Reviews of Apple Southlake Town Square (Computer Repair)

Joseph Ciminna

AVOID THIS STORE Absolutely terrible store manager and poor customer service, rep was fine… Stopped by to see about having my iPad Pro checked out and repaired with charging issues. They ran a test on it only to tell me that the only way I can repair is to replace it... how is that a repair when the only solution is a replacement? It was also suggested that a local 3rd party might be able to repair the unit since they won’t risk the “integrity” of a broken iPad. what’s the risk when the iPad won’t work? Most of this discussion was with the Manager after he came over only to be condescending argumentative saying “we are just talking about semantics here” when I said I actually want to know what’s wrong with the unit so I can understand if it was in the unit or a faulty wire... He became even louder and more dismissive... TERRIBLE EXPERIENCE!!!

Alex Moreno

Doesn’t know what they are doing

Austin Stromberg

This location helped me through a couple issues I had with my personal computers and also my clients’. They are always willing to help and it’s in a beautiful area!

Justin

Good but crowded

R.L Ter

Everyone is so helpful and nice! Very knowledgeable and will reach out to find other resources to help even more! I LOVE this Apple Store

Julian Owens

What an amazing store. Since the renovation is has a whole new wow factor. It's laid out way better and the free classes are really accommodating. There are some lines for big release dates but they keep it moving quick. Just looking around, I have had 3 people ask if I needed help. Great store.

Arian Dezfoolian

Probably the best Apple Store in DFW. Super cool open concept.

Gene Smith

Amazing fast customer service for as many people are in the store daily!!. Been twice in the past two weeks, waited less than three minutes both times!. Thanks Apple!!!!

Mason Kiciński

Super friendly staff, even when the store was packed at closing time! Appriciated how knowledgeable and dedicated they are to helping everyone.

Darrell Border

Nancy is the best iPhone Apple person I've ever met! Very smart and quick to get my issues resolved. Whole staff is high energy and makes for a fantastic experience!

Cherry Lucero

Long waiting period even you have an appointment! Specialist are just chatting with each other rather than helping the customer. What a waste of time!

Cristian Ahlstedt

Great boutiques and brand names, good prices as well.

Sudhakar Veluri

Dreadful store manager and chief techincian. One is a cheater and the other a big fat liar

Joanne Diaz

Place is always packed so make an appt before you go

Ferrell Hyatt

Great job by the staff

CoffeeM Videos

I wish they have some reserved car parking slots for pickup customers for 5-10 mins. Very premium shopping experience in the area and parking is very problematic here. You will have good waiting times and premium outlets nearby. Parking is free though but have to park at distance and come here walking . SO I will not recommend that much as coming out with Apple inventory is very risky and walking alone to car parking. But there will be cop / security at all times in front of the shop - but as i said its the long walk sometimes you have to do from there. Coming to staff they are nice and this retail has inventory nearly all the time. free WiFi available.

Macy Fernandez

It would be nice if they could inform that the store is closed for renovation. I drove 45 minutes and found that the store was closed.

Gary Neal

Greeter was condescending and not very friendly. She couldn’t find my appointment because she was not listening to me. Not a great first point of contact. Store is big and beautiful.

keleyash Tamang

Called them,wait 45 minutes but no one answered.

Boricua la Pituca

such a wonderful workers there very nice all of them I love to stay on the Apple classes very fun and exciting for kids to I also felt so comfortable when I met my own culture my own people of Puerto Rican guy that works there he was helping me with my iPhone was very polite and very nice and felt very at home

Sai P

These guys don’t know how to receive a customer. FRUSTRATED!!!!

undefined

Knock-off parts !!! Read on: I took my iPhone in for a battery replacement. After waiting for 3 hours I received the phone back, which seemed to work fine. The next day I checked the Battery Health menu, and it's status was "Service". According to Apple, this means that they didn't use a genuine Apple battery, but rather a knock-off. Called and chatted with multiple people from support who ran their remote diagnostics and they pretty much gave me the runaround. They even set up a call back which they never made happened and then emailed me to tell me that they tried. Way to go Apple for not caring about your paying customers or your stores going rogue and using knock-off parts.

Jeremy Cook

A bit packed after the holidays but I got what I needed.

Wendy Wasiunec

On a Saturday, after 5pm, the store was packed with customers. My first thought was, oh boy we're gonna have along wait. But no waiting at all! As soon as we walked through the doors, there was an employee greeting us and we were helped right away! In and out, problem solved with our iPad. We even had a little amusement with one if the employees showing us some tech drawings on the wall screen as we waited a few seconds for the iPad technician.

Rezi Mukoro

They told me I couldn't trade in my IPhone X for an IPhone Xs Max. Went to the apple store in Northpark mall and got a full trade in price for the same phone thanks to a very helpful associate. You have got to do better apple Southlake.

Shiloh Frank

Never bad service at this location!

Linh Nguyen

I went in here today at noon to purchase an iphone xs max. I was service by an old lady and i think she is new worker here. I asked her to see both airpods version too because i was stilI thinking if i will buy it or not. She brought them out. I asked to have devices on hand to read over the features. She insisted to keep them for me to see on her hand which was very disturbing me. I just wonder if she was afraid of me take them and and run away??? Which is very annoyed me. There is not reason for someone to put them in danger of having criminal record for an 159$ airpods. I was still polite to her. I still purchased the Iphone since i didn't want to waste my time to drive to another apple store. I went to a few apple stores and this is my first worst experience at this location. I felt i was treated unfavorably in a "nice way". I will never come back here to be treated like that.

Marc M

Currently closed for construction. I don’t know how long it will take but the rear of the building is completely gutted out walls missing. No access at all and definitely not open while under construction. Other locations are just too far. 30-40 min in either direction.

Adel Abu Shmais

Great place as usual , They have strong service, they repair my phone in 30min ! Thanks Apple & Thanks Ashely

Kishan Desai

I can’t speak for all employees but most at this location are not very knowledgeable about their products. I’ve dealt with about five employees in the past few weeks and they really don’t know much. I went into the store today and asked to buy one of the bands on display inside their new tables. The employee sends a request for someone to bring it and it comes. It clearly was not the same color but i trusted him thinking it’s probably the light inside the table that was changing the color. Yet he still does not do anything and is confused himself and proceeds with the purchase with me even questioning him if it’s actually the same. Then after i buy it I open it in the store pull it out and show him it’s really different. Then he asks me what do i think as to if it’s the same or not. He then calls another employee and that employee agrees that it’s different then he calls another employee and finally that employee saids no it’s the same confidently so i then leave trusting him. I get home and do some research and it’s definitely not the same. This store needs help in terms of service they used to have very knowledgeable employees not anymore.

Aditya Gupta

Busy location considering they closed some apple stores in the DFW area. Some genius bar folks were good and some were outright weird - like we get it, you're trying to figure out who you are but just keep it together while working.

andy rowe

I’ve been here twice and have been helped both times quickly and the staff is always so friendly. Both the leaders and techs. I always recommend this place! I don’t remember everyone who has helped me but Joseph was quick to greet me and help me! Every employee here is great though!!

Joseph Ciminna

AVOID THIS STORE Absolutely terrible store manager and poor customer service, rep was fine… Stopped by to see about having my iPad Pro checked out and repaired with charging issues. They ran a test on it only to tell me that the only way I can repair is to replace it... how is that a repair when the only solution is a replacement? It was also suggested that a local 3rd party might be able to repair the unit since they won’t risk the “integrity” of a broken iPad. what’s the risk when the iPad won’t work? Most of this discussion was with the Manager after he came over only to be condescending argumentative saying “we are just talking about semantics here” when I said I actually want to know what’s wrong with the unit so I can understand if it was in the unit or a faulty wire... He became even louder and more dismissive... TERRIBLE EXPERIENCE!!!

Alex Moreno

Doesn’t know what they are doing

Austin Stromberg

This location helped me through a couple issues I had with my personal computers and also my clients’. They are always willing to help and it’s in a beautiful area!

Justin

Good but crowded

R.L Ter

Everyone is so helpful and nice! Very knowledgeable and will reach out to find other resources to help even more! I LOVE this Apple Store

Julian Owens

What an amazing store. Since the renovation is has a whole new wow factor. It's laid out way better and the free classes are really accommodating. There are some lines for big release dates but they keep it moving quick. Just looking around, I have had 3 people ask if I needed help. Great store.

Arian Dezfoolian

Probably the best Apple Store in DFW. Super cool open concept.

Gene Smith

Amazing fast customer service for as many people are in the store daily!!. Been twice in the past two weeks, waited less than three minutes both times!. Thanks Apple!!!!

Mason Kiciński

Super friendly staff, even when the store was packed at closing time! Appriciated how knowledgeable and dedicated they are to helping everyone.

Darrell Border

Nancy is the best iPhone Apple person I've ever met! Very smart and quick to get my issues resolved. Whole staff is high energy and makes for a fantastic experience!

Cherry Lucero

Long waiting period even you have an appointment! Specialist are just chatting with each other rather than helping the customer. What a waste of time!

Cristian Ahlstedt

Great boutiques and brand names, good prices as well.

Sudhakar Veluri

Dreadful store manager and chief techincian. One is a cheater and the other a big fat liar

Joanne Diaz

Place is always packed so make an appt before you go

Ferrell Hyatt

Great job by the staff

Macy Fernandez

It would be nice if they could inform that the store is closed for renovation. I drove 45 minutes and found that the store was closed.

Gary Neal

Greeter was condescending and not very friendly. She couldn’t find my appointment because she was not listening to me. Not a great first point of contact. Store is big and beautiful.

keleyash Tamang

Called them,wait 45 minutes but no one answered.

Boricua la Pituca

such a wonderful workers there very nice all of them I love to stay on the Apple classes very fun and exciting for kids to I also felt so comfortable when I met my own culture my own people of Puerto Rican guy that works there he was helping me with my iPhone was very polite and very nice and felt very at home

Sai P

These guys don’t know how to receive a customer. FRUSTRATED!!!!

undefined

Knock-off parts !!! Read on: I took my iPhone in for a battery replacement. After waiting for 3 hours I received the phone back, which seemed to work fine. The next day I checked the Battery Health menu, and it's status was "Service". According to Apple, this means that they didn't use a genuine Apple battery, but rather a knock-off. Called and chatted with multiple people from support who ran their remote diagnostics and they pretty much gave me the runaround. They even set up a call back which they never made happened and then emailed me to tell me that they tried. Way to go Apple for not caring about your paying customers or your stores going rogue and using knock-off parts.

Jeremy Cook

A bit packed after the holidays but I got what I needed.

Wendy Wasiunec

On a Saturday, after 5pm, the store was packed with customers. My first thought was, oh boy we're gonna have along wait. But no waiting at all! As soon as we walked through the doors, there was an employee greeting us and we were helped right away! In and out, problem solved with our iPad. We even had a little amusement with one if the employees showing us some tech drawings on the wall screen as we waited a few seconds for the iPad technician.

Rezi Mukoro

They told me I couldn't trade in my IPhone X for an IPhone Xs Max. Went to the apple store in Northpark mall and got a full trade in price for the same phone thanks to a very helpful associate. You have got to do better apple Southlake.

Fadi Tawfik

I would like to give 0 star if I can. This is a bad service and the manager his name is Tom his very rude and not helpful and also the tech nation girl she work there she doesn’t know how to work she just clean my AirPods then she said it works u need to go study again I guess

Shiloh Frank

Never bad service at this location!

Linh Nguyen

I went in here today at noon to purchase an iphone xs max. I was service by an old lady and i think she is new worker here. I asked her to see both airpods version too because i was stilI thinking if i will buy it or not. She brought them out. I asked to have devices on hand to read over the features. She insisted to keep them for me to see on her hand which was very disturbing me. I just wonder if she was afraid of me take them and and run away??? Which is very annoyed me. There is not reason for someone to put them in danger of having criminal record for an 159$ airpods. I was still polite to her. I still purchased the Iphone since i didn't want to waste my time to drive to another apple store. I went to a few apple stores and this is my first worst experience at this location. I felt i was treated unfavorably in a "nice way". I will never come back here to be treated like that.

Marc M

Currently closed for construction. I don’t know how long it will take but the rear of the building is completely gutted out walls missing. No access at all and definitely not open while under construction. Other locations are just too far. 30-40 min in either direction.

Adel Abu Shmais

Great place as usual , They have strong service, they repair my phone in 30min ! Thanks Apple & Thanks Ashely

Christian La'Dai

I went into the store on yesterday (10/2/2019) , I had a appointment for 1:05pm , I got there a bit early.. I wasnt able to check in until 10 mins early which I find is kinda crazy .. if I'm already here and theres people available to help me why cant i just get service? The Person i worked with was super nice though and knowledgeable.. he got me a new phone quick.

Kishan Desai

I can’t speak for all employees but most at this location are not very knowledgeable about their products. I’ve dealt with about five employees in the past few weeks and they really don’t know much. I went into the store today and asked to buy one of the bands on display inside their new tables. The employee sends a request for someone to bring it and it comes. It clearly was not the same color but i trusted him thinking it’s probably the light inside the table that was changing the color. Yet he still does not do anything and is confused himself and proceeds with the purchase with me even questioning him if it’s actually the same. Then after i buy it I open it in the store pull it out and show him it’s really different. Then he asks me what do i think as to if it’s the same or not. He then calls another employee and that employee agrees that it’s different then he calls another employee and finally that employee saids no it’s the same confidently so i then leave trusting him. I get home and do some research and it’s definitely not the same. This store needs help in terms of service they used to have very knowledgeable employees not anymore.

Aditya Gupta

Busy location considering they closed some apple stores in the DFW area. Some genius bar folks were good and some were outright weird - like we get it, you're trying to figure out who you are but just keep it together while working.

andy rowe

I’ve been here twice and have been helped both times quickly and the staff is always so friendly. Both the leaders and techs. I always recommend this place! I don’t remember everyone who has helped me but Joseph was quick to greet me and help me! Every employee here is great though!!

Chad Witherspoon

Good fruit

Amber waves

Very friendly customer service. All the employees were very attentive.

lou librandi

It would be nice to to know the store was closed for renovations before driving 45 min

Ciara Merritt

This Apple Store is awesome!!! When I first walked in the store I was greeted by Mason. He was super friendly and made sure I was taken care of. My Apple expert was named Heather, she was very knowledgeable and made sure I was good to go 100% before I left. Her personality was very infectious. She constantly smiled which made myself and everyone around her be happy. I definitely recommend this store!

Michelle Conley

Took 5 days to even get the appointment, but still had to wait 15 minutes. To be told the "only" option is to pay to replace the phone!! One of the many reasons I hate Apple products! They don't produce a good product, that's why they don't stand behind their product!!!

Aaron/Maira Koiner

Bought 64MB Apple TV. Hoping to be able to face-time my son in the Airforce in England. We'll see.

Billy Vinson

REFURBISHED JUNK AND BAD SERVICE... SAVE YOUR MONEY!!!!!!!!!!!!!!!!!!!!!!!!! APPLE CARE IS A JOKE! I recommend NO ONE BUY Apple Care!!!! My Apple Watch 3 (LTE) broke, I have Apple Care Plus - They sent a REFURBISHED UNIT and it had fingerprints on it... It came in a Yellow envelope and the battery is deffective and dies within 5 hours (barely any Use)... I have called multiple times to have this rectified, they want to place another $420 hold on my Card to get another one sent out and their attitudes are SUB PAR and borderline RUDE as hell. Definitely UN-Caring! Apple Care is a waste of money anyway. They charge you $70 Deductible, plus the original $50 for the Apple Care JOKE program and by that time, I could have just had my screen replaced for that price and not worry about a REFURBISHED P.O.S. that was used by someone else. They use the same, old Motherboards in these units and supposedly replace the battery (WHICH THEY DID NOT FOR THIS ONE).... Like I said, they now want me to pay them another $400 (a hold), which I find un-acceptable.... APPLE CARE PLUS is supposed to be EXPRESS treatment and that is NOT what I have been getting. First, before all of this - I had went to the FORT WORTH APPLE STORE and the guy in there treated me with Disdain as well and sent me back home to call Apple.... TOTALLY RIDICULOUS. REFURBISHED JUNK AND BAD SERVICE... SAVE YOUR MONEY!!!!!!!!!!!!!!!!!!!!!!!!! TERRIBLE! A month ago: SAME TREATMENT when I had to buy another iPhone X... Their service at the stores and on the phone is absolutely TERRIBLE... Save your money!

Tristan Dean

I didn't know if my watch was done because of a faulty battery or apps and the apple representative was able to test my watch and give a detailed report that helped me confirm its the apps I use. Thank you Miri!

Sophonie Pierre

The establishment was closed for renovation. I feel that this information should’ve been shared before having people drive 30 minutes to the store

Leigh Ann Daugherty

RIDICULOUS paid in advance for airpods. Didn't realize I HAVE to wait for "order fulfilled" email. There's a ton of them on the shelf and they won't give me a box. THEY'RE PAID FOR! Never again! Employees are extremely rude. Literally 6 employees standing around not helping anyone.

Sriram Krishnamurthi

Great store experience

Rickey Herron

I liked it!! Of course there was a crowd of people there but that tends to happen at most Apple stores. they were fast and friendly. They took care of my wife's ipad and we were on our way in no time flat.

Sherman C

Not the experience Job's would have expected of his company. Employees not only don't know the product, they offer incorrect information. Also, the watch display invites customers to pick up and experience the product, yet the employees scold customers for doing exactly what the display invites. One display has watches cased in glass, which does not allow you to pick up the product, so it's obvious they are not to be touched. Every other product in the store has product displayed so customers can see, feel, and experience...so why is the watch section different? This is just one example of how apple is missing the point or this store is mismanaged and needs a full revamp on it's leadership and better staff training. Apple is forgetting that customers wanting to engage in the product experience is a gift. Just because the stores are packed today does not mean it will be in the future and the experience of apple includes the store experience. Total disappointment.

Muneendra H S

Staff was unaware of my problem and they asked me to come to store with a lot of things multiple times only to tell me that there is no solution. The staff told me to wait 1-1/2 hours and then an hour and then half an hour. They made me wait for 3 hours straight for nothing. Absolutely disappointed with their service and the staff told me to purchase the products only in apple store not in any third party retailers which is non sensical.

Mary Reeves

Busy busy busy. Took 2 of their IPad skills classes. I had not been an "I" person. Android all the way. Then I got a good deal on a 6th gen IPad and now, I'm giving it a chance. Lots of cool things I learned I can do on my new IPad. It was fun and informative even met new friends.

ahmya cockher

They have really good service they can give you one on one

Dustin Weir

Probably the worst customer service I've ever had. There is absolutely no management of anyone. People walk in and don't even know where to go. There was no one to greet anybody. I don't blame the workers because they are all kids. They need better management and some sort of organization. I will not return. Had a an appointment at 3:00 and told my phone repair would be done by 6:30. When I got there it took another hour to be ready and nobody would help check up on the repairs. Do Better apple.

Sam Rice

Great service, once someone came to help me. Granted, it was a Saturday afternoon and it was busy. The employee was knowledgeable and was not in a rush to get to the next customer.

Mostafa El Gamal

Nice place, sometimes it’s crowded and one time I went there to find it is closed at the regular time. Generally it is fine

Madison C

Quick, easy service. Exactly what I was looking for

Tommy Myers

Very nice area I come to my brothers house to visit and I go by myself a new phone in Southlake at the Apple store the woman at the counter Was cool but she made us wait for a long time I will go to Northpark mall next time

It's Probably the feds, but

Needed a laptop repaired. Waited about 30 minuets which wasn’t bad considering how busy it was. Our helper was very polite and helpful overall.

Raisa Wilfong

Staff was friendly, but the Technical Support was very substandard. Without properly analyzing the issue on my MacBook Pro, they quickly jumped to conclusions that my main board or SSD drive are defective and recommended I commit to a $575 service to replace the parts. The tech said they would replace whichever was defective and when I asked if they would give me the defective part after it was serviced they said they will not. I explained several times that the issue began when I upgraded the OS, and they said it had to be a bad board or SSD drive, because they couldn’t get it to turn on. (Several weeks ago I upgraded to Mojave OS and my screen began flickering and eventually wouldn’t turn on.) I took my laptop home without being service and it started up again with the flickering screen. My visit all the way to the Southlake store for technical support was a waste of time and I won’t go back.

Patricia Olguin

Michael was extremely helpful, knowledgeable and very respectful of my time. Got straight to the issue and I was in and out within 30 minutes! Amazing customer service experience for the first time here.

Matt Bealer

Had a great experience at the apple store today. I made an appointment which I would recommend because this place is always busy. I had an appointment for as soon as the doors opened and there was already a line at 945. I really like the today at apple program where an employee will discuss an apple device or app and how to better use, GarageBand, taking better videos, etc.

Meibol Moran

Walked out of the store immediately after being given terrible service by a sales associate at the watch station.

Tonya Miller

to crowded and to far

Will Crowley

Apple Stores seem deliberately designed to be a bad experience. I don't get it. No price tags/info visible. No counter/register I can just go up to or get in line for. When they are busy, it's chaos; whereas an old fuddy duddy uncool normie store has a line where I can clearly just get in queue. They have been busy all 3 times I've ever been. Maybe I'm just super unlucky

Maurice Stoll

Hands down the most positive experience I have ever had in a store. Extremely knowledgeable, professional and friendly. Repaired my Iphone on a Sunday within an hour. A great example of what a professional, modern and effective establishment should represent. Great job Apple!

Chris Jones

Why give an option to make an appointment if you still have to wait in line???

Diwakar Dhungana

Looking great

Jamie Holloman

Deon Williams helped us He was perfect, he looked good, smelled good, and had the know how....... My client is raving about this visit all smiles over here!!!!!

Jalal Fathi

Crowded but the staff are great.

Beshoy Iskander

Worst Apple store ever. Today I had my second horrible experience within 2 weeks. First I went in to replace my phone battery and the so called "genius" claimed that my phone has a chance to not re-boot after the battery gets replaced so I was only offered to replace my phone as my ONLY option. I made a complaint and the store manager made me a new appointment, I went in a week later and surprisingly, the battery was replaced and phone worked just fine with zero issues. Today, I went in again to upgrade my Apple watch that I just got as a GIFT for a different size. I told another "genius" that it's a GIFT and I showed her the GIFT receipt and all I need is to SWAP it for a bigger size. Guess what, this moron took my watch and the box and came back to tell me that she RETURNED the watch and the money will go back to the original credit. HOW STUPID IS THIS... The "lead" came to apologize and tells me that there is nothing they could do about it. She didn't even offer me a gift card option. If I try to return something at a Walmart, they would've asked if I needed the refund to the original card or a gift card. HOW EMBARRASSING IS IT WHEN A GIFT GETS RETURNED.. THIS STORE NEEDS TO BE AUDITED.. THEY HAVE A MAJOR OPERATIONAL ISSUE AND THEY HIRE A PUNCH OF CLUELESS DUMMIES.

James Snider

Expanded and reopened recently. One of the largest in this area but very popular

Vaibhav Srivastava

This place seriously doesn’t understand the difference between prospective customer and customer who have already made up their mind to buy the product. Customer who are ready to buy product today have to wait while they entertain prospective customers.

O Huncho

Booked an appointment for 3:00 and wasn’t helped until 4:00. Staff did not communicate nor fulfill my needs, and store was not extremely busy.

Russell Simpson

Really bad experience and they could care less

Jennifer Solis

Great customer support

Kendrick Muirhead

5 stars.

Chad Witherspoon

Good fruit

Amber waves

Very friendly customer service. All the employees were very attentive.

lou librandi

It would be nice to to know the store was closed for renovations before driving 45 min

Ciara Merritt

This Apple Store is awesome!!! When I first walked in the store I was greeted by Mason. He was super friendly and made sure I was taken care of. My Apple expert was named Heather, she was very knowledgeable and made sure I was good to go 100% before I left. Her personality was very infectious. She constantly smiled which made myself and everyone around her be happy. I definitely recommend this store!

Sheryll Coston

I had an appointment to replace an iPhone battery and drove 45 miles to this Apple store. After 30 min no one had come to meet me so I checked and was told Augustine just started my appointment. Strange since I had the phone in my hand. He had been stopped by another customer so I stood there for another 10 min. Then he ran some tests on the battery and went to the back. Returned to tell me they were too busy and I needed to come back another day. I went to a nearby Staples and it was done in 30 min

Michelle Conley

Took 5 days to even get the appointment, but still had to wait 15 minutes. To be told the "only" option is to pay to replace the phone!! One of the many reasons I hate Apple products! They don't produce a good product, that's why they don't stand behind their product!!!

Aaron/Maira Koiner

Bought 64MB Apple TV. Hoping to be able to face-time my son in the Airforce in England. We'll see.

Billy Vinson

REFURBISHED JUNK AND BAD SERVICE... SAVE YOUR MONEY!!!!!!!!!!!!!!!!!!!!!!!!! APPLE CARE IS A JOKE! I recommend NO ONE BUY Apple Care!!!! My Apple Watch 3 (LTE) broke, I have Apple Care Plus - They sent a REFURBISHED UNIT and it had fingerprints on it... It came in a Yellow envelope and the battery is deffective and dies within 5 hours (barely any Use)... I have called multiple times to have this rectified, they want to place another $420 hold on my Card to get another one sent out and their attitudes are SUB PAR and borderline RUDE as hell. Definitely UN-Caring! Apple Care is a waste of money anyway. They charge you $70 Deductible, plus the original $50 for the Apple Care JOKE program and by that time, I could have just had my screen replaced for that price and not worry about a REFURBISHED P.O.S. that was used by someone else. They use the same, old Motherboards in these units and supposedly replace the battery (WHICH THEY DID NOT FOR THIS ONE).... Like I said, they now want me to pay them another $400 (a hold), which I find un-acceptable.... APPLE CARE PLUS is supposed to be EXPRESS treatment and that is NOT what I have been getting. First, before all of this - I had went to the FORT WORTH APPLE STORE and the guy in there treated me with Disdain as well and sent me back home to call Apple.... TOTALLY RIDICULOUS. REFURBISHED JUNK AND BAD SERVICE... SAVE YOUR MONEY!!!!!!!!!!!!!!!!!!!!!!!!! TERRIBLE! A month ago: SAME TREATMENT when I had to buy another iPhone X... Their service at the stores and on the phone is absolutely TERRIBLE... Save your money!

Tristan Dean

I didn't know if my watch was done because of a faulty battery or apps and the apple representative was able to test my watch and give a detailed report that helped me confirm its the apps I use. Thank you Miri!

Sophonie Pierre

The establishment was closed for renovation. I feel that this information should’ve been shared before having people drive 30 minutes to the store

Leigh Ann Daugherty

RIDICULOUS paid in advance for airpods. Didn't realize I HAVE to wait for "order fulfilled" email. There's a ton of them on the shelf and they won't give me a box. THEY'RE PAID FOR! Never again! Employees are extremely rude. Literally 6 employees standing around not helping anyone.

Rickey Herron

I liked it!! Of course there was a crowd of people there but that tends to happen at most Apple stores. they were fast and friendly. They took care of my wife's ipad and we were on our way in no time flat.

Sherman C

Not the experience Job's would have expected of his company. Employees not only don't know the product, they offer incorrect information. Also, the watch display invites customers to pick up and experience the product, yet the employees scold customers for doing exactly what the display invites. One display has watches cased in glass, which does not allow you to pick up the product, so it's obvious they are not to be touched. Every other product in the store has product displayed so customers can see, feel, and experience...so why is the watch section different? This is just one example of how apple is missing the point or this store is mismanaged and needs a full revamp on it's leadership and better staff training. Apple is forgetting that customers wanting to engage in the product experience is a gift. Just because the stores are packed today does not mean it will be in the future and the experience of apple includes the store experience. Total disappointment.

Muneendra H S

Staff was unaware of my problem and they asked me to come to store with a lot of things multiple times only to tell me that there is no solution. The staff told me to wait 1-1/2 hours and then an hour and then half an hour. They made me wait for 3 hours straight for nothing. Absolutely disappointed with their service and the staff told me to purchase the products only in apple store not in any third party retailers which is non sensical.

Mary Reeves

Busy busy busy. Took 2 of their IPad skills classes. I had not been an "I" person. Android all the way. Then I got a good deal on a 6th gen IPad and now, I'm giving it a chance. Lots of cool things I learned I can do on my new IPad. It was fun and informative even met new friends.

ahmya cockher

They have really good service they can give you one on one

Dustin Weir

Probably the worst customer service I've ever had. There is absolutely no management of anyone. People walk in and don't even know where to go. There was no one to greet anybody. I don't blame the workers because they are all kids. They need better management and some sort of organization. I will not return. Had a an appointment at 3:00 and told my phone repair would be done by 6:30. When I got there it took another hour to be ready and nobody would help check up on the repairs. Do Better apple.

Sam Rice

Great service, once someone came to help me. Granted, it was a Saturday afternoon and it was busy. The employee was knowledgeable and was not in a rush to get to the next customer.

Madison C

Quick, easy service. Exactly what I was looking for

Tommy Myers

Very nice area I come to my brothers house to visit and I go by myself a new phone in Southlake at the Apple store the woman at the counter Was cool but she made us wait for a long time I will go to Northpark mall next time

It's Probably the feds, but

Needed a laptop repaired. Waited about 30 minuets which wasn’t bad considering how busy it was. Our helper was very polite and helpful overall.

Raisa Wilfong

Staff was friendly, but the Technical Support was very substandard. Without properly analyzing the issue on my MacBook Pro, they quickly jumped to conclusions that my main board or SSD drive are defective and recommended I commit to a $575 service to replace the parts. The tech said they would replace whichever was defective and when I asked if they would give me the defective part after it was serviced they said they will not. I explained several times that the issue began when I upgraded the OS, and they said it had to be a bad board or SSD drive, because they couldn’t get it to turn on. (Several weeks ago I upgraded to Mojave OS and my screen began flickering and eventually wouldn’t turn on.) I took my laptop home without being service and it started up again with the flickering screen. My visit all the way to the Southlake store for technical support was a waste of time and I won’t go back.

Patricia Olguin

Michael was extremely helpful, knowledgeable and very respectful of my time. Got straight to the issue and I was in and out within 30 minutes! Amazing customer service experience for the first time here.

Matt Bealer

Had a great experience at the apple store today. I made an appointment which I would recommend because this place is always busy. I had an appointment for as soon as the doors opened and there was already a line at 945. I really like the today at apple program where an employee will discuss an apple device or app and how to better use, GarageBand, taking better videos, etc.

Tonya Miller

to crowded and to far

Will Crowley

Apple Stores seem deliberately designed to be a bad experience. I don't get it. No price tags/info visible. No counter/register I can just go up to or get in line for. When they are busy, it's chaos; whereas an old fuddy duddy uncool normie store has a line where I can clearly just get in queue. They have been busy all 3 times I've ever been. Maybe I'm just super unlucky

Maurice Stoll

Hands down the most positive experience I have ever had in a store. Extremely knowledgeable, professional and friendly. Repaired my Iphone on a Sunday within an hour. A great example of what a professional, modern and effective establishment should represent. Great job Apple!

Chris Jones

Why give an option to make an appointment if you still have to wait in line???

Jamie Holloman

Deon Williams helped us He was perfect, he looked good, smelled good, and had the know how....... My client is raving about this visit all smiles over here!!!!!

Jalal Fathi

Crowded but the staff are great.

Beshoy Iskander

Worst Apple store ever. Today I had my second horrible experience within 2 weeks. First I went in to replace my phone battery and the so called "genius" claimed that my phone has a chance to not re-boot after the battery gets replaced so I was only offered to replace my phone as my ONLY option. I made a complaint and the store manager made me a new appointment, I went in a week later and surprisingly, the battery was replaced and phone worked just fine with zero issues. Today, I went in again to upgrade my Apple watch that I just got as a GIFT for a different size. I told another "genius" that it's a GIFT and I showed her the GIFT receipt and all I need is to SWAP it for a bigger size. Guess what, this moron took my watch and the box and came back to tell me that she RETURNED the watch and the money will go back to the original credit. HOW STUPID IS THIS... The "lead" came to apologize and tells me that there is nothing they could do about it. She didn't even offer me a gift card option. If I try to return something at a Walmart, they would've asked if I needed the refund to the original card or a gift card. HOW EMBARRASSING IS IT WHEN A GIFT GETS RETURNED.. THIS STORE NEEDS TO BE AUDITED.. THEY HAVE A MAJOR OPERATIONAL ISSUE AND THEY HIRE A PUNCH OF CLUELESS DUMMIES.

James Snider

Expanded and reopened recently. One of the largest in this area but very popular

Vaibhav Srivastava

This place seriously doesn’t understand the difference between prospective customer and customer who have already made up their mind to buy the product. Customer who are ready to buy product today have to wait while they entertain prospective customers.

O Huncho

Booked an appointment for 3:00 and wasn’t helped until 4:00. Staff did not communicate nor fulfill my needs, and store was not extremely busy.

Russell Simpson

Really bad experience and they could care less

Jennifer Solis

Great customer support

Kendrick Muirhead

5 stars.

Kevin O'Rourke

Advice to store management: Just try to be accommodating instead of being RIGHT! I highly recommend not placing orders online and choosing store pickup. Just choose delivery. The staff is not trained to handle online orders. They have no ability to edit online orders. And they have no problem telling you to read the online policy. They will not try to accommodate online orders in anyway. Avoid the frustration of this store’s untrained staff and less than accommodating attitude. Escalating your complaint to the store management will prove useless. I love Apple Products. This store has management and training issues.

pfJose Fuentes

Very nice

John Weekly

Longer wait than told and expected but good service once I got to the right person

Mike Pakkala

I got an email that said to call the store. I tried to call the store 7 times and no one ever picked up. Please don't send an email saying that we should call the store, if the people at the store never pick up the phone. The store should call the person if they want to schedule something.

Justin Goehring

Mixed experiences here. Their Genius Bar appointments are an utter cluster. Never on time and sometimes you’ll catch a nice person to work with. Today, not the case. I left hours later, annoyed with elevated blood pressure.

Rhonda Robertson

Today I went in to this store and received Excellent Service from Alfredo. He was knowledgeable, empathetic to my situation, personable and professional. He saved my life!

Gautam Pulikanti

I think you people should learn from other stores like the one on knox street People working here hardly address the customers, Pickup window is a joke.

rickey patel

They don’t even deserve one star, worse apple store ever. Really bad customer service.

Chintaginjala Prasad

Store has been renovated and opened back on Nov 1st week. Had been here for a device fix with appointment. Things were smooth.

Jordan Peebles

Came in with my IPhone Maxx Xs with a C shape crack in the camera lens. I pulled the phone out of my pocket and noticed this the day before. I haven’t dropped the phone nor is there any other damage. The technician in the store asked if I bumped against something with the phone in my pocket. If simply bumping against something will crack the camera lens with no other damage then this is a manufacturer defect. This is a widespread issue which you can find all over on the Apple forums and Phone review websites. However, Apple refuses to stand behind a product they refer to as premium. The manager at the store kept repeating that if he could just give me the store he would. Their only solution was to pay $599 for a new phone. I just paid $1100 for what I thought was a premium product. Their assistance was not helpful, I left frustrated and without assistance. This is my 5th IPhone and will be the last Apple product for me and my family.

rusul albraihi

It was a good experience . but couldn't find what i was looking for

eve p

Relatively quick service, considering there's always like hundreds of people in the store. I resolved my issue in about an hour.

IssYo GurlYulie

i wonder if they’re ever gonna make more emojis for the i phone i wish they had a emoji like the face leaning on both hands and elbows on table or something smiling i don’t know if y’all get me but i been wanting that emoji

Cpt Kincaid

They are always packed with customers but still manage to help every single person in there with record time, the people in there are very nice. They are remodeling currently but they should be done soon.

Brian Rountree

If you want the full on Apple experience this is the place to go. Usually so busy you could crowd-surf from the front door to the back counter. I ALWAYS purchase online then go here for pick up. Friendly expert staff take care of you fast.

Veronica Ledbetter

Roman was my Rep. He was knowledgeable, understanding and very helpful... I was in the store the day before and the rep told me I had to take my phone back to ATNT... After being very frustrated because no one would help me, Roman made sure I was taken care of and I’m very thankful... Thanks Roman❤️

Jeff Lazor

Worst experience ever. Have a watch the screen cracked edges. They just put out a bulletin saying this is covered under warranty. At the store they knew nothing about it and would not even send it to be looked at unless I paid more the watch costs new. A complete waste of time. They could try training their employees on information they put out. Even the phone people knew about it.

Lisa Marie Bennett

Looks great since the remodel. Fast, courteous service.

Kayla Holland

I meant to post a review a long time ago. I needed help with my mac and phone and Julian Rodriguez handled everything efficiently. If you can request him for help with your device I know he will give you the best care possible.

Katrina Pino

Too many people. Hard to navigate and long waits

Clynt Taylor

We purchased another $1000 phone to go with the other 6 that our family owns along with 7 computers and new appleTV. One of their nice associates looked at a phone we wanted to trade in but it wouldn’t turn on. She said if it comes back on bring it in for a $70 tradein. We did charge it and got it to come on so we drove a half hour a few days later to get our $70 trade in against our thousands of dollars worth of business... but when we arrived the manager refused on the basis that the phone had been exposed to water. Haha! You’re kidding right? You’re the manager and could make a call like this and you didn’t!? Bad customer service decision. Wasted my time for this and what would have been a 5 star review went to a 2 and that’s because the first sales associate was with it.

Aaronisha Jones

My God, this has got to be the worse experience that I'ver ever had at an Apple Store. I've been sitting here for hours waiting to get helped and when I do finally get called, the guy is helping not just me but 4 other customers.. There are literally 100 workers inside the store.. The manager is rude as hell and he had an attitude the entire time he was helping me.. I am highly disappointed in the customer service here

Stefanie Little

Very helpful staff. Easy in, found what I needed. Easy out

Dano Scott

So slow. 30 minutes after your appointment you might see some one. Pathetic.

Omar Khan

The primary Apple store that I went to when I was in the area. Also in a nice outside mall

ashley t

First associate I got clearly didn't want to help but then I got Michael (?) He was so nice and worked with me and didn't make me feel rushed. Thanks for all your help!!

Justin Joseph

This is my 5th time coming to this specific location and their customer service never fails! All the employees make sure everyone is taken care of. Wait times can be lengthy at times but it’s a busy store and the customer service is still excellent!

Britania Fernandez

I had an appointment at 4ish and I couldn’t remember what time because I never got an email or text from apple like they said they would send me. I show up at 3:55 to be on the safe side. Fast forward to an hour later when I noticed everyone has gone and ask a rep how long till I will be seen. Apparently my appointment was cancelled for showing up too early. At least inform customers of that so they don’t waste an hour for nothing.

Randy Byrne

Went there for help with an iPod. They couldn’t be bothered. Online tech helped more and got my issue fixed.

Madison Allison

Casey in technical support is awesome! Very helpful, knowledgeable, and kind. He helped my husband and I with an issue we were having with my iPhone. He made sure we understood and frequently asked if he had any questions. He took his time and made us feel valued. Brady in the sales department is also wonderful. Very kind and helpful. We appreciated all the wonderful service from the amazing staff at this Apple location. It’s nice because they seem to enjoy being at work and it shows.

D

Words do can not capture how BAD the service is at this Apple store. I had an appointment, arrived early and was told to leave the store and return within 10m of my appointment time. Upon returning (on time), I was asked to wait - despite having an appointment. Once a tech finally, helped me - he told me he was not able to replace my phone battery. I took time off from work!!! Never Again!!! I am switching Samsung or Google

A Google User

Made an appointment two days prior. On arrival about 20 minutes early was told I had no appointment. The greeter supposedly registered me as a walk in. My appointment confirmation text came in a few minutes later and when I checked with another representative was told I was still not registered and did not have an appointment but should wait and maybe they could get me in within the next three hours. Just about the time of the original appointment Casey came out, resolved the phone charging issue and took it in for the battery change. Gave me a claim check and said come back in an hour. Came back in 45 minutes and was told by the greeter the phone would be ready in a few minutes and to wait at the repair table. After 30 minutes I checked with another associate and was told the phone had been ready for 30 minutes and I should have checked with someone. Work was accomplished properly and I appreciate Casey. Hope to NEVER return to this location.

Lisalee Parisi

They bent over backwards to ensure that my computer was working. I had to buy a back up disk in order to get repaired. I don't mind that at all. Was there for 4 hours ,and yes,I had an appointment. It all depends on what is going on with your computer. They are running live classes with a wall screen. Great stuff. Very interactive. Thank you to all that helped me,Roland, Jonathan and two others.

Christain Wright

I made an appointment when I arrived I waited an hour before I was seen and they saw about 4-5 other people even though they arrived after I did. When I was finally seen the guy that assisted me was great and kind however they weren’t able to repair my phone. They stated they needed to order the part as they had run out. I asked why did they allow me to wait so long knowing that information and they couldn’t answer. One of the lady managers was very rude. She was semi loud and did quite a bit of neck rolling. I’m still waiting to hear back from them. I will give it another chance at at bat time I’ll consider updating my thoughts

Alexandra Munoz

Erased everything on phone for a screen repair. Asked if things on phone were backed up but didn’t offer to say why or that they were going to clear the phone. ALL of my daughters photos are gone, and last messages from deceased grandma as well. Let us know beforehand if things have to be erased or offer a way to salvage before this happens.

Roberta Smith

Never would I ever!! Apple sux!!

edwoll77

Based on the ritzy location of this store, you assume that the customer service would be stupendous. Wrong!! ........Went in to get information on my options for a dead battery in my I Pad. Stood in line to get the pleasure of speaking with a young smug bearded hipster doffus who addresses middle aged folks as man and dude. He proceeds to give me erroneous information on my options and price for replacement. I know this, because I followed up my store visit with a phone call to an Apple a technical support representative. He gave me the correct option and pricing information. He even apologized to me for having to waste my time with the "so called genius".

Patricio Gallo

The store looks nice after they finished the reconstruction of the place

Laurie Alsobrook

Extremely courteous and helpful. I had many questions and the sales staff went out of their way to find employees who could answer my questions. It only took about 10 minutes to be seen as a walk-in -all this on Black Friday in a packed store. Very impressed.

Michael Evans

I really like the Apple stores. The people are there ready to help you.

Alex Catrin

Very slow

Maisie Baranowski

Service and staff were great!! Jay(a female) was awesome to work with and they took care of my issues quicker than the time they estimated it to be ... this is the only apple store I’ll go to now

Manaswini Mishra

Good store . Very friendly and knowledgeable staff staff.

Sunny W

Hope nothing goes wrong with your device, having to wait 1 week for an appointment is really stupid. Finally got my appointed after going back and forth for a week. Tech tried to restore my phone 3 times didn’t work then told me only option was to buy a new phone. Phones just over a year old at this point. $1300 phone lasts just one year now? No thanks,I’ll pass! Taking my business back to Samsung. Manager was rude as well after having a quick chat, I’ve spent over $10k over the last two years at this location btw....

Kevin O'Rourke

Advice to store management: Just try to be accommodating instead of being RIGHT! I highly recommend not placing orders online and choosing store pickup. Just choose delivery. The staff is not trained to handle online orders. They have no ability to edit online orders. And they have no problem telling you to read the online policy. They will not try to accommodate online orders in anyway. Avoid the frustration of this store’s untrained staff and less than accommodating attitude. Escalating your complaint to the store management will prove useless. I love Apple Products. This store has management and training issues.

pfJose Fuentes

Very nice

John Weekly

Longer wait than told and expected but good service once I got to the right person

Mike Pakkala

I got an email that said to call the store. I tried to call the store 7 times and no one ever picked up. Please don't send an email saying that we should call the store, if the people at the store never pick up the phone. The store should call the person if they want to schedule something.

Rhonda Robertson

Today I went in to this store and received Excellent Service from Alfredo. He was knowledgeable, empathetic to my situation, personable and professional. He saved my life!

rickey patel

They don’t even deserve one star, worse apple store ever. Really bad customer service.

Chintaginjala Prasad

Store has been renovated and opened back on Nov 1st week. Had been here for a device fix with appointment. Things were smooth.

Jordan Peebles

Came in with my IPhone Maxx Xs with a C shape crack in the camera lens. I pulled the phone out of my pocket and noticed this the day before. I haven’t dropped the phone nor is there any other damage. The technician in the store asked if I bumped against something with the phone in my pocket. If simply bumping against something will crack the camera lens with no other damage then this is a manufacturer defect. This is a widespread issue which you can find all over on the Apple forums and Phone review websites. However, Apple refuses to stand behind a product they refer to as premium. The manager at the store kept repeating that if he could just give me the store he would. Their only solution was to pay $599 for a new phone. I just paid $1100 for what I thought was a premium product. Their assistance was not helpful, I left frustrated and without assistance. This is my 5th IPhone and will be the last Apple product for me and my family.

rusul albraihi

It was a good experience . but couldn't find what i was looking for

eve p

Relatively quick service, considering there's always like hundreds of people in the store. I resolved my issue in about an hour.

IssYo GurlYulie

i wonder if they’re ever gonna make more emojis for the i phone i wish they had a emoji like the face leaning on both hands and elbows on table or something smiling i don’t know if y’all get me but i been wanting that emoji

Cpt Kincaid

They are always packed with customers but still manage to help every single person in there with record time, the people in there are very nice. They are remodeling currently but they should be done soon.

olga aguiar

Way too many people

Brian Rountree

If you want the full on Apple experience this is the place to go. Usually so busy you could crowd-surf from the front door to the back counter. I ALWAYS purchase online then go here for pick up. Friendly expert staff take care of you fast.

Veronica Ledbetter

Roman was my Rep. He was knowledgeable, understanding and very helpful... I was in the store the day before and the rep told me I had to take my phone back to ATNT... After being very frustrated because no one would help me, Roman made sure I was taken care of and I’m very thankful... Thanks Roman❤️

Jeff Lazor

Worst experience ever. Have a watch the screen cracked edges. They just put out a bulletin saying this is covered under warranty. At the store they knew nothing about it and would not even send it to be looked at unless I paid more the watch costs new. A complete waste of time. They could try training their employees on information they put out. Even the phone people knew about it.

Lisa Marie Bennett

Looks great since the remodel. Fast, courteous service.

Kayla Holland

I meant to post a review a long time ago. I needed help with my mac and phone and Julian Rodriguez handled everything efficiently. If you can request him for help with your device I know he will give you the best care possible.

Katrina Pino

Too many people. Hard to navigate and long waits

Clynt Taylor

We purchased another $1000 phone to go with the other 6 that our family owns along with 7 computers and new appleTV. One of their nice associates looked at a phone we wanted to trade in but it wouldn’t turn on. She said if it comes back on bring it in for a $70 tradein. We did charge it and got it to come on so we drove a half hour a few days later to get our $70 trade in against our thousands of dollars worth of business... but when we arrived the manager refused on the basis that the phone had been exposed to water. Haha! You’re kidding right? You’re the manager and could make a call like this and you didn’t!? Bad customer service decision. Wasted my time for this and what would have been a 5 star review went to a 2 and that’s because the first sales associate was with it.

Aaronisha Jones

My God, this has got to be the worse experience that I'ver ever had at an Apple Store. I've been sitting here for hours waiting to get helped and when I do finally get called, the guy is helping not just me but 4 other customers.. There are literally 100 workers inside the store.. The manager is rude as hell and he had an attitude the entire time he was helping me.. I am highly disappointed in the customer service here

Stefanie Little

Very helpful staff. Easy in, found what I needed. Easy out

Rik Ds

terrible service try to buy a phone made me wait an hour and none can answer your questions and it is ridiculous that to buy a device you have to wait so long

Dano Scott

So slow. 30 minutes after your appointment you might see some one. Pathetic.

Omar Khan

The primary Apple store that I went to when I was in the area. Also in a nice outside mall

ashley t

First associate I got clearly didn't want to help but then I got Michael (?) He was so nice and worked with me and didn't make me feel rushed. Thanks for all your help!!

Justin Joseph

This is my 5th time coming to this specific location and their customer service never fails! All the employees make sure everyone is taken care of. Wait times can be lengthy at times but it’s a busy store and the customer service is still excellent!

Britania Fernandez

I had an appointment at 4ish and I couldn’t remember what time because I never got an email or text from apple like they said they would send me. I show up at 3:55 to be on the safe side. Fast forward to an hour later when I noticed everyone has gone and ask a rep how long till I will be seen. Apparently my appointment was cancelled for showing up too early. At least inform customers of that so they don’t waste an hour for nothing.

Randy Byrne

Went there for help with an iPod. They couldn’t be bothered. Online tech helped more and got my issue fixed.

Madison Allison

Casey in technical support is awesome! Very helpful, knowledgeable, and kind. He helped my husband and I with an issue we were having with my iPhone. He made sure we understood and frequently asked if he had any questions. He took his time and made us feel valued. Brady in the sales department is also wonderful. Very kind and helpful. We appreciated all the wonderful service from the amazing staff at this Apple location. It’s nice because they seem to enjoy being at work and it shows.

D

Words do can not capture how BAD the service is at this Apple store. I had an appointment, arrived early and was told to leave the store and return within 10m of my appointment time. Upon returning (on time), I was asked to wait - despite having an appointment. Once a tech finally, helped me - he told me he was not able to replace my phone battery. I took time off from work!!! Never Again!!! I am switching Samsung or Google

sparks

Made an appointment two days prior. On arrival about 20 minutes early was told I had no appointment. The greeter supposedly registered me as a walk in. My appointment confirmation text came in a few minutes later and when I checked with another representative was told I was still not registered and did not have an appointment but should wait and maybe they could get me in within the next three hours. Just about the time of the original appointment Casey came out, resolved the phone charging issue and took it in for the battery change. Gave me a claim check and said come back in an hour. Came back in 45 minutes and was told by the greeter the phone would be ready in a few minutes and to wait at the repair table. After 30 minutes I checked with another associate and was told the phone had been ready for 30 minutes and I should have checked with someone. Work was accomplished properly and I appreciate Casey. Hope to NEVER return to this location.

Lisalee Parisi

They bent over backwards to ensure that my computer was working. I had to buy a back up disk in order to get repaired. I don't mind that at all. Was there for 4 hours ,and yes,I had an appointment. It all depends on what is going on with your computer. They are running live classes with a wall screen. Great stuff. Very interactive. Thank you to all that helped me,Roland, Jonathan and two others.

Christain Wright

I made an appointment when I arrived I waited an hour before I was seen and they saw about 4-5 other people even though they arrived after I did. When I was finally seen the guy that assisted me was great and kind however they weren’t able to repair my phone. They stated they needed to order the part as they had run out. I asked why did they allow me to wait so long knowing that information and they couldn’t answer. One of the lady managers was very rude. She was semi loud and did quite a bit of neck rolling. I’m still waiting to hear back from them. I will give it another chance at at bat time I’ll consider updating my thoughts

Alexandra Munoz

Erased everything on phone for a screen repair. Asked if things on phone were backed up but didn’t offer to say why or that they were going to clear the phone. ALL of my daughters photos are gone, and last messages from deceased grandma as well. Let us know beforehand if things have to be erased or offer a way to salvage before this happens.

Roberta Smith

Never would I ever!! Apple sux!!

edwoll77

Based on the ritzy location of this store, you assume that the customer service would be stupendous. Wrong!! ........Went in to get information on my options for a dead battery in my I Pad. Stood in line to get the pleasure of speaking with a young smug bearded hipster doffus who addresses middle aged folks as man and dude. He proceeds to give me erroneous information on my options and price for replacement. I know this, because I followed up my store visit with a phone call to an Apple a technical support representative. He gave me the correct option and pricing information. He even apologized to me for having to waste my time with the "so called genius".

Patricio Gallo

The store looks nice after they finished the reconstruction of the place

Laurie Alsobrook

Extremely courteous and helpful. I had many questions and the sales staff went out of their way to find employees who could answer my questions. It only took about 10 minutes to be seen as a walk-in -all this on Black Friday in a packed store. Very impressed.

Michael Evans

I really like the Apple stores. The people are there ready to help you.

Alex Catrin

Very slow

Maisie Baranowski

Service and staff were great!! Jay(a female) was awesome to work with and they took care of my issues quicker than the time they estimated it to be ... this is the only apple store I’ll go to now

Manaswini Mishra

Good store . Very friendly and knowledgeable staff staff.

Sunny W

Hope nothing goes wrong with your device, having to wait 1 week for an appointment is really stupid. Finally got my appointed after going back and forth for a week. Tech tried to restore my phone 3 times didn’t work then told me only option was to buy a new phone. Phones just over a year old at this point. $1300 phone lasts just one year now? No thanks,I’ll pass! Taking my business back to Samsung. Manager was rude as well after having a quick chat, I’ve spent over $10k over the last two years at this location btw....

Lois Kim

Waited 30 min without being helped. Apparently we were supposed to wait by the door but there was no sign and nobody working would help us out. The lady was very confusing about making reservations as opposed to just a walk in. Complained about how things should be easier for people that didn’t do anything to break their phones. Mine just disabled Face ID and told me to take it in. All I had to do was reset my settings. Overall, not a helpful place or environment.

Skye Giese

This is a long overdue review for Joseph K. and our visits on 06/02/2019 and 06/03/2019. My fiancé visited this location with a phone that wasn’t charging properly on 06/02/2019 and he paid to have it repaired. However, after walking out the door (and only a few minutes after getting it fixed) it was worse than it was before, so we scheduled another appointment for the next day. Enter Joseph K. Joseph K. was AMAZING. He restored our faith in Apple and explained to us what was going on and how to avoid it in the future. His customer service was phenomenal and he really made us feel like people and not just another number or another sale. It is people like Joseph K. that keep me returning to Apple and buying the new products. I will have to come back and visit more soon, because Joseph K. will surely not last long before getting promoted and moving up in the company. Thank you, Joseph K. What you helped us with that day went above and beyond what we ever expected. You will go far. Thank you. TL;DR: Joseph K. is an amazing employee and Apple should hire more employees like him.

Nayeli Sandoval

It is pretty nice, I love that store

Rod Overlander

0 Stars if I could. My Iphone needs a new battery. Made appointment on apple website for this store with selected option to replace battery. Drove 35 mins to the store. The "genius" made me sit through 15 mins of "diagnostics" only to tell me my phone needed a new battery & they were out of stock. He then told me they'd call me when the battery was back in stock. No call. I called customer service to discuss & was told I was in the wrong. While the appointment may have said it was for battery replacement, I shouldn't have expected to have the battery replaced.... I'll be purchasing anything but apple for my next phone.

Rachel Bennett

I was very quickly helped and everyone I spoke to was friendly and seemed very knowledgeable! I’m disappointed the Willowbend and Stonebriar locations were shut down because now I have to drive twice as far... But I’m happy the customer service was so pleasant here at least, it partially made up for the inconvenience of the long drive.

Nikhil Bhandarkar

Nice facility . Everyone was helpful .

izatso .

This stuff’s expensive! But very nice

RSF

Apple Genius Bar is an oxymoron when it comes to making reservation for repair on your phone. They know what you need to have done before your appointment but they still let you show up and then tell you they don't have the parts. People waiting for hours for any number of different reasons, but for some reason they are not prepared. Now I wait for parts to be ordered, which they knew was required in advance of appointment. Not to Genius if you ask me!

bibash kafley

Very good customer service.

Andres Ayala

Just an apple store more but the only one in a big area... Everyone over paying for a logo in their product but hey. Is an apple....

Mike Sullivan

I don't get it! Why doesn't Apple make a product that doesn't require "Genius" support. This place is crazy busy - not a good thing when you are needing support! I went there for a family member - never again. Thankfully I'm one of the smart comsumers that uses an Android that doesn't need a "Genius". Wake up people and make a decision on Device ease and quality, not on Hollywood popularity!

Manuel Ortiz

I definitely will quit on Apple products. I have been apple fan since the beginning, owning several Macs, Iphones, iPads and many other software products. But in recent years, the quality of their products and the service we get from them have decrease considerably. My previous episode was with my iPhone 6 who after upgrade to the new software, was impossible to use. Apple solution, upgrade to a new iPhone. Now is my MacBook. Less than two years and the battery only have lees than 700 cycles and it must last at least 1000 cycles. Apple solution, charge me $200 for a new battery. This mean 20% of the original value of this Mac. Apple has become in a secta, that create the necessity so the followers are force to spend money in their products again and again without too much options. I quit Apple products.

Kamel Kherachi

Drove 20 min to realize the store is closed. Update your info!

Tyler Be

Great Apple store with excellent customer service. I can't wait until the remodel is done.

Karine B

I always got there. I love the people at the Genius Bar and the products of course.

Jordan Godfrey

Amazing place, went in because my iPhone X broke on the day after release. They were super nice and replaced it then and there!(this was months ago)

alison green

The worst experience at an Apple store. I will NEVER go to this location again. Needless to say, some of their employees need further customer service training and need stricter bodily hygiene policies.

trash can

usually i don’t leave reviews because lord knows i hate talking to customers too but god damn, i actually needed to know something and literally no employees came up to me and one of them actually made eye contact with me and then asked the man near me “sir, have you been helped?” i was just standing there alone. it was pretty embarrassing. i guess i looked too poor to help out lol.

Ernest White

Nice area

suma hegde

This newly renovated store really awesome. People work there are very courteous and knowledgeable . It’s quite busy most of the time so it’s good if take an appointment before the visit. I like their program on apples heath app when I was just sitting & awaiting my turn. It kept me occupied and busy. Overall experience was great and satisfactory.

dobie gal

Beautiful store. Very crowded but they have an excellent system. Customer service agents were so patient.

Atul Mahajan

Great service and team

Wendell Choy

They don’t have as much stock as other AStores. Ex: they didn’t have a white ceramic Apple Watch - they sent me to the AS north of Dallas.

Michael Cippant

Some of the staff at this store don’t seem to know very much about their products. I asked a person one visit if my old airpods would charge and work if I just bought a new wireless charging case and the sales person didn’t know. On another visit I asked for details about what changed between the 11 pro and the XS and they told me to just go look online. What is the point of having these people around?

Norma W

This Apple store succeeded in its purpose- I needed to fix my laptop! You're able to set up an appointment online and I'd suggest doing that because it can get VERY busy. I've noticed when it's busy- you can sort of get lost in the shuffle or get ignored which is a bit annoying but, once they have you- they help you in whatever way. In my case, the servicer helped me save some money on my laptop repairs which is awesome!

S V

Cheaters and liars, specifically the store manager (lady) and the chief technician (short guy) (beware of this guy, big time liar). They will spoil your phone for sure and then try to sell you a new one.

David S

My iPhone 6s was suffering from a old depleted battery that needed to be charged twice a day. So I needed a new battery. But Lon helped me out and was back on my feet in 1 1/2 hours as expected busy store. They are great and have a nice store there! 3/04 Update- I went back again today 3/05 with another concern about my 6S. My Tech’s name this time was Brian. He addressed my issue and took care of my repair no questions asked. This has now become my go to Apple Store. I walked out of there with a smile on my face. Definitely recommend this location to anyone. Thanks to all the employees there!

Jane Halvorson

I am updating my two star post from a while ago to five stars. I decided to try this store on Monday hoping it would be less busy, and based on this store being the closest to my house. I had a great experience all the way around. Christian my Sales Associate was great along with one other person who helped. I ended up with a new phone and laptop. Also, I dropped off my iMac for them to migrate the data to the new laptop. I received a call from Michael in repair letting me know there was an issue, and asked me to make a Genius Bar appointment to work it out. The skeptic in me was very concerned given my review below and what happened previously. I got done this evening with this appointment. The two Genius Bar associates were great, and helped fix my problem with the data transfer. They were both fantastic. So, the various people I interacted with yesterday and today redeemed the store for me. I look forward to going there now to do some classes. I would say for anyone having a negative experience try a slower day if you have a lot of questions or repair issues. I also picked a time this PM that was quiet. This made all the difference for me. The folks were all helpful and very good! Two Stars Appointments are just suggestions not real appointments. I wanted them to just look at my iMac to see if I could update it or if I needed to replace it. I did not want to sit and hold hands with someone while they checked my software and such. Had I known it was a sit and chat appointment I would not have signed up for it. Hauling my iMac for four blocks to the store then getting juggled around for nearly an hour did not make me happy. When I was told nonchalantly after fifteen minutes past my time that there were still five people a head of me I walked out. I did not want to spend my Saturday in the Apple store for this issue. If they have gotten to the point where you can’t just drop off a computer to be diagnosed without having a so called appointment where I have to sit and chat and hold hands with a technician I want no part of it. Also, why would I buy a new computer or phone from you if this is how you service them? Spend time figuring out the customer service piece or you will lose more business than just mine. The only reason I am giving two stars instead of one is the sales people trying to sell you things are pretty good. As a follow up, I was sent a survey from the store asking how “Patrick” had done with my Genius Bar appointment. Patrick who? I walked out after the wait with no help. I then received an email from them asking permission to contact me regarding my survey to provide better service - I had already asked for follow up, but I again gave my phone number. Still waiting for that follow up call...........not holding my breath.

Robbie Meadows

I miss my apple store! I will be happy, when they finish the renovation and are open again.

ektara13 .

I would not even give one star. Worst store ever! Every-time we went, WITH the appointment - we waited for 4 plus hours and and even after that no help was provided. Technicians & managers were not helpful - not just once but every-time we went. Usually we buy products where we get good customer service, I am now realizing that buying an APPLE product was a mistake. Service is not just WORST at store but over the phone as well. They are not knowledgeable and don't keep their word.

Mark Wood

Took my Apple Refurbished imac computer in with power problem, kept shutting itself down after 30 seconds to 2 minutes. I scheduled an appointment through Apple Support. Appointment was 4 1/2 days from that date, Apple stores are ALL busy around here. I took my computer in and was seen at my scheduled appointment time. Matt escorted me to the Genius Bar and he set my computer up and turned it on, it came up and ran fine. He informed me that they would need to keep my computer for 3 to 5 days to try and duplicate the problem and do diagnostics checks. True to their word after 4 days Kelly called and said the computer was ready for pickup. They could not duplicate the problem. I brought the computer home and plugged it in and it is working fine, at least for now anyway. I have worked on aircraft for over 27 years in the electrical field and know it is hard to duplicate problems some of the times and electrical parts can break when ever they want to, even new out of the box computers would fail. I give the Southlake Apple Store a 5 star rating for customer service and technical help, and I say thank you to the staff.

Bad Puttie Music

Service was top notch!

Brandy Elder

Beautiful store and the employees are very helpful

Emile Muzquiz

Set an appointment, showed up and boom done.

Jennifer Valero

Susan was very helpful in answering all my questions and addressing my concerns with upgrading phones. The store was very busy this day and I was worried they might be understaffed. I was pleasantly surprised by Susan’s polite and courteous attitude despite the crowd. I left satisfied, iPhone XS Max in hand.

Steven Kim

Employees here very hesitant to help customers. I came to pick up a laptop that I had order online, and I ended up having to go to 3 employees, which is fine, but each one h4as the same opening line... I asked "do you mind helping me with something?" and they hesitantly say "uhh... ... ... Maybe... depending on what it is". I get that they may have specialized jobs, but they should be happy to help and happily direct me to the right person -- other stores with better customer service would even walk me over to the right employee and tell the other employee exactly what I was there for. Expected a lot more from Apple management.

Becky S

Visited the Apple store @ Southlake Town Center. It has been redesigned and is one large open room inside. A bit noisy with classes going on, and customers being served. They have a huge wall screen for training. I had a short wait and my business was completed satisfactorily. Parking garage is about 75yard walk from the store.

3D FLORAL DESIGN

I was very impressed with the level of expertise the staff at this location has! While we were waiting for the phone to be repaired, we spoke with several customer service representatives about Apple new products and apps. Everyone was very helpful and very professional. We really appreciate Bo taking the time to help us, he is very knowledgeable and easy to talk to. We learned so much! Thanks again! This is a great location, the repair has been completed in less than one hour! Wow - yes - definitely recommended!

mary crist

Service is excellent. I have never been over sold. All questions are expertly answered on my level. In and out. Holiday season store was packed. I was in and out. My friend learned a few tricks about her new iPhone by listening in on a class in the lobby. Cutting edge shopping experience just like their prodects.

Randy Aiken

iPhone baby ! Staff is great, and know their stuff. PLEASE MAKE AN APPOINTMENT or you will be disappointed with the wait, You know everyone and their Mom has an iPhone, come on man !

McDaniel Hamilton

Picked up the new iPhone 8 for my kid. My kid selected this particular phone because she wanted to have certain features that this phone had to offer. We added the Apple Care plan to ensure that if she was to drop and try and kill the phone it would be covered.

JUANDANIEL PINZON

Good thing this place is always packed and busy so nobody can see me steeling sum fresh airpods, Also one time i logged on a guest phone and the previous user had been on safari on private browsing mode looking up.. "how to eat weed" and "how long until the NSA realizes i've been scamming credit cards" so... uhm ye

Lois Kim

Waited 30 min without being helped. Apparently we were supposed to wait by the door but there was no sign and nobody working would help us out. The lady was very confusing about making reservations as opposed to just a walk in. Complained about how things should be easier for people that didn’t do anything to break their phones. Mine just disabled Face ID and told me to take it in. All I had to do was reset my settings. Overall, not a helpful place or environment.

Skye Giese

This is a long overdue review for Joseph K. and our visits on 06/02/2019 and 06/03/2019. My fiancé visited this location with a phone that wasn’t charging properly on 06/02/2019 and he paid to have it repaired. However, after walking out the door (and only a few minutes after getting it fixed) it was worse than it was before, so we scheduled another appointment for the next day. Enter Joseph K. Joseph K. was AMAZING. He restored our faith in Apple and explained to us what was going on and how to avoid it in the future. His customer service was phenomenal and he really made us feel like people and not just another number or another sale. It is people like Joseph K. that keep me returning to Apple and buying the new products. I will have to come back and visit more soon, because Joseph K. will surely not last long before getting promoted and moving up in the company. Thank you, Joseph K. What you helped us with that day went above and beyond what we ever expected. You will go far. Thank you. TL;DR: Joseph K. is an amazing employee and Apple should hire more employees like him.

Nayeli Sandoval

It is pretty nice, I love that store

Rod Overlander

0 Stars if I could. My Iphone needs a new battery. Made appointment on apple website for this store with selected option to replace battery. Drove 35 mins to the store. The "genius" made me sit through 15 mins of "diagnostics" only to tell me my phone needed a new battery & they were out of stock. He then told me they'd call me when the battery was back in stock. No call. I called customer service to discuss & was told I was in the wrong. While the appointment may have said it was for battery replacement, I shouldn't have expected to have the battery replaced.... I'll be purchasing anything but apple for my next phone.

Rachel Bennett

I was very quickly helped and everyone I spoke to was friendly and seemed very knowledgeable! I’m disappointed the Willowbend and Stonebriar locations were shut down because now I have to drive twice as far... But I’m happy the customer service was so pleasant here at least, it partially made up for the inconvenience of the long drive.

Nikhil Bhandarkar

Nice facility . Everyone was helpful .

izatso

This stuff’s expensive! But very nice

RSF

Apple Genius Bar is an oxymoron when it comes to making reservation for repair on your phone. They know what you need to have done before your appointment but they still let you show up and then tell you they don't have the parts. People waiting for hours for any number of different reasons, but for some reason they are not prepared. Now I wait for parts to be ordered, which they knew was required in advance of appointment. Not to Genius if you ask me!

bibash kafley

Very good customer service.

kieng lao

Nice service

Andres Ayala

Just an apple store more but the only one in a big area... Everyone over paying for a logo in their product but hey. Is an apple....

Mike Sullivan

I don't get it! Why doesn't Apple make a product that doesn't require "Genius" support. This place is crazy busy - not a good thing when you are needing support! I went there for a family member - never again. Thankfully I'm one of the smart comsumers that uses an Android that doesn't need a "Genius". Wake up people and make a decision on Device ease and quality, not on Hollywood popularity!

Manuel Ortiz

I definitely will quit on Apple products. I have been apple fan since the beginning, owning several Macs, Iphones, iPads and many other software products. But in recent years, the quality of their products and the service we get from them have decrease considerably. My previous episode was with my iPhone 6 who after upgrade to the new software, was impossible to use. Apple solution, upgrade to a new iPhone. Now is my MacBook. Less than two years and the battery only have lees than 700 cycles and it must last at least 1000 cycles. Apple solution, charge me $200 for a new battery. This mean 20% of the original value of this Mac. Apple has become in a secta, that create the necessity so the followers are force to spend money in their products again and again without too much options. I quit Apple products.

Kamel Kherachi

Drove 20 min to realize the store is closed. Update your info!

Tyler Be

Great Apple store with excellent customer service. I can't wait until the remodel is done.

Karine B

I always got there. I love the people at the Genius Bar and the products of course.

Jordan Godfrey

Amazing place, went in because my iPhone X broke on the day after release. They were super nice and replaced it then and there!(this was months ago)

alison green

The worst experience at an Apple store. I will NEVER go to this location again. Needless to say, some of their employees need further customer service training and need stricter bodily hygiene policies.

trash can

usually i don’t leave reviews because lord knows i hate talking to customers too but god damn, i actually needed to know something and literally no employees came up to me and one of them actually made eye contact with me and then asked the man near me “sir, have you been helped?” i was just standing there alone. it was pretty embarrassing. i guess i looked too poor to help out lol.

Ernest White

Nice area

suma hegde

This newly renovated store really awesome. People work there are very courteous and knowledgeable . It’s quite busy most of the time so it’s good if take an appointment before the visit. I like their program on apples heath app when I was just sitting & awaiting my turn. It kept me occupied and busy. Overall experience was great and satisfactory.

dobie gal

Beautiful store. Very crowded but they have an excellent system. Customer service agents were so patient.

Atul Mahajan

Great service and team

Wendell Choy

They don’t have as much stock as other AStores. Ex: they didn’t have a white ceramic Apple Watch - they sent me to the AS north of Dallas.

Michael Cippant

Some of the staff at this store don’t seem to know very much about their products. I asked a person one visit if my old airpods would charge and work if I just bought a new wireless charging case and the sales person didn’t know. On another visit I asked for details about what changed between the 11 pro and the XS and they told me to just go look online. What is the point of having these people around?

Norma W

This Apple store succeeded in its purpose- I needed to fix my laptop! You're able to set up an appointment online and I'd suggest doing that because it can get VERY busy. I've noticed when it's busy- you can sort of get lost in the shuffle or get ignored which is a bit annoying but, once they have you- they help you in whatever way. In my case, the servicer helped me save some money on my laptop repairs which is awesome!

S V

Cheaters and liars, specifically the store manager (lady) and the chief technician (short guy) (beware of this guy, big time liar). They will spoil your phone for sure and then try to sell you a new one.

David S

My iPhone 6s was suffering from a old depleted battery that needed to be charged twice a day. So I needed a new battery. But Lon helped me out and was back on my feet in 1 1/2 hours as expected busy store. They are great and have a nice store there! 3/04 Update- I went back again today 3/05 with another concern about my 6S. My Tech’s name this time was Brian. He addressed my issue and took care of my repair no questions asked. This has now become my go to Apple Store. I walked out of there with a smile on my face. Definitely recommend this location to anyone. Thanks to all the employees there!

Jane Halvorson

I am updating my two star post from a while ago to five stars. I decided to try this store on Monday hoping it would be less busy, and based on this store being the closest to my house. I had a great experience all the way around. Christian my Sales Associate was great along with one other person who helped. I ended up with a new phone and laptop. Also, I dropped off my iMac for them to migrate the data to the new laptop. I received a call from Michael in repair letting me know there was an issue, and asked me to make a Genius Bar appointment to work it out. The skeptic in me was very concerned given my review below and what happened previously. I got done this evening with this appointment. The two Genius Bar associates were great, and helped fix my problem with the data transfer. They were both fantastic. So, the various people I interacted with yesterday and today redeemed the store for me. I look forward to going there now to do some classes. I would say for anyone having a negative experience try a slower day if you have a lot of questions or repair issues. I also picked a time this PM that was quiet. This made all the difference for me. The folks were all helpful and very good! Two Stars Appointments are just suggestions not real appointments. I wanted them to just look at my iMac to see if I could update it or if I needed to replace it. I did not want to sit and hold hands with someone while they checked my software and such. Had I known it was a sit and chat appointment I would not have signed up for it. Hauling my iMac for four blocks to the store then getting juggled around for nearly an hour did not make me happy. When I was told nonchalantly after fifteen minutes past my time that there were still five people a head of me I walked out. I did not want to spend my Saturday in the Apple store for this issue. If they have gotten to the point where you can’t just drop off a computer to be diagnosed without having a so called appointment where I have to sit and chat and hold hands with a technician I want no part of it. Also, why would I buy a new computer or phone from you if this is how you service them? Spend time figuring out the customer service piece or you will lose more business than just mine. The only reason I am giving two stars instead of one is the sales people trying to sell you things are pretty good. As a follow up, I was sent a survey from the store asking how “Patrick” had done with my Genius Bar appointment. Patrick who? I walked out after the wait with no help. I then received an email from them asking permission to contact me regarding my survey to provide better service - I had already asked for follow up, but I again gave my phone number. Still waiting for that follow up call...........not holding my breath.

Robbie Meadows

I miss my apple store! I will be happy, when they finish the renovation and are open again.

ektara13

I would not even give one star. Worst store ever! Every-time we went, WITH the appointment - we waited for 4 plus hours and and even after that no help was provided. Technicians & managers were not helpful - not just once but every-time we went. Usually we buy products where we get good customer service, I am now realizing that buying an APPLE product was a mistake. Service is not just WORST at store but over the phone as well. They are not knowledgeable and don't keep their word.

Mark Wood

Took my Apple Refurbished imac computer in with power problem, kept shutting itself down after 30 seconds to 2 minutes. I scheduled an appointment through Apple Support. Appointment was 4 1/2 days from that date, Apple stores are ALL busy around here. I took my computer in and was seen at my scheduled appointment time. Matt escorted me to the Genius Bar and he set my computer up and turned it on, it came up and ran fine. He informed me that they would need to keep my computer for 3 to 5 days to try and duplicate the problem and do diagnostics checks. True to their word after 4 days Kelly called and said the computer was ready for pickup. They could not duplicate the problem. I brought the computer home and plugged it in and it is working fine, at least for now anyway. I have worked on aircraft for over 27 years in the electrical field and know it is hard to duplicate problems some of the times and electrical parts can break when ever they want to, even new out of the box computers would fail. I give the Southlake Apple Store a 5 star rating for customer service and technical help, and I say thank you to the staff.

Bad Puttie Music

Service was top notch!

Brandy Elder

Beautiful store and the employees are very helpful

Matthew Garretson

Courteous staff, excellent at setting expectations, welcoming environment. Great job, Southlake Apple!

Emile Muzquiz

Set an appointment, showed up and boom done.

Jennifer Valero

Susan was very helpful in answering all my questions and addressing my concerns with upgrading phones. The store was very busy this day and I was worried they might be understaffed. I was pleasantly surprised by Susan’s polite and courteous attitude despite the crowd. I left satisfied, iPhone XS Max in hand.

Steven Kim

Employees here very hesitant to help customers. I came to pick up a laptop that I had order online, and I ended up having to go to 3 employees, which is fine, but each one h4as the same opening line... I asked "do you mind helping me with something?" and they hesitantly say "uhh... ... ... Maybe... depending on what it is". I get that they may have specialized jobs, but they should be happy to help and happily direct me to the right person -- other stores with better customer service would even walk me over to the right employee and tell the other employee exactly what I was there for. Expected a lot more from Apple management.

Becky S

Visited the Apple store @ Southlake Town Center. It has been redesigned and is one large open room inside. A bit noisy with classes going on, and customers being served. They have a huge wall screen for training. I had a short wait and my business was completed satisfactorily. Parking garage is about 75yard walk from the store.

Omar Zaki Vlogs

Awesomeee

3D FLORAL DESIGN

I was very impressed with the level of expertise the staff at this location has! While we were waiting for the phone to be repaired, we spoke with several customer service representatives about Apple new products and apps. Everyone was very helpful and very professional. We really appreciate Bo taking the time to help us, he is very knowledgeable and easy to talk to. We learned so much! Thanks again! This is a great location, the repair has been completed in less than one hour! Wow - yes - definitely recommended!

Glenn Story

Service was awesome. David and Jeff were hugely helpful.

mary crist

Service is excellent. I have never been over sold. All questions are expertly answered on my level. In and out. Holiday season store was packed. I was in and out. My friend learned a few tricks about her new iPhone by listening in on a class in the lobby. Cutting edge shopping experience just like their prodects.

Randy Aiken

iPhone baby ! Staff is great, and know their stuff. PLEASE MAKE AN APPOINTMENT or you will be disappointed with the wait, You know everyone and their Mom has an iPhone, come on man !