change. I believe that the delay of informing me of this change was intentional.

Cindy Kelley

American Air, Inc. was very wonderful installing my new American Standard A/C and was done in a timely and professional manner. The installers worked very hard to get my system done in less then 2 days!!! My family and I are very happy we had this done. Thanks American Air!!

tyler welch

Rob called me right back and came out quickly to look at a job. Very professional.

Anthony Braga

American Air has performed two installations of air condition systems at my home over the past 14 years. Each time, the technicians did an excellent job, worked very cleanly, and were friendly and knowledgeable. American Air is very responsive when emergencies arise and their technicians make fixes in a very timely manner. Great company to do business with!

Ken DePasacreta

Could not be happier with the level of professionalism and service from American Air! They replaced our furnace and AC in one day, no issues, and no mess left behind. Their office staff even helped in submitting the paperwork for the MASSSave rebates! Highly recommend American Air!

Kylie Wilson

Mary Mersereau

Steven Cardinali

I've been using American Air since I moved to Tewksbury a year ago. I found them on Yelp and noticed they were located in town so I figured I'd get pretty good response times. I've had them come by a handful of times since I moved in. I typically get their technician Jordan who is always very friendly, respectful, and will take the time to explain to me how my systems work and what he's doing. I met with the owner Rob as well when I needed a quote for replacing one of my furnaces (that was nearing 30 years old). He was respectful, wasn't pushy, and explained to me the rebate programs for upgrading my system and also let me know that his company would do the paperwork for my rebate for me (which they did!). When I had a last minute scheduling issue pop up he was more than open to rescheduling by a few weeks which I appreciated considering a furnace/condenser replacement is an all day job. I've signed up for their yearly maintenance contract due to the fast and friendly service they've provided since I've moved in.

Fernando Garcia

We have been using American Air for our properties. They are tops notch, reliable and very friendly crew. They are very responsive when emergency service is needed. their installs are meticulous. They did a very large install for us under the estimated time frame that it was going to take and the lead tech Richie was great at communicating with tenants. Highly recommend them very professional.

Myk Lougee

Pat Heffernan

We had an A/C heat pump system installed 3 years ago and never looked back. Installers were professional and courteous. The system runs very quietly and efficiently. Just had our yearly maintenance performed by Chan for the second year. He was on time, courteous and knowledgeable in his field. I would highly recommend American Air to someone looking or a new A/C heating system

Jeanne Higgins

We’ve been using American Air since moving to Rowley 5 years ago. They are very efficient and reliable. The office staff is flexible with scheduling for service and extremely accommodating. The service man Chan is super! He’s always on time, professional, efficient in his work, and always cleans up after working in our home. We’ve been lucky to have him come to our house for the regular maintenance work. He’s a great represent of the company. Thank you!! Bill and Jeanne Higgins

Patty Gillette

Great job! One of the A/C units in our Andover house was not working so the bedrooms were not cooled - temps in those rooms were 90 degrees. I called American Air and they were able to schedule a service call very quickly. The technician arrived at our home at around 4:45 pm and stayed until 6 pm to fix the system. I really appreciated American Air fitting our call in at the last minute and fixing the problem.

Joseph Smeraldi

Their trucks drive in the left lane on route 2 causing back up for miles

Jim Schofield

These people did top notch work. Very professional and informative along the way. The new system is in. It was done in a timely matter to my convenience. They cleaned up after themselves and other than the new cool and quiet air I would have never noticed they were there. We are very happy with the products and the service. Would definitely use them again and would recommend them with confidence.

Krista Hibino

Richie, Alex, and Joe arrived every day at 7 am and completed the job in a timely manner. They installed mini splits in the middle of July, which included working in a very hot attic. Every day they cleaned up and kept me updated on how the work was progressing. We are extremely happy with the job they did. Christina in the office even completed the warranty forms and rebates for us. Highly recommend!

Robert Follett

I had the gentlemen fro American Air install a complete new central air system, duct work and all. And I will say that I am very pleased with the results and quality of work completed by American Air. Overall they were very professional and caring in making sure job was done to my satisfaction. I would highly recommend American Air to someone needing service or installation of an air condition system.

Richard Kell

I’ve had this company's employees come out in the past for relatively minor repairs without issue (aside from being a little pricey). However, I recently attempted to have a larger project scheduled but experienced some miscommunication/scheduling issues that caused me to seek these services elsewhere. **UPDATE: Although some of the statements made in the owner's response are a little misleading and I found it a bit suspicious that he only responded after my review posted, I've since cooled off and spoken with another trusted contractor in the area that had nice things to say about him. Therefore, in light of that contractor's comments, the response of the owner, and the fact that it was only a communication issue (no workmanship problems), I have decided to edit/upgrade this review. It's obvious that he cares about his business profile, and I was probably being overly critical due to being upset over missing a half-day of work.

Business Hours of American Air Inc in Massachusetts

SUNDAY
CLOSED
MONDAY
8AM–5PM
TUESDAY
8AM–5PM
WEDNESDAY
8AM–5PM
THURSDAY
8AM–5PM
FRIDAY
8AM–5PM
SATURDAY
CLOSED

PHONE & WEBPAGE

American Air Inc en Massachusetts
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