Reviews of One Hour Heating & Air Conditioning (Contractor)

Ginger Anderson

This company is a joke when you have an emergency after hours. We had to have a bad part changed this afternoon. Furnace isn't working now. Called to have them come back out. Their on call guy wouldn't pick up the phone when dispatch called him. The technician that was actually out earlier today lives 30 seconds from me. Dispatch wouldn't call him. Did I mention it's 20 degrees outside? Dispatch is sitting in Phoenix nice and warm. Heard someone else talking so I asked to speak with him. That was her neighbor. Ohhh... Party going on after hours at One Hour. She did tell me to have a nice evening right before she hung up on me.

Delma Caylor

The service Tech Brian W. Was very helpful and informative when he serviced our air conditioning unit. He explained the filter mechanics and the importance of the proper filter usage for our unit. A MicroPower Guard polarized Media Air Cleaner was installed to our unit. He explained how to change future filters to my husband and I. We were left feeling very confident and assured that our unit was now running with the best product that would enhance and prolong the life of our heating and air conditioning unit. His years of experience was a great plus to us. Thank you Brian. The Caylor’s

Philip Hester

Austin Brown was timely, courteous and professional. Quickly identified the problem, explained it and fixed it. Very nice and profession young man.

John Kolner

Te-Marcus was very friendly and completed the job quickly and efficiently.

Campbell1000 .

Technician Te-Marcus Hatton was an excellent representative of his company. He was pleasant, conscientious, and capable. He answered all of my questions and completed my furnace check, explaining each step as he went along. I was very pleased with his service.

Susan Hartman

I am a long time customer of One Hour. Sean did my last few routine services. He is personable, efficient and very informative. He called before he came and arrived as scheduled. Love the email notification with picture so I'd know who to expect.

Elisabeth A. Solhaug

Quick responds time, great service and knowledge!

Marc Schooley

Darrell did a great job with winterizing my furnace. He was very thorough, took his time and answered any questions that I had. Has a great personality ! I would highly recommend his skills for all customers .

Richard Gibson

Nathaniel J was the most thorough technician I have experienced with One Hour. He checked every detail of my furnace and made the necessary adjustments to ensure my unit was running efficiently.

David Burton

cory and Austin did what seemed to be a detailed service with our duct system, showing afterwards why it was needed! showed me an issue in my crawl space that needed attention...which I truly appreciated!...thanks guys!

Jim S.

Terry was prompt and professional and knowledgeable. He did a routine maintenance on my A/C and found a problem with the dual capacitor. He fixed it on the spot, and since my A/C is still on warranty there was no extra charge. I thank Terry. PS: I recommend getting the 10 year parts and labor warranty when purchasing large ticket items.

Mike Buccieri

Sean arrived on time for my scheduled checkup. He was very pleasant and completed the service as expected.

Renee Eubanks

Jason was very pleasant and personable. He was very informative on the issue, and made sure that I was comfortable with my decision. He is an awesome technician, and would be happy to have him assist with any services needed in the future.

Bronze Cooley

This is a two part review: (They called themselves Benjamin Franklin Plumbing) 1. We called on Saturday, 7/15/2017, for an appointment to repair a main supply line. Spoke to a lady who escalated the request and had a Supervisor call me as the next appointment would be Monday and I needed something sooner. Well, I got a call back after I had another company call me and tell me that they could be here on Sunday morning. The technician stated that he would not get in the crawl space with a 1/4 inch of water. So I cancelled. P.S. Summers Plumbing was able to get under there without issue and had it replaced within a few hours. 2. I just received another call, 7/20/2017, stating that a technician was coming out to resolve our issue. I politely stated that I was a bit confused and continued to explain that we had a main water line break and had already found someone to fix it. Her reply was, "Your address is ##### ###?" I said, "Yes." and she stated that there was a request to replace two toilet flanges. Something isn't right with this company and cannot make a recommendation other than continue your search.

Kellen Lawrence

Chad (Comfort Advisor) came out to our house and gave us an estimate of replacing our heat pump with a Bryant 14SEER and air handler. He was knowledgeable and professional. He worked with us a bit on price and got us scheduled for replacement the very next day. Miguel and another gentleman were our installers and they did a great job, were very quiet and respectful, and thorough. I've used One Hour Air before and it was a pleasure doing business with them. I think their prices are a little high, but their turnaround time was great.

Sandra Kosior

Miguel N came to our house today to install a new Bryant furnace. He and another workman did a great job. They spread out tarps on my floors so there was not any mess whatsoever, they went about their work efficiently and cleaned up afterwards. He also showed me how to use the new thermostat and how to register it online. And before he left he showed us and told us about everything they did during the installation.

Frances Ray

As all ways Keith does a fabulous job. He is professional, courteous, kind & an awesome service contractor. Explains everything so I can understand. I will not have another service person in my home unless he quits or dies. All ways In His Care, Frances Ray

Joan Burton

Both plumbers that came to our house were very polite and respectful and knowledgeable. I was quite impressed with their work.

LMHC1RPh2 .

Frank did a great job, explaining and teaching as he proceeded with our semi-annual checkup. Courteous, affable, gregarious, and professional. Thanks!

Dolia Stoner

Nate came out and did a great job ! Getting air ducts cleaned in a few days and excited to see the results ! Update : when I say I would recommend one hour heating and cooling to everyone and anyone I would ! House smells cleaner and fresh. They came out and did an amazing job ! Thank you fellas !

erina0311 .

Had a great experience today with One Hour - a/c unit quit on a 90 degree day. Paul came out, took care of it, clearly explained the situation and gave good advice. Thanks so much!

Sylvia Brooks

Terry S. came to our house to clean the furnace. He was on time, did a great job and suggested an electronic air filter for our furnace. After he explained how it worked and what to expect. We purchased the filter. Very happy with One Hour Heating & Air Conditioning - Indianapolis and Terry S. our Service Pro!!!

Jo Ann Ivy

On time. Very nice technician. Explained service details thoroughly.

Norma Adams

Jason was very nice. Showed up early. Diagnosed the problem for me and what I needed to repair the problem. I've used them in the past and will use them again in the future.

Gina Federman

My technician, Darren, was excellent. On time, professional, knowledgeable, and very friendly! He provided me info and quotes on other services that I needed to handle ASAP. I called in today to confirm quotes and schedule and I waited on hold for over 15 minutes before anyone answered my initial call. The young lady, Yarella (sp?), didn't seem to know what she needed to do. She placed me on hold then said she needed to transfer me to the store for scheduling. She ended up hanging up on me rather than transferring after I had been on the line over 23 minutes. I gave her all my contact information and she failed to even attempt to call me back to get my situation taken care of.. This company is making it very difficult for me to give them my money. I called Mr. Quick and they are scheduled to do a full duct cleaning on Saturday unless I hear back from One Hour.... Darren gets 5 stars, the rest of my experience gets 0. ***EDITED*** Luckily, Darren provided me with his direct contact info on my previous receipt. I contacted him and he took care of everything for me. I never heard back from the other individual. VERY poor customer service with your call center, but Darren saved this 1-star review and made it a 5.

Rose H.

Great service

Chris Hutton

Install went great and the team were friendly and helpful. Spent $5000 for a new ac unit, took the day off work to be home while they installed it. Were able to install same day!!! Unit isn't cooling my house! Call in to get some help and told they will be out first thing this morning. No call no show by noon. Call them and they have no record of me setting the appointment the night before. So now they tell me the earliest they can come check it out is on Tuesday!!! Sure did move quick when they wanted the money. Now nobody is available! Awful customer service on the repair or follow up side!

Gabriel Haynie

James was great and explained everything very clearly and allowed me to make informed decisions!

Jean Beaman

Don't call these people we call made appointment never showed up call them back back they said we never made the appointment.

Tony Pedigo

TeMarcus had the issue diagnosed within 5 minutes. He fixed the system and said it's running flawlessly.

Sharon Sidenbender

TeMarcus took care of my yearly AC maintenance. He was professional and personable and a great representative of your company!

George Bischof

AC was out. Called late in evening and they were out next morning. Quickly diagnosed problem with a Freon leak. Got it fixed and did some other measurements to make sure everything was good

Jeremy Keiser

Everyone needs to request Chris A. He Did a great job and really cares about his clients and offers great advise unlike some other employees that work there.

dpchristian1 .

My tech today, Shannon W., was very thorough and professional. (Everything else I say from here on applies to Shannon, but it also applies to all techs that have been to our home.) They have always had an answer to my questions. They take the time to teach me about my home unit as they go along. They offer suggestion for improving or upgrading my unit, but are never "high pressure" about it. That part I really appreciate! They give me options! I have recommended One Hour to others. I have confidence in their work! I will continue to use them and will continue to purchase the annual service agreement.

Leesa Mack

Professional and excellent service !

Janie Thornton

Austin was very professional & had lots of patience in answering all of my questions. I did not feel pressured or rushed at anytime during the service call. I appreciated his skills, knowledge & patience. I would be happy to use One Hour again,

Troy Turner

Our technician was very polite and knowledgeable. He seemed to sincerely enjoy his job.

Bill Mahlman

Very satisfied so far... process was pretty straight forward.

Dale Croke

Courteous and efficient. Did a great checkup on our AC and answered all our questions. Thanks Keith!

Cheryl Kerkhof

Great experience! Bob is very knowledgeable and helped us in selecting a unit that met are needs, wants, and budget. Answered every question we had and asked us some we should consider before making our selection. Greatly appreciate his help.

Michael Rigsby

Mike was great to work with. Very knowledgeable and professional. Clearly explained issues and options. He took the time to explain things. Genuinely cared about the customer experience. Air conditioner is working perfectly now. Thanks Mike!

ruth h

I have used One Hour Heating & Air Conditioning for several years. I am always impressed with their professionalism. Robert B. is always timely and professional. I had One Hour install a furnace 12 years ago, and a new A/C about 2 years ago. They are neat and tidy and don't just leave wires and tubes dangling from the A/C to the house.

John Russell

Darrin explained what he was performing. I always request Darrin because he knows my system and how I want things. I liked the new notification when Darrin will be arriving. Thanks for getting current with the notification system.

sue rudicel

Nate did a good job on routine check-up.I always get good service from Dial-One.

A Google User

Our technician was very professional and honest. He explained everything he was doing, as well as recommending services. He wasn't pushy about the services he offered, just letting us know what they were. I would definitely recommend Dial One.

Ronald Sydnor

Very knowledgeable. New exactly what to do and did it quickly. Went above and beyond.

Terry Bennett

Miguel and his co-worker installed both heating and air conditioning units and did an outstanding job. They explained everything very well, and gave exceptional customer service. Thank you Miguel N. for a job well done!

Stephen Fippen

Keith was very knowledgeable and very thorough. I enjoyed learning about my HVAC system and the options available to me. A fantastic representative of One hour heating and cooling!

Earl Wall

Great job. Nate knows what he is doing. He has good people skills as well.

Sandy Brinkman

Austin B was our technician. Austin was very professional and courteous. He worked diligently to diagnose the problem with our furnace and completed the work to our total satisfaction.

Anne Genevieve

The technician, Zach, was very nice and did great work. The people who answer the phone are always polite and helpful. I have used them for the past 10 years, and will stay with this company.

Webster Peterson

Te-Marcus arrived on time. He introduced his company and himself professionally. Te-Marcus explained what services he would complete. He gave me a refresher course on installing my electronic filters. After the service was complete he explained all the test results, suggested and installed coolant additive oil to extend the service of the compressor and advised on my existing warranty. I have been with One Hour 24 years and just had another great experience.

barbara johnson

Frankie did an excellent job. Was honest , pleasant, and saved us some money,

Jackie Hanna

Darren was very professional and diagnosed the problem with my A/C very quickly. I have used One Hour Heating and Air for 10 years and have always been very satisfied with the service!

Sharlene Kurtz

TeMarcus H. was very knowledgeable and polite. He explained in detail the purpose for an exhaust and dry clean. Explained the reason to keep a clean filter and air conditioner. I will always request TeMarcus in the future for all my maintenance work.

Joshua Byrer

Over priced. Way way over priced. I said no thanks to a $1000 service call and called Masters who offered the same service for half the price. Absolutely will like to you about the price of parts. A furnace circuit board DOES NOT cost $1000. Hell, it don't even cost $100. "We offer payment plans" they tell me. Why, so I can pay the price of the part 10 times. I'll never call them again. Update 1 day laterH: Had nothing to do with what I was told they were wanting to replace. How are you gonna lie to a 9 month pregnant woman on the coldest day of the year about her furnace to try and charge her an astronomical price to fix it and stay warm? Disgusting business practice.

Tina B

We had air conditioning trouble and immediately after calling One Hour the Technician Patrick was here and fixed the problem! He is a very nice person and we so much appreciated it! We have had him before and he is excellent. Mike and Sue from Bedford, IN

Robert McCoy Sr

Mr. Paul G. Was very helpful and professional in every way. He was able to explain everything that he was doing to my wife, who in turn was able to explain things to me when I returned. He is very knowledgeable, and just friendly enough to make you comfortable. We always enjoy him coming to our home. If everyone in your company, is as professional as Mr. Paul G., then you should look forward to comments like mine in future responses. Thanks so very much for y’all efforts, and results!!! RT

chuck luck and start chad kelly colts suck

Our service guy brad was professional and ahead of the scheduled appt time. Told us exactly the problem and it was great. Thx one hr guys

Natalie Bogan

I really like One Hour Heating & Air Conditioning of Indianapolis. They are on time. If the schedule changes, they call and let me know in advance. They install my filters, review what they did, if something is wrong they will explain it to me and discuss options. I have a maintenance agreement and they work with me to remind when I am due for the next appointment. If I ever have an issue, since I have maintenance agreement, I go to top of the list. I have been very pleased with them

Carla Dawson

Called & received same day appointment for AC maintenance. Temarcus came out and was professional & friendly.

Cord Hale

The Service Technician was very knowledgeable and informative to what was going on with my hot water unit.

Melissa Miller

Took 2 technicians on 2 separate visits to figure out a simple issue that was wrong with our AC unit. I was told I would be reimbursed for the 1st technician’s visit & discounted on the 2nd visit, bc they didn’t fix the problem the first time and for our inconvenience & time. However, I was never reimbursed for the service, & after over 15 calls to get the issue taken care of. I have yet to talk to a manager & discuss the issue or be reimbursed for the failed service call as promised.

Wendy Grant

Scheduling and availability to meet my timeline was excellent. Out technician Paul arrived promptly and was efficient and very helpful with advice. Outstanding service!

Anne Sanders

Always on time if not even a little early. Answered all my questions and explained things about operation and how my unit is performing. Patrick is highly efficient and very personable. He makes the process painless.

janhammond .

Very helpful and knowledgeable representative. Took time to explain procedures.

Jon Lindley

This was my annual maintenance service call for my HVAC (heat pump/auxiliary furnace). Technician was Te-Marcus H. and he did a thorough and, as far as I can tell, very good job. He even offered a tip about how to keep the drainage line clean to avoid drip pan backups. Thanks!

Joyce Jennings

We were very pleased with Frank. He was friendly, knew the answers to our questions. He found the problem & took care of it. Thank you very much Frank.

Dave Cassidy

Excellent service by the technician. Courteous, thorough and a good value.

Philip Gift

First rate technician. Truly a professional. Not only did he fix my furnace in a timely fashion he also did an excellent job of educating me on the problem and how it can be avoided in the future. I will definitely request this technician the next time I need service.

Beth Banister Bennett

We have never had a bad experience with these people. They are really good at what they do, friendly, and honest. Honesty is very important to me. Plus, like they say, they are always on time.

Autumn Martin

Quick friendly service. Gave good advice on maintaining equipment.

Profian DeSuza

too expensive

Diane Robinson

Nate actually found that the original diagnosis was incorrect and and completed a thorough investigation with the Bryant consultant’s additional expertise. Nate was very professional, thorough and would ask for him personally for all my HVAC issues/ tune ups. We also found that he was here before and guided my decision to purchase a UV air cleaner which I am very happy with.

marsee cannon

I cant even begin to describe how unbelievable this company is. For the sake of saving a homeowner some frustration and money - go with another company! First, they told me someone huffed 9 lbs of Freon from my system and charged me to fill it up! When really is was a leak and should have been fixed under warranty. Now that is has happened again, and it is not under warranty, they want to charge me to fix it or sell me a new one. It also took 4 technicians to find the problem. The first one said it was electrical and I needed an entire new electrical box and sent out their sister company Mr Sparky. The electric is fine. This company is a joke. The problem is clearly rooted from the way it was installed. If you want poorly installed system by untrained techs, go with Dial One Hour.

Robert Amaro

Have had Travis do my service many times. It's always a pleasure to have him. Always professional and explains what is going on with the unit. Will have him do my spring check. Great individual!!!

John Pate, Sr.

Excellent service; very professional representation!

Joseph Hudson

Worker was very efficient, answered my questions with good explanation. Was neat, wore shoe coverings inside the house. Also took time for a neighbor who was interested in the services of One Hour. Good worker, would be happy to have the same service man again.

Kim Davis

Keith was friendly and knowledgeable!

Michael Rumler

Called to let me know Tech was on his way, Tech arrive quickly fixed my A/C very polite and courteous worked quickly and efficiently

warren neill

knowledgeable, fast, efficient, personable & likes dogs....

Klay Caudell

Nate was very professional and explained every detail of service provided on the invoice.

David Kenneth Lee

Brad is a pro.

jean miller

Zach was my technician.....he is very professional and explained the problem, which he promptly fixed, in a detailed way. I understood the situation and know he is the best! I appreciated his kindness, concern and help. Thank you Zach.

f harshey

We cannot over state how good an experience we had with Darrell, our serviceman. He was on time. He was enthusiastic times two. Not only was Darrell very knowledgeable (we could judge this since my sister-in-law managed an HVAC dealership in another city, amd I had been in construction), but he was looking for ways to help us, rather than ways to charge us. He explained the potential problem he found in our system, and then he explained how he proposed to address it under warranty. We have previously had serious problems with unethical technicians at other firms, so finding One Hour and Darrell feels like manna from heaven. We highly recommend Darrell to other customers while he is available- I have a feeling that he is really going places in the business!

Barbara Roddy

It was a very good experience. The technician was excellent. My son and grandson were there and impressed, too. We would welcome him again, as he was very good and explained everything and took his time.

Jason Butz

I have no complaints with the work done by One Hour's technicians. They have always done a good job, and it has held up well so far. They have all been very professional and go out of their way to do the best they can for you. My biggest complaint is something you'll run into if you buy a new system from them. I am constantly getting calls from call centers representing One Hour that are trying to sell me extended warranties and service plans. I've received several high-pressure sales calls that sounded, in tone of voice, like someone trying to be helpful but had undertones closer to threats.

Tim Whitlow

Aaron, was great fixed the issue and gave us some insight on how to make our home much more comfortable.

Charles Campbell

Te-Marcus H did a great job of maintaining my furnace. He also shared a lot of good information about changing filters, etc., which I much appreciated. Thanks for the professional work, AND the educational details, Te-Marcus !

Steve Ratterman

Chad was also very helpful in helping us decide to replace our older Heating and AC system. He was extremely polite and took extra time to answer all of our questions and concerns. He was also very knowledgeable in the various systems that would work best for our home. The next we decided to change to and upgraded system and he got back to us within a half-hour with a new price and we were very happy........ Thank-you Chad!!

Sharon Parker

Bryan did a great job. He is always very helpful and explains things to me...which I appreciate.

Catherine Clift

Love this company. They do great work and always put the customer first

Chuck Hutchinson

Very pleased with the service call from technician Temarcus H. Very pleasant and friendly technician. Answered my questions and did thorough job checking out HVAC system.

Patricia Copeland

Darren was very professional and thorough. I felt confident with his inspection and cleaning procedure. Believe I can trust him completely!

James Reeves

Jeff was very knowledgeable and forthcoming both with the AC issues and the way forward to fixing them!

Jane Walters

Austin was on time, professional, friendly, and able to complete the repair in a timely manner. He gave attention to detail as he related the facts of the issue.

Sharon S

The representative did a great job did what needed to be done explain something about system I didn't know about And left .

Larry Cochran

Service Technician was knowledgeable and courteous. He did a very thorough job of servicing my furnace and explained the items he was checking and why. I highly recommend his work.

Julie Eppen

We had a Dial One technician come to our home today within hours of our Furnace Problem!!! Also he told us that we had a 10 year Service & mantance in our furnace!! So with his Assistance I wad able to Cancel the Stage One contract I had set Up this mirning and opt for Stage Two Instead. Thus saving us money differance totaling $176.88..... And for us that meant quite a lot to Us!!! Our service reps name was Dennis he checked out everything Was very curtious and efficient!! We gave been with Dial One for many Years and this is just one if the many reasons why...Mrs Julie Eppen

Laura Karr

Professional, courteous service as usual!

Nick Morrison

Technician was friendly, respectful and proficient. He performed preventative maintenance and replaced broken components in a timely manner. Cost was very reasonable and scheduling lead time manageable.

karen pitman

Today Brad G. from One Hour Heating and Air came out to do our service check on our furnace and heat pump. He is very professional and does a great job. He has a wonderful Personally. He told us about a new electronic filter and a Micropower Guard. He explained the purpose and benefits of them so well that we purchased both. Thank you for sending Brad!

Jason Settles

TeMarcus was extremely personable and professional. He made sure everything was correct and explained what he was checking and why. Very satisfied with his service.

Connie Horen

James B is a top-notch service man who did whatever it took and went above and beyond to get our air conditioning working again !

Jane Dean

I have always had good results with One Hour heating and Air. In 2010 they installed a new furnace I've been on the maintenance plan where they check ac and furnace once a year. I had the furnace checked in Nov 2017 as usually. Then I had a funny smell coming from the vents . I called one hour and they responded the same day. Travis S. was the tech who came out, there was no smell, and after checking the furnace again good found nothing wrong. Travis explained that sometimes if the wind is in the right direction I could be picking up odors from factories, incinerators, or other business with smokestacks that let off fumes. Travis said watch the wind and see if I smelled the odor when the wind was southwest which is the direction of our industrial park. Travis was very patient in explaining things to me. I've had many different techs out over the years and they are all top gentlemen..On time, courteous, clean,respect your property , and great at their job. Thanks Travis

Pamela Oldham

Great job! Professional service. Always pleased with Brad’s service.

Deb Hepworth

Darren came out to check on our A/C. It was blazing hot outside and we were losing our cool...literally and figuratively. He went above and beyond. He gave advice, did the service call...he was a great guy.

Marilyn Harris

My Tech was very professional and courteous. He actually took the time to service my unit. I'm definitely happy using One Hour Heating & Air Conditioning. If you keep sending guys like him and even others in the past, I will continue using this company. Thanks, Marilyn

Brooks A

It's really a mystery to me how this company stays in business. I would give negative stars if that were possible. 9 years ago I purchased the very best electric furnace heat pump combo unit that Bryant manufactured along with a whole house humidifier and an electrostatic air purifier in addition to a 13 year extended warranty from One Hour. The humidifier was replaced 3 times due to faulty equipment and then replaced a fourth time with a different brand and it never worked properly either. I finally gave up and just unhooked it. Similar story with the air cleaner. Finally gave up on that also and just turned it off. Fortunately Bryant makes a good furnace and it has been trouble free. Since the date of purchase 9 years ago One Hour has made scheduling normal periodic maintenance so ridiculously difficult that many years I have only been able to get one routine maintenance appointment fulfilled. It is typical for them to require you to schedule routine maintenance 3 and 4 months in advance and then if something comes up and you need to reschedule you are pushed out 3 to 4 months AGAIN. Then they threaten to void your warranty if you don't have service appointments every 6 months. I called Bryant and was told that One Hour was wrong to tell me that and that my manufacturer warranty would be honored under any circumstance. Heaven help you if you want to actually talk with a technician or a service manager in the local One Hour office to make a complaint. Even though they have local phone numbers in the Yellow Page ads all calls to the local numbers get routed to the out of state national call center. The bottom line is One Hour is just not customer friendly and seem even antagonistic to you after you have made an initial purchase. I know that I would NEVER EVER buy from them again and I tell everyone who asks me for a recommendation to avoid One Hour like the plague.

joann remender

Nathaniel did an excellent job. Very knowledgeable. Took the time to explain things to me. I highly recommend Nathaniel and One Hour.

Barbara Hartman

Excellent service. Marcus was our tech today. He was very friendly and knowledgeable. We will continue using this company. Have always been pleased.

Becky Kuchler

Nathaniel, the very nice and polite service tech , made it to my home in a timely manner. He explained in detail what was wrong with my air conditioning/heat pump. He was so polite and friendly and beyond knowledgeable of what he was doing . My air is fixed and life is back to normal and the air is running efficiently running now !! -bkuchler

Randall Funk

Tech Travis S diagnosed and solved my problem quickly. Great service. Would recommend him to anyone.

Carol Sinclair

Our technician, Nate J., was great! He was very knowledge about what he was doing. He also told us our options and made sure we were able to make a well informed decision. I’m always concerned when I have to call someone out to my house because something is wrong; that was not the case here! He made me feel comfortable and confident that he could assist me! Thank you so much, Nate! We also got our estimate from Jeff M. Who was equally as awesome! He had suggestions and helped gear us in the right direction of a The very difficult road of getting a new air conditioner. He was even able to recommend a filter that will definitely help with the air quality in our home.

Terry Holmes

Nathan did an excellent job of checking the furnace, heat pump and air conditioning unit. He showed me his report and explained it very clearly to me.

Dave Smith

I'm a long-time customer. I've always been satisfied with the service that I have received.

Brian Allee

Great , and timely service. He was clean, competent and courteous.

Robin Douglas

Te-Marcus H was very knowledgeable guy and very professional.I will ask him back for my spring service.

William Bass

I was provided with information that was comprehensive and helpful. This technician provided the kind and scope of information I have wanted.

Indy Dan

Troy arrived ahead of schedule calling first. Great first impression being dressed and groomed well. Slip covers on his feet to protect our wood floors. Quick and precise in detecting and explaining my furnace problems and solutions. Would HIGHLY recommend!

Melissa McClain

Darren is Great! Friendly and efficient. Have had several problems with my Geo but that hasn't been DialOne's fault. Hoping to continue using them after my warranty is over.

Joy Huddleson

I would highly recommend Ryan Sterrett at One Hour Heating and Air Indianapolis. He is very knowledgeable, thorough and communicates effectively. He is a “no high pressure” technician and is personable on the job as well. Ryan offers outstanding customer service and is a valuable asset to his company.

Susan Simmons

Prompt and polite service. Quickly identified and fixed the problem!

Allisa Carter

It all comes down to honesty for me, The guy who came was very nice, and seemed knowledgeable, he did know some of what he was talking about, in all honestly I don't know how far or how much he actually looked at our furnace?? However to my husband & I both, his main goal was to JUST sell us a whole new system, heating and air. It's the start of January and honestly our air conditioner, the last time we used it was fine. Our issue was with our furnace. He tried all the scare tactics he could come up with, to scare us into just going ahead and buying now. Thankfully we sought out other opinions, and both of the other two companies, that did look and go further in than he did, both said that our furnace does not need to be replaced yet, so that was good news for us! They seemed disappointed to know that this guy from this company was not completely honest with us. Bottom line why I gave ONLY two stars was because of the dishonesty & his over all goal to just sell us a new total new system, when in actuality that's not what we needed right now. I am so so glad that my husband wanted to get multiple opinions first, before making a decision. Also this company is one of the highest out there price wise, so if your trying to get your work done at a reasonable rate, and want a company who cares, and knows what they are doing, and their technicians know what they are doing, make sure to do your homework. Yes a good tech is going to cost you, but the work will be well done, and worth the money you paid. For us we have decided to go with a smaller but much more caring and knowledgeable company that is local.

curtis b

Called them out to look at an issue on my furnace. I knew there was a blown fuse. The guy came out and found a short at thermostat. The guy was there about 45 minutes. Nice guy so let's get that out of the way. When he was done, he said the bill would be 315.00. I asked him how that made sense since he all he put in was a 3.00 fuse and stripped 4-5 wires. He said they were not billing hourly but by the job. He did not tell me this until the end. 24 hours later the furnace would not work again. I called them back, While on hold, there advertisement talked about how they would tell you the price BEFORE they do the work. That did not happen. A new guy came out (Ryan) and found a problem and fixed it....again, great guy. I called and asked for a manager. The manager called me back and said that they SHOULD have told me the price before he did the original repair and that he was sorry. He did not offer to take anything off of the cost even though they violated their own policy (as admitted by the manager). So I ended up paying 89.00 for the diagnostic and 228.00 to have a fuse put in and 4-5 wires stripped and connected. With the Tech only being there 45 minutes, that comes out to about 300.00 per hour labor. I will not use their service again and suggest you go with a private firm that will not rip you off. The "guarantee" is worthless.

RiBrown74 .

TeMarcus, our service technician, was thorough with his assessment, explained everything he had done, and let me know some future options to consider. He is a very personable young man.

Kirtis Horning

Really disappointed in the service I received from this provider. They seem to advertise great service, but every time I call them they are 2-3 days out before anyone can come look at your unit. They also stated that if your unit is more than 10 years old you can get same day service, but newer unit they will schedule you when they availability. I would not recommend this company for service in the middle of the summer if your AC unit is out.

Dorothy Jones

Austin was AWESOME. He was able to solve an ongoing problem from previous years that had never been resolved. It took him nearly 7 hours to correct some changes that had been done to our system that was causing an overheating problem. Austin explained everything he did in terms we could understand and was very professional. We are so happy that it was Austin B that showed up today to troubleshoot and fix the problem with our furnace.

Morgan Jones

Nathaniel was extremely professional and extremely courteous!

Brenton Russell

Awesome customer service at this business! Technicians, call center representatives and management were all very very professional. Upfront and honest pricing! No trickery or price gouging whatsoever. Thank you One Hour Heating & Air! You have a customer for life.

Leisha Osburn

During a recent maintenance visit, we had several questions about allergens and filteration for our heating/cooling systems. Eric B. took the extra time with us and went above and beyond with great customer service to help us out. Thanks Eric!

Tori W.

Very professional and nice. He didn't leave anything out of order.

Ruth Huff

Fantastic service! When Sean arrived, he got right to work and cleaned my AC both in the house and outside. He was also so helpful in answering some service questions I had. Excellent visit from One Hour!

Larry Freiburger

Troy was on time and very courteous. My particular issue was difficult to troubleshoot because everything started to work again and has continued to work correctly. He answered all my questions and discussed some possible causes for the problem. We eliminated one cause by changing the capacitor which was weak(it was very slightly out of spec).

Angi Helmsing

Te_Marcus was knowledgeable, quick, and a super sweet guy!!

Minh Khuat

Mr Jason is Awesome. He is so nice and Helpful. Thanks guy for Great Customer services

Sam Platt

I had technician Temarcus H. come to my house. he was great, took a look at everything and was very nice and professional. he was even great with my somewhat hyper dog! thanks again!

Jan B

TeMarcus at Dial One Hour was excellent! He's personable & knowledgeable, great job TeMarcus H....

Julia Huffman

Nathaniel was awesome, he explained what he could then said he was going to reach back out after showing his boss an co workers to get a better idea for us! Now that’s a good company. We will have them back out to complete what the other company couldn’t an wouldn’t. Thanks!!!!

Kristi Collinsworth

Omg my air went out this morning. Called One Hour and he literally was at my door within 20 minutes of my call. Chris A. was professional, thorough in his explaining my situation and fixed it very reasonably($) within 30 minutes. I will definitely call them again and refer my family and friends to call them too. Thanks so much Chris A. I have cold air!!

Jenna Tull Front Bar Milk

Had an INCREDIBLE experience with Zach Snyder from One Hour! As an LGBTQIA+ household, we were very impressed with Zach's professionalism and respect! Also he fixed my air conditioner. Which was great.

Jan Gordon

Very thorough and professional .

Jason Wood

Needed my compressor and a few other items replaced. It took a week to order the parts and schedule an appointment. Once the nice gentlemen arrived, he found out the wrong part was ordered. He said the company would call reschedule for 4 days later. They never called. We had to call to get an appointment. Then the nail in the coffin was a 4-6 hour job lasted over 11 hours. The guy was super nice and curteous and I have had good service, but I will look around for another company now.

Charlie j

Nate did a great job he was courteous and professional.

leslie davis

Nate came by for an estimate for duct cleaning. He did so much more. He reassured me about furnace questions I had. Completely walked through the cleaning of the duct cleaning. He made it clear as to what the process will be. Nate is an excellent technician.

Lewis Pearson

Paul was awesome!

Rebecca Tibbs

I have a Great Tech Bryan W. He really helps me to keep up my Heating & Air conditioning with tips to do to Help One Hour keep my equipment in Great shape. And to keep up regular maintenance scheduling. Thanks Bryan

Alan Cory

Quick, no pressure for sales, very personable, and did it all well.

Heather Goode

Bobby was very nice and professional.

Bob Kelly

Good to deal with, knowledgeable, polite. No problems. Only negative is he couldn't give even a hint of an estimate.

Wael Alwahidi

I called them when my AC went down, Ryan McGuinness showing up within an hour, they did the work on my own schedule time, they are affordable nice and they stand behind their work.

Anthony Cromwell

Their tech came out and did a 5 minute diagnosis and said the pressure switch and motherboard were bad. Recommended replacing furnance. Summer tech came out and had it running in 5 minutes. Had dead bees in exhaust fan.

Chris Baecher

My opinion; this is a good company. They called back so fast I had to leave the dishes. Sometimes I leave the dishes. They sent Austin out. Total professionalism. Did not pressure. Went out of his way even in the rain. Told me what the future problems might be with our A/C unit. The service fee applied to repair bill sold me, even though I didn’t need it. Highly recommend.

Christen Cantos

Chris A followed up with our problem and made sure I was charged appropriately and not over charged for a misdiagnosis with my furnace. I appreciate this! I liked the consistency of having the same technician who knew what was going on. Thank you!

Rose Maples

Darren H.came to my home for a furnaces maintenance. He was very pleasant but most of all professional. Darren answered any and all questions I asked. He even gave me great suggestions on how to save on my heating bills. The next time I need a furnace maintenance I will ask fo Darren H.

Veronica Warner-Kantner

Bryan W is the best technician! Very thorough with his job, explaining system, and answering any questions.

Mike Thurston

Every time I call these guys they send the same "technician" out. He comes out looks at the units(from a distance) and tells me these units are old and I need to replace them. The first time I agreed and replaced both inside and out. The last time he came out same thing but I didn't agree with him and it turned out to be a blown fuse. Now I keep getting phone calls from them. I have talked to people over the phone and asked to be removed from any call list, I have gone to one of their locations and have asked to be removed(each time I am told they will make sure I am removed) yet I still get calls....REMOVE ME FROM ALL OF YOUR CALL LISTS...so this was October/November 2017....UPDATE.... it is now March 2018 and I am still receiving messages about the service contract that "AUTO RENEWED" in June of 2017 that got all of this started I didn't want the contract I have talked to a total of 12 different people and was told every time they would take care of my issue. Well guess what...still have issue. I get a message today about the contract. I called to get out again and I was told they could cancel the service which is what I was told in Sept., and October of 2017. I want my money back from "Auto renewal" and out of this contract out of this company, but it has to go through a "REVIEW AND APPROVAL" process. This place is a joke. The supposed "OWNER" of the company replied to my first part and that has done nothing. Maybe he or she should look up my info on my account and call me, but that won't happen.

Lisa Brubaker

Darrell was such a nice guy, very respectful and did a great job!