Reviews of Apple Fair Oaks (Computer Repair)

Samuel Smith

Took mom im not a fan

Bharti Thukral

Don’t even think of using Genius Bar at this place, better use YouTube videos learn yourself, and do it. It will save you money, time and most importantly Data. If that does not work schedule a call with expert instead. They lost all of my emails on Mac book Pro and Selective data on iPhone as well which was there for years. And in return handed over me the third party data recovery people contact details, to pay and get fixed....????

Amanda Nowak

Terrible experience. The sales people are pushy and will say anything to get your money. I was promised a $50 gift card to turn in my phone after purchasing $2,000 worth of products. Of course when I returned to turn my old phone in, they said it was unacceptable. They do not keep their word and took complete advantage of this military family. Steer clear of this store.

Ashley Stearns

Not crazy busy when my husband and I visited on a Saturday.

Minnie Thukral

My cell phone wasn't connecting to my carrier after four days of being out of the country. I was super frustrated and dreadful of coming in for an appointment. However, Kristen, made my experience enjoyable and worry-free! I got a brand new, issue-free phone in 30 minutes. She's a delight to talk with and I really do believe the appointment couldn't have gone any better. :)

Abdullah Alsulaimani

I just want service in my phone in these location and the man he work there told me we r busy need 18 days to fixed And i go to another branch on orlando florida and he just fixed and change by 6 minutes

Aliya Mufti

There customer service is really good.

Ian Foose

A small but still amazing Apple Store, great place to stop into to pick up the latest gadget, accessory or help with your product. Also, Genius bar times at this location are typically really low, but a reservation in advance is always the best option.

Nicole L

Like being texted to return to the store and was taken at appointment time

Jeff Stanton

Terrible experience today. I made an appointment 2 weeks ago with Apple support online to replace a a battery in my IPhone 6 as suggested. Went to my scheduled appt today at Fair Oaks Mall VA Apple store. Was told as soon as I was seen that they have no battery’s in stock. What!!!! The manager could care less about my out of the way excursion. I’m sick of hearing how much money that Apple is stockpiling. Take care of your issues($29.00 battery replacement program) and maybe consumer confidence will come back.

Jenelle Embrey

The service was okay but here's the thing. First we had to be put in the que for the 2-hour wait just to talk to someone about the speaker being out in our 3-month old iphone. Once our turn finally came up, they put us in another que for a 1-hour wait to repair the speaker. Gotta be a better way than wasting an entire afternoon in this louzy place that doesn't even have a chair or coffee during the several hours you'll spend in this place. Just Say No to Apple.

Peter Lee

A friend went in with a problem resetting their iPhone (forgot the original AppleID used to set it up password) to trade it in. He had complete access to the phone, but the store employee told them they needed a proof of purchase for them to help him. The phone was purchased years ago, but a 3 minute YouTube video fixed it.

Stephanie Scott

This review is for Doug, our Apple technician. Doug was awesome and provided superb service. He explained everything thoroughly, was courteous, fun, and extremely knowledgeable. Thanks for taking the time to help me, and making it a great experience amidst a busy schedule.

Jaime G.

Worst experience ever at an apple store, store manager does not care about his customers actually his title has gone to his head and acts like an spoiled brat. Purchased a silicone cover there for under $ 40 dollars for an I7 lasted only 30 days and started cracking in one corner went there to get an exchange he refused to do one saying the silicone covers is a third party item and he is not responsible for replacement, go to the Apple store in Reston much better service.

Nas Roman

I hope if earn can be more respectful with customers.

Tom Stovall

Today I went by to see if they could help me by replacing an Apple cover that I purchased for my iPad Pro. The seams are separating which seems to me is a quality issue. Since this was mid morning and crowds were not there, I figured this would be a good time. I was told that I would need to set up an appointment with the Genius Bar for a Technical Specialist to see if they would replace the cover. A Technical Genius for a faulty seam on a iPad Cover!!! I asked if they couldn't just handle it, but no, it is a "Technical issue". I won't be purchasing from them in the future.

Clerna Marc

This location is clean and there is lots of staff. I had an appointment and was seen relatively quickly so I was happy about that. The service I received was mediocre. The "tech" was smug and and passive. I bought an i-phone online (worst mistake) and it didn't work I brought it in hoping they could fix it and they couldn't. All they could offer me was a full priced replacement. But this was only made clear to me after 1 hr 20 mins of him hardly trying, being on the phone with apple support for 40+ minutes and bluntly asking him what my options were because he had other people to help and could care less about making sure he followed through with assisting me. Customer's work hard to afford your expensive products we expect professional, empathetic and resolution based customer service in-store.

Brandon Li

Made an appointment that was at 2:00pm, got there at 2 and they told me I was next in line. I ended up waiting 2 hours until someone finally helped me.

Christian Cornelius

I came in to get a couple of cases and wireless chargers for my new iPhones. Staff were attentive and helpful. There was a kids computer class going in the back and my son joined while I shopped. Staff were well informed and honest about the products. “I’d suggest this not that.” Brian the manager spoke to me briefly and couldn’t have been nicer.

Steven Mowen

Visiting this Apple store was the best experience I have ever had at an Apple store. The associate at the Genius Bar listened to me when I described the problem I was having with my MacBook. He was genuinely dedicated to fixing the issue. The store management gladly helped out when we hit a "brick wall" in the process of solving my computer's problem. If you have the choice between going to your nearest Apple or taking the time to drive a little farther to this one... go to this one.

Rachel Howell

The worst customer service I have received at an Apple Store. For some reason they don’t seem to want to be helpful, take longer than estimated to do work, and have bad attitudes about it. Particularly several of the female staff working there, not sure why. I’ll be heading back to the Clarendon location for future Genius Bar support. I don’t want to give these people any more money out of principle.

jerson delrosario

My man Jim hook me up today! Got my iPhone 10s! He was very helpful, patience, and a cool dude!

Marcella Oliveira

Had a kernel panic in macbook trying to install a new software. Scheduled an appointment at apple fair oaks and they barely tried to solve my problem. I was simply told to take to a specialized center, where I would have to pay 100$ for it. Went to apple Clarendon after, and they were very efficient, patient and persistent. Guess what? They did solve my problem and I could use my computer again. So I would say, if you can choose a location...

Matthew Vollmers

I can not say enough as to how Happy I am with the Fair Oaks Apple Store! The 800 messed on the phone and I was forced to drive 130 miles to get my issues resolved. Walking into the store I was greeted by Meagan who took the time to listen and help, She quickly got David and Ahmad involved and when their options were helpful but complicated they then involved Tony who was able to build upon the great work of Megan, David and Ahmad and get me back up and working and they helped me avoid having to drive out a second time. This will be MY Apple Store from here on out. Keep up the good work, I know most times your jobs can be a thankless one... ONE VERY HAPPY APPLE USER.. Matt V

Ahmadyar Najib

One of the best apple stores.

YiYing Wang

waited the two weeks Apple tech said would take for battery replacement to arrive at Fair Oaks locations - after the two weeks we went in to ask for the battery and was met with just a “we’ll call when it’s in” he didn’t even care to check if it was already in or not. Fast forward to now (two weeks later/a month after ordering the battery): after a long hold with Apple tech they tell me that yes my battery was ready and I should just walk in to get it. When we walk in and say we’re there for our battery THEY FIND IT easily, saying they can work on it immediately and apologize for not having the time to call or contact people about their replacements arriving... uh no. My replacement could’ve been ready for weeks now. Very unorganized. The workers just couldn’t be bothered to do their jobs.

Ajith Joseph

Try to avoid this place if possible since we are talking about longer wait times and staff being little unfriendly. You may not be greeted for a pretty long time. It's no better at Tyson's corner either however there are only few choices if you have to definitely visit an Apple store. Happy with reduced Apple footprint in my hardware and software ecosystem but MacBooks are going to be existing in it sure.

Bruce Lowther

Typical Apple store. Focused on new sales not fixes. Don't expect them to jump on a repair without an appointment. Staff is always helpful when there is a possible sale. The Apple store in Woodbridge is a little less busy and you are more likely to get a repair appointment. Just a recommendation for all you Apple people. No they may not be able to recover your data... BACK UP YOUR DATA! Most frequent fix I heard involved a wipe and reinstall.

kevin le

Horrible customer service. Go to tysons they are much more professional.

Daniel H

Got really good service from the person at the genius bar. She took her time explaining things in a patient, clear and professional manner. Later I found it that she was supposed to off work 20 minutes ago. That's real dedication and taking pride in her work. Bravo!

Bob Lind

I brought my daughter's laptop here a couple of weeks ago. They sent the MacAir away to be fixed and 10 days later it arrived. Worked for 3 days and then had the same problem, which means they will send it away for another 10 days, only to be not fixed again. There is a wait to see someone who will assign you to wait for someone to see you so that you can wait while a tech can look at it only to have you wait to have it sent to another place. Apple Care won't replace the clearly defective unit that is only 5 months old nor will they give me a loaner machine. So I decided to buy another for my daughter since she really can't be without a computer for the month of waiting. So I get to wait for a salesperson to come over who quotes a different (higher) price for the same machine, has no idea what I want even though I explained that I wanted to replace the lemon I bought a few months ago that hasn't worked for the past month. Apple is horrible. My daughter is loyal but her phone and laptop breaks easily, is difficult to repair, and requires going to see the genius bar that is always full of people trying to get their defective products to work. Somehow my Samsung and Toshiba equipment requires no repairs at all but every Apple store has a 3 day wait to talk to someone who can't repair the device. The store has a Point of Sale system that is difficult to use and it is impossible to buy anything at the store without waiting in a long line of people. The store itself is designed poorly with a staff that never asks if they can help you and seems trained to never look at you when you have a question. The products are obtuse, the serial number on the back is printed in fine print, the phone system won't allow you to call ahead to see if there is a long line (which there always is) and MicroCenter support doesn't acknowledge AppleCare reservations. Even the bar doesn't have a hook for my girlfriend to hang her purse and the seats are too high for the low countertop. People stand clueless in lines not knowing where to go for help as nothing is clearly labeled but there are "smart" graphics on the wall that make no sense to anyone that is over 12 years old. And the smug look of everyone that works there. I set the bar higher for anyone called "Genius". The manager seeing that I am clearly distressed says I don't have to be "rude" but then can't figure out how to ring up my sale and use my credit card. Everyone around me has some sort of broken product and it is difficult to find anyone that will sell anyone anything. My daughter just turned 18 and if she wants more Apple products she can buy them herself.

Gamer 12

I had an appointment at this location and after talking to the manager they denied the fact that the phone was bent witch was obvious because the screen protector was not resting on the edges and when the tested it the only wobble came from the camera. Then I asked to use a wireless charger and left the camera of the edge and still felt a wobble.

Jonathan S

Awesome place to come and look at the latest technology.

Darshan H

Extremely poor customer service. Sales reps weren't willing to help us and when I asked someone to come help us, another rep seemed to suggest we didn't appear to be buyers. We were there to buy iPhones and for the 15 minutes we were there, no reps helped us out. Perhaps we need to be dressed in tuxedos and gala dresses for the store to respect customers.

mary a

I purchased a new laptop from this store but unfortunately everything felt rushed. The sales person that helped us did not take the time to explain all the small details, and I had to call back Apple to get my questions answered. I understand that Apple is a busy store but every customer has to get the same treatment and no one should feel rushed and frustrated when walking out of the door.

Hardeep sidhu

Bad customer service. I’m waiting for 1 hours

Andrew Patterson

Hands down the worst customer service I've ever had. Staff told me a bracket with my laptop was broken I left my computer with them for 7+ hours and they told me it would be finished that night. Had to call 3 times for them to tell me to come into the store. As I walked in I received an email saying please call us. They have my number and were too lazy to call me. Turns out it wasn't a bracket it was my hard drive and it would take another 30 minutes and an additional$100 dollars for them to fix. I walked around the mall for 35 minutes and came back in they didn't even have me in the system. Meanwhile employees are telling me oh. They are fixing it. I responded " I'm starting to get irritated" their response was to say we understand... No wonder Google is taking over the world you guys are lazy, unapologetic and lack even the most basic interpersonal skills. Steve Jobs I hope you haunt this store. Maybe then these slobs would get their butts in gear.

Grace Chung

Pacifico was really great with client service! Very professional, polite, and patient with us in a rush! This employee deserves a recognition! I’ve also been in the service industry for years so had to give him a shout out. Give him a raise?!

David Moore

Genius Bar. I had a reservation. I was 20 minutes early, but still took me within 5 minutes even though clearly busy. Couldn't fix the phone, but replaced it and I was out in 10 minutes. Professional, quick, and explained everything.

Andy Stevens

I was really appreciative for the help they gave. My father had an iPhone 4S that we needed to get a SIM card for because of how old it was our carrier didn't have it but it went to the store and they give it to us for free with super appreciative.

Damaris Davis

Excellent service. Attentive to the customer every time I go to this store.

Zeeshan Ahmed

Awesome helping staff, Great people. Had an issue with my iPhone X and went in there to repair it. Staff understands your need very well and will try to help you.

mirette maher

Totally disappointed

bearcmutd .

Had an appointment at 1:30pm for battery replacement. Arrived at 1:25pm and checked in. Got an estimate completion time at 3:50pm - Wow, so effective, isn’t it. Came back at 3:15pm at see by any chance if it’s ready as my kid was extremely tired. So, talked with an employee (Sadie) and explained her the situation and asked if she could do anything to help. The response was everyone is tired and fatigued and that she did not care, and that I would have to be back at quoted time. I told her that you cannot compare yourself and adults with a 4-year old. Since she refused to help (and not even to check with technicians for status) and showed no sign of sympathy, I requested to speak with a manager (Thad). He is considerate and went in to check the progress. Eventually, Thad was able to update me at 3:37pm that my repair would be completed after 15 mins, which was no single minute earlier than the quoted estimate. Update: checked in again on time at 3:50pm. Was told to wait near headphone section. 5 minutes later, a staff member came and informed me that I would need to wait for another 10-15 minutes before they did not have enough staff members process pickup. Apparently, it's OK for them to delay, and your time means nothing to them.

P. Foma

What a dealership service center is to a car, this place is to an apple product. Unreasonably long wait lines (this place looks like a zoo with no one in charge), much of the staff is not versed in the line of products and cannot answer questions. Expect to wait half a day here with no real progress. One person directs you to another and then to another until you give up and go home. Lots of bureaucracy with no attention to customer service. Oh, you don't have an appointment? Doesn't matter your computer is broken, please come back when you have an appointment, our next one is in a week.

Yousef Osmani

Rude, worthless over crowded.. horrible wish zero stars were an option.

Megan Oelstrom

Very disorganized. We made an appointment to have a battery replaced (after waiting over a month for the battery to come in) and still waited 5 minutes to be told to wait again in a herd of people (9+). Waited again in this herd for another 15 minutes (total of 20 minutes after appointment time) just for someone to come and take the phone back. Perhaps they were understaffed although there seemed to be plenty of “blue shirts” standing around. And if they were understaffed they should have scheduled appointments accordingly. Went to the Tyson’s apple store with similar situation a few minutes moths ago and had a totally different experience. No appointment needed once battery came in and very prompt and courteous staff. Definitely go to Tyson’s and not Fair Oaks.

Kyle Rosa

It's an Apple retail location; If you're into Apple stuff or considering Apple products it will be the same carefully curated experience as any other Apple Retail location. That said this location is often VERY busy. They likely won't have an issue attending to you quickly though. I've been to this location multiple times for sales and never had any issues at all. I've never utilized the Genius Bar or requested Warranty Service though so can't speak to that.

Lewis C

The employees were very helpful and patient. Especially Ameris (?) she was awesome! Thanks for taking care of my iPhone issue!

Samuel Smith

Took mom im not a fan

Bharti Thukral

Don’t even think of using Genius Bar at this place, better use YouTube videos learn yourself, and do it. It will save you money, time and most importantly Data. If that does not work schedule a call with expert instead. They lost all of my emails on Mac book Pro and Selective data on iPhone as well which was there for years. And in return handed over me the third party data recovery people contact details, to pay and get fixed....????

Amanda Nowak

Terrible experience. The sales people are pushy and will say anything to get your money. I was promised a $50 gift card to turn in my phone after purchasing $2,000 worth of products. Of course when I returned to turn my old phone in, they said it was unacceptable. They do not keep their word and took complete advantage of this military family. Steer clear of this store.

Ashley Stearns

Not crazy busy when my husband and I visited on a Saturday.

Minnie Thukral

My cell phone wasn't connecting to my carrier after four days of being out of the country. I was super frustrated and dreadful of coming in for an appointment. However, Kristen, made my experience enjoyable and worry-free! I got a brand new, issue-free phone in 30 minutes. She's a delight to talk with and I really do believe the appointment couldn't have gone any better. :)

Abdullah Alsulaimani

I just want service in my phone in these location and the man he work there told me we r busy need 18 days to fixed And i go to another branch on orlando florida and he just fixed and change by 6 minutes

Aliya Mufti

There customer service is really good.

Ian Foose

A small but still amazing Apple Store, great place to stop into to pick up the latest gadget, accessory or help with your product. Also, Genius bar times at this location are typically really low, but a reservation in advance is always the best option.

Nicole L

Like being texted to return to the store and was taken at appointment time

Jeff Stanton

Terrible experience today. I made an appointment 2 weeks ago with Apple support online to replace a a battery in my IPhone 6 as suggested. Went to my scheduled appt today at Fair Oaks Mall VA Apple store. Was told as soon as I was seen that they have no battery’s in stock. What!!!! The manager could care less about my out of the way excursion. I’m sick of hearing how much money that Apple is stockpiling. Take care of your issues($29.00 battery replacement program) and maybe consumer confidence will come back.

Jenelle Embrey

The service was okay but here's the thing. First we had to be put in the que for the 2-hour wait just to talk to someone about the speaker being out in our 3-month old iphone. Once our turn finally came up, they put us in another que for a 1-hour wait to repair the speaker. Gotta be a better way than wasting an entire afternoon in this louzy place that doesn't even have a chair or coffee during the several hours you'll spend in this place. Just Say No to Apple.

Peter Lee

A friend went in with a problem resetting their iPhone (forgot the original AppleID used to set it up password) to trade it in. He had complete access to the phone, but the store employee told them they needed a proof of purchase for them to help him. The phone was purchased years ago, but a 3 minute YouTube video fixed it.

Stephanie Scott

This review is for Doug, our Apple technician. Doug was awesome and provided superb service. He explained everything thoroughly, was courteous, fun, and extremely knowledgeable. Thanks for taking the time to help me, and making it a great experience amidst a busy schedule.

Jaime G.

Worst experience ever at an apple store, store manager does not care about his customers actually his title has gone to his head and acts like an spoiled brat. Purchased a silicone cover there for under $ 40 dollars for an I7 lasted only 30 days and started cracking in one corner went there to get an exchange he refused to do one saying the silicone covers is a third party item and he is not responsible for replacement, go to the Apple store in Reston much better service.

Jessica Nielson

I was very happy with the service I received from this store when I purchased a MacBook Air a couple of weeks ago. Josh was very friendly and knowledgeable in helping me make the purchase. I would definitely return to this store for future business.

Nas Roman

I hope if earn can be more respectful with customers.

Tom Stovall

Today I went by to see if they could help me by replacing an Apple cover that I purchased for my iPad Pro. The seams are separating which seems to me is a quality issue. Since this was mid morning and crowds were not there, I figured this would be a good time. I was told that I would need to set up an appointment with the Genius Bar for a Technical Specialist to see if they would replace the cover. A Technical Genius for a faulty seam on a iPad Cover!!! I asked if they couldn't just handle it, but no, it is a "Technical issue". I won't be purchasing from them in the future.

Clerna Marc

This location is clean and there is lots of staff. I had an appointment and was seen relatively quickly so I was happy about that. The service I received was mediocre. The "tech" was smug and and passive. I bought an i-phone online (worst mistake) and it didn't work I brought it in hoping they could fix it and they couldn't. All they could offer me was a full priced replacement. But this was only made clear to me after 1 hr 20 mins of him hardly trying, being on the phone with apple support for 40+ minutes and bluntly asking him what my options were because he had other people to help and could care less about making sure he followed through with assisting me. Customer's work hard to afford your expensive products we expect professional, empathetic and resolution based customer service in-store.

Brandon Li

Made an appointment that was at 2:00pm, got there at 2 and they told me I was next in line. I ended up waiting 2 hours until someone finally helped me.

Christian Cornelius

I came in to get a couple of cases and wireless chargers for my new iPhones. Staff were attentive and helpful. There was a kids computer class going in the back and my son joined while I shopped. Staff were well informed and honest about the products. “I’d suggest this not that.” Brian the manager spoke to me briefly and couldn’t have been nicer.

Steven Mowen

Visiting this Apple store was the best experience I have ever had at an Apple store. The associate at the Genius Bar listened to me when I described the problem I was having with my MacBook. He was genuinely dedicated to fixing the issue. The store management gladly helped out when we hit a "brick wall" in the process of solving my computer's problem. If you have the choice between going to your nearest Apple or taking the time to drive a little farther to this one... go to this one.

Rachel Howell

The worst customer service I have received at an Apple Store. For some reason they don’t seem to want to be helpful, take longer than estimated to do work, and have bad attitudes about it. Particularly several of the female staff working there, not sure why. I’ll be heading back to the Clarendon location for future Genius Bar support. I don’t want to give these people any more money out of principle.

jerson delrosario

My man Jim hook me up today! Got my iPhone 10s! He was very helpful, patience, and a cool dude!

Marcella Oliveira

Had a kernel panic in macbook trying to install a new software. Scheduled an appointment at apple fair oaks and they barely tried to solve my problem. I was simply told to take to a specialized center, where I would have to pay 100$ for it. Went to apple Clarendon after, and they were very efficient, patient and persistent. Guess what? They did solve my problem and I could use my computer again. So I would say, if you can choose a location...

Matthew Vollmers

I can not say enough as to how Happy I am with the Fair Oaks Apple Store! The 800 messed on the phone and I was forced to drive 130 miles to get my issues resolved. Walking into the store I was greeted by Meagan who took the time to listen and help, She quickly got David and Ahmad involved and when their options were helpful but complicated they then involved Tony who was able to build upon the great work of Megan, David and Ahmad and get me back up and working and they helped me avoid having to drive out a second time. This will be MY Apple Store from here on out. Keep up the good work, I know most times your jobs can be a thankless one... ONE VERY HAPPY APPLE USER.. Matt V

Ahmadyar Najib

One of the best apple stores.

YiYing Wang

waited the two weeks Apple tech said would take for battery replacement to arrive at Fair Oaks locations - after the two weeks we went in to ask for the battery and was met with just a “we’ll call when it’s in” he didn’t even care to check if it was already in or not. Fast forward to now (two weeks later/a month after ordering the battery): after a long hold with Apple tech they tell me that yes my battery was ready and I should just walk in to get it. When we walk in and say we’re there for our battery THEY FIND IT easily, saying they can work on it immediately and apologize for not having the time to call or contact people about their replacements arriving... uh no. My replacement could’ve been ready for weeks now. Very unorganized. The workers just couldn’t be bothered to do their jobs.

Ajith Joseph

Try to avoid this place if possible since we are talking about longer wait times and staff being little unfriendly. You may not be greeted for a pretty long time. It's no better at Tyson's corner either however there are only few choices if you have to definitely visit an Apple store. Happy with reduced Apple footprint in my hardware and software ecosystem but MacBooks are going to be existing in it sure.

Bruce Lowther

Typical Apple store. Focused on new sales not fixes. Don't expect them to jump on a repair without an appointment. Staff is always helpful when there is a possible sale. The Apple store in Woodbridge is a little less busy and you are more likely to get a repair appointment. Just a recommendation for all you Apple people. No they may not be able to recover your data... BACK UP YOUR DATA! Most frequent fix I heard involved a wipe and reinstall.

Amélie Esnou

My iphone suddently died and I couldn't turned it back on. I went to the apple store, they checked the battery usage and it was dead (my iphone already had a few years so it was quite normal I guess). They said I could change the battery, which I did. I honestly think $29 to get a battery replaced is a really good price. I changed it about a year ago, and it works perfectly. The usage is down to 98% after a year. So worth it !

kevin le

Horrible customer service. Go to tysons they are much more professional.

Daniel H

Got really good service from the person at the genius bar. She took her time explaining things in a patient, clear and professional manner. Later I found it that she was supposed to off work 20 minutes ago. That's real dedication and taking pride in her work. Bravo!

Bob Lind

I brought my daughter's laptop here a couple of weeks ago. They sent the MacAir away to be fixed and 10 days later it arrived. Worked for 3 days and then had the same problem, which means they will send it away for another 10 days, only to be not fixed again. There is a wait to see someone who will assign you to wait for someone to see you so that you can wait while a tech can look at it only to have you wait to have it sent to another place. Apple Care won't replace the clearly defective unit that is only 5 months old nor will they give me a loaner machine. So I decided to buy another for my daughter since she really can't be without a computer for the month of waiting. So I get to wait for a salesperson to come over who quotes a different (higher) price for the same machine, has no idea what I want even though I explained that I wanted to replace the lemon I bought a few months ago that hasn't worked for the past month. Apple is horrible. My daughter is loyal but her phone and laptop breaks easily, is difficult to repair, and requires going to see the genius bar that is always full of people trying to get their defective products to work. Somehow my Samsung and Toshiba equipment requires no repairs at all but every Apple store has a 3 day wait to talk to someone who can't repair the device. The store has a Point of Sale system that is difficult to use and it is impossible to buy anything at the store without waiting in a long line of people. The store itself is designed poorly with a staff that never asks if they can help you and seems trained to never look at you when you have a question. The products are obtuse, the serial number on the back is printed in fine print, the phone system won't allow you to call ahead to see if there is a long line (which there always is) and MicroCenter support doesn't acknowledge AppleCare reservations. Even the bar doesn't have a hook for my girlfriend to hang her purse and the seats are too high for the low countertop. People stand clueless in lines not knowing where to go for help as nothing is clearly labeled but there are "smart" graphics on the wall that make no sense to anyone that is over 12 years old. And the smug look of everyone that works there. I set the bar higher for anyone called "Genius". The manager seeing that I am clearly distressed says I don't have to be "rude" but then can't figure out how to ring up my sale and use my credit card. Everyone around me has some sort of broken product and it is difficult to find anyone that will sell anyone anything. My daughter just turned 18 and if she wants more Apple products she can buy them herself.

Gamer 12

I had an appointment at this location and after talking to the manager they denied the fact that the phone was bent witch was obvious because the screen protector was not resting on the edges and when the tested it the only wobble came from the camera. Then I asked to use a wireless charger and left the camera of the edge and still felt a wobble.

Jonathan S

Awesome place to come and look at the latest technology.

Darshan H

Extremely poor customer service. Sales reps weren't willing to help us and when I asked someone to come help us, another rep seemed to suggest we didn't appear to be buyers. We were there to buy iPhones and for the 15 minutes we were there, no reps helped us out. Perhaps we need to be dressed in tuxedos and gala dresses for the store to respect customers.

mary a

I purchased a new laptop from this store but unfortunately everything felt rushed. The sales person that helped us did not take the time to explain all the small details, and I had to call back Apple to get my questions answered. I understand that Apple is a busy store but every customer has to get the same treatment and no one should feel rushed and frustrated when walking out of the door.

Hardeep sidhu

Bad customer service. I’m waiting for 1 hours

Andrew Patterson

Hands down the worst customer service I've ever had. Staff told me a bracket with my laptop was broken I left my computer with them for 7+ hours and they told me it would be finished that night. Had to call 3 times for them to tell me to come into the store. As I walked in I received an email saying please call us. They have my number and were too lazy to call me. Turns out it wasn't a bracket it was my hard drive and it would take another 30 minutes and an additional$100 dollars for them to fix. I walked around the mall for 35 minutes and came back in they didn't even have me in the system. Meanwhile employees are telling me oh. They are fixing it. I responded " I'm starting to get irritated" their response was to say we understand... No wonder Google is taking over the world you guys are lazy, unapologetic and lack even the most basic interpersonal skills. Steve Jobs I hope you haunt this store. Maybe then these slobs would get their butts in gear.

Grace Chung

Pacifico was really great with client service! Very professional, polite, and patient with us in a rush! This employee deserves a recognition! I’ve also been in the service industry for years so had to give him a shout out. Give him a raise?!

David Moore

Genius Bar. I had a reservation. I was 20 minutes early, but still took me within 5 minutes even though clearly busy. Couldn't fix the phone, but replaced it and I was out in 10 minutes. Professional, quick, and explained everything.

Andy Stevens

I was really appreciative for the help they gave. My father had an iPhone 4S that we needed to get a SIM card for because of how old it was our carrier didn't have it but it went to the store and they give it to us for free with super appreciative.

Damaris Davis

Excellent service. Attentive to the customer every time I go to this store.

Zeeshan Ahmed

Awesome helping staff, Great people. Had an issue with my iPhone X and went in there to repair it. Staff understands your need very well and will try to help you.

mirette maher

Totally disappointed

bearcmutd

Had an appointment at 1:30pm for battery replacement. Arrived at 1:25pm and checked in. Got an estimate completion time at 3:50pm - Wow, so effective, isn’t it. Came back at 3:15pm at see by any chance if it’s ready as my kid was extremely tired. So, talked with an employee (Sadie) and explained her the situation and asked if she could do anything to help. The response was everyone is tired and fatigued and that she did not care, and that I would have to be back at quoted time. I told her that you cannot compare yourself and adults with a 4-year old. Since she refused to help (and not even to check with technicians for status) and showed no sign of sympathy, I requested to speak with a manager (Thad). He is considerate and went in to check the progress. Eventually, Thad was able to update me at 3:37pm that my repair would be completed after 15 mins, which was no single minute earlier than the quoted estimate. Update: checked in again on time at 3:50pm. Was told to wait near headphone section. 5 minutes later, a staff member came and informed me that I would need to wait for another 10-15 minutes before they did not have enough staff members process pickup. Apparently, it's OK for them to delay, and your time means nothing to them.

P. Foma

What a dealership service center is to a car, this place is to an apple product. Unreasonably long wait lines (this place looks like a zoo with no one in charge), much of the staff is not versed in the line of products and cannot answer questions. Expect to wait half a day here with no real progress. One person directs you to another and then to another until you give up and go home. Lots of bureaucracy with no attention to customer service. Oh, you don't have an appointment? Doesn't matter your computer is broken, please come back when you have an appointment, our next one is in a week.

Yousef Osmani

Rude, worthless over crowded.. horrible wish zero stars were an option.

Megan Oelstrom

Very disorganized. We made an appointment to have a battery replaced (after waiting over a month for the battery to come in) and still waited 5 minutes to be told to wait again in a herd of people (9+). Waited again in this herd for another 15 minutes (total of 20 minutes after appointment time) just for someone to come and take the phone back. Perhaps they were understaffed although there seemed to be plenty of “blue shirts” standing around. And if they were understaffed they should have scheduled appointments accordingly. Went to the Tyson’s apple store with similar situation a few minutes moths ago and had a totally different experience. No appointment needed once battery came in and very prompt and courteous staff. Definitely go to Tyson’s and not Fair Oaks.

Kyle Rosa

It's an Apple retail location; If you're into Apple stuff or considering Apple products it will be the same carefully curated experience as any other Apple Retail location. That said this location is often VERY busy. They likely won't have an issue attending to you quickly though. I've been to this location multiple times for sales and never had any issues at all. I've never utilized the Genius Bar or requested Warranty Service though so can't speak to that.

Donald Holt

I walked into the store on Saturday, Sept 29th to speak with a specialist about a problem. I did not have an appointment and saw that all specialists were busy with other customers. Ryan graciously listened to my problem and gave me explicit suggestions to solve the problem. Ryan's suggestion worked! Thank you for excellent customer support!

Anna B

Crowded but good service. As we made our way through all the people, an employee immediately asked us what we needed help with.

Stephen B

I been to a lot of establishments and received decent customer service over the years but this Apple store in Fair oaks has officially topped my experience. Jason who I would guess is an Apple tech by title went above and beyond to help me out with my computer issues. Lets just say he didn't need to do what he did and Apple is lucky to have him on their team. Thanks again guys you really saved me. Apple has officially gained a permanent customer.

J. Carroll

Rotten corporation. Money money money--that should be their name. They don't update the products for their customers because ..all they care about is the money. As soon as I bought one product, it's outdated. So they shortchange the little guy in order to give the fatcats more and more billions. It's all about the billionaires and the shareholders and the greedy executives.

Yodi Collins

Generally I avoid that location like the plague; it's usually crowded, and hosts a long line of not-entirely-patient Apple Bar patrons. That stated, it's a few days until Christmas and I promised a goddaughter new headphones and earbuds. So there we were. Fortunately, finding what we needed was easy. Checking out was even easier -- no lines, and the associates were clearly in a Holiday mood. My rating is an average; my previous visit to the location as an Apple Bar patron (faulty earbuds for my son) was memorable, and not at all in a good way.

Gopal Sharma

Great prompt service, was in and out after service within the provided schedule.

Aldanah Albabtin

So about a month ago I went to apple to fix my phone They just needed to change the charging unit because it wasn’t working and I explained it to the man that was working with us and he said that he couldn’t fix it and he said that you could replace it with another phone same exact one iPhone 7 Plus and so I talk to my father about it was around $400 And The guy said hey I’m going to leave because I have other things to do in a mean way so then after one minute we call the man to come and he said okay.so we told him we might be coming back around 3 PM or 4 PM so we went to a place called Uber fix they were so much nicer and they fixed it for $89 and after that worked They give me a 90 day warranty so if you break your phone or something happens to it go to Uber fix it for free for your 90 day warranty they are the best I’m never coming back to Apple ever again this is the worst place to get your phone fixed I’m done with Apple

David Kim

I think a lot of the fustration comes from scheduling and waiting for appointments. Alot of people dont realize that an apple support app is available and you can get online support for a lot of issues. As a last resort the online support team will schedule an appointment for you at your nearest apple store. Apple team at fair oaks has always been friendly and always helpful. Again you can get immediate support through the app but if you call the actual apple store they wont pick up.

Mark

They do a great job hiring employees, I manage to get the same level of support regardless where I am. All interactions with the employees were 10/10 as usual whenever I visit an Apple Store it doesn’t matter what state I’m in.

Katherine Schram

Anisa really went above and beyond today helping my husband resolve some loose ends. Next time I have Apple Product needs, will definitely come to this location. Thank you!

Jawad Masood

Convenient and good service

Cox Ted

Staff is knowledgeable but really do not spend a,lot of time to help the costumers

Khalil Daoudi

Great service, Thank You Alley.

John Griffith

Wonderful sights...hahaa

Lindsay Meadows

Three stars because our representative was wonderful. All 3 stars go to him. We had an appointment for a repair which we learned was a lemon device (hardware issues which had never worked) but because we were 1 month out of warranty our only option was to buy a new device. Granted...they offer hust over $200 for our current device but only if we purchased a new device worth $750 or more. Ugh. I use a droid, this was my daughter's phone. I feel iPhones are overrated. All three of my kids have iPhones and they all need regular upgrades/repairs. Droids just seem to keep on ticking...anyway. Store was insanely busy. Walking sideways and squeezing through people just to reach the front. Miserable experience. Again...the gentlemen who help us was fabulous, kind, apologetic and made me feel he was trying to help us anyway he could. He is the only reason the store received stars.

Jeff Sisk

Very busy. Expect to wait.

NYC Gal

Horrible service. Never see any managers on the floor. Just a bunch of kids with iPads. You cannot ever get someone to answer the phone. So you walk into the store only to find out that they are booked or can't help you for the day. They should start looking at their reviews online and cleaning house. But you only do that if you care about your customers.

Elizabeth Ledda

Service was extremely slow. I took my iPhone 6 Plus in for a new battery. It’s funny the old battery was at 12% Power and when I picked it up with the “new battery” it was still at 12% and isn’t charging at all. I wouldn’t recommend this location.

Nicole White

Efficient and great customer service.

Matthew Kornegay

Seriously just had the best experience ever. The staff here worked hard to make sure that we did not lose my photos off of my broken phone. They were efficient, professional, and well informed. I’m super pleased.

Cecilia Design and Build

I really had a great experience With Justin and his team! This was great teamwork and everyone in the store knew what they're doing. I have expend like 3 hours there back and forth but it was worth it because all the Apple team have heard my complaint and did everything to make a customer happy.!! I am thankful For all the hard work and will always be an Apple customer!

Ming Huang

There is almost 15 minutes wait time even though arriving at the appointment time.

Brian Griffin

Apple is always impressive with their customer service and staff knowledge. This is a busy store, but staff is very willing to dedicate their attention to you. Nathan helped me out today and did a great job in answering my questions.

Allison Arp

Terrible customer service. The people who work there are rude. Don't waste your time even making an appointment because if you make an appointment for 11am you won't get to leave until 2pm or later.

Jonathan Logan

The genius appointment was on time and we were helped efficiently.

Natasha Doshi

they deleted all of my data when replacing my screen and charged me $180. awful. do not go here. wish i could give zero stars. GeniusBar sucks. took them 30 minutes after my scheduled appointment to assist me. very angry.

Tahereh Sedghizadeh

Very clean and nice shopping center for our Community.

Scott Burns

This store does range from the excellent to very good. I have bought a few items and the service from the floor personnel is above par as Apple does this very well. Now I did get a IMAC repaired and the time for repair was a bit long for a simple power supply (over a week) and pickup was almost a hour. I still like Apple and the products and they do a whole lot better then 90% of all other stores I can think of. Overall Apple people and products do things they way everything should be done a full notch / touch above the rest.

David Hish

Friendly staff, but usually overcrowded.

Colin Nicholson

Imagine your car has an issue and when you go to a car repair shop, you find out they send you a car salesperson instead of a mechanic. My battery has been wearing down on my IPhone and I wanted a new one. The woman at the store kept pushing a new phone on me no matter how many times I asked for a new battery until I walked out to solve the problem on my own with no help from the store. Please don't be so transparent about your sales pushes.

Andrew Wung

Long Wait time. Make sure you dedicate a time slot for any service at this store including picking up the products.

Scott Walker

The staff does not welcome the customers. They are too behind their schedules. They give a time for repair, and they keep extending it. Once they scheduled a 15 minute screen repair for my phone, and I had to wait 2 more hours after the time that that gave me. The store was closed but I was still inside waiting for my phone. They were 2 hours late. After the screen repair, my iphone's navigation does not work. It cannot locate me correctly. Whenever I go there, they are full for 5-10 days.

Ana Mallory

The wait was only about 45 minutes. Good and friendly customer service.

Magde Elshafie

Long wait not very organized, some of the employees asked customers if they need any help, take names and assign them the next available CS but walked away from me!!! I was told just go by the table and wait! I waited for additional 40 minutes, 3 people came after me and were served! Anyway I was about to leave, but my son said let us be patient since we drove all the way there from Springfield to buy a gift (apple watch)!

Matthew Palagyi

Great service, and knowledgeable and helpful employees. Fully repaired my laptop and provided a seamless experience. Choose warranty.

Stephanie Ulloa

I expected since I prepaid for the item that I was picking up I would spend a reasonable amount of time in the store. It’s been 20 minutes since I was originally greeted/tracked someone down for help.... still no help or the item that I have already paid for!

Dinesh Khatri

Nice at buy a apple laptop

Mickie Shea

Called in to make an appointment to come to store to fix my I phone. I waited 10-15 minutes listening to Horrible music ( I really should't call it music) no one came on line so I had to leave. This has happened in the past also. When one shows up without an appointment they will not serve you. M.S.

Hye Jeong

They fixed my screen one month ago but it does not work again. I have to go to apple store to get it repaired every month since I got this iphone X. They obviously did not fix it right. DO NOT GO HERE. Worst customer care ever.

Azeem A

Don’t know to handle customers. Worst service

Emily Mathae

Not the greatest one I've been to. The store is very narrow and feels very crowded, which makes it hard to be assisted by staff. There are also not enough models to test out. Wish I could do 3.5 stars...

Mera Bharath

They don’t have common sense how to behave with customers... stupids ... they will not listen what customer saying.. customers only listen what they are said ..

Donald Holt

I walked into the store on Saturday, Sept 29th to speak with a specialist about a problem. I did not have an appointment and saw that all specialists were busy with other customers. Ryan graciously listened to my problem and gave me explicit suggestions to solve the problem. Ryan's suggestion worked! Thank you for excellent customer support!

Anna B

Crowded but good service. As we made our way through all the people, an employee immediately asked us what we needed help with.

Stephen B

I been to a lot of establishments and received decent customer service over the years but this Apple store in Fair oaks has officially topped my experience. Jason who I would guess is an Apple tech by title went above and beyond to help me out with my computer issues. Lets just say he didn't need to do what he did and Apple is lucky to have him on their team. Thanks again guys you really saved me. Apple has officially gained a permanent customer.

J. Carroll

Rotten corporation. Money money money--that should be their name. They don't update the products for their customers because ..all they care about is the money. As soon as I bought one product, it's outdated. So they shortchange the little guy in order to give the fatcats more and more billions. It's all about the billionaires and the shareholders and the greedy executives.

Yodi Collins

Generally I avoid that location like the plague; it's usually crowded, and hosts a long line of not-entirely-patient Apple Bar patrons. That stated, it's a few days until Christmas and I promised a goddaughter new headphones and earbuds. So there we were. Fortunately, finding what we needed was easy. Checking out was even easier -- no lines, and the associates were clearly in a Holiday mood. My rating is an average; my previous visit to the location as an Apple Bar patron (faulty earbuds for my son) was memorable, and not at all in a good way.

Gopal Sharma

Great prompt service, was in and out after service within the provided schedule.

Aldanah Albabtin

So about a month ago I went to apple to fix my phone They just needed to change the charging unit because it wasn’t working and I explained it to the man that was working with us and he said that he couldn’t fix it and he said that you could replace it with another phone same exact one iPhone 7 Plus and so I talk to my father about it was around $400 And The guy said hey I’m going to leave because I have other things to do in a mean way so then after one minute we call the man to come and he said okay.so we told him we might be coming back around 3 PM or 4 PM so we went to a place called Uber fix they were so much nicer and they fixed it for $89 and after that worked They give me a 90 day warranty so if you break your phone or something happens to it go to Uber fix it for free for your 90 day warranty they are the best I’m never coming back to Apple ever again this is the worst place to get your phone fixed I’m done with Apple

David Kim

I think a lot of the fustration comes from scheduling and waiting for appointments. Alot of people dont realize that an apple support app is available and you can get online support for a lot of issues. As a last resort the online support team will schedule an appointment for you at your nearest apple store. Apple team at fair oaks has always been friendly and always helpful. Again you can get immediate support through the app but if you call the actual apple store they wont pick up.

Mark

They do a great job hiring employees, I manage to get the same level of support regardless where I am. All interactions with the employees were 10/10 as usual whenever I visit an Apple Store it doesn’t matter what state I’m in.

Katherine Schram

Anisa really went above and beyond today helping my husband resolve some loose ends. Next time I have Apple Product needs, will definitely come to this location. Thank you!

Jawad Masood

Convenient and good service

Cox Ted

Staff is knowledgeable but really do not spend a,lot of time to help the costumers

Khalil Daoudi

Great service, Thank You Alley.

John Griffith

Wonderful sights...hahaa

Lindsay Meadows

Three stars because our representative was wonderful. All 3 stars go to him. We had an appointment for a repair which we learned was a lemon device (hardware issues which had never worked) but because we were 1 month out of warranty our only option was to buy a new device. Granted...they offer hust over $200 for our current device but only if we purchased a new device worth $750 or more. Ugh. I use a droid, this was my daughter's phone. I feel iPhones are overrated. All three of my kids have iPhones and they all need regular upgrades/repairs. Droids just seem to keep on ticking...anyway. Store was insanely busy. Walking sideways and squeezing through people just to reach the front. Miserable experience. Again...the gentlemen who help us was fabulous, kind, apologetic and made me feel he was trying to help us anyway he could. He is the only reason the store received stars.

Jeff Sisk

Very busy. Expect to wait.

NYC Gal

Horrible service. Never see any managers on the floor. Just a bunch of kids with iPads. You cannot ever get someone to answer the phone. So you walk into the store only to find out that they are booked or can't help you for the day. They should start looking at their reviews online and cleaning house. But you only do that if you care about your customers.

Elizabeth Ledda

Service was extremely slow. I took my iPhone 6 Plus in for a new battery. It’s funny the old battery was at 12% Power and when I picked it up with the “new battery” it was still at 12% and isn’t charging at all. I wouldn’t recommend this location.

Nicole White

Efficient and great customer service.

Matthew Kornegay

Seriously just had the best experience ever. The staff here worked hard to make sure that we did not lose my photos off of my broken phone. They were efficient, professional, and well informed. I’m super pleased.

Cecilia Design and Build

I really had a great experience With Justin and his team! This was great teamwork and everyone in the store knew what they're doing. I have expend like 3 hours there back and forth but it was worth it because all the Apple team have heard my complaint and did everything to make a customer happy.!! I am thankful For all the hard work and will always be an Apple customer!

Ming Huang

There is almost 15 minutes wait time even though arriving at the appointment time.

Brian Griffin

Apple is always impressive with their customer service and staff knowledge. This is a busy store, but staff is very willing to dedicate their attention to you. Nathan helped me out today and did a great job in answering my questions.

Allison Arp

Terrible customer service. The people who work there are rude. Don't waste your time even making an appointment because if you make an appointment for 11am you won't get to leave until 2pm or later.

Jonathan Logan

The genius appointment was on time and we were helped efficiently.

Natasha Doshi

they deleted all of my data when replacing my screen and charged me $180. awful. do not go here. wish i could give zero stars. GeniusBar sucks. took them 30 minutes after my scheduled appointment to assist me. very angry.

Tahereh Sedghizadeh

Very clean and nice shopping center for our Community.

Scott Burns

This store does range from the excellent to very good. I have bought a few items and the service from the floor personnel is above par as Apple does this very well. Now I did get a IMAC repaired and the time for repair was a bit long for a simple power supply (over a week) and pickup was almost a hour. I still like Apple and the products and they do a whole lot better then 90% of all other stores I can think of. Overall Apple people and products do things they way everything should be done a full notch / touch above the rest.

David Hish

Friendly staff, but usually overcrowded.

Colin Nicholson

Imagine your car has an issue and when you go to a car repair shop, you find out they send you a car salesperson instead of a mechanic. My battery has been wearing down on my IPhone and I wanted a new one. The woman at the store kept pushing a new phone on me no matter how many times I asked for a new battery until I walked out to solve the problem on my own with no help from the store. Please don't be so transparent about your sales pushes.

Andrew Wung

Long Wait time. Make sure you dedicate a time slot for any service at this store including picking up the products.

Scott Walker

The staff does not welcome the customers. They are too behind their schedules. They give a time for repair, and they keep extending it. Once they scheduled a 15 minute screen repair for my phone, and I had to wait 2 more hours after the time that that gave me. The store was closed but I was still inside waiting for my phone. They were 2 hours late. After the screen repair, my iphone's navigation does not work. It cannot locate me correctly. Whenever I go there, they are full for 5-10 days.

Ana Mallory

The wait was only about 45 minutes. Good and friendly customer service.

Magde Elshafie

Long wait not very organized, some of the employees asked customers if they need any help, take names and assign them the next available CS but walked away from me!!! I was told just go by the table and wait! I waited for additional 40 minutes, 3 people came after me and were served! Anyway I was about to leave, but my son said let us be patient since we drove all the way there from Springfield to buy a gift (apple watch)!

Matthew Palagyi

Great service, and knowledgeable and helpful employees. Fully repaired my laptop and provided a seamless experience. Choose warranty.

Stephanie Ulloa

I expected since I prepaid for the item that I was picking up I would spend a reasonable amount of time in the store. It’s been 20 minutes since I was originally greeted/tracked someone down for help.... still no help or the item that I have already paid for!

Dinesh Khatri

Nice at buy a apple laptop

Mickie Shea

Called in to make an appointment to come to store to fix my I phone. I waited 10-15 minutes listening to Horrible music ( I really should't call it music) no one came on line so I had to leave. This has happened in the past also. When one shows up without an appointment they will not serve you. M.S.

Hye Jeong

They fixed my screen one month ago but it does not work again. I have to go to apple store to get it repaired every month since I got this iphone X. They obviously did not fix it right. DO NOT GO HERE. Worst customer care ever.

Azeem A

Don’t know to handle customers. Worst service

Emily Mathae

Not the greatest one I've been to. The store is very narrow and feels very crowded, which makes it hard to be assisted by staff. There are also not enough models to test out. Wish I could do 3.5 stars...

Mera Bharath

They don’t have common sense how to behave with customers... stupids ... they will not listen what customer saying.. customers only listen what they are said ..

Waldemar Ramirez

terrible custumer service the best apple store is at tysons i am so regreat to have to go to fair oaks mall the guy from yesterday who sale the phone very rude a hispanic guy

Veronica Duggan

I upgraded my phone at Apple because Apple gives credit for your old products. I spent TWO hours in the store to complete this process and spoke to three people NOT ONE PERSON TOLD ME TO TAKE MY SIM CARD. I asked them point blank, "Before I leave the store, do I need to see my carrier, or do anything for my phone to work?" That would have been a good time to tell me to take my sim card. Not going back

Vineet Singhal

Crowded ! Do your own research at home and do a walk-in for pick up. We eventually bought from Best Buy because price and service was better for the same identical product.

Varsha

Worst customer service!!!! Would give a rating 0/5 . But since 1 is the least, have given 1 star!

Virginia Miller

So, first of all I am 80 years old. Took watch in that had stoped working. Was told it would be 90 min before a technician would be available. I just wanted to leave it and pick it up after fixed. I cannot sit on a backless stool or stand around for 90 minutes. Customer service SUCKS!!!!

Christopher Kamal

The manager Carly was rude and refused to stand by their Apple/Beats product. Bought bend new headset from target 2 weeks ago but they refused to place and stand by their non charging product. Serial numbers matched, not to mention my new MacBook Air has to go back to Best Buy since I didn't buy it from them. What good is the warranty???

Jamal Mitchell

I visited this location to pick up something that I purchased online. I should have gone to this location instead of the first one which was Pentagon City. The employees at Fair Oaks actually know how to talk and interact with customers without sounding elitist, narcissistic or condescending.

Carl Willis-Ford

Busy, but great service. Lots of folks to help.

elsie mckenzie

Apple's policy of not selling parts on the open market prohibits customers from doing their own repairs and creates a situation where down time is increased substantially. Being a full time news photojournalist requires me to be on my computer everyday for long periods of time, waiting for their repair schedule to open up and additionally for them to order parts is difficult enough. But when the staff out and out tells you a lie and then prolongs the repair another couple of days this becomes unethical. The Apple Nation likes to appear to be upbeat, jovial, with a very cool facade to give off the appearance of teenagers at a social event while customers are being punished because the young staff have no understanding of work and life demands surrounding the need for accurate and honest communication and timely repairs. This store has broken my trust. With all the extra fancy terms "Genius", "Business Team", it is all smoke and mirrors.

Sally Ribera

So I had an issue with my phone crashing and shutting down out of no where. My husband had the same issue as well. I take my Iphone6 into an Apple store and all they tell me is my battery is depleting. They don't even look at the phone just connect it to their Ipad and that was it. however my screen has popped due to the battery swelling. So I go online to chat with Apple Support regarding the issue with the battery because it makes no sense that 2 years after I got my phone it has so many issues. This never occurred with my Iphone 4 which is why i continued to purchase Apple products. They proceed to tell me that the battery life is only 2 years which I find ironic because the Manufacturer Warranty is up after 2 years. After going back and forth via Chat I was told that the battery is swelling and that it needs to be replaced because it is a safety hazard but that i need to pay because the warranty is out and its my issue for not replacing the battery after 2 years. How fair is this to Apple customers. I don't recall being told to replace my battery after 2 years when I purchased my phone. Totally disappointed.

Terra Pace

The staff put us off to a call appointment, stating that "the over the phone reps will assist you better than we can, in the store", and even the apple rep on the scheduled phone call informed that they could have done it in the store just as well, and it sounded as though they were being lazy or putting me off. I drove 40 mins to that store!!

Deborah K

I went online to make an appointment to have my iPhone battery replaced, came in and one month later they called to say the new battery arrived. Came to the store when they said it would be the least busy- Wednesday during the work day- and they wanted me to (1) turn off the "find my iPhone" feature and (2) they said it would be 2 hours so I said that was fine, I'd wait, but I received NOTHING in return such as a receipt to prove that I brought in the phone or to ensure the correct person picked it up...even an electronic receipt (text or email) for an $800 phone! I get a receipt for my dry cleaning which has much LESS value! If I have something repaired anywhere else I walk out with a receipt! Unbelievable!! I said something about this on my way out and they acted like I had 3 heads....couldn't comprehend. But what am I going to do? I need the battery replaced and there's no other place where I can have it done for their special offer price of $29.

Rodrigo Nunez

Worst decision I have ever made, plus was deceived to go to tysons corners where I was told they had not enough techs as well as at fairoaks. Shut it down!

Alex Hantke

Had a great experience and they are very helpful.

Alex A.

I’ve had several consecutive good experiences at this store. On two occasions I ended up not getting old computers repaired and what I appreciated most was the fact that the staff didn’t try to make an extra buck off me. Instead they gave me good advice. I’ve ended up buying a new phone and a new MacBook Pro from them. The Pro had to be specially configured and still it arrived at my house the next day. Always friendly and helpful staff.

Charles Godar

Took in my iPhone for repair 5 mins and free of charge!

Jose Gavidia

They didn't fix my problem

spellman1224 .

Had a basic class on the Mac Pro which was led by Katie and she was awesome and extremely knowledgeable. The store is never a slow day but being in that setting with her it felt like the noise level was a zero. Left more knowledgeeable using my new Mac. I appreciate having this free training service.

Dwight Nichols

Tech support was great! Tried to get a phone case, could not get anyone who wanted to sell it.

Jeanie H

Was busy today and the staff has lot of knowledge about apple,explain kindly.

Tracey Moss

They are very helpful there.

Ellen Burdell

Super nice staff. Had to do an exchange that was outside of their return policy but they were very helpful anyway and allowed it. Have always had good experiences here, whether it be the Genius Bar or sales reps.

Jeffrey Simon

Pain in the neck to try to get in touch with anyone at the store. Just want to confirm that they have a battery before we go out in the record setting cold to drive to the store. Will not be surprised if we arrive to find out Oh we've sold out of batteries! Only get sent to computerized apple care, can't ask a question to a person at the store.

Ralph Sell

Kathleen was super polite and very efficient in getting my merchandise. She explained a couple of things in a concise manner.

Heath Corso

Not an Apple fan, but good service despite the usual crowd in any of their stores.

L Bunce

Very knowledgeable salesperson, who was patient and allowed us to make our own decisions.

Monty Patel

Very helpful, friendly and knowledgeable staff...

Lena Harding

Had such an awesome experience here. Every single person who works here is so helpful, even when the store is PACKED and it’s clear they are very busy- they checked on me several times and were so sweet. Bear started my appointment, and was super up front and honest with me about what was going on with my phone. Super nice and helped a ton. Then, ZOEY came over and I CANNOT recommend her more. She is truly a “Genius” and like, I will forever try to keep getting her anytime I have any issues there. I will exclusively only be going to this Apple store now. :) thank you both for all the help! I love my new phone.

RAVINDER SINGH

Worst customer service ever. Do your self a favour by using some other location.

SS M

Megan - the store manager is phenomenal. You go to her with your problem, and she will make sure you return happy

Nate Robinson

Nice Apple store. Extremely busy though. Plan to spend a lot of time here if you have any questions or problems. Definitely make an appointment.

Ashley

I have to say I am very disappointed in the service from this location. I stopped in the store several times, made multiple phone calls and spoke with 3 different store employees, emailed the manager twice and also made inquiries through the Apple.commwebsite. Very bad communication and follow up with their guests. The store also does not make an effort to meet their customers needs. You would think a company as big as Apple would be more proactive in meeting customers needs. Very disappointed in the quality of customer service from this location.

Maureen Santelli

I am surprised at all of the bad reviews. I personally have been to this store a number of times with questions and issues with my apple products (most of which have been problems brought on by myself I might add). In the 4+ years I have been going to this store I have ALWAYS had great service and tech support with my apple products. Make an appointment on your apple store app and visit the store at your appointment time. It's that easy.

Waldemar Ramirez

terrible custumer service the best apple store is at tysons i am so regreat to have to go to fair oaks mall the guy from yesterday who sale the phone very rude a hispanic guy

Veronica Duggan

I upgraded my phone at Apple because Apple gives credit for your old products. I spent TWO hours in the store to complete this process and spoke to three people NOT ONE PERSON TOLD ME TO TAKE MY SIM CARD. I asked them point blank, "Before I leave the store, do I need to see my carrier, or do anything for my phone to work?" That would have been a good time to tell me to take my sim card. Not going back

Vineet Singhal

Crowded ! Do your own research at home and do a walk-in for pick up. We eventually bought from Best Buy because price and service was better for the same identical product.

Varsha

Worst customer service!!!! Would give a rating 0/5 . But since 1 is the least, have given 1 star!

Virginia Miller

So, first of all I am 80 years old. Took watch in that had stoped working. Was told it would be 90 min before a technician would be available. I just wanted to leave it and pick it up after fixed. I cannot sit on a backless stool or stand around for 90 minutes. Customer service SUCKS!!!!

Christopher Kamal

The manager Carly was rude and refused to stand by their Apple/Beats product. Bought bend new headset from target 2 weeks ago but they refused to place and stand by their non charging product. Serial numbers matched, not to mention my new MacBook Air has to go back to Best Buy since I didn't buy it from them. What good is the warranty???

Jamal Mitchell

I visited this location to pick up something that I purchased online. I should have gone to this location instead of the first one which was Pentagon City. The employees at Fair Oaks actually know how to talk and interact with customers without sounding elitist, narcissistic or condescending.

Carl Willis-Ford

Busy, but great service. Lots of folks to help.

elsie mckenzie

Apple's policy of not selling parts on the open market prohibits customers from doing their own repairs and creates a situation where down time is increased substantially. Being a full time news photojournalist requires me to be on my computer everyday for long periods of time, waiting for their repair schedule to open up and additionally for them to order parts is difficult enough. But when the staff out and out tells you a lie and then prolongs the repair another couple of days this becomes unethical. The Apple Nation likes to appear to be upbeat, jovial, with a very cool facade to give off the appearance of teenagers at a social event while customers are being punished because the young staff have no understanding of work and life demands surrounding the need for accurate and honest communication and timely repairs. This store has broken my trust. With all the extra fancy terms "Genius", "Business Team", it is all smoke and mirrors.

Sally Ribera

So I had an issue with my phone crashing and shutting down out of no where. My husband had the same issue as well. I take my Iphone6 into an Apple store and all they tell me is my battery is depleting. They don't even look at the phone just connect it to their Ipad and that was it. however my screen has popped due to the battery swelling. So I go online to chat with Apple Support regarding the issue with the battery because it makes no sense that 2 years after I got my phone it has so many issues. This never occurred with my Iphone 4 which is why i continued to purchase Apple products. They proceed to tell me that the battery life is only 2 years which I find ironic because the Manufacturer Warranty is up after 2 years. After going back and forth via Chat I was told that the battery is swelling and that it needs to be replaced because it is a safety hazard but that i need to pay because the warranty is out and its my issue for not replacing the battery after 2 years. How fair is this to Apple customers. I don't recall being told to replace my battery after 2 years when I purchased my phone. Totally disappointed.

Terra Pace

The staff put us off to a call appointment, stating that "the over the phone reps will assist you better than we can, in the store", and even the apple rep on the scheduled phone call informed that they could have done it in the store just as well, and it sounded as though they were being lazy or putting me off. I drove 40 mins to that store!!

Deborah K

I went online to make an appointment to have my iPhone battery replaced, came in and one month later they called to say the new battery arrived. Came to the store when they said it would be the least busy- Wednesday during the work day- and they wanted me to (1) turn off the "find my iPhone" feature and (2) they said it would be 2 hours so I said that was fine, I'd wait, but I received NOTHING in return such as a receipt to prove that I brought in the phone or to ensure the correct person picked it up...even an electronic receipt (text or email) for an $800 phone! I get a receipt for my dry cleaning which has much LESS value! If I have something repaired anywhere else I walk out with a receipt! Unbelievable!! I said something about this on my way out and they acted like I had 3 heads....couldn't comprehend. But what am I going to do? I need the battery replaced and there's no other place where I can have it done for their special offer price of $29.

Rodrigo Nunez

Worst decision I have ever made, plus was deceived to go to tysons corners where I was told they had not enough techs as well as at fairoaks. Shut it down!

Alex Hantke

Had a great experience and they are very helpful.

Alex A.

I’ve had several consecutive good experiences at this store. On two occasions I ended up not getting old computers repaired and what I appreciated most was the fact that the staff didn’t try to make an extra buck off me. Instead they gave me good advice. I’ve ended up buying a new phone and a new MacBook Pro from them. The Pro had to be specially configured and still it arrived at my house the next day. Always friendly and helpful staff.

Charles Godar

Took in my iPhone for repair 5 mins and free of charge!

Jose Gavidia

They didn't fix my problem

spellman1224

Had a basic class on the Mac Pro which was led by Katie and she was awesome and extremely knowledgeable. The store is never a slow day but being in that setting with her it felt like the noise level was a zero. Left more knowledgeeable using my new Mac. I appreciate having this free training service.

Dwight Nichols

Tech support was great! Tried to get a phone case, could not get anyone who wanted to sell it.

Amgokhz

Was busy today and the staff has lot of knowledge about apple,explain kindly.

Tracey Moss

They are very helpful there.

Ellen Burdell

Super nice staff. Had to do an exchange that was outside of their return policy but they were very helpful anyway and allowed it. Have always had good experiences here, whether it be the Genius Bar or sales reps.

Jeffrey Simon

Pain in the neck to try to get in touch with anyone at the store. Just want to confirm that they have a battery before we go out in the record setting cold to drive to the store. Will not be surprised if we arrive to find out Oh we've sold out of batteries! Only get sent to computerized apple care, can't ask a question to a person at the store.

Ralph Sell

Kathleen was super polite and very efficient in getting my merchandise. She explained a couple of things in a concise manner.

Heath Corso

Not an Apple fan, but good service despite the usual crowd in any of their stores.

L Bunce

Very knowledgeable salesperson, who was patient and allowed us to make our own decisions.

Monty Patel

Very helpful, friendly and knowledgeable staff...

Lena Harding

Had such an awesome experience here. Every single person who works here is so helpful, even when the store is PACKED and it’s clear they are very busy- they checked on me several times and were so sweet. Bear started my appointment, and was super up front and honest with me about what was going on with my phone. Super nice and helped a ton. Then, ZOEY came over and I CANNOT recommend her more. She is truly a “Genius” and like, I will forever try to keep getting her anytime I have any issues there. I will exclusively only be going to this Apple store now. :) thank you both for all the help! I love my new phone.

RAVINDER SINGH

Worst customer service ever. Do your self a favour by using some other location.

SS M

Megan - the store manager is phenomenal. You go to her with your problem, and she will make sure you return happy

Nate Robinson

Nice Apple store. Extremely busy though. Plan to spend a lot of time here if you have any questions or problems. Definitely make an appointment.

Ashley

I have to say I am very disappointed in the service from this location. I stopped in the store several times, made multiple phone calls and spoke with 3 different store employees, emailed the manager twice and also made inquiries through the Apple.commwebsite. Very bad communication and follow up with their guests. The store also does not make an effort to meet their customers needs. You would think a company as big as Apple would be more proactive in meeting customers needs. Very disappointed in the quality of customer service from this location.

Maureen Santelli

I am surprised at all of the bad reviews. I personally have been to this store a number of times with questions and issues with my apple products (most of which have been problems brought on by myself I might add). In the 4+ years I have been going to this store I have ALWAYS had great service and tech support with my apple products. Make an appointment on your apple store app and visit the store at your appointment time. It's that easy.

jose Romero

Giving it 2 stars just because so many people are giving it bad reviews, I was going to make a purchase at this store not anymore, rather go through a carrier. Hope this store realizes these bad ratings might matter.

Dean Freeberg

The service is always very good. Sometimes it can be frustrating waiting to get helped, but once you get the person...it's always professional.

Jehangir Khan

Friendly staff, busy location!

nishan patel

Worst customer service ever...I have issue with my screen where it has manufacturing defect and they refused to look at it. They said the apple phones aren’t made to be screenguard compatible. Take your business elsewhere.

Tracey Nguyen - IQSW

The service is vey poor, not knowledgeable staff and unfriendly

Daniel C

Nothing but a bunch of wackos!! Went through a several hour process with them just for them to tell me they couldn't sell me a phone! Guy helping me out named Chris "got confused" and made a huge mistake and could not sell me a phone. Very bad service there.

Al 2 W

Super slow. Stupid kept me there one hour and telling me each time “oh you are next, give us 10 min.” Don’t use this store

James Miller

Very busy store.. Not for the impatient.. Good work takes time and they do good work. Thanks to everyone that made my repair and reboot easy.

Duy Nguyen

Still my favorite store in terms of tablets. The interactions are different from one employee to another. You can be lucky to deal with a good and knowledgeable one or just a so so ...

Wahed Khan

Not a review a iPhone users would like to see but honestly apple is really over priced and over rated for their products. U can compare the speed, specs and features of an iPhones X or 8 to any other android phones and then compare there prices and u will get ur answer which product is better.

Hector Director TV

The Fair Oaks Apple store is my go to Apple store of choice without a doubt

Wellington Kwaku

Took my iPhone 6s Plus to Ubreakwefix instead they repaired my charger port, replaced the battery, and fixed my cracked screen for a third of the price. Oscar told me that I would have to pay hundreds of dollars to retrieve my data and that my phone is dead and needed to be replaced or upgraded. Bs

Nu H

Excellent service. Told one lady staff member about my stuck “H” button... she suggested solution using compressed air spray. Worked! They know their apples and common problems :)

Igor

Apple has lost it ever since Steve Jobs died. Now all the care is about making more money for their shareholders. These guys don’t want to fix anything, they just want you to buy it new. I really needed to fix my iPhone 6 which stopped working. A simple battery replacement could fix the issue, but the “genius” employee offered me a new one for $300 instead. I had important information on that phone and they really don’t seem to care. As sad as it may sound, I would highly recommend you to take your product to a third party repair shop. You will have much better luck there. For example there is a Micro Center about 15 minutes away that will for sure help you.

Rupan Talukder

It's worst experience of cell phone service, initially I had been told it will 15 min, but I was waited for more than hour. It is total mess. I would think next time phone purchase do I really need a I phone or not.

Julie Akawie

I walked in and said to the first employee I saw, "I have ONE question but otherwise know what I want to buy. My question has to do with my corporate discount." I was put on a waitlist and had to wait for a "specialist" to place the order and have it brought into the showroom (meanwhile, there were employees wandering the floor who were apparently not enough specialized to tap their iPad a few times...). Now that I know my corporate discount isn't worth much, I'll go to the more convenient and more efficient Best Buy.

Timothy Chen

Great Experience today. I had some issues with my laptop. I took it in for my appointment and Mercedes took care of them! She was professional, calm, and thorough. She explained what she was doing step by step to keep me in the loop. She found the problems and took the laptop. In 15 min, she came back with all the problems fixed. My appreciations and compliments to Mercedes for her excellent customer service!

subrata m

Big crowd ... Expensive

Alejandro Salazar

Very helpful employees! Was in and out with what I need in 10 minutes despite the huge crowd during the holiday season!

Janet Brome

My iPhone got thoroughly drenched in a thunderstorm. 'No fault of Apple's. I made an appointment at Genius Bar. I was seen promptly, even though the store was very busy. The employees were very geezer-friendly. They gave me a deal I couldn't resist on a new phone and got it set up and running in a flash. I'd give it 5 stars, but can't bring myself to say I "love" any commercial interaction.

Yaseen Hassan

Always great service and accommodate to my issues

George Saad

Fantastic team I would like to share my wonderful experience with best team @ Apple store in Fair Oaks Mall in Fairfax Virginia I want to say thanks a lot to them, they helped me to solve my order problem and they dealt with the situation in a professional way, I want to send a big thanks to the store manager (Luis Prieto) he is such a very nice person that I met, this person was really above and beyond, he was able to solve all the issues that I had in my online order and mad me left very happy from the store that night with my Iphone, his care mad me came again next day to buy another Iphone for my son. Also I want to thank his wonderful team specially (Hektor) & (the very nice lady from Jordan) for all what they did for me and my son to get our phones. You guy are the best, wish you all more success

Lorraine Muir

Great customer service

faisal elshaer

Horrible customer service! i worked all summer saving up to get an iphone 7 then after one year of using it it randomly shut off, so i went to the apple store and they said it had an internal problem so i wanted to replace it and they were trying to make me pay 320 dollars plus tax to replace it with the same phone. I waited 10 days without using my phone and it got me frustrated because i saved up all my money to buy my iphone 7 256gb and then it is unusable after 1 year of using it. Horrible customer service!! Rethink before you buy a phone from apple.

Jacqueline Consolvo

Ryan helped me fix my computer. He is great. So happy with the results.

jose Romero

Giving it 2 stars just because so many people are giving it bad reviews, I was going to make a purchase at this store not anymore, rather go through a carrier. Hope this store realizes these bad ratings might matter.

Dean Freeberg

The service is always very good. Sometimes it can be frustrating waiting to get helped, but once you get the person...it's always professional.

Susan Lewis

So disappointed in this store and in apple too . I went to this store today. After waiting for about 2 hours the tech basically told me my phone was damaged, I had damaged it. I could not recieve any credit. He pointed to some minor cracks on the side of my phone . I’ve only had this 7 plus phone for 2.5 years . I went home and found this article that clearly states that after the iOS update11.3, some apple 7 plus microphones have stopped working. Apple will replace them for free. That is clearly the problem with my phone. I cannot hear anyone on my phone. The speaker button grays when I call out or when someone calls me. This started about a few days ago. Okay so basically I was just lied to as the tech tried to sell me a new phone. Shame shame apple . Shame on you again . What a waste of time, trust, money . Anyone else out there with this problem? Do not trust their techs .

Jehangir Khan

Friendly staff, busy location!

Tanya Spady

Courteous and fast service.

Daniel Sude

Entered the store for a 10:00 AM Genius Bar appointment, ~9:50 AM. A polite staff member greeted me and had me sit at the Genius Bar. There, I was ignored for half an hour by numerous staff members. I left at 10:30, the same polite staff member apologized because no one had alerted him that I was still waiting. Problems: I was getting work done while waiting, so I may have looked busy. However, I tried to catch someone's eye at numerous points. I could certainly have been more pushy. In general, however, a company doesn't want to encourage customers to be pushy. I've worked retail and known to many folks who have to deal with bad customers. Why was being pushy the only option? The staff members were all walking quickly, not stopping even to look at me and raise a solicitous eyebrow. In other words, after the initial, polite staff member greeted me and registered me in the system, there was no further monitoring of my situation. It was entirely up to me to alert people who showed no interest in being alerted. Conclusions: organization at that hour was poor. Staff failed to communicate with one another. Staff failed to keep their appointments. Further conclusions - sometimes it's better to be pushy and irritable than patiently watch people screw up. Of course when you haven't had breakfast, you've had too much caffeine, and you have a load of work on your plate, you don't want to load all of that extra stress into your response to an ultimately minor organizational failure.

nishan patel

Worst customer service ever...I have issue with my screen where it has manufacturing defect and they refused to look at it. They said the apple phones aren’t made to be screenguard compatible. Take your business elsewhere.

Tracey Nguyen - IQSW

The service is vey poor, not knowledgeable staff and unfriendly

Daniel C

Nothing but a bunch of wackos!! Went through a several hour process with them just for them to tell me they couldn't sell me a phone! Guy helping me out named Chris "got confused" and made a huge mistake and could not sell me a phone. Very bad service there.

Javed Momand

Every technician will give You an appointment but You still wait at least an hour to be served.

Al 2 W

Super slow. Stupid kept me there one hour and telling me each time “oh you are next, give us 10 min.” Don’t use this store

James Miller

Very busy store.. Not for the impatient.. Good work takes time and they do good work. Thanks to everyone that made my repair and reboot easy.

Marisol Aguiar

I couldn't go in it was really busy. Too many people

Duy Nguyen

Still my favorite store in terms of tablets. The interactions are different from one employee to another. You can be lucky to deal with a good and knowledgeable one or just a so so ...

Wahed Khan

Not a review a iPhone users would like to see but honestly apple is really over priced and over rated for their products. U can compare the speed, specs and features of an iPhones X or 8 to any other android phones and then compare there prices and u will get ur answer which product is better.

Hector Director TV

The Fair Oaks Apple store is my go to Apple store of choice without a doubt

Wellington Kwaku

Took my iPhone 6s Plus to Ubreakwefix instead they repaired my charger port, replaced the battery, and fixed my cracked screen for a third of the price. Oscar told me that I would have to pay hundreds of dollars to retrieve my data and that my phone is dead and needed to be replaced or upgraded. Bs

R M

I brought in my out of warranty laptop last Sunday to have the battery replaced because it said battery needed to be serviced. I received an email yesterday saying to contact the store which I did today. They said that the speaker was failing and needed to replace, that they will do it at no cost to me. I couldn't understand why there was an issue with the speaker because the initial test the person did at the time I brought the laptop to the store did not mention any audio issues. After going back and forth with the person on the phone as to why I was not notified I told him I would be coming to the store. On arrival at the store I spoke with a tech admin and inquired as to why no one called about the issue with the speaker. He said that someone called me this morning and left a message, I do not have any messages or missed calls on my phone which leads me to believe this was a lie. I told him I wanted to take my laptop today and to call me when the replacement speaker is in. I inquired about the replacement of the speaker and he said after running test it indicated it was failing and will eventually stop working. I asked why I was not being charged for the speaker replacement and he said that we saw it was failing and was going to replacement at no cost. At this point I'm thinking why would they replace a speaker for free which is out of warranty and then charge me for the battery replacement. It just didn't make sense, either charge me for both of both will be free. My assumption was whoever was replacing my battery, made my right speaker stop working and instead of calling me like they indicated in the note just decided to cover it up by ordering the speaking and saying the speaker was failing. I paid for my replacement battery and left. In the car in the parking lot I tested my speaker. Low and behold the right speaker was not working. My speaker went from working when I brought it in, to failing when it was in the store to flat out not working in the car. How does this makes sense. I went back in the store and ended up speaking with the manager who kept asking, "What can I do for you now". After back and forth with my empathy towards my situation I told her that all I wanted was someone to say is that a mistake was made when they were replacing the battery and not lie and try to cover it up by saying the speaker was failing and made it look like they were doing me a favor by replacing it for free. The manager kept saying we're replacing it for free over and over like it was supposed to mean something, not taking ownership of what had happened to me . I asked who did the repair for my computer and she told me she did not know, I asked do you not keep records, she said she didn't look over all my notes. She knew I was escalated and she knew the issue and speaking with her just made things worst. I slammed my laptop shut and left. If the manager cannot see what went wrong here (lack of ownership, lack of communication, last of accountability) then there was nothing left I could say that would have helped the situation. This has made me very upset, the entire experience just got from bad to worse very quickly with no one understanding where the failure was. I expected so much more from Apple but this was the worst experience I've even had with a company, blatantly lying in my face just to cover up a mistake. I hope someone who can do something reads this because I'm still in disbelief.

Nu H

Excellent service. Told one lady staff member about my stuck “H” button... she suggested solution using compressed air spray. Worked! They know their apples and common problems :)

Igor

Apple has lost it ever since Steve Jobs died. Now all the care is about making more money for their shareholders. These guys don’t want to fix anything, they just want you to buy it new. I really needed to fix my iPhone 6 which stopped working. A simple battery replacement could fix the issue, but the “genius” employee offered me a new one for $300 instead. I had important information on that phone and they really don’t seem to care. As sad as it may sound, I would highly recommend you to take your product to a third party repair shop. You will have much better luck there. For example there is a Micro Center about 15 minutes away that will for sure help you.

Rupan Talukder

It's worst experience of cell phone service, initially I had been told it will 15 min, but I was waited for more than hour. It is total mess. I would think next time phone purchase do I really need a I phone or not.

Julie Akawie

I walked in and said to the first employee I saw, "I have ONE question but otherwise know what I want to buy. My question has to do with my corporate discount." I was put on a waitlist and had to wait for a "specialist" to place the order and have it brought into the showroom (meanwhile, there were employees wandering the floor who were apparently not enough specialized to tap their iPad a few times...). Now that I know my corporate discount isn't worth much, I'll go to the more convenient and more efficient Best Buy.

Timothy Chen

Great Experience today. I had some issues with my laptop. I took it in for my appointment and Mercedes took care of them! She was professional, calm, and thorough. She explained what she was doing step by step to keep me in the loop. She found the problems and took the laptop. In 15 min, she came back with all the problems fixed. My appreciations and compliments to Mercedes for her excellent customer service!

Michael Lee

These guys wanted $79 plus tax for battery replacement on my iPhone 5 even though there are folks who got a free replacement phone if the battery was found to be faulty. So went online and got the replacement battery and tools for just over 7 bucks. Also, I asked about why my contact was not being backed up to iCloud even though phone was configured to do so and they had zero clue. And, don't even bother making an appointment since the chances are, they'll get that wrong as well. Service sucks and they should at least wear a mask before robbing customers.

subrata m

Big crowd ... Expensive

Alejandro Salazar

Very helpful employees! Was in and out with what I need in 10 minutes despite the huge crowd during the holiday season!

Janet Brome

My iPhone got thoroughly drenched in a thunderstorm. 'No fault of Apple's. I made an appointment at Genius Bar. I was seen promptly, even though the store was very busy. The employees were very geezer-friendly. They gave me a deal I couldn't resist on a new phone and got it set up and running in a flash. I'd give it 5 stars, but can't bring myself to say I "love" any commercial interaction.

Yaseen Hassan

Always great service and accommodate to my issues

George Saad

Fantastic team I would like to share my wonderful experience with best team @ Apple store in Fair Oaks Mall in Fairfax Virginia I want to say thanks a lot to them, they helped me to solve my order problem and they dealt with the situation in a professional way, I want to send a big thanks to the store manager (Luis Prieto) he is such a very nice person that I met, this person was really above and beyond, he was able to solve all the issues that I had in my online order and mad me left very happy from the store that night with my Iphone, his care mad me came again next day to buy another Iphone for my son. Also I want to thank his wonderful team specially (Hektor) & (the very nice lady from Jordan) for all what they did for me and my son to get our phones. You guy are the best, wish you all more success

Lorraine Muir

Great customer service

faisal elshaer

Horrible customer service! i worked all summer saving up to get an iphone 7 then after one year of using it it randomly shut off, so i went to the apple store and they said it had an internal problem so i wanted to replace it and they were trying to make me pay 320 dollars plus tax to replace it with the same phone. I waited 10 days without using my phone and it got me frustrated because i saved up all my money to buy my iphone 7 256gb and then it is unusable after 1 year of using it. Horrible customer service!! Rethink before you buy a phone from apple.

Jacqueline Consolvo

Ryan helped me fix my computer. He is great. So happy with the results.