Reviews of Experimax Winchester (Computer Repair)

Barry Schnoor

We arrived late in the afternoon, hoping for a miracle before closing. These gentlemen delivered. Polite, professional and prompt. We received a phone call when the work was done, and were able to pick up our phone that evening.

Ryan Vanmeter

Good phones very affordable

Chelsea O'Brien

The staff was quite friendly and also helped me to decipher among several options for purchasing an iMac based on my needs. The purchase came with a year warranty and options for upgrading or adding components like keyboard and mouse. I enjoyed being able to talk tech stuff and felt happy with their suggestions! Great experience.

Tina Keplinger

I took my iPhone in to have the SIM drawer repaired. Geek Squad couldn’t fix it, This place fixed it within 3-5 minutes & didn’t charge me a thing. My 1st experience here was great! I highly recommend it. I also need to upgrade my current IMac. I probably will be coming here to do that. Thanks guys!

Mary G

My issue was not resolved with them. They said they had never seen anything like it before, like what is this some kind of computer phenomenon. They seem to be rushed and did not really listen and did not offer any help. Oh well, I won't be going back there any more.

Jon Marcy

The staff was extremely knowledgeable on MAC products and provided excellent customer service .

Jean Eback

Fast, friendly and affordable. A great place to get that unfortunate cracked screen replaced. In and out in no time. Highly recommend this location. Will go back again.

Ashley Lucas

Competitive pricing, fantastic work, and exceptionally friendly. These guys are awesome and I would highly recommend them to anyone. They replaced my phone screen that looked like it was beyond repair.

Stephani Wolfe

So glad Experimac is close by. I have brought my Mac in for repair along with my husband's iPhone. The employees are very professional, the work on my Mac was completed quickly, and the pricing is very reasonable. I highly recommend them.

Tesla Hook

My visit to Experimac was amazing! I needed my screen fixed on my iPhone 6s and they exceeded all expectations! My phone looks as good as new! The employees were very knowledgeable and friendly! It's such a relief to have a business that is so knowledgeable about Apple products since Winchesters closest Apple Store is hours away! Thanks again guys!!

Gwen Moss

Solution-oriented customer service. I would highly recommend their services. I was apprehensive to go to a non Apple store. No doubt in my mind now—I will return if I have problems with my iPhone or iPad.

Debra Landes

Back glass of my iPhone 8 Plus was cracked and they fixed it within 1hour and 20 minutes ! Excellent service and my phone looks new ! Thanks for the best service .

Barry Schnoor

We arrived late in the afternoon, hoping for a miracle before closing. These gentlemen delivered. Polite, professional and prompt. We received a phone call when the work was done, and were able to pick up our phone that evening.

Ryan Vanmeter

Good phones very affordable

Chelsea O'Brien

The staff was quite friendly and also helped me to decipher among several options for purchasing an iMac based on my needs. The purchase came with a year warranty and options for upgrading or adding components like keyboard and mouse. I enjoyed being able to talk tech stuff and felt happy with their suggestions! Great experience.

James Martin

Very knowledgeable staff. The recent Apple update to Catalina had rendered some of the other programs inoperable. The Experimax folks noted that some of the other program and anti-virus software providers would not be ready for the Catalina software for another 3 weeks, and were able to dig through my MacPro to enable Catalina to operate smoothly until the others could catch up. All while I waited in store and they were still able to assist other walk-in customers with their questions and needs. Great service.

Tina Keplinger

I took my iPhone in to have the SIM drawer repaired. Geek Squad couldn’t fix it, This place fixed it within 3-5 minutes & didn’t charge me a thing. My 1st experience here was great! I highly recommend it. I also need to upgrade my current IMac. I probably will be coming here to do that. Thanks guys!

Mary G

My issue was not resolved with them. They said they had never seen anything like it before, like what is this some kind of computer phenomenon. They seem to be rushed and did not really listen and did not offer any help. Oh well, I won't be going back there any more.

Jon Marcy

The staff was extremely knowledgeable on MAC products and provided excellent customer service .

Jean Eback

Fast, friendly and affordable. A great place to get that unfortunate cracked screen replaced. In and out in no time. Highly recommend this location. Will go back again.

Ashley Lucas

Competitive pricing, fantastic work, and exceptionally friendly. These guys are awesome and I would highly recommend them to anyone. They replaced my phone screen that looked like it was beyond repair.

Stephani Wolfe

So glad Experimac is close by. I have brought my Mac in for repair along with my husband's iPhone. The employees are very professional, the work on my Mac was completed quickly, and the pricing is very reasonable. I highly recommend them.

Tesla Hook

My visit to Experimac was amazing! I needed my screen fixed on my iPhone 6s and they exceeded all expectations! My phone looks as good as new! The employees were very knowledgeable and friendly! It's such a relief to have a business that is so knowledgeable about Apple products since Winchesters closest Apple Store is hours away! Thanks again guys!!

Gwen Moss

Solution-oriented customer service. I would highly recommend their services. I was apprehensive to go to a non Apple store. No doubt in my mind now—I will return if I have problems with my iPhone or iPad.

Debra Landes

Back glass of my iPhone 8 Plus was cracked and they fixed it within 1hour and 20 minutes ! Excellent service and my phone looks new ! Thanks for the best service .

Daniel Langdon

Great deals

Judy Eggleston

So great to have Apple experts in our area. Friendly, knowledgeable and the wait time is minimal.

Butch Siragusa

I went in to Experimac to buy a new iPhone, and they had a 6 at a very good price. All the staff was professional and friendly, it was a great experience.

Chauncey Allen

Very knowledgeable and helpful.

Michael VanDerLinden

Great place for getting work done on Apple products. Easy to get to in Winchester, VA. The staff was knowledgable, friendly, and the service was quick. No appointment needed!

Megan Brooke

The guys were super helpful, knowledgeable & friendly. They were able to replace my broken screen in about and hour for a good bit less than sprint wanted to charge me. Would 100% recommend & will definitely go back for any issues that come up with my phone.

Bryan Newlin

The folks at Experimac changed a battery in my iPhone 6S. I called first to ask about pricing and timing. They quoted me about an hour to install. I took it in later that week and asked about time again and they said about 30 minutes. It took them 20 minutes to complete. Price was exactly what they quoted me on the phone. The store was pleasant and the techs were friendly. Only recommendation I might suggest, and this is by no means a gripe or complaint, would be to discuss any other services they could have performed or perhaps asked me if I was having any other issues with my device they could help with. Otherwise, a very good experience and I would be glad to take other Apple devices there for service. It is really nice having an authorized Apple repair shop in the area.

Anthony Antimuro

Experimac diagnosed & replaced my MacBook Air screen in less than 1 hour. The price for labor & parts was much lower than anticipated. I highly recommend Experimac for all things Apple.

Christopher Monroe

I was distraught when my very expensive MacBook Pro died. Not only did they recover all of the data from my hard drive, which was completely fried, they also put in a new 1 TB hard drive. Now my MacBook is like it was when it was brand new. Besides the quality of their work, the staff are very polite, friendly and professional. I can't say enough good things about these guys. Thank you!

Janice Cushen

Replaced my glass and battery. Fast, prompt service which did not break the bank.

Walton Simmons

I was in a rush and needed an iPad for my work. I had a phenomenal customer experience- Shane helped me find exactly what I needed and didn't overcharge me or up-sell me something I didn't need. The iPad is still working over a year and a half later, and I have loved using it. I recommend this place highly.

Joe

Have had battery replaced and now the lightning connector due to my mic/speaker not working, the absolute best customer service. They're helping me keep this iPhone5 going which puts money in my pocket, thanks a million, I will be back and recommend them to anyone.

Kristine Parker

I was extremely impressed with the customer service. The two gentlemen that I spoke to were honest regarding my options (including options to use my insurance), knowledgeable about my phone and worked with me on pricing. I did not feel rushed or that I was an inconvenience as I asked several questions. They were able to start working on my phone immediately. I would recommend experimac to anyone who needs assistance with their device.

emily strobel

We went to go and get my phone fixed. The battery was dying quick and the phone wouldn't charge. They fixed it fast, and the staff was quite knowledgeable, but they BROKE my screen. So, we had to go back in and get it fixed (with a discount), but still a fair amount of money.

Jason Adcock

The owner and staff here are very friendly and knowledgeable about the product. We bought a used iPhone and they took care of us during the purchase and then also after the sale, with a smile and super fast service. This is how all businesses should operate. Thank you.

Chase Fletcher

UPDATE from July Visit: My laptop was working fine up until around late February in which the screen they provided gave out. However, I called up the store and the display they ordered had a warranty. Returning for college Spring Break, I brought in my MacBook Pro and had it fixed for no cost. $0.00 for them to fix it, taking responsibility for the faulted part when it was not their own fault. Highly recommend this place as they truly have the consumer's needs in mind. Thank you again!

Joel Oliver

Really nice folks running this locally owned business. I've only been in for minor stuff, but they've been friendly, affordable, and fast. And none of that typical Apple Store snootiness.

Guy Pidgeon

I've had 3 or 4 interactions with the store. I find them responsive and knowledgeable. The shop has a limited display of Apple products in a nice atmosphere. Their services are top notch and reasonable. I managed to get a serious malware program downloaded to my MacBook- they cleaned it up while I ran a couple errands. If you are an Apple user in the Winchester area, you need to know about this place!

Sharon Watkins

Efficient and professional manner both in person and on the phone. Patient with my questions, offered alternatives, and repair was completed as promised at an agreed and affordable cost.

Chris Johnson

The guys at Experimac were fantastic. My iPad was fixed within 24 hours with a new screen and battery. The cost of the repairs were more than fair. Highly recommended.

Frankie Smith

Don't know yet, got a new battery, I'll tell you in a few days

Alan Engelberg

Very friendly and helpful staff.

Daniel Langdon

Great deals

Judy Eggleston

So great to have Apple experts in our area. Friendly, knowledgeable and the wait time is minimal.

Butch Siragusa

I went in to Experimac to buy a new iPhone, and they had a 6 at a very good price. All the staff was professional and friendly, it was a great experience.

Chauncey Allen

Very knowledgeable and helpful.

Michael VanDerLinden

Great place for getting work done on Apple products. Easy to get to in Winchester, VA. The staff was knowledgable, friendly, and the service was quick. No appointment needed!

Megan Brooke

The guys were super helpful, knowledgeable & friendly. They were able to replace my broken screen in about and hour for a good bit less than sprint wanted to charge me. Would 100% recommend & will definitely go back for any issues that come up with my phone.

Bryan Newlin

The folks at Experimac changed a battery in my iPhone 6S. I called first to ask about pricing and timing. They quoted me about an hour to install. I took it in later that week and asked about time again and they said about 30 minutes. It took them 20 minutes to complete. Price was exactly what they quoted me on the phone. The store was pleasant and the techs were friendly. Only recommendation I might suggest, and this is by no means a gripe or complaint, would be to discuss any other services they could have performed or perhaps asked me if I was having any other issues with my device they could help with. Otherwise, a very good experience and I would be glad to take other Apple devices there for service. It is really nice having an authorized Apple repair shop in the area.

Anthony Antimuro

Experimac diagnosed & replaced my MacBook Air screen in less than 1 hour. The price for labor & parts was much lower than anticipated. I highly recommend Experimac for all things Apple.

Christopher Monroe

I was distraught when my very expensive MacBook Pro died. Not only did they recover all of the data from my hard drive, which was completely fried, they also put in a new 1 TB hard drive. Now my MacBook is like it was when it was brand new. Besides the quality of their work, the staff are very polite, friendly and professional. I can't say enough good things about these guys. Thank you!

Janice Cushen

Replaced my glass and battery. Fast, prompt service which did not break the bank.

Walton Simmons

I was in a rush and needed an iPad for my work. I had a phenomenal customer experience- Shane helped me find exactly what I needed and didn't overcharge me or up-sell me something I didn't need. The iPad is still working over a year and a half later, and I have loved using it. I recommend this place highly.

Joe

Have had battery replaced and now the lightning connector due to my mic/speaker not working, the absolute best customer service. They're helping me keep this iPhone5 going which puts money in my pocket, thanks a million, I will be back and recommend them to anyone.

Kristine Parker

I was extremely impressed with the customer service. The two gentlemen that I spoke to were honest regarding my options (including options to use my insurance), knowledgeable about my phone and worked with me on pricing. I did not feel rushed or that I was an inconvenience as I asked several questions. They were able to start working on my phone immediately. I would recommend experimac to anyone who needs assistance with their device.

emily strobel

We went to go and get my phone fixed. The battery was dying quick and the phone wouldn't charge. They fixed it fast, and the staff was quite knowledgeable, but they BROKE my screen. So, we had to go back in and get it fixed (with a discount), but still a fair amount of money.

Jason Adcock

The owner and staff here are very friendly and knowledgeable about the product. We bought a used iPhone and they took care of us during the purchase and then also after the sale, with a smile and super fast service. This is how all businesses should operate. Thank you.

Chase Fletcher

UPDATE from July Visit: My laptop was working fine up until around late February in which the screen they provided gave out. However, I called up the store and the display they ordered had a warranty. Returning for college Spring Break, I brought in my MacBook Pro and had it fixed for no cost. $0.00 for them to fix it, taking responsibility for the faulted part when it was not their own fault. Highly recommend this place as they truly have the consumer's needs in mind. Thank you again!

Joel Oliver

Really nice folks running this locally owned business. I've only been in for minor stuff, but they've been friendly, affordable, and fast. And none of that typical Apple Store snootiness.

Guy Pidgeon

I've had 3 or 4 interactions with the store. I find them responsive and knowledgeable. The shop has a limited display of Apple products in a nice atmosphere. Their services are top notch and reasonable. I managed to get a serious malware program downloaded to my MacBook- they cleaned it up while I ran a couple errands. If you are an Apple user in the Winchester area, you need to know about this place!

Sharon Watkins

Efficient and professional manner both in person and on the phone. Patient with my questions, offered alternatives, and repair was completed as promised at an agreed and affordable cost.

Chris Johnson

The guys at Experimac were fantastic. My iPad was fixed within 24 hours with a new screen and battery. The cost of the repairs were more than fair. Highly recommended.

Frankie Smith

Don't know yet, got a new battery, I'll tell you in a few days

Alan Engelberg

Very friendly and helpful staff.

Lynn McFadden

Sometimes the elderly need help with technology. Experimac stepped right up and solved problems and answered any questions. Much appreciated.

Joshua Dyke

Directed by my service provider as a quick option to get a phone, I bought a IPhone 6+ back in November 2017 at Experimac at 86 Featherbed Ln in Winchester VA. The owner Shane sold me the 6+ giving me the green light that it was tested and they had a 90 day warranty on it. I was excited even tho the phone itself was $380.00 dollars. It wasn't even a week until the phone had problems with people hearing me on it. Of course they fix it right away. Then a month later I had problems with the speaker where I couldn't hear people. Of course they fix it right away. Then a month or so later I had battery problems. They fix it without charge. They my 90 day warranty went out. I paid out of pocket to get the charging port fixed in March 2018 and then in April I paid out of pocket to have the antenna fixed (twice). The last operation didn't fix my phone. Today I went in and talk to Shane to see if he could do something. He told me no, and that the IPhone 6+ is known to have lots of problems. So MY QUESTION IS WHY DID YOU SELL IT TO ME???! Why didn't you stop me from spending even more money on it?! I am out of 380.00 + whatever the repairs were. Ive been to this store 7-8 times to have my phone fixed. I'll never go again and I will tell everyone to stay way

Mark Fairbanks

This is a fairly new store but much needed in Winchester! The techs here are very customer oriented and are very skilled on all Apple products. Prices are very reasonable. Urge you all to go there for any Apple issues. i know I will return.

Cheri Horvath

Superior Service!! The guys there went above and beyond to repair my daughters shattered Iphone 6S screen. They were courteous, knowledgeable and quick. I could not be happier and will be using them exclusively in the future.

Amanda Lewis

I brought my phone to Experimac in Winchester to have the charging port replaced and I ended up paying them $70 to destroy my phone. My phone was fully functional, but I was only able to charge it with a wireless charger and this was inconvenient. I was told when I brought my phone in to them that this was a "simple fix" and after they ordered the part, it would take about an hour to repair. I was given no disclaimer that they could possibly ruin the entire phone. My experience was terrible from start to finish. I first went in and the guy said he ordered the part and would call when it came in. After a couple weeks of not hearing anything, I called, part was never ordered. So then another week goes by, part comes in, I take my phone to them and they replace the charging port. Got my phone back and it no longer could make calls or text. They tried to order a new part saying that the part was defective and I waited another 1 1/2 weeks for this new part to come in. They did give me a loaner phone during this period. Once they tried the new part and the phone still didn't function, they tried a few more fixes and nothing worked. I was told the phone was done for. I went back in to pick up my ruined phone and asked if I could get my $70 back for the repair, ya know since they did not repair my phone but instead destroyed it, and was told by the owner that he could not do this because they had put so much time into the so-called "repair." My suggestion to the owner and employees at this store, is that you should tell customers that there is a possibility of you ruining their phones, not repairing, and that if that happens you will not return their money spent. If I had known that this was possible, I never would have given you my phone. I would have continued wirelessly charging and using my functional phone. I paid you to destroy my property and I was never even told that could happen.

Catherine McLean

Only gave a 4 star because I had something simple to be done. I just needed a new battery for my iPhone. They did an excellent job and provided recommendations on maximizing battery life. I learned that I was charging it improperly, all the time when it was not in use. So much nicer to have it done nearby rather than having to drive to Fair Oaks or Reston to get it done at an Apple store.

Deborah Matthews

phone was disabled and Experimac fixed the screen problem and I was very happy with how quickly they were able to do it.

catherine Georgarakis

friendly and knowledgeable!

Jennifer Cannon

I recently went to Experimac to have my battery replaced in my iPhone 6S. Everyone in the store was very friendly and helpful. My battery was replaced in a matter of a couple of hours and I have not had any issues since then. I later found out that Apple had a battery replacement program going on for qualified iPhone 6S's. Mine qualified and Apple reimbursed me the full amount I paid. Definitely was more convenient to have my batter replaced here in town and an all around better experience than driving miles to the Apple store. Will definitely be going to Experimac again for all my Apple product needs!

Wendall Edgeman

They were awesome and very professional

Eric Wilt

Great service and top quality work.

Shane Seeders

Not typically an Apple person, but this place is very helpful, friendly, and their refurbished products are high quality.

Tara Watkins

Shane, You have great techs working for you! They are polite, professional and honest. My iphone would not charge, the charging cord was loose in the port and not making a connection. Taylor looked at my phone in front of me and was quick to find the problem... a piece of plastic in my charging port. I have no idea how it got there? Problem solved! I was traveling in a few days and had visions of having to go to Fairfax and/or get a new phone. I was sooo happy to have a simple fix. Taylor made sure my iphone was charging prior to leaving the store. I needed a new Otter case and was able to get the same color and case as I had before. Bayo, not sure of spelling, was very personable and professional as well helping me and other customers. I was thrilled to walk out with a totally working phone in a pretty new case. I would go to Experimac again in a heartbeat and have told friends and family about you if they ever needed iphone/apple help. Thank you, Tara

Pam Brill

I recently locked myself out of my iPad. I tried Verizon and Apple and they couldn't help me unless I took it to an Apple store. I checked locally and found Experimac and I'm happy I did. They were able to unlock my tablet without any of my information being deleted. I highly recommend Experimac. They were very knowledgeable and the turn around was very fast.

A C

Had a piece of sand in my phone charging port and they fix it and help me link my phone to my car!! Thank you!! Very friendly and helpful!

Dottie Lou Crisp

I went to Experimac of Winchester this morning to see what I could do about my MacBook Air power cord, which broke (it is old). It was a very fine experience, quick and easy, with a good price on a new cord. Thank you so much!

Jonathan C foster

The best help. What a kind and great shop. You don't see this kind of help much any more

John Judy

I had a massive problem as my Macbook Pro 2010 had come to a standstill. I had talked to Apple Care and they gave me ideas to fix my issue. The guys at Experimac agreed with their findings and were able to install more RAM for a very reasonable price and my Mac has worked good as new ever since!

Lynn McFadden

Sometimes the elderly need help with technology. Experimac stepped right up and solved problems and answered any questions. Much appreciated.

Joshua Dyke

Directed by my service provider as a quick option to get a phone, I bought a IPhone 6+ back in November 2017 at Experimac at 86 Featherbed Ln in Winchester VA. The owner Shane sold me the 6+ giving me the green light that it was tested and they had a 90 day warranty on it. I was excited even tho the phone itself was $380.00 dollars. It wasn't even a week until the phone had problems with people hearing me on it. Of course they fix it right away. Then a month later I had problems with the speaker where I couldn't hear people. Of course they fix it right away. Then a month or so later I had battery problems. They fix it without charge. They my 90 day warranty went out. I paid out of pocket to get the charging port fixed in March 2018 and then in April I paid out of pocket to have the antenna fixed (twice). The last operation didn't fix my phone. Today I went in and talk to Shane to see if he could do something. He told me no, and that the IPhone 6+ is known to have lots of problems. So MY QUESTION IS WHY DID YOU SELL IT TO ME???! Why didn't you stop me from spending even more money on it?! I am out of 380.00 + whatever the repairs were. Ive been to this store 7-8 times to have my phone fixed. I'll never go again and I will tell everyone to stay way

Mark Fairbanks

This is a fairly new store but much needed in Winchester! The techs here are very customer oriented and are very skilled on all Apple products. Prices are very reasonable. Urge you all to go there for any Apple issues. i know I will return.

Shayna Wright

the staff is very friendly, and definitely know what they’re doing, with reasonable prices! I suggest giving them your business!!

Cheri Horvath

Superior Service!! The guys there went above and beyond to repair my daughters shattered Iphone 6S screen. They were courteous, knowledgeable and quick. I could not be happier and will be using them exclusively in the future.

Amanda Lewis

I brought my phone to Experimac in Winchester to have the charging port replaced and I ended up paying them $70 to destroy my phone. My phone was fully functional, but I was only able to charge it with a wireless charger and this was inconvenient. I was told when I brought my phone in to them that this was a "simple fix" and after they ordered the part, it would take about an hour to repair. I was given no disclaimer that they could possibly ruin the entire phone. My experience was terrible from start to finish. I first went in and the guy said he ordered the part and would call when it came in. After a couple weeks of not hearing anything, I called, part was never ordered. So then another week goes by, part comes in, I take my phone to them and they replace the charging port. Got my phone back and it no longer could make calls or text. They tried to order a new part saying that the part was defective and I waited another 1 1/2 weeks for this new part to come in. They did give me a loaner phone during this period. Once they tried the new part and the phone still didn't function, they tried a few more fixes and nothing worked. I was told the phone was done for. I went back in to pick up my ruined phone and asked if I could get my $70 back for the repair, ya know since they did not repair my phone but instead destroyed it, and was told by the owner that he could not do this because they had put so much time into the so-called "repair." My suggestion to the owner and employees at this store, is that you should tell customers that there is a possibility of you ruining their phones, not repairing, and that if that happens you will not return their money spent. If I had known that this was possible, I never would have given you my phone. I would have continued wirelessly charging and using my functional phone. I paid you to destroy my property and I was never even told that could happen.

Catherine McLean

Only gave a 4 star because I had something simple to be done. I just needed a new battery for my iPhone. They did an excellent job and provided recommendations on maximizing battery life. I learned that I was charging it improperly, all the time when it was not in use. So much nicer to have it done nearby rather than having to drive to Fair Oaks or Reston to get it done at an Apple store.

Deborah Matthews

phone was disabled and Experimac fixed the screen problem and I was very happy with how quickly they were able to do it.

catherine Georgarakis

friendly and knowledgeable!

Jennifer Cannon

I recently went to Experimac to have my battery replaced in my iPhone 6S. Everyone in the store was very friendly and helpful. My battery was replaced in a matter of a couple of hours and I have not had any issues since then. I later found out that Apple had a battery replacement program going on for qualified iPhone 6S's. Mine qualified and Apple reimbursed me the full amount I paid. Definitely was more convenient to have my batter replaced here in town and an all around better experience than driving miles to the Apple store. Will definitely be going to Experimac again for all my Apple product needs!

Wendall Edgeman

They were awesome and very professional

Eric Wilt

Great service and top quality work.

Shane Seeders

Not typically an Apple person, but this place is very helpful, friendly, and their refurbished products are high quality.

Tara Watkins

Shane, You have great techs working for you! They are polite, professional and honest. My iphone would not charge, the charging cord was loose in the port and not making a connection. Taylor looked at my phone in front of me and was quick to find the problem... a piece of plastic in my charging port. I have no idea how it got there? Problem solved! I was traveling in a few days and had visions of having to go to Fairfax and/or get a new phone. I was sooo happy to have a simple fix. Taylor made sure my iphone was charging prior to leaving the store. I needed a new Otter case and was able to get the same color and case as I had before. Bayo, not sure of spelling, was very personable and professional as well helping me and other customers. I was thrilled to walk out with a totally working phone in a pretty new case. I would go to Experimac again in a heartbeat and have told friends and family about you if they ever needed iphone/apple help. Thank you, Tara

Pam Brill

I recently locked myself out of my iPad. I tried Verizon and Apple and they couldn't help me unless I took it to an Apple store. I checked locally and found Experimac and I'm happy I did. They were able to unlock my tablet without any of my information being deleted. I highly recommend Experimac. They were very knowledgeable and the turn around was very fast.

A C

Had a piece of sand in my phone charging port and they fix it and help me link my phone to my car!! Thank you!! Very friendly and helpful!

Dottie Lou Crisp

I went to Experimac of Winchester this morning to see what I could do about my MacBook Air power cord, which broke (it is old). It was a very fine experience, quick and easy, with a good price on a new cord. Thank you so much!

Jonathan C foster

The best help. What a kind and great shop. You don't see this kind of help much any more

John Judy

I had a massive problem as my Macbook Pro 2010 had come to a standstill. I had talked to Apple Care and they gave me ideas to fix my issue. The guys at Experimac agreed with their findings and were able to install more RAM for a very reasonable price and my Mac has worked good as new ever since!

Douglas Brown

They were very good and professional to deal with , there prices were very reasonable . I really liked there store set up and display of Items, I would highly recommend them to anyone who has Apple items to be repaired or worked on and I also am very glad to see that we know have an Apple computer and phone repair business in Winchester

Ray K

Good product variety, knowledgeable, helpful staff, satisfactory pricing. A practical consideration for your Appleasure oroduct needs.

Jordan

An elderly friend was given an iPhone 6 from his son. There was only one thing wrong with it; Siri didn't work. We tried troubleshooting it and eventually completely restoring the phone and it didn't fix the problem. After reading some local reviews of a new store in Winchester, I sent him over to Experimac to see if they could help. Not only did they not fix the Siri problem, but they damaged the phone further. We are now unable to send or receive any phone calls. I went back to Experimac to find out what they had done and it turns out, they replaced the antennae and lightning charge port. This was NOT what we asked to have done. They told us they would take another look at the phone and give us a call back. 5 days went by and they didn't call us. We called them and they told us they couldn't find the problem. Conclusion: They took advantage of a 76 year old man, replaced parts that were not relevant to the original problem, charged the elderly man for a service he didn't ask for, and didn't fix the problem he came in with OR the problem they created.

Jimmy Chaplin

Very helpful staff

Jeff L

Extremely helpful and went well beyond what they could have done to help resolve the issue. No complaints from me and I will absolutely be recommending them to others who need help.

aimee george

This place is awesome. Had my screen replaced. They were super nice and fast. They back there work up with a warranty. Thanks so much for saving the day!

matt clark

excellent customer service and walk in service to boot, no appointments and no trips to the big city....

Jim Hoffman

I stopped in with the dreaded stuck key on a MacBook Pro with Touch Bar... I have apple care, but am in the middle of a master's course and can't spare 10 days to send it to apple. Although this could have been a pretty challenging and expensive off-warranty task, their knowledge of the Mac and its hardware made this a painless fix. I appreciate their straight forward explanations of the challenges with fixing these butterfly keyboard issues. I'd definitely feel comfortable with letting them work on any of my Macs.

Teresa Morris

Very knowledgeable, great service, and great ethics

Brenda Hayes

Polite, courteous, knowledgeable, and very helpful.

Ethan Wrights

Shane and Eli were extremely helpful in what I was looking for! Would totally recommend!

Shane Cannon

Finally, an Apple store in Winchester. Nice selection of clean pre-owned Mac computers and reasonable repair prices on mobile devices and computers. Clean store and friendly staff.

Gene Manning

I feared the worst. I had added RAM which may have scorched the motherboard, and it sounded like the hard drive was making noise. I was expecting a big bill. Turned out I was wrong. These guys fixed it promptly and at minimal cost. I will definitely bring my next Apple/Mac problem to them. I highly recommend this place.

Debra Byrne

I needed my screen replaced and they did it for 1/2 the price of the Apple store. Great service, too.

Quaye Kennerly

I am very grateful that I found Experimac online. I was visiting from out of town and was worried that I would have to wait until I returned home to fix my Mac. I was wrong to worry. Not only did the techs at Experimac fix the problem, they fixed it quickly and with a smile. Saved my trip, thank you.

clackerz

Highly recommend this place for any repair! Extremely cheap compared to other places/Apple repairs, same day service and great customer service. Had an accidental ordering of the wrong product, most likely from my own miscommunication and they fixed the issue no problem and had the correct part shipped. Good job guys!

Heart Evie

Atrocious customer service and quality of product. Do not have your iphone screen repaired by this company. They do not stand by their work.

Matthew Brannon

This place is TOP QUALITY. Same day (same hour in my case) Guys here know what they are doing i can promise you that. I INITIALLY called at 6 pm, was told they could probably fix my phone tonight, so i got there at 620pm. Handed my completely shattered screen iPhone 6, half screen not lighting up at all, to the fellow behind the counter he took my info quickly and very simply gave me my ticket.. Phone was fixed new screen new lcd completely fixed and working by 7pm...probably was done sooner as i was about 5 min late sorry about that.! Amazing work boys highly recommend.Very good pricing IMO! Many Thanks....Matt

Hazel Collett

OP: Very frustrated that I JUST had my screen repaired, bought a $50 case cover and had a screen protector after having it fixed, I pull it out of my bag and the screen is scratched and a nice crack in it. As the “rep” so kindly informed me “screens don’t just crack”...and I thank you for that observation, but I wouldn’t have come back in if I intentionally cracked the screen. Not to mention after I got it back the replacement screen was so bubbled it was a pain to swipe or type, which I let go because I had a phone again. Thankfully, I just upgraded to a new phone. But, the reps attitude was poor and the lack of customer service did not entice me to come back. Updated response to your reply: Dear Shane, thank you for the response back, however; 1) perhaps, staff should clarify regarding warranties etc as nothing was disclosed when I originally dropped the phone off regarding this nor when I picked it up, hence why I took time out of my day to come back in. If i had known to begin with this “damage” would cost another $182, I would’ve gone about my day. 2) If I don’t feel like the person I’m dealing with is even remotely responsive or interested in trying to help me resolve an issue, then I’m not going to continue the conversation. Verizon was the one who originally helped me get to you all in a pinch! Not only did I feel as though I was talked down to, but, there wasn’t even an offer to actually physically look over the phone. You glanced at it briefly while it was in my hand. I don’t have a problem with accepting that no one could do anything but replace the screen again at a cost; it was the fact that warranties weren’t explained to begin with and I felt completely dismissed.

Kayla Seal

I was scrolling through all of the reviews and was going to choose this man for repair, although.. the owner, Shane was going to charge me labor just to purchase the tools and screen to do it myself. Don’t recommend this place to anyone.

Geoff Johnson

Tidy, neat and friendly. Would recommend to anyone looking for fair and friendly service.

Douglas Brown

They were very good and professional to deal with , there prices were very reasonable . I really liked there store set up and display of Items, I would highly recommend them to anyone who has Apple items to be repaired or worked on and I also am very glad to see that we know have an Apple computer and phone repair business in Winchester

Ray K

Good product variety, knowledgeable, helpful staff, satisfactory pricing. A practical consideration for your Appleasure oroduct needs.

Jordan

An elderly friend was given an iPhone 6 from his son. There was only one thing wrong with it; Siri didn't work. We tried troubleshooting it and eventually completely restoring the phone and it didn't fix the problem. After reading some local reviews of a new store in Winchester, I sent him over to Experimac to see if they could help. Not only did they not fix the Siri problem, but they damaged the phone further. We are now unable to send or receive any phone calls. I went back to Experimac to find out what they had done and it turns out, they replaced the antennae and lightning charge port. This was NOT what we asked to have done. They told us they would take another look at the phone and give us a call back. 5 days went by and they didn't call us. We called them and they told us they couldn't find the problem. Conclusion: They took advantage of a 76 year old man, replaced parts that were not relevant to the original problem, charged the elderly man for a service he didn't ask for, and didn't fix the problem he came in with OR the problem they created.

Jimmy Chaplin

Very helpful staff

Jeff L

Extremely helpful and went well beyond what they could have done to help resolve the issue. No complaints from me and I will absolutely be recommending them to others who need help.

aimee george

This place is awesome. Had my screen replaced. They were super nice and fast. They back there work up with a warranty. Thanks so much for saving the day!

matt clark

excellent customer service and walk in service to boot, no appointments and no trips to the big city....

Jim Hoffman

I stopped in with the dreaded stuck key on a MacBook Pro with Touch Bar... I have apple care, but am in the middle of a master's course and can't spare 10 days to send it to apple. Although this could have been a pretty challenging and expensive off-warranty task, their knowledge of the Mac and its hardware made this a painless fix. I appreciate their straight forward explanations of the challenges with fixing these butterfly keyboard issues. I'd definitely feel comfortable with letting them work on any of my Macs.

Maria Brock

The man working there was very knowledgeable about the products they carried.

Teresa Morris

Very knowledgeable, great service, and great ethics

Brenda Hayes

Polite, courteous, knowledgeable, and very helpful.

Ethan Wrights

Shane and Eli were extremely helpful in what I was looking for! Would totally recommend!

Shane Cannon

Finally, an Apple store in Winchester. Nice selection of clean pre-owned Mac computers and reasonable repair prices on mobile devices and computers. Clean store and friendly staff.

Gene Manning

I feared the worst. I had added RAM which may have scorched the motherboard, and it sounded like the hard drive was making noise. I was expecting a big bill. Turned out I was wrong. These guys fixed it promptly and at minimal cost. I will definitely bring my next Apple/Mac problem to them. I highly recommend this place.

Debra Byrne

I needed my screen replaced and they did it for 1/2 the price of the Apple store. Great service, too.

Quaye Kennerly

I am very grateful that I found Experimac online. I was visiting from out of town and was worried that I would have to wait until I returned home to fix my Mac. I was wrong to worry. Not only did the techs at Experimac fix the problem, they fixed it quickly and with a smile. Saved my trip, thank you.

clackerz

Highly recommend this place for any repair! Extremely cheap compared to other places/Apple repairs, same day service and great customer service. Had an accidental ordering of the wrong product, most likely from my own miscommunication and they fixed the issue no problem and had the correct part shipped. Good job guys!

Heart Evie

Atrocious customer service and quality of product. Do not have your iphone screen repaired by this company. They do not stand by their work.

Matthew Brannon

This place is TOP QUALITY. Same day (same hour in my case) Guys here know what they are doing i can promise you that. I INITIALLY called at 6 pm, was told they could probably fix my phone tonight, so i got there at 620pm. Handed my completely shattered screen iPhone 6, half screen not lighting up at all, to the fellow behind the counter he took my info quickly and very simply gave me my ticket.. Phone was fixed new screen new lcd completely fixed and working by 7pm...probably was done sooner as i was about 5 min late sorry about that.! Amazing work boys highly recommend.Very good pricing IMO! Many Thanks....Matt

Hazel Collett

OP: Very frustrated that I JUST had my screen repaired, bought a $50 case cover and had a screen protector after having it fixed, I pull it out of my bag and the screen is scratched and a nice crack in it. As the “rep” so kindly informed me “screens don’t just crack”...and I thank you for that observation, but I wouldn’t have come back in if I intentionally cracked the screen. Not to mention after I got it back the replacement screen was so bubbled it was a pain to swipe or type, which I let go because I had a phone again. Thankfully, I just upgraded to a new phone. But, the reps attitude was poor and the lack of customer service did not entice me to come back. Updated response to your reply: Dear Shane, thank you for the response back, however; 1) perhaps, staff should clarify regarding warranties etc as nothing was disclosed when I originally dropped the phone off regarding this nor when I picked it up, hence why I took time out of my day to come back in. If i had known to begin with this “damage” would cost another $182, I would’ve gone about my day. 2) If I don’t feel like the person I’m dealing with is even remotely responsive or interested in trying to help me resolve an issue, then I’m not going to continue the conversation. Verizon was the one who originally helped me get to you all in a pinch! Not only did I feel as though I was talked down to, but, there wasn’t even an offer to actually physically look over the phone. You glanced at it briefly while it was in my hand. I don’t have a problem with accepting that no one could do anything but replace the screen again at a cost; it was the fact that warranties weren’t explained to begin with and I felt completely dismissed.

Kayla Seal

I was scrolling through all of the reviews and was going to choose this man for repair, although.. the owner, Shane was going to charge me labor just to purchase the tools and screen to do it myself. Don’t recommend this place to anyone.

Geoff Johnson

Tidy, neat and friendly. Would recommend to anyone looking for fair and friendly service.