Reviews of Sobieski Inc. (Contractor)

Erica Suppa

AVOID THIS COMPANY WHATEVER YOU DO! I spent thousands of dollars on an air conditioner/heat pump 2 years ago. It has never worked properly from the start. Numerous attempts to call lead to being on hold for 30 minutes and when you get a person and schedule for someone to come out, they call the next day and cancel the appointment! Who the hell does that? What kind of customer service is this? My AC has stopped working for the last 3 weeks and my house has been in the 80's and 90's with pets. Yet nobody had come out to even look at it. This is ridiculous. I still have a warranty, but cannot use it. I will NEVER use this company again!

Betzgu3

Sam Peck was outstanding. He showed up sooner then expected and went right to work. The job was done quickly, professionally and he was very courteous. Sobieski was the only company that addressed my need in a timely manner, and for half the cost of other quotes, some companies would not even quote a price over the phone. I made appointments with 3 companies for the first available opening and Soebieski respond so quickly that the job was done before I even got a call back from the other companies. If you have a plumbing need --- call Sobieski!

Olive Verbit

Tom Maclary along with his trainee/assistant came to our home and quickly diagnosed our leaking kitchen sink issue: the faucet was bad. This did not come as a shock since we had seen dripping around it over a period of time. Tom gave us 3 options including purchasing a new one on our own: we chose his picking it up from a plumbing supplier. He and his helper were able to procure the new faucet and install it, all in under 3 hours. By his fast and accurate diagnosis and repair we now have our kitchen back. Kudoos to Tom M, and his assistant.

David Michener

I refuse to do business with this company. They were good to sell services then become extremely unreliable. I have paid for hvac service and they have yet to perform my winter service. I have tried more than once since October and they keep making excuses. I have requested a full refund as well.

Azamat Sakiev

We reported an issue with our HVAC (brand new, just 3 months into service, well within warranty) that it is taking 8-9 hours of non-stop pumping to bring the house temperature from 64F (night setting) to 68F (day setting). The difference of just 4 degrees. The operator on the phone told us it is completely normal for the furnace to take that long. She even quoted some industry standards of 2 hours per 1 degree rising time. She further noted that since in their books taking this long to warm up would be considered normal, any technician that would come out to take a look at it will be billed to us, even though we are under warranty. This puts us in a strange situation where the furnace operation is not normal from our viewpoint, but we cannot use our warranty because the company deems the operation normal. Very strange arrangement. This was not an easy review for us to leave, since on couple other occasions (plumbing issues) Sobieski has been very good, prompt and professional. The HVAC experience, however, has left us reeling... Update: a technician did end up coming and determined the HVAC unit was not properly installed.It was found to be severely malfunctioning, with huge misfires (essentially mini explosions). They fixed it, but not until all the above back-and-forth, which was unnecessary. Still a lower star rating form us for all the negative experience and improperly installed brand new HVAC unit in the first place.

Patricia Herron

William was informative and courteous!!

Susan Vitelli

Had Sobieski here for a seasonal check-up on our heating/cooling system. The technician was quick and efficient. Thank you!

Nwonye Azilove

Sobieski is really GOOD! My heater craped out in the middle of snow storm last week. I called and the gentleman who came was a total professional - shoe covered before he walked inside, diagnosed the problem and immediately told me the cause of the problem and how much it will cost to fix as well as gave me options. I chose and he began work - in one hour he was doe. The job was a successfully completed including the replaced part. Color me impressed with such rare professionalism in that business. I will recommend Sobieski without reservations.

Michael Antoniades

Used Sobieski for installation of furnace and humidifier. Very disappointed in service and work performed. Would never use or recommend this company.

James Collins

Horrible installation of a heat pump unit that stopped working two hours after they left. Sobieski "technicians" try to cut every corner possible, units weren't leveled properly, lines run improperly, leaking ductwork and a huge mess for me to clean up. The follow up service is non-existent: get this - on a heat wave july 4 week, they have 1 service person on call for the entire tri state area, so you will wait a long time for any help. Avoid this company!

Kurt Kabula

Nadir was great - professional, prompt and answered all my questions!

Marjorie Downing

November 2017, we contacted Paul in the new home warranty department for a repair of my shower. Paul is a very bad coordinator for getting the job done. They came to my home and left a big hole in the shower area and told me they are not responsible for closing it. He was suppose to be the coordinator to have everyone in place to do the job correctly. Three attempts under Paul were not successful at getting the job done. I would not recommend this company to anyone.

RHONDA LUKOFF

Emmanuel was a delight. He was polite and personable but most of all he was professional and did his job quickly and with skill in spite of the 100+ degree conditions in the attic and outside. I commend Sobieski for hiring a technician such as Emmanuel.

Terry McCormic

Amazing Customer Service and the smartest technicians around, would def recommend!

Louis Horton

Professional and timely service. The tech came out with a fully stocked truck, was personable, didn't try to oversell me anything I didn't need, and he did what appeared to be a very thorough inspection & maintenance for the money. End result, I've got a few more years out of an old AC Unit and gained a lot more knowledge about the unit itself in the process. Don earned Sobieski another customer with this visit.

Julie Smith

Mike was very professional, personable and knowledgeable. He quickly identified the source of each problem we were having and expertly resolved them all. We would be happy to welcome him back to our home -- even if it were to watch The Boys!

Aditya Banerjee

Emmanuel Diaz is very professional. Went out of his way to explain all the minor things needed to make sure HVAC system is working properly. He patiently explained functioning of the thermostat. Lastly he also showed how to keep the water pump clean. None of the earlier technicians from other companies were so thorough in maintenance servicing.

Victoria Watson

Andrew is an amazing tech! Professional, knowledgable, courteous, and respectful. Explained everything to us so that we understood. He’s a huge asset to the company.

Jim Barnaby

Joe K. was very flexible and worked around my schedule to make the whole experience easy and affordable. He was right on time, worked quickly, and did a great job. I am a Sobieski customer for life. Thanks again, Joe.

Joyce Sheehy

Elton was my tech and he was wonderful. He took the time to answer my questions and to explain everything he was doing. I would recommend Sobieski Services because of people like Elton that they have working for them. I also like the way they call you to let you know they are on their way. Thank you Elton and Sibieski

Louis Hansell

Sobieski Services was great. Donovan arrived on time, put on the shoe protectors and got to work. System got a complete check and cleaning, and passed all the tests. Donovan informed me of the latest thermostat technology and renewed our maintenance agreement. It was fast and efficient.

Richard Gropper

I was called the day before my scheduled PM appointment and was told the app't had to be cancelled. This app't had been made at least 3 months prior if not more. The reason given was that there was a high volume of emergency calls due to "heat wave". I was not aware of a heat wave going on nor due I think a person with a service contract s/b bumped. NOT HAPPY

Wanda J Thomas

We’ve had Sobieski service our HVAC system since we moved into our home in 2010. They have always been reliable, efficient and on time. Steve did our recent maintenance check and he was friendly and did a great job!

Mimi Rayl

Cyrus P. came to our home this morning to investigate a bathroom plumbing leak. Cyrus was professional, timely, and communicative. He diagnosed the problem, showed it to us, explained everything, and made the repairs quickly and efficiently. It was a great experience!

Jac Cottrell

Sobieski Brothers have completed multiple jobs for us, including water heater repair and installing duct work in our kitchen for a range hood. Both times, they were prompt, professional, clean, neat, quick, and fixed our problem with ease. They provided options, talked us through the best solution and made the job easy. We have used other providers in this industry and I wish we had found Sobieski Brothers sooner. We will definitely call Sobieski Brothers for our future plumbing and HVAC needs!

serge chauvin

Donovan works methodically and efficiently, keeps good, readable records and communicates very well. On the Spring '15 inspection he uncovered an air conditioning oversight overlooked by the builder and on two spring visits by two different techs.It has since been addressed. We highly recommend him and will request him again in the future.

Jeff Buckels

Technician arrived on time. Completed work in a timely manner. Looked neat and cleaned up after himself.

matthew gerwien

The first representative I talked to was great. The service tech who came out was great. The rest of my experience was terrible. I had to take a whole day off of work because they could not give me a time frame of when they were coming out. Then at 10:30am they called to cancel the appointment for that day. After i had confirmed it the day before. They then set up a Saturday morning appointment for me so I would not need to take another day off, the called on Friday afternoon to say that they had my appointment set up at 7:00pm and they were wondering if i could do a day during the next week! I was livid! They finally came out on Sunday morning. The customer service to set up the appointment is great, but the schedulers and the dispatchers suck at their jobs. I will never recommend this company to anyone.

Evan Sanders

Very disappointed in the service I have received. I moved into a new construction home three years ago and my A/C unit broke for the first time last year. Sobieski took over two weeks to fix the unit, in part due to excuses of the part being ordered not coming in on time and then being broken, etc. One year after the repair, my A/C unit has again stopped working. I called Sobieski this morning and was told the best they can do is get someone out to my house to take a look in 6 days. I would not recommend their services. Update: I had another company come out to fix the leaking coils in my A/C unit only to find out the compressor that Sobieski installed last year blew out AGAIN. Per the contractor, the compressor was improperly installed by Sobieski which resulted in the leaking coils. Sobieski refuses to acknowledge fault. Furthermore, every time I contact their customer service line and request to speak to a supervisor, they are unable to put me in touch with one. AVOID AT ALL COSTS. Update: Equipment with leaking coils is leaking again, one month later. Called Sobieski three times and asked to speak with a manager to discuss how to proceed because the manufacturer of the unit said I needed a site visit from the distributor in order to have the manufacturer cover replacement or repairs of the equipment. The first two times I was informed that an email would be sent to the manager and he would contact me later today. Third time I called I was told there is 1 manager for the entire company and there was no one else higher than the rep I was on the phone with who I could speak with. The rep also informed me she could not guarantee when a manager would contact me. Again, terrible service.

Rhonda Kane

Scott B., a plumber with Sobieski Services, did a great job installing plumbing pipes for a new wet bar in our loft. He performed his work competently, professionally, and neatly. We would not hesitate to contact Sobieski Services and ask for Scott in the future if we have other plumbing needs.

Dave Keiper

Rasheed installed a housewide humidification system and was great...he was timely and efficient and clearly explained all the work he would be doing prior to starting. Upon completion, he walked us through the entire system and answered all our questions clearly. I would definitely recommend Sobieski and Rasheed to anyone in need of HVAC services.

J V

This is in response to the reply from Sobieski. My complaint is not about not knowing the cost upfront. My complaint is the cost itself. Basically, labor cost was about $800 per hour of labor. This is outrageous. That being said, Sobieski posted their email in the response and I sent an email immediately giving my contact information. I have sense set a follow email two weeks after the first one and I’ve yet to hear back from Sobieski. They should change their email address from “we care” to “we don’t care”. Sobiesky was the primary installer of my HVAC on my 4 1/2 year old home. I felt obligated to call Sobieski because of the warranty. Sobieski recently replaced a blower on my furnace and the part was under warranty which meant the part was free. However the labor cost was almost $800 for approximately 1 hour of work. In addition I payed almost $200 for the service call and the diagnostic check. Basically about $1,000 for labor for about 1 1/2 to 2 hours of work. This is outrageous but I didn’t know the install cost until the job was completed. I feel like I paid for the part, Sobieski’s markup for the part, and the labor cost for installing a part that was under warranty. Do your homework before you are at the mercy of Sobieski.

Shannon Wenner

Zach H. was great! Super knowledgeable. He came in and got the job done in a timely manner while making sure everything was done correctly. I greatly appreciate the professionalism and service that he offered! Exceptional work!

Rick Martin

Our furnace went died and I met with three very reputable companies and decided on Sobieski based on value we received. Not only did we do our furnace we also replaced hot water heater and and our AC unit due to the of the units. The installation team was first in class and very professional. Arrived on time and they worked nine hours to complete the project. I would highly recommend Sobieski Services.

Christine Fandozzi

One star for customer service. They pride on not keeping customers waiting; however, I had a morning appointment and confirmed it the day before, but as of 5 PM this evening the service guy has not called or shown. Moreover, when I called this morning for an update, no one could provide useful information.

TheBMcVeigh .

My AC was not working properly, called Sobieski and they were able to schedule an appointment quickly. Everyone I dealt with was very professional and polite. The technician, Pete T, that came to service the AC was on time, very knowledgeable and provided us with options to get back up and running. I would highly recommend using Sobieski to my friends and family. Top Notch

David Kay

Elton, Is a real star in residential maintenance of HVAC systems! He is always prompt and explains in careful and full details what he is going to do, what he has found and our options. Really appreciate this thoroughness and attention to our concerns.

Courtney Hamilton

Travis did an excellent job. He was courteous, professional, and knowledgeable. He identified the issue right away and fixed it, but was thorough in checking to be sure there were no others. I would highly recommend him and Sobieski to anyone who needs heating/AC services.

Lauri Perkins

I would put no stars if I could. We had a leak from the cutoff valve to our outdoor spigot. The technician shut off our water and replaced the valve. But when he turned the main water back on, he didn't check those valves. As he was leaving, he said those valves might leak too and that we should keep an eye on them. (Instead of waiting and checking himself.) A few minutes later we have major and fast-running leaks, which required us to turn off our water completely. Still leaking but somewhat slower. So I have twice as many leaks as when we started, and I essentially have no water for the entire weekend, perhaps longer, because Suez needs to completely shut off all water supply before the new leaks can be addressed. Thanks Sobieski, for making a bad situation SO MUCH WORSE.

Jenn Nyiri

If i could give them less than 1 star I could. I have been forced to deal with them for new construction and they are terrible with responding. Every time someone is at my house (if they show, which sometimes they don't), I have to chase them down. I get no returned calls and have had an unusable toilet for 4 months. I have reached out 3 times in the past month and they have yet to call me back to schedule an appointment to repair it with the part they had to order (which was almost 2 months ago). Our HVAC system is still not calibrated and whistles, even though they have come out to fix that too. If you can avoid using them, I strongly recommend going with someone who is responsive. Communication is the foundation of trust, and they have not been able to come through with the basics let alone provide expert assistance.

Alyn Hulse

Elton is a true professional and a great representative of Sobieski. He was quick to diagnose and correct our HVAC problem. He is a also a great communicator. He willingly answered our questions and recommended a course of action to prevent a reoccurrence of the problem.

Matt Mink

Routine AC servicing. Khalid showed up at the estimated time and was very polite and efficient. Took ~30 minutes for the inspection. Made suggestions to improve efficiency and add functionality to the system. Didn't leave a mess. Would be happy to use Sobieski again

Alfred Mjaanes

When I made the appointment, I explained that the humming noise we heard in our master bathroom and laundry room was intermittent, and sure enough, when Scott arrived, there was no noise. He did his best to locate the source of the sound that was not there, but all his efforts were in vain. He checked every possible area from which the humming might have originated and didn't deem us "crazy." We certainly appreciated his willingness to help us, and just as we expected, about two hours after his departure, the humming came back!

Barbara Doles

I purchased a HVAC contract to cover my heater, air conditioning and plumbing systems. When the plumbing inspection was performed on November 24, 2017, I shared with the technician that the hose on my Moen kitchen sink was leaking. He took pictures and promised to order the hose for my sink since it is covered by a lifetime warranty. He told me that I would receive the hose in 7-10 days. To date, I have not received the hose and I have called Sobieski numerous times, left messages for the technician and his supervisor. The first time I called, I was told that the hose was ordered and I would receive it within a few days. The next time I called, I was told that the technician or his supervisor would call me. To date, no response from Sobieski. I should also mention that the technician falsified the paper work he turned in stating that there was no further actions required. However, my documentation stated that he would order the hose. The maintenance contract was paid in full; all I want is the quality service that I've paid for.

Shannon Harrell

Replaced builder's contractor with Sobieski due to better customer service, quality services and competitive pricing.

Abisola Mesioye

Zach Harvey went above and beyond providing exceptional customer service to my elderly parents. He demonstrated extreme compassion and respect. I am so grateful for this wonderful individual. Thank you Zach and Sobieski.

Dennis Quesenberry

No one works here

Jae Kim

Khalid was very professional and courteous. He did an excellent job tuning up my A/C unit and took the time to explain to me what he was looking at, the results of the inspection, and answered all of my questions thoroughly. As a result, I feel like my A/C is running better and cooler than before!

Paula Hearst

Leon was extremely helpful in his expertise and explaining issues of my questions and concerns. Thanks Leon for all your support.

FColton Heppe

Efficient, courteous and very easy to work with

Lyle Leonard

Mike G. at Sobieski did a great job with our basement ejector pump replacement. We discussed options, agreed on the new pump and he provided a quote about 10 minutes later. I agreed to the price. He checked and they actually had one in stock so he drove to the warehouse, picked it up and installed it the same day! Really great service. Really great professional attitude and workmanship. Highly recommended!!!

Nicole Banar

Horrible. Sobieski installed our system 3 years ago. We called for emergency service when the system completely shut off on a Thursday. After calling twice, the dispatcher finally called us back. They told us the earliest a normal tech could come out was the following week, unless we wanted to pay triple the service call fee and they could get someone out over the weekend. Triple service fee for a 48hour plus wait... no thanks. We called R&D heating and cooling and they came out within the hour, William had us up and running and charged us a fraction of the fee quoted by Sobieski.

Daryl Whittington

The HVAC technician from Sobieski Services arrived within the window provided when the appointment was scheduled. He promptly donned the 'booties' when he entered my home, explained the purpose of his visit, and gave an approximate amount of time his service would require. I think he finished in less time than anticipated. Following completion of the service, he provided a report indicating that my system was operating within its specifications. He also provided me an opportunity to purchase a replacement air filter (declined) and to also make a payment for the renewal of my maintenance contract (declined).

Sethu Siva

The worst plumbing company! Our shower leaks constantly in a new construction home that Sobieski plumbed less than a year ago. After 5 months they still have not fixed it! First attempt they did not show-up, 2nd time they showed up but did not have parts, third time they claimed they fixed but it started to leak the next and fourth attempt (today) they did not show up - even after I kept checking with the service manager (Paul D) to ensure they would show up. They are the most inconsiderate and incompetent service company! They wasted 16 hours of my time and the issue is not resolved yet!

Naomi Seinsoth

5 Stars to Lisa and Tara and Matt and Mike for consistent timely service for quite a few years. 5 Stars also to Ken and his trainee. They were very polite and efficient. I actually had 2 service calls within a very short period of time. Sincerely, Matthew and Naomi

alan warsaw

Would just like to recognize the Professionalism of your Service Tech Elton. He called prior to the service visit, was on-time, in a clean uniform and was prepared and knowledgeable. Elton proceeded to work on the system going through the required protocol identified by Sobieski's process and procedures. He checked the filter system, cleaned the interior of the furnace and validated all electrical and mechanical settings. I would highly recommend this Tech. Elton demonstrates passionate care for his profession. Thanks Sobieski Services. Alan D. Warsaw

Jerry Rosolie

Chris did a great job! Introduced himself, explained what he would be doing. Went to work and completed the tune up in a reasonable amount of time. He then explained how the system is working. Offered to do a free water test, which he did and explained the results. He also suggested purchasing a new filter that should be changed in a month. He explained other options that are available through Sobieski Services. At all times when he was in my home he wore protective covers on his shoes. He is friendly and knowledgeable. Great customer service techniques. A job well done!

Ted Dwyer

Sobieski did an excellent job replacing my hot water heater. The installer, Zach Hanby was knowledgeable, efficient and pleasant. I would highly recommend them to anyone looking for a good plumbing contractor in the future.

DJ Jones

Horrible customer service!! Do not waste your time or money you will regret it. Company canceled a confirmed scheduled appointment at the last minute.

Mary Brisson

Elton did a great job checking over my system, recommending further services, and making sure I understood everything he told me.

Rob Sedlak

To attempt to write a fair review, the positive is the people that answer the phone are always very nice and attempt to be helpful. Now the negative. Be very careful with new installation. Initial project took 3 weeks to complete when they committed to 2 days tops. Three technicians were supposed to work the first day but only two showed. The installers were at my house until 10 pm and I had to send them home as I was concerned about the quality of their work after they had been working for 14 hours (it was a hot day). Once installed, the heat pump did not work but was told it was working properly. Still waiting to get that fixed. The worst part is I woke up this morning, the coldest day of the year so far and the furnace was completely shut down and the humidifier leaked all over the basement floor. When you call they say how can I make you smile. You can make me smile by just providing what I paid for.

G Althaus

Today they cancelled an appointment scheduled 4-days ago to provide service to a HVAC system they installed and is under warranty. They think they may get to it next week. Well, so much for having been a loyal customer and prior gold membership with Sobieski - I'm really surprised at the change in their customer service

PAM Switzer

William is a professional technician and he knows his products.

David O'Kane

very personable and really kept us informed of the processes.

linda traynor

Steve and Dan we're great! Professional and spoke in layman terms. Very informative and had my best interest. Would do business with them again

Nikki Green

Excellent service always

Lucinda Summers

William G. Was right on time, helped me set up an app on my phone so I can control my heat and AC remotely and gave me advice on my system . William changed my filter and did my maintenance. Very nice and courteous young man.

Rose Mclaughlin

Shawn did a great job. Very competent- and just as important honest. Glad I got the service plan.

Gerry Mayo

My Tech Shawn did a excellent job in troubleshooting the problem with my heating system. Shawn took time out to go over all the details of what happen to cause the problem and went over all my options on how to fix the problem. I really appreciate how professional Shawn the tech and Shannon my customer service representative spoke and gave out information to me. Sobieski Services has continued to give me great service. Thank you for getting the job done!

Joe DiStefano

Stephen Edwards of Sobieski Did a great and thorough job of servicing my heating system. I am going to request that he returns to my home for all future service including servicing my A/C.

Barbara Palladino

Stephen was wonderful! After some past negative experiences with Sobieski technicians, Stephen was a breath of fresh air. He was friendly, courteous, and on-time, but most of all, he knew what he was doing. He got my AC up and running. He did a great job and represented the company well. If you call Sobieski for repairs, ask for Stephen.

Julie Ackerman

Awful experience. To make a long story short, we were recommended Sobieski which turned out to be a disaster. Their first time out to the house they acted like they never seen a grinder pump and told us our pump was commercial. Also, we would have to have the area drained to which they could not perform. Barely gave use information on how to go about that. After $275+ draining the sewer, Sobieski comes back out the next morning and has no updated notes. They basically say the same reasoning for the prior visit. After that hassle, they give a misdiagnosis on our grinder pump, have the supervisor tell us the job is now over $5000 more than they first quoted, and then leave without a bill, clean up , or actual work performed. Will never call them again. Of course this all happened on a Friday which we were told they could fix that same day since we could not use any plumbing since the day prior. But, them leaving at 2pm made it so we were unable to call someone else in time. Had to go all weekend with no plumbing and call a small company who saved us about $500, taking an extra day to fix it. "crappy" week!

Arthur Strelick

Tech. called ahead of time. Was very efficient and professional in his work. Explained what he was doing and answered my questions in an easy to understand manner.

Cong Bai Li

Tech scheduled between 8am-9am, typically I always get a text message saying technician is on the way around 30min prior but today I didn't, so I called at around 7:30am to check if someone is on the way (I had to ask for time off from work for this appointment, so I don't want to waste my time), Paul answered and told me it's between 8-9, and it's not 8-9 yet, I asked to just get a confirmation if the tech would be here on-time because I didn't get a "tech is on the way" text msg, and kept being told the same thing it's not 8-9 yet, tech should be here between 8-9. Well guess what, it's 9:30am now, I am late for my work, and no one is here. Called at 9:05am to find out why, receptionist first asked "how can we make you smile", after I told her the technician is late, guess what she said? she told me "well, it's only 5 minute after....." I was so mad because I don't know why she said that, 5 minutes is still late for an hour window, and people got work to get to. You want to make your customer smile how about be on-time next time? if it is not their fault miss-installed my bath-tub (no trap underneath so the bath smell like sewer all the time) to begin with, I wouldn't even consider using their service today. Update: I had to leave to get to work at 9:35am, got a call from Paul again 9:46am claiming the technician has been waiting in front of my house for 20min. First of I told him, no the technician has not been there for the past 20min because my security camera just picked him up at 9:40:59am. Not sure why he told me that false information, second of, through out the entire conversation, Sobieski didn't apologize once for any inconvenience this caused me and acted like there's nothing wrong. Way to make your customer smile.

Gregory Wilson

Technician Steve was great! He went out of his way to get the repair done. He’s very courteous and helpful.

Louise Jang

Sobieski replaced an AC unit for me. Quality service from start to finish. Bryan, the sales and marketing manager, was pleasant to deal with, up-front, and very knowledgeable. The installation team did a great job. Definitely would use this company again and recommend to others.

Pamela Rossini

Prompt and efficient service and tech thoroughly explained everything. Less expensive than competitor wanted to charge. Everyone was friendly and professional, including the scheduler. We were very pleased.

Janie Sutton

Donny and his team installed my new AC and heating system. They did an excellent job. They were courteous, conscientious of my home and flooring, worked nonstop from 0730 to 1530, and successfully replaced my system. They also reconnected my humidifier including a better way to supply an outlet to plug it in. Overall they were excellent! Highly recommend them.

Guy Incontrera

Elton answered my request for service. He listened to my explanation of the problem and asked questions to clarify where needed. He took the necessary steps to resolve the current issue and provide a plan of action going forward. He was polite, knowledgeable, and comported himself as a true professional.

Phil Gardill

called for a leak in a waste pipe. needed about 25 feet of cast iron replaced with pvc that included 3 Y tie-ins. Sobieski quoted me 5400 for the job. I laughed in the techs face...I was able to find a contractor to do it and it took him 8 hours and $250 in material. I guess Sobieski's guys are worth 600/hour? I'll never call them again

Harry Ryan

We were very pleased with the quick response to our call for an A/C problem and the capable diagnosis made by Leon. We also appreciated his advice on how to nurse the unit along temporarily until we made a decision on whether to replace the defective part or the entire unit. He deserves a 5 star rating. The 4 star rating for Sobieski is simply to state that their prices are high. We hired another company to replace our A/C unit because they offered quality work at a more reasonable cost.

Rebeca Chiappetta

In October 2018 we called Sobieski to come repair our AC unit. While there, the technician, who was great, discussed adding a service plan to our account. We decided on the Gold Membership which covers our AC and Heater. So on March 15, I called to schedule my heater tune up and was told the plan I had did not cover my heater because I had an oil heater and the plan only covered a gas heater (which we discussed my OIL heater when setting up the Membership). I was told I would need to back pay an additional $16.XX/month and continue to pay to new price of $ 36.XX/month. I requested to cancel my membership since it doesn't cover my oil heater. Why would I have a plan that covers something that I don't even have? I was told I could not cancel without paying a fee of what is now reduced to $29.60 (was $80+). After what is now going on two weeks, I have spoken with Heather and Kyle Quam and am now impatiently waiting to hear back from George Bowersox who is "standing firm" on his decision to charge me the $29.60 (which is the amount paid versus a discount I received back in October). I would understand if I had just randomly enrolled in a plan to get a discount then tried cancelling, but in my case I assumed the plan was set up correctly when I called to schedule my tune up. I have not utilized any services offered under my plan other than the initial measley "discount" I received. I have my doubts that I will hear back from anyone, because each time I have heard those words, I have not received a call back. I am sure I will have to call again to speak with someone. Stay Away From the Scammers! Oh and apparently an annual oil heater tune up, without their plan, would run me $700. I have been paying Sheller Oil in West Chester $199 per tune up. As for the AC repair back in October that I paid over $1,000 for, I had to have someone else come out and do the repair. Saved me over $500 even with their plan "discount".

Keith Eustace

Chris was punctual and very polite while visiting my home. Total professionalism and neat. Offered many ways to improve our heating and cooling performance and ways we could save money on our fuel cost. Great attitude and pleasant to work with. Thanks Chris for a great job! Well done!

Kathy Pizzadili

Very friendly and knowledgeable. He identified my problem immediately. Answered all my questions in detail, and was happy to do so. Gave me tips on how to make my system more efficient going forward.

Penny Moldofsky

Khalid was very thorough and made sure I understood every detail of the service. He went beyond expectations--finding a potential health hazard in my furnace fan that I would not have been able to detect and staying late to clean it so that it looked and performed like new. I have never experienced such diligence and pride in craftsmanship.

Hank Young

Sobieski installed a whole house humidifier for me. They were able to do it withing a week of the initial contact at a reasonable price. The installation team headed by Zach did a professional job (2 hrs) and explained the workings of the unit thoroughly. I would definitely recommend them.

Akeisha Poindexter

UPDATE - After speaking with a manager from Sobieski, the situation improved. Kyle was very apologetic and sympathetic. He listened well and was very understanding. Once he learned the details of our experience, he immediately started working on a remediation plan. Kyle was a man of his word throughout the few days I spoke with him. When he said he was going to call back, he did. After speaking with the powers at be, Sobieski concluded that the only way to make me and my family whole was to refund us $163, the FULL AMOUNT of the additional charge on the day of installation. The refund was processed immediately. We were thrilled with the outcome. My experience with Sobieski was horrible!!! Called to have a technician come out and look at our non-working heater. Tech comes out and we pay him $129 to diagnose our problem. He tells us we need a part and he orders it from our manufacturer, since the part is under warranty. Says he will call us back later that day (Friday) or Monday at the latest to let us know when he’ll be back with the part. Quoted us $414 for the repair. No call back on Friday. No call back on Monday. I called Sobieski TWICE on Monday looking for an update, since it was 52 degrees in my house and we have 2 small children. Both phone calls ended in a promise to call us back with a status, which NEVER happened. We finally get a call back on Tuesday letting us know that the part won’t be in until Friday!!! Are you kidding??? From Friday to Friday to get a part on a 2 year old heater!!! My entire family had to endure 7 days of NO HEAT! When the tech returns on Friday to fix our heat, how convenient is it that he finds ANOTHER issue with the heater. One that he never spoke during the intial diagnostic visit for which he was paid! Now he tells us that a new part has to be ordered and it’s gonna take ANOTHER WEEK!!!! WHAT?!?!? Then he mentions that if we want heat today, he’d be willing to SELL us a part he has on his truck. That was our only option if we didn’t want our kids to freeze for another week. So our intial $414 quote suddenly jumped to a whopping $577!!! And of course he reminded us that even though our situation was unfortunate, “there was nothing he can do”. Biggest lie EVER!!!! Between the unreturned phone calls and the “new problem” that was discovered at a very vulnerable time for us, it is crystal clear that Sobieski JUST DIDN’T CARE! The lack of consideration, understanding, and empathy was incredible. Never again Sobieski. NEVER AGAIN!

Adriane Kossak

Technician Khalid worked so thoroughly and taught me as he went along. He taught me what maintenance I should be doing as a homeowner which I was not aware of before. I was very pleased at his knowledge and professionalism. I can tell his customers are not just a number on his daily schedule.

Bill Graney

Annual heater service performed on time and with professionalism. The technician was polite and neat and offered explanations for all his work. I received a "heads-up" call as promised before his arrival.

Kai Kihran

I want to be fair about my review on this so I will give the pros and cons as I experienced them. Pros: 1. They installed many of the fixtures and plumbing in my new construction home and only one of them had an issue. 2. They are responsive as it relates to their Google reviews customer service. Cons: 1. They are not 24 hours. They have a messaging service that takes message during off hours. 2. Their warranty service time window was pretty bad for me. It was upwards of seven days for a sewer smell in the bathroom. (Ended up being a bad wax seal.) I can safely give it three stars for average service. It wasn't bad or good but rather just 'meh' overall and I wouldn't likely choose them personally in the future. However, others have had great experiences with them. I'm simply giving you my view of them from my experience.

TL Parks

Cyrus P. is very knowledgeable and professional about his work. Cyrus explained how the new installed sump pump, water backup pump and sewer ejector pump should function and how to test the systems. Cyrus provided Excellent service and answered all my questions. Unsure why my systems failed, I felt relief after Cyrus completed the installs. I would recommend him to family and friends. Sobieski Services, Cyrus is a Gem.

Bill Morecraft

Mike: On time very professional, answered any and all questions, explained why repair was needed, how to maintain the repair, Very mindful of our home and dog, always had shoe covers. Our rating is 2 thumbs up, 5 Star. 10 out of 10 or all of the above combined. He is our choice for all of the things we do with Sobieski!

Anthony Minotti

Excellent maintenance visit by the technician. On time , personnel and experienced .

Diana Langhauser

Let me start with this occurred on a Sunday. Elton arrived on time and was not only knowledgeable but extremely courteous and showed care by wearing shoe covers when he stepped in the house as it was raining. He corrected our problem and provided good information in our desire to install a WiFi thermostat. He took time to ensure we understood how to program it and tested it and us before leaving. In addition to his impeccable service it was abundantly clear he loves what he does for a living. It is joyful to see someone who truly enjoys what they do. Thank you Elton for resolving our problem and installing a solution we were looking for.

Scooter McSherry

Khalid was the service professional who inspected my furnace. He was knowledgeable, and super nice individual. It was refreshing to see such attention to detail and great customer service. 5 stars. He was able to answer my questions, and had good recommendations. Very thorough. Highly recommend.

PE Central

Nadir did a great job with evaluating my plumbing at my condo. He was very nice, respectful, and did a thorough job explaining all that he was finding. I would request him to come back and do the work in the future.

cablesdad .

After several attempts to schedule service for my central AC (the one negative here, but I won’t take a star away because of what follows). Our technician was Stephen Edwards and he made an unpleasant situation much easier to bear. He explained everything he was going to do plainly and when it came time to deliver the bad news ($) he was understanding and completely composed when I expressed my sticker shock. He made several unsolicited recommendations on maintaining our system, which was greatly appreciated. Stephen was the picture of professionalism and I will happily request him for future maintenance!

David Fisher

HVAC technician Donovan H. arrived on time and completed gas heater annual maintenance checks. He reviewed inspection results with me and answered a question I had about Sobieski plumbing services. He advised that company offers a free plumbing inspection to homeowners with maintenance contracts. I was very satisfied with this service visit.

Madeline Holubinka

Both Shannon and Scott were very professional and helpful. Scott was on time and assisted with my issue. Would definitely recommend him and call Sobieski in future needs.

Mac Gardner

Sobieski has done our HVAC for our primary home and our beach house. We are very pleased with them. Donovan was our last technician and he was very professional. There was a significant amount of work and a couple parts runs involved. Nice job!

Roger Landolt

Zach Hanby did an excellent job, fast, friendly and honest. Recommend him highly. Support staff also on target with excellent support and assistance. Thank you.

Lrican Rivera

A place to your HVAC meet with great customer service and responsible service tech how think of the customer first will the time everytime and are on time to every appointment great HVAC and plumbing company!!!!

Darryl Hazelwood

Great service and excellent communication from the team in the office

sarita kharidehal

WILL NOT recommend them even for an enemy. Very Disappointed with the customer care , scheduling and services and am stuck with them for a year ... So this is what is happening . We recently closed on a home (new construction and Sobieski did the plumbing and vent for the gas range. On a over site on part of the builder and us we missed to notice that the water outlet for the refrigerator was not installed . We realized this after the closing so now we have to contact Sobieski to fix the problem . As per the "protocals and agreements" the builder cannot be involved as we already closed on the house . So starts our problems with Sobieski . The builder is still trying to be helpful and made the call on our behalf. When my builder called them ( 2 weeks ago ) they told him they ( sobieski) called us to schedule the appointment but we had not received the call. This happened a couple of times and then my husband made multiple calls and finally gets the appointment a week later between 12 - 4 . On the day of the appointment (yesterday) the service guys arrive at 5:30 and without even introducing himself he walks in as asks me what the problem was so I explain it to him and then he goes to the basement to check something as asking me if there is a box behind the refrigerator. ( Hellloooo that was the problem , there is no box for water ). Then he says he cannot move the refrigerator and has to get a tool to move it and goes out asking me to schedule another appointment. Not to mention he was very rude in all the conversations we had in that 15 mins he was at home (not going into details) . So I speak to my builder again and he gave a call to sobieski this morning explained what happened yesterday and my builder was promised that we would be getting a call to set up the appointment today and I am still waiting for a call with the schedule. There is problem with the range hood vent as well and I am not going to start on that . They are the worst of all the service guys I have seen so far.. I wish I was not bound to the home warranties . Reply: 7/26/2018 Hi Erin, Thank you for responding. I am not sure if you are from the scheduling department. But no one answers the call at the scheduling dept. I mean i have other things to do besides just trying to reaching you guys all day. And it not just me trying to reach you guys my builder is trying to reach you guys as well and if always goes on voice mail. I will continue to post reviews and updates on google until I get my vent and refrigerator fixed . Updates: 8/1 I sent an email to the team on July 30th and a coordinate sends me a response saying she has to check if the plumber has parts to add the water line ( a joke! I can buy the parts at Lowes or home Depot) and then she did not respond so i sent her an email today and she says that the plumber came to my house on the 30th of July knocked at my door and left. First I did not receive any call or email letting me know about the schedule. Then she says the plumber gave me a call i did not get that call as well ( My phone is in good condition) I am getting very frustrated ..

Patricia Stock

Salesperson touted the many great reasons why we should hire Sobieski. None came true. It took nearly 6 weeks for them to start the installation during which they had our deposit of nearly $5k. Once they started, they left a mess everywhere they went. They never clean-up, never wore booties, or other housekeeping they had promised. They broke the lock on the door. They took nearly two months to finish (not the two days promised). Said they would cover the lines up the side of the house with really nice material. "Won't look like gutter material like the last people put up." They put up white gutter to cover their lines. We paid twice the price of the best bid, but didn't get twice the service. Be wary. 7-1-18 Update: during the recent heat wave our less than one year old ac system was not able to keep the temperature below 77. We looked at the unit and most of the duct tape was detached, none of the bottom seams were sealed and the slot for a filter was empty. Cold air was pouring out into our attic. They REALLY did a slipshod installation. So disappointed.

Wenyi Yee

This is a horrible company and I will not recommend to anyone. I purchased a new unit from them because they are Costco trusted vendor. However, their service is terrible. I'm trying to make an appointment with them and they never tell me when they can come and I have to call them again and again tell them about my preferred time is in the afternoon. The day before the appointment, I did not receive any phone calls from the company about when they will come. My husband and I have to take the day off using our vacation for the appointment. Finally they called me 10 am the day of the appointment and simply because I'm in a meeting and cannot answer the phone call, they canceled my appointment. This company is really ruin the image of Costco and I can't believe it use Costco's name to get the business.

James Anderson

Travis and Brooke serviced our furnace today for winter. They had an affable style, explained the status of the furnace in detail and warned me about an upcoming repair that although not necessary now, I can plan for in the future. I really appreciated these two and we had a great conversation. Another reason why Sobieski is our service company. Great job!

Tad Niederriter

Steve was perfect! Knowledgeable and efficient.

Natalie Sparks

I have mixed opinions about Sobieski as a company, but I was more than impressed by the service we received from Rasheed H. this past weekend. He was able to identify and fix a major issue we were having without A/C in the middle of a rain storm. This is after having another tech come to our house twice to replace a compressor and run a maintenance check. I was so grateful for Rasheed's pleasant attitude, hard work and respect for our home (he was the only one in my home last week who actually wore the shoe covers). Sobieski is very lucky to have a tech like Rasheed!

Maria Basile

Always a great experience with Sobieski. Staff is knowledgeable and friendly.

Frances M Pine

Donovan was on time and very polite. He immediately went to work and kept everything very clean. At the end he offered several suggestions to improve indoor air quality and comfort. I would highly recommend DONOVAN and Sobieski Services.

patricia armstrong

The service technician (Travis M) arrived on time and did an exemplary job with the write up. I explained to him that a house inspector indicated he was not successful in getting the unit to fire up, however the technician confirmed the unit fired up at least 6 times as it was suppose to do!!! I have my unit serviced regularly with Sobieski , so I was surprised by the inspectors comment . I would recommend Travis and the Sobieski team!!! Thanks for a job well done .

Jay Carey

Travis and Brooke installed a new water heater and fixed some furnace vent pipe for me. I am a person with a lot of questions and demanded a lot of their time. They were very patient explaining everything they were doing. In addition, they were very conscientious and thorough and spent the time required to get the job done. All in all, a good experience and a job well done.

joyce ferguson

Outstanding, professional customer service. Sobieski Services (near Bethany Beach) not only diagnosed the problem but promptly resolved it. Scott and Chris evidenced years of experience. I appreciated that they used booties and wrapped their tools in plastic bags so as to not get any water on my hardwood floors. Thank you

Abby Folk

Donovan H. from Sobieski Services came to my house today to repair my HVAC System. Let me share my experience: He was on-time He had to leave and pick up a part and he returned on-time He listened to me He did an excellent job of diagnosing the problem. He worked very efficiently and communicated progress throughout the visit When I replaced the system a few years ago I interviewed 3 companies and Sobieski won me over. I also recommended 3 other jobs because I was so impressed with their Customer #1 focus. I have had a number of service techs come to my house over the years and Sobieski Services should be proud to have Donovan H. as an employee. Abby Folk Newark Delaware

Robert A. Kerr

Sobieski technician Stephen Edwards correctly diagnosed the problem over the phone on the way here — a failed capacitor on the A/C's compressor. He had the A/C back in operation less then a half hour after his arrival. Stephen was very courteous and professional, working in oppressive heat (temperature in the 90s and very humid). Very pleased overall.

Rob Hurst

Fantastic communication and service from the team - Leon was straight-forward, professional, and courteous. Total respect for my property and time! See you next year for our annual maintenance!

June DePasquale

Excellent! Jose R. was a great HVAC Maintenance Technician! He didn't rush, explained everything to me, and was very personable and pleasant! He answered any questions. I only wish Sobieski wouldn't raise their agreement prices so individuals like me could afford to continue their agreement! They have no senior or military discount! Hard when you're on a fixed income! :(

Marianne Eliza Palacio

Leon (HVAC Technician) serviced my HVAC system on 11/12/18. He was very professional, courteous, and knowledgeable. He explained the work that was needed and gave me the System Performance Report. I asked him about the residential service agreement/plan and he gave me a pamphlet with the information. I would highly recommend Leon to others. He is an asset to Sobieski, Inc. MP

Jen D.

Would not recommend! I hardly ever leave reviews, but this company is a complete sham. We contacted them regarding the installation of a new AC & furnace. Once the paperwork was signed and installation was done, dealing with them has been a nightmare. We chose a specific unit based on the unit itself and on the rebates that Darren, the sales person (which is also the in-law to the owner) stated that it came with. First I had to reach out to them multiple times just to get a detailed invoice with all of the model and serial numbers of everything installed. Then it took 4 months of going back and forth with them and countless emails (which I've kept as proof to show the constant runaround and lies they gave us) to finally get the rebate that was stated. We finally get the rebate and it was less than what was discussed and agreed. They may seem great before you sign up with them, but expect the bait and switch once they have your money. I wholeheartedly regret ever choosing them. Buyer Beware.

Perezliesa@gmail.com Perez

Brooke Keen was wonderful . She knows her stuff. I asked her several questions and she answered all of them without hesitation. Give her a big raise she knows her stuff. Very Smart young lady. Couldn't believe how sharp she is and very polite. KUDOS TO BROOKE KEEN. Keep thriving girl.

Brian Newirth

7/27/2018: Replaced Capacitor. Bill $89 Service Charge, capacitor $213 Told part not covered under warranty by technician, but called manufacturer and it is covered. New Ryan home, 4 years old. Called Sobieski, spoke with Mike B., not too helpful, who said the part is $11. So the charge is $291 to install an $11 part? Really? I will pay the $89 service charge, but I am not paying $213 for a part under warranty. Ridiculous! I will not use this company again and will be more than happy to pass along this experience to all our neighbors as well as on social media. I contacted ICP. They confirmed the parts were covered under warranty, totally opposite what I was told by the technician. I called this company because I thought they knew what they were doing. ICP provided a case number which Mike B was not interested in hearing about. Yep, they want to work with me? Haven't heard from them since this was posted. Reliability, truthful? Not!

John Couch

William G was on time, very professional in every way! Hope he can be there for my AC checkup in May! Thanks William! Great Job

Andrew Golden

Jeff G. and his partner Jeff were very professional when working on my house. They were hear to fix a pipe that was drilled through when my house was being built. The work was done in a timely manager and I’d recommend them to anyone else.

Debbie Smith

Great service. Leon was very informative.

Adrienne Bane

Tom was awesome! He was professional, friendly and efficeient.

drmom4u2 .

I have used Sobieski for both our heat pump and our plumbing and had nothing but positive experiences. This time I called them because our son didn't notice the toilet continued to run and two hours later we had running water and a shut off valve that didn't work. I was able to get it to stop but we still have to get a toilet to work 5 days before Christmas. The staff were understanding and kind, explained that it would be one more day due to the rush but offered to add us to a wait list. The plumber came the next day, explained everything, answered all of our questions and replaced the inside of the toilet completely after we could see the additional problems about to start. THERE WAS NO PRESSURE, we were offered several options and we selected the one that would preclude additional problems. Tom wore booties inside the house, was respectful of our property, flushed and re-flushed the toilet many times to make sure it worked and checked the newly installed cut off valve. He even offered some suggestions about another issue that we had concerns about and were saving to fix. I see these negative reviews and all I can say is that has NEVER been my experience. After two other HVAC businesses, including one that seems to charge the highest price and then disappear forever, I find Sobieski a breath of fresh air and was EXTREMELY SATISFIED with their work. I will be calling them again to do more work for us in the spring.

pineapple plays

They don’t use re claim machines they just let it go in the environment as well as many other procedures they don’t do like not using micron gauges etc Run !! Run fast

Edward Richard

The worst.. stay away.. I set the temperature to 68 and two hours later it still was hot.. 86 degrees. Technician disrespected me in front my kids because he felt the ac system was working. Another hour later it went down one degree. He then finally decided to to investigate the problem. He left a mess and the attic door open. This is the second time they came out.. The worst.

Louise diGenova

Follow-up: I had to result to posting my concerns online when I was unable to reach anyone at headquarters (Customer Service would not provide a phone number). I am glad to report that the post was effective, my concerns are to be addressed, and the pending service work was completed this week. I am cautiously optimistic that service expectations will start to improve, and that I will once again be able to recommend this company to others. I have been a loyal customer for 30 years, with few complaints. But in the last 8-10 months, the change in customer service has been dramatic. Constant changes to scheduled appointments, technician no-shows, a technician calling ME to say he is really sick and asking if we REALLY need him to come, customer service confirming the technician is on his way and no one showing for hours or at all, service managers ignoring my phone messages asking for callbacks to get answers to these problems, being placed on hold by customer service and being disconnected, the list goes on. Sobieski has installed all of our home systems, we pay for service agreements to maintain these systems, schedule well in advance to allow for our own job schedules and timely maintenance, and still are treated poorly. The complete sense of confusion and incompetence that has taken hold of their customer service and technician staff is baffling.

Nalin Patel

Very helpful and excellent service

EMMANUEL DAVIS

Chris was very professional and conveyed that he was trying to provide the best service possible. We have been having trouble with our heat pump for almost a month now. Chris started to trouble chute ever possible problem we have with our heat pump and was willing to explain on a level I could understand. There was parts that need to be ordered and Chris will return to finish the job. I feel very satisfied that we are getting our money's worth of service. We also signed up for a annual heating/cooling maintenance check program for both of our heat pumps and because of the service we got today.

Eric Hellstern

This past year, my wife and I recently bought and moved in to an older home in the Landenberg Pa area. The home we purchased had oil heat and a hvac system that was over 15 years old. During our first winter we had to spend over $400 per month to keep the home warm and still had areas of the home that remained cold. During the recent summer months the temps in our upstairs bedrooms made it almost unbearable to sleep during the night regardless of the fact that the AC was running constantly around the clock. Eventually the cooling system died, and I had two company’s out that told me it was a power issue to the outside unit and neither one could fix it and that I needed to call an electrician… around that same time my wife heard a radio commercial for Sobieski that caught her attention so we decided to give them a call as a last ditch effort to find out what was really going on with our system. One of their experts came out and spent almost 2 hours asking my wife and I questions, taking measurements of the ductwork, he also did a “load Calc” of our home. It seemed overwhelming at the time but as I type this from my cool office, I can say it was absolutely necessary and more than worth it. He explained everything he had learned to my wife and I in a way that we could understand along with what he would do if it was his parents’ home (he was a few years younger than us). Needless to say we decided to have Sobieski replace our entire system. The scope of work included replacing both our outside AC and our Indoor Furnace along with some modifications to our existing ductwork that would help the amount of air being moved in our ducts. He was able to schedule the install within two days from that afternoon. Sobieski also arranged for an additional technician to come help the three man install crew to help ensure the job would be done as quickly as possible with our their guys having to rush. Nate was the install crew leader and his attention to detail was crazy. The expert we met with a few days earlier was also at our home the morning the job began which surprised me. I appreciated them inviting me to join them as they both walked through the job and what was to be done and they even made it a point to ask me if there was anything I was concerned about before they got started (there wasn’t). Nate’s crew was a machine, my wife ordered them pizza for lunch and she had to tell them to stop thanking her, each taking a turn to devour 2 slices in 5 min before getting back to work. By that afternoon we would hang meat inside our home if we wanted to, which after having now AC for 4 days, we wanted to. The office called us that afternoon to make sure everything went well and I explained how pleased we were with the amount of care the installers demonstrated for our home. They wore shoe covers after I told them they didn’t have to, and laid drop clothes down everywhere they had to walk throughout the whole house. We had a complex project that included switching from oil to propane and going from a AC to a Heat Pump on top of needing our air ducts rearranged/improved and I am glad we chose Sobieski to do it.

tom scanlon

Willie came out to my house to clean the main drain. He was on time and very professional.......we had a few laughs ....he took control of the problem and even gave me a quote for replacement if I should needed it in the future....so I got the best price available ...along with the best service...what a deal.....If you need a plumber ....Willie is the man....and my dogs like him too...you gotta love people with great attitudes

Wezlee and Melissa Saunders

Our Technician, Tyler, was kind and informative. He also wore shoe covers when walking through our house. We had an issue with our heater, and he knew what the problem was before he even looked at it. He checked to make sure he was right. His inspection was extremely thorough and he taught me things I needed to know as someone who is a new homeowner and new virtually nothing about my heating system.

Joanne Yuvanc

William has been serving our home for the past year. Polite, professional and knows what he is doing. Highly recommend him.

maurita lee

Horrible service. Customer service rep heather w. kept hanging up on my when trying to voice my frustration with them canceling my appt (the day before) that was made months in advance, only to give me another appt another month away. I ended up using a diff company who came out to service my unit the next business day.

Dan Kornegay

Sobieski has alway been professional, polite, and knowledgeable and this time was no exception. Donovan H. did a great job. Always a pleasure to do business with anyone from Sobieski.

Philip White

This was an emergency situation. We did not have any heat and the temperature outside was below 20° for two days in a row. We got in touch with Sobieski and the staff and the technicians did a wonderful job taking care of us so that our furnace is now fully operable.My wife and I were very pleased with the service that we received to repair our furnace. The technicians as well as the support staff did a good job of keeping us informed, advising about the extent of repair required, and also getting the work done in a timely manner. We deeply appreciate their thoughtfulness and the expertise of their entire operation. Phil and Jeanne White

Michael Queen

The service was completed quickly and professionally by Aaron L. He took time to explain the process and had suggestions for care and products for enhanced performance.

Lauren Irvine

If I could give 0 stars I would. Stood up appt and no customer service skills.

Farid Keshavarz

Zach is professional and knows his job. He explained every options for future service and maintenance and replacement

Linh Nguyen

Andre M. was very effective and professional in making our furnace boiler heater work. He was very patient with our questions and went out of his way to explain how our system works. We now have heat in our house and a better understanding of how our heating system works. Thanks so much Andre!

Joan Holstein

LARRY was very helpful and completely professional. All my questions were answered and he helped me with any concerns I had. He should receive Employee of the Year award. Outstanding service.

Ed Preisendanz

Cyrus installed a new garbage disposal unit. He was very friendly and professional and got the job done in no time. I've been with this company for years and have always been satisfied with the quality of their products and their service.

Greyest Fox

I took a day off from work to have my electric water heater replaced with a natural gas water heater. I had an 8-12 window. When I made the appointment the customer representative told me I would be the first appointment of the day. Either that was a lie or it was a promise she should not have made. I waited until 10:30 and I had to call customer service to be given an excuse and told they would call me when the tech was on his way. It's now 1:00. They wasted my day off and have lost my business. I've been on hold for 15 minutes waiting to tell them to cancel. If you have to take a day off to have Plumbing/HVAC work done, use a different company. Sobieski's lacks the manpower or integrity to keep their appointments/promises.

Teena Verbit

Technician A. Khalid serviced my heater today and he was exceptionally excellent. He took care of an issue I had mentioned to 2-3 other technicians who just sort of blew it off and said there was no problem. He was very clear and continued to ask me if I had any other questions. He taught me about my system and suggested some simple things I could do to keep it running more trouble free. He is a tremendous asset and representative for Sobieski.

Eric Corrado

Today, Sobieski sent out Zach H. for my gas leak issue from my newly installed hot water heater on Monday. Zach brought an electronic gas detector (A must have for diagnosing the source of a gas leak) It was not the new flex line or fittings...but the gas control itself. Zach made a call got the new part and installed it within an hour. He even installed a new aluminum vent pipe connector. The problem has been corrected and family and I have piece of mind... Zach H. is very knowledgeable and professional Thank you

Greg Victor Tampus

I sent a quote request and got an email for appointment and Ian Murphy called and confirmed the appointment. Received a call that morning and that he was on his way so I cancelled my patients and went to facility, waited and called for ETA, no answer and after 45 minutes past our appointment I received a text that he can't make it. Their guaranty of NO waiting is no good since its really a NO SHOW, NO CALL ! I will NEVER recommend this company !

Kartik Potukuchi

First time used Sobieski services. James was professional and able to answer our questions regarding the water heater. Booking the service call was easy also.

Deana Ferguson

Cyrus was an absolute professional and did an awesome job. He took the time to explain everything that he was doing and how my system should work. He showed me how to properly test my sump pump each month. He was very patient, answering every question that I had. I highly recommend Sobieski Inc.

Kurt Lambert

Sobieski is literally the worst company I have ever dealt with, and that includes Comcast. Involuntarily, Sobieski was responsible for installing the heating, cooling, and plumbing in my new townhome last summer. Since that time, there have been no less than 4 major issues related to Sobieski's work. It's been impossible trying to track anyone down over there to hold them accountable: 1) they did not install the drain from a tub properly, which destroyed the entire ceiling below where the bathroom was; 2) they cracked PVC piping in the basement, which caused that pipe to leak water all over the basement floor; 3) they did not properly balance the HVAC vents, which cause the front 2 bedrooms of the house to be extremely hot or cold, we had to run a space heater in our infant's room all winter (this is a brand new house, I remind you); and they left debris in the drains from the fire suppression system, causing me to fail my initial backflow test with Aqua. This latest issue is still ongoing, as no one has given me any kind of help at all, and now Aqua is threatening to shut my water off if this is not resolved. When you call them, they always have someone answer and ask "How can we make you smile?", then as soon as they realize they have a problem they need to address, you get transferred from person to person until you're inevitably dropped completely. I truly wish I didn't have to deal with them, and I'd recommend anyone else to stay far away from them.

Monica Bartoldson

Jose is a great technician!

Walter Romero

Aaron was great. Very efficient and knowledgable and you can tell he loves what he does and makes sure the customer is comfortable at all times. He didn't mind all my questions and was willing to take his time explaining in detail. Just overall a great job!

C. B. Wisniewski

Jose was great! Very helpful and informative. We will ask for him to be the service team member to inspect our system next time. We are very pleased.

Dorothy Walker

The actual service was fine but not actually getting a time. The window of time I was given 7 AM to 7 PM is not a window I like. When I received a reminder call they said they would keep me posted on the progress of the service agent I never heard anything, at 2:30 I had to call to see if I was still scheduled. I told them I preferred a morning appointment. I was told they would call me a half an hour before they got here , I did get a call at 4:10 the agent told me he would be there in five minutes. I wasted a whole day waiting for them if I had gone to work I would’ve missed them because it takes 45 minutes for me to get home . I don’t understand why they cannot give you at least a 2 to 4 hour window when you make your appointment. I wonder what people do who cannot leave your work and make it home in 30 minutes or 5 minutes.

Joseph Piekarski

I am always please with the professional services offered by Sobieski's. The team cooperates with each other to schedule, inform and service what is needed. Emmanuel, the HVAC technician, was punctual, clean, informative and more than capable in maintaining my heater. His services were accurate, quick and friendly. I am well satisfied with Sobieski Services.