Reviews of Panasonic Electronic Devices (Computer Repair)

Sebastian Perel

Technical Service Panasonic, I write to you to express my disappointment as a client because I feel betrayed by Panasonic. In November 2013, I bought a digital camera, Lumix ZS 30, intended for my vacation in Patagonia during the months of January and February. The camera came defective, leaving black spots in all my pictures and also ruining the record of beautiful and unforgettable moments. When I returned to the US, I consulted the warranty and sent the item to Texas, explaining the problem and hoping it would be fixed. They promised a replacement unit. It was not so, as I received back the same camera. I tried it and it apparently worked well, so I had nothing to complain and remain, let us say, "satisfied". I spent a few months in January and February 2015 abroad again, and the same thing happened after a few days: dark spots in the pictures. Two ruined vacations, and this time I became upset and knew I had not bought a good camera. But worst of all was to come. When I contacted technical support a second time, the "technician" who spoke with me explained that the period of 1 year warranty had expired, and that I "had not been responsible enough to communicate with Panasonic" after the serviced camera was returned to me months earlier, and while Panasonic had been "generous" to repair my camera during the first year, the problems of the camera were no longer Panasonic's problems. I want you to know that you not only lost a client, but if Panasonic generally treats its customers so rudely, this will have larger implications for your company in the long term. To offer a warranty is not a favor, it is a commitment. This commitment was not fulfilled, and I am left feeling betrayed. Mostrar historial de mensajes

S B

I had a great experience. I sent in my home telephone system since they stopped working. I wrapped them up properly and placed a note detailing what each handset had wrong with them. Included a copy of my receipt and a chat transcript I had with Panasonic live chat online. Within two weeks, I got a package in the mail. It contained 3 new handsets with base, batteries, and clip. It was as if I purchased new items. They were sealed boxes. Well packaged and sent via USPS. It was a non-eventful process and I was pleasantly surprised. I was afraid of the process after reading reviews. But i can say, mine was easy peasy! My warranty is set to end in 2 months, so I had no troubles as I was in Warrranty Period. Hope this helps.