Reviews of Alpine Heating & Air Conditioning (Contractor)

Tamara Lover

Bought a new furnace fan & within 1 1/2 months it was starting to go out. I called & tech was at my house the same day. Had to order new motor & called be back to give me info same evening. Next day he installed it & made everything rite! Kelly was AWSOME & very professional. I would recommend Alpine to everyone. Thank you Kelly Tamara & Vince Borsom

Jacob Dawson

Fixed one problem but, technician wasn't willing to listen to what we described as main problem and after he left, it started right back.

Jeffrey Webb

Very fair pricing (half the cost of weimer heating) and Mac went above and beyond on the work, explaining things etc. I would recommend them 100%.

T. Bohler

I am very dissatisfied with this company. I purchased an item that cost over 2,100 and it arrived damaged. Since you could not see damage until the item was unwrapped the receipt of delivery was signed. Rather than take back the unit and send out another the company refers customers to the delivery carrier for settlement. This is only of the carrier decides to settle. In the mean time i have no AC. Purchased a AC unit and furnace. This creates a very bad situation for the customer. You buy from them but if its damaged when you unwrap it ( upon delivery the yellow note says do not remove wrapping) they cant help you. (I showed them over 7 pictures of the item during delivery, in the box, and unwrapped. They can see clearly that the item was damaged in delivery but your common customer would not be able to recognize damage until it was unwrapped. Rather than handle this expeditiously the company Instead tells you to submit a claim to the delivery company that they hired to deliver your item. I would never do business with this company again because their practices are not good business practices. I am now having to buy another ac unit ( over 1400) until their delivery company decides if they will give me a full refund for the damaged item that they damaged. Signed disgusted customer. I will report this company to several entities for bad online sales.

Barton Weaver

I had a wall gas furnace go out. I got a bid of $2800 from another company. They claimed the heat exchanger was bad and red tagged it. I called Alpine, they tested the air coming out of the furnace. It was fine. They replaced a part and it was up and running.

Team Skipper

Experts that know how to do it right the first time.. A1 Thumbs Up

Ashley Smith

I gotta say you have got a great group of workers. I recently had my water heater replaced by Hunter and Gabe, and they did a awesome job. They explained the process of what was gonna happen with the replacement of the water heater, and the were so kind while doing so. I would just like to say thanks for keeping me a happy customer. My first call will always be to Alpine!!!

Curt Carpenter

Terrible service. Would never call them again. Tried getting someone to come service a new fireplace. Spoke with either the manager or owner, I don't remember which, and I explained what our problem was. He told me he would specifically come to my house to take a look. On the day of the appointment he sent someone else, that my wife didn't even feel comfortable being in the house with. This guy spent 20-30 minutes in the basement then came upstairs and told my wife that he had no idea why he was even at our house, or what he was supposed to be looking at so he left. I called again a week later and spoke with the same owner/manager. He apologized and assured me that he would personally call my wife to schedule the appointment so he could come and look at it. This was over a month ago, and he never even bothered to call us back.

Raya Steele

I was very unhappy with the service I recived from Alpine Heating and Air. I hired them to come out and remove and replace 60 feet of gas line on my roof. The first visit my technician spent 30 minites on Monday cutting off the old pipe and throwing it off the roof. The roofers instructed that they would need to return Thursday and connect the new gas line after the roof was finished. Thursday came, no new gas line. Friday came, no new gas line. Saturday my roofer called and got someone to show up to connect the new gas line. It took 5 hours for the second technician to finish the job. He explained he would need to return to have the city inspect the new line, and it should only take about one hour. I recived a bill for $1400!!! What? Im not sure how this could have added up to $1400, so I called and asked for an itemized bill to show the breakdown of my charges. I recived nothing. I called a second time, still I recived nothing. I went in to speak with the owner and I was told he would look into it. The next day I recived a text saying " the bill should have been $1960.00 and that I was getting a deal" Still no itemized bill. I would think twice before trusting Alpine Heating and Air to provide you with a fair and honest price, and make sure you insist on being given an itemized bill.

Andy Olson

Called and got the owner. Set up an appointment, they didn't show. Tried to get an answer and talked to three different people. No one knew what was going on. I was very disappointed. Would not recommend.

Lenn Heighes

Alpine does a very good job. The work quick and made sure the new vents and fireplace met our needs

James Perdue

I asked Alpine for a bid to upgrade my furnace and water heater from electric to natural gas. It took them a few days before they visited me in Parker, but they gave me a reasonable bid given the house had never had gas service. They came out when they said they would in the middle of winter with very cold and snowy weather. I asked that we never be without heat overnight. They made three trips. One full day to do all the underhouse plumbing for gas lines, then waited a day for state inspection, then out for a full day of wiring, deinstalled old equipment, installed roof vents, cleared snow for that, installed new equipment, hooked up my new stove, tested everything and came back the next day to tie down the water heater properly before the next inspection. Jeremy was out here each day making sure all was going well. The crew was very knowlegable and friendly. Inspections passed. I would recommend them for a similar job.

Roger Eskelsen

Great service. Had a terrible experience with another service and these guys just took great care of us and getting us out of what could of been much worst.

Krista and Dub Hepworth

Trustworthy. Honest. Ethical. They came and fixed my AC for less than $500 by replacing a few parts and their competitor was saying it wasn’t fixable and we needed to spend $7,000 for a new system. I can’t say enough good about Alpine!

Bryan Abegglen

Derek has been great to work with. Fast response and fair prices!

Trevor

Considering their quote for a simple install was triple the cost of everyone else, I would NEVER trust them. They will never gain my business.

Kevin Keefe

The worst service ever. Several months ago I had the Navien service rep come and look at an installation another company had performed. He came out and promised to follow up with an estimate within that week. He never did. I called again as a reminder, they indicated the estimate would be done that day, it was not. I have called again and still do not have an estimate, now they want $35 to come and do an estimate? I gave up and call another company, they are performing a free estimate.

JL H

Called and asked for a service call. Took all my information and said they would take care of it. They never performed the inspection and never called me back to let me know that they didn't want to do it. After I called another company who responded the same day, I called to cancel the service call and they acted like nothing was wrong. Very unhappy with the communication/service.

Avery Bingham

We called because we thought we had a problem with our condensate trap on our furnace. It turned out we had a different unrelated problem, but the repairman was very helpful in suggesting what the problem might be, and only charged us for a furnace service call instead of the more expensive repair call.

Deanna Baird

Alpine installed a new furnace and air conditioner for me. They were professional and kind. I would recommend them to anyone.

Gregory Freeman

Have called several times to talk someone about getting a new water heater and having furnace serviced. They take my name and number and never call me back.

eric hamlin

I left a review a few months ago out of anger, the situation was handled so poor I quit using them and moved to Serman Service and electric. I will have to say if you’re going to call and talk to anyone there make sure it’s Diana and it’s on Tuesday. I wish she was there from the original point of my complications and frustrating situation I went through, but unfortunately she was not. My experience with the other company has been perfect this far but if they drop the ball I’ll definitely be calling back and talking to her in the future. The second and third star her because of how well she just handled the situation I discussed with her, if it wasn’t for her I would give zero stars if possible. Sucks!

tim adelizzi

Alpine took 3 weeks to fix my boiler, claiming the parts took that long to arrive. When I looked up the parts listed on my statement, they were in-stock at several on-line sites and offered same-day shipping. Plus, they marked up the parts by 250% ! However, I thought the technicians were professional & courteous. I would not recommend them.

Ryan Christensen

When the blower in my original furnace went out, and we were without A/C in mid July, they responded promptly to my request for an estimate. They told me it may be 2 - 3 was before they could get me into the schedule. However, they ordered my furnace promptly and installed it one week from the day they gave me the estimate. They were professional, customer oriented, easy to work with, and did quality work. We are very pleased with our first experience with Alpine Heating and Air Conditioning. R. Christensen Idaho Falls

Michael Tew

I had an old leaking zone manifold for a hydronic heating system and a problem with the control system in my boiler. After contacting Alpine I was quickly forwarded to the owner who was very responsive to my needs. He gave me a clear description of the services and costs for the repair. The repairs were completed just as he stated. He was flexible with my specific requests. The tech did a nice job at completing the work in a timely manner. I felt the price was fair for the work completed.

Justin Bell

My thermostat had given me an error and stopped working on the Friday before a holiday weekend. I called another company who sent out a tech who spent about 2 hours trying to figure out the problem. I was told that my furnace had major problems and it would be a waste of time to repair and very expensive - I should consider replacing the whole furnace and A/C units. I was given a bid of around $5,000 to repair or between $8,000 and $20,000 to replace (I have a 3 zone system). I was without A/C the whole weekend. The next week I called Alpine to get a second opinion. I didn't tell them about my experience with the other company. They sent a tech who took about 10 minutes to tell me that my motor had gone out and that I should brace myself for the cost - it was going to be expensive. He then informed me that I could replace the motor for about $1,300 including labor. He also pointed out that the manual to my system was sitting open to the page about the motor wiring and thought it was funny (the other company's tech seemed to be learning on the job). 2 days later I was up and running. Alpine sent a bill and made a big mistake. Instead of charging me $820 for the motor they only charged me $82. I felt so guilty because they had been so awesome that I called them and pointed out the billing error. They likely would have caught it anyways. They thanked me and told me they would send a new invoice. I received it and it was for exactly what I was quoted. They had also tucked inside a $50 gift card to Jaker's, I can only assume to thank me for catching the billing mistake. Great work. Polite technicians. Great customer service. Great results. I recommend Alpine Heating & Air Conditioning.

Tiffani White

If I could give less than 1 star I would. I called 3x in a 10 day period to get a new a/c unit installed at my home. I was told I would get a call back from a salesman within a few days. While I waited I called First Call Jewel. First Call had someone at my home the next day and a new a/c unit installed within 5 days (For being summer I was very impressed with that quick of an install) and they were great to deal with. I have been enjoying my new a/c unit for 2 weeks now...and still have not heard from the "salesman" at Alpine. That is my personal experience. I also manage 84 units at a local apartment complex and have given Alpine many many jobs over the years...Everything from dispatch to billing and customer service (AND STILL CANT GET A CALL BACK FROM A SALESMAN ON MY PERSONAL HOME) has been descending down the rabbit hole. It is such a headache to even call and speak to the dispatchers anymore, they are unfriendly and unhelpful. They act like we are a bother. I understand some of our issues are a pain but they get paid for doing the job- we don't complain about the charges or neglect our payments. I would have thought that would be good job security taking our calls but every time (over this last year) it becomes more of a hassle than its worth. James is a great technician if you are lucky enough to get him but that's the only thing Alpine has going for them now in my opinion. Need a total re-vamp starting with first impressions on the calls coming in from customers requesting TO PAY for their services.