Mary East and Wayne Presley of Bentonville PELLA… ROCK! In a word, ordering, scheduling, installation, service and product satisfaction are... EXCELLENT!
Two highly professional and informed representatives of a product which they are very proud. First day at the store… Mary provided a very informative show and tell of the available Pella products and finished up zeroed in on exactly what we were looking for… we were replacing every window in the home that wasn’t already a Pella… we needed 11 windows, triple pane, internal blinds, tinted and NO grill work. We already had a couple Pella deck sliders, gym windows and storm door for several years all in excellent shape.
Mary accompanied the installing contractor’s initial visit for measuring/fitting etc. and ensured we had left/right windows selected correctly in each position and all bases covered. The install went without incident by a very professional local contractor, Guy Winchester… no messes, polite, careful and considerate… and not leaving without our concurrence the job was complete, we were satisfied… and a window by window show and tell had been completed. Since I was doing the interior trim work… he also gave me a very helpful tutor session to help me by some of the troublesome moments trimming a not so square spec house.
If that wasn’t enough… a few days later… enter Wayne Presley, a very informative and knowledgeable Pella tech-expert and follow up satisfaction guaranteed person. We had a couple insignificant dings which Wayne immediately corrected without delay. These two young Pella professionals are indeed a credit to their organization… and whatever Pella is paying them… it’s NOT enough. Kudo’s to all.
As for the windows, the name speaks for itself… they are the talk of this Bella Vista neighborhood… I’m glad they are nailed in to prevent theft… LOL. The small picture window is a delight. The light tint and internal blinds are awesome, there is no more glare indoors. All of the open/close actuators and blinds operate as smooth as silk. In the daytime… looking in from the outside… all one sees is their own reflection; but, at night with the house lights on… better be using the blinds, as the windows are so huge and visual… they can look right in from the outside. Wouldn’t trade them for the world, greatest windows we’ve ever owned.