Reviews of Apple University Park Village (Computer Repair)

Shervonda D

Store employees are AWESOME! Store needs better signage outside the store so it will be easier to find and a bigger location.

Brigette Osburn

Super busy place, lots of people to assist but all are working all time. Make an appointment if you can. It can take hours to be seen without. I made an appointment but the Apple guy said some people can't. They usually are helping two people at a time at least. He did help me get my IPAD up to date and taught me how to back it up, but we can't figure out why it went crazy Saturday night.

Desert Nomad

Carlee did an outstanding job getting my MacBook Pro fixed (swollen battery) in just two days. Overnight to the repair depot and overnight back. It could not have been faster. Great service as I am from Nevada and on the road traveling for six weeks. Six stars.

Austin Stromberg

Of course it’s always clean and the people are always friendly. The best experience in computing!

Timo Alger

I came in for an appointment to have my IPhone battery replaced. The staff was friendly as always but unfortunately the could not help. The genius mentioned that my phone was slightly bent and that they couldn’t replace the battery. They pushed to try to get me to buy a new phone instead. That would have cost me hundreds of dollars. I’m fed up with Apple to the point where I am going to purchase a Samsung Galaxy instead. Sorry Apple, I’m gonna have to make the switch.

VAL DUNCAN

they used to be nice to people now they are not thats why i am switching to android!!

Leslie Beatriz

I came to the Apple store to have my battery replaced on my phone, and it went pretty well. I kept thinking I was going to wait a ver long time, but I was in and out in less than an hour. Keep in mind, this was on a weekend, and the store was completely packed! Very good customer service from the employees!

Cole E

I made an appointment to have my cracked phone screen replaced; from the person who greeted me, to the person who assessed my phone, to the person who checked me out once my phone was fixed were all superbly friendly, helpful and attentive.

M

Ross changed my whole experience with Apple. I am very pleased with how understanding he was and how much he changed my view. I thank Ross from the bottom of my heart, and I will definitely be taking my computer back to Apple University Park Village.

Betty Fisher

Took good care of you

John Smith

Called and made an appointment to replace battery on my phone. Get there no appointment and the price I was told to replace the battery was not correct. Be careful with this company they lie just to get you there and bait and switch.

Irfan Beig

Went there to get 1 week old Macbook pro checked, but they didn't have time. Apple customer service has gone down. However, When you get to meet the person they are very good.

Nicole Zavala

Very poor customer service. Do not go to this location. One tiny scratch on my airpod charger that has been sitting in caseholder/ pouch for almost yr classifies any issue as a damage item! How is that even remotely right?!? N the rep said oh yeah i can tell you take care of it, but u see that scratch yea that is going to make it damaged claim. Just beyond disappointed in Apple

angi graham

Once I sign in and got assigned to the tech that could help me with what ever problem, purchase, or questions I might have, I was asked to stand or sit in a specific area, and help would be right with me.The employees that I’ve dealt with have always been extremely knowledgeable, professional, helpful and very nice. When I first walked into the store it seemed cayotic, unorganized and extremely busy. But after being there for a while I realized that besides having a different customer service style, it actually works. I loved that the customer didn’t have to take their purchases to a check out counter, because the tech said that he could check me out right there, right now. But the best part of my trip to the Apple store was, that after I was helped with whatever I first went in for, I got to look around at all the latest Apple products. I just wish I lived closer than 2 hrs away so I could sign up for more of their free classes.

T Wynne

My daughter broke the tip of the charging cord off inside the IPad she uses as an assistive communications tool. I tried the glue method to remove it, then the drill method, and all I managed to do was get the the tip stuck further in. In desperation, I brought it into the crowded Apple Store, expecting to wait hours for nothing. A manager immediately greeted me, saw the problem and gave the IPad to Steven to fix. Less than twenty minutes after we arrived, we had our machine back, fully functional, and without being charged for the service! Next time I have trouble with a machine, I'll start here instead of YouTube!

Janet Lasater

This Apple store is very efficient. I made an appointment to get my audio fixed. This store is always busy, however, when they are with you, they give you their full attention. They explained the process and how long it would take. I shopped while I waited then picked up my repaired phone.

GLENDA DEAN

LOVE THE WAY APPLE CARES FOR THEIR CUSTOMERS & ESPECIALLY AARON❣️

Queen harly 104

I went for a problem with my iphone and it was saturday i have an appointment at 6:00 by 6:20 i was out with a new phone , they took care of everything and work really fast , very friendly staff

Hanayo Fukuchi

Best service hands down!!! Customer service is amazing. They saw me literally 5 mins before closing and got me to the genius bar right away and helped me unlock my disabled iPad.

Marla Ware

It’s a busy locations, so without an appointment, it could be an hour or more wait. They text you when there is 5-10 min left before you will be seen. I simply spend the wait time at the Starbucks and nice stores in the shopping center. The staff are very friendly and knowledgeable. I have been there twice for Genius Bar, and both were great experiences.

Victor Hadash

Spent 5 hours inside the location to simply buy a phone and transfer info from old phone to new phone. Purchase of new phone was easy and seamless, but the data transfer by the “Genius” was horrific. Left the device with the employee while we went to eat dinner because the transfer would take over an hour. Came back to the store and employee had left and transfer was not completed. The employee couldn’t do it and just left without notifying us. Then manager says he is just sorry and understands our frustration. Another employee tried again and then found that the new device had programs downloaded to it and a passcode??? Also found that the serial Number was not valid when an error screen popped up. Employee reset the device and tried again only to find that the device is probably faulty and he went through the steps to get us a refund and try again another day. Took the SIM card out of new device and switched that one with the SIM card in old device. Now old device won’t work or read the SIM card at all!!! 5 hours spent in the store and all we got was an apology and try again. Smh....not a good experience at all.

Tammy Velez

We are Apple fans in our family! They have always taken care of us whenever there’s been an issue and the store is the most convenient to where we live and has great customer service all the way around. Apple over android any day! I’ve used both and find apple way easier to navigate.

Savannah S

Expectations are always exceeded. Very fast and friendly service. These guys know what they're doing.

AARON A AMOS MD

Great Service

Valeria Marie Martinez

fast reliable service

Kimberly J Smith

they couldn't fix my phone at a reasonable price but it is a nice place lots of people there

Taylor Lloyd

Bought a MacBook Pro with touchbar and took good care of it. Two years later it has a faulty screen. They looked at it no damage at all and they won’t cover the cost enough, knowing well its a defective product. At this point it’s less expensive to just buy another computer (not apple of course!) save your money do not buy a MacBook Pro with touchbar.

Atomic Leek

Helpful staff and useful workshops

Art Exum

Trying to call for technical advice. Spoke to an automated not-so-intelligent AI device. Sat on hold for over 10 minutes before giving up. I guess product support is no longer a priority with Apple. If I were purchasing a new device, I suspect I'd have gotten a different response.

angelica aguilar

Had exceptional customer service during my visit! From the moment I walked in to the moment I left my transaction that I thought would be a nightmare bc of the chaos was the smoothest process ever. Will definitely be continuing to visit for any of my future apple needs.

Yajaira Reyes

This location is busy but we were helped quicker than I expected. The nice man who helped my fiancé with his phone was knowledgeable and explained everything that needed to be done. The staff works together, I saw them help each other numerous times in the time that we were there.

Andrew Cunningham

Small space. Absolutely shoulder to shoulder in the store. Have to yell at each other to have a conversation.

Syed Raza

A very busy apple store among few apple stores in Dallas. The staff is very professional, dedicated, courteous and helpful. The usual wait time is 30 minutes to reach a professional. Once you are attended it doesn't take too long to solve your problem.

Mark Shelby

Great tha help was good and on tha job...

Dianne Hebert

Fix probem,have alot of worker and they nice.

C&D Projects

Set me up with exactly what i needed. Got the work done. Completely Happy. Wonderful place bought most all our Apple products from there.

Dave Curlee

Excellent staff. Knowledgeable and very very helpful. They go above and beyond!

D'ivion Allen

They don’t answer the phone !

Odinn AEsir

Great store, great selection of Apple products, but service was a complete mess. Ordered an item online. Was notified it was ready for pick up. Went to the location and there was a line out the door. Waited patiently in line. Was finally approached and asked the reason for my visit. Once they found out my reason. I was escorted to another area of the store and forgotten about. I stood there and watched the person that was supposed to sign my item over to me skip me five times, while my item sat there in front of her. After having been there for over an hour I lost patience and stepped in front of the sixth person and asked the attendant if I could just have my item because unlike the last five people I actually know what I want, actually bought something, and just want to take it and leave. I'm not even kidding, the five people screwed around asking to see multiple items, asking questions that they could have easily figured out themselves online, and then ultimately leaving without even buying anything. Just a small suggestion. How about have prepaid items be signed over by the person who retrieved it from the back? Instead of making someone stand there for over an hour staring at said item? Probably will never go to the store again in person. And will just have it delivered. I compare a visit here to standing in line at Disney World for three hours to ride a two minute ride that ultimately sucked in the end. Oh, the Apple ear buds are pricey but awesome. A definite must have for your iPhone.

Juana Romero

Very courteous and professional staff. Waited a maximum of 5 minutes before seeing a customer service representative. Bought a rose gold MacBook for school. The representative seemed very knowledgeable. The runners are very fast, have to say that. Everything was great. Will definitely be back when my daughter is ready for her very own MacBook.

Mr J

The employees that work here are very respectful and they help me I took my iPhone 8 Plus to this location and I thought my iPhone 8 Plus was dead because it wouldn’t turn on! But this nice employee that work there told me the update iPhone 8 Plus do get frozen time to time but the guy told me if it keeps acting up! Judy take it back here and they will replace free of charge as long as it’s up the warrant thank you Apple store

Janet Lopez

Nice quick service. Very helpful staff, great accesories.

Bill Catoire

The Apple Store was packed it's really busy, you have to make an appointment to be seen, But the staff was quick to welcome you and take care of your problems. Staff was very knowledgeable of the iPhones we appreciate the easy in and out

Shervonda D

Store employees are AWESOME! Store needs better signage outside the store so it will be easier to find and a bigger location.

Brigette Osburn

Super busy place, lots of people to assist but all are working all time. Make an appointment if you can. It can take hours to be seen without. I made an appointment but the Apple guy said some people can't. They usually are helping two people at a time at least. He did help me get my IPAD up to date and taught me how to back it up, but we can't figure out why it went crazy Saturday night.

Austin Stromberg

Of course it’s always clean and the people are always friendly. The best experience in computing!

VAL DUNCAN

they used to be nice to people now they are not thats why i am switching to android!!

Leslie Beatriz

I came to the Apple store to have my battery replaced on my phone, and it went pretty well. I kept thinking I was going to wait a ver long time, but I was in and out in less than an hour. Keep in mind, this was on a weekend, and the store was completely packed! Very good customer service from the employees!

Cole E

I made an appointment to have my cracked phone screen replaced; from the person who greeted me, to the person who assessed my phone, to the person who checked me out once my phone was fixed were all superbly friendly, helpful and attentive.

M

Ross changed my whole experience with Apple. I am very pleased with how understanding he was and how much he changed my view. I thank Ross from the bottom of my heart, and I will definitely be taking my computer back to Apple University Park Village.

Enrique

They need to work on their greeting skills. A greeting of 30 feet is very impersonal.

Betty Fisher

Took good care of you

John Smith

Called and made an appointment to replace battery on my phone. Get there no appointment and the price I was told to replace the battery was not correct. Be careful with this company they lie just to get you there and bait and switch.

Nicole Zavala

Very poor customer service. Do not go to this location. One tiny scratch on my airpod charger that has been sitting in caseholder/ pouch for almost yr classifies any issue as a damage item! How is that even remotely right?!? N the rep said oh yeah i can tell you take care of it, but u see that scratch yea that is going to make it damaged claim. Just beyond disappointed in Apple

angi graham

Once I sign in and got assigned to the tech that could help me with what ever problem, purchase, or questions I might have, I was asked to stand or sit in a specific area, and help would be right with me.The employees that I’ve dealt with have always been extremely knowledgeable, professional, helpful and very nice. When I first walked into the store it seemed cayotic, unorganized and extremely busy. But after being there for a while I realized that besides having a different customer service style, it actually works. I loved that the customer didn’t have to take their purchases to a check out counter, because the tech said that he could check me out right there, right now. But the best part of my trip to the Apple store was, that after I was helped with whatever I first went in for, I got to look around at all the latest Apple products. I just wish I lived closer than 2 hrs away so I could sign up for more of their free classes.

Greg Woods

I have always been treated courteously and received good service. Never once experienced rude staff, maybe because I wasn't rude to them. The only downside is that the place is insanely busy, 100 percent of the time. It takes a week to get a Genius Bar appointment. We need another Apple Store in Fort Worth or possibly Arlington.

T Wynne

My daughter broke the tip of the charging cord off inside the IPad she uses as an assistive communications tool. I tried the glue method to remove it, then the drill method, and all I managed to do was get the the tip stuck further in. In desperation, I brought it into the crowded Apple Store, expecting to wait hours for nothing. A manager immediately greeted me, saw the problem and gave the IPad to Steven to fix. Less than twenty minutes after we arrived, we had our machine back, fully functional, and without being charged for the service! Next time I have trouble with a machine, I'll start here instead of YouTube!

Janet Lasater

This Apple store is very efficient. I made an appointment to get my audio fixed. This store is always busy, however, when they are with you, they give you their full attention. They explained the process and how long it would take. I shopped while I waited then picked up my repaired phone.

GLENDA DEAN

LOVE THE WAY APPLE CARES FOR THEIR CUSTOMERS & ESPECIALLY AARON❣️

Queen harly 104

I went for a problem with my iphone and it was saturday i have an appointment at 6:00 by 6:20 i was out with a new phone , they took care of everything and work really fast , very friendly staff

Hanayo Trujillo

Best service hands down!!! Customer service is amazing. They saw me literally 5 mins before closing and got me to the genius bar right away and helped me unlock my disabled iPad.

Marla Ware

It’s a busy locations, so without an appointment, it could be an hour or more wait. They text you when there is 5-10 min left before you will be seen. I simply spend the wait time at the Starbucks and nice stores in the shopping center. The staff are very friendly and knowledgeable. I have been there twice for Genius Bar, and both were great experiences.

Victor Hadash

Spent 5 hours inside the location to simply buy a phone and transfer info from old phone to new phone. Purchase of new phone was easy and seamless, but the data transfer by the “Genius” was horrific. Left the device with the employee while we went to eat dinner because the transfer would take over an hour. Came back to the store and employee had left and transfer was not completed. The employee couldn’t do it and just left without notifying us. Then manager says he is just sorry and understands our frustration. Another employee tried again and then found that the new device had programs downloaded to it and a passcode??? Also found that the serial Number was not valid when an error screen popped up. Employee reset the device and tried again only to find that the device is probably faulty and he went through the steps to get us a refund and try again another day. Took the SIM card out of new device and switched that one with the SIM card in old device. Now old device won’t work or read the SIM card at all!!! 5 hours spent in the store and all we got was an apology and try again. Smh....not a good experience at all.

Tammy Velez

We are Apple fans in our family! They have always taken care of us whenever there’s been an issue and the store is the most convenient to where we live and has great customer service all the way around. Apple over android any day! I’ve used both and find apple way easier to navigate.

Savannah S

Expectations are always exceeded. Very fast and friendly service. These guys know what they're doing.

AARON A AMOS MD

Great Service

Valeria Marie Martinez

fast reliable service

Kimberly J Smith

they couldn't fix my phone at a reasonable price but it is a nice place lots of people there

Taylor Lloyd

Bought a MacBook Pro with touchbar and took good care of it. Two years later it has a faulty screen. They looked at it no damage at all and they won’t cover the cost enough, knowing well its a defective product. At this point it’s less expensive to just buy another computer (not apple of course!) save your money do not buy a MacBook Pro with touchbar.

Atomic Leek

Helpful staff and useful workshops

Art Exum

Trying to call for technical advice. Spoke to an automated not-so-intelligent AI device. Sat on hold for over 10 minutes before giving up. I guess product support is no longer a priority with Apple. If I were purchasing a new device, I suspect I'd have gotten a different response.

angelica aguilar

Had exceptional customer service during my visit! From the moment I walked in to the moment I left my transaction that I thought would be a nightmare bc of the chaos was the smoothest process ever. Will definitely be continuing to visit for any of my future apple needs.

Yajaira Reyes

This location is busy but we were helped quicker than I expected. The nice man who helped my fiancé with his phone was knowledgeable and explained everything that needed to be done. The staff works together, I saw them help each other numerous times in the time that we were there.

Andrew Cunningham

Small space. Absolutely shoulder to shoulder in the store. Have to yell at each other to have a conversation.

Syed Raza

A very busy apple store among few apple stores in Dallas. The staff is very professional, dedicated, courteous and helpful. The usual wait time is 30 minutes to reach a professional. Once you are attended it doesn't take too long to solve your problem.

Dianne Hebert

Fix probem,have alot of worker and they nice.

C&D Projects

Set me up with exactly what i needed. Got the work done. Completely Happy. Wonderful place bought most all our Apple products from there.

Dave Curlee

Excellent staff. Knowledgeable and very very helpful. They go above and beyond!

D'ivion Allen

They don’t answer the phone !

Odinn AEsir

Great store, great selection of Apple products, but service was a complete mess. Ordered an item online. Was notified it was ready for pick up. Went to the location and there was a line out the door. Waited patiently in line. Was finally approached and asked the reason for my visit. Once they found out my reason. I was escorted to another area of the store and forgotten about. I stood there and watched the person that was supposed to sign my item over to me skip me five times, while my item sat there in front of her. After having been there for over an hour I lost patience and stepped in front of the sixth person and asked the attendant if I could just have my item because unlike the last five people I actually know what I want, actually bought something, and just want to take it and leave. I'm not even kidding, the five people screwed around asking to see multiple items, asking questions that they could have easily figured out themselves online, and then ultimately leaving without even buying anything. Just a small suggestion. How about have prepaid items be signed over by the person who retrieved it from the back? Instead of making someone stand there for over an hour staring at said item? Probably will never go to the store again in person. And will just have it delivered. I compare a visit here to standing in line at Disney World for three hours to ride a two minute ride that ultimately sucked in the end. Oh, the Apple ear buds are pricey but awesome. A definite must have for your iPhone.

Juana Romero

Very courteous and professional staff. Waited a maximum of 5 minutes before seeing a customer service representative. Bought a rose gold MacBook for school. The representative seemed very knowledgeable. The runners are very fast, have to say that. Everything was great. Will definitely be back when my daughter is ready for her very own MacBook.

Mr J

The employees that work here are very respectful and they help me I took my iPhone 8 Plus to this location and I thought my iPhone 8 Plus was dead because it wouldn’t turn on! But this nice employee that work there told me the update iPhone 8 Plus do get frozen time to time but the guy told me if it keeps acting up! Judy take it back here and they will replace free of charge as long as it’s up the warrant thank you Apple store

Janet Lopez

Nice quick service. Very helpful staff, great accesories.

Bill Catoire

The Apple Store was packed it's really busy, you have to make an appointment to be seen, But the staff was quick to welcome you and take care of your problems. Staff was very knowledgeable of the iPhones we appreciate the easy in and out

Priscilla Clayton

We came in after the holidays to look at the Apple Watches. Pedro assisted us and he was so helpful in explaining the different features for both the Series 3/4. He even took out the time to let us try on the watches and make sure we were going to purchase the one we ultimately wanted. In addition, as we waited, my family needed to use the computer to check-in to their flight back rob Germany. Dave, the manager, was more then happy to assist us by letting us use the computers and to also print out our boarding passes. He went above and beyond even when we couldn’t figure out how to send it to the Apple Store. Thank you both so much for the wonderful experience!!!

Evelyn Ortega, MBA, PhDc

The store is usually crowded but if you made an appointment they honors your time. The techs are really empathic and want to help you.

Blake Felts

Appt set prior to arrival. Upon arrival, they said we have no appt. Waited for 1.5 hours before being told show us the money. Obviously the audio issue with our iPhone 7 is a known issue. Apple provided a replacement Phone in May 2018. They only provided a 90 day warranty. Now we are having the same exact issue. No warranty. But they did say they would sell us a remanufactured one for $350 with no guarantee that the problem won’t happen again. Absolutely nothing physical wrong with the phone other than manufacturer issue. Poor service. Very dissatisfied

Richard Spencer

These guys are frauds who have no true knowledge about technology. Their agenda is to sell you new products that will help them topple the charts, they have no intentions of repairing smartphones at even a reasonable price, I mean would you pay more than $150 to get your Iphone 6 screen repaired? No thanks, I'll rather buy a new phone!

Wyanthony shoulders

Successful visit and great customer service.

Vijay Thakkar

It's always crowded like crazy but they have got plenty of agents to help you. Plenty of parking and Starbucks next to the store to chill out and have coffee. Also there's a zoo, botanical and Japanese garden around the store, so you can plan a trip there too. Overall the location of the store is really good.

Dale Milliner

I was greeted as soon as I walked in the door. Then seated to wait for a tech in about 1 minute the tech was there and working on my battery problem. They were out of batteries but ordered one and said I would be notified on its arrival. All in all it was an efficient and pleasant experience with professional and very friendly service

Heather Robinson

Always very informative and explains things on a level I can understand

Tiffany Chambers

Very nice helpful the employee manger was not nice very disrespectful and mean to me wouldn't listen thought he was right about everything but was wrong even thought I wasn't leaving until I got problem resolved Austin stayed and help until the end of the work day I was there from 2:59 until 9 I had to call technical support 5time in the store and I ran across Marcos who helped me and found out what needed to be done and help me through everything I mean that was a god sitting Angel right there thank you Marcos cuz if it wasn't for you I would not had it got out of that place I was still being the same position he was respectful knowledgeable tell me everything that I needed to do he researched for me and you couldn't didn't tell me that it was impossible for it to be done I just want to thank them big Marcos and he was a manager and acting like a manager he wasn't rude just play nice I went through a manager named Taylor she was rude I had to check her I mean when you going public places you just want to get your stuff done and get out of there the place was crowded you know so I understand what was going on but at the same time and don't pay to be rude and you a manager if it came back to it I would never shop there again

Dillon240sx

Imagine being prepared for the new iphone release so that you dont have people standing around 30 minutes. Maybe a reward system to the top 10% of employees who have helped the most customers!?

Wayne Ngo

Came in for a laptop repair. Stephen was super helpful and knowledgeable. He shipped my unit out, got it fixed, and it shipped back in 2 days. Give this main a raise!

Solo Ramirez

In and out, even though the place was packed on a Monday at 1:30 pm, they still made time for us to answer our questions and check us out. The wife loves her new Wireless apple earbuds and the Starbucks right beside it was definitely a plus. Felt a little off pulling out my android surrounded by everyone and their Apple devices ( don't hate ) and was pleasantly told of Apple's amazing trade in deals.

kellie henderson

Though my quoted time ran over by 45 minutes Ricky, Victoria and the other nice woman whose name I missed were extremely helpful and nice. They did their best for me. This is why I love Apple. Have a good shift y'all!

Joel Reyes

Had an appointment to pick a phone I got online , had paid for and it was a matter of picking up. Got in the building and was directed to a line where I passed the next 90 minutes looking at different store personnel hug each other , talk and walk to the back. Hour and 45 minutes in the crowd started talking and complaining with jokes but it got to the point someone called one of the attendants out and asked . She replied am not qualified to do that job u will have to go back online and wait. No attempt to get the "qualified " person was made by her. 25 more minutes a kid came asked for confirmation number and ID 2 minutes later a phone came out. Worse customer experience and service ever. We ask the person handing the phone, why we had to wait for 2 hours to get a product, he replied that's pretty normal. No apologies or excuses just in shock.

Dr. Luis Vargas

They have the good stuff and most of the peeps there are very patient and knowledgeable

hien hoang

This place is not helpful bring the phone in for warranty and told have to wait to ship out the phone for 7 business day. It's not helpful at all.

Joseph Brewster

Came in for a faulty AirPod. The team worked with me to try and replace the one which was not working, but without luck. After and hour of taking all possible steps to repair my set, and replace the faulty pod, and still no luck, additional team members came to the aid, including the store manager, and set me up with a different working pair. Besides solving my problem, Jen, Jacob, and the entire Genius Bar crew were friendly, helpful, and seemed determined to provide a great experience. Even though they could not fix my set, and the visit took longer than I expected, I still feel the staff deserve credit for the quality customer service they provided. It brightened my day.

Wayne Martin

Awesome brick and mortar Apple Store. Usually PACKED, so make sure you make an appointment for service or purchase online and do in store pickup.

Ricardo Lopez

Won’t answer the phone! You show up at the store and they tell you the only appointment they have it’s 4 days away! Geniuses huh!

Mrs. Mora

My daughter loves the place.

Jerod Hagains

I enjoy the Apple products, don’t get me wrong. But they offer a 0% financing on business purchases, which technically is not true. They partner with Direct Capital, whom both, the Apple salesperson and Direct Capital representative don’t explain that you are leading and will have to purchase your item again at the end of your lease. On top of that, the 0% is a scam. They projected to me a monthly payment of 56.86 (including sales tax) and I have been charged 71.10 every month, over a 25% increase. Now they have charged me 177.36, which was explained to be a property tax of 24 and an administration fee of 70, which still don’t add up to the 106 extra that they charged me. Direct Capital is a scam, wouldn’t recommend this “financing” option with Apple. You would be just as good to put it on a 0% credit card and pay it off in a year, at least you own it and know exactly what your payment is. I know this rant is mostly about Direct Capital, but it is very disappointing that the Apple salesperson got me into this mess and misrepresented what this 0% financing option was. I’m amazed that they partnered with this type of organization at all.

Teddy Gregor

They where great! My girlfriend called in February to ask about getting a new battery. She made an appointment for today and we found out the warranty was out on the 4th but because she called in February they are replacing my 128g. Ipod free. Great customer service!

ChanelDatStar1 .

This store is a lot to take in for a new customer, RED SHIRTS EVERYWHERE!! It was a nice and fast process. I was greeted by the greeter, directed to my product and representative Victoria met and assisted me. She was very kind, patient and very informative. She made my experience nice and easy!!

Mariah

Great customer service. You ask and they provide. Thank you guys! & thanks to Brandon!

The Love Experience 2019

**Phenomenal Service** I recommend this location to anyone . The team was very knowledgeable of their products and very patient. I will drive from Saginaw and by pass every location to come here . Thank you Sebastian you’re ready for promotion. Thank You Fernando you ROCK you kept me company with your interesting stories. Thank you Shane aka Lumber Jack you were totally amazing .

Fleet Wood

I absolutely love this Apple store. Any time I need to purchase something or have issues I come here and have never been disappointed. Today really made me appreciate this as ATT messed up on an account transfer. Apple and specifically Emily and the managers on duty went above and beyond, and beyond that, to make sure I left happy and even fixed ATT’s mistakes. This is a gold standard of how a business and customer service should strive for.

john taylor

As a customer that loves the apple product but, does not frequent the store very often it appears to be disorganized when you first walk in you’re not sure where to sign in or who to talk to and no one came to greet us as I walk through the door. My advice to the Apple Store they need to have an employee at the door to sign customers in and tell them how long the wait will be until a apple genius can help them.

Daniel Davis

It's like I died and went to hipster hell.

Ana Gonzalez

It was full and we still got taken care of pretty quickly, the guy was super nice.

Jill Galbraith

I don’t like chaos. The atmosphere reminds me of Black Friday shopping. There are WAY too many customers, but somehow they get you handled and on your way quickly. I wouldn’t recommend to anyone who doesn’t like crowds, but the staff is very helpful.

JC Bigornia

Crowd was insane, and there were no clear directions for how to get assistance. Seemed like a total free for all, and the wait was frustrating. However, the person who ended up helping us was terrific, very patient, informative, and efficient.

Joe Cates

Total ignorance! Train your people! My IPhone X went total black screen. I tried what I thought was a manual reset but didn’t work, phone was dead. I went to the Apple Store on university walked in was greeted by one of the employees who I told of my issue. She tried to do a manual reset also and I noticed she tried holding down the upper volume and the button on the opposite side at the same time and didn’t work for her either. She told me I would have an hour and 10 minute wait. I went to one of the iPads in the store and in googled how to reset an iPhone X. I followed the instructions and it worked perfectly. Why do they have people working in the store that are completely ignorant of their products. I was going to wait over an hour because she didn’t know what the hell she was doing.

Daniel Arreola

Horrible I asked a question and the only answer I got was a time. You would expect better service as expensive as their products are

Mudasar Akhtar

I usually never write bad reviews but I just had the worst experience here. I didn't mind waiting an hour for my phone to be looked at but the worst part was when the technician started to say my phone can't be fixed and they won't be able to service it although it was Apple's fault for the chip that froze the screen. The technician said the phone didn't have any letters under the Apple logo, me personally I have never seen letters under the logo. I guess he was trying to be smart with me or something and I was just trying to get my phone fixed. I have come to the conclusion that I will never ever go back here again. LESSON LEARNED!

Yogesh Gautam

too many people. waited for more than an hour for the turn and they didn’t even cared that much. bought a phone. specially told three times to get me a black one they gave me a silver one. I didn’t notice till i left. i had to go back again.

Michael Howell

Great store! Parking is a bit of a challenge.

Marco Antonio Padilha

Super fast service wirh nice employees willing to help.

Mario Tota

Overcrowded, oh so incredibly loud so that you can not understand a word that your technician says, and oh so terribly patronizing service. A smile only goes so far, but if you are completely inept, inefficient, and incompetent, then you shouldn’t be in business. If I sound angry, I am. I bought my daughter an Apple Watch six months ago. It has failed twice. Each time a technician has told me that it must be sent back for a two week inspection. If it is a user a problem, I will be charged. Apple please take this device and stick it in your core.

Lori Castillo

Always super busy but they still manage to be very efficient!

Love Them Anyway

Nearly a three hour wait to have my phone looked at and the issue was not resolved. The phone was narcoleptic and they didn't, or couldn't help me, nor seemed to care. Fortunately, I have Apple Care. So I called them directly and they shipped a replacement.

Senthuran Mahendran

Well I don’t have any bad experience there I recommend everyone for this place

Cole Reynolds

Although we encountered a few problems with trying to get a loaner phone and sending my other phone back The girl who helped me, I believe her name was Maddie (she had blue hair) kept positive and kept helping me figure Out what I should do. I can’t thank her enough for making the process easy and a little fun!

Jerroyl Nash

Walked in and the gentleman immediately came with solutions and got us in and out in 15 mins. It was WONDERFUL!

Monica Stinson

I been here since 4pm it's now 7:15 and still not seen. Super pist!! No one told me a walk in will continue to be pushed back! I suggest not to come here or make an APPOINTMENT only other you will close the place down. Apple your getting ridiculous. Droid here I come!!

Kathleen Hines

Excellent service! Excellent people!

David Collins

The service was very good, I was helped as soon as I walked in the door and asked several times if I needed help. The genius tech was extremely fast at solving my issue with my phone. I was walking out the door in about an hour when I was expecting it to take all day.

Hiland Watts

The people at the Apple Store were excellent. I had a older iPhone that I wanted to trade in and gets a little bit newer and they were very helpful. Apple does give a veterans discount which is great. Oh and I had a great experience at the Apple store.

Jordan Carson

I used to come here to get my iphone serviced and they were great. Now their staff is super unhelpful. It feels like they just want to sell you AppleCare instead of taking care of the customer. They really are all about the $$$$

Priscilla Clayton

We came in after the holidays to look at the Apple Watches. Pedro assisted us and he was so helpful in explaining the different features for both the Series 3/4. He even took out the time to let us try on the watches and make sure we were going to purchase the one we ultimately wanted. In addition, as we waited, my family needed to use the computer to check-in to their flight back rob Germany. Dave, the manager, was more then happy to assist us by letting us use the computers and to also print out our boarding passes. He went above and beyond even when we couldn’t figure out how to send it to the Apple Store. Thank you both so much for the wonderful experience!!!

Blake Felts

Appt set prior to arrival. Upon arrival, they said we have no appt. Waited for 1.5 hours before being told show us the money. Obviously the audio issue with our iPhone 7 is a known issue. Apple provided a replacement Phone in May 2018. They only provided a 90 day warranty. Now we are having the same exact issue. No warranty. But they did say they would sell us a remanufactured one for $350 with no guarantee that the problem won’t happen again. Absolutely nothing physical wrong with the phone other than manufacturer issue. Poor service. Very dissatisfied

Richard Spencer

These guys are frauds who have no true knowledge about technology. Their agenda is to sell you new products that will help them topple the charts, they have no intentions of repairing smartphones at even a reasonable price, I mean would you pay more than $150 to get your Iphone 6 screen repaired? No thanks, I'll rather buy a new phone!

Vijay Thakkar

It's always crowded like crazy but they have got plenty of agents to help you. Plenty of parking and Starbucks next to the store to chill out and have coffee. Also there's a zoo, botanical and Japanese garden around the store, so you can plan a trip there too. Overall the location of the store is really good.

Dale Milliner

I was greeted as soon as I walked in the door. Then seated to wait for a tech in about 1 minute the tech was there and working on my battery problem. They were out of batteries but ordered one and said I would be notified on its arrival. All in all it was an efficient and pleasant experience with professional and very friendly service

Heather Robinson

Always very informative and explains things on a level I can understand

Tiffany Chambers

Very nice helpful the employee manger was not nice very disrespectful and mean to me wouldn't listen thought he was right about everything but was wrong even thought I wasn't leaving until I got problem resolved Austin stayed and help until the end of the work day I was there from 2:59 until 9 I had to call technical support 5time in the store and I ran across Marcos who helped me and found out what needed to be done and help me through everything I mean that was a god sitting Angel right there thank you Marcos cuz if it wasn't for you I would not had it got out of that place I was still being the same position he was respectful knowledgeable tell me everything that I needed to do he researched for me and you couldn't didn't tell me that it was impossible for it to be done I just want to thank them big Marcos and he was a manager and acting like a manager he wasn't rude just play nice I went through a manager named Taylor she was rude I had to check her I mean when you going public places you just want to get your stuff done and get out of there the place was crowded you know so I understand what was going on but at the same time and don't pay to be rude and you a manager if it came back to it I would never shop there again

Dillon240sx

Imagine being prepared for the new iphone release so that you dont have people standing around 30 minutes. Maybe a reward system to the top 10% of employees who have helped the most customers!?

Wayne Ngo

Came in for a laptop repair. Stephen was super helpful and knowledgeable. He shipped my unit out, got it fixed, and it shipped back in 2 days. Give this main a raise!

kellie henderson

Though my quoted time ran over by 45 minutes Ricky, Victoria and the other nice woman whose name I missed were extremely helpful and nice. They did their best for me. This is why I love Apple. Have a good shift y'all!

Joel Reyes

Had an appointment to pick a phone I got online , had paid for and it was a matter of picking up. Got in the building and was directed to a line where I passed the next 90 minutes looking at different store personnel hug each other , talk and walk to the back. Hour and 45 minutes in the crowd started talking and complaining with jokes but it got to the point someone called one of the attendants out and asked . She replied am not qualified to do that job u will have to go back online and wait. No attempt to get the "qualified " person was made by her. 25 more minutes a kid came asked for confirmation number and ID 2 minutes later a phone came out. Worse customer experience and service ever. We ask the person handing the phone, why we had to wait for 2 hours to get a product, he replied that's pretty normal. No apologies or excuses just in shock.

Dr. Luis Vargas

They have the good stuff and most of the peeps there are very patient and knowledgeable

hien hoang

This place is not helpful bring the phone in for warranty and told have to wait to ship out the phone for 7 business day. It's not helpful at all.

Tim Beavers

Very busy so plan on looking for a parking spot and then waiting in line 30 minutes

Joseph Brewster

Came in for a faulty AirPod. The team worked with me to try and replace the one which was not working, but without luck. After and hour of taking all possible steps to repair my set, and replace the faulty pod, and still no luck, additional team members came to the aid, including the store manager, and set me up with a different working pair. Besides solving my problem, Jen, Jacob, and the entire Genius Bar crew were friendly, helpful, and seemed determined to provide a great experience. Even though they could not fix my set, and the visit took longer than I expected, I still feel the staff deserve credit for the quality customer service they provided. It brightened my day.

Wayne Martin

Awesome brick and mortar Apple Store. Usually PACKED, so make sure you make an appointment for service or purchase online and do in store pickup.

Ricardo Lopez

Won’t answer the phone! You show up at the store and they tell you the only appointment they have it’s 4 days away! Geniuses huh!

Mrs. Mora

My daughter loves the place.

Jerod Hagains

I enjoy the Apple products, don’t get me wrong. But they offer a 0% financing on business purchases, which technically is not true. They partner with Direct Capital, whom both, the Apple salesperson and Direct Capital representative don’t explain that you are leading and will have to purchase your item again at the end of your lease. On top of that, the 0% is a scam. They projected to me a monthly payment of 56.86 (including sales tax) and I have been charged 71.10 every month, over a 25% increase. Now they have charged me 177.36, which was explained to be a property tax of 24 and an administration fee of 70, which still don’t add up to the 106 extra that they charged me. Direct Capital is a scam, wouldn’t recommend this “financing” option with Apple. You would be just as good to put it on a 0% credit card and pay it off in a year, at least you own it and know exactly what your payment is. I know this rant is mostly about Direct Capital, but it is very disappointing that the Apple salesperson got me into this mess and misrepresented what this 0% financing option was. I’m amazed that they partnered with this type of organization at all.

Teddy Gregor

They where great! My girlfriend called in February to ask about getting a new battery. She made an appointment for today and we found out the warranty was out on the 4th but because she called in February they are replacing my 128g. Ipod free. Great customer service!

ChanelDatStar1

This store is a lot to take in for a new customer, RED SHIRTS EVERYWHERE!! It was a nice and fast process. I was greeted by the greeter, directed to my product and representative Victoria met and assisted me. She was very kind, patient and very informative. She made my experience nice and easy!!

Mariah

Great customer service. You ask and they provide. Thank you guys! & thanks to Brandon!

The Love Experience 2019

**Phenomenal Service** I recommend this location to anyone . The team was very knowledgeable of their products and very patient. I will drive from Saginaw and by pass every location to come here . Thank you Sebastian you’re ready for promotion. Thank You Fernando you ROCK you kept me company with your interesting stories. Thank you Shane aka Lumber Jack you were totally amazing .

Fleet Wood

I absolutely love this Apple store. Any time I need to purchase something or have issues I come here and have never been disappointed. Today really made me appreciate this as ATT messed up on an account transfer. Apple and specifically Emily and the managers on duty went above and beyond, and beyond that, to make sure I left happy and even fixed ATT’s mistakes. This is a gold standard of how a business and customer service should strive for.

john taylor

As a customer that loves the apple product but, does not frequent the store very often it appears to be disorganized when you first walk in you’re not sure where to sign in or who to talk to and no one came to greet us as I walk through the door. My advice to the Apple Store they need to have an employee at the door to sign customers in and tell them how long the wait will be until a apple genius can help them.

Daniel Davis

It's like I died and went to hipster hell.

Ana Gonzalez

It was full and we still got taken care of pretty quickly, the guy was super nice.

Jill Galbraith

I don’t like chaos. The atmosphere reminds me of Black Friday shopping. There are WAY too many customers, but somehow they get you handled and on your way quickly. I wouldn’t recommend to anyone who doesn’t like crowds, but the staff is very helpful.

bishnu poudel

The best employee I ever know of in a Apple store

JC Bigornia

Crowd was insane, and there were no clear directions for how to get assistance. Seemed like a total free for all, and the wait was frustrating. However, the person who ended up helping us was terrific, very patient, informative, and efficient.

Joe Cates

Total ignorance! Train your people! My IPhone X went total black screen. I tried what I thought was a manual reset but didn’t work, phone was dead. I went to the Apple Store on university walked in was greeted by one of the employees who I told of my issue. She tried to do a manual reset also and I noticed she tried holding down the upper volume and the button on the opposite side at the same time and didn’t work for her either. She told me I would have an hour and 10 minute wait. I went to one of the iPads in the store and in googled how to reset an iPhone X. I followed the instructions and it worked perfectly. Why do they have people working in the store that are completely ignorant of their products. I was going to wait over an hour because she didn’t know what the hell she was doing.

Daniel Arreola

Horrible I asked a question and the only answer I got was a time. You would expect better service as expensive as their products are

Mudasar Akhtar

I usually never write bad reviews but I just had the worst experience here. I didn't mind waiting an hour for my phone to be looked at but the worst part was when the technician started to say my phone can't be fixed and they won't be able to service it although it was Apple's fault for the chip that froze the screen. The technician said the phone didn't have any letters under the Apple logo, me personally I have never seen letters under the logo. I guess he was trying to be smart with me or something and I was just trying to get my phone fixed. I have come to the conclusion that I will never ever go back here again. LESSON LEARNED!

Yogesh Gautam

too many people. waited for more than an hour for the turn and they didn’t even cared that much. bought a phone. specially told three times to get me a black one they gave me a silver one. I didn’t notice till i left. i had to go back again.

Mario Tota

Overcrowded, oh so incredibly loud so that you can not understand a word that your technician says, and oh so terribly patronizing service. A smile only goes so far, but if you are completely inept, inefficient, and incompetent, then you shouldn’t be in business. If I sound angry, I am. I bought my daughter an Apple Watch six months ago. It has failed twice. Each time a technician has told me that it must be sent back for a two week inspection. If it is a user a problem, I will be charged. Apple please take this device and stick it in your core.

Lori Castillo

Always super busy but they still manage to be very efficient!

Love Them Anyway

Nearly a three hour wait to have my phone looked at and the issue was not resolved. The phone was narcoleptic and they didn't, or couldn't help me, nor seemed to care. Fortunately, I have Apple Care. So I called them directly and they shipped a replacement.

Senthuran Mahendran

Well I don’t have any bad experience there I recommend everyone for this place

Cole Reynolds

Although we encountered a few problems with trying to get a loaner phone and sending my other phone back The girl who helped me, I believe her name was Maddie (she had blue hair) kept positive and kept helping me figure Out what I should do. I can’t thank her enough for making the process easy and a little fun!

Jerroyl Nash

Walked in and the gentleman immediately came with solutions and got us in and out in 15 mins. It was WONDERFUL!

Lilly Cardoza

We got this really nice rep. A white guy with a long beard, I think his name is Anthony. Very helpful and kind, who would help us transfer data from our old iphone to the new one and he kept checking on us to make sure we were making progress but then he had to leave. So he left this Hispanic guy who sadly wouldn't help us because I believe he heard us speaking Spanish, although he knew we spoke English too. He would check on everyone except us; we ended up spending almost 2 hours there. He was loud and annoying, not helpful at all with people of his own race. Shame on him, didn't ask for his name because he deserves no recognition. Be ready to spend a long time here if you're transfering data from phone to phone.

Monica Stinson

I been here since 4pm it's now 7:15 and still not seen. Super pist!! No one told me a walk in will continue to be pushed back! I suggest not to come here or make an APPOINTMENT only other you will close the place down. Apple your getting ridiculous. Droid here I come!!

Kathleen Hines

Excellent service! Excellent people!

David Collins

The service was very good, I was helped as soon as I walked in the door and asked several times if I needed help. The genius tech was extremely fast at solving my issue with my phone. I was walking out the door in about an hour when I was expecting it to take all day.

Hiland Watts

The people at the Apple Store were excellent. I had a older iPhone that I wanted to trade in and gets a little bit newer and they were very helpful. Apple does give a veterans discount which is great. Oh and I had a great experience at the Apple store.

Jordan Carson

I used to come here to get my iphone serviced and they were great. Now their staff is super unhelpful. It feels like they just want to sell you AppleCare instead of taking care of the customer. They really are all about the $$$$

Tony Nguyen

Busy as usual but custom service was awesome. Very professional.

basanta. giri.

Waited 25 minutes to buy the phone still they couldn’t help , finally left the store with out buying phone. What a service???

Patrick Pearson

They where great in person but they did not email m receipt so and trued calling 10 times what’s the point of having a phone number you never answer it

Rose Bittner

Awesome customer service!

Alyssa R

They tried to separate me from my friends because there was to many people yet there are families here and it was only 4 of us. They didn't want to help with my friend's phone if they did they wanted it to replace the whole phone for only a simple request

Marie Sanchez

Always very helpful. Thank you!

Tate Clark

Hated this place I called and made an appointment and still waited over an hour just for them to try to kick my friend out for no reason and they ignored one of the problems with my phone and said I would have to pay over $300 for a new phone so I took it to CPR (cell phone repair) I paid just $35 and they fixed it perfectly. The lady that tried to kick my friend out was extremely rude and had an attitude as soon as she walked up to us.

Carlos Alberto Dominguez

Busy location with lots of customers; but the staff works well together and gets through the customers needs efficiently and helpfully. Jennifer in support was particularly helpful, she made sure that we buy something that will be of good value for us. We feel she went out of her way to make sure we are happy with our investment. Also the greeter at the door was very helpful and got us taken care of quickly.

Fernando Guerrero

Giving 4 starts because the person that helped me was super helpful, even though this location is extremely crowded on a Monday afternoon.

Jerry Freeman

Made an appointment a week ago to get an iPhone battery replaced. Get to the store on time and told that they don't have a battery for the phone. They knew we were coming, they have our email and phone number, they could have easily contacted us and let us know before. They didn't even offer an apology. Apple has no excuse for poor communication. Good luck getting a repair.

Zachary McKinney

I've rarely been at the Apple Store but when I ever was I was in and out with assurance and confidence about whatever questions I had about my iPhone or related questions.

Esdras Gonzalez

Got my problem solve really fast like in 10 mins that I got there

Collin Zalesak

It’s an Apple store. This one is always BUSY. Make an appointment before you go if you need help.

Carol Greenhill

Too busy. Too much commotion. Technician was very nice and capable.

Pat McCarroll

Excellent crew!!!! They have lots of patience, especially Victoria!!! Ray was also very helpful!!!! Luv U guys!!! Paddy Mac

David Musick

Disorganized, scattered feeling - not sure where to go for help. It's also way too fancy and showy - too expensive decor for no practical reason - typical Apple, though: all about marketing itself and covering the cost with needlessly expensive and non-user-friendly products. They also wouldn't replace my phone battery because there was a small amount of liquid damage, but used the opportunity to try to sell me an over-priced phone. I bought a better and less expensive Samsung Galaxy instead.

Eduardo Cornejo

Had a long wait but great service

timothy galloway

At this location everybody always nice and friendly to you The location is always clean They got a good staff at this location I love this place

Dmitry Goldin

Like usual. For the new iPhone call and set the meeting with them

C

Why is it always so busy?? Parking isn't the easiest. People were nice and helpful, but I did end up waiting a while, even the salesman said it was taking longer than usual for some reason. Apparently people just like to hang out there. Good times

Jaz

Quick and friendly service

Ryan Dukes

I brought my iPhone in to see what was going on with it. I recently lost my mother at the time of this visit with many memories on that particular phone. I asked the technician who helped me what my options are and he looked at my phone and said I need to buy a new one. After I purchased a new phone he looked at my old phone and said all I needed to do was empty my deleted items. This late helpful tip was after he deleted all my content. The iPhone help should have come at the beginning, not after all content was deleted and purchasing a new phone. Unsat.

Steve Tabor

Worst customer service I have ever experienced. Store Manager, Austin Stewart, was very arrogant in telling me they do not accept company check even though they took the check when I bought the phone. This is the second time I have dealt with this store and both times have been BAD!!!!! The first time it took me three visits over a two dat period just to get a battery replaced. Apple must be so big they don’t Care will try and buy a different brand of phone next time. WISHED I COULD GIVE AUSTIN STEWART A. “0” RATING. He could not work for my company,

Frank Khoshgam

The staff is always pleasant, helpful and knowledgeable.

chase from legos

I thought apple prodets last but most of them don't cause that update that messed up my iPhone 6 I chunked it in the garbage

MyLifeAsAllen .

very LOUD inside.. perhaps lower the music, other than that, it was a good experience

Ron Simpson

Very busy and we'll organized.

Rebecca Ballog

This place is always crowded, even 2 minutes after they open. But they are friendly and knowledgeable, so it's worth it. While you're waiting, check out the nearby shopping and restaurants. They're fantastic. Sign up online first to avoid the wait.

Amanda Frank

I would like to express how disappointing it is to drive a long distance for a simple problem to be told I would need an appointment to get help. What has happened to helping the customer and going above and beyond accordingly? The University Dr Apple store has consistently been a difficult store to work with...regardless of the problem. I went in recently to ask how to do a password change and was given a three hour wait appointment. Another time I was 5 minuets late and had to be given a new appointment time of which Apple University store was 50 minutes late with no apology. Tonight I was wanting to exchange a pair of newly purchased earphones at the University location and was turned away with nothing but a 3 hour appointment!!!! I will not return to the University location!!!! I will take my business to Northpark in Dallas...IF I buy another Apple product. I encourage Apple to start using good customer service logic, otherwise people will take their business elsewhere!!!!!!!!!

khiem tran

Got my iPhone 7s screen replace within 2 hours as promise by the rep. Good price and fast service.

Hieu Dinh

I ordered online and paid, come in store 1 hour before time schedule. By the time my appointment, they force me get in line again, and I still wait 30’ more for my turn....my baby girl star to cry...Totally 3 hour in this place...

Loyce Porter

Enjoyed my visit with Austin. He's extremely knowledgeable and personable sales associate. Lastly, I will be attending scheduled classes as he recommend.

Ramya Sayles

My experience was great so many people but the staff s great and the products are amazing

Amy Dahl

Took a really long time. It was the middle of the day and the place was packed with people needing help. Your phones shouldn't be this difficult to use. People were nice though but just crazy inside.

Diego Rojas

Bad Customer Service . Went in with my wife and mother in law, checked in with one of the red shirt guys, he said there was a 15 min waiting time, after 20 - 25 min, we decided to sat in one of the tables that was inside of the store, they were empty and we have already checked all items in the store. another red t shirt person approached us, and i thought he was going to offer his help, however he said, that those table were not for people that was waiting, but only for people that were going to set up new items, and that i may be asked to move.... but the chairs were empty, no one was waiting for them, and we were in the store waiting to be attend!!!!! not so sure what kind of customer service concerns more of have free chairs than having potential new buyers waiting... particular if you are with a 70+ years older women... he even call the supervisor bc i told them that we were not moving until we received support.. this store is the perfect example of how the brand believes that its product is doing all the customer service they need, and dont care for potential customers..

Lance Eckels

Zane did an excellent job of restarting a broken i-phone and transferring hundreds of images to a new one. I was very impressed with his knowledge and speed in getting every photo into the new i-phone.

Nadia Vincent

Busy busy store love apple

Mike Lambert

Only Apple Corporate store in Fort Worth. Excellent customer service.

Michael G Spore

Excellent learning classes!

Savannah Sauers

I went to the apple store today and had Josh help me. I’ve been to this location several times and Josh was by far one of the best Apple Associates to help me. He was so kinda and patient with me. He went out of his way to make sure my problem was resolved. We need more Josh’s in this world, your doing great! Thank you so much!

Angela Kay Seybert Wynne

They where amazing! My boyfriend's I Pod went out and his warranty went out on the 4th but because I called about it back in February they are replacing it free of charge. Great customer service!

Tony Nguyen

Busy as usual but custom service was awesome. Very professional.

basanta. giri.

Waited 25 minutes to buy the phone still they couldn’t help , finally left the store with out buying phone. What a service???

Patrick Pearson

They where great in person but they did not email m receipt so and trued calling 10 times what’s the point of having a phone number you never answer it

Rose Bittner

Awesome customer service!

Alyssa R

They tried to separate me from my friends because there was to many people yet there are families here and it was only 4 of us. They didn't want to help with my friend's phone if they did they wanted it to replace the whole phone for only a simple request

Marie Sanchez

Always very helpful. Thank you!

Tate Clark

Hated this place I called and made an appointment and still waited over an hour just for them to try to kick my friend out for no reason and they ignored one of the problems with my phone and said I would have to pay over $300 for a new phone so I took it to CPR (cell phone repair) I paid just $35 and they fixed it perfectly. The lady that tried to kick my friend out was extremely rude and had an attitude as soon as she walked up to us.

Carlos Alberto Dominguez

Busy location with lots of customers; but the staff works well together and gets through the customers needs efficiently and helpfully. Jennifer in support was particularly helpful, she made sure that we buy something that will be of good value for us. We feel she went out of her way to make sure we are happy with our investment. Also the greeter at the door was very helpful and got us taken care of quickly.

Fernando Guerrero

Giving 4 starts because the person that helped me was super helpful, even though this location is extremely crowded on a Monday afternoon.

Jerry Freeman

Made an appointment a week ago to get an iPhone battery replaced. Get to the store on time and told that they don't have a battery for the phone. They knew we were coming, they have our email and phone number, they could have easily contacted us and let us know before. They didn't even offer an apology. Apple has no excuse for poor communication. Good luck getting a repair.

Zachary McKinney

I've rarely been at the Apple Store but when I ever was I was in and out with assurance and confidence about whatever questions I had about my iPhone or related questions.

Esdras Gonzalez

Got my problem solve really fast like in 10 mins that I got there

Miz Tee sika

Worst store ever and can’t give accurate answers or information..and they can’t even apologize for giving wrong information .... worst ever

Carol Greenhill

Too busy. Too much commotion. Technician was very nice and capable.

Pat McCarroll

Excellent crew!!!! They have lots of patience, especially Victoria!!! Ray was also very helpful!!!! Luv U guys!!! Paddy Mac

Mark R

The problem is Apple thinks they have everyone hooked on Apple products like a drug. Not me. Bought the original iPhone when it first came out then upgraded to the iPhone 4...then I was done with Apple for good. Been with Samsung since and have never looked back...SAMSUNG IS KING WHEN IT COMES TO PHONES!

David Musick

Disorganized, scattered feeling - not sure where to go for help. It's also way too fancy and showy - too expensive decor for no practical reason - typical Apple, though: all about marketing itself and covering the cost with needlessly expensive and non-user-friendly products. They also wouldn't replace my phone battery because there was a small amount of liquid damage, but used the opportunity to try to sell me an over-priced phone. I bought a better and less expensive Samsung Galaxy instead.

Eduardo Cornejo

Had a long wait but great service

timothy galloway

At this location everybody always nice and friendly to you The location is always clean They got a good staff at this location I love this place

Dmitry Goldin

Like usual. For the new iPhone call and set the meeting with them

C

Why is it always so busy?? Parking isn't the easiest. People were nice and helpful, but I did end up waiting a while, even the salesman said it was taking longer than usual for some reason. Apparently people just like to hang out there. Good times

Jaz

Quick and friendly service

Ryan Dukes

I brought my iPhone in to see what was going on with it. I recently lost my mother at the time of this visit with many memories on that particular phone. I asked the technician who helped me what my options are and he looked at my phone and said I need to buy a new one. After I purchased a new phone he looked at my old phone and said all I needed to do was empty my deleted items. This late helpful tip was after he deleted all my content. The iPhone help should have come at the beginning, not after all content was deleted and purchasing a new phone. Unsat.

Frank Khoshgam

The staff is always pleasant, helpful and knowledgeable.

chase from legos

I thought apple prodets last but most of them don't cause that update that messed up my iPhone 6 I chunked it in the garbage

MyLifeAsAllen

very LOUD inside.. perhaps lower the music, other than that, it was a good experience

Ron Simpson

Very busy and we'll organized.

Rebecca Ballog

This place is always crowded, even 2 minutes after they open. But they are friendly and knowledgeable, so it's worth it. While you're waiting, check out the nearby shopping and restaurants. They're fantastic. Sign up online first to avoid the wait.

Amanda Frank

I would like to express how disappointing it is to drive a long distance for a simple problem to be told I would need an appointment to get help. What has happened to helping the customer and going above and beyond accordingly? The University Dr Apple store has consistently been a difficult store to work with...regardless of the problem. I went in recently to ask how to do a password change and was given a three hour wait appointment. Another time I was 5 minuets late and had to be given a new appointment time of which Apple University store was 50 minutes late with no apology. Tonight I was wanting to exchange a pair of newly purchased earphones at the University location and was turned away with nothing but a 3 hour appointment!!!! I will not return to the University location!!!! I will take my business to Northpark in Dallas...IF I buy another Apple product. I encourage Apple to start using good customer service logic, otherwise people will take their business elsewhere!!!!!!!!!

khiem tran

Got my iPhone 7s screen replace within 2 hours as promise by the rep. Good price and fast service.

Hieu Dinh

I ordered online and paid, come in store 1 hour before time schedule. By the time my appointment, they force me get in line again, and I still wait 30’ more for my turn....my baby girl star to cry...Totally 3 hour in this place...

Loyce Porter

Enjoyed my visit with Austin. He's extremely knowledgeable and personable sales associate. Lastly, I will be attending scheduled classes as he recommend.

Ramya Sayles

My experience was great so many people but the staff s great and the products are amazing

Amy Dahl

Took a really long time. It was the middle of the day and the place was packed with people needing help. Your phones shouldn't be this difficult to use. People were nice though but just crazy inside.

Diego Rojas

Bad Customer Service . Went in with my wife and mother in law, checked in with one of the red shirt guys, he said there was a 15 min waiting time, after 20 - 25 min, we decided to sat in one of the tables that was inside of the store, they were empty and we have already checked all items in the store. another red t shirt person approached us, and i thought he was going to offer his help, however he said, that those table were not for people that was waiting, but only for people that were going to set up new items, and that i may be asked to move.... but the chairs were empty, no one was waiting for them, and we were in the store waiting to be attend!!!!! not so sure what kind of customer service concerns more of have free chairs than having potential new buyers waiting... particular if you are with a 70+ years older women... he even call the supervisor bc i told them that we were not moving until we received support.. this store is the perfect example of how the brand believes that its product is doing all the customer service they need, and dont care for potential customers..

Lance Eckels

Zane did an excellent job of restarting a broken i-phone and transferring hundreds of images to a new one. I was very impressed with his knowledge and speed in getting every photo into the new i-phone.

Nadia Vincent

Busy busy store love apple

Mike Lambert

Only Apple Corporate store in Fort Worth. Excellent customer service.

Michael G Spore

Excellent learning classes!

Savannah Sauers

I went to the apple store today and had Josh help me. I’ve been to this location several times and Josh was by far one of the best Apple Associates to help me. He was so kinda and patient with me. He went out of his way to make sure my problem was resolved. We need more Josh’s in this world, your doing great! Thank you so much!

Angela Kay Seybert Wynne

They where amazing! My boyfriend's I Pod went out and his warranty went out on the 4th but because I called about it back in February they are replacing it free of charge. Great customer service!

Builder Girl

To be seen quickly, after reading this review, go to the number listed and call. The person who answers will NOT be on site but will help you set an appointment or will find you a location that has appointments available. I called the stores number and was directed to apple customer service where I was able to set an appointment. I arrived early and was seen right away. It was extremely crowed but well populated with employees to help everyone. My 1st point of contact was Aly, a pleasant lady who was able to confirm my appointment and then set me up with Mr. Ray. He helped me understand the next step in my visit clearly. I found out I had signed up for some sort of apple protection which resulted in my teen's broken phone being replaced for $99. The process was really smooth. I was next transitioned over to Ms. Deven, a new girl who really knows her stuff. She helped me pick a phone case and glass cover and put them on for me. I never do work well when being hovered over, so I told her I would turn my back to her so that I wouldn't be tempted to interrupt her while she placed the glass protector on my phone. She lined it up perfect. Then I asked another employee a question, Ms. Ashlee, and let me tell you, this young lady is the image of kindness (as well as Deven, Aly, and Ray). The visit went really well and Ms. Devon guided me on learning opportunities that I wasn't aware of. Thanks Devon! Thank you Ray and congrats on the upcoming wedding! P.S. it doesn't matter how Apple responds to this review...what I look for when shopping is good reviews PLUS how much kindness a company shows at unhappy reviews, there's nothing to "make right" with my visit, everything went perfect, I do hope those who had a less than pleasant experience will receive feedback to make things right or at the very least an apology for an unpleasant experience. As for me and my experience at the Apple store on University Drive in Fort Worth Texas, Ray, Deven, Aly, and Ashlee are rockstars in my book!

Johnny84R6 .

Experience as far as actually getting my screen replaced was decent, however, the reason for the 1 star, was the fact that I had made an appointment well in advance online, which showed a guaranteed 1 hour/same day fix (for the replacement of a broken screen). I live far from the store, and, upon my arrival, the store appeared very chaotic, messy and busy. I get to the back and they tell me that they can't fix it within an hour or even that day, that I had to come back tomorrow, or I could ship it out, etc. I've made previous service appointments in the past at other Apple locations with no issue, expectations of the promised parameters were met. My irritation is that I made an appointment, and not only was this store not able to withhold its end of the bargain, but also no one called and/or no emails/texts were sent to me to notify me of the change in advance, saving me the time and trip, or perhaps offer alternatives - this would have been a professional and yet easy fix. I seriously refuse to believe that as sophisticated as Apple may be, they have no scheduling system that indicates overload and allow employees/managers to give adequate notifications. I was also contacted by a local employee a couple of days after (didn't say if he was a manager) after I had submitted the post-service survey, and he was completely uninterested in my issue, instead, kept asking me other completely unrelated questions (If I had been greeted and made aware of extra Apple products and services). Employee seemed like he was reading a script, as he kept interrupting me and speaking very fast, sounding very much careless, and perhaps a little clueless as well. I'm not sure if this happens at this store all the time, or if it was a singularity, however, the experience and facts associated with my visit lead me to believe that this store has a poor organization system, management structure and establishing a decent rapport and follow up with their paying customers. I will not return to this location again. Be cautious if you make an appointment here. My suggestion would be to visit other Apple locations if able.

Janet Ricker

Best store, best service and unbelievably knowledgeable employees! This is the place to go to get ALL your answers for Apple products.

Zach Mickler-Sandoval

Go here if you like standing around for an hour with 100 other people. Everything in this store was gross and greasy, I had to wash my hands after being here. Apple sucks.

Will Johnson

Standard Apple fair, place is always busy, but that's expected from an Apple Store. Clean and current, the stores are a model of how to be on the cutting edge.

Texmex Gal90

Took our iPhone for a battery replacement with appointment and the staff was fast and took care of our phone

Joey Parnell

Always super helpful with my dumb questions.

Nathan Cook

Worst customer service ever. If I didn’t have so much money invested in Apple I would be switching to Samsung due to my experience.

Peter Hall

Crowded, slow service and unhelpful.

vsubhuti

Super they replaced my shattered phone 8 plus for free. They will work for you

Titi Jinadu

I was in and in 10 minutes out. My only qualms is the distance I had to travel. Apple should try and make themselves more accessible, but I get not wanting to open more stores to save money, but Apple is already rich........so bring a store to Arlington.

Colby Lopez

My first horrible experience with Apple occurred today. I went in to get a new watch and phone and they placed them in two separate transactions when I needed it in 1 to make use of my special financing. When I requested we put it into 1 reservation and cart they stated they couldn’t make it happen at all. The manager was extremely unhelpful although everyone was calm and they were not rude to me. It should be a standard thing to be able to move a phone and a watch to one single cart so I can purchase it in one go. I ended up not buying anything and sticking with what I have. Although I could pay cash for both if I gain Apple gift cards and special financing for utilizing my Barclay card why wouldn’t I? Apple dropped the ball on this one and I won’t be purchasing apple devices in the future if something that simple can’t be done for a customer.

Mapenzi Matamu

Good customer service but the long lines and crowd might leave one to think that they are offering free phones or its a flea market.

a a

They have Norman Doors (google it). That says everything about this place. I expect better from a place that prides itself on design principles. When I walk in there I feel like I'm in a bad movie. lol

Dario Abel

Not giving the 5 stars because the person in the door wasn't nice when I asked some help. But after a person was assigned to me the experience changed, the other person helped me to choose the best product.

Royal T

It was very busy first thing in the morning but the lines moved quickly once the store opened. Super friendly staff.

Sandy Sandoval

Wow this place is CRAZY full of people. Well I came on a Saturday maybe that’s why but it was packed. As soon as you walk in the employees are very, very nice. They greeted us and asked if we had an appointment which I did. (Is best to schedule one or the wait can be up to an hour) I showed up 30-40 minutes before my appointment so I had to wait a little before I could check in. There’s a Starbucks right next door so I grabbed a snack and came right back. (I’m from out of town) I was very, very pleased with my experience here.

martin pflaum

Very poor customer service.

Sriwei Bott

It was quick service

nael odeh

Awful Service !! They do not even try to duplicate the problem that you have and see what kind of solutions they can help you with. They simply tell you you need to pay $250 and get your watch fixed with out trying anything. This is a watch that i bought last year and it is not functioning anymore and I hardly wore it. No accidents! It is like talking to Robots. I felt robbed this time at the Ft Worth store.

Jose Chamomile

good staff very friendly

MRaya

Worst experience Ive ever had! Shity service!! Do not go here

Henry U

Representatives were very helpful and knowledgeable.

Walter Romero

Really professional and friendly staff, was busy but wait was not long. Daniel was very helpful and clear about insurance claims and the back up process for my new iPhone 8.

Richard Beaty

This place was crowded. Got my business done quick though.

Jasmine

I don’t think I’ve ever written a review for anything before so that goes to show exactly how bad my experience was. I don’t want to give it less than three stars because three of the four employees that I talked to and helped me throughout my two visits today. The reason I can’t give it MORE than three stars is because of the way the employee — who didn’t introduce herself — treated my father. She treated my father like he was a very impaired child. My father is from India, speaks five languages, and has been in America for over twenty years. So, I’m used to that happening occasionally, usually with white women, (that’s just a fact, not a judgment, I come from a long family of wonderful white women lol). What I’m not used to is it coming from an Apple employee. I can’t properly explain the way she, (yes, sadly, a very bad and inaccurate example of a white woman in Texas) treated him in an online review. All I can say is that she did not introduce herself, she did not give the attention and care to helping us as the other employees did, and she spoke to my father in the most patronizing way the entire time. I’ll be returning for an appointment tomorrow, and I hope to get a different employee this time. Every other one of them were kind and charismatic (as Apple employees are so well known for being).

Builder Girl

To be seen quickly, after reading this review, go to the number listed and call. The person who answers will NOT be on site but will help you set an appointment or will find you a location that has appointments available. I called the stores number and was directed to apple customer service where I was able to set an appointment. I arrived early and was seen right away. It was extremely crowed but well populated with employees to help everyone. My 1st point of contact was Aly, a pleasant lady who was able to confirm my appointment and then set me up with Mr. Ray. He helped me understand the next step in my visit clearly. I found out I had signed up for some sort of apple protection which resulted in my teen's broken phone being replaced for $99. The process was really smooth. I was next transitioned over to Ms. Deven, a new girl who really knows her stuff. She helped me pick a phone case and glass cover and put them on for me. I never do work well when being hovered over, so I told her I would turn my back to her so that I wouldn't be tempted to interrupt her while she placed the glass protector on my phone. She lined it up perfect. Then I asked another employee a question, Ms. Ashlee, and let me tell you, this young lady is the image of kindness (as well as Deven, Aly, and Ray). The visit went really well and Ms. Devon guided me on learning opportunities that I wasn't aware of. Thanks Devon! Thank you Ray and congrats on the upcoming wedding! P.S. it doesn't matter how Apple responds to this review...what I look for when shopping is good reviews PLUS how much kindness a company shows at unhappy reviews, there's nothing to "make right" with my visit, everything went perfect, I do hope those who had a less than pleasant experience will receive feedback to make things right or at the very least an apology for an unpleasant experience. As for me and my experience at the Apple store on University Drive in Fort Worth Texas, Ray, Deven, Aly, and Ashlee are rockstars in my book!

Tamara Maillet

The wait time is long, but at least they give you an estimated time. Friendly and knowledgeable staff.

Johnny84R6

Experience as far as actually getting my screen replaced was decent, however, the reason for the 1 star, was the fact that I had made an appointment well in advance online, which showed a guaranteed 1 hour/same day fix (for the replacement of a broken screen). I live far from the store, and, upon my arrival, the store appeared very chaotic, messy and busy. I get to the back and they tell me that they can't fix it within an hour or even that day, that I had to come back tomorrow, or I could ship it out, etc. I've made previous service appointments in the past at other Apple locations with no issue, expectations of the promised parameters were met. My irritation is that I made an appointment, and not only was this store not able to withhold its end of the bargain, but also no one called and/or no emails/texts were sent to me to notify me of the change in advance, saving me the time and trip, or perhaps offer alternatives - this would have been a professional and yet easy fix. I seriously refuse to believe that as sophisticated as Apple may be, they have no scheduling system that indicates overload and allow employees/managers to give adequate notifications. I was also contacted by a local employee a couple of days after (didn't say if he was a manager) after I had submitted the post-service survey, and he was completely uninterested in my issue, instead, kept asking me other completely unrelated questions (If I had been greeted and made aware of extra Apple products and services). Employee seemed like he was reading a script, as he kept interrupting me and speaking very fast, sounding very much careless, and perhaps a little clueless as well. I'm not sure if this happens at this store all the time, or if it was a singularity, however, the experience and facts associated with my visit lead me to believe that this store has a poor organization system, management structure and establishing a decent rapport and follow up with their paying customers. I will not return to this location again. Be cautious if you make an appointment here. My suggestion would be to visit other Apple locations if able.

Janet Ricker

Best store, best service and unbelievably knowledgeable employees! This is the place to go to get ALL your answers for Apple products.

Zach Mickler-Sandoval

Go here if you like standing around for an hour with 100 other people. Everything in this store was gross and greasy, I had to wash my hands after being here. Apple sucks.

Will Johnson

Standard Apple fair, place is always busy, but that's expected from an Apple Store. Clean and current, the stores are a model of how to be on the cutting edge.

Briseyda Lopez

My first time coming to this location, I’ve been to the one in Northpark before and I had an AMAZING experience at the FTW location. I was in and out in 20 min tops. The guy I talked to saw how urgent my situation was; being that my phone got ran over multiple times so I needed to see what could be done ASAP. I have Apple Care so for a fee, I got a brand new phone. Great. Would come again

RIVERS RIVERS

Took our iPhone for a battery replacement with appointment and the staff was fast and took care of our phone

Joey Parnell

Always super helpful with my dumb questions.

Nathan Cook

Worst customer service ever. If I didn’t have so much money invested in Apple I would be switching to Samsung due to my experience.

Peter Hall

Crowded, slow service and unhelpful.

vsubhuti

Super they replaced my shattered phone 8 plus for free. They will work for you

Titi Jinadu

I was in and in 10 minutes out. My only qualms is the distance I had to travel. Apple should try and make themselves more accessible, but I get not wanting to open more stores to save money, but Apple is already rich........so bring a store to Arlington.

Colby Lopez

My first horrible experience with Apple occurred today. I went in to get a new watch and phone and they placed them in two separate transactions when I needed it in 1 to make use of my special financing. When I requested we put it into 1 reservation and cart they stated they couldn’t make it happen at all. The manager was extremely unhelpful although everyone was calm and they were not rude to me. It should be a standard thing to be able to move a phone and a watch to one single cart so I can purchase it in one go. I ended up not buying anything and sticking with what I have. Although I could pay cash for both if I gain Apple gift cards and special financing for utilizing my Barclay card why wouldn’t I? Apple dropped the ball on this one and I won’t be purchasing apple devices in the future if something that simple can’t be done for a customer.

Davinder SINGH Thind

The customer service was very slow and bad.

Mapenzi Matamu

Good customer service but the long lines and crowd might leave one to think that they are offering free phones or its a flea market.

a a

They have Norman Doors (google it). That says everything about this place. I expect better from a place that prides itself on design principles. When I walk in there I feel like I'm in a bad movie. lol

Royal T

It was very busy first thing in the morning but the lines moved quickly once the store opened. Super friendly staff.

Sandy Sandoval

Wow this place is CRAZY full of people. Well I came on a Saturday maybe that’s why but it was packed. As soon as you walk in the employees are very, very nice. They greeted us and asked if we had an appointment which I did. (Is best to schedule one or the wait can be up to an hour) I showed up 30-40 minutes before my appointment so I had to wait a little before I could check in. There’s a Starbucks right next door so I grabbed a snack and came right back. (I’m from out of town) I was very, very pleased with my experience here.

martin pflaum

Very poor customer service.

Sriwei Bott

It was quick service

Omar Zaki Vlogs

One of the best locations

nael odeh

Awful Service !! They do not even try to duplicate the problem that you have and see what kind of solutions they can help you with. They simply tell you you need to pay $250 and get your watch fixed with out trying anything. This is a watch that i bought last year and it is not functioning anymore and I hardly wore it. No accidents! It is like talking to Robots. I felt robbed this time at the Ft Worth store.

Ronald Lee

Very crowded, even at 845 pm.

Jose Chamomile

good staff very friendly

MRaya

Worst experience Ive ever had! Shity service!! Do not go here

Henry U

Representatives were very helpful and knowledgeable.

Walter Romero

Really professional and friendly staff, was busy but wait was not long. Daniel was very helpful and clear about insurance claims and the back up process for my new iPhone 8.

Richard Beaty

This place was crowded. Got my business done quick though.

Jasmine

I don’t think I’ve ever written a review for anything before so that goes to show exactly how bad my experience was. I don’t want to give it less than three stars because three of the four employees that I talked to and helped me throughout my two visits today. The reason I can’t give it MORE than three stars is because of the way the employee — who didn’t introduce herself — treated my father. She treated my father like he was a very impaired child. My father is from India, speaks five languages, and has been in America for over twenty years. So, I’m used to that happening occasionally, usually with white women, (that’s just a fact, not a judgment, I come from a long family of wonderful white women lol). What I’m not used to is it coming from an Apple employee. I can’t properly explain the way she, (yes, sadly, a very bad and inaccurate example of a white woman in Texas) treated him in an online review. All I can say is that she did not introduce herself, she did not give the attention and care to helping us as the other employees did, and she spoke to my father in the most patronizing way the entire time. I’ll be returning for an appointment tomorrow, and I hope to get a different employee this time. Every other one of them were kind and charismatic (as Apple employees are so well known for being).