Reviews of Southwest Florida Trane (Contractor)

Omar Franco

Great service from the guys at the front counter.

James Corbett

Fantastic and FAST SERVICE. We got out of the truck and went into the store and were quickly greeted and served. We filed our warranty and received our parts all within 15 minutes. Juan served us excellently with a smile and we would be glad to work with him again. Good job Southwest Florida Trane!

Matthew Smith

Great product and helpful staff

ApprenticeThatTextstooMuch

If I could give zero stars I definitely would. I recently got married down in Florida and had to visit a few family members after the ceremony. While staying with the family for the weekend the air-conditioner broke. I’ve been doing heating and cooling for 18 years in the north so I have a little bit of experience working on them. All I needed was a Dual capacitor that roughly cost of $15. It was an emergency it happened on a Saturday night little after midnight we had a two-year-old in the house, relatives with breathing problems it was 82° in the house. So I called the after hour number and they advised me that since I do not have a Florida Contractors license We cannot sell you any parts. Even though I work for one of the largest HVAC contractors in Pittsburgh and we go to Trane daily up here. I would’ve provided any CFC license or my union card information to show I was in fact a well respected technician up here. I stopped by Trane today up here and notified them of what happened and they are not happy. I do understand the Florida license but I was not purchasing multiple air-conditioners or anything extreme! This was simply an emergency I just needed one simple part that was under warranty I might add. I managed to get help from GRAINGERS. “No questions asked!!!” So I bought two from them and You guys should honestly re-think your customer service end.

Walt Hobs

The best commercial service dept. in the business.

Joe Harper

This is the sales office, not parts