Reviews of Inland Air Systems (Contractor)

Jennifer Manzella

I have been a customer of Inland Air for at least 10 years. That will now be coming to a screeching halt. We recently moved, so on my recent call, I had a new service tech. My system was cooling, but the thermostat was reading 78 when it was more like 68 in the room. I thought for sure it was a thermostat problem, but wanted confirmation. I was told the pressures were good, and the system was running, but I needed a new $4000 unit. After asking more questions, I convinced the tech to put in a new thermostat to see if it was the problem. Sure enough... it's working perfectly. I was charged $244.00 for the visit. Upon reviewing the invoice, I was charged $36.00 for a trip charge, $98.00 labor, and $110 for a thermostat. I looked up the thermostat online. You can buy it for $46.99 at Walmart. I called to ask why I was being charged such a high price for a $50 thermostat, and the answer was 1) "I don't get as good of prices as Walmart." 2) "Is Walmart going to come out and fix your air conditioner?" Walmart might not come out and fix it, but neither will you from now on.

Beth Fredrich

I love that they are family owned and operated! I also love that they have 24/7 emergency service! Also they service my home at some distance from Fairhope, AL (I don’t know if I should indicate my location because I would hate to loose their service because they get too popular)!

Jeff Schaus

The same day I called they showed up to quote my deceased heat pump. Not only did I get a quote, I got a technology education and a diagnosis on the fate of my old heat pump. Very informative, honest and thorough on the new system details. I checked every claim they made on the manufacturers website. I compared 5 quotes from local vendors (various brands) and chose Inland Air Systems (Fairhope, AL.) on equipment (Amana) features, price, service and warranty. From quote to install was 2 days!!! Installation was about 4 hours with 4 people (owner (yeah, OWNER), service manager and 2 techs) and it went smooth, polite and clean!! After only 2 weeks the Amana heat pump is flawless and 200% quieter than my old unit. I deal with contractors for a living doing multi million dollar industrial construction projects and these guys were just about as good as it gets to deal with. They did exactly what they said they would do for a very fair price and backed it all up with an extended warranty. A+ in my book!!

Southern Poolscapes

We highly recommend Inland Air Systems to both contractors and individuals. The high level of customer service and technical ability is seldom found in the same company.

Donan Klooz

Inland Air took great care of us. When our equipment had a problem due to the manufacturer's error, they did not even charge for labor, although that is not covered by the warranty. They want their customers to be happy, and I am very satisfied!

Mike Richardson

Be very careful when dealing with this company. They are at the center of a very underhanded inside deal involving a certain fiber company and phone company.

michele stearns

Best in the business. Family owned and operated. Quick response time.

Gambino's Italian Grill

Mike went above and beyond what I expected. The Company was prompt. They showed up immediately. He and his Team are ALWAYS a welcomed knowledge even when the solution doesn't necessarily even benefit them financially, they do everything the right way, the 1st time every time. I highly recommend them for ANY of your air conditioning, duct work, or climate control issues. Thanks and God Bless, Josh Gambino

Rebecca Nelson

Thanks to Michael Goram and everyone at Inland Air! Over the years they have serviced repaired or replaced several units in rental properties and recently replaced my AC at home & the service has always been great. I love my new heat pump. It's very quiet and efficient and best of all my power bill has gone down!

Chase Middleton

It’s the best air conditioning company I’ve ever seen And my grandfather and my mom work there and they are very good at it

Troy Eddington

Michael And is company along with his 2 daughters Amber and Ashley Are very nice Genuine people and do professional work. No one else to call if you are looking to have any Heating and air needs! Highly recommend this company

Shoe Station

Don't use them, period. Our contractor hired Inland to do the AC on our building extension. 10 months later when being serviced by another company it was pointed out to us that Inland never put FILTERS on the units. We contacted the building inspector, who came back out and found multiple MAJOR violations, including installing parts backwards, lack of any filters--in some cases places to even put filters. It took Inland two trips out to fix the errors. The reason it took two additional trips out is because they lied to us and the inspector stating that the fixes he required had been completed. They even refused to clean the coils which had gathered dust for 10 months due to lack of filters! Shameful. I sincerely hope that anyone who reads this will use anyone but Inland. They clearly also have the inspectors hoodwinked if they originally allowed such shoddy unprofessional work to pass the original inspection. The owner of this company should be ashamed. Update--just spoke to a neighbor of mine who told me about a company who did the exact same thing to them two years ago...she told me the name of the company, and...surprise...INLAND AIR!