Reviews of Rain Proof Roofing (Contractor)

Amanda Waring

Updated: They have reached out to further discuss with him, I appreciate the customer service. My boyfriend had his roof done recently through this company. He chose this company over the other bids because the fact they bid hand stamping at a rate he was happy with. They had mentioned this wasn't necessary unless it was a certain temperature, however he said (multiple times in paper and in person) that he wanted the hand stamping done anyway. They did not complete this. He has requested it to be fixed and they still refuse. The only reason they won the bid was for the pricing of the hand-stamping, and they WILL NOT do it. I do not recommend this company, keep in mind "cheaper is not always better" before having them work on your roof. They blatantly ignore paying customer requests for no good reason.

Jennifer Kass

Called for an estimate a month ago and was told I'd get my estimate within a week. Called back 3 weeks later and was told the estimator would call me the next morning and let me know the estimate....no call. Called again today and was told the estimator "will be back tomorrow," same thing they told me last week and they would try and do it soon......REALLY a month and they haven't even looked yet. Terrible customer service!

Tim Ronan

Called these clowns twice for an estimate and was assured I would receive a quote within a day or two. It never happened. Horrible customer service, can only imagine what the quality of there work is. If you use them, good luck!

Brad Metcalf

They came out and removed the snow from my roof. They also removed the snow from the driveway and deck after the roof. I was extremely impressed with the quality of work and the promptness of the staff. I would highly recommend these guys for all your roofing needs

Barbara Eaton

WOW!! AWESOME service, phenomenal customer experience...thank you Adam and crew!!!

Chris Thorne

Not a very pleasant experience at all. The person answering the phone was very snarky. When I finally got a call back for someone to come out and provide a quote for the work I needed, that person was also very snarky. Late in the day, the day after someone came out to provide a quote, I called back to see about when I could expect the quote and possibly a time when I could get the work scheduled. I was met once again with the snarky receptionist who told me I would receive a call. The quote came via email and was surprisingly high. I waited patiently for a few days for a call... it never came. A friend of mine knowing the work I needed done was able to get R&M Roofing to come out within a day. They did the work I needed done in less than 2 hours and charged me half as much as the quote I got from Rain Proof. Three days after that, I finally received a call from Rain Proof to say that they had a guy in my area today and he will be by to make my repairs. I told him that I no longer needed the work to which he scoffed at me and again very snarkily said "thanks for the call". Not finding the need to engage, I simply said no problem, thanks and have a good day. What I should have told them was that just because you provide someone a quote does not mean you have secured the work and next time, maybe try to schedule a time for the customer rather than just say you will be there today after not having any contact for close to a weeks after the initial walk down for a quote. Also, people skills training would do this group some good.