Reviews of Joseph Frederick & Sons (Contractor)

George Moutsatsos

Always professional after all these years. Excellent customer service and fair prices.

Blake Bichlmeir

Steve, the electrician at Joseph Frederick & Sons, analyzed our project needs, estimated and installed 4 new electrical circuits in our basement. Steve is very knowledgeable and provided detailed answers to all my questions, His work is very professional, very neat and carefully checked. It was a pleasure to have Steve for this project.

Patty Rambo

Sean arrived on time and was super professional. He evaluated my AC system post a home inspection that requested an evaluation and test for leaks. He did an outstanding job and vetted my system for my buyer. Thanks so much, Sean!

Thomas Logan

Aaron did the annual maintenance on the heater and found faulty burner units. He was very professional in explaining the issue and the corrective plan. He returned with the parts and fixed the CO problem.

Tanya Schaen

I had a problem with my heater not working and Fredrick & son made a ernest effort to fit me into the work day last minute , It was cold and calling to get colder & snow over the next couple days , the tech came out and diagnosed the possible problem ,ordered the parts and returned a couple days later once the special order parts arrived and he installed the necessary part and things have been working fine ever since . It was nice to hear " we can fix this " ... AND NOT " your going to need a new heater " ........ would recommend to anyone --- yes

Ric Smith

Just had our new heat pump unit and inside unit installed. Could not have had a better service crew do the install. Jeff and Tyler where very good. Professional, courtious and answered all my questions.

9-19 Beaver

Kevin is friendly , polite ,helpful and very good at his job. He is a credit to Jos. Fredricks and himself.That says it all .

K Wren

Excellent technician - smart and professional.

Melissa Patto

Prompt,super friendly service. Would definitely work with them again.

Martin Woitko

Excellent service and very helpful and friendly technicians. Always punctual on service calls. If anything goes wrong they make it right.

Dave Foraker

The beginning of Summer woke up and had no AC. Have 94 year old Grandmother living with us. Called 4 "24 Hour Service" companies. 2 left message no answer never heard back, 1 called back next day and Joseph Fredrick & Sons I left message and had a return call in under 10 minutes and Tech was at house in about an hour. He was able to fix problem unit was frozen up. Had to let unit sit to defrost told me to turn back on when defrosted and if any problem call him back. Was very impressed when I got a follow up call from him latter that day to make sure unit was back on and running OK. A lot less then I expected to pay for a Service call on weekend and Tech was top notch. Last Night had no hot water went to water heater and it was leaking on floor. Call Joseph Fredrick & Sons 7:30 in am spoke to very nice lady that said she would put me on the schedule for today but not sure when they would be able to get out due to call volume and they would call when on their way. Got a call at 9am saying someone was on their way was there a few minutes latter. He wrote up an estimate for new water heater and install and started job immediately. Excellent Customer Service and Workmanship will never use any one but Joseph Fredrick & Sons in the future. Great service for a very reasonable price.

Heather Johnson

I had sparks coming out of a light switch panel, so I called and found out that their electrician was on an all day job. Their electrician, Steve, came out to my house after his work was over for the day, replaced the broken component causing the sparks, and got all of the lights in working order. He was at my house late, missing time with his own family. I've always had great service with Joseph Frederick and Sons.

Rasheeka Copes

I called Jos. Fredrick & Sons for an emergency electrical problem on a Friday evening. Steven O. returned the "on call" message and was polite when I spoke to him on the phone. He was upfront with pricing and made sure I was clear about how the emergency service call would work. He arrived within 30 - 40 minutes from the time I spoke to him on the phone. He was able to find and fix the issue without it going to a "next level" service call where he would have had to run test to find the issue, which would have cost more money. Steven was professional, polite, keep me informed and fixed my problem! Thanks Steven for a job well done!

Sharon Ann OBrien Huey

Ken was probably the best service person we have ever dealt with, honestly. Based on how thorough he was and how he took lots of time to explain everything to us, we will be giving ALL of our business to this company and will recommend them to everyone we know.

R

DO NOT USE. RATES ARE COMPLETELY UNREASONABLE. CHARGED $600 TO SWEAT 6 INCHES OF COPPER AND REFILL THE LINES WITH WATER. NOT EVEN 3 HOURS OF WORK. THAN ADDED $79 FOR A DISPATCH FEE. THE TECH DIDNT EVEN SWEAT THE COPPER RIGHT THE FIRST TIME. TOOK ADVANTAGE OF MY HONESTY THAT OTHER HEATING COMPANIES TOLD ME THEY WOULD NOT REPAIR THE BASEBOARD COPPER PIPE. WILL NEVER USE AGAIN.

Jim Reilly

Bobby, Very thorough and courteous. Reviewed all the service done when finished.

David Tuttleman

In a hot house Aaron shows up and make it all go away. Personable, Kind, informative and results driven. Aaron really does what it takes to make it, teach it and help. Thank you Aaron. We will all sleep a lot better tonight.

Jolene Baddick

Our heater wasn't working Wednesday night. I had called 3 other "24-hour" service places. The earliest they could come out (if I talked to anyone) was the next day after noon. I called Joseph Frederick and Sons, spoke to an operator who took my info and I received a call from the technician on call, Aaron, within 20 minutes. While on the phone he walked me through some troubleshooting and sure enough, it was a just a switch on the furnace that needed to be turned back on. Aaron took the time on the phone and saved us the huge expense of an emergency visit just to flick a switch - and as a bonus, he was very kind and pleasant! We have had a service contract with another company in the recent past; however, we will not be going back to them. We will be using Joseph Frederick & Sons from now on! Thank you for the great service, Aaron!

Carol Kotte

Huge shout out to Jos Frederick & Sons for their excellent customer service. I'm so pleased that I chose you to replace my new hvac unit. From David the salesman to Bruce the installation manager to the installers and the receptionist answering the phone, you guys/gal are terrific. God bless all of you!

Susan Sauter

Tim, from Joseph Frederick & Sons, and his partner, Dan, where courteous and great listeners. They quickly got to the root of my problem and solved it within a few minutes. Sadly, there was water damage, but they set my mind at ease by providing a referral to a company that will mitigate the damages while working with my insurance company. Dan took it upon himself to make the referral and I had the next step to solving my longer term issues scheduled before he left. PS They remembered to put on their booties - which is helpful given the dirt and pollen outside at this time of year.

Jennifer Davison

Tim did a fantastic job today. He diagnosed the problem quickly and fixed it efficiently. He was very knowledgeable and professional. This company has done plumbing and HVAC work on our home and we could not speak more highly of them.

Madeleine Bayard

Aaron could not have been more customer oriented. He made it easy on me and was prompt and respectful. Thank you!

Marlies Farmer

Many years ago Frederick & Sons installed our top of the line heaters, air conditioners and humidifiers in our home and we have been very satisfied with their customer service ever since. The technicians are courteous, knowledgeable, prompt and most respectful not only of the client but the client's home. No matter what problem might arise with any of our systems, one call gets you an immediate and friendly response and quick service/repair. We recommend this business highly.

Susan Baldwin

Excellent experience. First Bobby came to service my furnace. He was friendly and courteous. Given the age of my furnace, we discussed installing a new one. No pressure. I was the one who brought it up. The new furnace was installed in a few hour and at a MUCH lower cost than my other bids for a brand-name unit. I highly recommend this company.

Les

Have used this company for all my heating and a/c needs for over a decade. Excellent service and personnel.

Sarah Newton

After poor experiences with Horizon I took the suggestion of Nextdoor reviews and went with J Frederick and Sons for an Hvac issue. I have now used them for 3 separate repairs/maintenance in my home including Heat, AC and Plumbing. All have been speedy, extremely reasonably priced and accompanied by polite knowledgeable service providers - Sean (HVAC) & Justin (plumbing). I am usually a do-it-yourselfer and hate spending money on repairs (especially when I am getting ripped off) but the service and bang for your buck with these guys is undeniable.

Daria Robins

Sean is the best technician that has serviced my heater and air conditioner systems. Very thorough, explains everything and goes above and beyond. I will certainly request him for my future needs. Outstanding.

Thomas MacKenzie

Had an electric problem. JF&S correctly identified it as a Delmarva issue and indeed it was. Delmarva came out and my problem is solved. Very knowledgeable staff. They hit the nail on the head and were able to come out quickly. 5 stars! Will call again!

Terri Hill

They do the absolute best when servicing my equipment and repairing plumbing issues. And the customer service is excellent. I love this company!

Brandy Chieffi

I have only experienced excellent service with this company. They've done many installations for us, all on time/budget, and my house is left exactly the way they found it. Like many homeowners we've experienced our fair share of plumbing issues, and they are always responsive, knowledgeable, and fix the problems for a fair price. This is a great family-owned company that cares about their clients. I highly recommend them.

Lun Lam

My 15-year-old AC began to fail just before the beginning of a predicted long and severe heat wave. After doing some quick but extensive research into repair vs. replace, and into the various makes, models, and installers, I decided ultimately to purchase a new Carrier AC from Jos. Frederick & Sons. My decision was based in large part on my having had the pleasure to work with Mr. Bud Thompson, who I found to be very professional, knowledgeable, and forthright. I felt that he was truly advising me rather than just trying to sell to me. The AC was installed in just a couple of days and it has performed flawlessly since. Thank you Bud, for all your advice and help, and thank you Jeff and Rudy for doing such a great job on the installation!

Bruce Chamberlin

They are just the best. Why? First their prices for skilled labor are absolutely fair and the time estimates reliable. No surprises. They don’t jack up the prices when your sweltering or freezing and everybody else’s units are breaking down too. Second, they are honest and stand behind what they sell. My unit 9 years old and needed a fancy new DC variable speed blower motor, read expensive almost $1000 just for the part. It was even my own darn fault for not changing filters often enough. One call and all taken care of under warranty, when another company was quoting me over $2500 to replace motor and Fredrick charged me just $571 for the labor part, which was out of warranty. A 5-10 year warranty that I had forgotten about. So the other company was quoting me double on a fair price for parts and labor if out of warranty! So yes, Fredrick is honest. I don’t know why I didn’t call them first. You think it’s because they don’t spend a fortune on advertising, so they don’t have to charge twice the fair price? Thank God I had that, I rarely buy warranties, but expensive high tech units I used for the top floor of my house I did. Gas furnace and single speed AC for main house, heat pump with variable speed motor for top floor since air handler in attic space. That unit you can set not only temperature, but humidity too. This is great because humidity wicks through your whole house fast. Controlling humidity makes for greater comfort for less energy. That’s why some AC’s can make you feel cold and clammy, you dropped the temperature, but still have too much humidity. Instead, the unit will run at an optimum rate to drop the humidity without over cooling. Like a giant dehumidifier, you are more comfortable at a higher temperature. Third, they know what they are doing and are at the top of their game. This is so important and getting harder to find in businesses. The system they sold me 9 years ago is still tops for efficiency and high tech features. If I replaced it today, the latest and greatest wouldn’t buy me much extra efficiency. The units, most advanced at the time, have stayed up to date. I can run the bedrooms and shut down the lower part of house at night saving me huge in energy cost. We spent extra money for these features, but we spent it where is counted and made economic sense as well as high performance. Very pleased with the system they put together for me. I’m an engineer, so I know what I’m doing too. Forth, they are all very nice people! From the phone to the service techs, they are warm, friendly, cooperative, skilled and willing to work with you. You can tell your dealing with a family owned business that has happy employees.