Reviews of American Fence Professionals (Contractor)

Aubrey D

I am so disappointed in my entire interaction with this company. When we got our first quote in March, the OWNER came out to do the assessment and I was impressed. It was a local company who had worked on our neighbors fencing and we wanted to work with them as well. At that time we were unable to move forward with the project in order to save additional funds to get it done. At the end of May we were ready to go ahead with the project, so I reached out via email as the owner had specified that was the best way to reach him. I never got a response. I attempted to call as well and the voice mail box was full for 2 days. When I was finally able to leave a message another employee called me back but did not leave a message. I called the number back and stated I missed a call from them. It was incredibly difficult to hear this employee as I tried to explain that we had an estimate done previously and were ready to move forward. The employee, Rich, stated he would be out to look over the property in 40 minutes. When Rich arrived he remeasured the property and told my husband he would email his estimate that night. 3 days later we received the quote that was over $1,000 over the original estimate that the owner had given us. At this point I wanted to contact the owner to let him know what was going on, as I was extremely disappointed in how this all played out. I really wanted to give them the benefit of the doubt, but was clearly disappointed. I left a message for the manager or owner to call me back, which he did the next day. He stated he would review our quotes and get back to me that day. The NEXT DAY he called me back and left a voicemail stating that the cost of materials had gone up and that is why the new quote was higher. I completely understand that this happens, but took issue with the fact that the breakdown of the two quotes were drastically different in the amount of fencing needed and size of our property. When I called him back to explain this he told me that he would review it once again and email me in 20 minutes. An hour later I received his email claiming that he, THE OWNER, had completely missed an 8 foot section, and that the newest quote was in fact correct. He offered to provide a slight discount for the run around I received, which I give him credit for, but the quote was still almost $700 more. I understand that companies get busy and prices change when you wait so long on a project, but the way in which this company handled itself was inexcusable. Obviously we will not be moving forward with them and have to start completely over to find a fence company to work with. I am so disappointed and aggravated by the complete lack of professionalism.

Thomas Bentley

Called them and a guy came over (Rich) and checked out the fence that needed replacement. Said they could do the job and would email me a formal estimate in the next day or two. Nothing after 10 days so I called and he said he'd get it to me that night. Nothing. Called one more time a couple days later and still got nothing. If they can't do the job or don't want the business, that's fine, but don't string me along. These people wasted a lot of my time when I could have been getting someone else to replace my fence.

Paul Sholty

Great service at a reasonable price. Thanks

Chris Tadda

Great service and well done work. Nice to do business with. Refreshing these days!

Kris Wojewoda

very nice people to work with

Carrie Nelson

We received a custom-designed red cedar fence that was everything we wanted. The 6-foot privacy fence and gate are not only structurally sound but beautifully crafted. We are still getting compliments! Thank you!!!

Stacie Nelson

Great fence company! We had some issues with permitting from the village and they helped with everything. Greg, the project manager, did a great job and was a pleasure to work with! I recommend this company to everyone looking for a fence!

Doretta Olsen

They’re a wonderful company to work. The agreed to part of the fence and will do the other part now. They’re work is neat and they are very professional. I’m happy to have been referred to them.

Greg Smock

Very happy with their work. The worker's did a very nice job and cleaned up thoroughly. Prices were decent too. We got a total of 3 quotes. The fence looks very nice also.

Angee Daneen

I was very impressed with American Fence Professionals and the work they did on my fence. Great customer service, and the fence turned out beautifully. They have a friendly staff and these guys know what their doing. If I ever needed another fence job, I would call them again.

Mark T

I contacted American Fence to come out for an estimate. After arriving they inspected the entire fence and made recommendations on what should be done, I appreciated the fact that there was NO hard sell! After accepting the proposal a schedule was set for the work to be done. The work crew showed up as scheduled, treated my property with respect, and did a wonderful job completing the work, and cleaning up any materials used on the job. Although the work wasn't inexpensive, it was well worth the cost. I will use American Fence for any future repairs needed!

James Pittman Jr.

Great service!

Robert Buehler

Repaired 10 foot "road fence" taken down in a storm. Thank you!

Justin Wade

Highly recommended for their quality, personal touch and customer experience. Rich and Steve went above and beyond expectations to ensure my wife and I were happy with the design, materials and style. Competitive pricing, quality installation and they listen to you concerns, questions and ideas. Recommended them to my neighbors and will be engaging for annual staining moving forward.

A Google User

have no idea who they are - never worked for me !

Craig Lasher

They did a great job for a very reasonable price!

Scott Trotcky

First class company. Would only use them for fences in the future!

Fred Biasiello

These guys are great. Professional and courteous. Highly recommend

Michelle Steacy

The work was well done and on time. Nice job.

Daniel Patterson

Communication on the front end was ok. Had to call a few times to get the quote. Once the quote was received we planned a date. After the installation date came and went communication dropped off significantly making planning very difficult. It took a lot of effort to continue calling to try to find a new time and date for the work to take place. Poor experience and communication. Even once construction took place the crew left for 2-3 days with no feedback of why there was a delay. Only after talking about payment was I notified the door needed to be rebuilt.

Ron Williams

Great Service & Workmanship.

Brian Gleason

Very happy with the quick response and the completed work. Unlike other companies they showed up on time for all appointments and completed work on schedule.

May Kobbs

Dependable and great service. Been a customer for years. They treat their customers right! We use them for snow removal and have never had any issues. I highly recommend!

odisho eivazi

This guys are quick and use quality material. Good price.

Alex Carlson

I couldn’t be happier with the job American Fence Professionals did at my home. From the beginning, they knew all of the village code for fences, which almost every other company did not. This made a huge difference in getting the required permits extremely fast, while also having the most private and secure fence allowed. Everyone is shocked when they see the quality and styling of the fence we have. I couldn’t recommend anyone more.

Randall Giesey

A great company with very professional and very knowledgeable workers!

Greg Mcgovern

Rich and the team at American Fence are awesome! We used them to install 8 foot storage cages in the basement of our commercial building. The workmanship was top notch, the pricing was competitive and they were very helpful. We strongly recommend.,

David Alex

Got a quote 3 months ago, person was very nice. Left numerous voicemails and emails but no one is getting back to me in 3 months. Calling the number only gets you a voice mail. Maybe they went out of business??

Martha Shuford

The quality of the fence is great . The workmen were very efficient and hard working. We are very pleased.

v111pilot V

Fast service, great work. They provided a timely quite and performed the work on time and on budget. Well done. Thanks!!

cindy Mastro

We love our fence, prices are very competitive. Communication is a bit lacking in the busy season.

Marlene Schawbel

I recommend American Fence

Vipul Desai

They repaired fence posts that toppled from the wind. They also reinforced the panels to those posts. They were reasonably priced.

Scott DeLorenzo

They really went to bat for us with extending our backyard and working with the city codes. Incredibly knowledgeable and it turned out perfect! We would recommend them to everyone!

Susie Pahls

American Fence Professionals did a great job on our fence. We will definitely call them again for our fence repair needs!

Jeff Curtin

Not really sure about the bad reviews below because I had not only a great experience working with American Fence Professionals, but also got a very competitive price for the work done. The company did work on both my deck, re-staining, securing, and replacing rotten boards, as well as put up a privacy fence in my backyard. I felt that they were very attentive in getting the work done in a timely manner and were very conscientious of my neighbors. I received multiple quotes from other companies and found that this company had very great pricing for what they offered and ultimately delivered. I also found all of the workers to be very polite and extremely professional, again contradicting one of the reviews below. I am very happy with the finished product.

Brian Walter

No show for an appointment and no call.

Kerri Vincent

American Fence Professionals did a great job on my fence. They got the job done as quickly as possible and cleaned up after they left. I used them about 2 years ago and since moved, so I will be asking them to do my fence at my new house as well :) Thanks for doing such a great job!

Nancy Lacek

Highly recommended. Professional and skilled.

Vince Ciura

Prompt, by the code book, and clean. Had them install a side of my fence that had been neglected and was basically rotted and destroyed. Steve from their team was courteous, on time and consultative in his approach. Didn't break my bank either! Highly recommend.

Jessica Werner Roby

American Fence was quick, professional and affordable. HIghly recommend!