Reviews of Dell Computer Corporation (Computer Repair)

Michael Wu

Nice

muhammad tahir

Nice place to work. People are very humble and technically skill full. The place is clean smoke free and huge parking lot

Lowell Dennis

A great place to work!

Tom Yu

Really nice campus with great cafeteria

Gray W

Really good place to work looking for a job Dell takes care of his employees. Hand down one of the best places to work in Austin

Mary Luedecke

HORRIBLE customer service. Will never give business to this company again

Ron Joy

Nice office. Consulting for them has been a solid experience. The cafeteria is so-so and a over priced but convenient.

Karen Stevens, Realtor, GRI

I called your Tech Dept and told them about my touch screen that has what looks like water bubbles under the screen and they said it will eventually ruin the computer if I don't get it fixed. They said I could pay for shipping and send my Dell Laptop to them and then they could tell me how much it would cost to repair, but they could not give me an estimate on the phone. Really? I have to do without my computer, pay for shipping only to find out that the repair would be more than what the laptop is worth? Not only that, I'm told this is a flaw within your company on touch screens. Dell should be fixing what they did not do right the first time!

The 512 Lifestyle

Nice campus

Milene Trujillo

Dell, la mejor empresa para trabajar

Ben Alicea

DO NOT BUY a Dell Inspiron 3670. As a computer professional, I have purchased many dell servers, desktops and notebooks computers. I recently purchase a dell desktop, and I was not able to open the box until a month after I purchased. To my surprised the computer turned out to be a lemon, crashed and corrupted files a few times. I called dell to return the computer and received the same message by many departments, its been over 30 days you cannot return. Dell just lost a long time customer, I never recommend dell computers again.

Luciana Cunha

Best place to work.

Red Thunder

If I could give their customer service a zero star I most definitely would. I was on the phone with them for over an hour today (not including the six other times I was on the phone with them) trying to get them to schedule a pick up of a defective gaming monitor of theirs. I was first put on the phone with a rep who I was hoping could help me, but oh man was I wrong. They couldn’t help so I was transferred to another department to assist me. Come to find out that department couldn’t help either, shocker, so I was transferred again. This went on for the next hour and I was transferred a total of seven times. Finally I was transferred to a rep who was able to help, only she neglected to give me a critical piece of information. After spending the next several minutes on the phone with her she was able to send me a shipping label to have UPS get the item. The critical piece of information she did not give me was that I had to pay UPS to get Dell’s broken item from my house. I’m now going to just drop the item off at UPS and hopefully wash my hands clean of this pathetic company. Dare I say their “customer service” is worse than Comcast’s? I think they are on par with each other. Oh and just a quick note, this was probably the 20th time I called trying to get this issue resolved. So word to the wise, please please don’t buy dell, buy from a company that actually cares about their customers.

Aida Likaj

Lab rocks! Cafeteria is awesome!

Lisa Smith

$600 desktop tower just arrived from Walmart. Computer is bad on arrival, Windows won’t even load. Six hours with tech support from india, I have a headache. Computer is now a paperweight being returned to Walmart tomorrow. My parents age 70 just wanted a simple new computer. Thanks for waisting our time!

Alexandre Nunes

Great place

Justin Frodsham

Yay Dell?

Francis Sales IV

Great atmosphere. Hungry workers

Katie Green

Product Design and Engineering offices for Dell Technologies

Lt Wheeler

Corporations at their best

David

HORRIBLE customer service

d sander

Dell has no quality control, pushing it to their customers. I ordered a new XPS from the dell website. 1st one wouldn't turn on, 2nd one had a defective track pad, 3rd one goes into repair tool loop and appeared to be a rebuilt unit. Customer service is ineffective at best. Also dell won't post my negative product review on their site for other potential customers to see. Beware...

Jessica Caldwell

I brought a Dell computer less then a year ago and it crashed on me. When I called Dell to request a recovery disk, they charged me a little over $20.00 and it’s been over 3 months and I still haven’t received it. I tried calling customer service, which happens to be in India I guess and all they did was transfer me from one person to another and would finally hang up on me. I’ve tried 4 times to call and never got a resolution. I have no choice now to buy another computer and it won’t be a Dell, since I need it for my home business. DON’T BUY DELL

Jeremy S

Dell doesn’t believe in real customer support. If you have a problem with the technical support they give you, you can only complain to the tech support people. They have no way to file an actual complaint. Cause they don’t care, they already got your money.

Ellsworth Boyle

It used to be that they built the computer you wanted. It was great. Now they send you options and expect you to figure out (with minimal assistance) how to put it in your computer. Stay away.

Robert Dildy

Great place to work

Jesse LaMar

Super disappointed. I used to love this brand. Spent 3 hours today trying to research a new gaming laptop. Their website is awful and navigation is a total chore. Then they have too many redundant options. They literally have a G3, G5 and G7 laptop with all the same specs and same price. Literally all have an i7 processor, a 1050 Ti graphics card, a 128 SSD and a 1TB HD. How the hell am I supposed to know the difference?? So I tried calling their customs service. After 15 minutes and 3 calls to try to talk with an actual person, I gave up. So confusingly redundant models, poorly designed website, and unnecessarily difficult to get ahold of an actual person in customer service. So I'll be taking my $1,200 somewhere else. Very disappointing. Hard to believe Dell is still a big company.

Marlyn W

If I could rate 0 stars, I would. The WORST possible customer service ever. EVERYONE is in India that speaks terrible English. You have to repeat yourself multiple times. I ordered a computer and was promised a delivery date. Now they say it is 2 weeks later. CRAZY lack of service.

Matt Bennett

Needs a bit more variety. Where are the groceries?

Mark Gengler

Have now spoken with three different people from India whose command of the English language is limited at best. I purchased a computer for my business in March of this year. Had the same problem since day one. Sometimes it loads windows sometimes it get "stuck" at the dell logo. Requested replacement from day 1. Tech support "assured" me that they could fix it over the phone. Three months they have determined they cannot fix it over the phone and it must send it back to repair (approx 3 weeks). Requested them to replace the computer, was told that "they don't do that". Then I was told only if in the first thirty days. Asked if I have had the same problem since day one and and still today made a difference. The response was "NO". I then requested to speak with a supervisor and was told "that would not happen and that the supervisor , if they spoke with me would tell me the same thing". I asked directly "are you refusing to connect me to a supervisor?". I was told yes . I demanded to speak with a supervisor and requested their name. Was told to hold for a moment. 5 min. later they came back on the line, asked if I was still there and wished to speak with a supervisor. I stated yes and was told it could be a while as the supervisor was "tied up with another irate customer (that was great to know)." I was on hold 27 minutes for the supervisor, with them checking twice to inquire if I was still on the line and still wished to speak with the supervisor (seems like they were hoping that I would give up). Michael the Supervisor, which I am certain was not his name, was such that it created yet another creditably issue. Michael proceeded to tell me that he was familiar with the situation, and that their was nothing that he would or could do. I asked to speak with his supervisor of which I was informed "that he did not have one", and that was not the company policy. I requested clarification of that point was told "you heard me". I then asked him what exactly he could do for me, he repeated "nothing. I asked what the company policy was if I was still not satisfied. He respond he "might" be able to escalate it to the resolution team for review. I asked how do I contact them and was told, "you do not" they will contact you after reviewing the issue usually within 36 to 48 hours. I was contacted by the resolution team (from India) and they reviewed the issue and that it was my problem as the warranty clearly states they will only refund or replace with the first thirty days. Guess my mistake was not requesting an immediate refund. He stated "exactly". His English was poor and difficult to follow resulting in my asking numerous times "what did you just say'. Of which he became defensive and rude. I asked whom was his supervisor and he responded with "that is none of your business and has nothing to do with the issue". I asked if he was telling me that I could not speak with his supervisor. He responded with "absolutely correct". I asked to be contacted from someone within the United States, he stated he could not do that". I requested he could not or would not , he replied will not happen take your choice. I asked if there was any other alternatives to resolve this. He replied send the computer to us and we will fix it, "anything else is your problem". It seems intentional to delay my request for replacement until outside of the thirty day window. It seems deliberate to have customer service folks that barely speak English. And they obviously know the language because they understand exactly what you are saying. And it seems by design to prevent you from connecting to anyone within the United States and or making a complaint directly to anyone within the US. And it appears that they hope to wear you down (4+ hours) so that you will "just go away". I cannot imagine the Michael Dell would run his company this way. Is this the culture and policy of Dell going forward?????

Roofing Siding Gutters Roofing Contractor

I bought a Dell computer one and a half years ago and today my laptop hard drive went out. No warning signs no telltale signs, just crashed! Just a message on my screen saying that my hard drive was not installed. Come to find out it is a mechanical hard drive that just crashed! Period! Junk junk junk! Do not buy dell! Make sure any computer you buy from now on has a solid-state hard drive.

Ananth Boyapalle

Dell corporate campus

Shelby

Listen Dell, we go some issues that need to be solves. First off, two of your stores have been permanently closed. Why is this? Have they been doing some of the weeds illegally? Do I need to send the DEA out there to help prevent that from happening again. I feel like it has to do with prostitution. Maybe, I don't know man, but it needs to stop. This is ridiculous. We the people, should not have to worry if our computer company is doing the illegals. Especially when schools use them. This is an outrage man. I am about to go all Big Money Saliva on you, but I'll spare your life. Also there is no second thing.

sparksnsmoke .

I was there for a tech usability study and it was pretty straightforward. No problems except building 4 is not well marked or easy to find

Brian Lawson

I cannot seem to get my money credited back to my card and I cannot get anyone in the United States to handle my issues. I keep getting India for help. It wouldn't be so bad if I could understand them. They are doing the best they can but their accent is too strong to understand them.

BERNARDO FUENTES

The best technology corporation in the world

Jason Devos

Nice campus

EA Inc

The worst and worthless possible customer service. If something is gonna happen to your computer after the purchase, just forget about Dell's existence. You will not be able to get anything done anyway, anyway!

Ed Skrljac

Got a new computer Dell xps-13 9370 and the sound wouldn't work on the laptop. Dealt with IT support and decided I should mail it in. Spent alot of time dealing with people I could barely understand. I have wasted a week of time dealing with Dell and it's terrible support. DO NOT BUY A DELL.

轲 荆 - Felix

Work was difficult

Jonathan Boecher

Work

Diego A. Múnera C.

What a great place, a wonderful experience.

Brian Fuller

"Dude, you got a lemon." should be their new motto. Within the last year I have order 2 Dells. One was for personal use at home. Shipped with a faulty HDD, had to be replaced under warranty. The other was a desktop workstation that arrived with two big dents in the case. The box was not damaged. It's as though they fired their FQA department and now expect customers to be the final quality checkers. If you're looking for quality, look elsewhere.

Jay L.

This place is great!

Arjun Gupta

Modern architecture Dell campus

Kelly tobin

In love it there

Andrew Nugent

Dell is a great company to work for

Jewelee Rivinius

I would give any computer made by dell 0 stars but that option is not available! This is my third & last one I will ever buy from dell! It was advertised as a bundle package with accessories that won’t even work with it. Had all the programs on it that go with accessories but just wasted my money! My 7 year old computer has lightening speed compared to this piece of worthless metal! I’m so done with dell!

Ernesto Escobar

They trick you to get their sales. I Ordered a computer on December 3 as a Christmas gift, the supposedly guaranteed delivery before Christmas, the exact delivery day would be on December 15. Yesterday reviewing the order I saw that they had changed the delivery date for January 5 to 10. I contacted the customer service and they informed me that they had problems with some supplies. It's cheating when you promise something to sell a product or service and then brazenly alter the commitments. Dirty way to do business DELL. Shame on you!

Goddess TT

It's dell south campus.

Wilson Tang

Meeting with Michael dell...really?