Reviews of Computer Concepts - Yorktown (Computer Repair)

Mary Bourne

Alan helped us immensely with our iPhone 6 Plus. He replaced the battery and updated the software. He explained the updated system and answered all our questions, so important to us seniors. We will definitely be returning. We feel like we have a new phone!

Thomas Lyon

Excellent service. Friendly staff. Done right the first time. Quick turnaround so I had minimum down time. I highly recommend them and will continue to use Computer Concepts for servicing of my computers.

Peggy bondurant

It is so wonderful to have a computer company here in Newport news that can work on my apple computer so I don’t have to go to Virginia Beach. The guys at Computer Concepts are knowledgeable, professional, and efficient. The staff is pleasant to work with and very helpful with any questions that arise. I highly recommend Computer Concepts.

My Nguyen

Quick service and also if they don’t provide a service they refer you to somewhere that can. Great follow through from Brent with someone that needed an android phone repair!

GARY PAUL

I was having major trouble with my computer and the guy stayed hours helping me . He also provided me with a loaner computer so I could complete my work over the weekend. Very nice and helpful

Annesly Bailey

My computer recently died, and I shopped at a big box tech store but decided to check out the local store due to a friend's experience. So far it has been a great decision. They only sell brands they believe in and stand by them with a warranty! The service has been even better!!!

Jonathan Mosher

Absolutely amazing service. I brought in my newly built computer that wouldn't start in the morning. Around 3pm I got a call that they found the problem and would attempt to fix it and by 4 I had another call and it was good to go! They showed me what had been wrong when I got there and gave me a few pointers to make sure I got the most out of my machine. Overall, I absolutely loved the service and would recommend it to anyone that needs computer assistance. Completely professional but very friendly.

renee winston

Al did a good job explaining things and breaking down the cost. When I was frustrated he broke the information down to me and even discounted the price for me and worked with me. Great job! Would recommend this place! Renee

Linsey C

Friendly staff who was knowledgable and will explain everything to you. Have gone twice, once for iPhone issues and another for an older iMac problem resolution and RAM upgrade.

Melanie G

I had to wait a week to get the diagnostics done on my PC. They were very gracious and waived that fee for me. Once the work was complete, I was able to follow up and ask questions, which were answered promptly. I will use their services again!

Thomas Reyes

Great service and quick turnaround. Military discount and friendly people.

Kathi Kruse

Knowledgeable, friendly and fast service

Christopher Blake

Great service extremely fair prices and great work.

Joanne Smith

I have used the services of Computer Concepts 3 times. All of my experiences with them have been friendly and professional. My most recent visit was President's Day 2018. As a senior I was impressed with the patience they showed and the knowledge they shared. They explained things so clearly. I would recommend them to anyone requiring servicing of their Mac.

Karen Lawson

So appreciative for you taking the time to trouble shoot my daughter I-phone. They had it working properly in no time ! Great customer service! Thanks so much for your time and patience, and thoughtfulness.

Karen Credeur

An outstanding teacher, he makes his students feel comfortable (hard to do in computer training), knows the material but will learn and provide later if he doesn't. Interacts well with students, allowing time for individual attention. Pleasant personality. Seems to know what students might feel in learning technical information: frustrated, stupid, slow, not understanding, ... and provides an environment indicating that those feelings are normal and students do learn. That most people struggle with such a different type of information. Makes students look forward to his classes. Articulate. Speaks clearly.

KingKaveMan Live

The Worst. Stay Away From Them. They Are Some Mean People Ane When You Try To Explain Something To Them They Cut You Off. And Still Be Wrong. Smh. Money Scammers

Donald Dougherty

While flying into Norfolk my Laptop Screen was broken by a "nameless" airline. I took it to Computer Concepts in Yorktown. The Friendly staff was able to replace the display within 45 minutes, and I was re-UNITED with my computer. Thanks Computer Concepts!

Hugh Snead

Both patient and thorough in explaining the need to expand memory.

Douglas W. Reynolds, Jr.

I have always enjoyed working with the experts at Computer Concepts, although as a Mac owner I have not often run into critical issues. Brent in particular has been very helpful to me on particularly knotty issues, but his patient and professional advice has proved quite informative and encouraging, and I have no hesitation whatsoever in recommending the services of the Yorktown staff!

Cindy Morgan

Have you ever been ready to throw your laptop through a window? Frustration can certainly reign supreme when you can't solve a computer problem. Computer Concepts of Yorktown is the answer. The staff are knowledgeable and kind ... and willing to go the extra mile to provide personal and professional service. It doesn't matter if the problem is something minor. Here, it's not about the money they can make, it's about the service they can provide. Professional, knowledgeable, efficient, expedient ... and providing excellent customer service. This place has everything you want in a computer repair business ... and is deserving of a five star rating.

Lexi Harris

I wish I could give no stars I took my Mac there to have the iOS re ill installed they broke my Mac and then told me I needed a new hard drive and attempted to tell me that I should just give them my computer and buy one from them now my Mac does nothing at all. I wouldn’t recommend them to anyone I was recommended this location by Apple and it was the worst advice ever. I wouldnt recommend there services to anyone. Upon picking up my Mac the techs become irate with me about taking my computer back and not giving it to them. In my opinion they steal computers to resale themselves

Kenny Young

Great customer service and friendly atmosphere!

Dax Maness

TL;DR Long and misleading turn-over time. Rude and apathetic. Not helpful. Not invested in the customer. Since my computer is a few years old and is exhibiting some annoying behavior I took it into Computer Concepts for a diagnosis on its condition. I was told that I would probably get a call about it the next day. What I was not warned about was that it could take much longer and that I should have brought it in at another time. I had to wait 5 days just for the diagnosis to be done. For someone like me who forgoes television in favor of the computer and whose daily functioning often depends on a computer, 5 days is a long time! After 5 days I was simply told that there were viruses infecting the operating system and that my computer needed to be wiped clean as if it had just come from the factory. They offered a computer back-up service for 99$, but since I have an external hard drive I wished to instead back it up myself. They said that they would show me how to do the back-up to ensure that I did not lose anything, but when it came time to show me, the instructions were extremely peripheral and incomplete. The guy told me that I needed to go into all of my folders and folders within folders to copy the stuff there, but that I did not need to copy everything, yet he would not tell me what I did and did not need to copy. Any answer that I actually did get out of this guy did not come easily. I also asked about backing up online cookies and instead of helping me with that or just telling me that they do not help customers with that, he decided to go on and on about why I do not need cookies. Still, I already know that with my particular computer-using habits I actually do have a lot invested in the cookies that are on the computer, and I wish to keep those things. As I kept trying to ask about backing up cookies, the guy just kept trying to convince me to not worry about it, not even concerned about me, the customer. He tried to argue it away, asking if I even know what cookies are. He went on to say that cookies are only really significant for flash games and that most flash games are too short to worry about saving, and that no one plays flash games anymore anyway. I know that this guy’s approach to the cookies is generally true, but not for ME. As I made these inquiries and other inquiries another guy working there told the guy that I was speaking with that they were only there to tell me how to back-up the computer (dismissing all of my other concerns) and that they do not back-up or help with backing up cookies. The bottom line is that these people were cold and only interested in moving things along in the manner that they wanted. They were not interested in the customer’s needs, wants, concerns, questions, or preferences. They just want to take the computer to do what THEY want to do to it and if you’re not happy with it or if you become lost amongst what they did to it then, well… they still have your money. I decided to not take the computer back for the wipe as I fear I would be worse off after they work on it than I would be if I just live with the viruses.

Chatting With Chass

I've had several services done and the staff is always friendly, provides an impeccable level of customer service and seem to be very knowledgeable in what they are doing. It's nice to have help without having to go to an actual Apple store. I will continue to visit Computer Concepts and refer my friends and family here as well. Thanks!

Michael Price

YOu Guys are the Greatest !!!! I WILL be back for more. Thanks

Robin Banuski

Brent made a great gaming PC for my birthday. He was positive and said that he loved building it. The PC he made has performed flawlessly and was exactly what I asked for. 10/10 would recommend.

Nathan Barber

Highly recommend trusting Computer Concepts for any computer and especially Apple computer issues!! These guys are amazing!!! I have a MacBook Pro that I thought was trash but they worked with Apple Customer Care to restore it to like new for nearly no cost (diagnostic fee). They’re genuinely nice and caring, but also highly professional!

Karina D.

Always go here if you have any kind of computer or phone issue. My iPhone was stuck in an reboot loop, and they were able to fix it in about 30 minutes! They even stayed late to finish fixing my phone. Their customer service is phenomenal!! 10/10

Frank Donnini

Had a long time problem with Touch ID on my iPhone 7. As an Apple Authorized Service Provider, Computer Concepts did the diagnostics, fixed the Touch ID issue and explained what was going on. Their cost to do this was very reasonable. Highly recommend Computer Concepts for computer and smart phone issues. Frank, NN

Joy Elliott

Professional and competent - I would never go anywhere else. I've had two major repairs on my Macs completed here and the price is very fair and the work has been perfect.

Ash E

I stopped in from out of town after a faulty charger blew up my computer. They guys did everything they could to help me and steer me in the right direction. They were unbelievably kind and knowledgeable.

shauna ocasio-harris

These guys are fast and efficient. This will always be the first I go if I needed anything done to my computer!

Jeanne Fiocca

Why have I been driving to Norfolk all this time!!!???? What a great experience. My son dumped a vase of water and a bunch landed on his sister's Apple MacBook Pro. Dead, I tell 'ya. It was dead. Computer Concepts made no promises, but vowed to do their best to salvage it. Salvage it they did. Good as gold. They got back to me in the promised timeline, the price was fair, and the service was friendly and efficient. I know all water damage is not reparable, but it was more than worth the gamble on the diagnostic fee to see if it could be saved. I will trust Computer Concepts - Yorktown with all my future Apple computer needs.

Bill O'Dell

All around a great staff. Knowledgeable and willing to listen to the customers. Quick turnaround of repairs done right the first time.

Russell J. Brudnicki

First time customer, went in with wife’s iPad Air, dog knocked it off a table while it was charging and broke the lightning connector jamming a little piece in the iPads socket. Thought it might have to be opened up to repair the socket. They were able to remove the piece and didn’t charge for their time. Nice friendly knowledgeable people, convenient location, my go to place for apple product support.

Amy Voltaire

My Mac desktop is pretty old and was running (more like crawling) SO slowly. Brent recommended a new drive (think it’s called solid state) and additional memory. He explained everything to me in a way that I could understand. I went with his recommendations and my computer has a new lease on life. I love this store and the employees are so knowledgeable and helpful. I wouldn’t go anywhere else with any of my Apple devices.

Christine M Hadley

The staff wasvery friendly and helpful. I went in for a repair on an iPad and it was done in record time. I will return.

Rita Staul

I have going to Computer concepts for over five years and they are always very helpful and friendly. I highly recommend Computer Concepts for all your computer needs.

Richard Joyner Sr

I have had my MAC here twice. The turn around is alway less than two days. The staff is friendly and courteous. I will continue to use them.

Ebony Robinson

My first experience here was PERFECT! I was having an issue with my camera syncing to my new laptop. I went to Apple AND the Geek Squad for guidance and neither could resolve the issue. Best Buy referred me to Computer Concepts and Alan figured it out in less than 10 minutes! .... I’ll definitely be returning with any future tech needs

Colette Johnston

The people who work here are very helpful. The issue/s with my laptop were diagnosed and resolved in a timely manner and the price was reasonable.

John Murphy

Excellent service. Works was done fast and ahead of when promised.

Justin Macht

This place was absolutely amazing! After going to Best Buy and using their Geek Squad for my MAC, which was an epic failure... these guys took care of me and are excellent with MAC computers. They are professional and know what they are doing! I wish I would have known about them much earlier!

Brian McGowan

They have been very helpful with our questions and accommodating our needs as a small start up business. We really appreciated them going the extra step! Keep up the great work!!!

Ken McLemore

CC did a great job for me ! Had a macbook pro that had already been in the Apple shop 2 times previously. Apple failed to fix it each time. Called Apple support to complain and not much they would do except take it back, again. Found Computer Concepts on the Peninsula who are would honor Apple care warranty. Took it there and they were able to replace the logic board in a short amount of time. We had the extended warranty and as Apple certified repair shop , it was free to me. I would definitely go back.

Kathy Zeek

Down to earth, reasonable prices, gave me several options. I won't be using that national brand again.

Raymond Gutierrez

The several times I’ve been to Computer Concepts they have great work resolving my issues. Everyone are very courteous and genuinely concern about ones computer issues. I’m glad they are close by on the peninsula. Definitely will return again.

D IK

Unbelievably rude. Go elsewhere

jerry hart

repair done quickly and at a reasonable price, i would highly recommend, jack was great.

eerdoctor

MacBook — Very slow performance. Still not working properly. Nice effort, courteous staff but same performance .

C Cokus

Knowledgable, friendly staff. They took the time to make sure all my questions were answered.

Bob Donnelly

Took a little longer than I expected, but the work was done accurately and professionally. Very customer service oriented. Lost my charger, but provided me another one. I will return to them for any additional service and recommend them for your computer needs.

J Juan Requena Hernandez

They are nice and know what they are doing.

Patrick Smith

My Mom took her desktop there to get fixed. Her monitor was not working. I hooked up another monitor and the problem persisted. The guy at the store told her it was related to viruses on the hard drive and wiped it clean. She asked if he could help her set up her email again and the guy was very rude. My Mom is 65 years old, it was very disrespectful. Then after she had the computer home the problem popped right back up. Needless to say we will never go back there again.

John Meseroll

Had a five year old 27" IMac whose main circuit board went out. Took it in to Computer Concepts that we had used previously for service for diagnostic testing for confirmation. I worked with the owner Alan and had a ver positive experience the whole way. Because of the magnitude of the problem we opted to purchase a new 27" IMac with 5k Retinal display and Alan was going to do the data transfer from the old IMac onto the new one. However, when we first started the new computer there was a green streak on the screen which is obviously not what you want to see when you just purchased a $2500.00 computer especially from a company that touts itself on quality. Alan was able to get a new screen and have it installed in a day including the data transfer and gave me a price break because I left the old computer with him for parts. Overall a very positive experience. Communication was excellent as Alan informed me at every step at where he was and even took my wife and I into the repair facility and demonstrated to us what the actual problem was and that was very cool being able to see what the inside of an Apple computer looks like. I would highly recommend Computer Concepts and for a company like Apple who prides themselves on customer service they could definitely learn a few things from Alan and staff Computer Concepts.

Lauren Ritter

The guys were very helpful and patient while explaining the issues with my phone. When Apple returned broken equipment, they quickly handle the problem and got me a working phone quickly!

Zoe Parker

They fixed my phone within the hour and did a fabulous job!!!!!

Steve King

Always there when you need them. I have never been anything less than 100% pleased with my service and the machines they build for me.

Dick Smith

All I needed was a USB C to Lightening cable. Computer Concepts always has the stuff I need. Easy in and easy out. I'll go back for sure.

John Baer

Had an Apple MacBook Pro issue with Safari. The Apple certified tech at the Yorktown location solved the problem with the least intrusive solution which worked. I did not lose any data in the process which was a significant concern although I had current data backup. Thanks for an A++ job at a very reasonable cost.

William Davis

Spoke with Brent at Computer Concepts in Yorktown to see if I could purchase Apple Care for recent iPhone upgrades and didn’t want to have to go to Apple store Norfolk if possible. He explained how you can get Apple Care directly from your phone now. Just wanted express my appreciation. I have stopped by on several occasions and everyone I worked with at Computer Concepts has provided outstanding support. They are patient, show you ways to save money if possible and share technical advice to make your Apple experience the best possible. In closing I would highly recommend them for any computer service or support!

Ronald Carlson

Excellent training - the instructor adjusted the course based on the level of experience of the students. This was much better than many courses I have attended. Very interactive. I feel like it was well worth the money.

Gerald Miller

I had a awesome experience and my computer was returned when they promised. Great experience

Nancy Musey

I am very satisfied with my experience at this business and their customer service. I even had an issue arise that was not their fault however they fixed it for me without any questions and no extra charge. I highly recommend.

Peter Vonu

Had work done on my Mac including data retrieval by Brent Tesh. I could not be happier with the results and upgrades to my machine.

Jonathan Romero

excellent personalized service.

Elizabeth MacAleese

My 3 month old laptop had a serious virus that infiltrated my system and prevented me getting on-line. The software , drivers, had to be removed, reformatted and reinstalled. I needed emergency service and dropped it off 1/15 and got it back repaired by end if business 1/16 as promised. Jeremy was fantastic over @ Yorktown Computer concepts he went above and beyond providing excellent service @ pickup past closing time Friday night and reworked my start button to make it look like Windows 7 and I decided to put extra virus protection , other than just keeping Microsoft Defender, he loaded it on as well and showed me how it works. Jeremy provided expertise, and returned my computer to a better operating state than when I bought it - just 3 months ago. It was truly the best service @ a reasonable cost I ever received! I highly recommend Computer Concepts - Yorktown by far than any other place. They are my new computer place to go for all my technical needs. Jeremy thanks again for the great care and advice you provided me last night!

David Conner

My 2-year old 27" iMac suffered a hard drive failure. Luckily I had purchased Applecare. After troubleshooting with Apple over the phone it was determined that I needed to take it in to a shop for repair. Being an Apple Authorized repair facility and much closer to me than the Apple Store in Norfolk, I took it to Computer concepts. They had it repaired in just a few days, and handled all interactions with Apple - didn't cost me a cent. Alan even noticed a small crack in my screen and got that replaced too. He really was looking after me. And he restored my hard drive using my Time Machine backup. When I got home and turned it on it was just like I had left it before the hard drive crash - didn't have to reinstall anything and didn't lose any files. I was very pleased with the service.

Janet TUCKER

Courteous, prompt and efficient service. An enjoyable experience. Thank You!

Shary Raske

Great iPad training. Thanks!

Ansley Moyer

Super helpful and reasonably priced. Glad they service Mac computers because its cheaper than buying a new one! Thanks!!!

Darlene Dockery

I've been a customer since 2013. I can always depend on Allen at the Yorktown store for expert service-- both technical expertise and customer service -- when I need help. Even though my 2010 Macbook is considered obsolete by Apple standards, Computer Concepts keeps it running like new!

Pretty Penny

The guys here are wonderful. Very personable and knowledgeable. I went here for an Authorized Apple Service center. I got the same service you would expect at Apple, and more. Short drive from the office, no wait, no crowd, and great conversation. I will be going here for my Apple needs in the future. Kudos to their team.

Daniel Diggs

Brian helped me out and was quick and knowledgeable while dealing with several customers. Will definitely return

Gene Henriksen

I purchased a new MacBook Pro for my wife with a few accessories and it was taken care of correctly and as I wanted it to be. The same was true in December when I ordered a new iPad Pro for my wife. Everything I have had done at Computer Concepts is done professionally and I enjoy working with the owner and the staff. I could not recommend them more highly.

Belinda Adams

I had heard how wonderful the training offered by Computer Concepts was. I had my first experience last week with Dick Smith. The subject was Windows 8.1 with which I have struggled. Great Session. He answered all the questions I asked. I will certainly sign up for other courses offered by this teacher. Exceeded expectations.

Eb O

Alan is very nice, professional, and very helpful. He explained what he was doing and fixed my mom's phone, a simple fix. I was in/out all within 15 to 20 mins. If you need your apple device repaired head over and see Alan.

Marcus Leeper

Services were excellent and computer was upgraded and back at home within two hours.

Carter Strain

I have had multiple problems with the screen of my MacBook Pro and it wasn’t turning on. Computer concepts really helped me out by replacing the screen and cleaning out the interior of the computer in a very timely manner. Very friendly and personable employees as well.

Steve Wellendorf

Great service on iPhone battery replacements!

Gloria Coker

I have been working with Computer Concepts since it was Connecting Point and have had wonderful service. Alan Healy has been dealing with my computers most recently and he has not only been successful but I have learned so much about my computers (macs) in the process. It is always traumatic when our computers act up and nice to know someone really helps quickly and is easy to deal with.

Sharon Toth

My computer stopped responding and I was in the middle of entering receipts for taxes. The tech knew right away my hard drive needed replacing and spent so much time trying to migrate the files. I now have a like-new computer and 2 daily backups.

Willard Grant

Been plauged for years because could not ressurect Apple ID for Mac Pro. They found that hard to believe, but we're very patient and supportive and finally resolved year's-old issue. Very happy with results and feel cost was very fair. Far superior than going to Apple Genius Bar!

Dick Waterman

Been dealing with this firm for a few years. I trust in their recommendations and have never left feeling I've been misled for the sake of a sale. When I have a computer problem or need advice on some technical matter, I head to Computer Concepts.

Susan Currie

A++++ QUALITY SERVICE & REPAIRS!! SUPERFAST!! SUPER GOOD!!! HIGHLY TRAINED AND QUALIFIED TECHNICIANS HERE!! THANKS!!

Kevin Quamme

Took my home-built machine in on a Wednesday to have a new SSD installed and upgraded OS loaded. They called the next day ("hey it's done, come on in anytime"). They've worked on our machines in the past, and even though we've moved over an hour away, I will continue taking my business back to them since they're good, they're fast, and they can be trusted.

J v n e 2

Great company, wouldn’t go anywhere else to get my apple devices serviced.

Cicely Brooks

Great staff and very knowledgeable. I had my iPhone 8plus front glass replaced in an hour and a half and since they accept Apple care I only paid $29. Nice store and definitely will come back here if I need anything

Alina Rossini

I needed to transfer data from my old, broken Macbook to a new one. Not only did Computer Concepts successfully and quickly transfer the data, they also helped me indentify a problem with the new computer I purchased. I ended up having to return it for a new one, and Computer Concepts assured me that they would support me in my return and offered to speak to Apple directly if needed. I highly recommend this company for buying a Mac computer, Mac problems, and other computer needs!

TragerM

two stars instead of just one as whoever took my phone call may not be a representative of the typical experience. Called for something specific and was basically told that they didn't have what I was looking for and what they did have available I would just have to figure out how to use it. He didn't even offer an idea of how to make it work when a computer company should have easy Concepts that they can possibly sell you on, rather than make it seem pointless you contacted them.

Brittany Horne

Down to earth, straight to the issues at hand and fixed my probably as quickly as possible. I would recommend to others!

John Sullivan

Great work! They really put in the extra effort. Excellent customer relations!

Duane Crosby

Dude... These guys are legit. Honest, affordable, super-friendly. Need computer work done? Computer Concepts of Yorktown is the place.

Shakiera

I was having trouble with my apple watch. The associates greeted me right away and got to work to diagnose the problem with my device. There was nothing found to be technically wrong. In taking time to better educate me on best uses for the watch and answer additional questions, the rep was able to determine that there was simply a problem regarding user error. I didn't feel pressured to buy anything and the associates were very knowledgeable in answering my questions on future computer purchases. I would highly return and recommend.

trent wynne

Very knowledgeable and always provides Excellent Service!

Angela Tharpe

Fast friendly service for fingerprints!