Reviews of SERVPRO of Bristol (Contractor)

Juan Rivera

I had a pipe burst in my home at the end of January of this year. SERVPRO came and took care of the water damage to the floors and I had another company fix the drywall issues. SERVPRO taped the drain tubes from the machines to my hardwood floors and ruined the varnish on them. They attempted to fix the varnish the first time after multiple months of trying to get them to fix the floors because the project manager didn’t want to fix them. I had to reach out to the project manager Jessica numerous times because she consistently tried to ignore the damage even though I reported the damage immediately and even mentioned concern to the technicians when they were here taping it down. After a few months when they finally fixed them they weren’t done correctly and they had to send another company to fix the floors. The floors got fixed on Monday. Today is Thursday and they reached out via text requesting the second half of payment and I responded immediately asking them to send me an invoice to submit final payment . The owner Eric showed up at my door demanding payment asking for a check on the spot. Meanwhile my wife is home and we have a preemie newborn and he was screaming in the background. She was trying to nurse him and had to stop because he decided to show up unannounced. They were very unprofessional and I did pay the final amount after letting them know how unprofessional and disrespectful they were. I will never use this company and highly do NOT recommend them. It took 7 months for them to finish fixing the damage that was not only from the pipe bursting but also from their lack of common sense. The owner of the company also used another company that he has partial ownership in to initially fix the floors to limit the cost which still had to be redone.

Valerie Lamarre

I called to have someone come give me an estimate for cleaning the basement of a house. I was told they would take my number and call me when they were less busy. That was a month ago. I guess they don’t need or want my business. Not a good way to do business or get customers. Not sure they even should 1 star since the woman I spoke with on the phone was unpleasant.

Jessica Burch

Great customer service!

Marc Henderson

Servpro came out to our Dental Office in October on a Saturday and did an OUTSTANDING job. Cleaned our ducts and vents without leaving any residue anywhere. Great customer service and affordable price! Our air quaility is noticeably better and our patients and staff are happy. I highly recommend this company to all my friends and family and also co-workers."

Howard Robles

Employees were amazing! Accommodating, friendly, knowledgeable and courteous! Not to mention their attention to my family's safety and well being. Thanks guys!

carroll jam3s

Not very consistent or thorough . I expected more from this very well advertised Company. Not at all satisfied, maybe business is doing so well the idea of actually doing an excellent job and adhering to customers concerns are not integrated.. or needed. Did not clean up well! If I have to call you because there are wet molded ceiling materials that need to be removed .. not a good look.. my and my family’s safety was not first on their list.. Would not hire again...

Tracy Yopp

I would like to say,with Great Joy,"Eric of " Servpro of Farmington Valley " right from the beginning did a Wonderful Job in my Condo.They were Very Though in Every Aspect of what the Job entailed. Farmington Valley Servpro,also kept everything clean,No worries about cleaning up after I Tracy Yopp and David Bellomo, would "Recommend Farmington Valley Servpro" as 5 *, Company.

Rodney Voisine

Used SERVPRO of the Farmington Valley To clean several rugs in our home OUTSTANDING !!! 15 year old rugs look like brand new AAAAA++++*