Reviews of American Vision Windows (Contractor)

C W

We had three windows replaced by Jorge C. and his crew. Their work was meticulous, and all debris was cleared away.

Jim W

Absolutely great experience. Had 4 windows replaced that had failed. Gave us a good price on Simonton windows and the installation was done quickly. The installers were very professional and left everything cleaner than when they arrived. Do you do floors?

Ramiro Bahamon

Very professional team, reasonable cost, fast, honest, great windows and sliding door. I recommend doing business with this company.

Leester SKL

Here's an e-mail from AVW denying a warranty claim relating to a very a large window that they banged the hell out of to remove and replace, resulting in the formation of crack(s) in the adjacent stucco (see picture and judge for yourself). Note that I have no other cracks in my stucco--only at the location where AVW hammered the hell out of my window frame to remove the original window. I chose AVW above other less expensive contractors because I erroneously believed that they had a strong warranty and very solid customer service post-installation. I guess I believed their ads too much. From: jason@americanvisionwind… I am sorry I didn't see your previous email, they for whatever reason ended up in my spam. I went back in and looked through the pictures we had from out measure with the angles it was difficult to see so I am not sure what I was looking at from back then. But I did look at the pictures you sent on the and reviewed our email string. With this stucco crack in your email you stated that there was an inspection done one month after the inspection and no cracks were noted on the stucco [a copy of the report was attached]. In review of the type of installation that was done being a retrofit the likely hood that our install was the cause of this cracking is small, we did complete a service for you last year to address it as a courtesy. Due to the nature of our seismic environment it would be difficult for us to say that isn't the cause of the cracking. Even in the pictures you attached if you look closely you can see a crack developing to the left of the crack we repaired for you last year. I hadn't noticed that crack last year but in revisiting the pictures now I see that present there. Based on the crack reappearing and looking at the pictures of the conditions showing other cracks in the same area leads me to the conclusion that the crack is not related to our installation and would not be covered by the warranty. My suggestion would be that if the crack continues to reappear that a larger more robust patch be completed in that area but at this time there wouldn't be anything we could do to address the crack at this time. American vision windows stands behind its warranty which covers you for defects in workmanship, this instance would not fall into the category of poor work quality or failure of installation. While We did provide a courtesy service last year we wouldn't be able to do that a second time due to the nature of the reporting issue. Please let me know if you have any other questions as it relates to this claim. Have a great evening.

Hal Church

Our project David Nguyen spent four hours at our house taking measurements and showing us how the project would proceed. He walked us through the financing process. He was available for questions whenever I had them. The crews showed up on time in six trucks and knocked out 25 windows in one day. They were pleasant and professional. Their lead tech Mark kept everything on track and gave us a walk through of how our windows worked and made sure they were locked before he left. Our windows look great and have a lifetime warranty for workmanship, installation, and breakage. Awesome job.

Judith Park

Everyone we dealt with was so very nice and helpful. They were always prompt and the window arrived on schedule. The crew that did the installation were very professional and did a wonderful. job. They also left the area very clean. Thanks to all. We really like our new window!

David Maita

Great work!! Could not be happier with my Anlin windows. Luis H., Jorgel Marlol and Delfind R. did an incredible job installing, cleaning and fine tuning the installation of my windows!! A++!!

Nel Cramer

Great job of selling you windows but they don't spend much time on details Volume window installer so don't expect any personal attention No follow up by AVW Santa Clara

Maria Pitsiouni

AVW did an AMAZING job replacing all of our 36 y/o windows and patio doors. We decided to go with their Anlin products and we could not be happier about it! The quality of products is EXCELLENT and the installation process was super efficient. Everything about our interaction with AVW was professional, on time and great value for money!!! If we ever move and need windows and patio doors we are going straight to AVW, hands down :-)

Victoria C

Had all my windows replaced , what a difference it makes . The house is more quiet , more energy efficient and much warmer ! People at American Vision Windows form the salesperson Dean Ito to Malinda Garcia and the installation team did a fantastic job . Will recommend this company to anybody .

Cheryl Hunter

Great windows and service. Would highly recommend.

Michael Borse

From first encounter with sales person (Dean I) all the way through installation, this organization is top notch. Very happy that we selected AVW... our home looks great. Install was done in a day... all the crew (headed by Luis H) were very respectful of our home. Great company.

Phil Balmanno

We just had our windows and sliding door installed the other day and couldn’t be happier with the entire process. The sales man Dean came out and thoroughly explained the composition of windows and how they work. I never thought I could learn so much about windows. He gave us a friends and family discount as 2 family members just had their windows replaced in LA. Even before the discount the quoted price was better than the other quotes we received. AVW also pulled our permits for us as we live in an HOA complex. Fast forward 6weeks and we get a call that our windows are ready. 1week later they are being installed by Luis and Tommy. Luis and Tommy did a fantastic job. They were thorough and installed our 3 windows and 1 sliding door in just 1 day. To top it off they were incredibly friendly and a pleasure to work with. Thank you AVW!

zhen Vang

We have 3 windows and 1 door replaced by American Vision Windows in May of 2016, one of the windows has been leaking and damaged the wall. So I called the sales person Juan. He responded promptly and worked with their service department to inspect the window leaking. They provide Full Lifetime Warranty for residential home owners. Hope they will stand by their warranty.

Melvin Louie

American Vision Windows provided us with a quality product and excellent customer service. David was very knowledgeable and helpful, Mark and his crew were fast and efficient, and Jorge was a master wood craftsman. The views through our new Anlin windows are so gorgeous, we don't want to put our window coverings back up!

Isa Frausto-Salazar

Very pleased with my service today . Mark , Who was in charge of today’s installation was on it from the moment he arrived . They were spot on , on the time I was told they would arrive . Mark came in wasting no time to confirm where everybody had to be and what windows needed to be where to get started within 15 minutes of arriving to my home !!! Mark was on top of everything and was amazed on how quick he led his team to finish the work . Even coming across a issue with termite damage Mark was on the phone with the project manager , Mario to discuss the issue and Mario arrived within five minutes !!! , so he can give a bid so without delay they handled it and I didn’t have to wait another day . Mark and his team , Chris , Tommy , Jaime,N , Jaime,A and Fredrico worked very hard and efficiently . I’m so impressed with each one of their knowledge . Each one of them was so respectful not only to my home but to me . Jaime A. was so cute he was so concerned that the dog door I ordered was appropriate enough for my dog to have enough space to come in and out , he said it if wasn’t , he would be more than happy to order me a new door so that way my fur baby would have enough room . Hands down a company I highly recommend. And if you’re lucky enough to have my team that came today you Will be able to first hand experience the service I received today . Isabel

William Swenson

On July 30th Christian Gutierrez and Tommy Salazar from American Vision Windows came to our home to perform the measurement phase of having our windows replaced. I am happy to say that they were very professional, thorough, personable and answered all our questions. A positive experience....Thank you.

Joana French

The service I received from Jim at American Visions Windows, Santa Clara, was so far above the norm as to be off the scale of fantastic. When my Uniframe window popped out of its tracks, Jim responded to my cry for help in multiple ways. First, he tried to walk me through re-seating the window over the phone, and when all else failed, he came to my house after hours to help me reseat it. Watching him, I realized I could never have done it alone. He had no responsibility to me and my problem as the windows had been installed by a completely different company. He helped me because he truly cared and recognized that I would have a substantial wait getting assistance as the company that installed my windows was out of business. I do not have words to express my gratitude and awe at his kind of customer service. Jim, you are one of a kind and should be cloned into every business. Thank you so much

julie o

This is probably the 2nd review I've written in my whole life. I had 13 Anlin replacement windows installed yesterday. There was a crew of 4 guys- Marcos, Jose' L, Ismael & Max. They got here on time even though I live about 2 hours from Santa Clara & immediately set out to work. Each seemed to have his own job(s) & once the first (old) window was out, they all just fell into line. One guy took the window out, then moved on to the next one while the next guy prepped the opening (then moved on to the next one), the next installed the new one (then moved on to the next) & the last came behind & did the detailing and cleaning. They were incredibly organized & efficient. All of the windows were in, detailed & thoroughly cleaned in about 6 hours. They were (quietly) friendly with myself and each other- not too much, not too little. There was a very limited amount of banter between them, but none of the boisterous chatter that sometimes comes with a group. I could not be any more impressed than I was about their cleanliness throughout the entire house. My floors may have been cleaner after they left than they were before they arrived. I question whether I got the same screens I was shown when I ordered the windows, however. I remember loving the white metal full-width rail that is used to remove the screens, even commenting that they sure beat those stupid, cheap, black rubber tabs that other screens have. The screens I got have black metal tabs, not a white full-width rail that I was expecting. That's a question I'll have to ask. All in all, this was an excellent experience for me. The windows are gorgeous, the installation crew was fantastic & YES, I would recommend them to anybody who is doing windows.

James Schlernitzauer

Good company

anna demarest

In our days and ages, it is very difficult to find good,honest people.. I can say American Vision Windows is not in this category.. Not only they did an excellent job replacing my windows over one year ago, but when I had some questions about the locks, they came the next day (and I live in Petaluma..) to answer my questions. That is service !!! I HIGHLY recommend them. I also add to my testimony that they were less expensive that others windows companies. A EXCELLENT JOB !!

Jan Robles

We just had our Anlin Del Mar windows installed. We could not be happier. From the very first at the showroom to communicate during the manufacturing of the window to the excellent installation Team. All our questions and concerns were answered. Many thanks to the installation team, Julio, Jaime, Santiago, Mark, Max and Ruben. Ten windows were installed in fours hours including clean-up. Job well done! We look forward to working with you next year for the remaining window we need retrofitted.

Luis Nunez

My work place

nojin bae

They look excellent except Yelp sign in their ad. If they are tightly bount to the dirty-playing Yelp like it, they should be also dirty.

Delio Monteiro

A total bad experience, won't buy any more windows from this comany!

Brent Cowan

From start to finish, American Vision Windows delivered in providing a new Anlin patio screen door to match my previous one and my existing Anlin windows. A couple of their competitors told me a patio door was too small of a job - not American Vision Windows. This particular job also required a retrofit with some additional carpentry to ensure a proper fit, repair termite damage under the door, and provide an non-standard sized coil wrap sill to keep out water. From Nathan who provided the initial estimate to Scott (the measure technician) to Jorge and team who performed the installation with the additional work - everyone and everything was top notch. Also, it should be noted they don't use subcontractors, which definitely factored into my decision. Based on the attention to detail and the extra time Jorge and team put in today, they've definitely won me over as a customer for life. In addition, I received two separate calls from Jim today to ensure the installation progressed to my satisfaction. Put all of this together and I definitely look forward to using them again for additional window and door needs I foresee my home's future.

Patrick Malone

They gave us a quote that was substantially lower than a competitor, pulled the permits (for a reasonable fee) ordered the windows and installed them in the space of about 2 months. The installation was smooth and effortless. We had four windows and two patio doors replaced and they did it all in one day, about six hours. They showed up on time and communicated with us every step of the way, sending emails with video attachments explaining the process and the next step and what to expect. You're not going to go wrong with American Vision Windows. UPDATE: I had more work done on another house in September 2018. The new windows are even better, having been upgraded since my last review. I got the same great service and price. Julio and his team installed 7 windows in about three and a half hours. The only criticism I can offer is that opening the windows is loud; I assume that it's the ball bearings, but whatever it is it isn't silent, so be careful if you open windows around a light sleeper with the Del Mar series of windows. Get estimates from others, but you'll see that American Vision will beat them.

Donald Pon

American Vision Windows did an excellent job in replacing all twenty of my windows; patio door and front door of my house. The workers cleaned up every day and finished the whole job on time. I shopped around before calling American Vision Windows and could not be more happier with the Anlin Products. If there was an issue of any kind - Mr. Daniel Chavez - he was the doctor on the spot American Vision Windows - Thank you!! Great product, great service, great warranty and of course great price. I would do it again!

Susan Sagun

My husband and I are DELIGHTED with our windows and the service from American Vision Windows. From the day the salesperson arrived (on time) and clearly laid out all of our options, to the verification of when the work would be completed, to the actual installation and follow up. I cannot think of one thing they could have done to make us happier. My husband was home when the crew arrived and they completed the job in less than half the time they allowed themselves time for. We replaced 10 windows and were thrilled to have the free sliding glass door. The teamwork and attention to detail, not to mention how they protected all of our surfaces, counters and floors before starting to work - they simply did a stellar job. We ordered triple pane windows with UV treatments and our home is already so much quieter and cool so we are not using the HVAC nearly as much as we used to. We are super delighted with the windows and with American Vision Windows as a company.

Lia Rogers

Hi, I am so very disappointed in the service I have received. The salesman came out to my home and did a great job selling me the windows, which I do love. They came out to measure one more time, no complaints on that. Then I fell off the radar and did not know when my windows were coming or when they would be installed. I also purchased blinds, never communicated to me that this was a different person, or that it was a whole different install date. I had to call SEVERAL times before I got an answer and the answer was a CYA answer. The guy who came out to measure for the blinds knew NOTHING. Could not answer my questions. Someone called weeks after the "final" measure to say one of the blinds I had ordered was no longer available. WEEKS, so they had not even been ordered yet. They came out to measure before Thanksgiving and I am still waiting to have them installed. Same thing happened with my windows, they were not ordered per their promise and that is one of the delays. I will say this, the installers were great. And now, two weeks ago, I was told that a refund check was in the mail, as I changed the order (in NOVEMBER) and I had already paid. Still don't have my refund. Per the emails today, they are working on it. The refund is $945.00.. Not pocket change. I pray the blinds are what ordered. I have ZERO faith in this. Also, several pieces of my jewelry were stolen. I can't pin this on AVW, as I did a lot of work and there were other contractors in my home. I spent a TON of money on my windows and blinds and expected better customer service. I went with them, they were not the lowest bid I got, because of their reputation and the fact that they were a large company I almost immediately regretted my choice.

Marjorie Nissly

American Vision Windows is a wonderful company!! We had windows installed 8 years ago in our townhome and needed new screen mesh replaced on two of our windows because of damage done to them by a cat. They had our file and came out the same day I called, repaired with new screen mesh, and left in about 30 minutes. Unbelievable an the only company I recommend for replacement windows!!

A Google User

Wrong windows were delivered after a 7 week wait for 4 windows. No one will commit to a new delivery date. Unimpressed. After my windows were finally installed, I discovered two of them were switched--the left one should have been on the right and the right one on the left. Three more week wait to get that fixed. Nice windows but very poor service.

Thomas

AVW installed Milgard windows in my house several years ago. I recently needed to have two of the windows repaired. I contacted Milgard directly to schedule a service appointment. Milgard's customer service was absolutely terrible. I then contacted AVW and spoke with Lindsey Garcia. Lindsey is a superstar. She is very responsive and determined to reach resolution. She really cares about AVW customers. When I speak with Lindsey, she makes you feel that you are the only customer she is helping. I can't thank Lindsey enough for all the help she has provided me. Her level of service and commitment is very rare. Thank you, Lindsey!

Anna Malinowska

Beautiful windows and great service!

Carol Beasley

Excellent service from start to clean up. Friendly installers. Very happy with the service

Randy Brodbeck

We had a house full of windows replaced. Salesman was very professional and not too pushy like a couple other quotes we received. Installers did a excellant job on the windows, kept the house very clean and when they left all garbage was gone. I would be at the top my shortlist if I ever need windows again. I highly recomonnend you at least get a quote from American Vision Windows and if like me, you may be plesently surprised.

Charles Levine

Luis & Marco of Porfirio did a good job installing my windows. They showed up on time, worked hard and cleaned up after the job was completed.