Reviews of ConnectA Cell & PC (Computer Repair)

Marcus Mansfield

Everything was fixed

Tireace Johnson

This review is long over due. I am very thankful that businesses like this, that provide good quality customer service, still exist in 2019. I’ve had my laptop and my cell phone serviced here. In my experiences, they fixed the issues without raking me over the coals like the corporate run businesses would try to do. I will be a returning customer, and surely recommend to anyone who needs repair of a device. Thanks guys!

Mr Rob Perdue

I would not recommend this place to anyone. I took my computer in there because I kept getting blue error codes. It took there tech team 3weeks to even figure out what was wrong and I had to call every time to recive updated even if they said they were gonna call me. I was informed I needed a new cpu and motherboard so I had them buy them. $300 dollars later I return to the shop to where the man behind the desk try's to give me someone else's pc. I get my computer back go home plug it in and its still restarting it self automatic. I take it apart to find the "tech team" had not applied thermal paste to my cpu. I call back and the man on the phone pretty much calls me a liar when he doesn't even see the computer saying he knows he put thermal paste on it. Do not go to this buisness they are rude and don't know what they are doing.

Henderson Michael

I cracked the screen on my Note 5. When I took the phone to Best Buy they replaced it under the Geek Squad warranty, but left me hanging when it came time to retrieve the data off the old phone. Best Buy referred me to a cell phone repair store, but it turned out they don't keep the materials on hand to facilitate the repair, plus their quote was much higher. I found ConnectA Cell & PC on the internet. I contacted them, explained that I wanted to retrieve the data off my old phone. They told me they could retrieve the data. I took the old phone in and they put a temporary screen on it. They transferred all the data from my old phone to my new one, then they put the cracked screen back on my old phone so I could return it to Best Buy. I couldn't be happier. Great job.

Hank Goldstein

One computer repair; two Samsumg phone repairs. Excellent service; fair price; quick turn around. Recommend!

Marissa Sue

Excellent customer service every time! They've repaired one cell phone for me, and diagnosed issues with my son's cell phone as well. I have always been politely greeted and the technicians took their time to explain everything to me and provided me with my best options for repair or replacement.

Unkyd59 .

My wife and I have had multiple occasions to take advantage of the friendly, expert service at ConnectAcell, in Charles Town. We had a laptop keyboard replaced, and picked it back up the same day. Other issues have been resolved with similar efficiency. The pricing seems very reasonable, too. Highly recommended!

Batmmannn

Very good service wentvabove and beyond for me. Good people, seemed to care about my situation more than making a profit. 5 Stars all the way around. Will recommend to anyone.

Theun Knowntxter

I took my phone here and was very pleased with my repair.

sunday diaz

Awsome

Teddy Osborn

Got the blu phones they said would work with boost they wanted 200 found the same ones for 120 at best buy guess what they dont work at all and they try to sell another one to me saying it would work when boost mobile has no intention on using blu phones what so every i have talked to 5 people that work for that company all you care about is making money

Eric Perricone

The most honest straight forward place for phone/PC repair. They did a diagnostic on a phone we had could of charged us extra but instead saved us money.

Crystal Reid

ALWAYS GREAT SERVICE

Harrison Hatcher

Took this in to get the hard-drive cloned and swapped. The drive they put in to replace it is much noisier, they didn't clone the drive, and they took nearly a month to get it back to us. The PC now randomly restarts, the screen flickers, and it's functioning worse than it used to. They seem like nice dudes, and I truly believe they are, but the service we received on this was definitely not good.

Kit McGinnis

I want to like this place. The guys are really knowledgeable but I recently took my iphone6 in to get the screen replaced. I was charged $200 ($100 less than what Apple would have charged). They said they had a 2 week warranty. 2 weeks to the day, the replaced screen cracked diagonally across the entire phone. I took it in, and they said the warranty didn't cover it because the phone looked as if it had been dropped, which it hadn't. They used a cheap screen to replace it with, and now I'm out $200. Very disappointed!

oysterman1223 .

Brought my son's 6s in to see if they could ID the reason why the charging post wouldn't charge. Replaced the post component but the phone would not obtain service (wouldn't read the SIM card). Ended up taking it to AT&T in Ranson. They suspected a software/firmware problem and suggested Apple. Drove out to Reston to see Apple. Long to short (if it's been touched by a second party service...Apple won't even attempt to work on a phone that was opened by anyone else other than an Apple service tech). Decided to go back to see Rez. He offered that maybe the part that he replaced the original with might be faulty. He tested his theory with another part and turned out that he was right. He replaced the faulty part with one that functioned properly (no charge to me) and the phone came back to life. Thank you Rez....fine job. A reputable service provider for a change!

Tabatha Chesley

Excellent customer service. Great prices. Fast turnaround.

Donna Harrison

I've taken my laptop here a few times and received excellent service. Recently, I even bought a refurbished computer from them. Every person that has waited on me there has been efficient, knowledgable and courteous. Their rates are reasonable, and they get your electronics fixed and back to you quickly. I wish I had known about these guys a long time ago! Sunday, Riz and Richard are the best!!!

Gary Chapman

They have had my laptop over 3 months. The first time it was fixed they didnt bother to charge the battery to see if it worked. There excuse was....... we didnt have your password??? they could have called and gotten it just as easy. The second time they claimed it was the mother board. but they said they returned the mother board to HP and HP sent it back saying it was ok???? still not fixed. they promised to ship my laptop to me but yet 3 days after my call its still sitting in the shop??? i have no idea what the excuse will be now. 3 months later and still no laptop. Maybe they should stick to buying/selling/repairing phones??? Update, I just got my laptop by mail. 20 years of files, pictures and personal items that cant be replaced was supposed to be downloaded to an external hard drive.... My computer isnt worth being a boat anchor now. I was willing to deal with the no sound issue. But now i dont have any files at all, no operating system...... Nothing. I will give them an opportunity to make good on this if not then handle it legally. In the mean time i would watch what i take there. they may be ok with older stuff.... but if its a few years old take it to a mainstream repair place. yes, you may pay more, But it will be the way to go.... I cant wait to hear the excuse for this.. 9-3-17 update I have been working with the store manager for the past 3 weeks trying to get this resolved. He promised to call me back, HE doesn't (NO SURPRISE) He promised to mail me a USB drive to reload my windows 10 professional...... he didn't (NO SURPRISE) He told me he had spoken to his people about returning peoples calls to let them know what was going on.... they dont (NO SURPRISE) Now i have a USELESS $1700 laptop that worked that i now cant use. They deleted all my files, pictures that i had saved for the last 20 years. Work files that cant be replaced, memories gone and all the drives. I cant even get my DC-ROM drive to open so i can load windows from a disc. these guys destroyed a great laptop all because of a charging port. now the manager is avoiding my calls and the store is screening my calls. I have been more than patient working with them to try and resolve this issue but they continue to avoid doing the right thing. so here is my advice..... Take your PC some place else because only god knows how many computers these folks have destroyed and told the owners the rye computer wasn't fixable. Now i have no choice but to take legal action to include go after them for what it cost me in legal fee's. I tried, I tried to work with them and they just blew me off.....

Eric C

Only gave it one star because there isnt a lower setting. Phoned them today looking for a replacement digitizer for the Samsung S5. Was told they have them, but that they sell them with the glass. I said no prblem, but then was told "Oh, we cant sell you the parts, youll have to bring in your phone to us". Now, since the digitizer was already connected to the glass in the parts I was going to buy (and since I work on electronics for a living), I figured Id put it on myself and save on labor. These folks werent having it, and flat out stated they would NOT sell the parts to me directly without them doing the work. Im sorry, but any fool that turns down a cash sale (dont know their markup, but it would have been a fast coupla bucks at the least) deserves to lose a customer or 2. Hope it was worth it, as I will never call these rude people again.