Reviews of Apple Fashion Place (Computer Repair)

TheBoy385

Helped me purchase an iPhone XS Max with ease! I love Apple as a whole but I do think the process with the in the store experience could be refined in some ways.

Eileen M

My daughter went to get her phone’s battery replaced. She was told she had to make an appointment. So they gave her an appointment 5 hours later. When she went back, she found out that she had to leave her phone overnight to get the battery replaced. They said they couldn’t do it while she was waiting. Also they said she was 10 minutes late, but they would try to fit her in. Why couldn’t they fit her in earlier in the day when she first came to the store?? Now she has to go back a 3rd time to pick up her phone. Meanwhile there are many employees just standing around who apparently aren’t trained to come take a picture of her IMEI number. It was a very frustrating experience.

Barbara Webb

They told me about a sale on the item that I wanted on the phone then refused to give it to me at the store.

Blaine Schroder

The khloe girl in the back is cute.

Jackson Green

Employees are very nice and helpful. It is a very long wait for a battery replacement though, you have to schedule for a few days out. And it's really a racket: Apple intentionally reduces the functionality of the batteries of older phones and yet they still charge you at least $50 to replace your battery; very immoral. Also, you've got to do two appointments for a battery replacement. Very busy store.

David Monson

Just took my broken Apple case back and they replaced it at no cost. I’ve had multiple experiences like this. Sure you pay a premium for their products but I’m happy to with the great service they provide. You may not know this, but they teach flosses regularly on coding, music production, art etc. it’s not your typical retail experience.

Brandon Cebulak

This place is alive with tech heads... A fun stop to keep up on Apple products.

Jorge Morales

This Apple store has some of the most snooty employees of all Apple stores I’ve ever been at I try to avoid it as much as I can!

Bryan Winton

This store and Apple in general have failed and in the process lost a customer. I have been an Apple customer for years. I have a iPad, air pods, Apple Watch, MacBook, Apple TV and most of the services that apple provides. When my Apple Watch bugged out while updating I came here to get it fixed. They had to send it to Apple to get fixed which was fine. I was told that it would be free of charge. Three days later I got an email saying that in order to fix the watch I would have to pay for the repair. I then called up and got a very nice customer service agent and I was hopeful. Then she transferred me to her “ manager” or what ever the other ladies title was. She was rude the whole time on the phone. She said that the watch was sent in under a bad CS code, which came from this store, and that engineering team rejected the code and that I would have to pay for the repair. I told them to just send the watch back to me. I was not going to pay for a repair that I did not cause. If I had cracked the screen or caused damage my self I would have no problem paying for it. This was not the case. It was a software fail on their end. When I came to pick up the watch the gentleman who got it for me said the same thing that the other lady said and when I mentioned that I was not going to buy anymore Apple products he did not even try to save me as a customer. If there was even an effort to save me like offering 100 off a new watch I probably would have done it and they would have kept a customer in the process. I was looking at replacing my MacBook and iPad in the next month or so. I will not be getting my new laptop from Apple. I went straight from the Apple store to att and I will be getting a new Samsung phone when they are released later this month. I have always liked apple devices and sadly I won’t be buying any more.

William Fife

Very helpful staff.

Suzette Nielsen

Customers service was okay but everyone that works their should know everything not just the managers. Its a simple question. They should know.. Or have a list of employers that give a discount from Companies that do this for there employees on purchasing from Apple.. Other than that we left cause it took to long to get the pricing.

Fernando Trejo

Surprisingly still has good support for older apple tech and the service from the employees is always great here

katherine Herzer

A couple years ago the Apple Store at City Creek broke my phone while trying to switch the battery. They sent me over to the Apple store at Fashion place to give me a new phone as a replacement. Fast forward to now (and this is partly my fault for not noticing - my phone has been in a case the whole time), I just realized they swapped my 6s PLUS for a 6s. I'm low key petty right now.

Paul Jones

This store freakin sucks. Makes me question Apple and how much they really care about their customers. Trying to get in at the Genius Bar is ridiculous. Had an appointment. Showed up on time and didn’t get in for an hour after the time I was booked for. Worst than my dentist. Freakin Apple

Heather Dupaix

Gotta say I’m pretty disgusted with the hiring process at this store. “Hiring” an employee, telling them that HR will contact them with a start date, and then keep them on the hook for THREE MONTHS and then not even having the stones to cut them loose. Instead you make some random employee drop the news that even though you “hired” them you don’t plan on actually hiring them. I really hope corporate has something different to say because this is not how people should be treated.

Cathy McMain

I read allot of reviews so I was skeptical. I was very pleased with the friendliness and professionalism of this group of people that helped my grandson before he Went back to Indiana for school. Yes I'll recommend

Charlie Greene

I will not go into how high maintenance i was as I'm not an avid apple user. I will tell you how ALLY is an amazing person first and foremost and certainly must be their top employee second. She helped solve all my needs even when i had difficulty describing them. She went out of her way helping me even with a non apple pc that my library was on. She exemplifies service, does it with grace, and an excellent attitude. She has my business moving forward. If you read these, t thank you Ally. Helped me to have a great day! I may now, (with your helpful tips in our discussion), become an apple guy.. You deserve a raise. If Undercover Boss could only encounter you...

ryan higley

Busy like always just make an appointment and the staff was very friendly

Jonathan Bushnell

Scheduled and appointment for a screen replacement. After waiting 30 minutes past the original time was advised my appointment was basically useless and told it would take 5 hours for the repair. I love out of the area and thought the appointment would actually have value. Terrible experience.

August Krzycki

Never been impressed by any Apple Store. Employees typically cannot answer technical questions or even do simple troubleshooting. My wife's Macbook stopped working properly after 8 months and the Apple Store told us to buy a new one without doing any troubleshooting, just asked like 4 questions. We took it to a private company and they repaired it fully. We have since fully switched to the Microsoft Surface line (and Android) and were having a trouble with the touchscreen....Microsoft gave us a brand new device.

Trey Parker

set an appt. the night before and went on 10 minutes early. an hour and a half later they finally decided to help me and then proceeded to tell me they could not help me because my appointment was cancelled. i checked in with the manager at the time of my arrival. they said that there was nothing they could do for me. not a great way to speak to people who spend over $4000.00 a year in their store.

Hector Gonzalez

Ok, so happy to have an Apple store near me but much happier to have the best people in my store wow my daughter and I went very early to the store and from the beginning the Manager took notice of us and gave us en excellent service but I must also recognize in particular Beth she realy showed us that she was on top of the issues and really cared for our situation although there was technical complications with our devices and technician equipment Beth engaged with us each time she came by helping us understand the situation, we understand that we live in a world that is not perfect and will encounter situation along the way but that is exactly when a Person like Beth stands and just makes it so much better. Thanks Bethe and I give you and your team A 500 out of 10.

Chirag Patel

My iPhone repair took longer than expected and the wait time was longer than expected.

Robert Sagers

Whenever I’ve gone to this Apple Store, none of the employees there *actually* listen to what’s wrong with your phone or device. I’ve either been rushed through, or been told my only solution is to buy something. It’s like they don’t care what’s actually wrong. I know exactly what’s wrong with my device; because beforehand I always make sure to look up on Apple forums to see what’s actually wrong with my device. That is the only way to combat trying to get scammed out of your money, as if they only care about their cut of the sale. They can’t expect to keep getting away with this; especially in the advanced age of information. They should know what the problem is, and fix it. But I’ve never gotten that at this store. You’re better off to just go to the City Creek Store.

Taylor Simpson

The Genius squad is amazing, quick, and courteous.

Kent May

supper fast and efficient just can't get that any where else.

David Clay

Very helpful getting a new computer for my 91 year old father.

Debra Chapmangruber

It is total chaos every time I have been there. Appointment or not. I try to avoid this store as much as possible. Warning! Be prepared to wait for along time. Often they can't even help you with your problem.

andrew jones

Mixed feeling about this place. I’ve had good and bad experiences. Great experience when purchasing my MacBook and Apple Watch. Horrible experience when I had an issue with my phone after an update. The software update installed and I took my phone to the store. They pushed the update like I could have done on my own, I just took it there in case there was another option without deleting all my files. They didn’t have any tricks or any other option other than to format my phone. All of my images of my son’s first year of life were lost. They couldn’t do anything to recover this. The employee said, “your hardware wasn’t powerful enough for our software release”...... dumbest tech answer ever. My iphone was only a year older the time. Also, Apple should have tested better before releasing an update that would have done that to my phone. My suggestion to everyone is please backup your photos and videos! Google has that service for free. It would have been worth to pay for a service too. I was devastated to lose all of my son’s pictures and videos from the first year of his life and his first birthday party and they couldn’t do anything to recover that. You would think being one of two Apple stores in Utah they could. Instead they wanted to send me to some 3rd party in Cali for $700 minimum. Oh, and it took 3 hours between waiting and getting help to come to this conclusion.... it cool. Open another store in Utah county already.

Alex Villalobos

Just your normal Apple store nothing that stands out not good not bad just normal

Michael Zou

Most of the employees here do not want to serve the yellow people,even they want to buy something :) Go citycreek guys

Gary Porritt

Really busy the place was full. Got fast service. Got what I needed and was out really quick great place :)

Camille Brown

We were helped by Doug. At first there was some confusion and we weren’t actually checked into receive our device until after an hour of being told we were. Aside from other team members being confused, Doug figures out what was going on. He worked out a couple kinks and made sure the replacement for our phone worked and was logged into the correct iCloud, even staying after his shift had ended. Thank you Doug!

Matthew McMullin

High quality service. Even though they were busy they were super attentive and were able to help me quickly. I'll definitely be back to this location.

Steven Louie

Ano th her Apple store, selling apple stufg

Kevin Hardy

I had to go to best buy to buy a $2700 Mac book pro because nobody would talk to me.

OquirrhLight

Really helpful and friendly staff

Alexis Hanson

Great workers, very prompt and helpful. Always my go too for a new phones and accessories

Francesca Streicher

I thought when I was at the fashion mall place, I see an Apple Store I can stop by and purchase an iPod touch while I was there. It might seem weird, but I was looking for maybe buying iPod touch as a backup device. I think that might sound strange when I ask Apple associates where iPod touch is and how much it is and if I can buy it. I tried to ask this associate who I thought she was free, but she told me it was in front of the store and she went back to busy with her work device. I asked another sales associate who I thought was also free, she just seemed standing and talking to another associate doing nothing, she then told me it was back in the store in the storage room, I tried to ask around but everyone seem to be busy helping with other customers. I don't know what to do besides trying to purchase from apple website. So this Apple Store just lose business from me.

Brian Hortin

I’ve been happy with the staff here, but the store is outdated and crowded with long wait times for the Genius Bar. Love the products and the people.

Thejaz G

I’ve bought my Iphone XR here and was very busy at the beginning but they took care of my request quickly , I traded my old IPhone for a reasonable price so I paid a nice price for the new one, they are very kind, I recommend them 100%.

Re V

Hey Apple Fashion Place! We've had many smooth transactions here and just want to thank you for all the special requests you helped us with and making things so easy and hassle-free. We really appreciate Apple's solid and helpful customer service.

Jack Frazier

Had my first great experience at an Apple store! Employees were knowledgeable and actually fixed my problem, for free, the first time!

Tanner Mortimer

This store is always SUPER busy! It is at the least stressful to get something done here and at most a complete nightmare.

Jeanette Florentino

Hey apple I just wanted to let everyone reading this review know that my husband and I have never felt mistreated like we did the day that we last went to visit I’ll repost the exact date when I look at the receipt again but not to long ago my husband and I went to apple to purchase a pair of AirPods and thankfully there was a really helpful employee that guided us where to go so anyway once we got to the guy that had them he’s the one that had the worst customer service we asked for them AirPods and he handed them over so unwillingly then we paid asked for our receipt and a bag with the worst attitude he said”well you should get it through email you should know that already and bags we don’t have any more” but yet there were many customers with one ugh seriously just wanted to share this terrible experience And let apple know that I thought they hired nice people not some with nasty attitude I hope corporate or the general manager look Into this

Braedon Mccracken

Everything you would expect from an Apple store, good customer service and plenty of devices to test.

Jeffrey Barclay

Wife took my MacBook Air in and was told the computer needed an update to fix the problem. She asked if the computer needed to be backed up in case everything was lost and the “genius” said, “no it’s very unlikely anything will be lost.” Computer got wiped clean. All my photos and notes from my undergrad gone. Cool. Kind of arrogant and wreckless staff. Back your stuff up and don’t believe what they tell you or you’ll get burned.

Eric Ostler

First time in an apple store and it was a great experience. Everyone was very friendly and helpful but it was also very very busy. I imagine it's like that all the time from what the employees said. Apparently it was kind of slow to them

Alicia Garcia

they fixed my mom's phone in less than 30 minutes I also found a handsome boy, I don't know his name or anything.. he is not very tall he has a beard but not with much hair Good service 5 stars

David McCabe

Usual apple experience, if you have an appointment it’s great but plan on waiting if you don’t.

James

The store is nice and the products are great. They are just so overpriced that I don't want to buy from here.

Chant Williams

The genius bar is the best

Shaun Farr

Poor Customer Experience. Rather than fixing the issue they tried to blame the software update problem on a hardware issue and then blamed me. The iPhone 8+ worked perfectly until the software update and then the phone crashed hard. Lost all video's, pictures and everything else. All things computers and phones I have purchased in the last 15 years have been through apple. Time to make a change.

Katie Faumuina

Was a little apprehensive when I first came to this location as it was super busy. I had scheduled an appointment prior and t was my first time at an Apple store so I wasn’t really sure how things worked. An Apple Specialist then greeted and approached me helping me with my need. The customer service I received from that point forward was quick, kind, and professional. Thank you!

Robin Vezeau

The staff are too young and immature and not professional at all. Went in November to make a purchase and one of the sales agents was standing in front of the watch display. He could see I was trying to get to the watch and would not budge to get out of the way. Finally I asked could you scoot over and he gave me a very bad look and vibe. Instead of offering to move he was rude and very unprofessional. Very chaotic and disorganized when busy.

Drew Roberts

I must admit, I'm not an Apple guy. I don't use Apple products, nor do I frequent Apple Stores. A work errand brought me to this location to purchase a Mac mini, and I was amazed by my experience. Upon arriving, I was greeted by a friendly salesperson who asked me if I knew what I was looking for. I gave them the specs of the device I wanted and they immediately placed the order from her iPhone. I asked to look at other cables and they took me over to the shelf in the back. As I decided on cables, another person came out quickly with the device and I paid for the device on the spot. I was in and out of the store within 5 minutes. Kudos for creating a great experience!

mohammed Alwan

Any customer service they have no time to deal with you should wait another hour to preview your phone Do you think this service is a waste of time

sebastian cruz

I have been to this place several times but the last two were excellent experiences especially with Camila a girl who helps in every way always has an answer for something and is very friendly, the rest of the staff is fine.

Ian Horrocks

They didn't have samsungs.

Jeremy Adamson

They're very professional and take care of business!

Jade Murray

So busy all the time! It makes it super frustrating to get help even with an appointment.

Billy Linn

They took care of my problem in a timely fashion. Summer was friendly and very helpful!

Juan Rodriguez

If you want great service, come here. If you want fast service, don't come here. The store is simply to small to handle all the traffic

Michael Nolte

I didn’t have the best experience here. Half of the associates weren’t very happy, talkative or friendly. The other half were helpful and concerned about us.

Rachel P

Great employees. We forgot to get a discount we were eligible for and went back in. The supervisor we had refunded the difference to our card. The whole thing only took 10 minutes and save us over $100 at Christmas time. I was very grateful and impressed.

Roy Brooksby

Terrible experience here nothing they said was true. Waited 90 minutes to come back and they then said it was another 90 minutes. And that City Creek store has minimal wait. And that parking was free there. All lies. Course they didn’t know what the wait would be when we got there. But we couldn’t get an appt there either. Parking is not free in City Creek. But if they tell you 2 hours it will only be 2 hours. Go to City Creek and skip this place.

sKC1300 .

Collin & the guys took care of me, went to pickup my MacBook Pro and the beats that came with it. I ordered the lesser version of the beats, due to lack of knowledge between the difference, and he made sure I got them upgraded instead of kicking me to the wind (still free of charge) They operate fast and got me in & out even with the hiccup.

Cristina Barton

Gonna give this a big one star review. It's weird when you go into a place of business, stand in front of three employees, and have to wait for them to finish their conversation (not work related) before they offer you assistance... Uhm, no. The only employee to greet me from the group left as soon as I started talking and the other two were "left" to help me. Only reason the store got one star is because the sales associate knew what she was talking about. Seriously though, so rude.

James Gilley

Many of my questions had been cleared up with great understanding ...the service that was available really helped....I'm very satisfied

Shauna Stein

The people are soo educated + helpful on all areas of your devices + questions!! They also have the best classes for those who need one on one help! Great place to know about + purchase all the latest with expert advice!!

Nicholas Blume

Ordered my phone for pickup, was told by the man on the phone that I would be able to drive up the 30 mins and walk in and grab my phone. Nope. They charged my card $1,200 but my order sat in processing for two and half hours with no change after talking to support 3 times. I ended up canceling the order and walking out without my phone. 3 hours wasted and literally nothing but being passed around by “Geniuses” like a carton of cigarettes in D block. Literally never go here.

Matt Bishop

I have had my IPhone 7 for just under a short two years. It has always been in a case and never dropped. My phone does not even have a scratch on it. No contact with water. Today my phone will not make or receive phone calls for some reason. Also when I plug my headphones in the music still comes out of the speakers on the phone, not the headphones. Took this into Apple. I waited for three hours for them to tell me this is non repairable and I’d have to get a new phone. I find this odd that a phone in perfect condition would just stop working after two years. Very disgusted with Apple and its products and the conduct of service at this store is absolutely horrendous. Would not recommend Apple or coming to this store.

Nader Karimi

If I could give them minus 5 I would. Walk in for a simple service -an over-priced product my daughter bought stopped working- the guy asks me if I have an appointment! Really? Then to explain the ridiculousness of the “appointment” concept he compares the store to a doctor’s office. This is a retail establishment you moron. An hour later finally someone sees us to take care of our issue. Took over an hour of my time for something that should have taken 5 minutes. Truly ridiculous.

Douglas Brown

Apple Store is always a pleasure to deal with. They offer a level of service that is a cut above all the other phone manufacturers. I don't own all Apple products but sometimes I wish I did. They definitely offer a level of service superior to Samsung. I always get great service at the Apple Fashion Place Mall location. The mall has some great stores for shopping as well.

Kasidee Towery

I had some trouble with my photos loading onto the cloud so I could switch phones. I walked in and was pointed in the right direction to get the help I needed. I was then greeted by 3 employees (Mclain, Jeff, and one other girl who’s name I didn’t catch) who all listened to my problem and then one of them (I believe his name was McLain) stepped up to help. He sat with me and helped me get almost all my photos backed up. The ones I didn’t get only didn’t upload because I hadn’t given it enough time. I was in the store for about an hour and a half while my photos were loading. The employees never left me for more than 3-5 minutes without checking in and making sure everything was working smoothly. They all did everything they could and also got input from other employees to make sure I was taken care of. It was a very frustrating situation that was made a whole lot easier with those employees!

Monique C.H.

Came in on a freakishly busy day with an appointment and was finally seen about 25min after my scheduled time. But they were very kind and willing to help. My new computer's fan was super loud and making a terrible clicking noise. They told me it'd be a couple hours to fix, but did it for free and within an hour. Though it was super busy, they got me in and out when I returned within about 7min.

Rocky Mortensen

Love my new Mac laptop. Super quick service

Elizabeth Larsen

I had possibly the best customer service experience of my life yesterday at the fashion place apple store. Our technician, Taylor, went above and beyond in so many ways. In an incident that was our fault and apple didn't have to do anything, Taylor made astonishing concessions for my 15 year old son. Very impressed. Everyone was helpful and friendly.

Lynnette McConkie

Excellent service. It was so busy but we had an appointment and it wasn't long before Tyler resolved our iPhone issue and sent us on our way satisfied!

Tim M

I can into the store to replace the battery on my IPhone 5 and it’s 49.99 great price... third party wants 79.99 .. they discovered the battery is bulging so there replacing the whole phone for still same price as 49.99 . Way better price then third party store..... you got issues with apple devices come here

Jeramy Keomounmany

one of the best tech companies out there! their stores are so well designed with the customer in mind.

Broden Steinicke

This can be a really difficult process and it's definitely frustrating to experience tech issues with your phone. I was surprised by how rude people can be to those who are trying to help them and I was also impressed by how well the employees handled it. They are professional and fixed my phone.

Rebe L Campos

It’s Apple and we all looooove Apple but they need to work on their customer service skills!! They don’t treat all customers fairly or with the same amount of respect that each customer deserves. We are the ones paying for the amazing but super expensive product and we keep going back and upgrading. So, what the hell, Apple? Demand that your store agents treat all of us “Apple-mesmerized” junkies like we matter and that we are not dumb just because we may not all be tech-savvy!

Jean Fisher

Great staff. Very helpful with our elderly father's new iphone

Tyler

Looking at this location objectively, I could overhear employees having inappropriate side conversations, providing false information, and just generally giving poor customer service. This is all from one visit. I usually expect to have at least an average experience of wanting to buy something, getting someone to ring me up, and walking away from the store with the product I wanted to purchase. There just seems to be a lack of organizational structure or a lack of management professionalism/experience.

michael christensen

Some of the dudes in here just don't know what they're talking about lol other than that pretty cool place. I would like for once if somebody doesn't know the answer to a question just say you don't know, instead of making stuff up LOL I love testing these guys Sincerely Me.

Maya Grover

Had a great experience here the other day. Even though it was mad busy, Jacob went out of his way to give me a good experience. He was super helpful and made a stressful broken phone experience much better!

Paul Silotti

I didn't feel any pressure to buy anything.

Felipe Sampaio Oliveira

Still in store. Was checked in 1 hour ago, and i supposed to get a message in between 20-25 minutes, what never happened. I come back to the store wondering what happened that i didnt got the message, and was sitted right away, but for another 20 minutes technicians just comes and go and so far no one had come to help me out on a 280 dollars fix(i already knew the price due to apple website). I think due to the price, service should be way quicker and helpful than it is. If i have an option, i would never come back.

Tami Long

Went here to get my daughters broken screen on her phone fixed. The wait time was a bit longer than expected, however after a 2 hour wait time we were able to get it fixed and the gentleman who helped us made sure that everything was working before we left. This is a very busy store.

Tajia Rodgers

I just wanted to give a shoutout to the Technician, Jacob, that helped me last Saturday 10/13/2018. I've been to the Apple store many times and although the wait times are sometimes painful, I have never had bad customer service. This time though, I recieved the best service yet. Jacob was extremely nice, understanding, and compassionate. He really went above and beyond my expectations and turned what was a really crappy phone situation into a smile as I left the store. Thank you Jacob. Your kindness won't be forgotten.

421408 05052016

Was told the battery would be a quick change but when I got there they told me 2-4 hours. We were traveling through as there is no apple store near us. Then the girl helping me had the gall to correct my speech! really disappointed in Apple lately and extremely disappointed in this store!!

marta sanchez

Great service!!! Thomas was theperson that helped me with my new iPhone experience. Thank you so much!! He was a life saver!! I didn't know anything about iphone.

Jon Paul White

It gets really busy. so make sure to make an appointment.

Alayna Carter

The staff here is friendly & helpful for the most part (out of the 5 or 6 I dealt with there was only 1 who wasn't so nice). There are a ton of employees in their easy to spot Apple T-shirts. They've got all of the Apple products & accessories, plus a few other brans with products to on the floor to test out & play with- which is a good thing because the wait can be excruciating! This place is always busy & if you are going in to get a repair or need specific help with a product MAKE AN APPOINTMENT. My daughter's iPhone 7 stopped working out of nowhere & our carrier directed us to this location even though we are located 35 miles away, because it is an actual Apple Store who could offer us a loaner phone while they repaired a defect with hers. We made an appointment but came across an accident on our way & when I could tell we were going to be late I called 20 to 30 mins prior to let them know & not cancel our appointment. We got checked in around 15 minutes late. I expected some extra wait time since had been a little late, so we waited. And waited. And waited. After over an hour I went to the employee who'd checked us in (he was the single unpleasant employee) & asked what was up, only to be told at that point that my appointment had been cancelled because we were 35 minutes late so they'd placed me in the queue...? I corrected him saying that not only were we just 15 mins late, I had called to let them know & was assured it wasn't a problem. He was completely dismissive & said they'd be with me in a few minutes. So after another 45 minutes my name was called. The employee who helped with my daughter's phone was very efficient & great to deal with. So were all the others I saw interacting with customers. They were very patient with those who were techno challenged & did their best to address any concerns. I guess my super long visit is the reason for this super long review... Overall the experience was okay, but not quite the quality I'd expect.

FAKE NAME

Not the best apple store in the area. It’s kind of bland compared to the other stores. The employees are sometimes slow and it’s takes a while to check out.

Dan Yates

Staff is friendly and they have a great selection of accessories. Only deducting a star because everything is so expensive.

Shauna Landa

I love apple. These guys are always doing a great job!

Shawn

Service at Apple so bad I couldn't believe it finally I just got out of Android or some other type of phone and much happier now

Curtis Weller

So many people had a poor experience with this store that I felt compelled to share mine. We called ahead to schedule an appointment at the genius bar. They were over a week out, which was mildly inconvenient. My wife arrived on time and was taken care of immediately. The microphone on her iPhone 7 128GB was broken and out of warranty. They quickly authorized a replacement phone for $319, transferred her data, and she departed with a smile. The phone was covered by a SquareTrade warranty, and Apple emailed all of the documentation we needed for reimbursement. Simple and easy, and we couldn't be happier. Maybe they got rid of the bad... apples.

Christopher Russell

Not helpful. Incredibly slow service. Glad I ended up switching to Samsung.

Kami Anderson

I waited for about 15-20 minutes with multiple employees walking by me and ignoring me. Finally, someone asked if they could help me. When I explained that I needed some help with my laptop, she found an employee in the middle of the store and said he was in charge of taking service orders. She said I’d have to get in line to which there wasn’t one and told me it would be a bit of a wait. No Thanks! I’ve bought an Apple computer, laptop, multiple phones and this is how they treat their customers???? Horrible Service!!!

Wil Wilson

I’m greatly disappointed that no one was able to replace my Beats after over spent almost $400 for them & they came with a warranty. Expecting me to pay an additional $200 because the headphones weren’t as secure as they should’ve been.

Rick Heapz

Long wait even with a scheduled appointment. Staff acts as though they're above the. Customers that employ them.... I own close to $7000 in products. Gonna make a huge switch!!

Josephine Paul

They saved my vaca

Kris Childs

I took my wife’s phone in when it wouldn’t turn on. Verizon told us to just get a new phone and that they couldn’t save the over 8,000 photos that were on the phone (because we hadn’t backed up for quite some time). Everywhere we took it they told us we were out of luck. I went in the morning on a Saturday set up an appointment for 55 minutes later because they were busy (totally understandable), During the appointment Justin took over and was able to fix it. He was very knowledgeable and personable. He understood that those photos and memories are valuable, and The whole time giving me options If we weren’t able to come to a solution. Thank you, and I will be coming back when and if I have any more issues.

Maria Alarcon

There are usually 30 apple employees standing around but only one of them can check you out. I approached 3 different employees and they all directed me to the same person whom I had been waiting for about 30 minutes already. When I put the items I was purchasing back on the shelves suddenly one of the employees who turned me down was capable of checking me out, I then ignored her just like she had ignored me 5 minutes ago. Apple has become the least inefficient place ever.

Rhett Wilkinson

Three different staff members did not know how to help me with my problem. It was so bad that the question should be asked if the staff at Apple are not doing customer service, but strictly sales.

Hailey Rose

I came in to buy a brand new Mac-book Pro 15 inch with the touch-bar, and was treated horribly. The checkout girl hardly spoke to me or explained any of the product. And she let people head of me and my purchase, giving me the feeling of being unwanted and unimportant. It therefore, made me very irritated and feel very unwelcome, causing the product before me feel wrong to buy. I didn't want to support a company with my business if I am going to be treated so poorly. I feel like customer service is a key tool to sales and a good business, and this store had none. Not only was it unfriendly, but very confusing to navigate to even find a salesman in the first place. I feel so bad about leaving such a bad review, since I work in sales myself, but I can hardly believe the service I was given. So long story short, I left and went to Best Buy to get my products there instead. And was treated a lot more professionally, kindly, and the process was so much more pain free that it was definitely worth the extra gas to make the trip out there.

Bradly Wilson

The genius bar folks are knowledgeable and good at what they do

Clyde Wilbur

Purchased a Mac... My granddaughter is in college and loves it. Has a full warranty, plus. You can't go wrong. Every employee is very polite and incredibly knowledgeable about all of Apples high quality products.

Golden Bee

I like this store, I bought my iPhone 8 Plus :)

Ari Schjelderup

They made sure I got helped and put on a list. While i was waiting someone asked if I and been helped again. There was a little bit of confusion with my request to exchange my 6s for a 10XR for $500 but they sorted it out and I got my phone. They were very helpful and even pointed me to a screen protector place that had a better deal than Apple.

Mark Evers

Horrible customer service. I should’ve went by ALL the horrible and 1 star reviews they have. They do t care about the customer.. Always seem too busy.. etc etc etc. I wish there was an Apple store closer. I will go to City Creek from now on. With how I was treated today I almost considered switching to android. This store really needs a good lesson on how to treat their customers. It’s a shame how they don’t care about the customer. They only care about $$.

Joshua Taylor

Plenty of devices to play around with. Helpful staff, not hi pressure. Even on a very busy day, not too bad to be in there.

Todd Meacham

This Apple store is extremely busy but very well staffed. When you first enter the store be sure to check in with the 'greeter' if you have a specific question so they can get an employee over to speak with you. One of the best Apple experiences I've had to date! Very much an example for all Apple stores to attempt to follow.

Nikyli Scherbel

The phones are extremely expensive and you can get the same phone at Walmart for $200 less. That works perfectly for me.

Amber Dwyer

Dallas helped save my laptop today. He and the whole apple crew were attentive and timely. A wonderful experience, definelty would go again and recommend to anyone. Thanks Dallas!!

D Child

Wonderful Customer Service. The guy answered every question that we had and took his time, even though we didn't purchase anything that day!!! We will definitely go back to that location.

Irina Pierpont

I really don’t send poor reviews, i like to share my positivity. But, This place is a nightmare! So busy or pretend to be busy.The tech took my info and stated the wait is about 2,5 h or an appointment in 5 days. In about 5 min she said come and check with us in 1,5. I was staying there and used a charging station for about 30 min and watched the process : 4 associates are wondering around,talking,laughing, some are really working. I gave it a shot and asked what’s the wait time now. Ridiculous, they didn’t even have my info!!! I was told if I want assistance I need to come back in about 2 hours,after I already spend over 40 min there. Oh, and an other advise I got: my phone is almost 3 y old and it’s better to get a new one!!!! How about that?! They are not spending their own $$$. Will never go back to overrated Apple store. Even 1 star is to many for no service but there is no option 0 stars.

Jesse Cordova

I'll I needed was a airpod case, they were in stock but I had to schedule an appointment 2 hous later. Why do I have to schedule an appointment that would take minutes to grab from the back. Come on apple what's with the inconvenience for no reason.

Liesel Eisert

Great place to go see and try out the new Apple products. Also if you need help with any of your Apple electronics make an appointment at the Genius Bar. They do allow walk ins, but you may wait longer.

Parry Arbon

I’ve had nothing but great experiences here at fashion place! I truly believe the employees here try their best to help every customer, and you will notice most all of the negative reviews are about how busy they are.. which is completely out of their control. If you make an appointment, they will help you! If you don’t have an appointment, they will also help you when they are able to! I’ve been a customer under both circumstances and can say that they do everything in their power to make sure everyone leaves happy with their problems resolved. It makes paying a premium for any Apple product worth every penny.

Jed Wunderli

I’m a fanboy. I love apple products. I’m typing this review on my iPhone. I have a MacBook Pro, a late 2015 27” iMac, and a 2008 Mac Pro. The rest of the family has plenty of Mac stuff as well - everyone has an iPhone and MacBook Pro. Going to the apple store is like going to Disneyland - including the lines and the prices.

David McAllister

This Apple Store has been hit-or-miss. I've had some very good repair experiences here, but I feel like lately they've been overly uptight about honoring their warranty on cables and headphones. Their standard, white iPhone charging cables are very fragile. Under normal use they frequently wear through the plastic at the neck of the cable in under a year. But the guys at this Apple Store say that wearing through the plastic is a sign of abuse, so the warranty is voided. No, it's not a sign of abuse; it's a sign of a weak product.

Jocelyn O'Bryant

Who says no I can’t help you when you ask? Are you kidding me?? He’s just standing around doing nothing! Awful customer service. Of course I get here early and they’re running behind. I have 2 kids a newborn and a 2 year old. Tried calling two days ago when my phone started having problems and of course no one answers. Called 3 times was waiting for 5 minutes each time. And Apple sent me to sandy two days ago telling me they could help me at expercom when they couldn’t. Can’t stand the service I receive from Apple.

Jordan Taylor

I get so frustrated with the Apple store and their process of handling service. I have a very spontaneous work schedule so scheduling an advanced appointment at the “Genius Bar” (which let’s be honest is an oxymoron) doesn’t work for me. When I have a random spare moment I’ll stop by the store when I have a product issue only to be told I have to wait for hours when there are employees just standing around! When it finally is my turn, sarcastic millennial hipster Bob acts like he doesn’t have the time of day to address my issue and I am usually told within 30 second I should just “upgrade” or “buy something new”. Really? I waited hours for a minute of your time? I own apple everything. Laptop, desktop, phone, watch, you name it and love the products. The act of having one of those items serviced is a nightmare. Bad enough to make me want to discontinue purchasing Apple products in the future.

Chris Obay

Hate visiting Apple stores. Super confusing who works there and who doesnt. Also hard to get in and out with what you came for.

Raz Tim

Worst place to call they will never answer ur call and will hangup . I tried more than 15 times and its same always .

Frankie Gibson

I was in the store for 15 minutes and no one approached me. Went in specifically to purchase and iPad and left with nothing.

Josh Woodward

My MacBook Air was being faulty with the USB. I took it to these guys (make sure to make an apt, they’re busy) and the Genius Bar tech who was assigned to me made the correct decision and sent my Air off to Apple. It returned very fast and was operating perfectly upon it’s return. They were great with answering questions and know their stuff.

Claudia Peinado

Lol employees are way to into themselves. You walk in expecting them to be there to help yet they act botherd when you let them know what you need.

Roger Taylor

Good service if one can tolerate the siren-like level of the noise.

Mark McCormack

I think I would rather put a gun to my head then come here again. They wanted me to wait two hours to sign paperwork to hand in my watch to get it fixed. When I wasn’t willing to wait they made an appointment that is 8 days out. 8 freaking days. Not only that they are charging me $300 to replace the screen on a $450 watch.

Becky Palfreyman

Seen earlier than my actual appointment, my phone was diagnosed & replaced quickly by an engaging employee

Loren

I’ve been here multiple times and sometimes it is good but the last few times not so much. The store is way too busy and seems chaotic. I had to plead my case just to get a lightning cable replaced under the 1 year warranty because it shorted out. They said it was my fault for using it too much.

Whitney Oswald

This store has horrible customer service. The Apple store in general is an awful experience, but this one is particularly bad. In my last visit, getting my laptop fixed, the store staff basically ignored my complaints that the last 3 Apple laptops I've purchased have all had some sort of major failure (all within warranty period luckily), and told me if I didn't like it to stop buying Apple. Apple quality has really gone down hill, and their service is even worse. I would expect a >$2,000 laptop to work > 12 months, I also would have expected Apple customer service to be some what apologetic about these issues.

Dallin Barker

Great place. Came here to get my mom a new phone and the staff were really helpful. They showed us how to transfer the data, and how to use the new phone. And they had a ton of displays that were fun to use. We were able to compare prices on the phone and how much were save with a trade in.

Collin Toyn

I have only ever come to this location for business order pickups, but they always lose my order. I'm sitting in the store for more than 20 minutes consistently to pick up business machines. It's happened more than 10 times, I'm not quite sure why they are missing the mark.

Lexi Jordan Conrad

Excellent experience with my purchase. The gal that helped me, answered questions easily and was very polite. Highly recommend this store

Sara Pascucci

Invictus was a phenomenal employee to help me out right away with excellent service and throughout the service he was such a funny and nice person(make him manager)!!! Everyone else as well in the store was friendly. Highly recommend people going here.

Jay Fre

Knowledgeable help, great inventory, always helpful staff.

Steve Mak

The worst store i ever been ,customer service is terrible, they don't respect the 1 year warranty is coming with the phone...anyway im glad we have the apple store in the gateway and it have very good customer service !

K Lewis-Kooring

Great store. AWESOME customer service.

Megan Wilson

Great customer service! Excellent selection of wireless ear buds!

Marc Sanchez

Bought a Mac Book Pro there they were very helpful

Alexey Pismenskiy

I’ve heard about 29 dollars deal on battery replacement and went there. Spent 4 hours waiting and after that they told me that I had water damage and they have “good deal” to replace the phone for 349. No thanks. This place sucks.No real service, just bunch of teenagers who were thought to rip off customers

Mattie James

We had the best experience because of Collin Anderson!!! He seriously went above and beyond helping us fix our problem. He is so nice, personable, and had us laughing the whole time. Thanks for helping us have a great experience at Apple!!!!

Laurel Giard

I went to the Apple Store today after getting a run around with Verizon for over an hour with a very polite Verizon Technician who pushed the problem off onto Uconnect with Dodge. I was trying to tell them problems preexisted the Dodge but I had no luck. So I went to the Apple Store in Murray Utah. And had the awesome experience of my phone crashing while they were working on it. The people there were so polite and friendly and explained everything to me. Even the chance I could loose my text messages. They tried everything. To my surprise they replaced my phone, out of warranty because they couldn’t restore to the condition I brought the phone in. These people are awesome. I’m going through a lot stuff in my life right now and you’ll never know how much this gesture means to me and how much joy you gave me today. Thank you so very much for bringing joy into my life today.

Sherri Narvaez

Make an appointment 3 to 4 hours out or days out so they can diagnose a problem. How ridiculous is that if you live in a town that is hours away? So you can buy another phone and send that one in and see if they can fix it... Ohhh buy TWO of their products to make sure they work! So $1000 x2 to keep your phone working and with you? Hmmm... is this why people who have been loyal customers for years going to other products... YES!!

Alyssa Anne

Apple store employees are great! My apply charger from Best Buy failed and the Apple store is replacing it for free! Great customer service, this is why Apple is such a great brand!

AJ Johnson

All the display devices were up and running, as well as available for testing in-house. The staff are dedicated and committed and will explain all the details of a device if you ask about it. I have never seen workers who were so caring, they seem to be genuinely invested in the customers needs and concerns.

Ben Chacon

The store can get crowded quickly, so I suggest finding a friendly staff member and checking in we with them as soon as you can. That will help to ensure that you get the 1-on-1 attention when a sales rep is available.

Nikolas Garff

Mike and Chrissy at the Apple store were so kind and considerate to my needs. Thank you both for your help!

Douglas Webb

I believe the negative reviews are simply from people who are entitled and self important. It’s a busy store and an appointment is required for best service. It may take 2 - 4 hours to replace your screen. Look around, it’s slammed busy and yours isn’t the only screen they are replacing. Just be glad you have a factory authorized tech doing it vs. the minimum wage guy in the kiosk. If they mess it it up, they replace it where the kiosk kid will shrug his shoulders and move on. On that note I had amazing service today. Arrived on time, got checked in, and was on my way with a replaced screen in 2 hours for $29. BUY the Apple care guys, it’s sooooo worth it. My only negative was the snobby customer that cut in line and had the cajones to say to the rest of us, “I have a baby and need faster service.” - lady I didn’t bring my kids for a reason.

Nikayla Petersen

I walked in without an appointment and my man Jack took me under his wing and walked me through the steps to fix my problem. Because he was helping me out, he went 20 minutes over his shift. I was really impressed with his customer service knowing that it was my cause that he was going home late. The customer service of Apple associates will keep me loyal to their products.

McKenna Hill

I’m surprised by all of the negative reviews on here. I’ve been to this Apple store twice in the past month and they have been nothing but great to me! I was in and out of the store in less than an hour and the sales associates helped me buy an Apple watch on credit and even set it up so it was on my wrist before I left the store. Will definitely be back if I have any issues with my devices, I trust these guys!

Jesse Deollos

Very good thanks you