Reviews of Atlantic Refrigeration & Air Conditioning, Inc. (Contractor)

17553 Nassau Commons Blvd, Lewes, DE 19958, United States

Average Rating:

DESCRIPTION

We've got the feddbacks of people like you who used the products of Atlantic Refrigeration & Air Conditioning, Inc. (Contractor) in the state of Delaware.

At the present the firm has a rating of 4.6 out of 5 and that rating has been based on 92 reviews.

You may have noticed that it has an average rating is nearly the highest, and it is founded on a very high number of scores, so we may conclude that the score is quite reliable. If people have bothered to give their score when they are happy with the business, is that it works.

You know that we do not usually bother to give scores when they are correct and we usually do it only if we've had a problem or issue...

This Contractor is classified in the category of HVAC contractor.

Where is Atlantic Refrigeration & Air Conditioning, Inc.?

REVIEWS OF Atlantic Refrigeration & Air Conditioning, Inc. IN Delaware

Paul Karp

Fantastic install and service Very fast service Very competitive prices

CLAUDIA Williams

Also a great community sponsor ❤

Ronald Rosin

Arrived within window. Good service.

Al DeFazio

My technician Duane was excellent and very professional. He did a great job

Bonnie Hayden

I had been using the same company for years for my rental properties heat and air problems when I had to replace two units at the same time. I decided to get a second opinion on price so I made some calls. Atlantic Refrigeration gave me the better price and had the units installed in a timely fashion. Everyone was very friendly and professional. I have recommended them to friends.

andrew campbell

David Storm

Very Satisfied with Atlantic Refrigeration service. We had an issue with our air conditioner not cooling on hot days. It would start out OK in the morning at 72 and later in the day reach 78 - 79 degrees without changing the thermostat. The fan would continue to blow air but compressor would not turn on to make the air cold enough to cool off the house. We had another company diagnose the problem incorrectly. Many thanks to Tim from Atlantic who was able to troubleshoot and eventually find and correct the problem.

David Fulcher

The technician Andrew came out on New Year's Day when no other company could make it. Within an hour he fixed the issue and restored the heat. We highly recommend Atlantic Refrigeration.

Wayne King

Appointment was completed on time and representative was extremely knowledgeable and professional. Problem was diagnosed and solution created in a timely fashion. Rates were subject to weekend and overtime charges.

DC ALL DAY .

Atlantic Refrigeration gave me a fair estimate to replace my Hvac system. The installers were professional and I am satisfied with the product and their service.

Andrew McConnell

Let me start by saying if zero stars was an option I'd be selecting that. Atlantic Refrigeration and their technicians dragged me along for over 5 weeks with wrong and misleading information. I initially contacted Atlantic because my AC unit was not working. They first sent out a tech that cleaned my unit inside and then once he looked at the outdoor portion determined it was beyond his knowledge base and needed assistance in diagnosing. Not until a week later was another tech able to get out, run tests and determine I needed a new valve on the outdoor unit. Instead of leaving the old valve there , he took the valve and exposed copper pipes! (I only found this out many weeks later after I had to get another HVAC company to clean up the mess Atlantic left) I was then told by Atlantic the new valve would be delivered in less than a week (lies). Over two weeks later the valve finally came in and they were able to come out to install. Only this time, they ordered the wrong valve. I was then guaranteed the new correct valve was being overnighted and they would be out in two days (more lies). Over a week later they got the valve in and came out to install only to tell me for the second time it was the wrong valve. At this point I had been lied to, mislead and had no choice but to contact another HVAC company to come out and fix this. This is when I was informed (by new company) the old "broken" valve had been removed leaving copper pipes exposed for several weeks which is catastrophic for HVAC units. And as if this couldn't get any worse, the new knowledgeable HVAC tech informed me that Atlantic Refrigeration had mis-diagnosed the problem with my unit from the very start!! The problem originated in my evaporator coils inside my unit indoors, not outdoors. Overall my experience with Atlantic Refrigeration was one of the worst ever and I DO NOT recommend them to anyone wanting to get their HVAC job done right.

J. Scott

Very knowledgeable and pleasant service provided by Jorge.

Joe West

HVAC office.

113 pelicano

Work is not professional at all . Had to have other techs come in to fix the work that was done by Atlantic. Tray or Brian top dogs were very well in blaming the builder or anyone else just not to spend extra $100 to fix the problem that was a mistake on their part . This is after me spending 20,000 on the system (mini split units). Do not Trust this company.

Rodney Snyder

Melissa Cook

Great service

Bob Cavallo

excellent service

Neil Parry

Professional, on time, and courteous. First rate service! Best in the state!

Tiffany Cummings-Damiani

Kristin Miller

We have used Atlantic Refrigeration to replace our HVAC in our 1st home and now our 2nd. We were a little nervous with the 2nd home because of the investment level, but took advantage of the 0% financing and know we are going to be in the home for a long time so it would be worth it in the end. Connor and his team were nothing but professional and walked us through all our questions and helped with anything we needed after the new system was installed. Our propane bill was less than 10% of what it was last year at this time! We know it's paying off already. Thank you Atlantic Refrigeration and Air Conditioning. In addition, this Summer was the 1st Summer spent with the new system. Our house was so much cooler and our electric bills were so much smaller!

Arthur Schmidt

The installer of my new flooring cut the boards inside the house with the HVAC system running so the sawdust was drawn into the entire unit. The purpose of the service call was to remove the dust that had collected inside the blower and clean the entire unit. Duane, the service technician, did a great job and thoroughly cleaned the system so it now operates at optimum performance. Duane was very pleasant to deal with and left everything neat and tidy. Thank you Atlantic Refrigeration for taking such good care of me.

Albert Bussone

Appeared to be very competent, polite and professional. Communicated as to the work she preformed. Appeared to be well trained.

Jesse Sheppard

Our heating system failed the last week of December and within 3 days Atlantic Refrigeration & Air Conditioning installed a complete new system. The actually came on January 2nd when everyone else was taking the day as a holiday. The crew did an excellent job and cleanup was immaculate. Highly recommend them for your Heating & Air Conditioning.

Stuart Bruce

They installed a HVAC system. Don Bunting and the entire Atlantic team got job done on time promised and at the price quoted. Extremely professional and competent throughout tag entire process. Thanks for a job well done.

Patricia Cury

Denis Alferyev

We have been working with Atlantic Refrigeration for many years. They are always right on top of our needs, and are super professional. We highly recommend Atlantic Refrigeration

Jeff Smack

Atlantic is always accommodating. Very fair pricing and knowledgeable as well. Don't hesitate to give them a call.

Mike Mock

I build houses and own rental properties. I switched to Atlantic Refrigeration for my heat pump maintenance service agreements. I saved $700 per year. Atlantic agreed to service the units in October (before heating season) and in April (before cooling season) like I asked, to make necessary adjustments before each season. My previous company was unwilling to adapt their schedule (February,August). I am very pleased with the service I receive from Atlantic Refrigeration.

Gail Henschke

Mia did an excellent job on our Mitsubishi units! She was on time and very professional. Thank you.

sean terranova

Customer service is top notch, I was contacted by the owner after a schedule mix-up. The HVAC tech was very knowledgeable and professional, I will recommend and use Atlantic for all my Sussex needs. Thank you

Jen Mason

Fair prices; superior service.

Erin Stasi

My AC's fan broke, and Atlantic Refrigeration / Jorge and Emily were prompt with coordinating & fixing the issue. Jorge also followed up to make sure the system was working after he made the repair. Truly appreciate the attention & care they put into the service call. Thanks!

Chris Cimo

Recently got our system checked for routine maintenance and was told everything was fine and in working order. Charged 120 3 months later noticed dirt and mold around some vents. Called stanley steemer to clean them and was shown many pictures of duct work not in tact and serveral other issues that were ignored by atlantic. Stanley steemer took us around and showed us everything that was wrong with our hvac. I will never use atlantic again, especially for routine checkups since its just a money grab for them. As a note at the restaurant i work in atlantic jerry rigged one of our fridges which sobieski had to come and fix....atlantic rerouted a drain line inside of a fridge that caused a major ice blockage during defrost mode. Never calling them again

Kathy Engel

Duane Leib came late at night, was prompt, respectful and got our system fixed. Thank you.

Allan Freedman

Too many mistakes and missed appointments. We had our home in Sussex county DE completely renovated in 2015. We selected Atlantic to replace and update our HVAC system because they seemed like a reliable and professional firm. Our experience has shown us the opposite. In 2015 Atlantic replaced an oil heating system with a split heat pump system - one unit in the basement serving the first floor and a second system in the attic serving the second floor. Install seemed to go well. That fall when it started to get very cold the heat on the first floor didn't seem to work. Atlantic sent out a tech who said they needed to hook up the gas line. However we've never had gas in this house! How do you put in a gas/heat pump hybrid unit in a house without gas?!? So our cheapest solution was to put in a LPG tank outside (lovely visual from the porch) and run a line into the house ($400 out of my pocket). Now we have Atlantic as our service company since they did the install. We schedule a routine service six weeks ago. And twenty minutes past the hour they were supposed to arrive we get a call saying they would have to reschedule because our guy was stuck on a job! We picked Atlantic because we were under the impression they were bigger than one guy getting stuck on a job. Disappointing. Again. (We had Sherman for more than 40 years and had none of the mickey mouse experience).

Barry Handloff

Darica Ward

We just had the most professional and prompt service call from Chad one of your technicians. Our system was fixed quickly. We are now signing up for annual service contract because of Chad!

Anthony Danna

This was the most excellent service that I have ever experienced in my whole life. The reality of repairs for efficiency of service solely belongs to Atlantic Refrigeration because Mr. Chad Weaver is the very best. Everyone should use Atlantic.

Karen Adornetto

Joseph Hawks

Colleen Madsen

Great experience from the first phone call! The technician, Michael John, did an excellent job of arriving on time and explaining what the problem was and how much it would cost. I will definitely request him next time. I highly recommend using this company.

Michael Cohalan

Thank you Atlantic R&AC for helping us on such short notice (same day) and only one day before the holiday. we were expecting a house full of guests over the holiday and our thermostatic HVAC control was disabled. Duane came to our rescue (as promised by Mike) and saved the holiday for us and our guests. We are all very appreciative of the great service given.

dianne jacobini

Al Bruno

Way overpriced bordering on usury. Parts are 6X times the internet cost as an example. As well, work done in the past has been found to be slipshod and and not to code. But try to get a supervisor to return a call after you paid and that should tell all... 3 calls to them .. no supervisor return call. Horrible...

George Parish

George Parish was happy that Atlantic Refrigeration and Air Conditioning has hired Michael John. He was willingly to take the time to discuss the issues with us. Michael John explained everything in terms we could easily understand. He was professional, cordial, checked and cleaned all the necessary components and replaced the filter. George Parish was extraordinarily pleased with the services rendered by Michael John.

Kevin Burke

Technician showed up right on time. She was very professional and personable and performed all of the required maintenance checks. I was provided with a printed report of the inspection and maintenance results. Completely satisfied with this service.

Betty Rice

Office staff and technicians were courteous and very helpful. The work was done very professionally and in a timely manner.

Jarrod Britt

Very Professional Company!

Lou Hyman

arrived right on time called ahead very polite and very professional Very happy with the technician

Allison Vavala

George Garvey

Orndorf IT

Very courteous and professional!

John Smeallie

We continue to have outstanding experience with Atlantic Refrigeration. AC unit needed work, and they scheduled it for Saturday. Sure enough, the technician got here, even though it was after 8:00 p.m. He worked on it till 10:30, making sure everything was fixed. Duane is an excellent technician; he has been here before, and we have found his work to be highly professional. He is organized and neat, plus he explains what he's doing. We recommend Atlantic Refrigeration highly!

Don Perrin

We had lost our air conditioning and the house temperature was over 80 degrees inside. I called up Atlantic Refrigeration on the referral of my geothermal installer. My wife and I were hosting a dinner and we were also babysitting our niece's boys. Duane, the technician , gave me a courtesy call that he was on his way. Duane was professional and performed a diagnostic on the system. He and fixed our problem straight away, but alsochecked and rechecked the working temperature of our HVAC system, to make sure that the system was working properly . Thank you for the great service!

Stone Catss

I asked a general question about my water heater. This may lead to a service call or even a new unit. The sect. did NOT forward me to a service tech. The sect said they ONLY service tankless units that they install. Atlantic thanks Shelly for the loss of a new tankless system for 5k

Wayne Leathem

Atlantic Refrigeration just hooked installed my new Geo-Thermal ground water pump and dump system running great for half the cost of ordinary heat pump. They took care of getting the wells installed which made this so easy on me not having to coordinate all of it. Great Job! I will not hesitate to recommend them to my Real Estate clients including the builder I used.

Martha Townsend

Great service.. Guys were polite, & clean...good job!!

Jacqueline Herbst

Danny Jenkins

Marc Toplin

On-time, clean, no fuss, no muss, very polite. Explained everything. Very satisfied.

Chris Wilmot

Great service and customer satisfaction. Mia was very knowledgeable and performed her services flawlessly.

Eileen McFadden

Best, fastest, friendliest service ever. Highly recommend! Top quality.

Mayra Focht

Mark Ralston

I phoned the 24 hr service line at 7:19pm, leaving full contact info and was told I would receive a call from a technician, regarding a residential a/c unit capacitor that needed replaced. At 7:55pm, still no callback, so I phoned again. I was told the technician confirmed receipt of the message, but she would contact him again.... At 11:35pm, still no callback. I visited the company website and began a live chat, explaining the earlier attempts for service. "Kate" stated they may have a "technical issue" as the reason for not contacting me, after I was told earlier the technician had received my information! When I asked, "Kate" abruptly ended the live chat. TERRIBLE customer service and NON EXISTENT 24 HR service. Not even the courtesy to notify me they couldn't or wouldn't respond to the service call! Very Disappointing!

Debra Dawson

Duane Leib, the service tech, arrived on time, was very professional and helpful. I'm very happy with Atlantic Refrigeration and plan typo continue my maintenance contact.

Frank Green

Brian Barrows

Well, they are not only great for my clients with fast and reliable service, they also do a fantastic job on our personal residence. Honest, fair ,quick and reliable thanks Atlantic Refridgeration.

Suzanne Reamer

We were referred to Atlantic Refrigeration after encountering problems with previously used HVAC Company and very happy to have found this great company!! Previous company was not helpful about completing warranty work - spoke with Mike, explained situation & he called me back & had let me know part was ordered & got on schedule for repair. Tech arrived on time & finished quickly and cleanly.

Lisa Wynn

Atlantic Refrigetation came out to my house to work on my heat pump. The tech was knowlegable and patient. He explained what he was doing to me. I will call them again if needed. The best HVAC Company in Bethany Beach.

Dawn Hastings

Tammy and Jason Long did awesome job.

Frances McKenna

Sue Krick

From our very first experience with Dave Jones, CEO of Atlantic Refrigeration and Air Conditioning, Inc, in the 1980's, we would never considering entrusting our HVAC needs to any other company. Our first experience was on the 4th of July one very steamy summer! Mr. Jones personally installed and connected the air conditioning in our very old beach house! We have since sold that vacation home, and have owned three different homes in Rehoboth Beach ... all three HVAC systems have been designed, installed and serviced by the technicians at Atlantic Refrigeration and Air Conditioning. We converted one of our former homes to geothermal and saved thousands of dollars per year on operating, and Atlantic designed our latest new home with an equally amazing geothermal system. Mr. Jones followed in his father's footsteps in this industry and operates it with Integrity, Honesty, Guarantees and trusted longevity in the community. His office staff and technical crews are second to none and many have been on board since the company's inception. I promise you can't go wrong with Atlantic Refrigeration!

Alvin Grant

Customer 0023139 Atlantic Refrigeration & Air Conditioning provided outstanding service within 2 hours. It was a hot 92 degree day and our primary hvac system stopped working. The professional technician arrived, dawned blue booties and diagnosed the problem immediately. Dan was extremely knowledgeable and explained each step in detail. We were completely satisfied and treated fair. Dan Reville's service earned the company a new contract and a customer for life. I give Atlantic Refrigeratoration and their staff 10 golden stars. Alvin Grant of Harbeson Delaware.

Lisa Rector

Dan Reville was very knowledgeable, personable and thorough while servicing our units. Thank you Dan!

vickie shaw

I called the company beginning of October to do a service call on a rental property in Bethany Beach, DE. Gave them my number and the tenants number. Specifically told them to call me back with any repairs necessary. Never heard back from them, until I got a bill in the mail 12/4/15, almost 2 months after my initial contact. I Called to dispute the bill since I didn't even know they had gone out. They told me they did everything correct in dealing with my tenant, not me!!!!! My tenant was not the one paying the bill. DO NOT USE if you are dealing out of state, very poor customer service

Denise Thomsen Kates

We contacted Atlantic Refrigeration for a bid to replace our heat pump. They gave a great price and even better service! Would highly recommend.

Denise Lee

Duane L. was polite, professional, and did a great job checking over my AC. He communicated with me throughout his system checkup and let me know when everything was completed. Thank you for great customer service!

James Ohrt

Lacey Brown

Was a customer of theirs in the past. Called them after hours. Waited an hour for a call back. Called them back again and when the tech called back he wanted me to fix my ac myself and give me directions over the phone. Poor experience

raf riv

We’re so happy with the service that we received from Jorge!! He was polite, knowledgeable and explained things clearly. Excellent service from him and we wish all service providers are like him.

Vic Guempel

Mia did the summer inspection, no problems. Let me know all was in order and working well...Thanks Mia

Pat Drucker

Very polite and professional

Jeannie Dunn

Mia was VERY pleasant and seemed to do a very through job of checking out our system. She arrived in the time we were told and we could not be happier with the company or the service provided. THANKS for being there for your customers !!!

Lucille Ormsby

Absolutely 5 stars plus !!! The technician who came out on our emergency heater call, arrived promptly and was not only SO NICE, he explained the probkem thoroughly to us, he inspected the heater expeditiously...he walked,and taught us so much, l can't say enough about Josh ...l forgot to call the company today but l will tomorrow...

kcuhc refahcs

Very professional, start to finish. Prompt, arrived on site punctually . Job was completed quickly and looks and works great! Thanks Dylan .

Travis Ringe

Dave Jones is an absolute professional. He runs his business with integrity and is always willing to help and looking for ways to give back to the community.

Peter Vislusky

On time and very pleasant even though it was very hot and she had to work in the crawl space!

Jill Abbott

We recently bought a 30+ yr old second home to use seasonally. Atlantic Refrigeration has helped us navigate heating options and maintain our central air conditioning system. All the staff have been easy to talk to and very helpful especially Earleen, Nate and Mike. There is enough to worry about with a second home, Atlantic Refrigeration gives me peace of mind.

Janet Brady

ernesto quiles

Very knowledgeable hvac company will definitely recommend my family and friends to use there service.

cmtatman

Jennifer Sigler

Great Service! Thank you

Business Hours of Atlantic Refrigeration & Air Conditioning, Inc. in Delaware

SUNDAY
OPEN 24 HOURS
MONDAY
OPEN 24 HOURS
TUESDAY
OPEN 24 HOURS
WEDNESDAY
OPEN 24 HOURS
THURSDAY
OPEN 24 HOURS
FRIDAY
OPEN 24 HOURS
SATURDAY
OPEN 24 HOURS

PHONE & WEBPAGE

Atlantic Refrigeration & Air Conditioning, Inc. en Delaware
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