Reviews of Apple Bellevue Square (Computer Repair)

E M

Has anyone had there phone screen fixed at this store ? If so have you noticed a silver dot on the white top part of the phone where the camera is? My mom randomly had this dot appear on her phone after getting it fixed and we just want to pin point what it could possibly be. Otherwise great and fast service !!

PnW Chillin

Anyone who writes negative reviews on good people just tryna do they job are clearly losers. Great Job Apple Store of Bellevue Square. Keep at it. Your service is always easy it sometimes takes awhile but thats no ones fault.

Matt Damion

As others have commented, customer service is not good here. Staff are inattentive and had trouble getting a hold of the staff to assist with a battery replacement which was done eventually.

Steve G

Depending on who helps you it can quickly go from good to a complete nightmare. Came back to this store to purchase a new phone only to be told in a very rude manner that everything I was told 2h ago in this very same store was incorrect. She answered every question I asked with the least amount of information possible (I won’t even go into the judgement call she made) I just walked out. Apple looses a long standing iPhone customer.

Keith Hyatt

Refused to help configure I tunes on my pc. Told me that I was a Windows customer. That is true, but I am also an Apple customer. I really expected more.

Trevor Oster

It’s an Apple store...they are all the same.

Kristin

Totally disgusted with service. Downloaded a software update which killed all cellular service. Came into the Bellevue, WA apple store and was told a 2 hour wait; we’d get a text. Two hours came and went. Asked and was then told we had an appointment at 3 hours. If we’d known, we’d have scheduled for a different day....

Denali Williams

Very good customer service.

Teng Li

Not a fan of this store. The checkin person just chatted with another staff so I waited a while until another guy who was wandering around to reach me and try to answer my question. This guy was pretty courteous but unfortunately he was not able to answer all my questions. Anyway, I still appreciated his help so I gave two stars in this post, adding one extra star especially for him than what I wanted to rate this store originally. after all, I waited some time longer and hardly find a person to help so I just left, not buying the product I was going there for. I'm usually not a picky guy and usually only write surprisingly good experience to stores. But this time, I'd rather spend some time to share my today's experience, hopefully, it could catch some attention and the customer experience could be improved sooner later.

William H Spinks

Not an Apple Fanboy, and I wasn't the customer today. Was with my longtime friend who is both in addition to a shareholder. He got a new phone, "... At no cost to you, sir." Pretty quick, competent service, and a beautiful store for the transaction. You've got to admit, Apple is a very good customer-centric Enterprise. Good for them! Bellevue Square is also pretty snazzy. Enjoyed the encounter from start to finish.

Sam Santi

Ray was amazing and really patient helping me transfer and restore my computers. Thanks again Ray and Apple!

Jared Christen

Apple's price match policy caps at 10% of the retail price of the item, so they won't price match a current generation Apple product on sale and in stock at a local retailer (I know they don't price match Amazon, Costco, etc., but this was Best Buy). I walked in with the intention of buying some hardware and accessories, but walked out with nothing. 1/5 stars.

Mark Walker

Great Experience! Went here to purchase my first ever Ipad, required for school. Everyone was fast, friendly and helpful. They gave me a student discount I didnt even know existed and showed me how to setup/use it. Not sure what all the bad reviews are about... My longest wait was about 5 seconds. Great job guys!

Janelle Henderson

This is the best Apple store in Seattle by far. The geniuses are smart and they don’t play games. If something is wrong with your phone they just fix it or give you a new one, granted you have apple care and that is what is warranted of course. They are patient and always helpful.

Yaseen

Overall Buyer Experience is good with Friendly Staff onboard

Steven Houglum

Exchanged what I needed and left with a smile!

Michael Biggs

Went to 2 ATT stores before coming here to fix my wife's Apple Watch. No luck. But 5 minutes in the Apple Store and everything is good now! Should have come here first!

Mohammed Al-Mehdar

Thanks for the great service!

Jack Jacinto

will make you wait for a long time for a simple store pickup

Alicia Messa

Customer Service is tricky...and unfortunately Apple has really been a complete disappointment. When you buy a product and are told it is waterproof, then it should be waterproof...right? Thought Apple was better than this...quite possibly time to move on...Apple is not the only great option anymore! Update...Apple Care stepped in and saved the day...but not until a lot of hassle...

mitchell w

Great. Just don't hang around at the mall after making your purchase. Bought a new iPhone my family got tresspassed by mall cops and BPD. So no Apple store at this location for me. Danger Will Robertson

Eugene Yi

Nice spacious store located in the "better" (personally thinking) part of the mall.

June Feigelman

Needed to buy a birthday gift for my son. The woman that helped me make the purchase was excellent And fast.

dheeraj gurbani

Worst services of the store . They give customer weekday office hours or waiting time of 4 to 5 days .. so really I didn’t expect Apple store have good services

Kathy Luangrath

I purchased my first Mac here with very great assistance and help. As it was my first time purchasing an apple product, I was seriously concerned about getting the proper help. I believe this store was great! Although, we did have to wait a few minutes, but granted, the store was packed.

Aaron Moncayo

Loved the store!! Best experience ive had

Sravana Kumar Karnati

Arrogant sales and technical staff. Takes a while to get an appointment and then, when you get to talk to them, they’re really not helpful. Poor customer service will catch up to Apple over time.

Mavin Martin

Worst experience I’ve had at a store in a long time. No customer loyalty even when I asked to talk to the GM. Needed a battery replacement since my phone was in poor shape (battery recall). Had to wait over a month and they made me wait 3 hours to replace the battery when I brought my phone in. I told the GM I was going to post this poor review with their poor service level.

Sherman Ng

Was there to buy a phone but in turn was treated in such rude and un-welcomed manner by one of the staff. He is the stout asian man working at the store.

Kate X

Same as apple stores everywhere.. only this one is in the heart of Microsoft territory :)

Sean Lynott

In and out in five minutes. Store had what I needed and staff was friendly

Huan Gu

I was wondering if I’m the only person that was treated rudely in this store, and after reading the scores for this store I don’t think I’m alone! They treat me like they wrote any line of the code in the system or put all the hardwares together to make apple product this good...

E M

Has anyone had there phone screen fixed at this store ? If so have you noticed a silver dot on the white top part of the phone where the camera is? My mom randomly had this dot appear on her phone after getting it fixed and we just want to pin point what it could possibly be. Otherwise great and fast service !!

PnW Chillin

Anyone who writes negative reviews on good people just tryna do they job are clearly losers. Great Job Apple Store of Bellevue Square. Keep at it. Your service is always easy it sometimes takes awhile but thats no ones fault.

Matt Damion

As others have commented, customer service is not good here. Staff are inattentive and had trouble getting a hold of the staff to assist with a battery replacement which was done eventually.

Steve G

Depending on who helps you it can quickly go from good to a complete nightmare. Came back to this store to purchase a new phone only to be told in a very rude manner that everything I was told 2h ago in this very same store was incorrect. She answered every question I asked with the least amount of information possible (I won’t even go into the judgement call she made) I just walked out. Apple looses a long standing iPhone customer.

Keith Hyatt

Refused to help configure I tunes on my pc. Told me that I was a Windows customer. That is true, but I am also an Apple customer. I really expected more.

Trevor Oster

It’s an Apple store...they are all the same.

Kristin

Totally disgusted with service. Downloaded a software update which killed all cellular service. Came into the Bellevue, WA apple store and was told a 2 hour wait; we’d get a text. Two hours came and went. Asked and was then told we had an appointment at 3 hours. If we’d known, we’d have scheduled for a different day....

Denali Williams

Very good customer service.

Teng Li

Not a fan of this store. The checkin person just chatted with another staff so I waited a while until another guy who was wandering around to reach me and try to answer my question. This guy was pretty courteous but unfortunately he was not able to answer all my questions. Anyway, I still appreciated his help so I gave two stars in this post, adding one extra star especially for him than what I wanted to rate this store originally. after all, I waited some time longer and hardly find a person to help so I just left, not buying the product I was going there for. I'm usually not a picky guy and usually only write surprisingly good experience to stores. But this time, I'd rather spend some time to share my today's experience, hopefully, it could catch some attention and the customer experience could be improved sooner later.

William H Spinks

Not an Apple Fanboy, and I wasn't the customer today. Was with my longtime friend who is both in addition to a shareholder. He got a new phone, "... At no cost to you, sir." Pretty quick, competent service, and a beautiful store for the transaction. You've got to admit, Apple is a very good customer-centric Enterprise. Good for them! Bellevue Square is also pretty snazzy. Enjoyed the encounter from start to finish.

Sam Santi

Ray was amazing and really patient helping me transfer and restore my computers. Thanks again Ray and Apple!

Jared Christen

Apple's price match policy caps at 10% of the retail price of the item, so they won't price match a current generation Apple product on sale and in stock at a local retailer (I know they don't price match Amazon, Costco, etc., but this was Best Buy). I walked in with the intention of buying some hardware and accessories, but walked out with nothing. 1/5 stars.

Mark Walker

Great Experience! Went here to purchase my first ever Ipad, required for school. Everyone was fast, friendly and helpful. They gave me a student discount I didnt even know existed and showed me how to setup/use it. Not sure what all the bad reviews are about... My longest wait was about 5 seconds. Great job guys!

Janelle Henderson

This is the best Apple store in Seattle by far. The geniuses are smart and they don’t play games. If something is wrong with your phone they just fix it or give you a new one, granted you have apple care and that is what is warranted of course. They are patient and always helpful.

Yaseen

Overall Buyer Experience is good with Friendly Staff onboard

Steven Houglum

Exchanged what I needed and left with a smile!

Michael Biggs

Went to 2 ATT stores before coming here to fix my wife's Apple Watch. No luck. But 5 minutes in the Apple Store and everything is good now! Should have come here first!

Mohammed Al-Mehdar

Thanks for the great service!

Jack Jacinto

will make you wait for a long time for a simple store pickup

Alicia Messa

Customer Service is tricky...and unfortunately Apple has really been a complete disappointment. When you buy a product and are told it is waterproof, then it should be waterproof...right? Thought Apple was better than this...quite possibly time to move on...Apple is not the only great option anymore! Update...Apple Care stepped in and saved the day...but not until a lot of hassle...

mitchell w

Great. Just don't hang around at the mall after making your purchase. Bought a new iPhone my family got tresspassed by mall cops and BPD. So no Apple store at this location for me. Danger Will Robertson

Eugene Yi

Nice spacious store located in the "better" (personally thinking) part of the mall.

June Feigelman

Needed to buy a birthday gift for my son. The woman that helped me make the purchase was excellent And fast.

dheeraj gurbani

Worst services of the store . They give customer weekday office hours or waiting time of 4 to 5 days .. so really I didn’t expect Apple store have good services

Kathy Luangrath

I purchased my first Mac here with very great assistance and help. As it was my first time purchasing an apple product, I was seriously concerned about getting the proper help. I believe this store was great! Although, we did have to wait a few minutes, but granted, the store was packed.

Aaron Moncayo

Loved the store!! Best experience ive had

Sravana Kumar Karnati

Arrogant sales and technical staff. Takes a while to get an appointment and then, when you get to talk to them, they’re really not helpful. Poor customer service will catch up to Apple over time.

Mavin Martin

Worst experience I’ve had at a store in a long time. No customer loyalty even when I asked to talk to the GM. Needed a battery replacement since my phone was in poor shape (battery recall). Had to wait over a month and they made me wait 3 hours to replace the battery when I brought my phone in. I told the GM I was going to post this poor review with their poor service level.

Sherman Ng

Was there to buy a phone but in turn was treated in such rude and un-welcomed manner by one of the staff. He is the stout asian man working at the store.

Kate X

Same as apple stores everywhere.. only this one is in the heart of Microsoft territory :)

Sean Lynott

In and out in five minutes. Store had what I needed and staff was friendly

Huan Gu

I was wondering if I’m the only person that was treated rudely in this store, and after reading the scores for this store I don’t think I’m alone! They treat me like they wrote any line of the code in the system or put all the hardwares together to make apple product this good...

Patrick Evans

Kind, friendly and helpful people. I will be buying my next computer here.

Yuan Xu

Visited on a week night. Staff there were helpful and respectful, crowd was light.

Mike Liu

Bought a Macbook Pro Touchbar 2016, had nothing but problems. Keyboard doesn't work properly and double types all the time. Went in for repair once and they blew out dust from the keyboard and said it's fixed. Few days later problem comes back. Now the issue happens on several keys and wastes so much time each day. Should not have to deal with keyboard issues on a laptop that cost about $3.5k USD.

Samarth Mandloi

It was really a ungrateful behaiviour at Apple store!! On 29th Jan, I went to pick up my IphoneXS and the way they treated is highly unprofessional. It was not expected from the professionalism teaching Apple provides to its Customer relationship team. Highly unsatisfactory experience.

Ryan F

We got quick service and did not have much of a wait. The staff were friendly and the atmosphere was very active.

Silvester Sze

After installing a screen protector on my “brand new” iPhone XR “from the box”, an Apple employee named Kevin accidentally dropped the phone and it bounced off a few times here and there on the table. I just couldn’t believe what I had seen! I told him to be careful with your customers’ belongings. Meaning treat people’s possessions with respect. But instead of apologizing and to my surprise, I heard something he said I wouldn’t believe. I don’t quite remember the “exact wordings”, but the meaning was: “Big deal! As I handled numerous of phones from people every day.” Then he just walked off. What a terrible experience! This is even worse than a brand new Apple product of mine dropped. The level of hurt is equally a slap on my face!

Yaser Alkayale

Super busy place with not enough employees. They got me to wait for 25 min next to a table and even after checking with them like 5 times, nobody showed up to help me out.

Brian Martin

Very helpful staff. Clear, not pushy.

Hannah Chen

Customer service couldn't provide any solutions until a week after. Considering how popular iPhone is (and the money Apple makes), you would think they would have more stores to compensate for their low-quality phones (e.g., battery issues, touch screen issues...etc). Good job spending trillions on advertising but FAILED MISERABLY to provide sufficient aftercare.

Al Koenig

It took three visits to get anyone to wait on me, but when finally assisted fast, courteous and helpful. Apple Store can do better.

Faig Naghiyev

Been waiting here 1 hour to pick up my phone. I even scheduled it. My time frame finished long time ago.

Valinda Beck

Real good help, quick and efficient

Augustus Baca

Surprised that I was not given the attention I scheduled for. I had scheduled an appointment days prior to my visit and confirmed my visit 1 hour before it was scheduled to have my iphone 7 inspected and possibly resolved. It was amazing to witness that their process can be improved because I had checked in twice and had showed up early to see if they can take care of my situation. I waited patiently until viewing 4 customers after me get taken care of and I still managed to wait 25 minutes past my scheduled appointment. I was done with this after driving out of my way 45 miles to be exact and to be given this type of service was really sad. Apple sells their items for so much and having to have work done to it appears to be quite a task. This will not happen again because I will not be visiting a apple store again. Why schedule an appointment only to be dismissed or ignored. To finish my visit that went terrible, I then receive a text stating that I they are soon ready for me after I had left and on the road because I have other committed obligations and could not wait any further. I was willing to leave the phone to them. I understand that they can be busy but there should be a better method to help customers in need.

Jayakumar Rajaretnam

I still don't understand what is there inside the new iPhones to ask the price they do today. The story was different when Steve Jobs was around.

Jiajia Wang

The guy works here knows NOTHING! I am shocked and surprised. I wondering does Apple have training programs for these guys standing in the store??? I have difficulty open a website on iPhone and the guy in the store asked me to check with the website builders... then I did google search then fix the problem myself. I tried remote help and they said they are not able to connect my iPhone then send me to Apple store for help. This is ridiculous experience I highly doubted why I enroll the Apple care program!!!!

Rishi Girish

By far the worst customer service I’ve ever experienced at an Apple store. I had scheduled an appointment with them for a cracked iPhone screen. I show up and they tell me my appointment cannot be found. Most likely cancelled by them. I show them the confirmation of the appointment and the staff is like sorry we can’t help you. This is completely ridiculous and utter waste of my time. I had to come 30 min from my home to this place and these folks completely wasted my time, and all that without a sense of apology or trying to solve the issue. Never coming back here. Apples customer service used to be a thing, and now it’s worst among most large electronic companies. They have been jacking up prices and steadily declining their customer experience.

xs2 Guds

Awful customer service. 1.5 hrs wait just to get an estimate for iPhone replacement? Seriously? It doesn’t take over a min to print out a sheet with an estimate.

Jairo Bello

Very poor customer service. Bought an iPhone that lasted little over a year brought it in and had to pay $350 for a refurbished phone that they claim is a “new unused phone” but was not even in a regular iPhone box. Customer service and the store manager was not better to deal with. Definitely won’t recommend visiting this store and most definitely will be switching to another phone that can last more than 1 year. Very disappointed in the Apple experience at this store. 1 Star is too high by the way.

Ben Li

Still use the same old marketing scheme letting customers waiting in line to pick up the new iPhone, while the staff are chatting with each other in store and not busy at all... learn from Amazon to speed up the check out process. Nobody likes to wait!

Rushil Dandamudi

Nice big open space

Kevin Payne

Good customer service!! Thanks for helping me fix my iMac

loganathan palani

Nice experience. They resolved my problem even though it's little late. Sometimes it happens! They can be little more customer friendly!

Joseph Reneer

Good store. It’s not always clear where to go or who to see. I find many irritated customers thinking they understand apple’s business model better than the employees here, but after waiting a bit for assistance with one of the most popular products available, I was able to conduct my business pleasantly.

G O

Scrached and dented my phone while switching battery.. so mad

alice diambri

My clients were in a pinch. We whisked them to the genius bar and off we went. Thank you Apple store. My out-of-town clients will always appreciate you as does my business.

Johng1962 .

Seem to have lots of problems with Apple technology these days.

Harri Lahdensuo

Not an apple fan boy but excellent customer service (android fan that's why 4 stars)

Michael Miller

Decent customer service but I expected better

Danny Carrao

90% of the place was devoted to iPhones. I already have a phone, was looking for a computer. But I guess that's not Apple's thing anymore. The salespeople were nice, but again, pretty much all they knew was the phone. I asked questions about computers and it was the deer in the headlights look. I guess for computers, I can cross Apple off my list!

Annette Suh

The store employees are all young & don't know what they're doing, plus the place is packed & you have to wait a long time to even see anyone. The person who was assigned to help me said what I wasn't in stock, and that I needed to order online. When I tried to place my order, she kept clicking buttons I didn't want her to click. Then she got frustrated & just closed the browser halfway through. Rather than sign me out, she just closed the browser. I got frustrated and left without anything getting accomplished. I realized she left me signed in after I left, and when I called the store to ask them to check if I was still logged in, I gave a very detailed description of who I was working with, the manager who tried to help, and the exact location of where the laptop I used was. I called & they were no help. So, not only did I have to change my apple password, I had to change my PayPal password. I'm just crossing my fingers that nobody else in the store randomly opens the browser, see I'm logged in, and tries to buy something.

Debbie Nordstrom

Sadly, I can not give this establishment a 5 star review. If apple would be interested in doing a major overhaul of any of their stores, they should begin with the Bellevue Square store. We have purchased thousands of dollars of product and recently purchased a lap top for one of our kids. This lap top has broken down 3 times in 2.5 years. We went in to get a replacement today and were told that they have to send it out one more time to their service department, but that it would be looked at by a higher tiered repair guys that are really good at what they do. I tried to talk to a manger, who spent the hour long visit there avoiding me, while he stood over the floor and did not help out any of his staff, or the multiple customers in there. Unfortunate experience overall and looks like it will be another 3-4 days before we get the computer back and I hope it comes back in time. I dont expect much. Service : one star Mangement: zero stars Overall products: 2 -3 stars. Attitude SUB PAR, would recommend a -2 star if that is an option

Radhai Ravindran

Feeling awesome

Rahul Sharma

Pathetic customer service. Would drive to the apple store university village store rather than talking to the unprofessional sales associate at this store. Even the managers do not know how to behave. Kind of got a feeling that the employees at this store feel as if they are the real innovators and have invented the iPhone. They really have the attitude even the engineers at Apple do not have and the ****** at this store really lack humbleness.

Shroud Chocotaco

Bellevue street GOODDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD

bellevue WA

I had charging issue with my Iphone X. I went to genius bar asking for the estimate on replacing the lightning port. That genius technician told me that they wont do the charging port replacement but rather replace the entire motherboard for just 550$ plus tax? Am I an Idiot or what? phone is not even worth 550$ after 1.5 year After a couple of days, I went to a third party store, they replaced my lightning port for 60$ and its been working fantastic again.

Deborah Stribling

I went to purchase a phone and I received very good service and help. The store was crowded so I expected I would have to wait since I didn’t have an appointment. I was pleasantly surprised when I was approached by a salesperson coordinator within a few minutes. I waited 5 minutes until a salesperson became available to help me. I had a lot of questions and each question was answered patiently and knowledgeably. My overall experience was very good! P.S. just to note, I am a 60+ year old woman.

Ajay Dewangan

Big store with ample display, Devices other than iphone must be considered for display. Staff can be more organized for faster checkout option. Since store is always busy difficult to get representative. I had to go through 3-4 staff member for relevant device purchase. Decent choice of accessories. Customer service needs improvement on consistent patterns to handle customers should be followed to have delightful customer experience.

Gary Foster

I had a very bad experience while talking to Jason today. He was very rude! Maybe he was having a bad day not sure but not very Apple like...

Sreekumar Paramu

Wondering where the fabled apple store experience is. Worst retail experience ever. People wait in queue, and around the tables while a lot of store assistants walk around doing nothing!

Antonio Magallanes

I went in to buy a present for a family member of mine, so we ended up buying a MacBook Air for her. At first we noticed that people were standing, and not doing anything but talking. I had to go up to someone and that’s fine, I’m pretty confident on talking to strangers since I work in hospitality. We asked about the headphones they give and it was only for college students. It’s okay, I didn’t ask any questions after that. The guy just said “okay so they are bringing the stuff out.” But you can tell he urban slapped a smile on his face, but deep down he didn’t want to help us, possibly because of appearance and we weren’t well dressed like others, or didn’t look wealthy enough to afford it, who knows. Anyways this guy brought it out and we paid with separate cards since we were splitting it, and he wasn’t happy about it. What is the issue, i work as a server i split bills all the time, it’s not hard at all. Anyways we paid and then he didn’t give me a bag for either of my items. So I’m gonna walk out into the mall with my stuff out in the open, and who knows if someone will steal them. So I asked for a bag and he brought just one for the computer, and I had to ask again for another for one bag because I bought Apple TV as well. If you don’t like your job, then don’t do it. Just because we aren’t in our best attire doesn’t mean you have to ignore. One of the guys working was talking to his coworker and I was looking around, and he saw me but didn’t say anything. So we passed by and as soon as someone walked in he immediately greeted them. Honestly people it’s better just to order your stuff online and pick it up because it’ll make it much faster for you but I’m sure it’ll make them happier because then they won’t deal with you as much. I’m never going back again. I’d rather drive to another Apple store then deal with this again today.

Jamie Skorczewski

When you tell your existing customers that you're too busy selling new phones, to spare 2 mins for your existing customer whose device is literally falling apart in their hands.......... It's always going to go down like a fart in a spacesuit. Bad signs apple ... how likely do you think it is that the existing client will consider queuing up for a new device from Apple again??

Somenath Roy

Nice people and very professional. Took an appointment early for a hardware repair but missed the time. They were considerate enough to get it fixed within that day albeit with a longer return time. However, that was expected as I missed the appointment.

Gabe J

What can you say about the Apple store that hasn't been already said. They're store is very open and inviting. The employees are very friendly. Atmosphere overall is pretty good. If you're looking specifically for the current Apple lineup, this is the place to be. But if you're looking for anything else, such as non current products, or the non popular versions of their current stuff, they won't have it or has to be ordered in.

A Davis

Good apple store.but too busy and getting help takes a while

Ramsey Ali

I had sent in my Macbook Pro to be repaired here, and had no problems at all with the drop-off, the specialist that went over my problem and what they'd do to resolve it was great. But recently I needed to call in with a question in regards to my repair. When I called, nobody is answering the phone - the phone line just continually rings. That was yesterday. Today I tried again and this time - someone did pick up eventually (as I heard the background noise of the store) but then they hung up on me a few seconds after picking up the phone. I thought maybe that was a mistake, so I called again and this time, the line just ended suddenly while it was still ringing... Someone, in that store, is purposely hanging up the phone instead of answering it. I haven't even spoken to anyone from the store once, so it's not because of anything I had done (not that this'd be a good excuse anyway). I'll chalk it up to being an issue with this particular store, and not a reflection of Apple as a whole but nonetheless - it's an absolutely disgusting practice and completely ruins any good experience I had in-store.

Vlad Sapozhnikov

Didn't like the service there. Not much attention given and hard to find an employee

Rita McGaughy

Maddie saved the day for us, today! She identified the issue with our phone which had been sent to repair. Instead of giving us back a broken, useless phone, she solved the problem! She was extremely caring and dedicated to help us! Thank you, Maddie!

T Bops

I had an appointment at the time the store opened Sunday morning and was one of the many customers applauded as we walked into the store. Our family owns over 25 apple products (phones, ipads, ipods, iphones, apple tv,, etc). Given my background as a customer, I would think that Apple would have replaced my apple watch after it went black in the 13 month of ownership. It just stopped working. I was told I had to send it in and pay $300 for it to be fixed or replaced. I paid $600+ for a watch that I thought would last at least 3 years. The apple employee was unable to do anything but tell me that was my only choice. I left two email messages for customer service and never received a response. Unfortunately, when my friends ask me what I thought about my watch, I let them know my experience. The applause that I thought was nice really didn't meet my experience of customer appreciation.

Steve Proper

This store is terrible. I have literally never been here and had a good experience. Save yourself the headache and buy online or go to university village, unlike Bellevue store they are nice and helpful.

Ren Lis

Really terrible experience this evening trying to ask questions about the iPhone. The person at check in didn’t listen and kept preemptively offering stock answers to questions I didn’t have. Disappointed.

rr rr

Easy to schedule an appointment and great customer support.

Alex White

Good reps but hardly know about T-Mobile Plans, they selling the phone they must know plans too

Patrick Evans

Kind, friendly and helpful people. I will be buying my next computer here.

Lale Divringi

Always great service. Can get a bit crowded though

Yuan Xu

Visited on a week night. Staff there were helpful and respectful, crowd was light.

Mike Liu

Bought a Macbook Pro Touchbar 2016, had nothing but problems. Keyboard doesn't work properly and double types all the time. Went in for repair once and they blew out dust from the keyboard and said it's fixed. Few days later problem comes back. Now the issue happens on several keys and wastes so much time each day. Should not have to deal with keyboard issues on a laptop that cost about $3.5k USD.

Samarth Mandloi

It was really a ungrateful behaiviour at Apple store!! On 29th Jan, I went to pick up my IphoneXS and the way they treated is highly unprofessional. It was not expected from the professionalism teaching Apple provides to its Customer relationship team. Highly unsatisfactory experience.

Ryan F

We got quick service and did not have much of a wait. The staff were friendly and the atmosphere was very active.

Silvester Sze

After installing a screen protector on my “brand new” iPhone XR “from the box”, an Apple employee named Kevin accidentally dropped the phone and it bounced off a few times here and there on the table. I just couldn’t believe what I had seen! I told him to be careful with your customers’ belongings. Meaning treat people’s possessions with respect. But instead of apologizing and to my surprise, I heard something he said I wouldn’t believe. I don’t quite remember the “exact wordings”, but the meaning was: “Big deal! As I handled numerous of phones from people every day.” Then he just walked off. What a terrible experience! This is even worse than a brand new Apple product of mine dropped. The level of hurt is equally a slap on my face!

Yaser Alkayale

Super busy place with not enough employees. They got me to wait for 25 min next to a table and even after checking with them like 5 times, nobody showed up to help me out.

Brian Martin

Very helpful staff. Clear, not pushy.

Hannah Chen

Customer service couldn't provide any solutions until a week after. Considering how popular iPhone is (and the money Apple makes), you would think they would have more stores to compensate for their low-quality phones (e.g., battery issues, touch screen issues...etc). Good job spending trillions on advertising but FAILED MISERABLY to provide sufficient aftercare.

Al Koenig

It took three visits to get anyone to wait on me, but when finally assisted fast, courteous and helpful. Apple Store can do better.

Faig Naghiyev

Been waiting here 1 hour to pick up my phone. I even scheduled it. My time frame finished long time ago.

Valinda Beck

Real good help, quick and efficient

Augustus Baca

Surprised that I was not given the attention I scheduled for. I had scheduled an appointment days prior to my visit and confirmed my visit 1 hour before it was scheduled to have my iphone 7 inspected and possibly resolved. It was amazing to witness that their process can be improved because I had checked in twice and had showed up early to see if they can take care of my situation. I waited patiently until viewing 4 customers after me get taken care of and I still managed to wait 25 minutes past my scheduled appointment. I was done with this after driving out of my way 45 miles to be exact and to be given this type of service was really sad. Apple sells their items for so much and having to have work done to it appears to be quite a task. This will not happen again because I will not be visiting a apple store again. Why schedule an appointment only to be dismissed or ignored. To finish my visit that went terrible, I then receive a text stating that I they are soon ready for me after I had left and on the road because I have other committed obligations and could not wait any further. I was willing to leave the phone to them. I understand that they can be busy but there should be a better method to help customers in need.

Senthilkumar Manickavelu

Everytime I purchase something from the store, they just throw the product at you and make you to pickup. Also troubleshooting is worst and strongly they discourage from taking in for warranty repair....No courtesy of providing you a bag or cover etc to carry out your purchase...latest experience with Apple Watch... I have to force the individual to get me a carry bag to carry that long brick package. Something seriously wrong with the store or management, Apple cannot be this bad at this location.

Jayakumar Rajaretnam

I still don't understand what is there inside the new iPhones to ask the price they do today. The story was different when Steve Jobs was around.

Jiajia Wang

The guy works here knows NOTHING! I am shocked and surprised. I wondering does Apple have training programs for these guys standing in the store??? I have difficulty open a website on iPhone and the guy in the store asked me to check with the website builders... then I did google search then fix the problem myself. I tried remote help and they said they are not able to connect my iPhone then send me to Apple store for help. This is ridiculous experience I highly doubted why I enroll the Apple care program!!!!

Rishi Girish

By far the worst customer service I’ve ever experienced at an Apple store. I had scheduled an appointment with them for a cracked iPhone screen. I show up and they tell me my appointment cannot be found. Most likely cancelled by them. I show them the confirmation of the appointment and the staff is like sorry we can’t help you. This is completely ridiculous and utter waste of my time. I had to come 30 min from my home to this place and these folks completely wasted my time, and all that without a sense of apology or trying to solve the issue. Never coming back here. Apples customer service used to be a thing, and now it’s worst among most large electronic companies. They have been jacking up prices and steadily declining their customer experience.

Peter Li

Good

xs2 Guds

Awful customer service. 1.5 hrs wait just to get an estimate for iPhone replacement? Seriously? It doesn’t take over a min to print out a sheet with an estimate.

Jairo Bello

Very poor customer service. Bought an iPhone that lasted little over a year brought it in and had to pay $350 for a refurbished phone that they claim is a “new unused phone” but was not even in a regular iPhone box. Customer service and the store manager was not better to deal with. Definitely won’t recommend visiting this store and most definitely will be switching to another phone that can last more than 1 year. Very disappointed in the Apple experience at this store. 1 Star is too high by the way.

Stephanie McCullough

Arrogance is going to bite them in the butt! We spend hours on the phone to fix a defect with their products. They agree to replace, we go here after calling and driving 160 miles and made to wait 2 1/2 hours. Upon that they expected us to wait and 1 1/2 hours due to they say they will fix and not replace. They said you wait to get your oil change....arrogant and rude. Yeah a car place has you wait 20 minutes not a total of 4 hours of fathers day to fix their defect. Sad, used to be a great company...their arrogance will make them another company of the past....it will take them down as everyone I know is dropping them for the crappy service. Bye Bye apple, you suck.

Ben Li

Still use the same old marketing scheme letting customers waiting in line to pick up the new iPhone, while the staff are chatting with each other in store and not busy at all... learn from Amazon to speed up the check out process. Nobody likes to wait!

Rushil Dandamudi

Nice big open space

Kevin Payne

Good customer service!! Thanks for helping me fix my iMac

loganathan palani

Nice experience. They resolved my problem even though it's little late. Sometimes it happens! They can be little more customer friendly!

Joseph Reneer

Good store. It’s not always clear where to go or who to see. I find many irritated customers thinking they understand apple’s business model better than the employees here, but after waiting a bit for assistance with one of the most popular products available, I was able to conduct my business pleasantly.

G O

Scrached and dented my phone while switching battery.. so mad

alice diambri

My clients were in a pinch. We whisked them to the genius bar and off we went. Thank you Apple store. My out-of-town clients will always appreciate you as does my business.

Johng1962

Seem to have lots of problems with Apple technology these days.

Harri Lahdensuo

Not an apple fan boy but excellent customer service (android fan that's why 4 stars)

Ikrom Fayzuloev

Came here to buy a new phone (switching from Samsung) and was frustrated with the service... was waiting in a line 20 minutes which I found later was for the ones who ordered online and there is no sign for it... a guy there just said go to another line and thats it, they dont care about new customers. On another line someone gloomy, I asked her 3 times to explain something, she was like a robot looking at me... Only giving 2 stars cause someone called Aazaan did a great job (if everyone does the job as he then definetly 5 stars), otherwise even not 1... he explained everything in a really good way... I would give 5 stars to that guys only, thanks!

Michael Miller

Decent customer service but I expected better

Danny Carrao

90% of the place was devoted to iPhones. I already have a phone, was looking for a computer. But I guess that's not Apple's thing anymore. The salespeople were nice, but again, pretty much all they knew was the phone. I asked questions about computers and it was the deer in the headlights look. I guess for computers, I can cross Apple off my list!

Annette Suh

The store employees are all young & don't know what they're doing, plus the place is packed & you have to wait a long time to even see anyone. The person who was assigned to help me said what I wasn't in stock, and that I needed to order online. When I tried to place my order, she kept clicking buttons I didn't want her to click. Then she got frustrated & just closed the browser halfway through. Rather than sign me out, she just closed the browser. I got frustrated and left without anything getting accomplished. I realized she left me signed in after I left, and when I called the store to ask them to check if I was still logged in, I gave a very detailed description of who I was working with, the manager who tried to help, and the exact location of where the laptop I used was. I called & they were no help. So, not only did I have to change my apple password, I had to change my PayPal password. I'm just crossing my fingers that nobody else in the store randomly opens the browser, see I'm logged in, and tries to buy something.

Debbie Nordstrom

Sadly, I can not give this establishment a 5 star review. If apple would be interested in doing a major overhaul of any of their stores, they should begin with the Bellevue Square store. We have purchased thousands of dollars of product and recently purchased a lap top for one of our kids. This lap top has broken down 3 times in 2.5 years. We went in to get a replacement today and were told that they have to send it out one more time to their service department, but that it would be looked at by a higher tiered repair guys that are really good at what they do. I tried to talk to a manger, who spent the hour long visit there avoiding me, while he stood over the floor and did not help out any of his staff, or the multiple customers in there. Unfortunate experience overall and looks like it will be another 3-4 days before we get the computer back and I hope it comes back in time. I dont expect much. Service : one star Mangement: zero stars Overall products: 2 -3 stars. Attitude SUB PAR, would recommend a -2 star if that is an option

Radhai Ravindran

Feeling awesome

Rahul Sharma

Pathetic customer service. Would drive to the apple store university village store rather than talking to the unprofessional sales associate at this store. Even the managers do not know how to behave. Kind of got a feeling that the employees at this store feel as if they are the real innovators and have invented the iPhone. They really have the attitude even the engineers at Apple do not have and the ****** at this store really lack humbleness.

Shroud Chocotaco

Bellevue street GOODDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD

bellevue WA

I had charging issue with my Iphone X. I went to genius bar asking for the estimate on replacing the lightning port. That genius technician told me that they wont do the charging port replacement but rather replace the entire motherboard for just 550$ plus tax? Am I an Idiot or what? phone is not even worth 550$ after 1.5 year After a couple of days, I went to a third party store, they replaced my lightning port for 60$ and its been working fantastic again.

Deborah Stribling

I went to purchase a phone and I received very good service and help. The store was crowded so I expected I would have to wait since I didn’t have an appointment. I was pleasantly surprised when I was approached by a salesperson coordinator within a few minutes. I waited 5 minutes until a salesperson became available to help me. I had a lot of questions and each question was answered patiently and knowledgeably. My overall experience was very good! P.S. just to note, I am a 60+ year old woman.

Ajay Dewangan

Big store with ample display, Devices other than iphone must be considered for display. Staff can be more organized for faster checkout option. Since store is always busy difficult to get representative. I had to go through 3-4 staff member for relevant device purchase. Decent choice of accessories. Customer service needs improvement on consistent patterns to handle customers should be followed to have delightful customer experience.

Gary Foster

I had a very bad experience while talking to Jason today. He was very rude! Maybe he was having a bad day not sure but not very Apple like...

Sreekumar Paramu

Wondering where the fabled apple store experience is. Worst retail experience ever. People wait in queue, and around the tables while a lot of store assistants walk around doing nothing!

Antonio Magallanes

I went in to buy a present for a family member of mine, so we ended up buying a MacBook Air for her. At first we noticed that people were standing, and not doing anything but talking. I had to go up to someone and that’s fine, I’m pretty confident on talking to strangers since I work in hospitality. We asked about the headphones they give and it was only for college students. It’s okay, I didn’t ask any questions after that. The guy just said “okay so they are bringing the stuff out.” But you can tell he urban slapped a smile on his face, but deep down he didn’t want to help us, possibly because of appearance and we weren’t well dressed like others, or didn’t look wealthy enough to afford it, who knows. Anyways this guy brought it out and we paid with separate cards since we were splitting it, and he wasn’t happy about it. What is the issue, i work as a server i split bills all the time, it’s not hard at all. Anyways we paid and then he didn’t give me a bag for either of my items. So I’m gonna walk out into the mall with my stuff out in the open, and who knows if someone will steal them. So I asked for a bag and he brought just one for the computer, and I had to ask again for another for one bag because I bought Apple TV as well. If you don’t like your job, then don’t do it. Just because we aren’t in our best attire doesn’t mean you have to ignore. One of the guys working was talking to his coworker and I was looking around, and he saw me but didn’t say anything. So we passed by and as soon as someone walked in he immediately greeted them. Honestly people it’s better just to order your stuff online and pick it up because it’ll make it much faster for you but I’m sure it’ll make them happier because then they won’t deal with you as much. I’m never going back again. I’d rather drive to another Apple store then deal with this again today.

Jamie Skorczewski

When you tell your existing customers that you're too busy selling new phones, to spare 2 mins for your existing customer whose device is literally falling apart in their hands.......... It's always going to go down like a fart in a spacesuit. Bad signs apple ... how likely do you think it is that the existing client will consider queuing up for a new device from Apple again??

Somenath Roy

Nice people and very professional. Took an appointment early for a hardware repair but missed the time. They were considerate enough to get it fixed within that day albeit with a longer return time. However, that was expected as I missed the appointment.

Gabe J

What can you say about the Apple store that hasn't been already said. They're store is very open and inviting. The employees are very friendly. Atmosphere overall is pretty good. If you're looking specifically for the current Apple lineup, this is the place to be. But if you're looking for anything else, such as non current products, or the non popular versions of their current stuff, they won't have it or has to be ordered in.

A Davis

Good apple store.but too busy and getting help takes a while

Rita McGaughy

Maddie saved the day for us, today! She identified the issue with our phone which had been sent to repair. Instead of giving us back a broken, useless phone, she solved the problem! She was extremely caring and dedicated to help us! Thank you, Maddie!

T Bops

I had an appointment at the time the store opened Sunday morning and was one of the many customers applauded as we walked into the store. Our family owns over 25 apple products (phones, ipads, ipods, iphones, apple tv,, etc). Given my background as a customer, I would think that Apple would have replaced my apple watch after it went black in the 13 month of ownership. It just stopped working. I was told I had to send it in and pay $300 for it to be fixed or replaced. I paid $600+ for a watch that I thought would last at least 3 years. The apple employee was unable to do anything but tell me that was my only choice. I left two email messages for customer service and never received a response. Unfortunately, when my friends ask me what I thought about my watch, I let them know my experience. The applause that I thought was nice really didn't meet my experience of customer appreciation.

Steve Proper

This store is terrible. I have literally never been here and had a good experience. Save yourself the headache and buy online or go to university village, unlike Bellevue store they are nice and helpful.

rr rr

Easy to schedule an appointment and great customer support.

Alex White

Good reps but hardly know about T-Mobile Plans, they selling the phone they must know plans too

Johnny Crittenden

Was treated like i wasnt a customer i came in tonight to buy a new phone and was told i couldn't cause there was 30 mins left before the store closes. Really????

Cami B

Service is awful. I really wish I could rate this store as zero. I made an appointment for 4:45, came in 15 min early to get checked in. They didn’t meet with me until 5:15. Then it took 45 minutes for them to reset my computer. Now it has to go back to the depot. Let me also mention that I just had them repair my computer, got it back less than 10 days ago and it froze. Now none of the keys work, I have no idea why (which is why I brought it in). I don’t even see what the point of making an appointment was if I was gonna have to wait 30 minutes anyways. There are more than enough employees working there, they just don’t seem to care about how much work they get done.

Angel

Went in to get my home button fix and was told that I would receive a text when my phone is ready for pick up. It took about 2 hours for them to get my phone fixed and I’m very happy with the fast and easy service this store provides

Arvind N

Reps are positively clueless. You can school them on their own products if you literally read the website spec list.

Michael Novion

I like this Apple store. Good customer service even though it was very busy on a Saturday. I upgraded to the new iPhone X fairly quickly/easily and they didn't try to sell me on anything else (which was nice).

Brendyn Alexander

Had to wait 10 mins just to tell someone I wanted to buy something then another 10 waiting (to no avail) for someone to help. I'll just buy it online. Don't visit this store.

Nicholas Travica

If you like Apple products then you'll love this store!

Marco De la Barrera

I have been using apple computers since 2018 I love apple, this store is awesome, and the staff is always prompt to provide professional answers, Thank you apple.

Clark W

I was able to get in and out after picking up my online order. Salesperson was very friendly and cheerful.

Brandon Na

Despite being an Apple fan, I've had too many experiences that have only confused me here or it took way too long to get any service. This place is too busy for anyone who wants a quick answer and the different answers are so inconsistent that it's hard to walk away satisfied. I was also told I would get follow up the last time I came there and it didn't happen. Apple's good at leveraging the fact that consumers forget (eventually) despite the fact I've contributed at least $15,000 to the company in the past 5 years or so.

Dan U

Friendly and helpful staff. Not too much of wait time. This store is inside the Bellevue square Mall

Carly Rider

Max is Great✨

Mani

It takes a little bit time to get into line and get to right person

TheAnalyst PRO

Needed replacement charging case for Air Pods. 1.5 hour wait to purchase as they cannot sell without me talking to Genius Bar. Only to find out they have none in stock. Not efficient and definitely not ‘Genius’ Apple.

Chris Lim

I called apple service line after my phone stopped charging and would not turn on after the battery replacement I got about a month ago. Rep told me he set up an appointment for me at 9am as soon as the store opened to get my phone serviced. But when I showed up at the store, appointment was never made for me, the employees were utterly helpless and not willing to help. Some even had condescending tone in their voice telling me that's not how it works. I had to sign up as walk in and been waiting well over an hour and still no help. I called apple line again to had them investigate why this happened, but that did nothing for my end. I also summoned store manager to explain what is going on, but he also did absolutely nothing. This store is filled with incompetent manager and employees.

Henry Ro

Went in to get battery replaced on my phone. Why can't they just take it, replace it, and call me when done? Why do I need to meet a genius 6 hours afterwards?

Shane Johnson

It's Apple always great service recommend calling for an appointment

Prabhakaran KM

One of the best I have seen. All latest Apple products are displayed here. Nice experience.

John Redifer

Apple employees treated me like dirt. I needed help with my MacBook Pro, made an appointment, they said I was late (I was 3 minutes early), then called Bellevue police, and I was forced to leave or be arrested. True story.

Alexander Bondarchuk

Genie service scratched my phone while replacing battery... MY 6S phone was flawless when I decided to replace a battery on it. Service was fast ~2 hours, but the phone I got back got scratches on the screen. And yes, when I was handed the phone over, it obviously did not have any protection on, and it was dropped by the technician on the table face down, and slid over to me. Upset...

wu frank

The store manager is worst I ever see. The service in this store is horrible.

Akshat Mane

Called them up yesterday(09/20) to confirm the availability of the new iPhone. Got a confirmation that they would have it today(09/21). Reached the store and the person in the store tells me, Oh! We don't have it. You can go to the website and reserve it for tomorrow. Now, I did not call you yesterday for nothing! Secondly, I asked specifically, if I can reserve it and I was told that you will have to be at the store to buy a phone. The person at the store tells me, You must have called the customer care! NO, I DID NOT! I CALLED THE STORE! Got the number from the store info from the website! Why waste time of your customers if you are not going to have the stock. Why tell us that you would be opening the store at 8 AM if you are not even going to have the stock! I thought that so many bad reviews might be because of the product, but apparently, IT IS AWFUL SERVICE that you get at the store. Took me 5 minutes to even get them to apologize for their mistake and wasting my time.

Reinaldo Batista

Everyone was super nice and helpful. I live in Seatac and even though it’s so far, from now on, I will make the drive here whenever I have an issue. #thanksguys

Vincent Waters

Screen protectors and cases are more expensive here than you will find elsewhere, or online. Significantly so. However, the quality of the products is unparalleled in the offerings of third party retailers. Put your iPhone XS in a soft-lined case from Apple, and have them expertly install a high quality and precise tempered glass screen protector for you, and you will be very, very happy about it, after the shock of the expense has passed. And take a look at that Apple Watch while you're there. You'll find yourself adding it to your wishlist.

Naman Verma

When went to purchase iPhone 11 pro max..they did not entertained us well as a customer..we had few questions ...but they seems to be in too hurry just selling the product ...may be because of its brand ...

Christopher Bickcom

Absolutely best customer service I’ve ever experienced! My Max had taken a fall, I brought it in for a replacement. Turned out to be cover by warranty, and after a hour and change waiting for a screen replacement, when I arrived back to the store to my surprise I was told that instead of replacing the defected/damaged part, I would be getting a brand new Max instead!! Mind blown!! Thank you specially to Javiér and staff.

Ru Shen

Went in to return an iPad. Was told they couldn't do it because the oder also included another item which hasn't been shipped. I was suggested to call 1800 apple number to request a return label instead of going to the Apple Store. Then I went to buy a usb-c to usb-a cable. Was given a usb instead, and then was told that the apple store doesn't carry this type of connector, and suggested me to go to BestBuy. I found the usb-c to usb-a cable two minute later on the wall shelf.

Sofi Cherif

Moments after entering the store I was greeted by a rather trendy female, mid 20’s. Her interpersonal skills were out of this world. She directed me towards Adam who this review is specifically meant for. Adams is a absolutely the biggest asset the store has. He’s friendly, suave and can help you with whatever you need. I’m not one to ever writes reviews but I want to make sure Apple knows how indespensle Adam really is.

Satyakam Singh

I have bad experience at Apple at Bellevue. I waited for 4 hours to complete there first 2 steps and then was told that I should come next time as their engineers have enough work for the day and will not take long time next time as I already completed 2 steps. Now when I came today they are asking me to wait for another 3 hour which seems this bettery change process impossible!!!

Cameron Brandon

I think it’s funny that people right reviews on here thinking that some how it will get back to Apple and change something when this is a google page and Apple sends a how was your experience survey out with receipt someone gets at the store and that is the only feedback they accept

Kevin Fu

Questioned my last name as if I made it up. Their staff needs to be better. When they ask you how they can help they can’t do basic tasks. When I asked to buy something he was unable to do it as he wasn’t authorized to do it, yet he was helping people with their devices. They also aren’t very knowledgeable about their devices. They had to google the info on the devices. All around Apple is not worth the money. Windows and Microsoft are more user friendly and more common universally.

Abhijeet Singh

Awesome place to visit for apple fans. Nice staff.

Paul Delahunty

Big shop for about the 3 products they sell and hipster staff

Kinnera Palla

I purchased Apple Watch in April and I had a bad experience with the Apple store technician that was assigned to help us.

Alka Awasthi

Took a while to get what we actually were looking for. Watches section keeps busy.

Bradley Ojeda

I had a terrible experience at this Apple store. I wanted to combine my business phone and my personal phone to a new iPhone Xs. I was reassured it was possible and proceeded to buy a new phone, set it up, and was told all I needed to do was go to AT&T and Verizon to complete the “eSim” set up. AT&T said we can’t do that yet, go to Verizon. Verizon said we can’t do that yet, go see AT&T. So back to the Apple store where they said, oh… sorry about that, the carriers are not ready yet, so your best bet is to wait and keep bugging your carriers. Of course this wasn’t mentioned until after I spent 1/2 hour setting up the phone, another hour running back and forth from AT&T/Verizon then another 1/2 hour at Apple, not to mention the $1400+ I spent on the third phone I get to carry around. APPLE MISREPRESENTED THEIR PRODUCT to me.

Liam Bolling

Great apple store with awesome customer service. If you need to go to the Genius Bar, go when they open. The line is super long.

Nuoyan Zhang

No respect for customers. We arranged an on-line appointment with them to fix a broken laptop at 11:00 AM. We got there, and they told us, "we're busy, wait for five more hours." No way, we asked for an appointment. A few months, later, my iPhone's battery broke. We contacted them, and they told us to drop by anytime we wanted for a new battery. Got there, and they told us the battery will be here in a few months. The staff was sarcastic and just went onto the next customer. All the other staff weren't even doing anything. That was it. This store's service is absolutely horrible, it only relies on the name of it's company. Go get yourself a Samsung Galaxy. This store's service is so much worse than all the other stores.

Johnny Crittenden

Was treated like i wasnt a customer i came in tonight to buy a new phone and was told i couldn't cause there was 30 mins left before the store closes. Really????

Cami B

Service is awful. I really wish I could rate this store as zero. I made an appointment for 4:45, came in 15 min early to get checked in. They didn’t meet with me until 5:15. Then it took 45 minutes for them to reset my computer. Now it has to go back to the depot. Let me also mention that I just had them repair my computer, got it back less than 10 days ago and it froze. Now none of the keys work, I have no idea why (which is why I brought it in). I don’t even see what the point of making an appointment was if I was gonna have to wait 30 minutes anyways. There are more than enough employees working there, they just don’t seem to care about how much work they get done.

Angel

Went in to get my home button fix and was told that I would receive a text when my phone is ready for pick up. It took about 2 hours for them to get my phone fixed and I’m very happy with the fast and easy service this store provides

A N

Reps are positively clueless. You can school them on their own products if you literally read the website spec list.

Michael Novion

I like this Apple store. Good customer service even though it was very busy on a Saturday. I upgraded to the new iPhone X fairly quickly/easily and they didn't try to sell me on anything else (which was nice).

Brendyn Alexander

Had to wait 10 mins just to tell someone I wanted to buy something then another 10 waiting (to no avail) for someone to help. I'll just buy it online. Don't visit this store.

Nicholas Travica

If you like Apple products then you'll love this store!

Marco De la Barrera

I have been using apple computers since 2018 I love apple, this store is awesome, and the staff is always prompt to provide professional answers, Thank you apple.

Clark W

I was able to get in and out after picking up my online order. Salesperson was very friendly and cheerful.

Brandon Na

Despite being an Apple fan, I've had too many experiences that have only confused me here or it took way too long to get any service. This place is too busy for anyone who wants a quick answer and the different answers are so inconsistent that it's hard to walk away satisfied. I was also told I would get follow up the last time I came there and it didn't happen. Apple's good at leveraging the fact that consumers forget (eventually) despite the fact I've contributed at least $15,000 to the company in the past 5 years or so.

Dan U

Friendly and helpful staff. Not too much of wait time. This store is inside the Bellevue square Mall

Carly Rider

Max is Great✨

Mani

It takes a little bit time to get into line and get to right person

TheAnalyst PRO

Needed replacement charging case for Air Pods. 1.5 hour wait to purchase as they cannot sell without me talking to Genius Bar. Only to find out they have none in stock. Not efficient and definitely not ‘Genius’ Apple.

Chris Lim

I called apple service line after my phone stopped charging and would not turn on after the battery replacement I got about a month ago. Rep told me he set up an appointment for me at 9am as soon as the store opened to get my phone serviced. But when I showed up at the store, appointment was never made for me, the employees were utterly helpless and not willing to help. Some even had condescending tone in their voice telling me that's not how it works. I had to sign up as walk in and been waiting well over an hour and still no help. I called apple line again to had them investigate why this happened, but that did nothing for my end. I also summoned store manager to explain what is going on, but he also did absolutely nothing. This store is filled with incompetent manager and employees.

Henry Ro

Went in to get battery replaced on my phone. Why can't they just take it, replace it, and call me when done? Why do I need to meet a genius 6 hours afterwards?

Shane Johnson

It's Apple always great service recommend calling for an appointment

E-Ma

It's apple: always crowded, always have the new apple products, always noisy, and always way to much for me to spend

Prabhakaran KM

One of the best I have seen. All latest Apple products are displayed here. Nice experience.

John Redifer

Apple employees treated me like dirt. I needed help with my MacBook Pro, made an appointment, they said I was late (I was 3 minutes early), then called Bellevue police, and I was forced to leave or be arrested. True story.

Alexander Bondarchuk

Genie service scratched my phone while replacing battery... MY 6S phone was flawless when I decided to replace a battery on it. Service was fast ~2 hours, but the phone I got back got scratches on the screen. And yes, when I was handed the phone over, it obviously did not have any protection on, and it was dropped by the technician on the table face down, and slid over to me. Upset...

Akshat Mane

Called them up yesterday(09/20) to confirm the availability of the new iPhone. Got a confirmation that they would have it today(09/21). Reached the store and the person in the store tells me, Oh! We don't have it. You can go to the website and reserve it for tomorrow. Now, I did not call you yesterday for nothing! Secondly, I asked specifically, if I can reserve it and I was told that you will have to be at the store to buy a phone. The person at the store tells me, You must have called the customer care! NO, I DID NOT! I CALLED THE STORE! Got the number from the store info from the website! Why waste time of your customers if you are not going to have the stock. Why tell us that you would be opening the store at 8 AM if you are not even going to have the stock! I thought that so many bad reviews might be because of the product, but apparently, IT IS AWFUL SERVICE that you get at the store. Took me 5 minutes to even get them to apologize for their mistake and wasting my time.

Reinaldo Batista

Everyone was super nice and helpful. I live in Seatac and even though it’s so far, from now on, I will make the drive here whenever I have an issue. #thanksguys

Vincent Waters

Screen protectors and cases are more expensive here than you will find elsewhere, or online. Significantly so. However, the quality of the products is unparalleled in the offerings of third party retailers. Put your iPhone XS in a soft-lined case from Apple, and have them expertly install a high quality and precise tempered glass screen protector for you, and you will be very, very happy about it, after the shock of the expense has passed. And take a look at that Apple Watch while you're there. You'll find yourself adding it to your wishlist.

Christopher Bickcom

Absolutely best customer service I’ve ever experienced! My Max had taken a fall, I brought it in for a replacement. Turned out to be cover by warranty, and after a hour and change waiting for a screen replacement, when I arrived back to the store to my surprise I was told that instead of replacing the defected/damaged part, I would be getting a brand new Max instead!! Mind blown!! Thank you specially to Javiér and staff.

Ru Shen

Went in to return an iPad. Was told they couldn't do it because the oder also included another item which hasn't been shipped. I was suggested to call 1800 apple number to request a return label instead of going to the Apple Store. Then I went to buy a usb-c to usb-a cable. Was given a usb instead, and then was told that the apple store doesn't carry this type of connector, and suggested me to go to BestBuy. I found the usb-c to usb-a cable two minute later on the wall shelf.

Sofi Cherif

Moments after entering the store I was greeted by a rather trendy female, mid 20’s. Her interpersonal skills were out of this world. She directed me towards Adam who this review is specifically meant for. Adams is a absolutely the biggest asset the store has. He’s friendly, suave and can help you with whatever you need. I’m not one to ever writes reviews but I want to make sure Apple knows how indespensle Adam really is.

Cameron Brandon

I think it’s funny that people right reviews on here thinking that some how it will get back to Apple and change something when this is a google page and Apple sends a how was your experience survey out with receipt someone gets at the store and that is the only feedback they accept

Kevin Fu

Questioned my last name as if I made it up. Their staff needs to be better. When they ask you how they can help they can’t do basic tasks. When I asked to buy something he was unable to do it as he wasn’t authorized to do it, yet he was helping people with their devices. They also aren’t very knowledgeable about their devices. They had to google the info on the devices. All around Apple is not worth the money. Windows and Microsoft are more user friendly and more common universally.

Abhijeet Singh

Awesome place to visit for apple fans. Nice staff.

Paul Delahunty

Big shop for about the 3 products they sell and hipster staff

Kinnera Palla

I purchased Apple Watch in April and I had a bad experience with the Apple store technician that was assigned to help us.

Alka Awasthi

Took a while to get what we actually were looking for. Watches section keeps busy.

Bradley Ojeda

I had a terrible experience at this Apple store. I wanted to combine my business phone and my personal phone to a new iPhone Xs. I was reassured it was possible and proceeded to buy a new phone, set it up, and was told all I needed to do was go to AT&T and Verizon to complete the “eSim” set up. AT&T said we can’t do that yet, go to Verizon. Verizon said we can’t do that yet, go see AT&T. So back to the Apple store where they said, oh… sorry about that, the carriers are not ready yet, so your best bet is to wait and keep bugging your carriers. Of course this wasn’t mentioned until after I spent 1/2 hour setting up the phone, another hour running back and forth from AT&T/Verizon then another 1/2 hour at Apple, not to mention the $1400+ I spent on the third phone I get to carry around. APPLE MISREPRESENTED THEIR PRODUCT to me.

Liam Bolling

Great apple store with awesome customer service. If you need to go to the Genius Bar, go when they open. The line is super long.

TJ W

Overpriced yuppie, extra hackable BS. Clean your acts up.

Kwantaek Kim

Service is bs. Nobody cares whether you are there or not. Had to wait ~10minutes for my transaction to be handle when there was just one person in front of me. Idk if they do that intensionally or not, but they talk too much unrelated stuffs and holding the line.

Sne Grace

Very impressed by assistance I received. Very friendly staff

Vitalii Strokov

«Sur, you are 3rd just wait few minutes” 30 mins, nobody cares... 1/3 of staff just talking to each other and not paying attention to customers. Poor customer service!

L Marckx

I am incredibly frustrated by this store!!! We brought our daughters malfunctioning MacBook Pro in before she was leaving for college to find out if it was best to repair or to buy her a new one. They advised us that they would be able to repair. It was expensive (almost 500 dollars), but still cheaper than getting a new laptop, and they assured us it would be "like new". They did not get the repair done in time for her to take with her to school, but shipped it to her. It still didn't work. In fact the exact same issue was there the minute she tried to use it. Clearly it hadn't been repaired, and also it hadn't been tested. We called the store hoping to get a refund for the repair so that we could go and get her a new laptop (we were out of state in CA). We spent tons of time on the phone and finally spoke to a manager (I believe her name was Kristin). She refused to refund the repair fee, but wanted us to call Apple Care to speak to them about the issue. After 30 minutes on hold, they finally told us that there was no one there that could help us. Several phone calls later, she suggested that if we bring the computer in to prove it is not working she might be willing to give us a refund for the repair work. We told her we would be happy even with store credit as we just want to get her a new computer so she has one for college! We had to get the computer back to Washington state and took it to the Bellevue Square store where they confirmed that it was indeed not working. Instead of giving us a refund for the faulty repair, they insisted on trying to repair it. We are so frustrated!!! My daughter starts classes tomorrow and has no computer, and any verbal agreement to give us a repair refund was not honored. Now we wait (still have not had the issue resolved) to find out if they have repaired it. I only hope that they will be willing to ship it back to her for free...but I highly doubt it based on the other incompetence that surrounded this event. We have purchased countless items from this store--computers, several laptops and 4 I-phones. I do not feel as though I can ever shop here again.

Dustin Simpson

Employee spotted me confused from across a busy store and came to my rescue. Excellent customer service as always from Apple.

Hari Dogiparthi

Rude staff, terrible customer service in this store. They simply don't care about customer. Long waits even though you take scheduled appointment. It felts like machines talking , not humans.

Francis Wood

If I could rate this place no stars I would but unfortunately I can’t, dealt with the worst experience of my life here at this location and even went to Erik frank, the manager of this place for help. Help he couldn’t manage to handle so much, patronize me he had no problem. Such a sad individual, not only do I feel bad for his customers, but also his staff and anybody who has to come in contact with him on a personal basis, i will never ever come back here again. I get apppe has flaws, I get customer service isn’t easy. But what Erik did today was just flat out the biggest blatant disrespect I’ve ever faced in my life and the worst experience I’ve ever had at any location. Apple would be smart to replace this manager with someone suitable and deserving of the job. Erik surely is not. Good luck Bellevue. All I can say is I’m so happy this only lasted a day and i do not ever have to comeback here again if I do not choose. Some of the residents unfortunately have no other choice.

Cat Gerboth-Suiter

Great customer service but if you're pressed for time don't schedule an appointment. They told me my phone would be ready at 3:15 it's now almost 4 and I've had 4 people tell me my phone was ready but nobody is bringing it out to me, ok they finally brought my phone out and said they couldn't fix it. I have at least two hour drive to get home in traffic. These people are very incompetent! I will never buy another Apple product. It takes me two hours round trip to get to thos store so it's 8 hours of my life completely wasted I will never get back.

Charles Schmidt

my worst lack of customer service pain event ever, worse than Century Link cable pain experience, spent there two hours and still did not get my Iphone fixed. lots of salespeople ready to ring up 500 or 1000 sales but just ONE Geek expert and ONE Macbook expert at their flagship store. Hey you self-manage yourself and do this or that and let me not use my expertise to fix your expensive iPhone^s. BOOOOOO soon as my contract is up and done, NOT AGAIN I will never buy Apple ever never again. Bye Bye

Jeremy Gieser

Needed a replacement SIM card tray for an iPhone 8. Spent over 20 minutes on the phone to see if they had one in stock, and rep on the phone told me he was unable to check that. Went into the store, to get the only part on a phone you can lose, replaced. Still took 20 minutes. APPLE people, if you listen to these, the Lego store has you beat on service. If you need a replacement lego, you can order it online or go into the store pick it out of a bin and pay for it. 2 minutes tops. Why do you let your organization get away with this?? I can help you get back to basics, let me know if you need a customer service professional help you with your service processes. There is no real reason why the world's most profitable company can't be a customer service leader.

Alec Savoye

Completely inconsiderate of a customer whose brand new $2300 Mac Pro with a failed SSD. Will lose all of my data. Refused to accommodate us dropping off computer early in spite of an already scheduled appointment. Not to mention the entitled and nasty attitude of the so-called “genius”. Do not go here. Do not even humor them. There is a reason why thousands of reviews have tanked them down to 2.7/5 stars. I think personally it should be lower.

Michael

Staff is very helpful. Store location is very convenient, it's in the 2nd floor of Bellevue Square Mall next to Macy's store.

Benjmnm

I came in with no appointment & Al helped me. He was extremely helpful and got all of my issues resolved. By far the best experience I have had at any apple location.

Aster Noah

Can't buy phone in-store, okay, whatever, so I asked an employee when pickup orders arrive and he said he doesn't know? Then why is he working in the apple store? Later I figured out how pickup worked and ordered a phone for pickup that day since I was still in the downtown area. Pickup didn't work at all but I blame Apple in general not this store in particular (as it seemed to be an online order issue,) so I won't deduct points for that; I just wish that Apple would've emailed me but again, not blaming this store. They quickly resolved my issues and I was able to purchase the new phone which almost made up for the horrible experience.

Profound Bandit

They need to do a better job of making sure the staff is covering the whole store looking to assist others especially when I'm 6'6 and black in a sea of Caucasians I'm not hard to spot. If they were calling the cops I'll bet they see me first

Vaibhav Bajpai

Long waiting time for evrn quick consultation with so called genius

Tushita Garga

I heard that the new iPhone came out today so decided to drop in and buy it. When I got there at around 11AM the question was not too long and they registeredy request and asked me to come for collecting between 12.30 to 1. I told them I wanted to trade in my phone and they said it would be no issue and I should get it traded in when I came for collection. There was nothing mentioned on state of phone. When I came at 12.30, there was a long que for collection. I had a flight to catch and had to leave for the airport at 2.30, so I decided to wait. After a 1.30 hr wait, finally my turn came when they told me they could not trade in my phone because it's battery was bloated and the screen had come out. I then want d a lesser spec phone. They told me I would have to wait for another 2 hrs. I have a few issues with the whole experience: 1. They could have easily looked at my trade in phone in the morning and informed me it couldn't be traded in. Alternatively, they could have told me the rules for trade in. Even their website did not mention any rules for trade in. 2. When they call a person at 12.30 to 1, it's not that they don't know how many people to expect. They can simply tell the person to come at 2. 3. Why does a person have to stand in a que to collect the phone. Can't they just message the customer when he is close to the begining of the que. 4. Even after you reach the front of the que, they take20 mins to get the phone for their back office. How can it possibly take20 mins to go in and get a phone. It's not that they have 100s of SKUs.

Kyle Waite

My iPhone X screen was not replaced correctly the screen is not flush with the device very frustrating. I expect there to be better QC on replacement operations.

Marie Martin

I tried to buy an Iphone 8 Plus tonight and the salesperson could not access my account after an hour of fussing around with different passwords. I walked away without a phone and Apple did not receive my $800.00. Usually your tech people are really good. I really wanted to take great photos for Christmas with the new technology so this was very disappointing.

Chris Sumi

So busy

Dotti Willis

My first visit was great! Very helpful staff and the woman who worked with me and my daughter knew what I needed and how to explain it. Second visit was to take a beginning course with Matthew who was extremely good teacher.

Shane Sopher

Staff is unhelpful when you go to purchase a product. Don't go to this store. It is easy to buy online and you won't have to deal with rude service reps with marginal customer service skills.

Evan Phillips

Always busy, but the staff was friendly and helpful, MUCH more so than the useless people at the two different Sprint stores my girlfriend and I went to while her phone was having SIM card issues.

Erik Leonard

We had issues with an iPhone 8+. They took great care of us. Super pleased with these people.

Ali Malekabadi

Very disappointing service! Went there to fix the iPhone issue. They told me to wait hours to be able to talk to the technicians!!! Or schedule it for another day! I told them that neither waiting for hours nor commuting another day is an option for me! They basically couldn’t care less! Embarrassing!!!

Rich Nguyen

Big store to wander around and check out Apple products

Robert Pirnie

Get lost amongst the sheep. Massive Apple temple in the bleeding heart of Bellevue Square. Apple faithful worship at multiple alters of identical items, each sold at it's list price. Looking for discounts? Look elsewhere, heathen. Getting service is next to impossible, unless you offer your first born as a sacrifice to a Genius. Many have.

Tc Behan

Miserable experience with staff, concluding with store manager, Eric (sp?). End result is 13 year old child now has anything but apple product mindset. Products are awesome, customer service very much lacking, at least at this store.

First Last

Went in to go get a MacBook charger with my mum. Many employees not working just walking around or standing there, but no single one of them greeted us while we stood there for at least 30 seconds. They we walked our way to the shelf and I was looking at the 40w, 60w and 85w, and wondering what’s the difference. Again, many staff around the shelf not exactly doing anything, and no one seemed to care. You know when you can feel someone who doesn’t give a *self-censorship* so you just do want to have anything to do with them? I went with my gut and selected the 60w charger and my mum asked a random not-exactly-working staff where to pay. The guy randomly pointed towards another who apparently was busy talking to a customer. My mom walked there and asked the other guy if we could check out here. The other guy looked totally confused, and finally another staff stepped in and said she could take care of us. (My mum didn’t know any staff with a Black machine thing can do that.) Did Apple paid the staff to cat-walk in their store? This is the worst customer services I’ve experienced in years, and I cannot believe it is coming from a international brand like Apple. If you don’t care, then people will eventually stop caring about your products as well.

Static CamperVan

This is a Busy, busy store but it’s also a very well staffed store.

Dan Khajatourian

The new iPhone 11 is coming out today and the line is super crazy. I have been due for phone change for a while now since I have an old iPhone 6, but cannot believe people have been standing in line for so long. They might be in the same boat as me. Anyhow, I don’t know how having 3 cameras is going to improve my quality of life. I just needed a new phone and hence the long wait. I might switch to Android at some point. This Apple hype is driving me crazy.

Aditya Pramod

Recommend this place the only apple store

C Alex

Much better than Tukwila.

Rohan Khanna

Horrible place. Even though I booked an appointment it took a lot of time to meet the store tech person. Very very very slow service

Natalie Jorgensen

Very clean store and service is good, the store is always packed so i don’t usually stick around too much but love it when i go

TJ W

Overpriced yuppie, extra hackable BS. Clean your acts up.

Kwantaek Kim

Service is bs. Nobody cares whether you are there or not. Had to wait ~10minutes for my transaction to be handle when there was just one person in front of me. Idk if they do that intensionally or not, but they talk too much unrelated stuffs and holding the line.

Sne Grace

Very impressed by assistance I received. Very friendly staff

Vitalii Strokov

«Sur, you are 3rd just wait few minutes” 30 mins, nobody cares... 1/3 of staff just talking to each other and not paying attention to customers. Poor customer service!

L Marckx

I am incredibly frustrated by this store!!! We brought our daughters malfunctioning MacBook Pro in before she was leaving for college to find out if it was best to repair or to buy her a new one. They advised us that they would be able to repair. It was expensive (almost 500 dollars), but still cheaper than getting a new laptop, and they assured us it would be "like new". They did not get the repair done in time for her to take with her to school, but shipped it to her. It still didn't work. In fact the exact same issue was there the minute she tried to use it. Clearly it hadn't been repaired, and also it hadn't been tested. We called the store hoping to get a refund for the repair so that we could go and get her a new laptop (we were out of state in CA). We spent tons of time on the phone and finally spoke to a manager (I believe her name was Kristin). She refused to refund the repair fee, but wanted us to call Apple Care to speak to them about the issue. After 30 minutes on hold, they finally told us that there was no one there that could help us. Several phone calls later, she suggested that if we bring the computer in to prove it is not working she might be willing to give us a refund for the repair work. We told her we would be happy even with store credit as we just want to get her a new computer so she has one for college! We had to get the computer back to Washington state and took it to the Bellevue Square store where they confirmed that it was indeed not working. Instead of giving us a refund for the faulty repair, they insisted on trying to repair it. We are so frustrated!!! My daughter starts classes tomorrow and has no computer, and any verbal agreement to give us a repair refund was not honored. Now we wait (still have not had the issue resolved) to find out if they have repaired it. I only hope that they will be willing to ship it back to her for free...but I highly doubt it based on the other incompetence that surrounded this event. We have purchased countless items from this store--computers, several laptops and 4 I-phones. I do not feel as though I can ever shop here again.

Dustin Simpson

Employee spotted me confused from across a busy store and came to my rescue. Excellent customer service as always from Apple.

Hari Dogiparthi

Rude staff, terrible customer service in this store. They simply don't care about customer. Long waits even though you take scheduled appointment. It felts like machines talking , not humans.

Francis Wood

If I could rate this place no stars I would but unfortunately I can’t, dealt with the worst experience of my life here at this location and even went to Erik frank, the manager of this place for help. Help he couldn’t manage to handle so much, patronize me he had no problem. Such a sad individual, not only do I feel bad for his customers, but also his staff and anybody who has to come in contact with him on a personal basis, i will never ever come back here again. I get apppe has flaws, I get customer service isn’t easy. But what Erik did today was just flat out the biggest blatant disrespect I’ve ever faced in my life and the worst experience I’ve ever had at any location. Apple would be smart to replace this manager with someone suitable and deserving of the job. Erik surely is not. Good luck Bellevue. All I can say is I’m so happy this only lasted a day and i do not ever have to comeback here again if I do not choose. Some of the residents unfortunately have no other choice.

Cat Gerboth-Suiter

Great customer service but if you're pressed for time don't schedule an appointment. They told me my phone would be ready at 3:15 it's now almost 4 and I've had 4 people tell me my phone was ready but nobody is bringing it out to me, ok they finally brought my phone out and said they couldn't fix it. I have at least two hour drive to get home in traffic. These people are very incompetent! I will never buy another Apple product. It takes me two hours round trip to get to thos store so it's 8 hours of my life completely wasted I will never get back.

Charles Schmidt

my worst lack of customer service pain event ever, worse than Century Link cable pain experience, spent there two hours and still did not get my Iphone fixed. lots of salespeople ready to ring up 500 or 1000 sales but just ONE Geek expert and ONE Macbook expert at their flagship store. Hey you self-manage yourself and do this or that and let me not use my expertise to fix your expensive iPhone^s. BOOOOOO soon as my contract is up and done, NOT AGAIN I will never buy Apple ever never again. Bye Bye

Jeremy Gieser

Needed a replacement SIM card tray for an iPhone 8. Spent over 20 minutes on the phone to see if they had one in stock, and rep on the phone told me he was unable to check that. Went into the store, to get the only part on a phone you can lose, replaced. Still took 20 minutes. APPLE people, if you listen to these, the Lego store has you beat on service. If you need a replacement lego, you can order it online or go into the store pick it out of a bin and pay for it. 2 minutes tops. Why do you let your organization get away with this?? I can help you get back to basics, let me know if you need a customer service professional help you with your service processes. There is no real reason why the world's most profitable company can't be a customer service leader.

Alec Savoye

Completely inconsiderate of a customer whose brand new $2300 Mac Pro with a failed SSD. Will lose all of my data. Refused to accommodate us dropping off computer early in spite of an already scheduled appointment. Not to mention the entitled and nasty attitude of the so-called “genius”. Do not go here. Do not even humor them. There is a reason why thousands of reviews have tanked them down to 2.7/5 stars. I think personally it should be lower.

Michael

Staff is very helpful. Store location is very convenient, it's in the 2nd floor of Bellevue Square Mall next to Macy's store.

Benjmnm

I came in with no appointment & Al helped me. He was extremely helpful and got all of my issues resolved. By far the best experience I have had at any apple location.

Aster Noah

Can't buy phone in-store, okay, whatever, so I asked an employee when pickup orders arrive and he said he doesn't know? Then why is he working in the apple store? Later I figured out how pickup worked and ordered a phone for pickup that day since I was still in the downtown area. Pickup didn't work at all but I blame Apple in general not this store in particular (as it seemed to be an online order issue,) so I won't deduct points for that; I just wish that Apple would've emailed me but again, not blaming this store. They quickly resolved my issues and I was able to purchase the new phone which almost made up for the horrible experience.

Profound Bandit

They need to do a better job of making sure the staff is covering the whole store looking to assist others especially when I'm 6'6 and black in a sea of Caucasians I'm not hard to spot. If they were calling the cops I'll bet they see me first

Vaibhav Bajpai

Long waiting time for evrn quick consultation with so called genius

Tushita Garga

I heard that the new iPhone came out today so decided to drop in and buy it. When I got there at around 11AM the question was not too long and they registeredy request and asked me to come for collecting between 12.30 to 1. I told them I wanted to trade in my phone and they said it would be no issue and I should get it traded in when I came for collection. There was nothing mentioned on state of phone. When I came at 12.30, there was a long que for collection. I had a flight to catch and had to leave for the airport at 2.30, so I decided to wait. After a 1.30 hr wait, finally my turn came when they told me they could not trade in my phone because it's battery was bloated and the screen had come out. I then want d a lesser spec phone. They told me I would have to wait for another 2 hrs. I have a few issues with the whole experience: 1. They could have easily looked at my trade in phone in the morning and informed me it couldn't be traded in. Alternatively, they could have told me the rules for trade in. Even their website did not mention any rules for trade in. 2. When they call a person at 12.30 to 1, it's not that they don't know how many people to expect. They can simply tell the person to come at 2. 3. Why does a person have to stand in a que to collect the phone. Can't they just message the customer when he is close to the begining of the que. 4. Even after you reach the front of the que, they take20 mins to get the phone for their back office. How can it possibly take20 mins to go in and get a phone. It's not that they have 100s of SKUs.

Kyle Waite

My iPhone X screen was not replaced correctly the screen is not flush with the device very frustrating. I expect there to be better QC on replacement operations.

Marie Martin

I tried to buy an Iphone 8 Plus tonight and the salesperson could not access my account after an hour of fussing around with different passwords. I walked away without a phone and Apple did not receive my $800.00. Usually your tech people are really good. I really wanted to take great photos for Christmas with the new technology so this was very disappointing.

Chris Sumi

So busy

Dotti Willis

My first visit was great! Very helpful staff and the woman who worked with me and my daughter knew what I needed and how to explain it. Second visit was to take a beginning course with Matthew who was extremely good teacher.

Shane Sopher

Staff is unhelpful when you go to purchase a product. Don't go to this store. It is easy to buy online and you won't have to deal with rude service reps with marginal customer service skills.

Evan Phillips

Always busy, but the staff was friendly and helpful, MUCH more so than the useless people at the two different Sprint stores my girlfriend and I went to while her phone was having SIM card issues.

Yafit Haba

Crowded. Not enough sales person. About an hour wait to purchase iPhone 11

Erik Leonard

We had issues with an iPhone 8+. They took great care of us. Super pleased with these people.

Ali Malekabadi

Very disappointing service! Went there to fix the iPhone issue. They told me to wait hours to be able to talk to the technicians!!! Or schedule it for another day! I told them that neither waiting for hours nor commuting another day is an option for me! They basically couldn’t care less! Embarrassing!!!

Rich Nguyen

Big store to wander around and check out Apple products

Robert Pirnie

Get lost amongst the sheep. Massive Apple temple in the bleeding heart of Bellevue Square. Apple faithful worship at multiple alters of identical items, each sold at it's list price. Looking for discounts? Look elsewhere, heathen. Getting service is next to impossible, unless you offer your first born as a sacrifice to a Genius. Many have.

Tc Behan

Miserable experience with staff, concluding with store manager, Eric (sp?). End result is 13 year old child now has anything but apple product mindset. Products are awesome, customer service very much lacking, at least at this store.

First Last

Went in to go get a MacBook charger with my mum. Many employees not working just walking around or standing there, but no single one of them greeted us while we stood there for at least 30 seconds. They we walked our way to the shelf and I was looking at the 40w, 60w and 85w, and wondering what’s the difference. Again, many staff around the shelf not exactly doing anything, and no one seemed to care. You know when you can feel someone who doesn’t give a *self-censorship* so you just do want to have anything to do with them? I went with my gut and selected the 60w charger and my mum asked a random not-exactly-working staff where to pay. The guy randomly pointed towards another who apparently was busy talking to a customer. My mom walked there and asked the other guy if we could check out here. The other guy looked totally confused, and finally another staff stepped in and said she could take care of us. (My mum didn’t know any staff with a Black machine thing can do that.) Did Apple paid the staff to cat-walk in their store? This is the worst customer services I’ve experienced in years, and I cannot believe it is coming from a international brand like Apple. If you don’t care, then people will eventually stop caring about your products as well.

Static CamperVan

This is a Busy, busy store but it’s also a very well staffed store.

Dan Khajatourian

The new iPhone 11 is coming out today and the line is super crazy. I have been due for phone change for a while now since I have an old iPhone 6, but cannot believe people have been standing in line for so long. They might be in the same boat as me. Anyhow, I don’t know how having 3 cameras is going to improve my quality of life. I just needed a new phone and hence the long wait. I might switch to Android at some point. This Apple hype is driving me crazy.

Aditya Pramod

Recommend this place the only apple store

C Alex

Much better than Tukwila.

Rohan Khanna

Horrible place. Even though I booked an appointment it took a lot of time to meet the store tech person. Very very very slow service

Natalie Jorgensen

Very clean store and service is good, the store is always packed so i don’t usually stick around too much but love it when i go