Reviews of Lynchburg Computer Systems Inc (Computer Repair)

KTM Pearsall

I truly hate writing poor reviews, I think there's usually a solid explanation for everything and my husband and I are pro small businesses, but our experience with LCS was awful. My husband had a short in his screen which would cause it to go black so we took it to LCS. They told us it wouldn't be a problem, my husband gave them permission to order the part and they said it would be fixed in a week. 2 1/2 weeks later we finally get his laptop back after calling for updates and trying to get it fixed. When we get it it looked awful! There is adhesive all along the tops and sides of the screen and the screen isn't even set properly back into the laptop. Also they reset his computer so he was missing all of his old files and pictures (which wasn't an issue prior) we ended up having to take it to Liberty's IT department and luckily someone there was able to get our files back. Also they removed Microsoft word, excel, etc which we had previously been subscribed to. Needless to say we were very disappointed and it was a waste of $150+.

Jerome Jackson

This place is awesome!! I've purchased a data transfer device from them and, recently, I went in to purchase a cord for a computer and Rick Jones, the owner, just gave me one! Great service and tons of products. You should definitely check them out!!

Timothy Moroz

The biggest issue I had was the lack of communication and the lack of initiative. Not only was the expectation set that I would have my phone back within a few days (2-3) but each time I tried to reach out I was told that it would be there tomorrow. And when I reached out the next day to see if it had arrived, I was told it would be there tomorrow. If you don't know, then say you don't know. Or, better yet, find out. I should not have had to contact Apple directly and wait for 45 minutes just to find a tracking number that they should have had in the first place. On top of it all, while I was in desperate need of my phone for work, LCS did nothing to help me resolve my concerns or even understand my situation. The entire time I felt like I was being a nuisance rather than a customer. Finally, each time I called them they kept trying to get me to stop calling by assuring me that they would contact me the moment it came in and yet when it finally did come in they never contacted me. The only reason I knew it had been delivered was because I went out of my way to wait on hold with Apple. When I finally found out it had been delivered I only had 15 minutes to get all the way across town to try to pick it up before they closed. Their response when I called to let them know I was on my way was to "step on it" because they close in 15 minutes. Their response should have been "take your time, we're so sorry it's taken this long, we'll wait to close until you get here." I will NEVER work with LCS again. Even if apple refers me to them again, I would rather drive 2 hours away to Richmond to get my repairs than work with them.

The Official Miracle Thomas Channel

I was visiting my hometown Lynchburg, VA a few years ago and my hard drive crashed on my Dell. I received prompt service and they didn't hit me over my head with the price. I am going back to get an old computer restored; need a laptop body and fan. I highly recommend this business.

Mackenzie Duncan

This was the second time I brought my MacBook Pro to LCS. As a student being without a laptop is hard but the owner gave me a loaner computer to use while mine is being repaired! Great customer service and super friendly staff.

Mike Bratton

Their online ad leads you to believe they sell new equipment, but it's rehabbed instead.

Peter Gammell

Very quick and friendly service that got my computer working again in 1 day! They have good services for college students that can’t affor to not have their computers.

Lydia Schweiger

I needed my Mac air fixed, and I came in here May 2nd to get it repaired I let them know that I was heading out of town may 12th and they explained that it would be no problem getting it fixed in time. They called back a day later stating I would need a new logic board. A week later I called checking on my laptop where they prompted to tell me that they had received a bad part and were waiting on a new one. A few days later, now over a week since I first came in I called back and they told me that now I would need my whole battery replaced as well. The total cost would now be almost equivalent to the cost of a brand new Mac air. I was suppose to head out of town soon so I asked if it would be done and they said as long as the part came in. May 14th I called and told me they received the part and would have it done by the evening or early the following day. Now May 15th almost two weeks after I came in and 3 days after they assured me it would be done, I called asking about it and was told that the person who fixed it was “out of the office” and that they weren’t sure when he would be back. Then another person told me that the system was down. I was late for my trip out of town and it was already after 1pm the next day so I came in to wait for it, but they told me that the person had taken it to “run a test” and he wouldn’t be back from wherever he was with my laptop for at least another 30 minutes. They offered no accomidations and blamed everything that went wrong on the Apple company. I would highly suggest going to a better place around town for a laptop repair.

Kate A

I took my computer here to get my charging port fixed. The price they quoted was extremely expensive but I went ahead and had it fixed. It took about five weeks for my computer to be fixed but it charged fine after that. A couple months later my dog knocked my computer off the table and I had to get my screen fixed and I once again took my computer here. It took a month for it to be fixed and when it came back, the charging port was once again broken. I mentioned this to the woman there and how it had previously been fixed by them but she all but washed her hands of it. I am not happy with the customer service or the fact that my computer returned broken when they had previously fixed it.

Jonathan Miles

I believe my computer's security was compromised while at LCS. I spilled coffee on my Macbook and dropped it off Monday morning. LCS said it needed a new screen and that would cost $600 + $90 labor. Expensive, but I know Mac stuff can be costly. I chose not to have the repair and picked it up Tuesday afternoon—so it was at the shop for about 28 or so hours total. At 7pm Tuesday evening, some hacker used my eBay/Paypal account to fraudulently purchase a $550 gun accessory on eBay, and attempted to make a $2300 purchase as well. A few minutes later my email started being utterly flooded with hundreds and hundreds of spam/phishing emails—that lasted hours. I have never had any security/hacking problems whatsoever until the one day I happen to leave my laptop at the shop. Is it possible this was just a coincidence? Yes, but that certainly does not seem very likely to me. Furthermore, it turns out that my laptop screen works perfectly fine and did not need a $690 repair job at all. Overall, I am incredibly dissatisfied with my experience and I cannot trust this shop.

Joe Magri

Great people, were very nice and able to easily help me out with multiple issues. Would recommend to anyone with computer needs

Jerry Falwell

Great experience from a great set of individuals!

Travis Stocker

I dropped off my Mac on Thursday afternoon and when I called on Monday they hadn't even looked at it yet. The guy who answered the phone sounded like he couldn't care less about me or my experience there and just kind of huffed and said ok well we'll call you when it's done. So I get a call Tuesday afternoon telling my that my computer's fixed and ready to be picked up. So I pick it up and bring it home, go to log in and what do you know! It still has the same issue I brought it in for. I called them and the same guy answered and again couldn't care less. I told him they never fixed my issue and he said "wow, you should probably bring it back". They must hire the cream of the crop here. So I asked if it started at the shop and he said "I assume so". I would be embarrassed if I were the owner of Lynchburg Computer Systems. This review will change if my customer experience does.

Aaron C Lewis

Yesterday I dropped my MacBook Pro off to have a new upgraded hard drive installed at the store. I was given a price for the labor and the upgraded hard drive I wanted, I agreed to the price, I paid that price and received a receipt which clearly stated how much I paid and which hard drive I was going to have installed. Today I received a call from the store telling me that there had been a mistake and the hard drive that I wanted was actually about $300 more than what I had already paid. I asked the lady on the phone how this mistake took place and she said their technician had not looked at my computer but the owner had given her the price for the hard drive and that he had been wrong about which hard drive my laptop needed. Today I went into the store to pick up my computer, I got a refund and let the lady know that I will not bring any more products into the store. Most retailers will honor mistakes they make in pricing but it's extremely unprofessional to call a customer back after they have already paid in full the agreed upon price and tell them they owe you more money. I also have the original receipt and a voice message that is transcribed from the store to prove I am not making this up. While the owner did call me back and apologize, he did not provide a resolution to the situation. I will be driving to Richmond next time for my MacBook issues.

Christine Hoezee

Lynchburg Computer Systems is the place to go. Friendly service, clear explanations about what is going on and fair prices.

Thomas Holman

I recently spilled coffee in my PC and thought I knew exactly what the problem was and I was going to fix it myself. I decided to get a second opinion from Lynchburg Computer Systems. I brought my gaming desktop computer into LCS and Mike spent about 45 minutes working on it. He ended up resolving the issue and I was on my way all in under an hours time. Highly recommended computer repair service in Lynchburg, VA.

Amber Tiller

LCS has an incredible staff, they work hard to fix computer problems and are very flexible, easily some of the best IT professionals I have worked with!

Audrey Moore

Excellent customer service, and they gave me a great deal! I had an exploded batter cell in my MacBook Pro that was inhibiting my use of the track pad and warping the casing. I brought it in and they fixed it while I waited, gave me a great deal on the replacement battery, and fixed some hard drive issues for me at no extra cost, along with giving me some solid maintenance advice. Will definitely give them my business again.

Lindsay Popkin

Very knowledgeable, friendly, and efficient! They gave me a great deal.

Ron Mays

LCS has excellent customer service, I dropped my computer off and within 4 days everything was working correctly. Prices are reasonable and the service is wonderful. Highly recommend them!

Marlin Roth

If your Macbook Pro from 2011 to 2013 (15 inch or 17 inch models) is experiencing problems with booting up, especially if the bootup screen is a strange color, or has horizontal lines on it, take it here before February 2016 and they will fix it for free in about a week. Apple has an extended warranty on computers with this problem. LCS fixed my laptop in 6 or 7 days, counting the weekend. They did it for free and my laptop works great!

Rick Swartzwelder

The diagnostic fee was reasonable (no one works for free) and it was applied to the repair! Front desk ladies were very helpful. Loved watching the 3D printer !

don mays

Excellent service, walked in told them what problem I was dealing with. They looked it over, and with a few clicks he handed it back, then showed me what he had done (no charge). And I was on my way.

David Sexton

Took my laptop there to install a new hard drive without losing data. I live about an hour away and while it was difficult to come back, I left the computer and came back 2 days later to pick it up. Fair in price and they did some things to the computer to "make it work better." My computer won't allow the new Windows Update to finish. Took a special trip in to see what I could do...wouldn't even try to help...I had to leave it for three or four days for them to look at to see what the problem was. VERY curt and acted like they did not want my business. I have to clear out my hard drive to start all over again because of the software they put in to help. It probably was an easy fix, but don't expect "outpatient services." Your computer has to be admitted for a few days.

Al Baughman

Baughman & Associates has been a client of LCS for many years. The employees are always polite and helpful and the turnaround time is fantastic! We rely upon LCS for printer repairs and toner cartridge refills. You will be surprised in the savings by refilling cartridges! Thank you Ed Taylor for being our "go to cartridge guy"!

Brenda Spinner

One of my friends recommended LCS because I am having a problem with the speaker on my laptop. I just called to ask if they would look at it. The lady who answered the phone was VERY helpful. I going to take my laptop there soon but I gave them a 5 star because of the good information from the lady who answered the phone.

Terry Cox

I came into LCS today because i had forgotten my password on my mac.. They treated me with a smile and immediately helped me. They did not even charge me for the work. What a great place to get your computers fixed.

Jennifer Warren

Friendly and fast! Can't ask for much more than that.

Sara Bloor

Walked into the store and immediately saw a group of friendly staff members. Instead of rushing me of out the door and having me leave my laptop overnight without looking at it first, the manager took it into the back. He came back in less than 10 minutes & it was FIXED. I had previously taken this same laptop to Best Buy who recommended I go here with my apple MacBook. Very thankful as I am a Liberty Nursing student who needs her laptop. Certainly recommend this store!!

Jason Gilbert

Being apart of the IT industry for 10+ years I normally dont need much help getting stuff repaired, but when I have LCS has always been there. They are one of the few who can do board level repairs and have the capability to do advance data recovery. Highly recommend.

Slo Pig

Very dishonest people that work ,and the owner is nothing more than a fake person would not take my computer there at all

Sean Klein

nice fixes and very good place !!!!!!

Taylor Melnick

Lynchburg Computer Systems is amazing! I took my computer there in the mid morning, and it was ready to be picked up several hours before close the same day. Customer service was fantastic, everyone I encountered was so kind and willing to help. Price was very fair, and my computer now works even better than it did before! THANK YOU THANK YOU THANK YOU!

Jameson Brunono

Great computer repair thing idk. I thinks fixed like it no longer trys to like to my credit cards so like glad

George Heffy

These guys are the good ol boys, they got the sand out of my toaster in the good ol 1 2!! Thanks guys!

Jacqueline Clark

I really enjoyed my experience at LCS today! What a warm, friendly, helpful and knowledgeable staff!! Thelma spoke with me by phone and encouraged me to come on in just a little before they were closing and met me with a smile along with Rick who immediately knew what the issue was with my MAC that I desperately needed to get back working. Needless to say, I left with a working pc, a pen and a cute little back scratcher tool. LoL!! If you are having Apple issues this is the place to be. Btw...Geek Squad sent me over :)