Reviews of Sermon Service & Electric (Contractor)

Matt Porter

We have been using Sermon Service and Electric in our office for many years for various services and have always been happy. Their tech's are professional and happy to help out. Give them a call.

Josh Dalton

Sermon was able to come the next business day. Ernie was great. He gave us great service. I couldn't have asked for a better experience. He took the time to make sure I understood everything he did and did a very thorough job. We had a wonderful experience. Thanks!

Becky Gili

I have used Sermon for plumbing, multiple times on various properties. Kord is so helpful. Great work and reasonable prices!

Buddy Shaw

Best in the buisness for repairs. I won't use anybody else.

Kent Bateman

Nothing but good to say about these guys. I have several rentals and the furnace started acting up in one of them. My regular heating people could not come out for a few days. I called Sermon and the lady answering the phone said someone could be out the same day. Work was preformed as requested that afternoon. Ted Sermon himself addressed a billing question I had and adjusted it accordingly. I will definitely use Sermon's again in the future.

Brian Hillyard

Expensive as hell.

Eric Davidson

Excellent, timely service.

Kristy Arutyunova

The staff are very knowledgeable. They respond to requests and needs in a very timely manner.

Lacie Rich

I will continue to use Sermon Service & Electric! They have replaced my furnace, AC and water heater in my 25 year old home. They do great work and stand behind their warranty. Love Sermon!

Kaeli D.

Great service and great people to work with! A+

Kevin Hansen

At work, we've had issues with our heating and air conditioning for quite some time - pretty much a year. We had Sermon send a technician over the other day to look into what was wrong, and within a short visit, they were able to quickly determine our zone settings were not setup properly (by the last company that serviced the system) and correct it. Now, just in time for the cold, we actually have a working heating system. The technician was quick and thorough, and did a great job explaining what he did to correct the problem!

Bryan Abegglen

Quick response but higher bids then all of the companies I spoke with. Ended up using a different company.

Chris Murdock

I'm very pleased the way they have handled my furnace . Had a new one put in a year ago ( from them ), and recently had some problems with it . They came out and made it right . Thank you Sermon Service !

Kelcie Shumway

I called Sermons because a neighbor of mine referred me to them. I woke up one morning and realized we had no heat to our house because half of the power was out in our home. We have a six month old baby and it was the middle of December and freezing! They were able to get to me that day and were very friendly. I would recommend them to anyone!

Jason McGiffin

Very knowledgeable technicians, and fair price. I had a furnace put in by another company 7 years ago, and when I woke up to a freezing house, I got on the phone, and called the original installation company. After the phone rang for nearly a minute, I was greeted with a full mailbox, and couldn't leave a message. The first company that popped in to my head was Sermon. I called well before 8 and the phone was answered immediately. I explained the situation, and tried to give her all the information I could think of, like the fan was running, but no heat etc. I was placed on a brief hold, and when she came back, was told that she could have somewhere there right away, and that no heat calls are placed on high priority. 20 minutes later, the technician showed up to my house. I had to go to work, but felt comfortable with leaving the technician alone in the house after calling back, and personally talking to Ted, the owner of the company. 45 minutes later, the technician called me, explaining what was wrong, the cost of repair, and guaranteed the heat would be on within a couple of hours. I went home an hour and a half later to check on his progress, and found him out at his van, filling out the bill. The problem stemmed from poor maintenance on the furnace, and besides the filters, there are other parts on the furnace that need to be maintained. I had no idea. The bill seemed fair, and I had heat. They come highly recommended, and I will use them for any other issue I have. A++++

Doug Hymas

Thank you for doing such an amazing job installing our tankless water heater. Our power bill went down 27%. It was totally worth it to switch over to a tankless water heater. Your service guys were also very clean and neat! Thank you!

Anna Durfee

A $99 service call turned into a $277 fiasco! I just wanted my furnace serviced. The guy came out and got to work. It was taking a long time and I heard him on the phone many times. I had told him our heat would randomly shut off and so I assumed he was checking into that. After a long long while, he tells me I need a new furnace. WHAT?! It's only 3 years old! He said I had a cracked heat exchange and I should get him the number of the manufacturer so he could check on warranties. I give him the number and he goes out to his service vehicle to make calls. He's out there for quite some time and then another guy from Sermon shows up and in 15 minutes figures out that I DON'T have a cracked heat exchange, I had a toy tucked into the outside vent. A fix that took all of 15 minutes, not the 3 HOURS this other guy took. Ted at Sermon defended the outrageous fee his technician gave me saying it was part of their job to check heat exchanges. He obviously did not understand why I was upset and had checking the heat exchange been part of their job, then why did I pay 3 times as much as they told me in the first place! I feel that had a more experienced technician had come to my home first, this would not have happened. So so disappointed with the way I was treated. Ted's letter regarding my dissatisfaction treated me like I was some kind of moron. Basically I got charged for some technician's lack of ability. It took so long, not because the problem demanded it, but because he did not know what he was doing. Never using Sermon again.

Amanda Brighton

Handled concerns well. We had questions about the service and our bill and we were able to speak with Mr. Sermon himself about our concerns. He was very calm and was able to answer our questions knowledgeably and satisfactory. They were under a lot of pressure with the change of seasons and holidays, mistakes happen, and how a company handles these mistakes really reveals a company's commitment to integrity. Thank you for your service.

Kenneth Gilbert

Cleaning of a plugged drain was fine. The original request was to get a bid on additional work and they never showed up or called. Their professionalism does NOT match their advertising.

Patricia Hendricks

1-No estimate was given. 2-The electrician seemed to be either going as slow as possible or didn't know what he was doing. 3-He took 9.5 hours to remove two light fixtures and install a ceiling fan and fixture. 4-He left twice and when I went outside I found him sitting in truck. He didn't itemize bill so I have no idea if he charged me for the time he was sitting in truck. 5-Dry wall crew felt he should drill holes for new fixtures before they started so they could fill in if hole was too big. However electrician insisted on drilling after the dry wall was finished and painted. 6-Hole was too big. 7-After the light fixture was installed he told me to take it down and use a ceiling medallion to cover up the hole. I asked if this would mean I would have to unwire and rewire, he said, "yes but it's not hard." 8-He didn't itemize bill. 9-He asked me to make check out to someone other than Sermon. 10-He told me I should get my husband to take some electrical courses so I don't have to pay for service in future. I'm not married.

Paula & John Davidson

Great service! They make every effort to get to you as soon as possible. Service people are professional, well trained and always friendly. We always call Sermon first!

cdn.cajun

SS&E replaced my furnace today and very happy with the customer service from Perry and Matt. Perry went though my options and provided competitive pricing over the phone with no hidden cost. Furnace was ordered that day and installed by Matt the next day. Installation and customer interaction by Matt was very professional. Very polite and took extra time to answer all of our questions. Would recommend SS&E to anyone.

Maggie Parker

Mr. Kord came out and fixed our drain and garbage disposal. He was kind, curtious, and caring. He answered our questions and fixed our problem in less than an hour. I would absolutely recommend Sermon and Mr. Kord.

eric hamlin

Amazing service!!! These guys know what they are doing and are 10x better then any other place in town!

Gabriel Cruz

You guys do poor quality work just fixed your 3 in exhaust that was 2 feet away from your 6"120v fresh air and 6" combustion. You could of really hurt the family in the house hold with the exhaust coming back into the house. Luckily after 8 years of headaches every winter this will be there first without them do to poor quality work installs. Dont be lazy get the job done right!!!!

Jacob Beitinger

Unprofessional and rude service.

Andiy Wagner

Excellent, prompt service to fix a drain leak in a very awkward location. The price was very reasonable. Thanks to Kord for his efforts!

Rachel Andersen

In short, they charged me $277 to come out to see what was causing a carbon monoxide issue in my home (which had previously been determined by the gas company to be caused by either my furnace or water heater). The technician was unable to determine the cause of the carbon monoxide, did not replace any parts or repair anything, just gave me a bill for $277 for looking (which, to be fair, he did spend two hours looking around). $277 dollars is 4 times more than their already high price for service calls! The technician mentioned as he was walking out the door that my hot water heater "might" have a problem. What?! You've been at my house for two hours, just slapped me with a huge bill, and are now telling me that the water heater, which you've spent all this time looking at, MIGHT have a problem?! When it started pouring water out that night, we called again and were told to turn off the water. When we called for them to come back out and address the problem, we were told that it would at least be an additional $70 service call. In theory, I understand it; in practice, I won't work with businesses that nickel and dime.

T.L. C.

When the technician came, he just kept suggesting ways that we could save money! He would tell us the best case fix, but would also offer ideas of how we could get by, or he would tell us a significantly cheaper solution. Very knowledgable about the issues with our furnace, very honest and forthright. I'm very pleased with his service and the range of options that he offered.

matt queen

Very good technician.