Reviews of Custom Air Heating & Cooling (Contractor)

Michelle Weyand

Rick and Angie came out in the evening when we realized that our A/C had quit blowing cold air and our inside thermostat read 90 degrees! The diagnosis was not promising, as our unit was 25 years old. Rick was able to add enough refrigerant to keep us cool for another day and a half. Meanwhile, we ordered a new A/C and furnace package with very helpful financing options. Because of a full schedule and appts.that were booked weeks in advance, Rick and his son were willing to come out on Sunday (his only day off) and got started on the removal of the old units and installation of the new. They came back on Monday and finished up. This was just in time for temps to reach the 100's. Our new, upgraded A/C is quieter and seems to work much less to keep our house cooler. We are very grateful for their urgency to help us, ability to explain everything in advance, and blessed to have them for neighbors as well. Very highly recommended!

stephen calhoun

Rick And Angina are the best and get the job done right. Very professional and accurate. If you need any HVAC work just turn the work over to these winners and forget it they will do you right.

Dan Disney

My go to company for all my HVAC needs. Honest evaluation and affordable repairs. Yes... repairs because you don't always need to have everything replaced.

Rob Herndon

Custom Air Heating and Cooling is now our go to for our heating and cooling needs. I used a popular service provider in the area and was not happy. We continue to be very satisfied with the service we get from Rick and Angie.

Adam Runkle

Fit me in same day, came out at 7:30 at night for no additional charge to get us up and running again. Very friendly and professional service! We Will use Rick and his team for all our heating and cooling needs from here on, and will recommend them to all our family and friends!

Lori Merriam

GREAT prices!! TIMELY, FRIENDLY & HONEST, which is hard to find. I would HIGHLY recommend to anyone needing HVAC.

Kim Evans

We have been without AC for years now and were recommended Angie and Rick by my brother and sister in law when we got an outrageous quote on a 1.5 ton AC unit from Western Heating and Air. We called Custom Air Heating & Cooling and they came out the same day (even when we called late in the afternoon) to look at everything and give us a quote. They got us scheduled in ASAP with a significantly less price than the other place. Even if their prices weren't amazing, their custom service is (though their prices are amazing)! Very responsive to phone calls, texts, AND emails. The other place we tried to go to before Custom Air Heating and Cooling didn't even return our voicemail saying that we had wanted to go ahead and put their AC unit in, their loss! Installation was done perfectly and now we're soaking in the cool air. I'm so glad my brother and sister in law recommended them to us and we're already recommending our friends and family to them! My mother in law is getting a bunch of work done through them soon! Such wonderful, down to Earth people with great custom care and affordable pricing...what more could you ask for??

Jen Brown

Went above and beyond! We spent all spring looking for a HVAC company to work with. We got 6-7 quotes and none of them seem right. My husband google one last time before we decided on a company and found Custom Air. He was sold on the reviews. Angie quoted us over the phone. We thought about it for a little bit and the husband called Angie back with a few more questions. She was up front and honest, we made a plan for them to come see the old unit and get an appointment scheduled. They came over and looked and was up front there could be additional costs. The day finally came for installation. They showed up early and got started. They stayed until the job was done. They ran into a few issues but never gave up and didn't charge us anymore than the original quote. Honest, hardworking and friendly people. Just as a side note we have a room that has never been cool. The original duct work was choking off the air to the room. Rick fixed it. Our whole house is cool now. I could ramble on for another 7 paragraphs telling you how wonderful they are but I will close by saying if you are in need of a great HVAC company pick them. Thanks Rick, Angie and son!

Annie Clemons

Rick and Angie are the most honest and reliable peeps I know, they are the best!

Heather Seilhamer

My insurance company sent someone out to diagnose and repair my air conditioner. It was not a great experience....the company was rude, uninformative, slow, and very unfriendly. To top it off they diagnosed the problem incorrectly. After mutiple technitions and several days of unsuccessful attempts we were very hot and very frustrated. I called Custom Air Heating & Cooling. They squeezed us in that very day, and came out late in the evening, way past time they should have been working. They spent minimal time diagnosing the problem CORRECTLY and telling us what needed repaired. We were so relieve and very thankful! Custom Air Heating & Cooling was fast, frendly, knowledgeable, and affordable. When the beast that resides in my basement finally gives up and needs replaced I know I will be using them to replace it!

MacKenzie Musick

Great Company!! Worked around my work schedule, showed up talk to me about how to maintain my system to get the most out of my unit. Fixed the part, cleaned up the ac unit and the bill was WAY cheaper than I thought it would be. Highly recommend this company

Macdaman2000 !

Made time to get us in. Very quick and professional. Thanks

Connie O'Malley

Rick and Angie are awesome. When we first bought our house, or first power bill was overt 300.00. Needless to say we were shocked. Rick came and looked at our heater. He told us that it wasn't connected under the house, so he fixed that. He also determined that our a.c. unit wasn't working right and suggested one a little bigger. Everything had worked great since. We keep in touch and say hi and consider them friend. They do great work and are reasonably priced.... thanks you guys, yoy Rick!!!

Greg Eastmond

Friendly, fast, accurate, and affordable! Gave us Great tips to make our current (older) system last as long as possible. Would highly recommend.

steven bock

My air conditioning went out at 8 pm on 8.9.17. I called Rick and he said he would be at my house in an hour. He showed up with Angie and found a bad capacitor and replaced it. It was 98 degrees outside and 89 degrees in my upstairs. Thank you Rick and Angie you really do take care of your customers.

Tanya Pesaturo

Amazing customer service. I called Monday morning and they were out that day and quickly fixed the problem which was amazing since the forecast showed temperatures over 100 all week. Very affordable and didn't try to sell me things I didn't need. Highly recommend.

Louisa Duncan

This is the best hands down HVAC company in the valley. Great professionals , superb knowledge of furnaces. Diagnosed problem and fixed in less then an hour. A company that works with you. Something that is rare these days. I definitely recommend this company , great experience ..

Russ Kachur

A/C stopped working overnight. I wake up it's 79 in the house on a friday morning with out of town family on the way to my house for the weekend! Called and left a voicemail. Got a call back in a short while. Explained the situation. Rick and Angie came out and diagnosed the problem. Checked to make sure the fan motor I needed was in stock locally, it was! They came back out later in the evening that same day and replaced needed part. Everything is now working great! This wonderful husband and wife team got my system blowing cold air again! It was a very pleasant experience given the circumstances. They were very honest, didn't try to sell me a brand new unit when my current a/c was still able to be repaired for a very reasonable price even though it's about 14 years old at this point. If you're like me and looking for someone honest, and who knows what they are doing, call these guys, you won't be disappointed! When time comes for me to finally replace my whole outdated unit, I'll be giving Rick and Angie a call again! Thank you so much guys! Great job!

Sabrina Braese

I can't express the greatness of Custom Air!! On July 3rd our A.C. broke and they said they would be put that night or the next day. They called at 10pm saying they didn't forget about us and were on their way to save us! The kids, dog, cat and us were finally able to fall asleep as the house was dropping from 88 degrees! Of course we had the concern how much they were going to charge as is was 10pm and the night before 4th of July but wow!!! Their prices are so amazing!!! I can't recommend them enough! Thank you so much!!

Heather Collett

Love this place. They were quick to come fix my A/C and very professional. Had the problem diagnosed and fixed in less than an hour. Very nice people!!

corey bruce

Rick and his team were awesome through the whole process. I would highly recommend Custom Air for your HVAC needs!