Reviews of American Pool Maryland (Contractor)

Justin King

A really really nice placeband good for minor summer job

L M

Slave Owners This company practices modern day slavery! The Jamaicans (black workers) that work for them during their "Pool Cleaning" were given an hourly rate they were supposed to be paid but once they arrived, they were told they would get paid per pool so they may get to clean two pools a day. Most days are 10-16 hour days which means this company is getting away with not paying them overtime.They go weeks without having a day off and don't get paid overtime. It's interesting that they don't hire Americans for pool cleaning, maybe because they know they couldn't get away with this. Also, they conveniently make mistakes with their paychecks, and take out money from their paychecks without explaining what the deductions are for. Something needs to be done about this company without allowing them to take it out on the Jamaican workers who are afraid to stand up for themselves for fear of retaliation. Pay your workers for the work they do. Stop working them without a day off! Pay them overtime! Stop deducting money from their paychecks illegally. Stop treating those workers like slaves! Don't take this review out on them!

Sxmy

dont work here if u want ur schedual taken no hours or tons of hours that ur worked like a dog just to get disrespected by higher staff

Drew Ski

Response to the "owner": Thanks for copying and pasting a generic response to my review. You've had several YEARS to correct your mistakes and EVERY year you do literally nothing to correct the problems. You have lost my business. Thanks for nothing. Original Review: WORST. POOL COMPANY. EVER. Go with LITERALLY anyone else in the area.

Zoey Welsh

Great Company to work for. If there is ever a problem they fix it asap. I have 3 children and 2 of them worked there for several years now my 15 year old will work there this summer. Jess at Columbia is the best. Very personable and helps with anything you need.

Vic Cesari

Very bad business and will be complaining to the better business bureau and the county office. The Navy base in Lexington park has a company called " Lincoln Housing " which hire from American Pools. American pools advertise to abroad prospects to come work for them in the D.C. area, the scam is D.C. is almost 2 hours away and these hires come from other country's and bike to work. American pools should take care of the employees at Lincoln military housing sites. They go to work with only access to the bathroom and the outside water fountain in extreme hot weathers. The pool house is locked and off limits because it is for official business only, American pool you should talk to Lincoln housing about that and DEMAND it be accessible to your employees. I'll also be contacting public relations on the military base at NAS Patuxent river to inform them the extreme working conditions that are allowed by Lincoln housing and American Pools. Shame on you.

kerry Anthony

Nice people

Maria Peterson

Very organized and professional.

Lesley Paugh

If you are a lifeguard save your time there are way better pool companies you can work for . But you can always go and work for them and figure out why I’m writing this review .

Anna

Dishonest and very deceiving Co. I took my 18 year old son for interview which they immediately hire him as life guard. We were then instructed to pay for uniforms 60$ and 144.49$ for a 1 week training course for certification. My son shows up for training and was told he couldn't move forward because he didn't pass pretest. We were never told a pretest was required before training can begin. We decided not to move forward and requested refund for course and uniforms. We contacted Jennifer the following Monday around May 26 2016. She informed us that we couldnt get refund for uniforms but we would receive refund for training course In 2 weeks. We waited 1 month and half and never received anything. Finally I disputed charges with credit card company and they were unsuccessful at retrieving refund. I also received 2 emails stating that my refund was placed through PayPal which was a lie. I then contacted there corporate office and they stated they would take care of it. Spoke to Miranda who was very nice she assured me I would receive my refund of 144.49 in a week. Well I did recieve a refund 6 days later for 85$!!!! I am now taking contemplating going to civil court. This company doesn't deserve the 1 star I gave them.

Davida Bondu

This company is a joke and provides a terrible employment experience for their young workforce. They don’t know how to properly pay or deliver earnings to employees, they barely allow them to work any hours, getting in contact with a competent individual in their corporate office is extremely difficult, and they prey on teens with the hope of working only to get the opposite result. Their employment practices are non- compliant with federal regulations and the DOL will be notified via an official complaint being filed. If this company comes to your child’s school to work for them during the summer or any other time, RUN!!!

Detailed Options

So, over here at Mission Place Appartments. The Sunday lifeguard has two guys with her and they are drinking beer. Wth. Don't trust your kids over here. She might be to busy to save them.....

Mark Freeman

Great place to work. Office staff very helpful.

john alba

American Pool is absolutely terrible to their guards.

David Kuriny

Great company and fine business office!

sheri bohs

Reviewing as a community member that uses American Pools as our management pool company. We have been in a contract with them for three years and every year we discuss whether it is worth the cancellation fee to just be rid of their negligence and awful customer service. Every year we give them the benefit of the doubt and say it can’t be worse than their service and response times this year. Unhealthy water, lifeguards not showing up on time or falling asleep on duty to name a few. And all three years we have been proven wrong. It can and has continued to get worse. Here we are Memorial Day weekend and our pool cannot open to the community because it has not been properly maintained despite numerous calls and documented inquiries. They hired individuals that have not been trained to do the job they are asking them to do. A life guard who has been in the US for only two days is being asked to vacuum and test the water in a pool with no instruction. We have spent the better part of 48 hours trying to contact someone with more answers, Sean finally responded to say he cannot take our calls as he is driving lifeguards all around to Pools to work. Seems that getting the pools open should be a priority over getting lifeguards to Pools no one can swim in. Sean was contacted April 11th to fix the coping. Late May and still no fix. The pool was opened on April 11th and drained and power washed and refilled. Since April 11th through May 25th, Sean has stated that he has sent people over on three or four occasions to maintain the pool. Seems 3-4xs in six weeks is not adequate for pool maintenance. Our pictures of orange and green water and a slimy bottom support the need for a better regimen. As a “professional” pool company it was our expectation that a contracted pool company would have the professionalism, experience, and knowledge to properly maintain a pool. In their contract it say all complaints must be submitted in writing and the company has 10 days to respond. Not sure of many other professional operations that have ten days to respond to unacceptable conditions. From now on we will be lodging our complaints with the health inspector as well as Am Pools.

Christopher Stinson

they made me keep the pool open even though the health inspector told me to close it numerous times.

Hadi Jafari

This is horrible company I m working for them after 1 month I didn’t receive my money and when I call them to help me they get attitude and they said go to court,sham on this company

Antonies Massenburg II

One of the most challenging and rewarding places to work ever. You have to come and check this out!

Luck Bernard Arnold

I thank God for the opportunity he gave me to send my son this year as a lifeguard because he has not saved the semester well. The American Pool company is excellent at taking you from the first day, it is excellent giving you impossible schedules and it is excellent not fulfilling promises and commitments that involve the individual. Viva American Pool, urraaaaaa ...

Zach Camp

My Experience at American Pool has been nothing short of amazing. This company helps young professionals prepare for opportunities outside and within the company. They are dedicated to their staff and providing the best service possible.

Edward McKay

I live in an apartment complex that employs this company to manage the pool. It is my considered opinion that not only is this company incompetent but they really don’t care about the safety of their client’s residence. Some examples are as follows. Although they remove the cover from the pool memorial day the pool was opened without ever having been thoroughly cleaned. It took multiple phone calls from our management and multiple trips for them to get the pool to where it was usable by the residence. Several times this summer they have left a 14 year old child in charge of the pool. She had no idea how to even check the PH and Chlorine levels let alone regulate it. Additionally it is my understanding that it is illegal for a 14-year-old lifeguard to be left alone at a pool. Four times this year the pool has opened late because the company failed to provide a lifeguard. When the lifeguards arrive they typically hide out in the shed until guests come to use the pool. Said differently they don’t bother to even make an attempt to clean out the pool each morning of leaves, mulch and other debris. Choosing instead to sit inside the shed playing on their cell phones or watch Netflix on their computers. My calls to the company have gone unanswered. The receptionist answering the phone indicated she would have a supervisor return my calls on multiple occasions but no one ever has. If I could give this company zero stars I would but since one is the lowest rating that’s what they have been given. If you have a commercial or residential property I would not under any circumstances ever even consider hiring this company. Their failure to provide lifeguards who know how to check the chemical balance of the pool and to keep it clean is an indication of their lack of caring for the safety and health of their clients. Their disregard for the safety of their clients, their lack of providing basic services of a pool management company and overall incompetence is evident in their actions and attitudes.

Jaker P

Great company that always goes beyond the limits to ensure that their customers are happy. Takes great care of its employees as well!!

Stephanie Stinson

This company doesn't even deserve the one star that I gave. Like my older siblings i decided to work as a lifeguard for my first job. This company had emailed me to offer me summer and i jumped at the opportunity. One of my biggest regrets... On my first day, i was told a manger would be at my pool frequently to check the chemical levels and to regulate them, because i was not trained to do so, nobody ever showed up on the first day of the year to help me on my first day. I was told that they were so sorry and they would be there as soon as i got there on the second day, no shocker but they didn't show up. On this day i was complained to by a swimmer that the pool needed to be vacuumed, and when i called the main office for the 4th time that day to tell them i immediately need a manager to come assist me in vacuuming it, or teach me how to. Third day and nobody came, I began to get so frustrated that i called my parents crying because the same patron had come and complained and asked for the office number to complain about me, which would cause me to get a strike... Fortunately my parents came and figured out how to do it while i was guarding the pool. This is just one of the instances in which the company had been nothing but rude to me about the amount of time i had called saying "OH its you again, what is it now?" The office staff (who were all adults) were beyond rude to me for simply asking for their help. Finally on the 5th day working there somebody came to help me. Then on my 7th day working I had a school responsibility to take care of and i was told that i could not call out unless it was 2 weeks prior to the day i needed off. This was very frustrating because i had not gotten my schedule until the day before my first day of work which only gave me 8 days to call out, which was not enough. I was then told that it didn't matter to them and that i had to go to work. I ended up having to pull my younger brother out of school early just so he could cover my shift. Flash forward to the middle of the summer when i came back after having a day off and my pool had some sort of algae growing in it. As soon as i noticed that there was a problem i called and nobody came all day long, forcing me to close the pool which angered many patrons who threatened to call the office to complain about me, causing more strikes. The next day a manager came and helped me fix the pool by telling me what to do and then leaving without giving me a chance to ask him any questions. A few weeks later we got a new supervisor who could barely speak any english, which was okay with me because thats the way it is and i tried my hardest to understand him. Then one day without any warning the Health Department came and told me i am not allowed to operate the pool without a pool operator on the pool deck at all times, which i didn't have. i closed the pool and called the office to come and be there so i could reopen the pool and then got yelled at and told to reopen the pool and to go against the health departments demands. They continued to tell me to break the rules of the health department which is also cause for getting my lifeguarding license revoked. Another day the supervisor came in and decided to yell at me and write me up for not logging the names of the guests, which i did not know was one of my responsibilities. While this was annoying i just went with it and said okay and that i was sorry. Then one of the days that i was off, one of the patrons invited me to a pool party at the pool and i decided to go because i had become friends with her and began giving her daughter swim lessons. It was on this day that i saw my supervisor come in to talk to the lifeguard on duty, who was on his phone, and just talked to him and did not reprimand him for what he was doing wrong. Im not sure if maybe was sexist or was friends with the lifeguard or whatever the situation was. After all this i finally finished out the summer and decided to never work there ever again. Take from this what you will.

janae wicks

I was asked to take down my previous review because it was about an employee. The company saw my previous review months ago and said nothing, did nothing. I worked at American pools over the summer and had a bad experience with them. My first week I was scheduled at a pool 45 minutes away from my home and at the time I did not have a way to get there. So I asked the staff member if I could be scheduled at a different pool closer and they said yes and they’ll get back to me with what’s going on. The next day I was awaken by a supervisor banging on my door waking up my whole family because the staff memeber didn’t tell me that the supervisor was picking me up. I was a guard that went to different pools every 2-3 days so I wasn’t familiar with the patrons or what each pool needed. When I went to a new pool I always did the same thing, check skimmers, unlock bathrooms, check pump room, make sure pool levels are good, skim the pool, check the book, if I didn’t do something a regular swimmer did let me know what I missed and I did them. I was working at a pool that I was at maybe once a week and one of the supervisors who pops in regularly and usually chats with me decided to yell at me about how bad of a job I was doing and what I was doing wrong with the pool. My area supervisor or the pop up supervisor never showed me how to vacuum, back wash or fill the pool, every pool is different and Some have different systems. I had to call the office to figure out how to fill up because my supervisor didn’t have time to meet all of his lifeguards. A general supervisor showed up an hour later to show me how to do everything. I had a friend who worked in a different county and they stopped in to the office to turn in paperwork and overheard the staff mocking my last name trying to pronounce it because I have two last names “ Wicks-Witucki” they thought it was funny to say “ Wicks Witukiss “ or “ Wicks Kentucky “. I was picked on most of my childhood about my last name and to hear adults say that was awful. I also worked with a lifeguard who was from another country, this was their first experience in America and all they could tell me was the supervisor threatens to send them back to their home country if they don’t work, they live in a 2 bedroom apartment with 6 other guards and they rarely get 1 day off. After that I turned in my 2 weeks to whoever I had an email address that worked at American pools and left the company. I was a lifeguard at other companies and I know not all lifeguard companies are the best. American Pools pays good if you ask and has decent hours but do not respect guards at all.