Reviews of Microsoft Store - Westfield Montgomery (Computer Repair)

Xiao Yuan

The staff there are technically very incapable. I have a window 7 upgraded to window 10, it crashed, I asked them to restore the system since I have a lot of programs and data. They could not restore, instead, they trashed and reinstall a new windows.

William Curtis

Would rather have instruction sessions than another software

vincent guerrieri

A very busy store. Slightly more helpful than the Apple store nearby, but this is not the place for those of us who need serious guidance or hand holding. Know what you want before you come in to buy it.

Melih Yaramanoglu

Excellent service, knowledgeable people. Their attitude is customer oriented and they genuinely try to resolve your problem. The managers and tech people are not afraid to use their initiatives. They really are excellent representatives for Microsoft. And they eat apple for lunch :-)

Allen Minton

I have purchased two laptop computers and two Windows phones in this store. I am extremely impressed by the outstanding after-sale service and assistance that is freely and competently provided.

d Eugene

Good

ADDIS BRANA TUBE

Waw I love it especially the new all in one computer but little pricey

Toan Tran

I always enjoy going to Microsoft stores. The people there are always super friendly and very helpful and knowledgeable in their products. Very well laid out and very informative displays. It's nice to have a hands-on experience before actually buying the product.

Antwan Smith

Very helpful staff. They greet you with a smile and explain and answer all your questions.

Christine Bechtel

Hated, hated the service. The kid was arrogant and wouldn't listen, let alone be solution oriented. All he wanted to do was sell me a PC. Avoid like the plague.

Selorm Tsikata

Great place to get Microsoft Gadgets and a few other laptops including Dell and Lenovo.

Emily Ettlinger

Walked in just to check out a computer I was interested in and the employees were very helpful and friendly. I didn't feel overly pressured to buy anything and I was comfortable to walk up and ask further questions.

Miloslav Minkov

I won't recommend the store very poor customer service i was transferred to 3 different employees and right next to me 3 more were playing on there phones while the store was full with people and while i was asking them for help the person that was suppose to help me was constantly doing something else while he was helping me so to say and he didn't even know how to plug in my device and they almost broke the back of my Microsoft surface by slamming it i will never go there and i don't recommend poor customer service and technical skills all the time they were call microsoft call microsoft

Alex Y

Poor costumer service, disorganized, I had an appointment at 6 pm, arrived at 5:30 . they said you are early and you have to wait until 6 pm in not a friendly way. I waited until 6 and nobody came back to me until I asked again for help. My surface pro 3 had issues with the kickstand as it was not closing. They refused to fix it or replace the devise despite it was under warranty. They said it is a cosmetic issue??? I resolved the issue with Microsoft support online who was great and my devise got replaced as it should be. Would not come to this store any more. Hope Microsoft would work on improving customer service in their stores to match the quality of their new devices.

Alex M

Picked up an Xbox One S there. Nice little selection of Surface Laptops and other Microsoft gear. The store was much smaller than I anticipated, at least when compared to the Apple store in the same mall. This was the first time I ever visited a Microsoft and Apple stores. Honestly, I wasnt exactly wowed by the atmosphere there but it was still cool to be in one.

Reda Jbara

Microsoft all the way ..

Bailey Cal

Friendly and helpful.

Electro Simbol

Terrible customer service. I was there checking out one of the gaming laptops they have. I was genuinely looking to purchase one but nobody approached me in the 20 minutes I was there. My guess is that they assumed I would not buy anything because of my age. Went online to make my purchase where the live chat agents are more efficient than the people on the store. Sad indeed...

Kasra Kabirbaik

The employees were clueless about everything

Nina B

Great staff help, far exceeding the people Apple hires. At least at this mall.

Honest Review

Entire company made up of passing the buck. Spent 2 hours to get no where and zero help. Hang up on you if you ask for a manager.

Jo.s

Surface GO!!!!! Small productive!!!

Nishan Patel

Very poor customer service by a very poorly trained manager. I called up the store to enquire about the trade in offer for note 10+ and was given the trade in value of $650 for my iPhone. I booked my appointment for the trade in based on the value they provided to me on my phone. Upon arrival I was greeted with a very rude and uncooperative store manager(Yash). I won’t be going to any Microsoft stores going forward. Apple’s customer service by far is the best compared to these noobs. They should take a tip or 2 from apple to learn how to treat customers.

Carl Nelson

The Microsoft store had a good selection of computers, however when i asked if they had the latest version of the laptop i was looking for they only had last years model which was unfortunate. prices were all msrp and there was no real sale. I'd recommend going if you need something explained to you, or if you live in the area and like being able to go into stores to return anything.

Josh Graham

Actually pretty helpful staff here

manuel angel

I can see why everyone is saying customer service is not that great here. I went there and looked around wanting to buy something and i see the workers there just standing in a circle talking to each other and not greeting anyone that walks in. I finally found what i was looking for and then i had to approach then to get service. I guess they don't have supervisor??? But either way as i was getting checked out they don't handle your items with care either. Im happy they finally have a store near me but they need to step up there customer service otherwise ill just keep going to the tysons store.

Dylan Joyce

Called ahead to try out Oculus Rift. Was told to come on down. A 45-minute trip later, I’m told that it’s in storage and not available for demos as it would take too long to setup. Tried the holo lens instead - which I wanted to like - but found it unintuitive and cumbersome, and anyway no replacement for the Rift demo I travelled to try. Overall a waste of time and attention.

Adel Ibrahim

I'm very grateful for the amazing technical support and service provided by Mr Yanish. He was patient, curious , kind and extremely knowledgeable. My family has purchased many computers from this store over the past few years and continue to be impressed with the products. excellellent service and support. I highly recommend this store and if you need technical assistance, I highly recommend that you make an appointment.

Y B

Excellent tech support staff, in particular EJ had helped unpack questions about Microsoft personal and corporate accounts logins and Office 365. Real expertise. Would come again for help or check out new gadgets. While the store is one of the smallest, it's well laid out.

Emma-Lea Jacklin Warsaw

It's a store, everything in the store is Microsoft. There are employees, they're employed by Microsoft. Who cares, at least it's not apple.

Kevin Coates

Sooo pricey. But they have great stuff and a nice staff

wendy babbitt

Microsoft Word has absolutely the worst customer service I have ever experienced. I don't know why our society is stuck with using Microsoft Office. Apple is 100 times easier, and their salespeople and tech people are competent. I have been transferred at least seven times. Nobody knows what they're doing. It's demoralizing.

Marilyn Zecher M.A., CALT

Excellent expertise and helpful staff. I came in with a computer that needed to be updated to Windows 10. EJ helped me and demonstrated such competence that I came back with two more computers in another appointment. He expertly loaded the software, checked to make sure all the drivers were working [Something I would not know to do with a download] and then turned me over to Fathtiye who helped me get the best deal on Office 365, one that saved me hundreds of dollars! I cannot tell you how pleasant and helpful the staff was. I watched them assisting other customers and we all felt the service was supreme.

Nahomalot

THEY SUCK! For my 11th birthday last year, I asked a staff for the Minecraft XBOX One S, They said no they just ran out and they also told me to go to another store. Then I asked another staff and they said they had 11 of them! They are liars!!!!!! DONT GO THERE

Макс Р

Very helpful staff, albeit a little less knowledgeable as expected

Aaron Rein

Some staff do not know what they are doing and/or rush you to buy something. They are otherwise great. There is a great selection of electronics to buy and try! I recently went for their MineCon EARTH event.

N.V. Murali Krishna

Excellent service!

Leroy Edmond

Very helpful!

David Office

It's alright. It's small store. Staff does greet you right away as you enter. Great selection. Of laptops.

Patrick Mitrik

This is an ok store. I think some of the other computer stores are better, but if you want to check out gaming then definitely stop by.

Elprofe L

Atención agradable... Lo he visitado por parte de una organización y que nos llevó a aprender y saber la historia de Microsoft... estuvo increíble, mis compañeros y yo tomamos en cuenta el arduo trabajo de ellos... Grasias, ya que a algunos les dieron un regalo por participar... Si se nota qué hay mucho personal que tiene el carácter de atender a las personas formalmente... y cómo se merece... Una sugerencia... deberían de tener música que inspire a que las personas puedan comprar ...

Troy Turner

Visited this store on Thursday, December 27, 2018. 6-8 or more employees all standing shoulder-to-shoulder at a single taket, talking & carrying on like employees at the company happy hour, all the while ignoring customers as an inconvenience. The only employee talking with customers confessed to being new & unable to answer my questions when I finally got a moment of her time. She asked a more senior colleague for assistance & the answer to my question (about the price of upgrading Microsoft Office) was that I should look for a customer service phone number on the website. So unless you're buying online & picking up at the store & have no product questions, ofI suggest buying from Best Buy & working with the Microsoft rep there. By the way, I have giving negative reviews but this can't be overlooked.

Lorena Rojas

I went because I had a broken screen, the lady helped me really said upfront that they don't fix to go somewhere else and see if they fix it. I wish they would have said that in the beginning save me a trip, instead she took my info and said someone will send me a quote on a new computer, I'm still waiting it's been 3 weeks.

Warren champ

Great experience. I appreciate my sales rep and business manager for the knowledgeable customer service and quick seamless point of sale process. I also liked I was able to use my rewards credit card with Samsung Pay for double points. The Surface Book 2 is every bit of the speed, performance, functionality, style, capacity, and design I needed. Why pay for a laptop when you can get a more powerful Surface Book 2 that also converts into 4 other devices into one for less. The i7 core processor and better graphics cards is worth the extra money.

Great Choice

Beautiful technology

Fitness Savage

Got bad info on equipment from sales lady

Lizzy Smith

My boyfriend and I came here yesterday (July 20) due to an issue he was having with his SurfacePro charger. We were immediately greeted and the greeter helped us make an appointment for just one hour later. When we came back for our appointment, Shivarn (I think this is his name - nametag was cut off!) told us he'd be helping us, got us waters, and dove in to fix the issue. He was kind, professional and helpful! He was able to tell us what the problem was (broken charger) and then checked out my boyfriends SurfacePro to make sure everything on the computer was working OK. He reminded him about updating his computer, recommended getting a screen protector at some point and just had general great advice about the device! It wasn't pushy or sales-y it was just super helpful! Definitely recommend requesting your next appointment with Shivarn. Thanks so much!

Gary Smith

Microsoft store. Employees not particularly excited to help. No Hololens out to try

Ken Hostetter

Placed order online and was ready when I arrived

Przemek Klosowski

Me-too Apple store competitor

Gerson Castillo

Horrible customer service

Steven Gilbert

Walked in to try out the virtual reality sets but left after we were given a hard time.

John Williams

You can really tell that this is quote Apple Store unquote envy

Edward Chu

Customer service here is excellent!

Strategic Aim

Great staff to consult with about different products and services

Madison Adore

Got help from this amazing guy who worked there named Richie! He convinced my friend and I to go Windows instead of Apple. Was really helpful and friendly!

A. R.

Good service. Staff was pleasant but while I was sitting there they seemed to be more interested in getting the sale than understanding the user's need. I came to replace my laptop after it was consistently bluescreening. Felt like the manager didn't want me to replace, but I got what I wanted in the end anyways. Overall it was a good experience, but I think they should emphasize more on the customer's needs and wants than pushing a sale.