Reviews of ADT Security Services (Contractor)

Teri Shepherd

My salesman Kevin did a great job with us during the sales process and Charles was wonderful at the install. We are very happy with the whole experience!

Tom Smith

Security center for sales

Merle Pederson

horrible customer service ... I am a current customer of ADT and have been for several years. We wanted some upgrades to our system. I was on hold with 2 difference customer service reps. Got dropped by both of them. I thought I would be able to speak with someone in the local ADT office. Apparently not. I'd think twice about using ADT in the future ... am definitely thinking about switching security firms.

Christina Jackson

Worst security company ever. I was gonna have them come out and give me a estimate til I seen how much they charged for so little so I canceled well they put a 104$ hold on my account for the appointment the first lady I spoke with said it should be back in my account that day. Then today five days later I call them cause my bank account is in the negative because of them and find out it's "7-10 business days from the day it's approved" What kinda bull is that. It's my money how can you hold my money for over a week when you shouldn't charge someone for a estimate period. I will never use this awful company. I don't recommend you do either since they will bleed you dry.

Martha Taylor

Kyle Shepherd of ADT made the installation of this system possible in a new building constructed on the site. ADT already had a fine system in the house and I only use ADT in all my California homes. This was in Iowa, again terrific service and equipment that works reliably. Because I could never get a land line to the shop, constant delays and excuses, Kyle solved it for me and installed a wireless system. Hhe did not need to work that hard for me as I'm sitting I CA and he's working away in Iowa. While we waited for power to be run into this building he was patience and did not refuse to cooperate. I would always choose ADT again and again as I've had this in multiple homes since maybe 1975 and I shall not switch companies. Their monitoring system works and that is the purpose of the alarm. If you don't set it when you leave that is not ADTs fault is it? Nope.

Reanna K

I got a call from a “local sales rep” after I had spoken with someone at the 1-800 number to get general info about services. The sales rep that called me was extremely pushy and rude, and sent several texts to my phone after I ended the call. He advised me to call him directly “when I changed my mind” so that I wouldn’t have to “monkey around with the idiot 800 number”. Very unprofessional and completely changed my mind about going with ADT for my home security needs.

Capital Landscaping

They approached us about a security system - after two meetings agreed on a price and install date. This was for a commercial building that they had looked at. After taking money from us they have failed to show or refund are money - they refuse to provide a valid reason why and now will not even return are phone call. The Corp office has been no help in providing why this is taking place. Suggest you avoid ADT based on lack of accountability and failure to follow their own contract terms.

James LeBlanc

Kyle Shepherd helped me with a billing error immediately. Would refer his location and services to all my friends and family!