Reviews of Apple Reston (Computer Repair)

A Google User

Waiting for an hour and a half for appointment. To be fair, it was a walk in appointment, but if we were given right estimate we would walked around the Town center or have lunch and come back. Instead of it every 20 minutes we were told that someone will take care of us in 20 minutes. Guitar music playing in the store is annoying as hell

Robert Walker

Great personnel

Marshall Clark

Horrible service. Appt @ 4:45, told " up to one hour." Now it is 7:25. Told phone os ready on the the way. Total lack of urgency or any professionalism. Will never return or ever buy an apple product again. 30 staff and nobody can help.

Rudy Conrad

I am not an apple fan. In fact, I can't stand their products or their software practice of slowing down phones because it help preserve the battery. So why the 5 stars? My daughter has an iPhone 6 and it has had several problems with the battery. We made an appointment to have the battery replaced because the phone would no longer charge or turn on. The day of the appointment, I received a call and was informed that no batteries would be available for a week or two and that they could diagnose the phone over the internet. After explaining that the phone no longer boots, we were told to keep the appointment so they could diagnose the issues there. Once at the store, the technician was able to get the phone to boot but offered my daughter a replacement phone for the cost of the battery. He was certain that with the software issues that the phone displayed that the new battery would not resolve the issue. I am a huge fan of great customer service and that is what we received. They made my daughter happy and this makes me happy! The least I could do is leave an appropriate review and to say thanks!

james atkins

Sales staff and tech support were both exceptional..I'm not from this area but I will highly recommend to this store for your next Apple product.

Loudoun County Rocks

Ugh. I love my Apple products, but oh man the wait...the wait...the wait...to get serviced here is something (even with an appt).

Scarlet Emeritus

Staff moves quickly and efficiently to help you with all your needs

Muzio βeatz

Why did they buy beats

ron revelle

Great customer service

Alex Grimsley

I worked with Chris regarding a harddrive issue with my MacBook. Chris was very knowledgeable and fantastic customer service. I really appreciated him thoroughly explaining the issue and giving reasonable options.

Jason Braun

Just an average Apple store, only worse. You literally have to hunt someone down to ring you up. This is actually pretty typical for all Apple stores, only worse here.

BA McMullen

There's not a whole lot to write a review on. This is a pretty standard Apple store. Clean and always busy. The usual. Good place to waste some time if you have some to kill.

dina k

i went it on a sunday.my iPhone was breaking.and the store was very busy.now I could tell I will be ignored or not helped.i did approach a sales clerk (in most stores people usually should be approaching you)however I could just tell that he seemed annoyed by my presence. I told him about my phone and that I would like some help he told me that too bad but its way too old and its time to replace it.i wish he would at the very least showed some empathy. overall I avoid going to that store due to the fact that I often feel ignored and dont feel welcome at all.so I just purchased a phone from somewhere else.doubt ill be back.Another thing is I wish they had more people working esp on the busy days.

Curtis Petitt

Staff came off rude and kept trying to sell a new phone instead of just fixing mine like I asked and had an appointment for. Very frustrating

Jason Gray

I went for something simple and it was far less personable than any other Apple store I have been to. I have all Mac products and I am a retail manager. This was not the first time at this location. It just so happens to be the closest to where I reside. I would drive further for a different better experience. From what I expect the Apple store to be, is the experience and the personal touch. This was basically order g a cheeseburger at a random drive-thru. I don’t do that either. Just sad really. For such a good product. That is the best this location can do?

Tanya Gupta

I took an appointment and had to wait 20 min before the tech came to me. And the thing that upset me the most was the tech ( a guy with glass and goatie beard) was always just wanting to leave. Being a loyal customer for almost 6 years this has never happened to me. Second of all after reformatting my phone the same tech handed me over a phone to called the iphone customer care and fix my issue. Tell me why the hell would some drive an hour and half to get their phone fixed by a professional if they are NOT INTERESTED. This young man managed to vanish and when i asked another tech out there (she had long hair do not remember hair name) . With full of attitude she dismissed my problem. I was in an unknown place with no contacts on my phone. Extremely dissatisfied as I did not go to buy a phone no one wanted to help as it was FREE. Shame on this store for not valuing their long term customers. I will find a way to report to the head quarters and this is ridiculous. Thank you really for ruining my weekend.

Virginia Fan

I had purchased an Apple phone and after all the upselling features and insurance was added on, the total price came to just under $1000. I thought about how this was a ridiculous amount to pay for a phone so a couple of days later I returned it and purchased an Andriod phone online for about $200. They do have a great sales staff here though; very professional, polite, and helpful.

Raymond Mueller

Nice store, friendly staff. If you have Apple Care and need service call ahead and make an appointment to avoid a wait.

DA Pooch3

Ridiculous! No parking, fear of car being towed, and SLOWER than DEAD Customer Service.

Craig Phillips

10 calls and on hold for 2 hours, disconnected twice while on hold, to check on the status of a repair that’s 3 days late. Store closed on a little skiff of snow so I had to reschedule my 1st appointment after driving 20 minutes out of my way and taking time off work. The next appointment wasn’t for a week later, so now 3 weeks without my phone.

Michael Hill

Took in my daughters iPhone 6s to have the battery replaced and they would not replace it because the tape on the battery was disturbed. No issue, I understand they don't want to be responsible if the phone was touched by a non-apple person. So we took it to a local Batteries+ and they asked who had opened the phone. The repair guy said it was a mess inside. Three weeks later my daughters screen malfunctions, the backlight died. I opened up the phone and found a lose screw inside that was nowhere near the battery. It was a screen attachment screw that was for whatever reason removed and not reinstalled properly. This screw should not have been touched to replace a battery. It turned out the backlight was damaged and I had to replace the screen. Three months and the phone works fine. They also lost one of the two external screws near the charger port. No reason to take a device into the Apple Reston store if they can't be bothered to put a phone back together properly. I don't mind the restrictive battery replacement policy but if you are going to tear up a phone and leave lose screws inside the device and loose a screw you should not be touching peoples expensive apple devices.

nag v

Better that you buy the product on-line and head over there for pickup and quick setup Should be helpful instead of waiting

John Dee

CSR suck BIGLY! Never pick up the phone. No management. Chaos! Random punks hired just to crowed the place and look busy. And everyone hiding so do not get asked something. Just pathetic.

Barry Eisenbaum

Superb customer experience

Nicholai

Just another apple store. If you know the demographics of reston then you can imagine how popular this place is

Christopher Ulloa

On the phone for 20 minutes!!! I can't wait that long for a quick question about my boyfriend's broken IPhone X, a company an 1?$1000, can't even pick up a phone call. Ew, Galaxy S8 here we go.

Jaee Kshirsagar

Rude employees and do not care for people who have come for billing/return issues. Do not go to this store. The employees can be a serious concern for this Apple store to close down in the future. Especially unprofessional and unhelpful employees like Jamal.

Tenisha Clarke

I shattered my phone (the front and back, yikes) and was expecting to go in and have to wait a VERY long time for assistance being that I didn’t have an appointment. But the staff was extremely helpful and took care of my concerns very quickly. Sam is awesome!

Kamran Qadir

everything was good but parking is not available in near you have to paid park in fountain drive garage .

Kathleen Maynor

Great people and service

Juhee Jain

I wanted to switch out the color of my apple watch because I had changed my mind. Shannon at this location was incredibly pleasant and processed my exchange efficiently and was super fun to talk to. Thanks Shannon for a pleasant, fun, quick and smooth experience!

Temka99240630 Orgil99197346

service was terrible, I made an appointment and yet they made me wait 1 hour again. there wasn't even a lot of people. left without any service

Ritchie Yadav

They are becoming worse and worse in their service especially if u r an old customer..they are very nice and friendly if u r buying something but if u are going for any service or repair..they will treat u differently amd5make u wait for hours and hours even if u go for walk in service..coz their priority is to get new ones not to help the old customers..

Wintu Running

All I can say is Thank God I dint do business with them. Especially the guy who makes appointments with his glasses on, so RUDE and ARROGANT. He will not be acceptable even in 7-11 stores . I wonder how he got a job in Apple Store. " one apple will ruin the whole basket " Hope management kicks out people like him and get efficient staff for better reputation of the store and be more successful.

Amira Saudi

In the past 3 years, I've gone to the Apple Store on several occasions for my phone. I was having an issue with my mac for the first time & I made an appointment to have it looked at. Courtney was very kind and helpful and she spent almost an hour getting it fixed & she even made sure that everything was running fine so I wouldn't have any issues coming home. I received such amazing service on a Saturday night! Thank you Courtney :)

Joseph Kerollos

Just your normal Apple store. Staff are nice - as usual - nothing major

benji grapes

This Apple Store is the worst one I've been too; I bought laptop here after 2 weeks it stopped working they sent it out for repair after several days or linger can't remember exactly... I finally get the laptop back; it works 3 days and doesn't work now.... I didn't spent 3k to waste days driving back and forth to apple. If Apple can't make products that work why should I pay top dollar to wait for Apple to repair it? I bought a new computer id expect it to work perfectly for at least 1 year

Roya Gio

Walked in this evening, got my name & number on a waiting list, were told it would be 30 min wait time ...walked around Reston until I got a txt asking me to return to the store! Walked in , showed them the txt then were told to sit at a table & wait to be called - waited an other 15 min until some nice lady came & tried to help me. She couldn’t fix or find the problem with my Apple watch , she did everything she could no luck to get the darn watch to power up. She then asked for proof of purchase when I pulled up a copy of the the invoice , with the date & transaction she asked for a proof w serial number ! I had the original box , all the parts & power cord. At this point we have been there for an other hour. I told her the watch was purchased at Best Buy & I tried calling them to get the serial number ... the whole situation was just a total mess! I had no more patience after an other 20 min on hold on the phone with Best Buy trying to get the serial # I decided to walk out without resolving any issues ( my son was starving) . Total waste of a beautiful Saturday Night! Thank you Apple Reston for nothing! So frustrated especially because my watch was purchased only 10 months ago & it stopped working on its own, no damage or anything that I have done to it caused it to stop working! Could use some real help & some customer service !

Raj Shivjiani

Apple Store in Reston Town center is great store to visit. Although it is very busy most of the time, I can get more than one thing done while I visit this store, like enjoy the dinner at Big Bowl or if it is morning time, I like to stop by at Panera Bread for a bagel and coffee. People at Apple are nice and polite. (At least the ones that I have dealt with). I would recommend this place.

Climate Improvement

The employees at alot of these apple stores do not have manners. I've seen it worse at this one. I experienced horrible customer service, discrimination and racism, all in one visit and every time I come to this Apple store it is the same thing.

Ram Charan

They were quick

Bill Elliott

I told the clerk I wanted an iPhone 7 and a gift certificate for the equivalent amount. He asked me what color I wanted for phone. I told him. He brought me a bag with a gift certificate and had me sign a reciept. I grabbed the bag and started to leave. It was empty. Then the clerk pretends he doesn't understand I ordered a phone. This is after getting slipped coming in because the clerks expect you to walknup to them like a court, then standing around for 20 minutes with no one knowing what's going on next because there's no visible line, there's no known number system, there's nobody calling names. Another waiting customer said the clerks were writing down physical descriptions in their tablets to keep track of customers by name and appearance. This is the only store with a stupid mosh pit format I will shop today. And that's the last Apple product ever purchased by this reviewer. Made by factory slaves in China anyway.

Marco Bovo

I got there 15' early and got served 15' late. People are cordial but they follow a script that is aimed to make spend as much money as possible - this is not the old genius bar anymore

Edward Coles

Way to pricy, stupid money for a phone or computer that is not faster or better than others on the market. So we waited 20 minutes for someone to help us, while 3 genius' were just standing around not doing anything. Terrible service on top of ridiculous prices. You go Apple, guess it's time to sell my stock.

Mohammed Al Attia

Friendly staff and very attentive

rehab o.j

Always crowded!

Andras R

Sunday. Counted about 14 sales people on the floor. The store is not particularly busy. Been waiting for 10 minutes for someone to afford me the opportunity to leave my money with Apple, still waiting... That’s pretty frustrating. I could have bought this product at Best Buy in 2 minutes. They actually care about selling to their customer (and I have to say I did not set a high bar with BestBuy). This “consultative” sales model has to go. It does not work. Gone to BestBuy to buy the same product. Wasted about half and hour for nothing.

ebrire .

This place seems to be always packed but you can get things done quickly

eileen li

Worst place for phone services. You need to wait at least 1 hrs to get tech person to look at the phone. Most of case, they find every reason not fix the problem.

Matt D

Very friendly and helpful staff, however they always seem to be completely overwhelmed.

Abhiram Siripurapu

I just had a conversation with one of the store leads Carmen Fernandez and I can say she is horrible. The way she treats the customer is the worst I have seen in any apple store. She is so motivated to charge customers even there is a flaw in the device. I have an xs max which has a rough edge and they say it’s a physical damage. The real problem is she can’t explain me how Someone can damage a phone without Anu my scratch

Jennifer Wing

Staff was very helpful on a very busy day.

Gabriele AbdelaIziz

Worse costumer service ever! I waited for hours they told me they could not help because the store was going to close and told me to come back without appointment in the other day. I came back and told me I had to wait at least 30 minutes and start the process all over again. I wish I could give 0 star. I’ll never come back!

Eliud Gil Samaniego

They keep us waiting a long time and there was so many free apple guys

Quedma Baiardi

I Love

Chuck Kettenacker

Piss poor customer service. Stood there for 15 minutes, wasn’t that busy, couldn’t get anyone to help me. Employee asked a lady if she needed help, she said no, so then I ask for his help. He said hold on let me check the cue and walks away. Other guy comes up and asks what I need... I wanted to buy a watch, guy said there are 3 in front of you and walked off. This store has gone way down hill the past 12-18 months. I live next to it but will go somewhere else.

Nathan Bacchus

Went here for a swollen battery on my Apple watch. The employees were completely in the dark that this was even an issue and basically dismissed my concerns. They just blamed me for cracking the screen and wanted to charge $230 for a replacement. I spoke to a manager (Keith, I believe) who appeared to know even less, and was even less helpful, than his original staff member. In the end, I just walked out and called Apple Care. They were immediately aware of the issue and offered a free replacement. Bottom line, skip this store and just go to Tysons where they know what they're doing, or call Apple Care directly.

Willem Koenders

Got here to get a new phone. We’d done all our research ahead already. We were told to put our name on a list, and then that expected waiting time was “20-25 minutes”. After more than 30 minutes we asked how much longer, and the answer was “about 10 mins”. Another 30 mins later, we asked again: “there’s still someone ahead of you”, followed by an uncalled for snarky “we’re doing as best we can with the resources we have” (which apparently isn’t true; the expected wait times should reflect that, but they clearly didn’t). Hence, after waiting for over an hour, we left - we’ll give our business to T-Mobile.

Jan Toomey

Had a great quick visit at the Reston location. Ask for Jonathan C.! Very nice guy and did a great job for my Aunt and I

Dale Gardner

The store is consistently busy whenever I go, but I'm unfailingly greeted by someone and directed to further help with whatever I'm there for. Techs at the genius bar are knowledgeable and helpful, and seem to try to work to minimize repair costs when things break. Despite the crowds I'm generally in and out of the store as quickly as I'd like to be.

Diego Mayne

Went to Apple Store in Reston with a stubborn Malware problem. Walked in with my Macbook just to buy a hard drive to do a backup. That's when Genius Bill Merchant asked me what issues I was having. I told him and that's when he sprang into action - we opened up my Mac and he started racing through all my settings and files. It took about 20 minutes but he got rid of my problem, helped me install a Malware detector and got me started on my backing-up with my new hard drive. Bill, thank you for perseverance in solving my problem!

Lola Pow

Terrible experience!!!!! What's the point of scheduling an appointment to wait AN HOUR AND A HALF to be told that they can't help me until 7?!!!! No one has time to wait around until they decide to help us whenever THEY feel like it!!! It is absolutely ridiculous. Isn't Apple supposed to "aim for great customer service"? WELL, Reston Apple isnt!!!!!

Amanda Romero

Had a great experience here yesterday! All the employees were great! Buying a new iPhone was easy and they helped me set it up and were extremely patient with me while I had to work out issues with my Apple ID! Took over an hour in the store to get everything set up and the employees never rushed me!!

Jarod Blaney

Brought in a corporate iPhone that was stuck rebooting. Set an appointment with a 5 minute wait, ran all the diagnostics, got a new phone under the warranty. Couldn't have been easier. Total of 30 mins. Great service and stood behind their product.

Michael White

I recently bought an Apple Watch at the Reston VA Apple Store; it was one of the best buying experiences I've ever had. I was greeted at the door and led to sales staffer who got my watch from the storeroom. I was then handed off to a pleasant and well-informed specialist who spent a good half hour helping me set up the watch and get it paired with my iPhone. This is a great way to buy tech.

Victor V

Excellent store and service. I wanted to change battery for wife's 6s plus. So did chat with the apple help center booked appointment went to the store gave phone and 2 hrs phone was ready.. Really good job. If you want to go for battery replacement make sure to take appointment online.. Employees are really helpful at the store

Kevin Henriquez

Always take care of me. Great location

David Ward

I had an appt at the Genius Bar to discuss repair of my recalled phone. Alex S. Helped me and was very knowledgeable, courteous, and swift in finding a solution for me. Excellent customer service. Best experience I have had at an Apple store. Thank you!!

Kerri S

First off, I dislike Apple. I dislike all Apple products. I really don't like anything about Apple. The only reason I went to the store was because my friend's cell phone broke and we had to go there to get it fixed. We waited at least an hour for the replacement phone that she ended up getting. I guess it was worth it for her, but I just don't usually have that kind of time. I've been to this store on several occasions with that same friend and her problem phone and every time the store is slammed! There are just people waiting everywhere for help on buying something, for help on getting something fixed... It's just a madhouse. What I will say though, is that the people are very friendly and helpful and when tempers run high, which I saw on at least one occasion, the employees maintain their cool and remain completely professional.

ChihLin Liu

The customer intake system is really bad. I have to say to the staff that "Am I like a tree here" after 10 minutes wait.

Ramiz Saei

I made appointment and went there for a battery change for my 5S , two hours later they told me they found a red dot and they did not replace the battery since that is a sign of corrosion. The whole thing: genius bar and the staff going around with their ipads is just a circus to sell more iphones. I replaced the battery at "battery and bulbs" for 59.99 and none of that BS and red dot came up! these guys don't want to deceive you , they just replace iphone batteries in 20 minutes. make appointment online and pay 59.99

Zara Evander

Dope store.

Muhammad Hadi

Terrible experience - Technicians are very ignorant- I spent 2-3 hours trying to fix 2 very easy problems but ended up leaving with nothing fixed- while driving home found out a way to fix it myself-Speaking very very very low could not understand at all. was told third I come to get my phone fixed WITH WARRENTY I won’t get to use it.TERIBLE experience.

Tanmay Singh

A well managed store as expected. The staff was real good and helpful.

Clutch_ Noony/Nasser

Very nice place! I like how they have a lot of iPhones displayed!

Richard Burbage

Very annoying! We go in with the problem of horrible battery life on two Apple 7's that otherwise were working perfectly fine. They still charge you $35 to replace it though. Then as they were replacing it, they broke a manufacturing defective display screen cable. They tried to charge me for it! I argued and they removed the charge. But also, I had just replaced my screen protector before I brought it in and that was broken in the process of repair. They didn't offer to replace that because they made me feel lucky that they replaced the display for free. Typical Apple!

Farhan Yussouf

Can improve on customer service. We are buying products with money. Not picking it up for free. Go there just for proximity, otherwise would not have had.

Ben

I mean it's Apple just generally bad.

Jennifer Fauver

Busy, but the wait wasn't long once we got on the waiting list.

Stanley Stewart

Great Staff. Be aware of having to wait for a bit though. It's a busy place.

Danny Burk

Crazy busy on Black Friday, but help was easy to find, responsive, and knowledgeable.

Shelby Brown

Was at this location today to buy a new phone everyone was super nice but the second man that helped me I believe he was a Tech specialist was SO incredibly knowledgeable about all products and things they have going on within the store that I had no idea they offered my phone took a while to back up so we were chatting for awhile he def made my experience seem to go by quicker thanks again Corey for the great customer service !!

obdc obdc

Was good

Ali A

A typical Apple store, good employees, but most of the time crowded and you have wait few minutes to get help.

ray rokni

went there to fix a broken phone or buy a new one. wait was very reasonable and quick. the tech explained himself well. purchase was easy without any headaches

Christina Hammrich

Can’t even get someone to pick up the phone. Try to make an appointment but the website is so confusing I gave up. Walk-ins take up to 2 hours! I don’t even want to be coming in here but have been having SOOOOO many problems with our iPhone 6 and 7 that I don’t have a choice. Second visit in 3 months. My son switched to Samsung a few years ago and LOVES it. We have only ever had iPhones (since 2010) but I am to a point where I think I’m about ready to give up. Oh and in addition to all of this frustration you have to pay $3/hour for parking now. It used to be free. FRUSTRATING!!!!

Serife Dogan

I had my Apple ID and password problem Apple locked my phone for security problem.Someona shopping from my Apple account.I went last night Merket St.Reston,Apple store.When I entered to store one young girl she asked my information and my problem.I need Apple ID and password I could not do by myself and also with Apple support.I said to her my phone is locked.She told me we are not serving that kind problem from here go to Apple support.When I insisted a little She agreed to meet with me..I wait my turn and then young very happy to help with behavior I started to explain my problem.by the way 2 Iphone 8plus phone,Apple 2 I pad and haedphones I have.I am was good Apple customer.within my processing where we sad I came several time our table.That person was wearing Rainbow color Apple Watch..That person who was wearing rainbow color Apple watch whispering something in his ear who helped me.the gentleman who helped me understand what I want I am sure.the store started to be crowded I guess,who whispering his ears several times that person look like his manager she was not look at me my face,She talked just him and she looked his face..She I behaved I was not there and she asked to him what language she is speaking..who was talking his hears that person has own incompetence,their inability to That person is tied to that issue..At that time around table how many people next to me I do not know that person never talked to me in excuse my language barrier.That Apple Reston Store employee who has Rainbow Apple watch in front of a lots of people underastimate me..they discriminated me..I saw a lots of people came to store not buying new diveses..Many people has a same problem like my issue..after this communication young man forcibly left to help me..He went employees room..I wait a little time he did not come back and i felt so humiliated myself and I left there very sadly.I protest Apple products insufficient to solve problems..They want to sell just products.after selling the product they humiliate the customer and don't look at their faces.I am Condemnation from here Reston Apple Store never go back again and never Apple products again.I bought new Sumsung Galaxy note 9.I love so much..

Bridie Utt

I was very skeptical at first one because I just bought my daughter the new iPhone RX and spent $800 for it not to work and had to take it to the Apple store in Reston to see if they can fix it. when I arrived there was several people in the store it was very crowded and busy but they spoke to me right away, as soon as I open the door and got to us within 10 minutes it only took about 30 minutes to fix the problem. Very professional courteous and knowledgeable. Highly recommend the store.

Narges

Very busy but great people also great location

Vineet Singhal

Always crowded but service is consistent and competent.

Viraj Shetty

One of my worst experiences ever in the USA. I think this company has become so arrogant that they forgot that at one point their entire stock was worthless. These apple geniuses in the store looked at me as if I was a criminal. One day, my wife's iPhone suddenly started asking for an activation lock user/password. This phone was bought by us 3 years ago and it was right of them to ask for some security related questions. The problem was that my wife has forgotten the apple id password that was originally used and we were ready to prove to them in other ways that we were the owner. This store absolutely refused to give us the benefit of the doubt even when we showed them that we had 3 iPhones, 2 ipads, 1 iPod and I MAC. Even this did not convince them that we were not criminals. I have been waiting for 1 month for this problem to be resolved and it is still not resolved. Amazing ... Is there any Apple geniuses who can solve this problem ? I am sitting on a $399 phone which is now worthless. The Manager was clueless individual who smiled the whole time without offering any solutions. I am not there to be smiled at. I want a solution to my problem.

Neil Kossler

Very pretty store. Some of there tech needs help.

Meeta Gupta

Nobody picks phone, worst customer support

Starback

An old women stuff refuse to use the Apple Store e-Gift card for my order, because she's lazy, and I moved to the Apple Fair Oaks they helped me.

Basit Tusher

Service is great, but they are slow.

Cory Leigh Rahman

Always a pleasure visiting this Apple location. If you intend to drive in from afar, I recommend calling the store directly first to ensure you’ll get your problem solved when you arrive. It’s always nice to have a human on your side.

shari poinsette

Staff was friendly and helpful!

Dulles 2017

Dear Store Manager, Is it too much to expect reasonable customer service when people paying 30-40% margins ? it wouldn't be bad idea to check ALL the reviews here to get an idea. Time to replace your RUDE employees with normal folks. Chick-Fil-A rates better than Apple . After a visit to store, No surprise why AAPL lost 60B after posting Q4 results.

Bruce Cruz

Not as helpful as I wanted when I requested a copy of the Mac OS X El Capitan 10.11.

Lisa B

Let's start with the positive, the store is convenient to my home. While I would love to leave it at that, you should know that depending on who you get synced up with, you may get a condescending smart a$$ who thinks he is truly genius while you are not. There seems to be a lot of people, at times, with iPads and ear sets communicating with each other instead of you. Not the culture I would expect. Sorry, Apple Reston. Reluctant to even go there again.

Praveen Srivastava

I have horrible experience in taking appointment. It seems like apple don't care. The online phone system to take appointment sucks.

Mydeen Yussouf

Thanks to Alonso my genius table experience today was delightful.

Alaina Hayes

This place is always too busy. They need to add another store in the area

varun kumar

Worst apple store I have ever been to. I visited the store today. Went to pick up my online order for an iPhone case. Not friendly staff and no proper greetings. I had to wait for a while for someone to come help me. They took my name and said someone will be with me shortly and was asked to stand aside where there was no clear line. Nobody showed up for about 15 mins. I had to leave the store without my order. I am going to cancel the order and buy it somewhere else like Best Buy who have good customer service. Bad Apple

HIREN MODI

It's ok ! Always waiting to be addressed. The staff are all young kids and seem they are lacking in knowledge.

Joseph Carrier

My son and I recently visited this store for an iPhone 8 Plus repair. After speaking with Miles, he let us know that the phone would be replaced with a new phone under the Apple Care service. Then we found out that, due to a technicality, it seemed that the phone was not setup with Apple Care with our T-Mobile service provider at the time of purchase. This didn't seem right. That's when Dustin, store manager, saved the day. As a former T-Mobile manager, he assisted in contacting T-Mobile directly to sort out the issue. Confirming that the phone did qualify for Apple Care, we walked out of the Apple store later that day with a brand new iPhone 8 Plus! Thanks again!!

Tina Rosenthal

Women of a certain age are invisible there.

Hema S

Awesome store with great service

Brian Jenkins

First of all, if you're looking to take advantage of the $29 battery replacement don't make a "Genius Bar" appointment and expect it to happen. The stores will not have a battery for you and you'll be wasting a trip. Contact Apple Support, they'll order a battery for your device (based on the serial number) and ship it to the store and notify you when it arrives. (Current estimated wait time is 2-5 weeks.) As far as the Reston store itself, it's a perfectly fine store. However, getting to the store is pain in the butt because of its location and having to pay for parking with the RTC App. You're better off going to the Tyson's Corner or Fair Oaks Mall locations.

Nawid Shinwari

APPLE IS DOING FALSE ADVERTISEMENT!!! Iphone X are not water resistant The manager Austin Lutz & one of his employees admit that "Water resistant to a depth of 1 meter for up to 30 minutes" was misleading advertisement by apple. Very disappointed & apple won't take responsibility for it.

Nisar Khan

Excellent

kbala50 .

Not so knowledgeable staff

Tim Spees

Have taken care of my daughter and her new baby son so professionally, yet kind and mindful. Good group in labor and delivery, and NICU. Thank you for your care.

Mikhail Lemeshev

Always super long line! For purchase AirPods I spend 40 minuets Thursday 2 pm. !

suheyl basar

Great shopping experience...

Osman Nuri DEMIRCI

Very nice !!

Bastian Werner

Good Apple Store, nice Support

luis tobar

Best customer service in the history for customer service. Went out of there way to help me out! Left there berry happy and relieved! Shout out to Samantha and the manager!

daryoush kazemi

Maybe it smallest APPL store I have seen.but very nice area . customer service great .thank you

Adell Shilova

Busy af, some cute guys tho

David Cordoba

If I could give this store negative stars I would. They lie and scam. DO NOT GO HERE.

Dan Whetzel

It is Apple, I have to go here from time to time when I have issues with my devices. The store is open, lots of opportunities to try things hands hands on. There are helpful workshops from running on various topics. My chief complaint is that you have to make an appointment days in advance. They promote the customer service agents as geniuses, they are anything but geniuses. They may be able to answer very basic questions from grandma, but they know nothing about the hardware or software of their own products. If it is not working as intended, they have no ability to fix anything, they will swap it for a used refurbished device, at the consumer's expense, unless you have Apple Care. If you have Apple Care you get the same replacement of a used device, but the cost is less. There are no geniuses here folks, just swapping one problem for another. The other issue is parking, oh how ParkRTC has made shopping at Reston Town Center unbearable. It is not the cost the I resent, I am happy to pay a few bucks to park, it is the stupid app that they use. I am convinced that the app was designed by monkeys, because usage is counter-intuitive. You want to charge to park? Fine, but you have to make a payment booth with an attendant or have an exit kiosk. This app is awful. ParkRTC even charges those who have a disabled parking permit, worse, they do not have enough disabled spaces available, making it really hard for me to shop their when I have my son with me.

Manideep Reddy

I contacted apple support for help as my new device had some hardware issues which shows “no service” whenever I insert my sim. I reached this store today and They’ve told me that it’s an hardware issue and I would need to pay $350 and turn in my new phone to replace it with another one. Why would I have to pay for the replacement of phone which I just got 2 months ago and which is their fault for shipping me such phone with a hardware issue in it. I’m completely dissatisfied with their service.

Jim Bruno

Great store. Love Apple so it’s a great review.

Naman Bhansali

Out of all the apple stores this one always provides a terrible experience and I walk out angry. Making appointments is a mess at this store because I still end up having to wait a very long time. The Tysons store is much better and worth driving out too.

Jimmy Chaplin

This place is so very busy! They were somewhat out of sync and took 30 minutes to get my phone after being fixed. It should have taken 5 minutes or. Less

harry littlema

I have made an appointment but also still need to wait half hour for someone’s help. Why?

Paulie Mitchell

It's the best Apple. Iwould go here every time I can It's ready the friendliest place I have been to in a while. It's a great place to buy electronics and get all your electronic needs. Apple is the most radica and hip store around! I appreciate the time they take to be better than the rest!

Paul RIVERA

Never come back

Jane Zhao

Went to the store 2 times for my iPhone x screen problem. But their attitude is not good. The manager, Mike, is not nice to Apple customer. And they didn't resolve the problem. I have to call Apple customer service to replace my iPhone. Very bad experience in this store.

Casper Voogt

Always busy (as is expected), but a few days ago I went in for an appointment, was told to sit at the Genius bar, and then 30 minutes went by before any staff member at the Genius bar even acknowledged my presence. They were busy with others, and there was no good moment to interrupt them and just say "hey, what about me?"... but I would expect to be acknowledged with "sorry for the delay, we'll be with you soon". I'm not thrilled about waiting a half hour even though I showed up on time for my appointment, but it would have been more palatable had staff been courteous and at least acknowledged me and the delay.

Kai Wirges

It’s exactly what you can expect from an Apple Store. The employees are very nice, helpful, and can help you with whatever you need. I’ve not been there that often, but when I was I had no issues at all.

Mehdi Raoufi

They are clueless about their tech and even though I waited an hour in the store to be seen, they tested me that my appointment was ready. In the 30 seconds it took to find a "genius" to check in, they had deleted my spot and tried to get me to wait another 3 hours. Not a great location at all.

jonathan lopez

Good and understandable people work here

Veni Punia

My visit to Apple Reston was awesome because you get to explore the store and more.

Jannet Colvin

A very good place to get Apple products, they always have stock.

Wajma Akbary

I took my relatively new MacBook for repair and they only focused on two of the issues I had and ignored the other issues very inconvenient for me to keep going back and forth for them do fix all the issues with my Mac. I am very upset and disappointed with Apple and this location. I used my MacBook Pro for 9 months and I took care of it (no physical damage) the screen started getting fuzzy and it would over heat and the battery started to get used up quickly. And they replaced the screen and the bottom part of the laptop instead of replacing the whole computer. What’s the point of the laptop if they had to replace everything.

Craig Herring

Friendly staff always will to help out

Anil Suer

Friendly and kind staff. I had a problem with my physical credit card to work. The manager stated, I can make the purchase online if I would like, and had my new laptop ready for me in less than 30 minutes. Great, and friendly staff, thank you for the help guys!

Steve Rivet

After my wife and daughter spent a couple hours getting "help" on her IPhone that ultimately did not resolve the problem, I went down myself on a day off to try and get help, cause online reservations didn't work and no one answered the phone. After a 30 min drive, and wasting time dealing with Reston's infuriating parking garages, the Apple conciege cheerfully let me know it would be a 2.5-3 hour wait.

Shiv Umapathi

Two stars not one because the products are actually good and have really been revolutionary on a global scale, but have always been over-priced, I was able to rationalize because customer service was good but now after my last interaction with the Reston store, there seems to be a change for the worse, not sure where this is headed, I know Apple cannot care about my small business, but these things are cumulative.

Marion Lemaire

Very satisfied about Genius Bar Thank you Adrin

TJ Wooldridge

This place is a joke. So crowded and crazy. Even if you set an appointment it takes forever. Avoid at all costs.

Chelsey Byrnes

Today we had Bring Your Child to Work Day and as part of the day we had a demo at the Apple store. The entire staff was amazing and accommodating for our 15 youngsters. Thank you John for an amazing art demo. They all returned to the office asking their parents to buy them an Ipad! Not sure if the parents are pleased ;)

Sam Ghanta

You need service for apple products, nice location to visit. Free parking closeby

Ace 1

100 customers waiting in line and no one paying any attention to new customers coming in the door. A 2 hour wait, being totally ignored by the staff, just to ask a few simple questions about buying a mac book. Epic Fail.

Jon Ericson

Apple ... Released a patch which caused disruption to services as well as some of the software critical for business/work purposes. I tried to book an appointment with the store over the phone; however this service is not available. I make arrangement to leave early from my work to reach the store to obtain support. Within the store I explain the assistant about the situation I had run into and how critical it was to get my laptop in operational state since my business/work dependent on it. After few minutes the assistant returns requesting me to book an appointment since their technicians will be leaving 1 hour early from store closing. In the midst of my conversation with the assistant explaining once again to him how critical the support; an individual named Mike jumps in and explains to me that I need to obtain support from my IT department. I explained the individual that I had performed these processes on basis of which they were able to resolve some and not other application issues. I requested for trying to see if I am able to obtain an earlier appointment; however earliest appointment available was 2 days later. I explained him the loss I would incur if this was the case. Being a loyal customer for Apple for so many years; it is a shame that Apple has not developed proper support channels for supporting business critical issues versus general issues which customers have. If Apple wants to retain their existing customers it is high time they step up and invest better trained professionals for support as well as invest in better representatives who are service oriented (not the ones who can't help and waste 20 mins having conversation on baseless things). Not sure who manages this division of support but high time for Tim Cook to review such posts on Apple Store Support. Also a note for Development Team please test the patches thoroughly before releasing them and provide an option to easily downgrade if user runs into issue. There is a lot of process involved to get my laptop back to original state just due to some lack of quality checks

Mark K

Update: I’m changing my rating from one to two stars because on my third attempt to change the battery, and after my original 1star review, they actually changed the batter in one hour, and the store manager waived the $39 fee, since the first two attempts were a waste of time. My new rating is still lower than I (and I’m sure he as well) would like it to be. That’s because 1. It shouldn’t have taken a bad review to motivate good service. 2. My weekend is most definitely worth more than $39. 3. The first two visits were just really bad. But, it was a good gesture from Keith, and so, at least they’re trying. Thanks to Store Manager Keith for helping me realize that Apple products are not only crappy and over-priced, but they also have the worst customer service in the industry! Two days wasted trying to change a stupid battery, one of which standing in line. Both my family and my business will be dumping this company once and for all. So long, Steve Jobs!

Anil Kumar

Made a mistake of going to store to buy an iphone (Receipt attached for the record).Store was not so busy but the whole thing is horrible.Most of the folks i talked are a bit arrogant. Especially the hat guy standing in the front is so F rude.Apple turned out be 4 times worse than horrible DMV/Taco bell guys.AVOID unless u want to deal with

Molly Walsh

When I went this past weekend customers were out numbered 5-1. Yet none of the workers really wanted to work so would offload me onto the next worker. I had to pay for parking for 2 hours just to be told that the only way to fix my phone is by buying a new one and the warranty expired last week. Since then all texts I have sent to people show up green. I’ve tried signing into my account on the iMessage part of settings and it shuts my phone down completely. I loose battery percentage when doing so as well as more than half of my apps were offloaded for no reason. All in all would not recommend

Kayla Seal

If I could give 0 reviews I would. I tried giving this place a second chance. However, failed. First time visiting I waited over an hour for someone to come and help me after making an appointment. Same thing happened this time, for me I live two hours away and made an appointment one day ahead of time for a certain time and waiting two hours after checking in for someone to come and help me. After repeatedly asking the sale reps that it was my turn and they laughed and said they were busy. If I were you, and you have issues with your Apple device take it to another Apple store like fair oaks. I’m sorry but this place is definitely a disappointment.

andrew hatch

Employees are helpful however it's usually busy with a wait if they can even help you that day. Make sure to make a reservation online beforehand and factor in that parking in Reston town center is not great.

Mark Raffo

Even with an appointment for a simple battery change, it was a 3 1/2 hour wait. Although we were told over the phone it would be an hour tops. Not sure what the purpose of an appointment was for.

Kousik Ravula

its not a big store, but you'll find almost all apple products and accessories here. appointments are always recommended for apple genius

Becky Bray

I dont understand why I just counted 17 employees and 10 of them are just standing around not doing anything, but we cant check in 20 minutes early. I'm told because they all have different roles and only a technician can help us. Feels like poor hiring and scheduling management with an major opportunity for cross training departments. Especially since we were here last week to fix the same issue for a brand new phone, so obviously there is a high demand for technicians!

ozz born

Nice people but still not a apple fan

Linh Pham

I had some issue with the passcode after installing the latest iOS system. Long story short, I entered the right password all along but my phone kept going to Disabled mode for some odd reason. I didn't even make 5 wrong attempts, which led to 1 min disabled. I then got to the point where I was so close to having to reset to factory setting, meaning I'd lose all the data I hadn't backed up. I came to the store to make an appointment, hoping they could help. They were able to put me in the queue, but the technician was no help. He immediately suggested a factory reset without even looking into the issue itself. Also, there is another alternative to factory reset that would help keep my data, but the technician did not even bother looking into. He suggested that I could get my phone chip read to back up the data, which costs around $700. Does the phone even cost that much actually? This whole time I was there, the technician was acting like it was my fault that I got my phone disabled for so long. I tried to explain to him what happened, but it was no help as he didn't even bother to listen. He just stuck with his explanation about the possibility that someone may have the same passcode as mine (???), which alerted Apple to lock my phone. This place could really use some customer service and technical training.

Federico Castañeda

Friendly staff and good service.