Reviews of Computer Exchange (Computer Repair)

Trish Hedges

I've reviewed this company before but still use them and figure it's time to update my review. As a small business owner, I cannot afford a full-time IT employee so I rely HEAVILY on the masterful skills of Andy Dodge and his computer guru team to keep my computers up and running at maximum capabilities. When a virus is detected, his crew handles it behind the scenes with no interference to my operations. They are a vital, valuable, dependable, LOCAL, trusted resource that makes running the IT portion of my insurance agency a breeze. I never want to have to do it without you guys! Thank you!!

Justin Saunders

Helpful knowledgeable people they get back to you in a timely manner

Jo Dudley

Fixed my computer fast!

Copy ODIS

Highly recommended business!

Sherry Conrad

Your team really impressed me with how quickly they were able to get my computer back to me and how they were able to fix the problem without a huge investment on my end. My computer is working better than I could have imagined! Making my life less stressful and back to enjoying what I do! Excellent costumer service!

Marilyn Bousquin

Huge thank you to Travis at Computer Exchange for generously helping me resolve an issue over the phone. Since I switched to a Mac several years ago, I have not had the need to bring my computer in for service. But earlier this week I opened an email that infected my computer with Malware. I ran Malwarebytes, which quarantined the threats, but I was still experiencing frequent pop-up screens and ads. I called Computer Exchange seeking guidance and spoke to Travis. Instead of telling me to bring my computer in for service, he walked me through the easy process of removing malware extensions that had gotten onto my computer. The process took less than a minute, but it was one I had not been able to figure out on my own. So grateful for Travis's kind and generous support--I felt like I was talking to a neighbor! If I ever do need to have my Mac serviced (knock on wood!), I will take it straight to Computer Exchange.

Trish Hedges

I've reviewed this company before but still use them and figure it's time to update my review. As a small business owner, I cannot afford a full-time IT employee so I rely HEAVILY on the masterful skills of Andy Dodge and his computer guru team to keep my computers up and running at maximum capabilities. When a virus is detected, his crew handles it behind the scenes with no interference to my operations. They are a vital, valuable, dependable, LOCAL, trusted resource that makes running the IT portion of my insurance agency a breeze. I never want to have to do it without you guys! Thank you!!

Justin Saunders

Helpful knowledgeable people they get back to you in a timely manner

Jo Dudley

Fixed my computer fast!

Copy ODIS

Highly recommended business!

Sherry Conrad

Your team really impressed me with how quickly they were able to get my computer back to me and how they were able to fix the problem without a huge investment on my end. My computer is working better than I could have imagined! Making my life less stressful and back to enjoying what I do! Excellent costumer service!

Marilyn Bousquin

Huge thank you to Travis at Computer Exchange for generously helping me resolve an issue over the phone. Since I switched to a Mac several years ago, I have not had the need to bring my computer in for service. But earlier this week I opened an email that infected my computer with Malware. I ran Malwarebytes, which quarantined the threats, but I was still experiencing frequent pop-up screens and ads. I called Computer Exchange seeking guidance and spoke to Travis. Instead of telling me to bring my computer in for service, he walked me through the easy process of removing malware extensions that had gotten onto my computer. The process took less than a minute, but it was one I had not been able to figure out on my own. So grateful for Travis's kind and generous support--I felt like I was talking to a neighbor! If I ever do need to have my Mac serviced (knock on wood!), I will take it straight to Computer Exchange.

T V

Andy and his crew are awesome. They have worked on my office computers and while they are thorough, they understand the urgent need of a computer to run a business. They have also worked on my personal computer and my son's. Great group and I will continue sending business their way.

T. A. Powell

First class service, excellent products and you get to talk face to face with real people. I have purchased 2 laptops in the last 5 years......I am very satisfied. Great place with great people.

Ronald Mittelman

always very helpful, knowledgeable, fast, efficient and friendly. their invoices are friendly too.!!

Mark Kougl

It’s been a while since I was here but I have continued to be unhappy with the service this place provided. I took my laptop here because it was not fully charging. After picking it up they said it was the power supply cord and it just needed to be replaced. Ok, simple enough. And they changed me $50 to diagnose the problem. I was surprised at the time they were going to charge me $50 to tell me I needed a new power cord. I guess that was my fault for not understanding how the pricing worked. Anyway I paid and left and still had a laptop that wouldn’t fully charge but at least I new what the problem was. I then purchased a new factory power supply which was around $80 from Dell. My laptop still doesn’t charge fully so the power supply was not the problem and I am now out $130 because of incorrect information.

kim henderson

Great service at a great price! I highly recommend them.

Eric Lingenfelter

I have used Computer Exchange on and off over the past 8 or 9 years for my business, and I love the way they do business - they do whatever it takes to make things work for a better price than any big box store geek squad or any online computer manufacturer. Lately, Ben has been the one answering my calls and supporting me with my PC needs and if you want a smooth experience through some technical problems - call Ben at Computer Exchange - you'll be taken care of!

BUDDY DAVIS

I have dealt with other computer stores in the area before I was introduced to Andy at Computer Exchange. He will always have my business for now on. He truly goes above and beyond for his customers.

Donna Madril White

I have been trusting them for years with my computer !

Margaret Curry

Peter helped me out with my whole situation. Thought I needed new hardware, turned out to be a very simple fix. I am so glad I heard about Computer Exchange before I shipped it back to Dell or went to Geek Squad! Very helpful staff and super reasonable prices :) I totally reccomend them!!!

Neal Sumerlin

I have been a customer of Computer Exchange for almost their entire existence. They have built custom desktops to my specifications, they have furnished me with sturdy laptops, and they have always been able to solve my problems for me. I am perhaps an average user, someone who isn't utterly helpless and can generally understand the language, even if I don't always know how to fix every computer issue I face. They are always helpful and informative, never condescending. They do house calls for the same labor cost as in-house work. Good, honest, knowledgeable people offering their services at a very competitive price. Local small business, not some corporate entity based who knows where. My highest recommendation!

Kathryn Wiley

My company's gmail had stopped working and we called Google to see what was wrong. This was the natural step, we thought, until we had been on the phone for 1.5 hours and they were wanting us to pay $300 to fix our "security breach" at the end of the call. I immediately called Andy at Computer Exchange to verify what they were saying. Sure enough, Andy's fabulous Assistant, Michael alerted me that this was a SCAM and helped me solve my email problem within 15 minutes!! I was thrilled and realized they should have been my FIRST call!

T V

Andy and his crew are awesome. They have worked on my office computers and while they are thorough, they understand the urgent need of a computer to run a business. They have also worked on my personal computer and my son's. Great group and I will continue sending business their way.

T. A. Powell

First class service, excellent products and you get to talk face to face with real people. I have purchased 2 laptops in the last 5 years......I am very satisfied. Great place with great people.

Ronald Mittelman

always very helpful, knowledgeable, fast, efficient and friendly. their invoices are friendly too.!!

Mark Kougl

It’s been a while since I was here but I have continued to be unhappy with the service this place provided. I took my laptop here because it was not fully charging. After picking it up they said it was the power supply cord and it just needed to be replaced. Ok, simple enough. And they changed me $50 to diagnose the problem. I was surprised at the time they were going to charge me $50 to tell me I needed a new power cord. I guess that was my fault for not understanding how the pricing worked. Anyway I paid and left and still had a laptop that wouldn’t fully charge but at least I new what the problem was. I then purchased a new factory power supply which was around $80 from Dell. My laptop still doesn’t charge fully so the power supply was not the problem and I am now out $130 because of incorrect information.

kim henderson

Great service at a great price! I highly recommend them.

Eric Lingenfelter

I have used Computer Exchange on and off over the past 8 or 9 years for my business, and I love the way they do business - they do whatever it takes to make things work for a better price than any big box store geek squad or any online computer manufacturer. Lately, Ben has been the one answering my calls and supporting me with my PC needs and if you want a smooth experience through some technical problems - call Ben at Computer Exchange - you'll be taken care of!

BUDDY DAVIS

I have dealt with other computer stores in the area before I was introduced to Andy at Computer Exchange. He will always have my business for now on. He truly goes above and beyond for his customers.

Donna Madril White

I have been trusting them for years with my computer !

Margaret Curry

Peter helped me out with my whole situation. Thought I needed new hardware, turned out to be a very simple fix. I am so glad I heard about Computer Exchange before I shipped it back to Dell or went to Geek Squad! Very helpful staff and super reasonable prices :) I totally reccomend them!!!

Neal Sumerlin

I have been a customer of Computer Exchange for almost their entire existence. They have built custom desktops to my specifications, they have furnished me with sturdy laptops, and they have always been able to solve my problems for me. I am perhaps an average user, someone who isn't utterly helpless and can generally understand the language, even if I don't always know how to fix every computer issue I face. They are always helpful and informative, never condescending. They do house calls for the same labor cost as in-house work. Good, honest, knowledgeable people offering their services at a very competitive price. Local small business, not some corporate entity based who knows where. My highest recommendation!

Kathryn Wiley

My company's gmail had stopped working and we called Google to see what was wrong. This was the natural step, we thought, until we had been on the phone for 1.5 hours and they were wanting us to pay $300 to fix our "security breach" at the end of the call. I immediately called Andy at Computer Exchange to verify what they were saying. Sure enough, Andy's fabulous Assistant, Michael alerted me that this was a SCAM and helped me solve my email problem within 15 minutes!! I was thrilled and realized they should have been my FIRST call!

Sharon Hensley

I started having some issues with our office computers. After learning our long time computer repair shop had closed, I was in a bit of a panic. I called these guys and Ben was able to fix one computer remotely from his location with me being in Roanoke. I was so impressed that I decided to upgrade and replace our other computers. Yesterday, I dropped off my old computer and Lewis had all of the data transferred to the new one and ready for me to pick up before closing. I can't say enough good things about my experience with Computer Exchange. Highly recommend!!

Peter H

The biggest thing I noticed about Computer Exchange is their friendly staff. When I walk in, I'm greeted with a smile and confident answers to the problems I have with my computer. The service has always been great. I'll take my computers here for the foreseeable future!

Mech Sauce Get You Some

We have been having them take care of all our computer and security needs for 2 years and they are extremely helpful and knowledgeable. Great customer service! Best prices in town for all your computer needs.

Will Easter

I had an issue with my email that I had spent several hours on the phone with no less than 5 different GoDaddy representatives... and within 2 minutes of explaining my problem, Andy had the answer. And then, another 5 minutes and everything was up and running! Thank you so very much!!

ED KUBASEK

wow!!! they fixed my laptop fast. works better then when I bought it. great job computer exchange.

Xx KrystalStar xX

A Very dependable and reliable place for computer repair

Sharon Hensley

I started having some issues with our office computers. After learning our long time computer repair shop had closed, I was in a bit of a panic. I called these guys and Ben was able to fix one computer remotely from his location with me being in Roanoke. I was so impressed that I decided to upgrade and replace our other computers. Yesterday, I dropped off my old computer and Lewis had all of the data transferred to the new one and ready for me to pick up before closing. I can't say enough good things about my experience with Computer Exchange. Highly recommend!!

Peter H

The biggest thing I noticed about Computer Exchange is their friendly staff. When I walk in, I'm greeted with a smile and confident answers to the problems I have with my computer. The service has always been great. I'll take my computers here for the foreseeable future!

Mech Sauce Get You Some

We have been having them take care of all our computer and security needs for 2 years and they are extremely helpful and knowledgeable. Great customer service! Best prices in town for all your computer needs.

Will Easter

I had an issue with my email that I had spent several hours on the phone with no less than 5 different GoDaddy representatives... and within 2 minutes of explaining my problem, Andy had the answer. And then, another 5 minutes and everything was up and running! Thank you so very much!!

ED KUBASEK

wow!!! they fixed my laptop fast. works better then when I bought it. great job computer exchange.

Xx WolfyMidnight xX

A Very dependable and reliable place for computer repair

Tim Gosnell

Andy and his team are knowledgeable and responsive!

Heather Cravens

I recently purchased a new charger for my computer after mine stopped working. Computer Exchange was knowledgeable of what I needed & they were less expensive than Best Buy! It even came with an extension cord. Very pleased with them & their service. I have been recommending them to friends in need of computers & accessories.

Christian Mehaffey

Andy has repaired several of my computers at great prices and when it was more economical to replace rather than repair his prices have been very competitive. I'll take the face to face service of computer exchange over some horrible super store with no personal customer service any day!

Tim Gosnell

Andy and his team are knowledgeable and responsive!

Heather Cravens

I recently purchased a new charger for my computer after mine stopped working. Computer Exchange was knowledgeable of what I needed & they were less expensive than Best Buy! It even came with an extension cord. Very pleased with them & their service. I have been recommending them to friends in need of computers & accessories.

Christian Mehaffey

Andy has repaired several of my computers at great prices and when it was more economical to replace rather than repair his prices have been very competitive. I'll take the face to face service of computer exchange over some horrible super store with no personal customer service any day!