Reviews of Computer Answers (Computer Repair)

Kenny McCormick

Best place to get your phone or pc repaired

marissa belus

Brought in a MAC to the Clifton Park location due to severe damage and was taken care extremely well by Michael. He went above and beyond what was necessary to help me out with my computer. He gave me numerous suggestions on how to fix it as well as a few great options to buy a new computer. We agreed on a new computer and I left extremely satisfied. Absolutely wonderful customer service. Happy customer right here!

Marilyn Otto

I called at 8pm to ask if my iPhone screen could be replaced and how long it would take. I was told it could be done tonight while I waited. Faster than any other store I called and at a more reasonable price. I highly recommend Computer Answers.

Aaron Whaley

My experience at Computer Answers was outstanding. They have a knowledgeable and courteous staff who went out of there way to help me with my computer problems. I also received a great offer on an old trade in.

Catherine Wilson

Pleasant. Patient. And informative.

Sandra Nealon

I have been dealing with Computer Answers for a few years and I am totally satisfied with them. Very knowledgeable, courteous and easy to deal with. Would not go anywhere else.

Dave Jenkins

Technician from Computer Answers came out to fix my phone. He came to my office and had it fixed within 24 hours of it breaking. Awesome service

Margret McIntyre

I went to the store with my laptop that would not accept new software. They worked tirelessly to find the problem I could have never found myself. Very happy with result. Friendly, helpful staff.

The Evil Genius

Amazing Shop love everything, multiple graphics card Mark who helped us, got us everything we needed to start gaming again xD! Definatley a good spot not only for computers but other electronics too!

Karen Celona

The most gracious, knowledgeable and personable technician that I've ever had.

Rob Morganbesser

If you have a computer problem don't wait, RUN to computer answers. No corporate backing, entirely private. Stacked with computer goods, polite, knowledgeable staff. No b.s. like geek squad, just straight up good business for the consumer.

Brenda Harder

I would highly rate and recommend Brandon ' s quality help for any computer service needed. He goes above and beyond any one I've dealt with in this field. He is an expert and very people orientated. An absolute pleasure to work with. Exceptional

Bryan Berube

Brought in my laptop to have charging port repaired.they updated my laptop with out my permission and now my volume does not work, they wired my wireless card backwards,and when I took it back, The tech became frustrated and told me it was taking to long and I would have to create new repair ticket.mind you I paid $160.00 just to fix my charging port.Again he loaded a driver for my volume controll and it is very unstable.Also they left Dell XP Perfessional disc in my drive.I don't own a Dell.

earl macdonald

Very easy to find,storefront parking,fast,excellent service,very knowledge able,people,looking to help

TheBellaValentin .

The only reason I gave four stars is because I did not actually use the service. However, I had a thumb drive with materials I was studying for an exam. The tech seemed knowledgeable and was honest about what could possibly be done. He gave me clear pricing based on if they were successful in recovering the data or not. I ultimately found someone who had another copy of the drive, so I did not need to have my copy repaired. I would definitely give this place a try for my computer or data recovery needs in the future. Thanks again.

Cole Widrick

Great service.

Carl Mitchell

Dropped off printer for diagnosis...had heard back in almost a week so stopped in person to find out it died. Left it with them to recycle

TSC 15

Great fast fix for my iphone

Abhishek Asthana

Computer Answers at Clifton Park, NY is the worst place you can go for your laptop repair. They do a bad job, have terrible attitude, will recommend upgrades you don't need, and will charge insanely high prices . Quality of their work is dreadful. By the time they are done with your laptop, you would rather prefer to buy a new one, than bang your head against the "fixed" laptop. Avoid this place at all costs. You are better off going to Geek Squad; they have integrity and know what they are doing.

Nancy Pollard

Chris from Computer Answers replaced the screen on my IPHONE 6+. He called as promised, to tell me he was 20 minutes from my house, arrived promptly and went right to work replacing my screen and was finished very quickly. Amazing that they actually send someone to your home to do the job...what an awesome service. Christ was very professional, friendly and well trained as a technician. He knew exactly how to approach the job and moved ahead without hesitation. I would use Computer Answers in the future without a doubt! Thank you for your amazing service.

Mitchell Brooks

Called to ask if they carry new hardware for computers as well as the stuck that they have used and was told emphatically, Yes. Stopped in a few days later to check their stock and found nothing but piles of used hardware. The workers were friendly and did check through the piles for a part I wanted but to no avail. The shop was a mess and some glass counters (with merchandise in them) were blocked by pyramids of old cases and towers. The fact that the open space was a smoke shop and computer shop all in one area with no clear organization or separation was offputting and confusing. I did see them assembling a new computer but the clerk mentioned that it was a custom order. They seem very knowledgable but the retail space leaves much to be desired.

Jean Terradi

I decided to take apart my computer at home to try and fix a fan issue. When I tried to put it back together I couldn't get it to turn on. Computer Answers took it apart and gave me a diagnostic report for free. They fixed what I'd done wrong, and then found the reason my computer had been running so slowly -- a fried motherboard. They were very honest both about the cost, and on the fact that giving up on this computer and getting a new one and getting a new computer were probably going to cost about the same -- even though they don't sell new computers and I'd likely have ended up buying a new one from a completely different place. I ended up trading in the old laptop and picking up a refurbished one from them. Very helpful in walking me through the computers they had, and in helping me select one that was best suited towards the sort of things I tend to use computers for. Would definitely recommend them to anyone in the area.

Melissa Jones Calhoun

Dwayne was professional and courteous while expertly repairing my son’s iPhone. Would highly recommend using his services.

Laurie Cameron

Had laptops serviced here in past, always courteous, knowledgeable and fast

Richard Sturm

Great service and repairs

Alex Iuga

Dwayne was extremely helpful in replacing the screen on my iPhone 7+. He tried two screens and tested it until he verified that it worked. I'm very grateful for the excellent customer service!

Sue T

My computer was hacked. The folks at Computer Answers repaired it quickly, and gave me good information on preventing a recurrence. I won't bring my computers anywhere else. Fast, professional, and friendly.

Michael Chernoff

The company should be renamed the IT Anonymous because that how he makes me feel. The employees do not go the extra mile for customer loyalty. I had a custom made PC with the Schnectady branch. The ssd dies only 2 yrs later and they charge me again for Windows operating system. I figured out I was paying for Windows again when they could just give it to me since I never got the product key the first time because it's withheld. After stating this and finding it's true the employee would not budge. Now I got a key after paying 100 bucks for somethings I shouldn't have. Maybe go to them for basic repair and diagnostic but they are expensive and unfriendly labor. Never visiting computer answers again.

Jeanne Post

I've had a few problems with my computer since it was hacked, and the techs at Computer Answers have been great at solving my problems and teaching me a bit more about how to do more with my computer. I've had problems with a Windows 10 glitch, and Brandon has been a great help!

Jean Gagnon

Helpful, knowledgeable, reasonable! What more could you ask for? Great experience, would highly recommend!

Alex Frost

Had a cracked iPhone screen. Dwayne came out to my house and had it replaced in 20 minutes. I would recommend to anyone looking for electronics repairs.

Trisha Fricke

Had no idea this was even possible! Dwayne came to me house, 30 min later? Wha la! Like brand new. He was entertaining too. This guy loves his job!

Josh L

Left a laptop for a "24-48" hour diagnostic related to screen flickering issues on a notebook. 3 days later, the machine had still not been looked at, and I was promised it would be checked out and that I would receive a call by the next day. At 2:30 PM the next day (4 days after intake for the diagnostic!), still no word. I went into the shop and the high school kid behind the counter looked up my ticket, told me "I don't know why nobody has called you" because the EXACT part that was required had been identified, and no attempt was made to contact me. Highly unprofessional atmosphere, and apparently incredibly unreliable. On a previous visit, they asked for hundreds of dollars for a simple "plug-and-go" installation of a solid state hard drive. 0/10 will never return to this place again.

Michael Campone

Absolutely awful experience here. Some keys on my keyboard weren’t working and I took it in to the shop. They told me I had a virus that was causing it and just needed to run some software to fix it. They charged me about $85 and when I went home to use it, I realized that it fixed absolutely nothing (the keys still didn’t work) AND they cracked the casing on my laptop. I brought it back in for them to fix my keys that they didn’t fix and now also fix the casing on my computer that they broke. I brought it in on Saturday and they told me they would look at it on Sunday. I didn’t get a call about it at all so I called on THURSDAY. They said they haven’t even started on it yet. When they finally finished they told me they couldn’t fix the casing and that the keys now worked. They told me it would be $45. I was confused why they wanted me to pay for something that they didn’t fix in the first place as well as breaking a part of it. Of course I went home and they didn’t work again so for the second time they fixed nothing. This place is an absolute scam and I believe they should have refunded all of my money. Before this store I had a laptop with broken keys and after I now have a laptop with broken keys, a broken casing, $85 less in my pocket and some rude customer service. I will never be going back and will tell everyone how awful this place is. Anyone who reads this should do themselves a favor and go to any other store besides this one. Wish I could give this place 0 stars. Maybe the owner should focus more on his tobacco business that takes up half the computer shop rather than pretending to know something about the mess of computer parts he has cluttered around the store.

Justin Panis

It seems this place really has no interest in honestly helping customers. Seems like they're just trying to squeeze every dime out of you possible. I've brought two computers there, knowing one of the parts were bad, for a "free diagnostic" as they say. They told me over the phone, and confirmed at drop off, they have spare parts they can swap to, to find out which part in the computer you drop off to them is bad and this is a free service. They did "work" on my first computer that I did not authorize such as reapplying thermal paste which did not need to be done and over-charged me to get my computer back. The second time they told my mother "it's not worth fixing" and "recycled" 6 completely working components and practically stole her computer. If you want honesty and the idea of your items being held hostage for a fee sounds insane, this place is not for you.

Jake Wendell

Chris called well in advance for my scheduled phone repair which allowed great flexibility for me. Performed a very speedy service of my phone all while remaining very friendly and informative. Would recommend to a friend.

Rameen Nazir

Highly reccomend!!!!!! Had a problem with my Macbook and the staff walked me through everything option! Evin is extremely knowledgeable ! Very great customer service ! I never felt like they were trying to make money they made me feel like they wanted to truly help me !! Check it out ! I got a solid state hardrive and it is 15x faster then my old one !

Renee Byrd

Computer Answers gives excellent service, and took care of my computer problem within hours. Friendly, explains the problems and solves them! They are definitely the best choice for computer care here!

Laurie Tyrrell

Dwayne came to the house to repair the cracked screen on my iPhone. He was on time professional and explained what he was doing along the way. I would recommend Dwayne and Computer Answers to anyone.

Kaitlyn George

Brandon has helped me on more than one occasion; he is polite, patient, and competent. He's an asset to your business.

BFORTHEV

You guys can say what you want about this place but this place is really fast. Kris knows what he is doing and i thought it would take a week to get my computer back no i got it in like a day if that. My computer is running really quick right now. This really means a lot because i can know edit and do everything i can on this computer. If it wasn't for Kris i wouldn't have this computer. So thank you once again. This is my number one spot. I understand if it costs $400 but understand people this is a business. Whatever the price is they do very good work.

Dwayne Coonradt

They buy, sell, trade and upgrade all electronic devices.

Tempey cooper

would not suggest them to anyone. They are not honest and look for ways to manipulate to find ways to make more money off you. They took a damaged phone in for me and not only could they not fix it but they sold me another phone that was locked and wanted me to spend 50 more dollars on top of the 112. I had already spent. When I asked for my old iphone 6 back it didn't have the camera anymore?? They did return my money but I do no recommend them.

Dennis Evans

I was going to Las Vegas and my laptop battery was dead, Needed to do work on the Plane and was really very worried, I brought the laptop in and they were going to have to order a new one. The technician took the time and found me a good working used one and installed it. I can now go on vacation and not worry! Thank you much Kevin... I have no idea what i would have done without your help!

Pavithra Bala

Pathetic service! Rude staff who know nothing. All they care about is selling products you don't need. Mike is incapable of even diagnosing the issue let alone resolving the problem. To fix my wifi issue, I'm having to visit their store five times; to top it all they've uninstalled MS Office and are now struggling to have that reinstalled. Stay away from this place.

Michael Cook

I didn't think that my experience at Computer Answers was going to be as great as it was, but you can't really ask more from a locally owned shop where the owner is there all the time. I thought maybe I would buy a computer from Walmart or Best Buy, but you know what? I've had terrible experiences from the bigger stores, where the people on the floor either sell me the wrong piece of equipment for my laptop, or they can't replace a defective charger cable without having to send it to the manufacturer. If you need service on your laptop, you damn well won't get it at Walmart, they have no idea how to help you if you get a virus on your computer, or you have a lot of data that you don't want to lose on a hard drive that doesn't want to load anymore. I've had a few hard drives die on me in the past and sometimes there is nothing any repair shop can do to get it back, but these guys do a good job trying to find any way possible to get a machine back in working condition again. Best Buy doesn't even really do repairs anyway, every time I brought the laptop that I had bought from them in for service, they took over a month to get it back to me, AND charged me an arm and a leg even with the extra warranty coverage. Ever since I bought a computer from Computer Answers, I've had very few problems, and the issues I have had with it, they've managed to fix them without charging me a dime. These guys might not have millions of dollars worth of inventory, but their service is the best that I've seen around, so good that they're the only computer repair shop left in town. I don't know why these guys are giving them 1 star, because not once did I feel like I was being talked to like I was an idiot, and not once did they do a job that I didn't give them permission to do. These guys have a job to do, and they're incredibly fair and quick about getting their customers service. 5 stars, thank you Computer Answers.

Bryhn Ugalde

The owner of this company is awesome. Thanks again for fixing my MacBook Pro!

Donald VanPatten

Great job fixing my iPhone screen! Fast and professional. I highly recommend

Edward Beisler

Excellent service

Cole Lampman

Went in looking for a replacement charger. Turns out the charger wasn't the problem. Their VP was extremely helpful in diagnosing possible issues and was not pushy about trying to sell me on any of the fixes. Will be recommending Comp Answers to friends in the area.

Brenda Marello

My fan has been dying for the second time within 3 months (first time half-ass fixed by Omnis Computers in Schenectady, and Danielle was right there for chat on the web site, gave me GREAT service by calling Brandon at the Halfmoon store. By 3 pm, I was in the store and part ordered, getting it in a week - even with Thanksgiving 2 days away. When Omnis fixed it, the part came on the slow boat from ..guess where.. CHINA.. Brandon's store is my new go-to store for IT everything..

Christina Kocher

Our computer was in rough shape. It was running super slow and after two hours on the phone with some unknown company we decided we had to just bring it to a real person who could fix the problem. Computer Answers not only fixed our problem but our lap top now runs better than it did before we had any issues. It took a few days to fix but they were very good about calling me to keep me posted about what was going on. We really appreciated that!

Ahrie Bazoak

This place is the best and they are so kind and fast service

Colorful Noodle

Great experience! Super helpful and friendly. Took time to talk to me and relate to me, and looked for ways to make my experience easy as could be.

Kraig Irish

I had a cracked iPhone 7+ screen and Dwayne came to service it for me. I was expecting a very quick and routine visit which is what I got and then some. He was obviously very passionate about his role in the company and expressed a wealth of knowledge regarding the products that they sell and service. We managed to have a thoughtful conversation AND get the repair done in about 45 minutes. It was nice to have genuine customer service at my doorstep and would recommend this company to any of my friends who need any type of tech repair.

Rob P.

Quick fast service

Kristi Zborovszky

Great customer service every time. I have been taking my old Mac to them couple of times and got it fixed each time. I will be back.

TheRedJoker

Awesome place, warming environment, nice and welcoming techs. Wouldn't want to go anywhere else.

pasha heart

Great

Louann Wilcock

Worked very quickly and courteously. Thanks!

higglety .

They really know their stuff, and everyone who works there is friendly and helpful. We've dropped a couple different computers and laptops off for various issues, and each time the work is done quickly and well.

Bill Brann

Visited a couple times in the last couple years same PC 2X. Each time I needed to return to resolve the original issue (virus control). Both times they also convinced me to do a wipe...because it was easier on them. Meaning you have to reload all your preferences again. Virus repair = $150 bucks each and several return visits because each time a "had another virus" in 24 hours of use?? Also had to return 1x because they said it was ready and it was not and 1x because they never reloaded MS office after the wipe. Bought a laptop - good experience. Not bad I guess but I have to believe there is a higher quality service out there

Mary Blu

Computer Answers is the best discovery I have made for working on any computer. I believe it was Mark who built a new computer for me to my specs about 3 years ago and I have been completely satisfied. Spouses lap top has been into the shop on multiple occaisions with good results. Diagnosis is FREE! Their prices are low. They are friendly, helpful, knowledgeable and work is done in a timely manner. You can't ask for more! They also accept old electronic equip for disposal!

John Mendrysa

Phone screen cracked. Repaired quickly! Excellent service! Highly recommended

karen mercado

I broke my phone and Dwayne drove an hour to get here, HAPPILY fixed my screen (without making me feel like I should've been more careful!) and left. I would recommend these guys in a minute.

karen vanderwerken

very good service.will come back as needed.will recommend to others.karen

Russ M

I would never step foot in that place again! Bought a software program from them, salesman was nice, but when I went in later that day because it didn't work, original salesman wasn't there. Just wanted them to take a quick look at the computer to see if I did something wrong. They said they couldn't and I would have to leave the laptop with them. The way he was talking was as if the customer is stupid. I said there is nothing wrong with the computer, it's the software I just purchased a few hours ago. I ask again if they could just take a quick look and they said they were too busy. Needless to say, I walked out. As I was walking out, now he starts to say he will take a look. Too late. They need to learn how to deal and talk to customers at that business.

Susan Greene

Was sold a piece that the guy later admitted to knowing was going to break and then would NOT reimburse me with cash OR IN STORE CREDIT. Worst smoke shop/computer shop I have EVER been to and i have been to thousands. IN STATE, OR OUT OF STATE . THESE GUYS ARE THE WORST, HORRIBLE CUSTOMER SERVICE!!!

Michael Beehner

Everything was as he said. Showed up on time, & was quick to replace screen.

Robin Lehleitner

I'm sure Computer Answers is great, but they currently have no store in Bennington. I called them first when I had a laptop emergency t his past weekend (July 13, 2019) and got a friendly voice on the phone willing to take on my "emergency" for an upfront free that would put it at the top of the work list. I was desperate and willing, so I got in my car and drove a half hour to Bennington, only to find a sign on the door explaining it was (for now) closed. Confused, I called back and was told that the person I had talked to was in Clifton Park, NY (or was it at the other store in Albany?). Apparently their phone system did not tell t hem where my call was coming from. I am grateful to them because they then recommended Epic Integrated computer repair, on the same street. Epic did not charge me a prioritization; they only charged for the work itself. They were amazing. A local store, doing local business, staffed by knowledgeable locals. There's something to be said for that. But I can't get it out of my head that I drove all the way to Bennington in a crisis, desperate for help, and the place I called was not even there!

Rick Dougherty

This place was a nightmare like walking into a Twilight Zone episode. I was told free diagnosis two days on my laptop. A week later I call to see what's going on. A guy answers the phone " hello" doesn't identify the business (an aggravated voice). Ask about my laptop he looks in the system and it says hasn't been look at but I know it has I'll call you back in 15. No call back! 3 days later I call, answer no it hasn't been looked at I'll call you back. 9:30 that night he calls me back and rattled off 5 or6 things that I know nothing about $350.00. I just needed my laptop linked to my printer that lost its connection after Windows 10 came down. A no thanks moment!! Tell the story to my sister and her grandson (22) fixed it in 20 minutes. In the beginning ordered a battery told 1 week 3 weeks later got my battery. Asked employee if it was locally owned or a franchise deal. "I don't know I just fix computers". I think his name was Rod Sterling.

Pamela Allen

These guys are terrific. Honest, fast, skillful and you're treated with good humor and respect. Computer businesses can be really intimidating. Well, not here! So glad to have found them.

Cameron Irish

Very quick and efficient

Brandon Parron

After dealing with BS from Dell and GeekSquad In the past I decided to look for a local shop near me and came across Computer Answers . I came an hour and half before the place closed down and Dwayne was very helpful with helping me replace a hard drive in my laptop. Not only did he try to help save me money, he cleaned the computer for me without asking and also did it in ONE HOUR. That’s shorter than the phone call I had with dell to trouble shoot and discuss my issue. I highly recommend this place, Dwayne was an awesome guy and did a terrific job . Thanks again man!

Metro blaster

DONT know how to feel gave them my ps4 to fix and they couldn't fix it so they sent it somewhere else to fix , it wasn't a hard fix it was just a loose power port ( where you plug in the power chord), and then they said it will take a week and a half and it's been 2 weeks and a half so an extra week so far and haven't gotten it back yet.(edit) still haven't gotten it back yet