Reviews of Fence Factory Inc (Contractor)

james orourke

GREAT PLACE THEY ARE VERY HELPFUL AND HAVE A LOT TO OFFER

Joshua Brown

Excellant product, service and installation. They also custom made an item for us for the bottom of the fence. Also when any caps fell off due to weather they happily replaced them. I would highly recommend.

EJW

I highly recommend Fence Factory. Contracted with them to fence in my front yard in June - beautiful job! Fence Factory installs only high quality fencing. They employ their own installers who were excellent. Outstanding customer service by the owners James and Phil. Also great office staff.

Andy Sikou

They have all kinds of fences available , the employees are very helpful and courteous , and installation was quick .

Chelsey Docimo

Fence Factory provided professional and responsive customer service, offered more reasonable prices than local competitors, and executed a beautiful installation. Phil & James were extremely knowledgeable – they conveyed thorough explanations regarding fence materials, maintenance, costs, and installation and they effectively communicated any considerations for potential obstacles. They worked efficiently to get the job completed in a timely fashion and I would recommend them to anyone.

Sean Jacobs

We had an encompassing fence installed by the Fence Factory about 5 years ago at this point. Our goal was to create a safe environment for our now 4 and 6-year-old girls. The Fence Factory did an unbelievable job dealing with issues of hitting rock and roots as they cemented in every single fence post making our property and home a safe haven and increasing the value simultaneously. They went above and beyond recommending what fence with reinforced aluminum cross members for the 6-foot sections in our back yard bordering our neighbors to prevent cracking from wonderful items like soccer balls and such. The price difference for the recommended reinforced members was negligible for a significantly better product than you can obtain from ALL competitors. Last winter, there was a particularly heavy snow where the snow plow trucks in Norwalk were speeding at over 50 MPH to clear the streets. They blew so much ice and water with their passing that 18 feet down our driveway, they shattered one of the top beams of what I still consider our new fence. I was infuriated and the City of Norwalk refused to take any responsibility for the damage and dangerous activities of their drivers. For the past 8 months we have taped and tried to fix the damage but nothing worked, so I reached out to the Fence Factory finally to see how much getting a piece to replace on my own would cost versus having them do it for us. The owner, Jamie, jumped on the phone when he heard their receptionist fielding my call. This is where the magic began. He told me that he had received several requests for service based upon families visiting our house for various birthday parties for our kids and having seen the beautiful, safe, and secure environment the Fence Factory installation had provided for our children had, as a result, requested installations at their homes as well. Because of this business Jamie and the Fence Factory had procured through people seeing their work at our property, he offered to come to our house and replace the damaged piece for free. He came and went without us even seeing him and our fence is as good as new and we are not a penny poorer for the effort. If you don’t use the Fence Factory with Jaime and his crew to do your fence installation, you are making a terrible decision. In a time of poor customer service and workmanship, the Fence Factory rises above all others. I obviously highly recommend them for your fencing needs!!! Sean P. Jacobs Norwalk, CT

Mark F

I called Fence Factory to come out and give me an estimate for new aluminum fencing. I was very surprised that the lady on the phone wanted me to take pictures of my property and the existing fence and email them to her first. She said they would review this and then get back to me before setting up an appointment. I told her this seems like a lot of work to do as the property is quite large (and she knew it was in Greenwich CT), just to have someone come out and discuss options with me. She really didn't seem to care and obviously wasn't interested in my business.

Trey Lee

Trying to find a good fence contractor was a tough process. I am glad I found Fence Factory. Their materials are top-quality and their work is world-class. Also, the owners Phil and James are dedicated to customer service and bring personal attention to their projects.

Greg Willis

Great experience - for over 20+ years using Fence Factory

mark funt

We have used Fence Factory on 4 major jobs over the last 15 years. Their work is impeccable and they stand behind their products. They’ve innovated for us on some particularly unusual terrain, coping with stream beds, slopes and granite outcroppings. They are responsive to issues including getting quotes to us and in the case of damage to the fence (by others) making the repairs effectively and quickly.

Doug Fraser

After shopping around on price and quality I ended up going with The Fence Factory. I appreciate the fact that I was dealing locally with the owners rather than out of town sub-contractors used by the big box stores. I called for a free estimate and Phil (co-owner) was able to come out within 2 business days. After measuring the property and showing me samples I ended up going with fencing that was in stock and on sale. The price was comparable to the big box outlets and I feel that the ActiveYard products are of better quality. Installation was delayed by one day but I was made aware of the change days in advance. James (other co-owner), Phil and their crew showed up on schedule and on time and confirmed all choices and what was to be done prior to starting work. The crew was left to work on their own for the remainder of the day. I made a decorative change mid project and Phil and James were very accommodating. On day 2, 2 crews showed up to get the job finished. I couldn’t have been happier with the results.

Mary Clare Florentin

We hired Fence Factory to complete the fencing in our backyard. They also installed gates on the side of the house. We have two small children and I love the peace mind I have knowing that our children can play freely in the yard. I met and worked with both Phil and James who are brothers and they could not have been nicer. In addition to the fence and gates, they also built and installed an outdoor shower in our backyard which has been an amazing addition. Overall, we have been very pleased with the work they have done. The quality, price and service are all worth five stars!

Kelly Bujdud

Great prices.

Bumps Walsh

Good vendor.

Adam Singer

Friendly and knowledgeable