Reviews of Small Dog Electronics (Computer Repair)

Ryan Albertson

Customer Service is Terrible. Very disinterested in making anyone happy. I will be searching for other options in our area.

侯大官人

They are not autheorized by Apple! Keep in mind! WHEN YOU GO IN AND THEY WILL ASK 65$ for you device check. That is unnecessary! What you should do is to send your stuff to Apple and they will give you a price for fixing

Katherine Lowe

Not impressed-brought in broken iPad and was told maybe dropping it again would help...I understand some things are not fixable but perhaps a little more courtesy would be nice.

Nandi Comer

I don't normally write reviews, but these guys were awesome! I came in to increase memory because after the Apple operating systems updates, my computer just could not perform. The process was affordable and quick. My computer works so much better. Also the attendants were very honest and upfront about alternatives to the more expensive repairs. This was a good place to visit especially since there aren't any Apple stores in the state.

Kris Kudrnac

Always very helpful and professional. Great environment and cool selection of product

William Bialowoz

I waited on the phone line for over 30 minutes to ask about a phone i bought. The service is terrible in waiting for your issue but they have nice staff!!

Barb S

This place has gone downhill in a big way. For me it's now just a place to check out the latest and greatest, then buy said latest and greatest online for less and without sales tax. Repairs used to be quick and well-done, but my laptop took 3 tries before I gave up and drive 300 miles round trip - twice - to our nearest Apple store where it was repaired properly. My husband and children have had similar experiences. I have no idea what happened in the past year or so since my family began having these problems. It used to be great. Maybe that was just the golden retriever that used to be there all the time.

Tom Chamberlain

They fixed my computer and then told me that a month later, apple would stop making parts for my computer. Why did they not tell me this before I put 350 dollars into my computer? because they are a horrible company.

Jane Swift

Great service, always helpful. Large selection of Apple products.

kris kemp

Small Dog is the worst electronics store I've ever done business with. It's pretty cliquish. When you walk in, you'll see employees standing around talking to customers for long periods of time but it's difficult to get help there. The technical department is inconsiderate and rude. I was standing in line, with cash, ready to pay for a repair, and the guy behind the counter was talking softly and asking a bunch of questions to the lady in front, while a line of people formed behind me. It got so bad that two students behind me announced "they need to get some more people behind the counter" or something to that effect. But this guy kept jabbering, ignoring the growing line. I don't like standing in lines as I'm sure no one else does, either. While he kept on being really, really slow with the customer at the counter, I saw two tech service employees standing around at the back, doing nothing. What's going on? Seriously? They should have been attentive and considerate and been up at the counter to ask someone else if they needed help. Pathetic. When I finally got to the counter to pick up my computer, the guy wouldn't give it to me until I returned with a receipt, showing I had paid, and he fumbled around the computer for 5 minutes like he didn't know what was going on, even though I had given him an order receipt. Finally, he prints a receipt and tells me to go to the other counter to pay. What? So, I have to wait in line again to pay, get a receipt from that guy, then return to the service counter with that receipt to pay for the computer. And when I returned, I cut in line, as the first guy instructed me to come up to the front. Horrible customer service, inconsiderate and rude. Pretty much like the employees of City Market, the most over priced market in Burlington, where the employees acting like you're interrupting them. And what's with the little toy dogs in bags in pails on the counter? Listen ... skip the gimmicks. If you have GREAT customer service and considerate help, with fair prices, you will do well. Small Dog Electronics is a place to avoid. Cliquish clerks. Overpriced service. Rude employees. Skip this place.

Camie Starshine

the place for apple products, staff is friendly and informative

Dee Tee

Company refuses to service you if you don’t give name email and phone number.

ryan casper

They charge $30 per phone call. What the hell is that? Not knowledgeable about my issue on several occasions. Just like every other modern business I guess, money money money

Justin Lawliss

Helpful staff. No pressure to buy. Always clean

Lynne Clausen

extremely helpful

Ken Winfield

Terrible... Extremely expensive repairs, bad customer service, VERY long wait times, terrible tech support, sloppy refurbs, rude sales reps... I would recommend just going to the nearest actual Apple store to get anything done, even though thats 8 hours, $100 and a ferry ride away for me.

Suzanne Bruen

After buying a Mac and being given misinformation by the floor salesmen. The Tec guy was not overly joyed to give out information about a simple fix without mentioning prices per hour for Tec support. Overall Costumer service is poor.

Jake Schumann

After one of their employees told me they had initiated the repair, someone called me three days later -now a full week after they received my machine- to tell me that the repair had never even been initiated. They refused to work with me in resolving the issue, offering only a 50% discount on something I had already been quoted was going to be free. Very disappointed. Will not be using their repair service again!

Kyle Adams

My retina display on a mac book pro needed to be replaced covered under warranty so I brought it to Small Dog service. Moses behind the counter was professional and provided great service. They made the repair in 2 days and I paid $0.00. Thanks Small Dog, I will be back.

Carl Jakowenko

I have always had a positive experience with Small Dog Electronics. They are better than an Apple Store in my opinion for certain things.

Mellie Holzscheiter

VERY slow service

This Numbernine

Very good customer service; pleasent atmosphere

Erich Sullivan

Highly knowledgeable staff, if they don't have the answers, they know where to find them.

侯大官人

They are not autheorized by Apple! Keep in mind! WHEN YOU GO IN AND THEY WILL ASK 65$ for you device check. That is unnecessary! What you should do is to send your stuff to Apple and they will give you a price for fixing

Nandi Comer

I don't normally write reviews, but these guys were awesome! I came in to increase memory because after the Apple operating systems updates, my computer just could not perform. The process was affordable and quick. My computer works so much better. Also the attendants were very honest and upfront about alternatives to the more expensive repairs. This was a good place to visit especially since there aren't any Apple stores in the state.

Kris Kudrnac

Always very helpful and professional. Great environment and cool selection of product

William Bialowoz

I waited on the phone line for over 30 minutes to ask about a phone i bought. The service is terrible in waiting for your issue but they have nice staff!!

Barb S

This place has gone downhill in a big way. For me it's now just a place to check out the latest and greatest, then buy said latest and greatest online for less and without sales tax. Repairs used to be quick and well-done, but my laptop took 3 tries before I gave up and drive 300 miles round trip - twice - to our nearest Apple store where it was repaired properly. My husband and children have had similar experiences. I have no idea what happened in the past year or so since my family began having these problems. It used to be great. Maybe that was just the golden retriever that used to be there all the time.

Tom Chamberlain

They fixed my computer and then told me that a month later, apple would stop making parts for my computer. Why did they not tell me this before I put 350 dollars into my computer? because they are a horrible company.

Jane Swift

Great service, always helpful. Large selection of Apple products.

kris kemp

Small Dog is the worst electronics store I've ever done business with. It's pretty cliquish. When you walk in, you'll see employees standing around talking to customers for long periods of time but it's difficult to get help there. The technical department is inconsiderate and rude. I was standing in line, with cash, ready to pay for a repair, and the guy behind the counter was talking softly and asking a bunch of questions to the lady in front, while a line of people formed behind me. It got so bad that two students behind me announced "they need to get some more people behind the counter" or something to that effect. But this guy kept jabbering, ignoring the growing line. I don't like standing in lines as I'm sure no one else does, either. While he kept on being really, really slow with the customer at the counter, I saw two tech service employees standing around at the back, doing nothing. What's going on? Seriously? They should have been attentive and considerate and been up at the counter to ask someone else if they needed help. Pathetic. When I finally got to the counter to pick up my computer, the guy wouldn't give it to me until I returned with a receipt, showing I had paid, and he fumbled around the computer for 5 minutes like he didn't know what was going on, even though I had given him an order receipt. Finally, he prints a receipt and tells me to go to the other counter to pay. What? So, I have to wait in line again to pay, get a receipt from that guy, then return to the service counter with that receipt to pay for the computer. And when I returned, I cut in line, as the first guy instructed me to come up to the front. Horrible customer service, inconsiderate and rude. Pretty much like the employees of City Market, the most over priced market in Burlington, where the employees acting like you're interrupting them. And what's with the little toy dogs in bags in pails on the counter? Listen ... skip the gimmicks. If you have GREAT customer service and considerate help, with fair prices, you will do well. Small Dog Electronics is a place to avoid. Cliquish clerks. Overpriced service. Rude employees. Skip this place.

Dee Tee

Company refuses to service you if you don’t give name email and phone number.

ryan casper

They charge $30 per phone call. What the hell is that? Not knowledgeable about my issue on several occasions. Just like every other modern business I guess, money money money

Justin Lawliss

Helpful staff. No pressure to buy. Always clean

Lynne Clausen

extremely helpful

Ken Winfield

Terrible... Extremely expensive repairs, bad customer service, VERY long wait times, terrible tech support, sloppy refurbs, rude sales reps... I would recommend just going to the nearest actual Apple store to get anything done, even though thats 8 hours, $100 and a ferry ride away for me.

Suzanne Bruen

After buying a Mac and being given misinformation by the floor salesmen. The Tec guy was not overly joyed to give out information about a simple fix without mentioning prices per hour for Tec support. Overall Costumer service is poor.

Kyle Adams

My retina display on a mac book pro needed to be replaced covered under warranty so I brought it to Small Dog service. Moses behind the counter was professional and provided great service. They made the repair in 2 days and I paid $0.00. Thanks Small Dog, I will be back.

Carl Jakowenko

I have always had a positive experience with Small Dog Electronics. They are better than an Apple Store in my opinion for certain things.

Mellie Holzscheiter

VERY slow service

This Numbernine

Very good customer service; pleasent atmosphere

Erich Sullivan

Highly knowledgeable staff, if they don't have the answers, they know where to find them.

Joshua M

I strongly discourage anyone seeking repair services for Apple products from relying on this business. Small Dog Electronics is the first hit on Google for Apple repairs in the Burlington VT area. However, I brought in a simple iPhone charging issue to their service desk and was informed that there was no fix, and that I would need to buy a new phone. The folks at Best Buy in Williston VT fixed my problem in just over 10 minutes, and did not charge for the service. My sense is that Small Dog is probably a fine retailer and reseller, but should not be trusted for repair issues.

Mike Lannen

The worst customer experience for repair I have ever had. I have worked with dozens of computer repair companies and myself was in IT for over 10 years. Their intake process is a mess, they said it would be done in 1 to 3 days and nothing was done after 2 weeks. When we got the computer back the hard drive would not even boot. Literally the worst. On top of that all of the tech reps were impatient and rude.

MOHAMMED AL QARNI

Ok I will bring to you a baby girl dog ok I swer

Michelle Scott

An Electronic store that specializes in Apple Products, little to none Android products.

Anne Shonnard

My first visit. Love the "Vermonty" atmosphere! Product display spot on. Great customer service!

Taylor Nielsen

Lazy technician didn't want to work on laptop. stopped in twice before to get new OS installed onto a new SSD I bought no problems. Went in this time and he basically said it wasn't worth his time and to just do it myself. I was shocked. Im going to go in again and hope the same person isn't there. Terrible service. Thankfully it normally isn't this bad.

Mary M

I went in with my partner to have a laptop looked at and the tech told here there is no problem with her mouse when there clearly is. While he was checking out other items on the laptop I mentioned my excitement on getting the new iPhone 5 and mentioned that I would just go there and get it. GET THIS....he actually told me that I could get it anywhere I wanted, that they all handled AT&T contracts the same. HE ACTUALLY DISCOURAGED ME FROM PURCHASING IT THERE!!!! No problem...I will give my business to someone that wants it. Secondly, last night my lcd went on my ipad and I called there a few minutes ago to get a quote on repairing it. The man who answered the phone told me they did not stock parts or do the actual repairs, that they were outsourced and took 2-3 weeks. No quote even though I told him I had the first iPad. So I decided to look at these reviews and they are horrible. Further down I read one that said Pine Computers around the corner repaired iPads so I called them. 2-3 DAYS!!! and from 129 to 149. Guess where my iPad is going??? I haven't decided who's getting the iPhone, but I know it won't be small dog!

Oliver Ames

Small Dog is the place to go in Burlington to get your out-of-warranty Apple products serviced. They also have a large selection of accessories that can help out in a pinch. Customer service is great!

em moore

My first time walking in was great. My screen on my iPhone was cracked and I heard they did repairs. It's fairly expensive but rather than ship it off to apple or wait until my next trip to a state with an apple store I decided to shell out the money to have it fixed locally and hopefully quickly. It was quickly fixed (yay!) but upon using my phone that night I noticed that some buttons no longer worked and it was glitchy. I had brought it in with no glitches just a crack and now it looked nice but didn't work. So I went in and talked to the manager I think (will?) and he was very accommodating and told me to bring it in the next day for a technician to look at. idk I thought that since it had not worked after i left it with them then it wouldn't by my responsibility to fix what they broke... the next day the technician guys were so rude, I paid for the service again because arguing was exhaustive, and in the end I paid for something that they broke and also that they couldn't fix anyway. The whole experience was awful and I'm never going back in again, I'll just visit an Apple store in another state. The sales personnel are great (but then again, don't they have to be, they're trying to sell you something...) but the service/technicians were eh to say the least.

Jim R. Moore

Great service! Just what I ordered and on time delivery. Thanks!

Justin Joslin

Long story short, I accidently deleted my hard drive that held the OS on my MacBook. Apple Support wasn't able to fix the problem so they referred me to Small Dog Electronics as they're the only Apple certified company in Vermont to work with Apple products. The technician was able to walk me through the fix over the phone rather having me come in to the store, which was AWESOME as I live an hour away! Don't let these bad reviews influence your decision on the establishment! 10/10 will be coming back for business!

Gloria McGill

Excellent customer service...very helpful

Rick Valenta

Great local mac shop. Sales and service team are all excellent and the staffs product knowledge is second to none. Looking forward to buying many more macs here.

Sam Laurencelle

Was not happy at all. Had some issues with my mac and they just kept sending me out the door. They didnt want to help at all. Wanted me to just contact Apple. For an apple place they did not seem like they wanted to help.

Jl Salter

NOT TOO BUSY TO HELP. EMPLOYEE AT REGISTER JUMPED IN TO HELP ME WHEN SVS AND SALES FOLKS WERE BACKED UP... FIXED MY MACBOOK AIR ISSUE. TURNED FRUSTRATION INTO JOY

J Lewis

Went in for a hard drive issue with my Macbook Pro. Since it was so far out of warranty, he wasn't able to work on it. So he referred me to Brad's over in Shelburne. I appreciated the honesty.

Mary Morton

Walked in with the intent of having my MacBook looked at. The guy behind the counter gruffly and disinterestedly told me I needed an appointment. He did not offer to schedule one, get a summary of the problem or even apologize for the inconvenience. After driving an hour and a half, I’m very unhappy with this tired slobbery dude being terrible at his job. I ended up going to Computers for Change off of Cherry St. and that guy was super helpful. I’ll definitely be going back to him.

Dennis M. O'Neill

It has always been the best for me!

Becky Phillips

Did not buy. Salespeople poorly trained and arrogant. A waste of time.

Pens Reflecting

Really nice staff. Very helpful.

Joshua M

I strongly discourage anyone seeking repair services for Apple products from relying on this business. Small Dog Electronics is the first hit on Google for Apple repairs in the Burlington VT area. However, I brought in a simple iPhone charging issue to their service desk and was informed that there was no fix, and that I would need to buy a new phone. The folks at Best Buy in Williston VT fixed my problem in just over 10 minutes, and did not charge for the service. My sense is that Small Dog is probably a fine retailer and reseller, but should not be trusted for repair issues.

Mike Lannen

The worst customer experience for repair I have ever had. I have worked with dozens of computer repair companies and myself was in IT for over 10 years. Their intake process is a mess, they said it would be done in 1 to 3 days and nothing was done after 2 weeks. When we got the computer back the hard drive would not even boot. Literally the worst. On top of that all of the tech reps were impatient and rude.

MOHAMMED AL QARNI

Ok I will bring to you a baby girl dog ok I swer

Michelle Scott

An Electronic store that specializes in Apple Products, little to none Android products.

Anne Shonnard

My first visit. Love the "Vermonty" atmosphere! Product display spot on. Great customer service!

Taylor Nielsen

Lazy technician didn't want to work on laptop. stopped in twice before to get new OS installed onto a new SSD I bought no problems. Went in this time and he basically said it wasn't worth his time and to just do it myself. I was shocked. Im going to go in again and hope the same person isn't there. Terrible service. Thankfully it normally isn't this bad.

Mary M

I went in with my partner to have a laptop looked at and the tech told here there is no problem with her mouse when there clearly is. While he was checking out other items on the laptop I mentioned my excitement on getting the new iPhone 5 and mentioned that I would just go there and get it. GET THIS....he actually told me that I could get it anywhere I wanted, that they all handled AT&T contracts the same. HE ACTUALLY DISCOURAGED ME FROM PURCHASING IT THERE!!!! No problem...I will give my business to someone that wants it. Secondly, last night my lcd went on my ipad and I called there a few minutes ago to get a quote on repairing it. The man who answered the phone told me they did not stock parts or do the actual repairs, that they were outsourced and took 2-3 weeks. No quote even though I told him I had the first iPad. So I decided to look at these reviews and they are horrible. Further down I read one that said Pine Computers around the corner repaired iPads so I called them. 2-3 DAYS!!! and from 129 to 149. Guess where my iPad is going??? I haven't decided who's getting the iPhone, but I know it won't be small dog!

Oliver Ames

Small Dog is the place to go in Burlington to get your out-of-warranty Apple products serviced. They also have a large selection of accessories that can help out in a pinch. Customer service is great!

em moore

My first time walking in was great. My screen on my iPhone was cracked and I heard they did repairs. It's fairly expensive but rather than ship it off to apple or wait until my next trip to a state with an apple store I decided to shell out the money to have it fixed locally and hopefully quickly. It was quickly fixed (yay!) but upon using my phone that night I noticed that some buttons no longer worked and it was glitchy. I had brought it in with no glitches just a crack and now it looked nice but didn't work. So I went in and talked to the manager I think (will?) and he was very accommodating and told me to bring it in the next day for a technician to look at. idk I thought that since it had not worked after i left it with them then it wouldn't by my responsibility to fix what they broke... the next day the technician guys were so rude, I paid for the service again because arguing was exhaustive, and in the end I paid for something that they broke and also that they couldn't fix anyway. The whole experience was awful and I'm never going back in again, I'll just visit an Apple store in another state. The sales personnel are great (but then again, don't they have to be, they're trying to sell you something...) but the service/technicians were eh to say the least.

Jim R. Moore

Great service! Just what I ordered and on time delivery. Thanks!

Justin Joslin

Long story short, I accidently deleted my hard drive that held the OS on my MacBook. Apple Support wasn't able to fix the problem so they referred me to Small Dog Electronics as they're the only Apple certified company in Vermont to work with Apple products. The technician was able to walk me through the fix over the phone rather having me come in to the store, which was AWESOME as I live an hour away! Don't let these bad reviews influence your decision on the establishment! 10/10 will be coming back for business!

Gloria McGill

Excellent customer service...very helpful

Rick Valenta

Great local mac shop. Sales and service team are all excellent and the staffs product knowledge is second to none. Looking forward to buying many more macs here.

Sam Laurencelle

Was not happy at all. Had some issues with my mac and they just kept sending me out the door. They didnt want to help at all. Wanted me to just contact Apple. For an apple place they did not seem like they wanted to help.

Jl Salter

NOT TOO BUSY TO HELP. EMPLOYEE AT REGISTER JUMPED IN TO HELP ME WHEN SVS AND SALES FOLKS WERE BACKED UP... FIXED MY MACBOOK AIR ISSUE. TURNED FRUSTRATION INTO JOY

J Lewis

Went in for a hard drive issue with my Macbook Pro. Since it was so far out of warranty, he wasn't able to work on it. So he referred me to Brad's over in Shelburne. I appreciated the honesty.

Dennis M. O'Neill

It has always been the best for me!

Becky Phillips

Did not buy. Salespeople poorly trained and arrogant. A waste of time.

Pens Reflecting

Really nice staff. Very helpful.

John Sheppard

I've been shopping at small dog electronics for many years. I have always been more than satisfied with their service and products. Both my wife and I have purchased many Apple products from small dog electronics; these include an Apple laptop and Apple mini Mac several iPads… As well as various and sundry accessories. We have always been more than satisfied and would rate them most highly.

alex c

Overly expensive for the least amount of work.

Nicole Cirilli

Only good thing about Small Dog is the cute puppy who greets you at the door when you walk in. If you live in the Burlington area you're much better off going to Computers for Change downtown on College Street for your computer's needs. A man in customer service at Small Dog who I dealt with was rude and inconsiderate. They also charge 65 dollars to diagnose the problem and the diagnosis could take 3 days. Ar Computers for Change, they diagnose for free and usually call you within 24 hours with the problem. I've glad I spent my money on Computers for Change rather than the jerks at Small Dog.

Finn Clements

After "bricking" my iPhone and reading about how my phone was destroyed and helpless. I brought it to small dog where they also said it was destroyed but still reset my phone to factory settings as a last chance option. As it was resetting they read up on the issue and set up a plan B if the reset didn't work. All of the employees were very pleasant and kind. The reset worked and since it was not expected to work I was not charged! My phone works perfectly now! As I was talking to two of the employees there another helped my mom with a storage problem. The customer service was grade A! The employees gave me tips for the future so it doesn't happen again. I will return to Small Dog Electronics if I ever have problems or need assistance.

John Appleseed

I would rather spend a week at the DMV than try to get my Mac fixed here again.

Karl Fandrich

I've been buying at Small Dog for years, and have always been very satisfied! As an IT person, I deal with many vendors, and my experience with Small Dog has always been superlative! I highly recommend them.

Alán Alán Apurim

Having subscribed to their free and informative newsletters for years, rather than buy my Mac mini from several Apple stores in Houston, I favored them with my business in 2012 and was completely satisfied with the shipment and merchandise received.

Mary Donald-Abair

Only authorized Apple dealer in Vermont. Not sure what has happened but the customer service has dropped dramatically in the South Burlington location and stock is severely limited. Don’t go in if you are think of shopping and picking up the same day, most items need to be ordered. So disappointed as this us to be a great store.

Michael Rooney

I brought in my MacBook Monday morning asking to have more memory installed. I thought I would have to make an appointment and come back. Happily Small Dog installed the memory in a few minutes. Small Dog also took the time to find out and explain that my battery was swelling and should be replaced soon. Typical great Small Dog TLC they have given me for many many years.

Spencer Smith

I bought a macbook air plus a 3 yr warrantee. When I brought my computer in to deal with a problem I was told they couldn't fix. I would have to go to an apple store."Where's the nearest one?" "In Albany, NY" I should have been told they are not an authorised apple repair shop.

Aaron Delly

they're helpful and go beyond the norm to have satisfied customers.

Kristen Ryan

We've had several laptops go in for repairs recently. I found the service staff to be incredibly helpful, professional, and polite. They explained what was wrong in a way that made sense to a lay person, and were very patient with questions. I would definitely recommend them. Especially Bronson. He was not only awesome, but he has a cool name (which is why I remember it). That said, I've never been overly impressed with the folks at the checkout desk. I've never found them terribly interested in customer service. They're not rude...they're just not friendly. This is true when I call as well. I always have the impression that they are annoyed with me for interrupting whatever important thing they were doing.

MB Taylor

Moses was great at troubleshooting my Mac issues! Very happy with the service.

quilted fabric art

I wanted the service guy to look at my iPhone since my battery is not keeping a charge just to see if something was not set up right. He was to busy so told me to talk to an associate. The associate said he didn't know why my battery wasn't charging, that since its old I should just get another phone. I asked if I can change just the battery and he said no. Not wanting to spend $600 for a new phone, I just googled it and find out I can get the battery changed for $60.

Devin Littlefield

Friendly staff that were ready to jump in and receive my old iMac for a potential trade. Did have to wait in line for a little bit at the service, as there was only one person at the desk. Otherwise, they were super helpful at taking in my computer and working with me to come up with a fair trade-in value for the iMac.

Craterfist

They specialize in Apple products, but fail to mention that they don't do iphones, one of Apple's most sold products. Also, tech support guy was incredibly rude.

Stormie Brown

Yay

Elsie Pryor

This store changed my life. After a dramatic and disapointing search for a laptop charger at 4 different retail locations, we came to the glorious establishment of Small Dog. I was obviously VERY anxious due to the fact I had a long, frustrating charger-seeking escapade. My anxities vanished as I was greeted at the front door by a marvelous creature dog named Hector with 10 million wrinkle and a springy tail. Finding a charger was easy and the man who helped us was friendly and very understanding to my dreadful saga. Tears practically sprung to my eyes in blissful relief. I would reccomend this store to anyone even pageans!!! I feel emotional writing this review because I am that thankful!!

Michelle McNamara

The employees at Small dog are always very helpful and friendly. They helped me with a computer charger issues I was having.

Amie Ready

Our 27" iMac crashed on us and of course we had ALL of our family pictures on it. We called Small Dog and they were friendly over the phone, giving us the details on how their repair facility worked. The iMac was out of the Apple Care warranty and so this was going to come our of our pocket. The diagnosis was to cost us $65 alone and we of course agreed because we have ALL our pictures on that computer (stupid, I know!). They were ultra friendly when we brought the computer in, gave us details on when we'd hear back from them and gave us no false hope. We were called sooner than expected with a prognosis and cost. The data recovery process would cost us $150 (with no promises that we'd get anything), the new hard drive another $150 and then another $100 for labor or other parts or something. So, $150 to try to get our pictures back with no promise and another $300 for the diagnosis and new hard drive. The friendly people there called us often with updates and they got our pictures back!! The computer was done sooner than we thought and runs beautifully now. My husband says it was a little pricey but I disagree. He's a computer smart person, I'm not. However, I would have paid $450 for my pictures alone if I new that would get them back! I'd go back to them in a heartbeat. On a side note, save your pictures elsewhere people! And, get the Apple Care 3 year warranty because we've had to use it on both our Mac Pro and iMac. It's worth it!

John Sheppard

I've been shopping at small dog electronics for many years. I have always been more than satisfied with their service and products. Both my wife and I have purchased many Apple products from small dog electronics; these include an Apple laptop and Apple mini Mac several iPads… As well as various and sundry accessories. We have always been more than satisfied and would rate them most highly.

alex c

Overly expensive for the least amount of work.

Nicole Cirilli

Only good thing about Small Dog is the cute puppy who greets you at the door when you walk in. If you live in the Burlington area you're much better off going to Computers for Change downtown on College Street for your computer's needs. A man in customer service at Small Dog who I dealt with was rude and inconsiderate. They also charge 65 dollars to diagnose the problem and the diagnosis could take 3 days. Ar Computers for Change, they diagnose for free and usually call you within 24 hours with the problem. I've glad I spent my money on Computers for Change rather than the jerks at Small Dog.

Finn Clements

After "bricking" my iPhone and reading about how my phone was destroyed and helpless. I brought it to small dog where they also said it was destroyed but still reset my phone to factory settings as a last chance option. As it was resetting they read up on the issue and set up a plan B if the reset didn't work. All of the employees were very pleasant and kind. The reset worked and since it was not expected to work I was not charged! My phone works perfectly now! As I was talking to two of the employees there another helped my mom with a storage problem. The customer service was grade A! The employees gave me tips for the future so it doesn't happen again. I will return to Small Dog Electronics if I ever have problems or need assistance.

John Appleseed

I would rather spend a week at the DMV than try to get my Mac fixed here again.

Karl Fandrich

I've been buying at Small Dog for years, and have always been very satisfied! As an IT person, I deal with many vendors, and my experience with Small Dog has always been superlative! I highly recommend them.

Alán Alán Apurim

Having subscribed to their free and informative newsletters for years, rather than buy my Mac mini from several Apple stores in Houston, I favored them with my business in 2012 and was completely satisfied with the shipment and merchandise received.

Mary Donald-Abair

Only authorized Apple dealer in Vermont. Not sure what has happened but the customer service has dropped dramatically in the South Burlington location and stock is severely limited. Don’t go in if you are think of shopping and picking up the same day, most items need to be ordered. So disappointed as this us to be a great store.

Michael Rooney

I brought in my MacBook Monday morning asking to have more memory installed. I thought I would have to make an appointment and come back. Happily Small Dog installed the memory in a few minutes. Small Dog also took the time to find out and explain that my battery was swelling and should be replaced soon. Typical great Small Dog TLC they have given me for many many years.

Spencer Smith

I bought a macbook air plus a 3 yr warrantee. When I brought my computer in to deal with a problem I was told they couldn't fix. I would have to go to an apple store."Where's the nearest one?" "In Albany, NY" I should have been told they are not an authorised apple repair shop.

Aaron Delly

they're helpful and go beyond the norm to have satisfied customers.

Kristen Ryan

We've had several laptops go in for repairs recently. I found the service staff to be incredibly helpful, professional, and polite. They explained what was wrong in a way that made sense to a lay person, and were very patient with questions. I would definitely recommend them. Especially Bronson. He was not only awesome, but he has a cool name (which is why I remember it). That said, I've never been overly impressed with the folks at the checkout desk. I've never found them terribly interested in customer service. They're not rude...they're just not friendly. This is true when I call as well. I always have the impression that they are annoyed with me for interrupting whatever important thing they were doing.

MB Taylor

Moses was great at troubleshooting my Mac issues! Very happy with the service.

quilted fabric art

I wanted the service guy to look at my iPhone since my battery is not keeping a charge just to see if something was not set up right. He was to busy so told me to talk to an associate. The associate said he didn't know why my battery wasn't charging, that since its old I should just get another phone. I asked if I can change just the battery and he said no. Not wanting to spend $600 for a new phone, I just googled it and find out I can get the battery changed for $60.

Devin Littlefield

Friendly staff that were ready to jump in and receive my old iMac for a potential trade. Did have to wait in line for a little bit at the service, as there was only one person at the desk. Otherwise, they were super helpful at taking in my computer and working with me to come up with a fair trade-in value for the iMac.

Craterfist

They specialize in Apple products, but fail to mention that they don't do iphones, one of Apple's most sold products. Also, tech support guy was incredibly rude.

Stormie Brown

Yay

Elsie Pryor

This store changed my life. After a dramatic and disapointing search for a laptop charger at 4 different retail locations, we came to the glorious establishment of Small Dog. I was obviously VERY anxious due to the fact I had a long, frustrating charger-seeking escapade. My anxities vanished as I was greeted at the front door by a marvelous creature dog named Hector with 10 million wrinkle and a springy tail. Finding a charger was easy and the man who helped us was friendly and very understanding to my dreadful saga. Tears practically sprung to my eyes in blissful relief. I would reccomend this store to anyone even pageans!!! I feel emotional writing this review because I am that thankful!!

Michelle McNamara

The employees at Small dog are always very helpful and friendly. They helped me with a computer charger issues I was having.

Amie Ready

Our 27" iMac crashed on us and of course we had ALL of our family pictures on it. We called Small Dog and they were friendly over the phone, giving us the details on how their repair facility worked. The iMac was out of the Apple Care warranty and so this was going to come our of our pocket. The diagnosis was to cost us $65 alone and we of course agreed because we have ALL our pictures on that computer (stupid, I know!). They were ultra friendly when we brought the computer in, gave us details on when we'd hear back from them and gave us no false hope. We were called sooner than expected with a prognosis and cost. The data recovery process would cost us $150 (with no promises that we'd get anything), the new hard drive another $150 and then another $100 for labor or other parts or something. So, $150 to try to get our pictures back with no promise and another $300 for the diagnosis and new hard drive. The friendly people there called us often with updates and they got our pictures back!! The computer was done sooner than we thought and runs beautifully now. My husband says it was a little pricey but I disagree. He's a computer smart person, I'm not. However, I would have paid $450 for my pictures alone if I new that would get them back! I'd go back to them in a heartbeat. On a side note, save your pictures elsewhere people! And, get the Apple Care 3 year warranty because we've had to use it on both our Mac Pro and iMac. It's worth it!

Ed Hilbert

I've been in twice in the last week and had good experiences both times. The first time Moses helped my wife and myself. He is obviously very knowledgeable. Unfortunately I'm rather low tech and couldn't quite keep up with him. But he was very willing to help and to give me his time. The second trip Justin helped me and while he suggested that I could save myself some money by doing a restart on my iPad myself, I asked him to please just do it for me to save me the frustration. He did the restart while I wandered in the store and soon came out with the job completed. He then took plenty of time to help explain to me how to stay on track and how to continue the setup. I was very pleased in the end!

Susan Franzblau, C.Ht.

Small Dog has always provided me with the best service and most knowledgeable Apple people in the area. While it's not the same as an Apple Genius bar, I am more than happy with the service provided.

Linus Goedken

Service department is terriblely slow. Waited 30 minutes for some one to help drop off a repair. Another 30 minutes to pick it up

Emily Pogozelski

So glad to have a local shop for Apple related needs. I’ve ordered from them online but this was my first visit to the store. Clean display room, well stocked, and friendly and efficient service that got me in and out quickly with exactly what I needed. I will definitely be back. Very glad to support a small business over the big box stores!

Bill p

Just bought a Mac laptop. Sales folks there are smarmy, argumentative, self-important and condescending. Same low regard for customer service and respect experienced at the repair counter after a 20+ minute wait (prepare for a long wait in line!) The tech folks will not answer direct questions about the services (whether due to lack of knowledge or refusal to explain themselves to a customer or other). As Apple prices are basically the same all over, I recommend you consider other Apple dealers in the area or an online purchase. Expect underlying disdain for the customer/customer knowledge as part of the buying process there.

Danielle Allen

I will never recommend this business to anyone. I spilled liquid on my macbook pro and brought it in to have it worked on. They said that the keyboard needed to be replaced and told me it would take 7 to 14 days. Three weeks later I had still heard nothing from them so I tried calling multiple times, leaving voice mails every time. No one ever called me back. FOUR weeks later, none the less around finals week, I finally talked to someone who said that the wrong part had been ordered and they were waiting for a new shipment. Another week goes by, I call and they said that the part hasn't come in the most recent shipments and they were still waiting on it. Finally they call saying my computer is done and when I go to pick it up I mention the long wait period and the inconvenience it caused me as a college student around finals week. They gave me the apple number and said that there was nothing they could do. They have HORRIBLE communication with customers. No one ever called to tell me my computer would take TWO TIMES LONGER to fix than expected or ever returned my calls inquiring about the status of my computer. They also did not offer to ship the right part when the wrong part was received in a faster way and just kept telling me I would have to wait for the shipment that contained the part when the shipments were "taking longer than they usually for some reason" Also, sharing my experience with friends I was not the only customer who did not have good experiences here.

Simón Cherpitel

cannot understand why some of these people write such poor reviews----- Small Dog has always been a super supplier --- & does business in a personal way which so few shops do today....... & i would with them from California!

lew watters

Small Dog is my place for all things Mac.

Kara Harkins

Everyone raves about this place and it deserves it! I placed an order from them last week because I was so impressed the last time I ordered something from them and remembered them. (I forgot what I ordered before but I certainly remember the small dog figurines they packed with it. :) )

Barry Uihlein

Great person at the service counter, right parts, great price, same day service.

Frank Blackwell

April 5, 2016 - I called to ask if small dog would repair a broken screen on my iphone. I am traveling and staying in Burlington for a few days. The guy who answered the phone was a real jerk - rude, disinterested and arrogant. I'm not going there and my advice is that you don't go there either. Who needs that kind of crap from a damn clerk?

elizabeth gabriel brooke

Small Dog Electronics is an environmentally friendly Apple reseller that I buy all my computer and related products from. The customer service is excellent and items that I order are delivered in a timely manner. There is just something about this company that makes you want to do business with them. May be it is their personal newsletters that are filled with great information and technical advice, may be it is because they donate to worthy causes, may be it is just because they are so dog friendly.

Lukas Vopenka

Scammers, I came in to order a part for my macbook, seeing as they advertise themselves as apple repair specialists. I asked to have a power inverter ordered, and the guy refused, unless I paid a $157 fee to just have it looked at. I wanted to repair it myself but they refused customer service just because they coulden't profit on me. Cheapskate Scumbags.

camie opulski

Beware of small dog. Do not mistake this for an apple store, it's a dealer only. They will sell you apple products but you only have them to turn to when things go wrong. Their consumer service is a joke. Bought a MacBook Pro last month, plunked down almost 3 grand and it has never worked on video chats. It shuts down, restarts, you get and error message to send report to apple(which I did every time) guess what, after weeks of case reoprts with Apple, and engineers report says, MacBook Pro has a 'known problem with no known work around'. Cant be fixed period. Small dog doesn't care if Apple says there is a known issue. They want to hang onto the thing for a week, find nothing wrong and argue with me. I asked for the manager on three separate occasions. She is not ever in store, she doesn't return calls. She's not an owner is she? The pompass attitudes of these staff blew my mind. Not a good expierence at all. I am an Apple user, had them for 27 years, but this is no apple service. Do not shop here. I plan to complain about small dog with the fcc, state attorney general, all mac forums, and anyone that will listen. I America we have laws Small Dog. You need leadership over there and to treat paying consumers with respect. Im 100% disappointed with they way my case has been handled. I'm sure someone will see this tomorrow an start apologizing, but don't you believe it ppl. Shop on line for Apple products Vermont, this is not the service you expect from Apple, nor the results from so much time with Apple care. I'll F/U this review if I ever get results on my $2500 paper weight.

Scorpio King

They do a good job. Pretty expensive but they fix what problem I had

Starview Farm

Top rate employees who know the products. Eager to help customers with all their Apple wants and needs. We have been 100% satisfied over the years with the store service and quick online delivery. We feel very fortunate to have Small Dog in Vermont to fill our Apple purchases.

Molly Ambrose

Wonderful customer service and Incredibly helpful when it came to fixing my Macbook Air. I will recommend to anyone with any sort of Apple issue.

Tim Stetson

The folks here are nice. However, Apple is really not willing to repair at a reasonable cost.

mightymushmouth .

I bought an old mac book from a friend. He told me with Ram and a new hardrive, it should work just fine.I went into smalldogs with the old mac book thinking it would be a quick fix. However, I was told I would have to pay heftily with no guarantee it would function. The expert I spoke with kept explaining the possibility of my old mac (an '06) never running again. I got the mac running with some help from friends and paid a little over half of what small dogs was quoting. It runs great! I'm very disappoint small dogs staff.

Denise B

In the last 6 months, on three separate occasions, I have had to ask for help and service with my Mac Book and ipad and each time the service was quick and thorough and the staff got me back in business in no time. In fact, at any time in the last 5 years, the Small Dog service staff have always been exceptionally helpful and friendly. I recently bought a ipad mini and worked with a sales associate who was also very helpful and friendly. I am always in and out of this store very quickly and very satisfied.

Ken Kretzer

We try hard to support local business. Bought our first apple product from Small Dog. Worst service ever. Terrible sales and service help. BAD attitudes and unhelpful. NOT surprised to see Apple has cut you off. Sad.

Ed Hilbert

I've been in twice in the last week and had good experiences both times. The first time Moses helped my wife and myself. He is obviously very knowledgeable. Unfortunately I'm rather low tech and couldn't quite keep up with him. But he was very willing to help and to give me his time. The second trip Justin helped me and while he suggested that I could save myself some money by doing a restart on my iPad myself, I asked him to please just do it for me to save me the frustration. He did the restart while I wandered in the store and soon came out with the job completed. He then took plenty of time to help explain to me how to stay on track and how to continue the setup. I was very pleased in the end!

Susan Franzblau, C.Ht.

Small Dog has always provided me with the best service and most knowledgeable Apple people in the area. While it's not the same as an Apple Genius bar, I am more than happy with the service provided.

Linus Goedken

Service department is terriblely slow. Waited 30 minutes for some one to help drop off a repair. Another 30 minutes to pick it up

Bill p

Just bought a Mac laptop. Sales folks there are smarmy, argumentative, self-important and condescending. Same low regard for customer service and respect experienced at the repair counter after a 20+ minute wait (prepare for a long wait in line!) The tech folks will not answer direct questions about the services (whether due to lack of knowledge or refusal to explain themselves to a customer or other). As Apple prices are basically the same all over, I recommend you consider other Apple dealers in the area or an online purchase. Expect underlying disdain for the customer/customer knowledge as part of the buying process there.

Danielle Allen

I will never recommend this business to anyone. I spilled liquid on my macbook pro and brought it in to have it worked on. They said that the keyboard needed to be replaced and told me it would take 7 to 14 days. Three weeks later I had still heard nothing from them so I tried calling multiple times, leaving voice mails every time. No one ever called me back. FOUR weeks later, none the less around finals week, I finally talked to someone who said that the wrong part had been ordered and they were waiting for a new shipment. Another week goes by, I call and they said that the part hasn't come in the most recent shipments and they were still waiting on it. Finally they call saying my computer is done and when I go to pick it up I mention the long wait period and the inconvenience it caused me as a college student around finals week. They gave me the apple number and said that there was nothing they could do. They have HORRIBLE communication with customers. No one ever called to tell me my computer would take TWO TIMES LONGER to fix than expected or ever returned my calls inquiring about the status of my computer. They also did not offer to ship the right part when the wrong part was received in a faster way and just kept telling me I would have to wait for the shipment that contained the part when the shipments were "taking longer than they usually for some reason" Also, sharing my experience with friends I was not the only customer who did not have good experiences here.

Simón Cherpitel

cannot understand why some of these people write such poor reviews----- Small Dog has always been a super supplier --- & does business in a personal way which so few shops do today....... & i would with them from California!

lew watters

Small Dog is my place for all things Mac.

Kara Harkins

Everyone raves about this place and it deserves it! I placed an order from them last week because I was so impressed the last time I ordered something from them and remembered them. (I forgot what I ordered before but I certainly remember the small dog figurines they packed with it. :) )

Frank Blackwell

April 5, 2016 - I called to ask if small dog would repair a broken screen on my iphone. I am traveling and staying in Burlington for a few days. The guy who answered the phone was a real jerk - rude, disinterested and arrogant. I'm not going there and my advice is that you don't go there either. Who needs that kind of crap from a damn clerk?

elizabeth gabriel brooke

Small Dog Electronics is an environmentally friendly Apple reseller that I buy all my computer and related products from. The customer service is excellent and items that I order are delivered in a timely manner. There is just something about this company that makes you want to do business with them. May be it is their personal newsletters that are filled with great information and technical advice, may be it is because they donate to worthy causes, may be it is just because they are so dog friendly.

Lukas Vopenka

Scammers, I came in to order a part for my macbook, seeing as they advertise themselves as apple repair specialists. I asked to have a power inverter ordered, and the guy refused, unless I paid a $157 fee to just have it looked at. I wanted to repair it myself but they refused customer service just because they coulden't profit on me. Cheapskate Scumbags.

Starview Farm

Top rate employees who know the products. Eager to help customers with all their Apple wants and needs. We have been 100% satisfied over the years with the store service and quick online delivery. We feel very fortunate to have Small Dog in Vermont to fill our Apple purchases.

Molly Ambrose

Wonderful customer service and Incredibly helpful when it came to fixing my Macbook Air. I will recommend to anyone with any sort of Apple issue.

Tim Stetson

The folks here are nice. However, Apple is really not willing to repair at a reasonable cost.

mightymushmouth

I bought an old mac book from a friend. He told me with Ram and a new hardrive, it should work just fine.I went into smalldogs with the old mac book thinking it would be a quick fix. However, I was told I would have to pay heftily with no guarantee it would function. The expert I spoke with kept explaining the possibility of my old mac (an '06) never running again. I got the mac running with some help from friends and paid a little over half of what small dogs was quoting. It runs great! I'm very disappoint small dogs staff.

Denise B

In the last 6 months, on three separate occasions, I have had to ask for help and service with my Mac Book and ipad and each time the service was quick and thorough and the staff got me back in business in no time. In fact, at any time in the last 5 years, the Small Dog service staff have always been exceptionally helpful and friendly. I recently bought a ipad mini and worked with a sales associate who was also very helpful and friendly. I am always in and out of this store very quickly and very satisfied.

Ken Kretzer

We try hard to support local business. Bought our first apple product from Small Dog. Worst service ever. Terrible sales and service help. BAD attitudes and unhelpful. NOT surprised to see Apple has cut you off. Sad.