Here you will be able to see the reviews of real people who buy the products and services of Daltile Sales Service Center (Contractor) in Delaware.
At present the business gets a rating of 4.8 stars over 5 and the rating has been based on 5 reviews.
You must have seen that its rating is practically the highest, but it's only based on very few opinions, so you will appreciate that the assessment isn't too reliable.
You know that we do not usually bother to write opinions when these are good and we usually do it only if we've had a problem or issue...
This Contractor is classified in the category of Tile contractor.
Extremely professional. Great showroom rep with a great eye for design and accent. The other guys behind the desk are busy doing work so leave them to it, they are on the clock and are making things happen, so don't expect them to tell you how to install tile or talk about the weather. Know what you want, do your research before hand (or at least have a rough idea) and you will have a great experience.
Rude and obnoxious. Take your business elsewhere.
Friendly staff. Quick assistance. Had to order my tile. Not here yet. Been 3 weeks so maybe it will be here any day now.
Rick the manager is very helpful
Helped me today with sore leg and all.
Great selection, friendly service.
Best staff ever!
Excellent Selection and top notch quality Sales person was friendly and helpful and truly understood what we were trying to do in our home
good service and knowledgable workers
Great staff. Very friendly and helpful. Will go again and again. Literally the best. South Street was great for picking you up orders and cc location is an absolute dream.
Everyone that works there acts like you are annoying them by being there. Very rude and unhelpful
Great service and product availability. Very helpful staff!
Very nice very helpful people. Beautiful showroom
Very helpful in choosing tile!
They said no problem to get a delivery for a case of tiles for a project. They said the latest would be Wednesday but the following Friday no call. I did reach a salesperson that now told me they would be another two weeks before it arrived into El Paso. I was unable to complete the island table prior to the holidays.
One of the BEST places for tile! Staff is very knowledgeable and always willing to help. I have been working closely with DalTile for over a year and have never had any issues. Thank you for all you do!
We received prompt help and many practical tips from the very professional sales staff. It was a pleasant and stressless experience, especially since Carla was so helpful and knowledgeable. The staff also promptly answer the phone and fill in for each other. Daltile deserves 5 stars for their well trained employees.
Very, very nice and accomodating staff, lovely selection, lots of integrity here.
Best place for tile masons every need. Terry and Scott are the best in the business!!!
Depends on who works as to whether they are completely useless or not
Excellent service. Listened to what I was looking for then found beautiful tiles for me. Very knowledgeable staff.
Great help
Great tile and staff. Very helpful with any project I bring them.
Selection was more builder grade than what we were hoping for. Opted for a spot down the street with a designer feel.
Nice people work there from truck driver to wharehouse men to counter sales to the manager...
This place takes 20 to 30 minutes or more every time you need an order pulled even if you are the only one waiting. The people in the warehouse dont care at all. They wont even look u in the face. I wish I really didnt have to get tile from this place. If I was you i would stay away so many better places than this joke of a store
Worked with them for 18 years great company & great people! Always go the extra mile to help you.
I talked with a women named Pam is was most helpful. Full of idea. Wonderful experience with her.
Great place to do business. Great people.
Great folks. Thanks for helping us with our tile needs.
Small showroom 3 tiles I picked out had to be ordered from Calif. Low stock locally.
Be prepared to be on hold for a long long long time
For all your tile needs.
If your a pro needing tile this is the place. Friendly service and good deals. Rebecca rocks also!
Helpful and knowledgeable.
Good services like .
(Translated by Google) good ones (Original) Buenos
If I could give lesss that one star I would. Got to the showroom at 7:55 with my daughter to pick out tile for or shower. Even though they list being open at 7:30 no one was there to help us. I went into the door to the contractor side to see if anyone could help us and, "she is suppossed to be in at 8 so she sould be any minute" After ten minutes we drove to a couple other places which didn't open until 9, when we drove back to DA tile there was still no one in the showroom, I wasnt going to beg to get waited on. Probably a great place if you are a contractor, but if you come off the street good luck. I went because my contractor sent me there, I guess its on to Lowes next.
Some of the worst service I have received. My uncle's order shipped to him was incorrect so he asked me to go and pickup the correct materials locally as he needed them ASAP. I was ignored when I got there, had to ask for assistance, and then argued with when I tried to pick up the correct materials. Very unprofessional... to the point that I felt I should let the public know. Maybe they treat their contractors better.
This location turns the phone off well before they close. Trash.
Great showroom and attentive knowledgeable staff. Good selection of all kinds of floor and wall tiles.
Good prices, great service!
Terrible customer service! Self centered company! I rather give my money to Fireclay in SF.
Abbey is awesome! If u need help, advice, she's your gal!!!
Clearance tile rack always brings me back
I never been here.
No office help
Very good customer service, selection was good as well
There very competent, Working with Contractor friends they helped finding some older Tiles. We kept the price down and passed the Saving on too the Customer. Inwitch we got the contract and used the exact replacement of the previous work. But we upgraded the bathroom perfectly. Great people. Always looking out for Locals.
We needed shower niches for our remodel....Gilbert Young at Daltile was the only guy in town who had them. Thanks Gil !
Helped me today with sore leg and all.
good service and knowledgable workers
We received prompt help and many practical tips from the very professional sales staff. It was a pleasant and stressless experience, especially since Carla was so helpful and knowledgeable. The staff also promptly answer the phone and fill in for each other. Daltile deserves 5 stars for their well trained employees.
Small showroom 3 tiles I picked out had to be ordered from Calif. Low stock locally.
We got acknowledged but no follow up. There are no prices visible. The tiles ranged from plain to very artsy which was good.
Very good customer service, selection was good as well
There very competent, Working with Contractor friends they helped finding some older Tiles. We kept the price down and passed the Saving on too the Customer. Inwitch we got the contract and used the exact replacement of the previous work. But we upgraded the bathroom perfectly. Great people. Always looking out for Locals.
Beautiful well lit stone warehouse. Excellent customer service with a friendly knowledgeable staff. So much granite, marble and quartz and Quartzite and even porcelain slabs.
Great people here, got training on Hydro-blok shower system and a very good deal on the shower system when I purchased it.
The people at Dal are great! Very helpful and knowledgeable.
My wife went to the Beaumont location this morning (5/13/2019) to purchase tile for a kitchen backsplash. The female sales person seemed annoyed to be bothered by a customer and did not offer any help whatsoever. The company lost a sell, any future business, and the “word of mouth” advertising is not going to be good.
Nice crew here. They hold a trade show every year that is a must go. Very helpful service with a smile
Went into the show room to look for tile. The receptionist at the front desk didn’t even acknowledge we were there. When we asked her some questions about various tile she acted put out and seemed to be too busy eating her crackers. I need tile for a 500 square foot project. I guess they missed out on some good business. I would never recommend them to anyone.
We walked in and there was nobody around. We could see a man on the phone and a woman in the ofice. We stayed 20 min and still nobody came out. Won't ever go there again. Bad customer service. I woulndt give any stars but it wont let u post unless u have one.
Best place for tile
Very good people. Nice place to deliver. Dock is kind of tight with vehicles parked on the street but can pull to neighbor's if gates are open. Overall wonderful place!
(Translated by Google) Excellent food I recommend an excellent service (Original) Excelente comida la recomiendo un servicio excelente
When you're looking for hard to find tile this is the place to come. Everything and anything you need is here. However, this is not a public access facility. You need to be referred by your contractor.
Terrible phone system. Trying to follow up on a visit where someone was supposed to get back to me and didn't. After endless chain of names and numbers, finally dumped to voice mail. Pretty discouraging customer experience.
Very friendly and knowledgeable staff.
Worked with Daltile for several years! Such great people to work with! Very knowledgeable and helpful.
Great pricing for all your thinset grout caulk and tile setting needs I've been using them for over 5 years
Dal is great, kinda higher priced but they have high end finishes so you get what you pay for which is quality
All the people they are extremely nice and friendly and helpful in making a purchase and very affordable. I recommend all my friends and family to daltile. You be glad you did.
People here are super friendly and very helpful when it comes to picking out material you need or you're looking for.
I found the "receptionist" to be very knowledgeable and helpful. She spent a very long time helping me choose tile for a home we're building. I know they are short staffed so she had multiple tasks going at the same time. Even so, I never felt rushed. I would recommend Dal Tile to anyone!
Professional, knowledgeable, helpful, price friendly, and honest.
Come see Art,C.J. or Ricky they will hook you up!!!!!
Staff very helpful knowledgeable staff
Near-pointless, and rude, to people who aren't contractors.
I'm a contractor and wasn't impressed with the staff on the phone.
Goto place for years Largest distributor of tile in the US. Rob always hooks me up with super service and industry innovations.
Quality products, gtmreat service, fair prices
The place was very organized and clean. I was asked if I needed help just let them know and someone would be right with me.
Nice service
Great customer service and free donuts
Had nothing but a great experience here. I have bin going here for for over 10 years.
Awesome people always shoop there
Great people
Have all the supplies that big box stores want to "Special Order" for you.
Fantastic sales staff
This location is the will call location. Showroom is across 6th Ave.
Thousands of different samples to select from in the warehouse.
Cant ever seem to get a live person on the phone.
This was the site of Hawaii's worse mass shooting when this site was the Xerox Bldg.
This is not a tile store for DIYers. They cater to the home builder contractors. There were few creative pieces and the colors were mostly grey, browns, and white. They prefer appointments when you come in. I was there to browse and when I said I'd bring my husband back to look at their tiles the receptionist said, "Oh, you need to make an appointment. If I'm with a client I can't help you." I told her we'd be browsing. I will say, a review from a contractor will probably be better to balance my comment. Daltile could be the perfect place for them to come in and get what they need and leave.
Unhelpful & unfriendly staff.
Lots of options for tilles, not cheap though.
(Translated by Google) Great service (Original) Buen servicio
3
Local showroom of well regarded major wholesale tile distributor. Walk in's OK for sample examination. Recommended to make appt with designer thru your chosen contractor, who will quote prices after visit. Tile sample boards loans for take home inspection available, they request prompt return. We found designer to be well informed, courteous & helpful ... also quite patient. You don't get expertise & assistance like this at big box stores. Easy parking & access, showroom hours limited to business days.
Great service and selection of tiles. Looking for a deal they have some. Looking for unique artistic tiles they have some. Thanks for the help today and yesterday!
I live in gwinnett so this location is a little too far for me however, they had what I needed. The people working there were nice as can be and knowledgeable about what I needed. The man delivering my order was even kind enough to try and bring it around to my car that was parked out front. I didnt need the help but it was nice of him to offer.
The guy is the biggest ass
The people at Dal are great! Very helpful and knowledgeable.
Terrible phone system. Trying to follow up on a visit where someone was supposed to get back to me and didn't. After endless chain of names and numbers, finally dumped to voice mail. Pretty discouraging customer experience.
Dal is great, kinda higher priced but they have high end finishes so you get what you pay for which is quality
The place was very organized and clean. I was asked if I needed help just let them know and someone would be right with me.
Great customer service and free donuts
This was the site of Hawaii's worse mass shooting when this site was the Xerox Bldg.
They were a big help with ppicking out what I need.
I Love the showroom and all the options. We have used them for 3 remodels so far. I went back and Cynthia was there and so very very helpful and professional. She has a great eye for detail and gave me several suggestions. Thank you Cynthia! Susan Rivera
Very good great service
Purchased two pallets of porcelain tile for my basement two years ago through a dealer who purchased from Daltile. Within 6 months I started noticing small blisters in a particular spot on some of the tile. My dealer took too long to report to Daltile so the warranty was expired. Everyone agrees that it is a manufacturing defect but Daltile refuses to do anything. Just buy your tile from a big box store. They will refund without such a hassle, you can take extra back, and it can't possibly be more junk than what I got.
Please feel free to ask for help. We are here to answer any stone and tile related questions. All you have to do is ask.
Help people
Friendly staff
High quality tile with very friendly and knowledgeable staff
Nice selection of tile. Good displays. Friendly and knowledgeable staff. Attractive price points.
Good knowledgeable staff.
Used them many times. Always been great!
Spent 45 min to get 10 sq f of tile that's in stock
My husband and I were excited as we saw some tiles that we both liked. A woman finally came over to help us and asked us if we had a contractors licence, we replied no. We weren't aware that the public could not buy from them as we were just referred to go to this place for more of a selection. The sales associate or receptionist was rude. As my husband politely asked her questions, she was short with him. Will never recommend this place to any of our friends or contractors just because your customer service sucks.
Extremely poor costumer service. It took three weeks to get an order of tile when they promised one. They seem very disorganized and understaffed.
Melissa is amazing designer
Such a great place to deal with . The service is outstanding ,and choices are many
Wow, these guys are rude! I went in there looking for a piece of bullnose tile to match a tile sample I brought in. The lady at the front asked me what kind of bullnose I was looking for and I told her I didn't know there was more than one type. Instead of teaching me the difference between the different types she just started naming all of the industry terms off without showing pictures or trying to describe what each was. I told her I wasn't sure what those terms meant and that I'm clueless when it comes to tile so I'd need to see pictures or something. At that point, she told me, "I can't help you." And then went back to what she was doing. I'm sure this place is ok if you're a tile professional but if you're someone from the general public, I'd steer clear
Had everything I needed at a great price
For all of your home and business tile work These guys know their stuff. And they carry all supplies needed to do the job.
Yjey were fast and efficient...great job
Excellent showroom and selection of tile. They make it so hard to choose with a wonderful array. Staff is super kind and helpful
They have great customer service and they take care of me and my company, always looking out for our interest, they place our orders on time and they arrive on schedule. They are always happy to help us especially to come up with a solution on a problem at our jobsite.
Good service
Pam was wonderful to work with! I was overwhelmed, did not quite know what I wanted. Pam was very patient, as I changed my mind during the weeks I met and worked with her. She helped find my perfect tile and design for my kitchen! Very reasonably priced too. John, the manager great guy, actually everyone was wonderful!
Good people ,Megan help us ,she was great
We have been customers for many years, and have always received friendly, courteous service.
They are always helpful and knowledgeable.
I love the guys at daltile. They've always went above and beyond customer service. Daltile has been instrumental in helping me to make my company that it is today!
Nice place
Knowledgeable and helpful
Great people
Benn doing business with this store for 6 years. Very knowledgeable staff and great product selection
Paid 200+$ to have order delivered, order was incomplete and they refused to deliver remaining order
Great service even though I only ordered 1 box of tiles...
Amazing store
Have used Daltle for years. Always helpful and get the job done. Selections are decent prices are great.
Not very friendly staff. Does not support the 2nd Amendment.
The people here seemed very disinterested in helping and weren't very knowledgeable. I was waiting at the counter for a good 10 minutes before someone decided to acknowledge my presence. I asked them if they carried Kerdi and they didn't know what I was talking about, which is really weird for the installation/tools section of a tile shop.
Great place for tile!
Great people
Omaha branch is awesome, from the counter guys to the dudes in the warehouse. Very polite and helpful always. Couldn't ask for better service.
Great customer service. Thanks Angel for always helping me out!!
These guys are great and very helpful we will do business again. We love daltile.
Richard and the guys will do anything and everything to help you! Great group of guys and very nice products with very competitive prices!! 5 stars!!
Please feel free to ask for help. We are here to answer any stone and tile related questions. All you have to do is ask.
Good knowledgeable staff.
Yjey were fast and efficient...great job
They are always helpful and knowledgeable.
Great service even though I only ordered 1 box of tiles...
These guys are great and very helpful we will do business again. We love daltile.
Great service and prices!
Correct hours for this location: Contractor Desk / Warehouse / Slab Yard: M-F 7am-4pm Showroom: M-F 8am-5pm Closed: Sat & Sun
Wonderful place. I went in for stone to redo a client's fireplace and the person (I wish I could remember her name) was just awesome. Very smart and friendly. She knew exactly what I wanted within 5 minutes. I had a sample, a quote quickly. Great advice too. Finished the project and it turned out perfectly thanks to the expert advice from the Daltile shop.
Great service
(Translated by Google) Very good attention (Original) Muy buena atencion
Joyce has been very helpful and taken quite a bit of time with me.
We love Daltile! Tina is amazing and very helpful for any of your tiling project needs. Be sure to call ahead before stopping by. This is to ensure you get one-on-one personal attention for your project. Highly recommended!
Good display of all products. A designer answered our questions and even helped us finalize our choices
very slow. I am dissapointed
Would be nice if they put on their website that the showroom is open by appointment only. Oh well...onto a tile store that wants my business.
Helpful and great selection of QUALITY materials....
Good service very helpful.
Closes at 4:00 P.M. We arrived at 4:01 and the employee was unwilling to even consider letting us look quickly. Customer service fail.
Awsome sales lady they have what you want
I have worked with Dal for a few years now, and have always been very happy. The guys behind the desk are extremely busy, but they are busy because they are good! Prices are good.. People are good.. what more could you ask for?!
Fantastic business to deal with... great service, friendly people and great prices
Great show room, they have a huge selection to choose from, in this area it's your best option.
If you're looking for full slabs of granite countertops than they have a good selection for you, decent prices and decent selection. Don't go here if you want to buy tile or do any work yourself they won't sell you anything. Just FYI. Send a contractor to pick up anything you need. If you have a contractor and you need to pick out tile for your job than they may have what you need so check them out.
So helpful. Beautiful tile options. They helped match an old Dal-Tile that we thought could not be matched. I love this place.
They have a wide selection and a huge warehouse that doesn't have anything in stock.
Helpfull and friendly! So far all good
Best service with free monsters
Knowledgeable staff, convenient operating hours and nice cross section of product.
Sales to the trade.
It's not really a place for regular people, they are set up to cater to builders and contractors. But I was still able to get what I needed
We love Daltile! North America's largest supplier of tile and slabs. The staff at Daltile are truly the best and experts in their field. The new Daltile showroom on Sandhill Blvd is beautiful with a huge slab selection. We have had hundreds of successful interactions with Daltile and they are at the top of our list for recommended tile/slab suppliers.
After going there, I ran into good luck, or maybe everyone that visits this professional floors store has that ultimate feeling as my experience with a very personable female, and I am kinda sure her name was Valerie. Well when leaving, I didn't need to go anywhere else....GREAT!
These guys know their products
Horrible Customer Service. Always out of stock on common items. Order desk extremely slow or untrained. Overpriced, When I mentioned an Item was 40% cheaper than Depot the girl told to purchase elsewhere. After 16 years, I’m taking my business elsewhere.
The hours listed on the web site are wrong. They are only Monday to Friday. And due to that fact that they are closed...even though I am here ...I still can't figure out if they sell to the public.
My wife and I went into the showroom and were helped by a very nice sales lady. She gave us suggestions on our install and use of tile edging using the Kerdi-Schluter system. She told us that if we wanted more advice, we should go over to the contractors area and they would have more suggestions as to instillation. We stood at the counter waiting for some help. There was one person on the phone, another was right there at the counter packing a box, and another standing at the counter looking at paperwork. And we stood there without one indication from any of them of acknowledgement. They simply ignored us. After approximately five minutes of standing within just feet from them, we left. I will never go into that facility again. They are rude and don't care.
Helpfull people
Great
Incredible customer service and they even though the tile into your vehicle.
Rude and inconsiderate. Website says tI'll 430 but that was just the contractor area. Showroom closes at 4. We arrived at 5 till 4 thinking we had till 430 and they ran us out.
Daltile is incredibly unprofessional and have poor customer service. When my family was building a house we went through them. (Not our choice) After we initially had all of our tile picked out we decided to make a few changes. We went in to make a few changes and they changed the order form in a very disorganized matter which caused the tilers to mess up several times while tiling our house. When we called to talk to Daltile about it they refused to take blame and eventually told us that they had wiped their hands of us and it wasn't there problem anymore. They do not keep copies of their order forms so if a mistake is made they have no reference to follow. I would NEVER recommend going through this company!
Excellent service. I always look forward to going there. They're friendly, fast and always have everything we need. Love them. Highly recommend!
Extremely helpful and patient people when you're not quite sure what you're looking for and the selection is phenomenal! If you can't find the tile you're looking for here... you don't need it!
If you are looking for help with tile, this is a great place to go. Very knowledgeable people. Be aware that if it is not in stock, you will have to order the materials. Their back stockroom also has sales price items, but they are in limited supply.
I ordered my Granite Countertop with Home Depot and was directed to Dal-Tile for selecting my slab. Absolutely loved the atmosphere! The staff immediately asked if I wanted a coffee or water while pulling up my order. Jessica and Margret were extremely friendly and welcoming! I did not feel rushed at anytime of the process of selecting a slab. I would highly recommend them!!
Beautiful tile asscessory
Dannon, Todd, Melissa, Justin are all helpful. I recommend them highly.
HUGE selection
Great, speedy, knowledgable service.
Professional, with Old school experience
Friendly and professionally.
AS A CUSTOMER OF DALTILE THERE SERVICE AND EXPERTISE IS FANTACTIC... !
Very upper end classy tile supply business
Tile distribution for tiling needs.. Tile floors to showers and tools
Always very helpful and polite.
Correct hours for this location: Contractor Desk / Warehouse / Slab Yard: M-F 7am-4pm Showroom: M-F 8am-5pm Closed: Sat & Sun
I have worked with Dal for a few years now, and have always been very happy. The guys behind the desk are extremely busy, but they are busy because they are good! Prices are good.. People are good.. what more could you ask for?!
If you're looking for full slabs of granite countertops than they have a good selection for you, decent prices and decent selection. Don't go here if you want to buy tile or do any work yourself they won't sell you anything. Just FYI. Send a contractor to pick up anything you need. If you have a contractor and you need to pick out tile for your job than they may have what you need so check them out.
Helpfull and friendly! So far all good
Best service with free monsters
After going there, I ran into good luck, or maybe everyone that visits this professional floors store has that ultimate feeling as my experience with a very personable female, and I am kinda sure her name was Valerie. Well when leaving, I didn't need to go anywhere else....GREAT!
My wife and I went into the showroom and were helped by a very nice sales lady. She gave us suggestions on our install and use of tile edging using the Kerdi-Schluter system. She told us that if we wanted more advice, we should go over to the contractors area and they would have more suggestions as to instillation. We stood at the counter waiting for some help. There was one person on the phone, another was right there at the counter packing a box, and another standing at the counter looking at paperwork. And we stood there without one indication from any of them of acknowledgement. They simply ignored us. After approximately five minutes of standing within just feet from them, we left. I will never go into that facility again. They are rude and don't care.
If you are looking for help with tile, this is a great place to go. Very knowledgeable people. Be aware that if it is not in stock, you will have to order the materials. Their back stockroom also has sales price items, but they are in limited supply.
Always helpful. Had to return some waterproofing, forgot my receipt and they went out of their way to help me