Reviews of BJ's Wholesale (Computer Repair)

Ricardo Landaverde

Good

Don Weinberg

This place is very understaffed. Lines to check out often 3+ deep. Not enough checkers. Lines at deli counter are the norm. Unpleasantly crowded at key business times. Once a checker refused to put my purchases in the bag I had brought as she rang each item up because she "wasn't allowed to"! Had to call the manager. UPDATE: DECEMBER, 2018: The store has reduced checkout staff even more and increased the number of self - checkout lanes. With customers buying massive amounts, the checkout process has gotten even worse.

Jonas Cruz

No lines, lots of parking.

Chen Z.

Good gas price

Terry Wells

Best place to get gas!! It's always the lowest price and not as busy as the Costco gas location!

Mary Kish

Considering how the BJ staff members saved me from my fate, I believe BJ's customer service is stupendous! The special senior bus that brought us to the shopping center neglected to put my purchases on the bus which is the standard practice. My basketful of groceries was left on the sidewalk. A diligent employee brought the basket back into the store. When I called to ask whether they had seen the basket, they made sure I could list many items and then put the basket in a safe place until I could locate a volunteer to drive me from Herndon, VA to BJ's. I presented my receipt and they immediately located the basketful of groceries in tact. Every item was still in the basket. The store Manager, Durelle, and two other particular employees, Toni and Marshra were especially diligent when they held my groceries "until" I could locate a volunteer to drive me there. Thank you "all". . . The thought that someone could have taken the groceries home was foremost on my mind. So when I encountered such kindness at BJ's, I felt compelled to broadcast this tremendous series events. Everyone should shop at BJ's store in Fairfax, VA! Truly, sooo grateful. . .

young buckley

I would like to recognize someone very special to my whole family from Deli department! Her name is Magda and she’s my number one BJ’s representative person to me because her kindness and friendship made me to go to see her every time I am at BJ’s shopping. I’m totally favored to BJ’s Deli Department products!!!

Bach Nguyet Tien

Store is not safe. People steal my coupon book when I talked to the sale associate. Coupon can be used once not like Costco and coupon booklets are not available. The prices are same as Costco and coupon priceless compared with Costco unless we could use manufacturer coupons

Seung Lee

Good price and availability for your shopping.

brad vieau

Convenience

Margaretha Juan

I tried to cancel my membership about 2 or 3 weeks before its expiration date (i tried to buy something and the self checkout told us that our membership almost expired and i cancel it that day). but they already charge my creditcard to auto renewal before the membership expired date and when i realize it few months later, they said it was expired already and i have no proof that it wasn't expired before. Its very hard to call the bjs tire to make appointment. And even you come on time to the appointment, they makes you wait pretty long time and never called when finished as promised. But when you are just less than 5 minutes late, they ask you to wait for 1 and half hour as walk in customer and keep saying its our fault to be that late. Even with coupon the price per lb or per item still more expensive than many other store that is not wholesale. Many of the staff arent nice too. They are so arrogant even yell at us if we try to return something more expensive than other store on the same day we bought the item.

Karan Grewal

Great prices & always have good promos. Such as gas station purchase with in store purchase first.

sri patelu

Good place to shop home products.

Shailesh Khandelwal

Had a horrible experience when went to collect refund for Wellsley Farm Organic Mixed Vegetables and Organic Peas recall initiated by them. The Customer Service asked for the receipt. I informed them that I had discarded it & wondered aloud who keeps grocery receipts after 3 weeks. I was informed by the clerk that she personally never throws away any receipt for years. Thanks for teaching your customer about receipts! The recall notice says that if receipt is not available, they will look it up & issue a refund. To look up they have a printout running into several pages with names of customers in random order. I flipped through the sheets & located my name but it showed only one item instead of the two recalled items purchased . I was refused refund for one item. I asked for the Store Manager, Rhonda'. She was 'busy' but as a favor appeared after 5 minutes and the attitude that was shown left me shocked. I informed her that I had got the 2 bags of produce in the car but had not carried them in since the recall instructions specifically say that the packages are not to be returned to the store. Understandably so, it's a matter of a listeria bacterium recall. I told her that I could get the bags for her to see. I was surprised at her reaction; she asked me to get the bags in! Rhonda's attitude was one of utter disdain and very condescending. Was hurt to see her behavior, insinuating that I was trying to cheat BJ's out of $10!! Instead of looking up their database, the burden of proving that I indeed had purchased the recalled item was put on me. By the time I came back with the produce she was on her way back to her office, since I sure was such a waste of time for her. I called out to her & was informed that the clerk had been informed to give me my refund! Thank you for giving me my big bucks back. Perhaps the staff at this location needs corporate training to be reminded that we customers are the reason for their presence at the store.

Charles Smith

I prefer BJ's over Costco any day. The selection may be a little better at Costco, but the quality is just as good. Additionally, BJ's is never as crowded as Costco.

Amelia Eckloff

Very good store with many options and good service. But ... disappointed that there is no Costco chocolate cake. Would give 5 stars if there was.... yes that cake is worth two stars.

Leila Chen

Manufacturer coupon can be stacked with club coupon.

Roland Bradley

Always easy to shop here. Parking even during the holiday season is easy here. Selection of goods are OK for this location. Service personnel are helpful.

Susan Davis

Good food ,good prices

Amy Martinez

(Translated by Google) Cool (Original) Genial

Luis Descaire

Don't bother calling the gasoline station at Bj's Fair Lakes, they never answer the phone.

Katie Hosaflook

Such a wonderful place to save and shop!!!! They have a huge selection, great prices, and the best staff!!

Katherine Cromwell

Always a pleasure to save money and have a great selection of products.

A F

Always empty so it's a fast in and out experience

obo bobson

It would be 5 stars but the gas station staff are extremely rude and use foul language

Valerie Cohen

Always find what I want

S M

It's a wholesale club - like a grocery store but everything is sold in bulk. They also have vegetables and fruits...everything is sold in big quantitites. There's a deli and meat counter. They also have clothes, toys, electronics, stationery. There is a gas station with this BJs location which is a plus. Also there's a tire and auto center at this location.

Kevin Mills

It's affordable and convenient place to shop for the entire family.

Fernando Franck

BJ's Wholesales, has very good prices, good organize, clean, and the more importat thing, no lines at registers...

Tito Monster

Great procesa más deals

Toma Bond

As usual, my husband and I come to this store quite often. Every time before we go on our vacation we come to the Deli department to buy plenty of cheeses and meats. People in this BJ's Deli are always very polite and friendly, especially MAGDA! She is best of best! But a few weeks ago we had the worst visit to this store in our life. What a rude and grumpy person! Very bad! I couldn't believe my eyes that it was possible to encounter such a nasty employee's behavior at BJ's in Fairfax! I even asked that person to tell me her name. She was shaking with anger and hatred but she wrote me her name - Roxanne. Each letter from her writing was at least 2 inches high. She even did not try to hide her wrath! Of course we left that store immediately and we went to Harris Teeter at 3905 Fair Ridge Drive. At least their employees are smiling and do not want to eat the customers alive! This is that piece of paper she wrote on...

Sandy Flores

I love shopping here. Always have what im looking for at low prices!!

Gopal Sharma

Usually well stocked and much easier to checkout than Costco. Less crowded. Good gas prices. It's convenient to have Walmart next door, for things that you can't find at bjs. And the best advantage - open till 10 on weekdays and Saturdays. Sundays, it closes at 8.

Luis Liendo

Good prices and hours, nice service and location.

Fenix Moore

Always helpful! The deli staff are great and cater to the needy fairfax people.

Judith Battle

Right prices

Mary Promo

I had a good experience at this wholesale club. Using coupons helped me get much for my buck. And, oh! Their gas station saved my life. Refilled the tank at the best price in the area. Love it.

Rodney Grisham

Bad customer service. They don't stand behind their products.

Subha Adapala

Great location, middle of neighborhood.

rose J17

Service is horrible 3 to 4 people stand and look as only 1 cashier is struggling to take care of customers bad management

Stephen Gabriel

This is one of the better BJs I've been to. They have plenty of self checkout kiosks which helps getting out much faster. Good selection of produce and meats. They also have a gas station which can often times be crowded but has the cheapest gas around.

Kittredge Seely

Found all the things we came for. They take manufacturers coupons. They are handicap accessible. The bathrooms are clean. Can't really ask for a whole lot more from a big box store.

jinglin cheng

IT is Good

Keith Gibson

Good prices and lots of great stuff to buy

Peter Moerman

Normally i love BJs, but when i opened a package of black olives i bought there, there was a hair in them. I wrote to the manufacturer and nothing. I'm quite disturbed at the lack of quality control.

Joel Nelson

Prices are good, selection always has something interesting. The meat is priced well and fresh. You know can stock a freezer in no time.

Thai Hung Nguyen

Not too crowded, yet have good varieties of products. Their gas prices are as competitive as Costco, and usually the lines are much shorter.

mariarosa h

Excellent!

c1552631

AMERICA LOST ITS CUSTOMER SERVICE......But BJs has mainted it throughoit its excistence. Excellent quality and customer service!!!! There is the personal touch, which it's competition lacks!!! What do I mean? They treat you with resect, friendliness, attention and most importantly a smile!!!!! Customer for almost 20 yrs!!!

C C McCarty

They have what you need. Get in get out fast

Jose Vargas

Good deals , so far no problems.

Dante Villagomez

Clean. Good deals, better with coupons. Friendly staff. Concession stand has good deals on food too...

Tom Snow

Good shopping experience. Wasn't crowded. Found everything i needed. Good food and drink sample's.

Al Betts

Had 70% of the items we came for this evening. Although this is a nicely layout warehouse it did not carry items that other branches carry.

Wendy Pledger

Do not order online. We have ordered an item that was supposed to arrive a week and a half ago and they refuse to issue a refund as there is a delivery ticket. Except they have not actually given the item to UPS just issued a ticket to do it.

Keith Marshall

I am now a new member the lady at the counter and member services was fantastic

MAX SHIN

Good

Ken Aull

Favorite place for the bulk purchase of life's necessities. Costco hangs in there, offering stiff competition. Costco has the best butter, and nuts. BJs is faster.

Jean Cole

Good prices on gas and groceries.

Timothy Brown

Usually clean and easy to park

Barbara Wielunski

Very Good visit. Had everything I was looking for. Nice Steaks & a decent price

EL Jewel

Clean, great staff, large selection couldn't ask for anything more.

Barry Ingram

Excellent help in finding products. Good prices.

Conor O'Brien

Always have what I need at acceptable prices.

Al Garesche

Great value for your money!

Will Allen

Tire center should have told me right away that there were no openings for service. I spent 45 minutes waiting with their slow customer service before that critical detail came up. Only one car in 5 bays? They couldn't log into their computer and system showed they didn't have tires that other guy said were in stock.

Liam Ch

Most of the employee super friendly

Martin T

Smaller than Costco but no where near as crowded and you can get boxes of food in manageable sizes

spellman1224

Great place to go for office supplies.

Brandon K

Great prices, and sometimes their regular prices are less than other's sale prices.

Joan Lollar

Helpful, courteous staff.

Amy Hoskins

Don't even bother trying to contact the store or the tire center by telephone, they NEVER answer. I had to call the main BJ's customer care number to get them to reach out to this location and have them call me for an appointment for tire install. Even then, the employee who called me back was beyond rude and unhelpful.

Kim Lee

Maybe I came on the wrong day but not a lot of product

Lilian Escobar

(Translated by Google) Shopping (Original) De compras

Pablo V

No more food court, apparently phones are yummier. Kinda killing the "family" experience out of it.

Tom O'Malley

Excellent variety of products at excellent discounted pricing.

Fantasia Williams

Ample Parking. Gas station. People and facilities nice.

Julian Reeves

The store is very well stocked with a variety of water not available at other BJs in the northern VA area.

mayur solanki

This location has lots of verities for each item. I am a member of BJ's since 2012 and I love it more than Costco or Sam's club because they accept manufacturer's coupons plus their own coupon book has many more coupons. Also gas is cheap compare to Costco and Sam's club and sometimes they offer $0.05 off/gallon if you make purchase in the club.

CJ Ward

The store is fine, you can always find a good deal in store. The best part is the gas! Always 10 - 50 cents cheaper than any gas stations in a 10 mile radius. The membership price is more than worth what you'll save on gas.

Allen Yang

Propane refills here are a good value. Great hours of operation. MasterCard, Amex, Discover accepted as well as Visa. Some warehouse sized items are intended for families instead of for Paul Bunyan. Store branded credit card has an easy to understand reward system and the reward is available whenever the threshold is met. No need to wait a year. 4 stars given as there is room for improvement, for example, a competitor has a much better system on coupon books and redemption.

Chris Sparks

Had to go to the parking lot to get a cart. Often have to.

Wendy Spencer

Long time customer. I was sold on their higher priced membership and told I could cancel at any time within the membership year. Since I don't spend enough to justify it I wanted to cancel. Only then was I told since I'm on my husband's membership account he would have to come in to make any changes. For reasons that most can sympathize I'm the primary shopper and it would be extremely inconvenient for him to come in. Perhaps make your policies more transparent up front?

Joseph Tipton

Good as usual.

Audrina Melissa

** update.. district store manager did contact me to resolve my issues. I go to BJs because the location is close. I bought a mattress set. I rented a uhaul to pick it up. When I got home the box spring was complete broken and the fabric backing was removed when I took it out of the plastic. I called them as soon as possible. They said there was nothing they can do. So I asked to speak with a manager. She said I could bring it back but I must wrap it in plastic and I have to bring it back. Do not buy big items here. They will give you the run around. I wasted money renting a truck to pick up and bring defective their merchandise. It was a very bad experience

hilary stanhope

A pretty good bjs. Overall the store is clean. At times the produce can look a little old. The stock things the Costco and Sam's club don't. Their Berkley Jenkins brand is usually good. This store has gas and if you use a bjs card it's cheaper than costco

Daniel Kauffman

We were members here for a year. Instead of renewing our membership we decided to join Costco instead.

K. M. Ravandi

Well organized and some item cheaper than costco...

Jimmy Sylakowski

1st time shopping here, good so far.

Anna Chaung

Great place to shop less crowded than Costco. The best gas price in town

Bhasker Dave

Those who try to compare to Costco are missing the boat, I think. IMO, BJ's is going after a different type of customer, one who wants more optionality in a given product class. Their in-house Wellsley and Benson brand is good, especially on foodstuffs. Loses a star for the cumbersome (painful) couponing requirement/experience. .