Monday, 01/15/18 I will start here and update when I see how they handle my laptop. Other place kept for a week ... Etc... Nothing done that fixed the issue.
Update. 01/17/18. Jack was amazing. When we spoke, I could tell he knew his stuff. After my story of why I needed to to find an apartment out of the area I am in temporary for work, he said he would look at it and if he did not think he could not fix it, there was no cost. I walked out on Monda feeling at ease. One Tuesday, he kept his promise of starting it the next morning and kept his promise of leaving a message Tuesday. I was able to leave a message like most businesses allow a customer to do. I was able to take off early from work, so I could pick it up Wednesday. 1.5 days and it is running like new. His fix meant that he was able to leave it running all Tuesday night with no freezing.
I have the normal things to do when you set up a new or redone computer, like setting up Outlook for my email again, but all of my old data (downloaded emails, Word documents, etc) are there. I do have a loss of browser history, but that is normal and extremely minor.
The cost was $84.40, which is very reasonable. I would have paid over a $100.00 for this. This pricing is fair!
I think when we run into old-school, wonderful customer service, and wonderful abilities for what they advertise they are in business for, we need to shout it to everyone.
I AM SHOUTING!!!
I have already sent 2 people at the hotel, who have computer issues there.
I will soon bring back with me, a relative's computer to have looked at and will even drive some distance to use this place again. I wish I could give more stars.
Thank you Jack!