Reviews of Apple NorthPark Center (Computer Repair)

Sarah Duhon

Too big for my liking and crowed.

Marahya Mora

Not as fast as some of the other locations, but still overall a decent location

Ryan D'Ambrogi

Always packed and takes forever to get in and out of.

Artsy Manga

Terrible consumer services never coming back.

John

Went in because my IPhone 7 had “loop disease” which is caused by a design flaw and currently has a class action lawsuit in regards to it. When I mentioned it to the greeter he explained the next tech available is in 2 hours. That was far too long of a wait. I told him I already know the resolution,which they can’t fix same day, and would be open to purchasing a new device but I would want a small discount because had the iPhone 7 not had a design flaw I wouldn’t of upgraded my phone for at least another year. He ignored the issue and worked quick to find a representative to help purchase the new phone. The agent was nice enough but she did not care I was only buying the phone due to Apples flawed design. She continued to laugh off or avoid the subject and just processed my transaction as if I had no issue at all. This is just bad customer service and I would not recommend Apple to anyone if this is their reaction to their own issue. Guess I just have to wait for the courts to work vs apple addressing their own issue internally. I would not recommend going to this store if you have an issue because the customer service is non existent.

ANGEL AUSTIN

Apple North Park Center is amazing. Although it is always very crowded, my daughter always loves going there. The Staff are always very nice, warm, friendly and receptive. They are always willing to help you and always answer any questions you have. I really enjoy taking my daughter there

Jason Martinez

Wish I could give them a zero..... for starters they are liars just to get your hard earned money Second the warranty they so called give is for a refurbished phone so if you get a brand new phone from a carrier any breaks down next day you get a refurbished and you have to pay the total price of the phone you had for the reefer like it was the old phone that was messing up which is ridiculous I went to the store and the one on Knox Street I live in Waco an hour and a half away I went to both stores for no reason two days in a row ridiculous there are ripoffs and con artist

Khat hat

crazy place but good service

Scott K

Great Experience. Always go above and beyond. Phone was not repairable and they gave me a brand new phone for the repair price.

Thomas Mireles

Was really pavkef, but good service. The salesman really tried to help us.

Kevin McCoy

the idea that Apple provides a premium "whole product" in the sense that support matches their hardware is clearly not the case, at least any longer; for a company that prides itself in design, my experience as writing this is a remarkable achievement: probably the single worst “waiting room” design I’ve ever experienced—after nearly an hour past my appointment time and being told twice it would be “about 5 minutes”, they couldn’t tell me where in line I was to see a tech. . . oh yeah, this is after finding out I’d come in for no reason since the battery I needed wasn’t in stock. . . and, yes, I had been told by phone support that they’d let me know in advance if batteries wouldn’t be available

AJ VALDEZ

Not much of an apple shopper charge to much for their products my cousin bought a apple watch n wanted another band for her watch they wanted 128.00 for another mind you a plastic band ....

Jorge De Leon

They were so nice! Great customer service

Christopher Perez

Excellent service..people real friendly

dlewis11380 L

Always prompt when I go in, may be packed, but always takes good care of me

toby.dangg

Like over a year ago I got an Apple Watch and the staff ur very nice but when my I phone xr they treated me like I did not own a overpriced I phone and MacBook air

Daniel DeCorte

To many people standing around doing nothing. Stupid demonstration only 1 person was paying attention to. Can you hire more repair techs?

Nabil Hallak

The worst experience I ever had, went to buy a phone for my son, he paid $1400, that was on a Thursday at noon So didn’t have to fight the weekend crowd. Attitude from everyone wearing the apple logo from the minute you walk in, they act they are giving you something for free. Once processed the payment , his attitude was “i’m done here leave me alone”! Shameful , that’s what monopoly looks like!

Ali Kazmi

Got my phone and Mac from here. The staff's super sweet. They stayed a little after work hours once to fix my phone. I felt terrible about it (still do) even though they kept assuring me it was fine. The best thing about Apple are the people who work at Apple because they're extremely kind.

Jasmine Hinojosa

Smells like nerd and sweat and DISGUSTINGLY hot inside, try a different apple store

Dralon Evans

I like The Apple store because the moment I walked in customer service make you a priority and service you ASAP.

aman adhikari

Too busy place but they do take care of you.

Farah Kuzbari

I'm very frustrated, I bought two phones (iPhone 7& iPhone 7 plus). Both of them after around one year and one month turned off completely due to a manfacturing issue. I came in to fix my phone but they asked me to pay a big percentage of the replacement cost even though issue was caused by a manfacturing defect.

Richard Gregory

Great Customer Service, quick to take care of your problem

Dino Santonicola

I love this place , staff is always accommodating and they do the best they can to get you what you need, Just be aware it’s very busy during weekends

Lucy Carreno-Roca

Ive purchased my Mac book pro, iPhone, Apple Watch, and AirPods from this location! Love the staff and while it’s always busy, the team always makes the best effort.

Vik DePalma

Bought my new iPad Pro here. Super helpful salesperson Terry.

Marlene Shakir

Not helpful at all with my purchase that was a gift

Eric Lee

Great customer service. Would come again

Yang li

Always crowded. Sometimes you will face the skillless staff, they don’t know how to tackle your issue about phone setting or basic troubleshooting.

Lemuel Moore

My mac was having a battery problem and they did not charge me for a new one. This place is cool. The apple culture is very different than any experience I have ever encountered.

Memona Jaan

Worst customer service ever by Apple store. I went to buy an iPad Pro and was waiting that somebody will come and help me. I waited for too long, then I turned around and two representatives were talking with each other and I said excuse me can you help me please one of these guys came rudely and said what’s going on I told him I would like to buy an iPad do you have any color options beside this and he was like it just comes in two color he was so rude with me and I asked him they use to have gold color but he was keep saying it has two colors I said let me make a phone call ask my friend what color she wants and after that he walked away and didn’t came back and asked me if I need further assistance.This thing made me so upset And I called the Manager then he came and I told him the whole situation but he said I apologize but he even didn’t take any action I don’t think so he deserve to be a manager.

Altair 8800

Only the large apple store in the Dallas area, I could see more employees which avoids the wait time even at peak hours.

Reza Auger

Dear Apple, your service and CX does not match to your high-end product that I pay for... why made an appointment when I have to wait for More that 2 hours.

David Horvath

This place has everything! They do not have things you don't need or wouldn't think to not realize you didn't want, end of the day : great service here.

Roman Diaz

I went the store very worried cuz the reviews. My iPad was damage after good 4 years of daily use Justin the si oír manager help my wife and I to fix the problem and give us a good solution. QUICK DON’T LET REVIEWS SCARE YOU some people are just way too sensitive this days. And post anything cuz there mad. To me this store ROCKS

SUSY LANCASTER

VERY POOR CUSTOMER SERVICE. COULDN'T FINDS ANYONE TO HELP ME SO I JUST DID EVERYTHING ONLINE. I GOT TOLD TO TALK TO A SPECIFIC APPLE REPRESENTATIVE HE TOLD ME TO WAIT, AFTER WAITING HE MADE EYE CONTACT AND HELPED THE NEXT PERSON THAT JUST WALKED UP TO HIM INSTEAD OF KNOWING THAT I NEEDED HELP AND OFFERING TO HELP. UNBELIEVABLE AFTER BEING A LOYAL APPLE USER I AM DISAPPOINTED AND ANGRY WITH THE POOR CUSTOMER SERVICE.

Abby Casas

I'VE NEVER HAD A WORSE EXPERIENCE THAN THE ONE AT THIS STORE. FIRST OF ALL THEY HAD ME WAITING IN LINE FOR OVER AN HOUR AND A HALF AND THEN ONCE I ASKED WHY I HAD BEEN WAITING SO LONG, THE LADY FROM THE FRONT DESK WANTED TO START ARGUING WITH ME. I SHOULDN'T HAVE TO CHECK IN WITH THE PEOPLE OVER 2 TIMES IN ORDER TO GET THE SERVICE I'M GOING TO BE PAYING FOR. THERE WERE SEVERAL WORKERS JUST STANDING AROUND DANCING AND HAVING THE TIME OF THEIR LIFE. THEN, WHEN GETTING HELPED, THE WORKER TOOK LESS THAN 15 MINUTES IN ORDER TO TELL ME THERE WAS NOTHING THAT COULD BE DONE IN ORDER TO SAVE MY PHONE. IF I COULD GIVE LESS THAN 0 STARS, HONESTLY I WOULD.

Murga D

Love this North park center Apple store employee is rock get exchange my charging cord for both my iPhones quick only they verified it's still under warranty thats it Thanks Apple.

Allan Clark

Great knowledgable service

Deja Saunders

I would have given this 5 stars if the chair was more comfortable. On a busy day expect to wait 2 hours. OR.....make an appointment. While I waited I took the garage band class (free) learned some tricks on my iPhone too. Everyone I worked with was very helpful. It’s a big mall and easy to get lost. Apple is on the first level.

Hanane Hanane

The company in general and this particular store is not worth a half star! Extremely bad customer service, once you purchase their device, they don’t care about you anymore! Will never ever buy any apple product! Very disappointed and dissatisfied! The called apple care is just a way to steal your money!

Al Amin

Loved this place. The sales person, Ariel, is awesome.

Jessica Weah

This store was packed when I visited, so waiting for assistance took some time, but checking out was quick and friendly.

Nachely Montiel

A little crowded but good service and quick

Ben Savage

Rally busy, but everyone is helpful

Nikki Ticzon

The wait is sometimes crazy...but so worth it!

Gabriel Medina

Is always packed, and every time I go, the representatives are rude. It seems like they're used to being like that. They need to be retrained. Definitely not the experience I was hoping for.

Mahfuz Hussain

Worst Customer Service ever. They were not even willing to tell about the discounts that they have and when we pull up the information online she was like oh yeah we have that offer. Bad experience ever and wasn’t willing to help.

Jane Wu

Hey, I am Mike (janes husband). I walked into a sea of redshirt Apple employees ( 2 feet away ) that were busy chatting with each other. that’s cool and all but when I am visibly trying to get some headphones to work and the table of iPods that are dead I’d call that a bad experience. Hey maybe you should tell them what’s up I said to myself. So I proceeded to give them a heads up. They spent a minute to check it out to find that there was no power. So I bet you are wondering if they fixed it. Let me tell you after 20 minutes it still doesn’t work. I walked away and found a different guy who finally helped me connect to my phone. The iPods that I think these headphones should connect to still don’t work/have any power. A solid 2 stars.

Sarah S

My iPhone 6 received water damage while on vacation in Hawaii and honestly the last thing I wanted to do after hopping off an eight-hour red-eye flight was go to the Apple Store to get a new phone, but being back in reality, I knew I could no longer live life without a phone. The Genius Bar guy I got didn’t tell me anything I didn’t already know — I needed a new phone — but the way he treated me was pretty horrible. I asked for pricing on the iPhone 8, which he gave me, but not without telling me that I should “just get the Xr instead,” which was, if I remember, like $150 more without Apple Care (keep in mind Apple Care is also more expensive on these newer phones). I told him that I obviously would like to get the latest and greatest phone, but couldn’t afford a $1k phone, especially coming from an expensive vacation. That’s when he started telling me about the payment plans all the mobile carriers offer now and I told him I didn’t want to make payments on a phone, which just baffled him. He continued to HARDCORE sell me on both the Xr and the payment plan for the next 15 minutes, would not even entertain any questions I had about the 8, then walked away to let me “think it over.” I didn’t really need to think it over, I knew I wanted the 8 — I felt more comfortable with it UI-wise and I didn’t wanna walk out of there getting bullied into an expensive phone I didn’t even want. He just could not “understand” where I was coming from. He seriously kept saying over and over how he didn’t understand why I would choose the 8 over a far more superior phone like the Xr and that he didn’t understand why I would choose to pay in-full for a phone instead of making a $30 payment each month. He didn’t need to “understand,” he just needed to listen to my concerns and respect them. He even condescendingly said, “Well, if you’re going to wait ANOTHER five years to get a new phone…it only makes sense to me to get the newest phone.” After telling him three times I was going to go with the 8, and three attempts by him to show me features on the Xr that didn’t even really apply to how I’d use the phone, he chucked me off to a salesperson who was night and day different from that guy. As we walked over to where the 8’s were, the salesperson asked me what drew me to the 8 versus the Xr. I told him mainly price and that I felt more comfortable using it since the interface was just like my 6 and he responded, “I completely get that.” That was the last we ever spoke about it. He happily walked me through the purchase and setup of my 8 and made small talk with me about my vacation. Even the girl who came from the back to bring him my new phone exclaimed, “Oh my gosh, congratulations! This is such a pretty color! Congrats on your new phone!” The first guy I got acted like I was the biggest idiot in the world for choosing the 8, but these last two people treated me with respect, after all, the 8 without a trade-in is STILL an expensive phone…I feel like buying a phone is almost akin to buying a new car or a luxury product. It’s a huge financial decision and should be responded to with a “congratulations” by the people selling me this product. I definitely shouldn’t be made to feel stupid by a tech “Genius” for buying what they may consider an “obsolete” phone. I waited to write this review because I thought I was maybe blowing things out of proportion from jet lag and lack of sleep, but now that I’ve had time to think about my experience at this store, it’s not right. I mean jeez, I’m in my 20s, so I grew up with technology and I fully understand the appeal of getting the newest phone, but I feel sorry for anyone over the age of 40 who walks into this store and has to deal with that first guy I got, especially if they’re just trying to purchase something they feel comfortable with. I wish I could remember everyone’s names, especially the last two people I encountered because they were amazing.

Michael Marin

Went in to look for a laptop. Manager had a young lady try to assist me. Was completely clueless when I asked about a specific laptop while chewing her gum talking to me. How ridiculous. I’ll go somewhere else.

Anna B

I had made an appointment a few days in advance because that’s the only thing they had available despite having viruses and hackers on my computer and phone and missed my appointment time due to being at work and when I drove all the way over to the store one of the guys was very rude about it and said I couldn’t be seen because I had missed my appointment time. Really? You can’t find someone else? Very rude African American gentleman I will never forget this experience. You’re not a doctors office you’re an Apple store and your customers should come first not be turned away after they couldn’t make it and asked to make another appointment a week from yours after you already had one! By the way people have emergencies and if you can’t work on someone’s issue because they missed their appointment time and they have to wait another week for an appointment that is absurd.

Sarah Duhon

Too big for my liking and crowed.

Marahya Mora

Not as fast as some of the other locations, but still overall a decent location

Ryan D'Ambrogi

Always packed and takes forever to get in and out of.

John

Went in because my IPhone 7 had “loop disease” which is caused by a design flaw and currently has a class action lawsuit in regards to it. When I mentioned it to the greeter he explained the next tech available is in 2 hours. That was far too long of a wait. I told him I already know the resolution,which they can’t fix same day, and would be open to purchasing a new device but I would want a small discount because had the iPhone 7 not had a design flaw I wouldn’t of upgraded my phone for at least another year. He ignored the issue and worked quick to find a representative to help purchase the new phone. The agent was nice enough but she did not care I was only buying the phone due to Apples flawed design. She continued to laugh off or avoid the subject and just processed my transaction as if I had no issue at all. This is just bad customer service and I would not recommend Apple to anyone if this is their reaction to their own issue. Guess I just have to wait for the courts to work vs apple addressing their own issue internally. I would not recommend going to this store if you have an issue because the customer service is non existent.

ANGEL AUSTIN

Apple North Park Center is amazing. Although it is always very crowded, my daughter always loves going there. The Staff are always very nice, warm, friendly and receptive. They are always willing to help you and always answer any questions you have. I really enjoy taking my daughter there

Khat hat

crazy place but good service

Ivy Ambrose

Went to this Apple Store for my first Apple Store experience and I did it on the launch of the new iPhone without realizing it! However, even though it was completely packed I was taken care of the whole time and they were able to help me pick out the Apple Watch right for me. Hopefully going to be able to come back for the iPhone 11 Pro in a few months. But for a first time experience, this made a good impression! (Picture is me trying on some watches)

Kevin McCoy

the idea that Apple provides a premium "whole product" in the sense that support matches their hardware is clearly not the case, at least any longer; for a company that prides itself in design, my experience as writing this is a remarkable achievement: probably the single worst “waiting room” design I’ve ever experienced—after nearly an hour past my appointment time and being told twice it would be “about 5 minutes”, they couldn’t tell me where in line I was to see a tech. . . oh yeah, this is after finding out I’d come in for no reason since the battery I needed wasn’t in stock. . . and, yes, I had been told by phone support that they’d let me know in advance if batteries wouldn’t be available

Normas de Hoy y Siempre

If are an apple person this a place you you visit

David West

Amazing store, pre ordered my iPhone 11 pro here. Painless and quick process, I was out of there in less than 10 minutes. Apples staff is always extremely helpful and the displays are very organized and hands on. If you need an apple store, come to this one!

Jorge De Leon

They were so nice! Great customer service

Christopher Perez

Excellent service..people real friendly

dlewis11380 L

Always prompt when I go in, may be packed, but always takes good care of me

toby.dangg

Like over a year ago I got an Apple Watch and the staff ur very nice but when my I phone xr they treated me like I did not own a overpriced I phone and MacBook air

Daniel DeCorte

To many people standing around doing nothing. Stupid demonstration only 1 person was paying attention to. Can you hire more repair techs?

Nabil Hallak

The worst experience I ever had, went to buy a phone for my son, he paid $1400, that was on a Thursday at noon So didn’t have to fight the weekend crowd. Attitude from everyone wearing the apple logo from the minute you walk in, they act they are giving you something for free. Once processed the payment , his attitude was “i’m done here leave me alone”! Shameful , that’s what monopoly looks like!

Ali Kazmi

Got my phone and Mac from here. The staff's super sweet. They stayed a little after work hours once to fix my phone. I felt terrible about it (still do) even though they kept assuring me it was fine. The best thing about Apple are the people who work at Apple because they're extremely kind.

Jasmine Hinojosa

Smells like nerd and sweat and DISGUSTINGLY hot inside, try a different apple store

Dralon Evans

I like The Apple store because the moment I walked in customer service make you a priority and service you ASAP.

aman adhikari

Too busy place but they do take care of you.

Richard Gregory

Great Customer Service, quick to take care of your problem

Dino Santonicola

I love this place , staff is always accommodating and they do the best they can to get you what you need, Just be aware it’s very busy during weekends

Lucy Carreno-Roca

Ive purchased my Mac book pro, iPhone, Apple Watch, and AirPods from this location! Love the staff and while it’s always busy, the team always makes the best effort.

Vicki DePalma

Bought my new iPad Pro here. Super helpful salesperson Terry.

Marlene Shakir

Not helpful at all with my purchase that was a gift

Eric Lee

Great customer service. Would come again

Yang li

Always crowded. Sometimes you will face the skillless staff, they don’t know how to tackle your issue about phone setting or basic troubleshooting.

Lemuel Moore

My mac was having a battery problem and they did not charge me for a new one. This place is cool. The apple culture is very different than any experience I have ever encountered.

Memona Jaan

Worst customer service ever by Apple store. I went to buy an iPad Pro and was waiting that somebody will come and help me. I waited for too long, then I turned around and two representatives were talking with each other and I said excuse me can you help me please one of these guys came rudely and said what’s going on I told him I would like to buy an iPad do you have any color options beside this and he was like it just comes in two color he was so rude with me and I asked him they use to have gold color but he was keep saying it has two colors I said let me make a phone call ask my friend what color she wants and after that he walked away and didn’t came back and asked me if I need further assistance.This thing made me so upset And I called the Manager then he came and I told him the whole situation but he said I apologize but he even didn’t take any action I don’t think so he deserve to be a manager.

Altair 8800

Only the large apple store in the Dallas area, I could see more employees which avoids the wait time even at peak hours.

Reza Auger

Dear Apple, your service and CX does not match to your high-end product that I pay for... why made an appointment when I have to wait for More that 2 hours.

David Horvath

This place has everything! They do not have things you don't need or wouldn't think to not realize you didn't want, end of the day : great service here.

Roman Diaz

I went the store very worried cuz the reviews. My iPad was damage after good 4 years of daily use Justin the si oír manager help my wife and I to fix the problem and give us a good solution. QUICK DON’T LET REVIEWS SCARE YOU some people are just way too sensitive this days. And post anything cuz there mad. To me this store ROCKS

SUSY LANCASTER

VERY POOR CUSTOMER SERVICE. COULDN'T FINDS ANYONE TO HELP ME SO I JUST DID EVERYTHING ONLINE. I GOT TOLD TO TALK TO A SPECIFIC APPLE REPRESENTATIVE HE TOLD ME TO WAIT, AFTER WAITING HE MADE EYE CONTACT AND HELPED THE NEXT PERSON THAT JUST WALKED UP TO HIM INSTEAD OF KNOWING THAT I NEEDED HELP AND OFFERING TO HELP. UNBELIEVABLE AFTER BEING A LOYAL APPLE USER I AM DISAPPOINTED AND ANGRY WITH THE POOR CUSTOMER SERVICE.

Lmao D

Love this North park center Apple store employee is rock get exchange my charging cord for both my iPhones quick only they verified it's still under warranty thats it Thanks Apple.

Allan Clark

Great knowledgable service

Deja Saunders

I would have given this 5 stars if the chair was more comfortable. On a busy day expect to wait 2 hours. OR.....make an appointment. While I waited I took the garage band class (free) learned some tricks on my iPhone too. Everyone I worked with was very helpful. It’s a big mall and easy to get lost. Apple is on the first level.

Hanane Hanane

The company in general and this particular store is not worth a half star! Extremely bad customer service, once you purchase their device, they don’t care about you anymore! Will never ever buy any apple product! Very disappointed and dissatisfied! The called apple care is just a way to steal your money!

Al Amin

Loved this place. The sales person, Ariel, is awesome.

Jessica Weah

This store was packed when I visited, so waiting for assistance took some time, but checking out was quick and friendly.

Dirk Kovar

I'm a Samsung user, but.... two in family are in the cult of iPhone. I'm very impressed with their customer service, product knowledge, and speed of repairs. What I thought would be a $100 repair turned out to be a no-charge cleaning. (Second visit, first was 5* too.)

Nachely Montiel

A little crowded but good service and quick

Hannah Foster

Don’t bother wasting your time at this place - waited 30 minutes to be approached after checking in for my appointment. This is why people make appointments - to be seen on time because many have other scheduled things going on in life. There were several people waiting before me that had earlier appointment times. Once telling a member I was leaving because of the wait she said “okay” with no solution.

jose depaz

Waited only 10 minutes after my appointment time. Customer service was great.

Ben Savage

Rally busy, but everyone is helpful

Nikki Ticzon

The wait is sometimes crazy...but so worth it!

Gabriel Medina

Is always packed, and every time I go, the representatives are rude. It seems like they're used to being like that. They need to be retrained. Definitely not the experience I was hoping for.

Ross Carmack

This store is a waste of time. You think they would want customers that come in to buy new computers but it doesn't show. Ended up going elsewhere to purchase a new computer.

Mahfuz Hussain

Worst Customer Service ever. They were not even willing to tell about the discounts that they have and when we pull up the information online she was like oh yeah we have that offer. Bad experience ever and wasn’t willing to help.

Jane Wu

Hey, I am Mike (janes husband). I walked into a sea of redshirt Apple employees ( 2 feet away ) that were busy chatting with each other. that’s cool and all but when I am visibly trying to get some headphones to work and the table of iPods that are dead I’d call that a bad experience. Hey maybe you should tell them what’s up I said to myself. So I proceeded to give them a heads up. They spent a minute to check it out to find that there was no power. So I bet you are wondering if they fixed it. Let me tell you after 20 minutes it still doesn’t work. I walked away and found a different guy who finally helped me connect to my phone. The iPods that I think these headphones should connect to still don’t work/have any power. A solid 2 stars.

Sarah S

My iPhone 6 received water damage while on vacation in Hawaii and honestly the last thing I wanted to do after hopping off an eight-hour red-eye flight was go to the Apple Store to get a new phone, but being back in reality, I knew I could no longer live life without a phone. The Genius Bar guy I got didn’t tell me anything I didn’t already know — I needed a new phone — but the way he treated me was pretty horrible. I asked for pricing on the iPhone 8, which he gave me, but not without telling me that I should “just get the Xr instead,” which was, if I remember, like $150 more without Apple Care (keep in mind Apple Care is also more expensive on these newer phones). I told him that I obviously would like to get the latest and greatest phone, but couldn’t afford a $1k phone, especially coming from an expensive vacation. That’s when he started telling me about the payment plans all the mobile carriers offer now and I told him I didn’t want to make payments on a phone, which just baffled him. He continued to HARDCORE sell me on both the Xr and the payment plan for the next 15 minutes, would not even entertain any questions I had about the 8, then walked away to let me “think it over.” I didn’t really need to think it over, I knew I wanted the 8 — I felt more comfortable with it UI-wise and I didn’t wanna walk out of there getting bullied into an expensive phone I didn’t even want. He just could not “understand” where I was coming from. He seriously kept saying over and over how he didn’t understand why I would choose the 8 over a far more superior phone like the Xr and that he didn’t understand why I would choose to pay in-full for a phone instead of making a $30 payment each month. He didn’t need to “understand,” he just needed to listen to my concerns and respect them. He even condescendingly said, “Well, if you’re going to wait ANOTHER five years to get a new phone…it only makes sense to me to get the newest phone.” After telling him three times I was going to go with the 8, and three attempts by him to show me features on the Xr that didn’t even really apply to how I’d use the phone, he chucked me off to a salesperson who was night and day different from that guy. As we walked over to where the 8’s were, the salesperson asked me what drew me to the 8 versus the Xr. I told him mainly price and that I felt more comfortable using it since the interface was just like my 6 and he responded, “I completely get that.” That was the last we ever spoke about it. He happily walked me through the purchase and setup of my 8 and made small talk with me about my vacation. Even the girl who came from the back to bring him my new phone exclaimed, “Oh my gosh, congratulations! This is such a pretty color! Congrats on your new phone!” The first guy I got acted like I was the biggest idiot in the world for choosing the 8, but these last two people treated me with respect, after all, the 8 without a trade-in is STILL an expensive phone…I feel like buying a phone is almost akin to buying a new car or a luxury product. It’s a huge financial decision and should be responded to with a “congratulations” by the people selling me this product. I definitely shouldn’t be made to feel stupid by a tech “Genius” for buying what they may consider an “obsolete” phone. I waited to write this review because I thought I was maybe blowing things out of proportion from jet lag and lack of sleep, but now that I’ve had time to think about my experience at this store, it’s not right. I mean jeez, I’m in my 20s, so I grew up with technology and I fully understand the appeal of getting the newest phone, but I feel sorry for anyone over the age of 40 who walks into this store and has to deal with that first guy I got, especially if they’re just trying to purchase something they feel comfortable with. I wish I could remember everyone’s names, especially the last two people I encountered because they were amazing.

Michael Marin

Went in to look for a laptop. Manager had a young lady try to assist me. Was completely clueless when I asked about a specific laptop while chewing her gum talking to me. How ridiculous. I’ll go somewhere else.

Anna B

I had made an appointment a few days in advance because that’s the only thing they had available despite having viruses and hackers on my computer and phone and missed my appointment time due to being at work and when I drove all the way over to the store one of the guys was very rude about it and said I couldn’t be seen because I had missed my appointment time. Really? You can’t find someone else? Very rude African American gentleman I will never forget this experience. You’re not a doctors office you’re an Apple store and your customers should come first not be turned away after they couldn’t make it and asked to make another appointment a week from yours after you already had one! By the way people have emergencies and if you can’t work on someone’s issue because they missed their appointment time and they have to wait another week for an appointment that is absurd.

Gloria Shin

Went here to buy a new laptop for my sis. We were checking out all the new laptops they had and since they had great deals we were taking a look at everything. Each table and 1-2 workers. When we looking someone asked us if we needed help. The process was easy and fast. The only thing was when we we came to pick up the next day... and not looking at products...we were just standing arounf looking lost. We could see workers bunched up and chit chatting away instead of looking around to see if there any customers who needed help. that really urks me. but we had to bug someone who was busy to help us and everything worked out. Great store tho!

Erika Rivera

I understand a walk-in is just a walk-in. There is no commission on swapping phones. Waited 35 minutes for someone. But I found it nerve wrecking that due to no commission on my visit, I felt ignored. All this available employees where standing there. I believe in good customer service. And it wasn't the case here. Hopefully my next visit is not the same.

GARY L HARRIS

This Apple Store has got to be one of the flagship stores for Apple inside the beautiful NorthPark Mall. They are located near Nordstrom’s so mama can go get some fine shoes while you are picking out the newest and finest iPhones, iPads, computers, laptops, I mean to tell you, it’s like a full acres of the best of Apple’s best including their employees. They are very helpful and can multitask like no one else. Stop in and see what you don’t have and how much simpler life would be with it!

Tori Gulley

My beautiful wife got her new phone there, it's not a bad place to go to, especially to get a new phone. It's crowded and slow.

Justin Pinal

Denise at this location was amazing. I was going to leave a 3 star review because the guy who was helping us completely forgot to come and check up on us and sign our receipt after 53 minutes. Denise kept checking up on us while helping everyone else at the table we were at. The original guy who was helping us out not only didn’t check up on us.. but gave us a used air pod case we were switching our for repair. Denise had to then get us a new one from the back and we had to start the update process again. But, kudos to Denise for getting us taking care of in 15 mins.

David Peach

Huge shout out to the staff of the Northpark Apple Store. I brought my iPhone 6S+ in for a new battery replacement. During the battery replacement the camera was damaged. So, the staff gave me a brand new iPhone 6S+ in exchange for my damaged one. I have and will continue to be a loyal customer. Thank you!

Elliott Hawkins

Employees are helpful and nice. Unlocked my daughters phone she locked her self out of. She forgot her lock screen code. Teenagers!!! Smh

Kyle Joseph

Laptop was not working. They exchanged it quickly with no hassle.

Goyo GTO

Any Apple store is going to be packed, times will be slow, length of stay will be long. Come on folks; You have to know this going in. Prepare yourself. Now for the review...Apple staff are always friendly. They love their products and are users of them. They feel our pain when things aren’t right. They approach their customers like their helping a friend. Technology takes time, so be patient, be kind, and know you have an advocate with everyone you deal with at an Apple store. My issues from start to finish took six hours. Did I like the time spent, no! Was I satisfied with the service and end result, ABSOLUTELY!

Reilon T

I am a Postmates courier and had my second apple delivery, first at this store. I arrived was told it was not ready, waited an hour, asked another rep about the order and was told it was ready for a few minutes. Not a problem, because I got to sit and learn how to operate GarageBand to create beats. Hope we are able to work out all the kinks, but having something to entertain me while I waited was cool.

Thomas Hoppenreys

Typical Apple Store with excellent service and great quality products. Was in and out within 20 minutes with a new phone I had ordered online.

Paul Attaway

I can’t even imagine my life without Apple. I’m writing this review with my iPhone right now. This location is good too.

S McGee

I was so disappointed after going to this store today. I was looking to buy the Apple Watch 4 Series but the associate was not at all interested in telling me about it or helping me in any other way. I asked multiple times about different features hoping the associate would explain them to me but they gave quick, uninformed answers (and as I later discovered on my own, some of the answers were incorrect). I let the associate know I had a medical need for the watch and asked specifically about those features but again their answers were clipped and short. The whole exchange was less than 5 minutes. Apple makes great products but in order to buy those products the stores need informed and interested employees. I walked in ready to spend $450 on a watch but instead walked out and bought a competitors product.

Teresa Washington

Helpful but long way to go

Steve Whitaker

Upgraded Terri's phone to an XR. Great help at this place! Expert staff. Not pushy. Just helpful. Time from in the door to out with a working phone was about an hour. Very pleased. Also bought a case. Price was competitive with Amazon! Bazinga! Props to Apple. Enjoy. SW

Clifford White

Took to long. Kinda congested.

Brian Lane

The employees here are friendly and helpful. I am only deducting stars because they are CONSTANTLY extremely busy. I wish they would build more Apple stores. One in/near downtown Dallas would be VERY nice. Nearly Every time I come here I come with an appointment and they are almost never able to get to me at the assigned appointment time. Usually 15-20 minutes late

Michael Christopher

Walked passed it several times in the past few years. I just walked passed it again and customers seem happy and frustrated at the same time.

Muhammad Rafay Khan

Too much wait time.

Ebraima Phartie

I would have give them 10 stars if I could, very friendly staff. I walk in the store with an default IPhone 7 Plus, they said to fix it will cost me $160 plus tax. But guess what I ended up walk out with a brand new IPhone 7 Plus. For free the manager and this 2 staff where so helpful Andy explain everything to me save me huge amount of money. Sharon Bush and Derek Glover. Look for this 2 they’ll surely take care of you and your needs

Kaleb Flowers

Speedy Customer Service even with a crowd. I was in and out with a new iPhone in no time. The sales woman was extremely knowledgeable and helpful. Would recommend.

Ajay Vasani

Worst service. Technician who said he was a manager has attitude like Mr. apple Cook. S t a y A w a y

Keagan Johnson

Tons of people in the store and it wasn’t even a release date. You couldn’t even walk in the store.

krblanco .

A nice looking and clean store, but I have no use for Apple as I use Android. My Android device does everything I ask of it and does so significantly cheaper...

Pamela Rogers

Everything you need in technology!

Crystal M

They always do their best to resolve your issue, but the wait time even if you make an appointment ahead of time or as a walk in is ridiculously long.

Natalie Pie

Bad customer service. My 3 teens where there yesterday and the lady at the door told them to get out! Only to them not everyone else. Is this the way y’all treat customers? Very dissatisfied. They need training in good customer service. Definitely not getting our new iPhones 11 from y’all.

Gloria Shin

Went here to buy a new laptop for my sis. We were checking out all the new laptops they had and since they had great deals we were taking a look at everything. Each table and 1-2 workers. When we looking someone asked us if we needed help. The process was easy and fast. The only thing was when we we came to pick up the next day... and not looking at products...we were just standing arounf looking lost. We could see workers bunched up and chit chatting away instead of looking around to see if there any customers who needed help. that really urks me. but we had to bug someone who was busy to help us and everything worked out. Great store tho!

Xavier Marmolejo

Excellent and fast service

Erika Rivera

I understand a walk-in is just a walk-in. There is no commission on swapping phones. Waited 35 minutes for someone. But I found it nerve wrecking that due to no commission on my visit, I felt ignored. All this available employees where standing there. I believe in good customer service. And it wasn't the case here. Hopefully my next visit is not the same.

Tori Gulley

My beautiful wife got her new phone there, it's not a bad place to go to, especially to get a new phone. It's crowded and slow.

Justin Pinal

Denise at this location was amazing. I was going to leave a 3 star review because the guy who was helping us completely forgot to come and check up on us and sign our receipt after 53 minutes. Denise kept checking up on us while helping everyone else at the table we were at. The original guy who was helping us out not only didn’t check up on us.. but gave us a used air pod case we were switching our for repair. Denise had to then get us a new one from the back and we had to start the update process again. But, kudos to Denise for getting us taking care of in 15 mins.

David Peach

Huge shout out to the staff of the Northpark Apple Store. I brought my iPhone 6S+ in for a new battery replacement. During the battery replacement the camera was damaged. So, the staff gave me a brand new iPhone 6S+ in exchange for my damaged one. I have and will continue to be a loyal customer. Thank you!

Mohsin Khan

Very helpful team and lots of devices to test out, but very crowded; especially since they recently closed a few of their nearby stores.

Elliott Hawkins

Employees are helpful and nice. Unlocked my daughters phone she locked her self out of. She forgot her lock screen code. Teenagers!!! Smh

Kyle Joseph

Laptop was not working. They exchanged it quickly with no hassle.

Goyo GTO

Any Apple store is going to be packed, times will be slow, length of stay will be long. Come on folks; You have to know this going in. Prepare yourself. Now for the review...Apple staff are always friendly. They love their products and are users of them. They feel our pain when things aren’t right. They approach their customers like their helping a friend. Technology takes time, so be patient, be kind, and know you have an advocate with everyone you deal with at an Apple store. My issues from start to finish took six hours. Did I like the time spent, no! Was I satisfied with the service and end result, ABSOLUTELY!

Reilon T

I am a Postmates courier and had my second apple delivery, first at this store. I arrived was told it was not ready, waited an hour, asked another rep about the order and was told it was ready for a few minutes. Not a problem, because I got to sit and learn how to operate GarageBand to create beats. Hope we are able to work out all the kinks, but having something to entertain me while I waited was cool.

Thomas Hoppenreys

Typical Apple Store with excellent service and great quality products. Was in and out within 20 minutes with a new phone I had ordered online.

Paul Attaway

I can’t even imagine my life without Apple. I’m writing this review with my iPhone right now. This location is good too.

S McGee

I was so disappointed after going to this store today. I was looking to buy the Apple Watch 4 Series but the associate was not at all interested in telling me about it or helping me in any other way. I asked multiple times about different features hoping the associate would explain them to me but they gave quick, uninformed answers (and as I later discovered on my own, some of the answers were incorrect). I let the associate know I had a medical need for the watch and asked specifically about those features but again their answers were clipped and short. The whole exchange was less than 5 minutes. Apple makes great products but in order to buy those products the stores need informed and interested employees. I walked in ready to spend $450 on a watch but instead walked out and bought a competitors product.

Teresa Washington

Helpful but long way to go

Haji Batoor

Nobody will help you with nothing you want help with

Steve Whitaker

Upgraded Terri's phone to an XR. Great help at this place! Expert staff. Not pushy. Just helpful. Time from in the door to out with a working phone was about an hour. Very pleased. Also bought a case. Price was competitive with Amazon! Bazinga! Props to Apple. Enjoy. SW

Clifford White

Took to long. Kinda congested.

Brian Lane

The employees here are friendly and helpful. I am only deducting stars because they are CONSTANTLY extremely busy. I wish they would build more Apple stores. One in/near downtown Dallas would be VERY nice. Nearly Every time I come here I come with an appointment and they are almost never able to get to me at the assigned appointment time. Usually 15-20 minutes late

Michael Christopher

Walked passed it several times in the past few years. I just walked passed it again and customers seem happy and frustrated at the same time.

Ebraima Phartie

I would have give them 10 stars if I could, very friendly staff. I walk in the store with an default IPhone 7 Plus, they said to fix it will cost me $160 plus tax. But guess what I ended up walk out with a brand new IPhone 7 Plus. For free the manager and this 2 staff where so helpful Andy explain everything to me save me huge amount of money. Sharon Bush and Derek Glover. Look for this 2 they’ll surely take care of you and your needs

Kaleb Flowers

Speedy Customer Service even with a crowd. I was in and out with a new iPhone in no time. The sales woman was extremely knowledgeable and helpful. Would recommend.

Keagan Johnson

Tons of people in the store and it wasn’t even a release date. You couldn’t even walk in the store.

Jorge Ramirez

Good service

krblanco

A nice looking and clean store, but I have no use for Apple as I use Android. My Android device does everything I ask of it and does so significantly cheaper...

Pamela Rogers

Everything you need in technology!

Crystal M

They always do their best to resolve your issue, but the wait time even if you make an appointment ahead of time or as a walk in is ridiculously long.

Natalie Pie

Bad customer service. My 3 teens where there yesterday and the lady at the door told them to get out! Only to them not everyone else. Is this the way y’all treat customers? Very dissatisfied. They need training in good customer service. Definitely not getting our new iPhones 11 from y’all.

Abdul Kadir

Horrible place they lie on the wait time and keep you there forever

Weston Brown

Great location quick and friendly. Highly recommend making an appt!

Ravi Teja

best place fir apple store around

Dennis Gillcrese Jr

Friendly staff when you can get someone's attention but the place is always a madhouse and there is never enough staff to truly address the crowds that come in there.

Kwok Grant

Apple store service depends on who is helping you. The guys standing around arent generally too nice, but the roaming ones have outstanding service. Not sure why thAt is

Long Huynh

I bought an iPhone Xs Max but they even didn't care or smile at me just bcz I am Asian, racist staffs. Only care about white people.

Jose Torres

Worse store and worse phone for a reason is always packed due to the poor quality. I arrived 30 min before store opened and after they opened, it took another 15 Mina until they acknowledge my presence. Hate APPLE PHONE never again!!!!!! Again have to return cause the phone was not fixed right

Ashlei Wells

Fast and efficient service

Paul Stewart

Very busy store! However, good customer service!

Michael Alderete

Great shopping center, Nordstrom Men's shoe department is my go to spot for a nice shoe shine. Great selection of stores and a centrally located Starbucks on level 1.

Brandon Shearin

Sure it’s busy, but the employees have a system down similar to the chick fil a drive through line. That’s a huge compliment.

Staci Ruppert

Love this mall! Such a clean and great place to walk around and see all the new styles

Syed Hussain

Why close all the locations and keep a few open in Dallas? Apple store in Frisco is closed so now had to rely on this location. Generally it seems their employees are hardworking but they might be over worked atleast some of them. But the rest are just rude and dumb. Working at an Apple store just doesn't give employees the right to be a moron when talking to people. It's not a big deal. Other thing is that Apple consider their products vintage after 3 years of use. WTF! So basically after 3 or + years you need to buy a new gadget cause they don't have any parts for any older products.

rusul albraihi

IPHONE 7 S IS THE BEST FOR NOW

Manny Arruda

Bought 3 phones, and all went smooth as could be.

Rick Swiger-Nguyen

Great service. Very hard to find someone to help you as they are so busy with people most of the time. They were very helpful and solved my issue and more.

Mod Papa

Great service. Most of the time people go to an Apple store to report or diagnose problems, but all of the employees are helpful with customers. Sidenote: kids love it!

Julie Frohner

Always wonderful service. Very knowledgeable people. The availability to get in at the last minute is not so good. I need my phone. But this is the only place I go.

Carolyn Burke

Very helpful service was fast employee great

Lucas Garven

Shout out to Victor for providing a personable experience when upgrading to an XR. There was a hang up with my transaction from a previous employee that caused me to be in the store a little longer than I expected and I could not appreciate his willingness and competency to address my concerns. Thank you again Victor for the customer service!

C Morris

20 minutes on the phone and ended up with someone in a foreign country who couldn't understand a word I was saying. Asked to be transferred to the store as that is who I called and he refused. Gave up and tried again. Same scenario except this time it was a woman who flat out REFUSED to transfer me to the store and instead seemed only to be interested in hearing her own voice. WHY must you make everything so difficult? Why do you find the need to refuse to allow your customers to speak with someone at their own local store? Why do you think customers who want to speak with someone at a local store would have any interest in speaking with someone in some other country? BEYOND ANNOYING. Got nowhere except Apple did manage to waste an hour of my life. In this day and age its unbelievable that one actually has to drive to the store to have a conversation with someone.

Chase Kapitzky

Izzy is an amazing associate. She helped us with 2 new iPhone purchases and activating a 3rd iPhone all at the same time. Izzy stayed over an hour late to help me and my family. She is excellent!

GKS cosmetics

Be careful if you speak Spanish. the staff will ignore you and will bullyng with others for asking in Spanish. If you don't speak English, don't come to this apple store. I definitely do not recommend it.

Jonny Tunchez

Apple makes it extremly hard to work with them. Need a replacement because of factory issues? They limit your access if your device has unrelated issues. This stragety and the long wait times have made me turn away from the brand

Ivan Berra

Excelente products and service

Don Johnson

Very cool to have a store support their products like this. Still not switching over ANDROID!

Just Nancy

Packed as always, but if you make an appointment, you get out of there pretty quickly.

Jeff Stowers

Always busy but the wait is not to long. Fun place.

Jom Jakolero

Can't figure this place out...everyone is nice enough...but sometimes I walk in and get help right away and then sometimes I have an appointment and wait for hours. I'm giving them 5 stars because ultimately they take care of me...but it's just strange how they work their system.

Sherry Davis

Today I took my iPhone 6splus into the store to be tested and repaired for a problem with the sound breaking up repeatedly and often during phone calls. The past two days the phone had no sound at all. Steve, the tech who helped me, tested the phone and said it showed no problem. Then he said we needed to delete all of the phone's software and download it again onto the phone. I said that I do not want to lose any information that I have in my phone. He said okay, no problem. Now that I am back at home I discovered that 5 year's worth of very important information in my "Notes" app is lost forever. A lot of it is irreplaceable. I am very upset. How could this happen? I trusted Steve and Apple to take care of my phone and all of its information. Sadly, it was misplaced trust. I have no recourse to retrieve the information. What can be done about this? This should never happen again. Please retrain Steve regarding this grave mistake.

Marie Luzzatto

I have been shopping for a very long time, and from all over the world, and one of my best experiences was at the Apple store in North Park today! Every single person was kind, helpful and so sweet. Thank you for your kindness and for making this lady so comfortable and so happy! Don't change anything you are doing great!

Joshua Datray

Go Android... Apple is dying... If the numbers don't convince you, the lack of development should.

Subash Aryal

Love this place.

Pamella Joiner

Taking extended education classes on my iPad pro and AR (augmented reality) Apple offers free classes and they are helping me with my business now that I am getting back to work. Very helpful.

Tee

I was waited on by Christopher, who was super duper nice and helpful. If you find yourself in this store, look for him!!!

jehangir ali

The accept the phone has factory Problem but they couldn't fix it forcing me to trade My phone And pay the $500. I'm done with iphones

Yarah Barzenji

Really good store, but service isn’t too great.

Brittany Nichols

Very helpful staff and the wait wasn’t too long

Abdul Kadir

Horrible place they lie on the wait time and keep you there forever

Weston Brown

Great location quick and friendly. Highly recommend making an appt!

Ravi Teja

best place fir apple store around

Kwok Grant

Apple store service depends on who is helping you. The guys standing around arent generally too nice, but the roaming ones have outstanding service. Not sure why thAt is

Long Huynh

I bought an iPhone Xs Max but they even didn't care or smile at me just bcz I am Asian, racist staffs. Only care about white people.

Jose Torres

Worse store and worse phone for a reason is always packed due to the poor quality. I arrived 30 min before store opened and after they opened, it took another 15 Mina until they acknowledge my presence. Hate APPLE PHONE never again!!!!!! Again have to return cause the phone was not fixed right

Ashlei Wells

Fast and efficient service

Paul Stewart

Very busy store! However, good customer service!

Michael Alderete

Great shopping center, Nordstrom Men's shoe department is my go to spot for a nice shoe shine. Great selection of stores and a centrally located Starbucks on level 1.

Brandon Shearin

Sure it’s busy, but the employees have a system down similar to the chick fil a drive through line. That’s a huge compliment.

SL Carrtel

Great service

Staci Ruppert

Love this mall! Such a clean and great place to walk around and see all the new styles

Syed Hussain

Why close all the locations and keep a few open in Dallas? Apple store in Frisco is closed so now had to rely on this location. Generally it seems their employees are hardworking but they might be over worked atleast some of them. But the rest are just rude and dumb. Working at an Apple store just doesn't give employees the right to be a moron when talking to people. It's not a big deal. Other thing is that Apple consider their products vintage after 3 years of use. WTF! So basically after 3 or + years you need to buy a new gadget cause they don't have any parts for any older products.

rusul albraihi

IPHONE 7 S IS THE BEST FOR NOW

Manny Arruda

Bought 3 phones, and all went smooth as could be.

Rick Swiger-Nguyen

Great service. Very hard to find someone to help you as they are so busy with people most of the time. They were very helpful and solved my issue and more.

Mod Papa

Great service. Most of the time people go to an Apple store to report or diagnose problems, but all of the employees are helpful with customers. Sidenote: kids love it!

Julie Frohner

Always wonderful service. Very knowledgeable people. The availability to get in at the last minute is not so good. I need my phone. But this is the only place I go.

Carolyn Burke

Very helpful service was fast employee great

Lucas Garven

Shout out to Victor for providing a personable experience when upgrading to an XR. There was a hang up with my transaction from a previous employee that caused me to be in the store a little longer than I expected and I could not appreciate his willingness and competency to address my concerns. Thank you again Victor for the customer service!

C Morris

20 minutes on the phone and ended up with someone in a foreign country who couldn't understand a word I was saying. Asked to be transferred to the store as that is who I called and he refused. Gave up and tried again. Same scenario except this time it was a woman who flat out REFUSED to transfer me to the store and instead seemed only to be interested in hearing her own voice. WHY must you make everything so difficult? Why do you find the need to refuse to allow your customers to speak with someone at their own local store? Why do you think customers who want to speak with someone at a local store would have any interest in speaking with someone in some other country? BEYOND ANNOYING. Got nowhere except Apple did manage to waste an hour of my life. In this day and age its unbelievable that one actually has to drive to the store to have a conversation with someone.

Stephen Olson

Bring moneeeey,neat shiny stuff girls want,cute staff, can b very busy

Chase Kapitzky

Izzy is an amazing associate. She helped us with 2 new iPhone purchases and activating a 3rd iPhone all at the same time. Izzy stayed over an hour late to help me and my family. She is excellent!

evelyn ramirez

Very helpful, everyone is super friendly. My only complaint is that it is a very long wait even with an appointment.

GKS cosmetics

Be careful if you speak Spanish. the staff will ignore you and will bullyng with others for asking in Spanish. If you don't speak English, don't come to this apple store. I definitely do not recommend it.

Jonny Tunchez

Apple makes it extremly hard to work with them. Need a replacement because of factory issues? They limit your access if your device has unrelated issues. This stragety and the long wait times have made me turn away from the brand

Ivan Berra

Excelente products and service

Don Johnson

Very cool to have a store support their products like this. Still not switching over ANDROID!

Just Nancy

Packed as always, but if you make an appointment, you get out of there pretty quickly.

Jeff Stowers

Always busy but the wait is not to long. Fun place.

Jom Jakolero

Can't figure this place out...everyone is nice enough...but sometimes I walk in and get help right away and then sometimes I have an appointment and wait for hours. I'm giving them 5 stars because ultimately they take care of me...but it's just strange how they work their system.

Sherry Davis

Today I took my iPhone 6splus into the store to be tested and repaired for a problem with the sound breaking up repeatedly and often during phone calls. The past two days the phone had no sound at all. Steve, the tech who helped me, tested the phone and said it showed no problem. Then he said we needed to delete all of the phone's software and download it again onto the phone. I said that I do not want to lose any information that I have in my phone. He said okay, no problem. Now that I am back at home I discovered that 5 year's worth of very important information in my "Notes" app is lost forever. A lot of it is irreplaceable. I am very upset. How could this happen? I trusted Steve and Apple to take care of my phone and all of its information. Sadly, it was misplaced trust. I have no recourse to retrieve the information. What can be done about this? This should never happen again. Please retrain Steve regarding this grave mistake.

Marie Luzzatto

I have been shopping for a very long time, and from all over the world, and one of my best experiences was at the Apple store in North Park today! Every single person was kind, helpful and so sweet. Thank you for your kindness and for making this lady so comfortable and so happy! Don't change anything you are doing great!

Subash Aryal

Love this place.

Pamella Joiner

Taking extended education classes on my iPad pro and AR (augmented reality) Apple offers free classes and they are helping me with my business now that I am getting back to work. Very helpful.

Tee

I was waited on by Christopher, who was super duper nice and helpful. If you find yourself in this store, look for him!!!

jehangir ali

The accept the phone has factory Problem but they couldn't fix it forcing me to trade My phone And pay the $500. I'm done with iphones

Yarah Barzenji

Really good store, but service isn’t too great.

Brittany Nichols

Very helpful staff and the wait wasn’t too long

Mai Le

Service is standard and items are easily found.

ENCINAS g

I will have to say, thanks to this place my wife switched over from an iphone to a note. This place was overwhlemed, and the staff seemed as if they did not want to be there. My wife walked in with my two children, and the ability to purchase a new iPhone. This was going to be my present to her, and that is what she was going to pick as her gift. Well she came back home upset, and without a phone. She stated that she waited over two hours, and was bounced around from one table to another. She also stated that she also over heard other people complain about nothing being done to help them with their situations, i do not know what they were there for, and i am not going to elaborate on that point any further. I am disappointed that this happened and will not recommend this place to anyone. If management reads this review, understand this, people who want to buy a new phone have walked out without buying anything, and turning over to your competitor for service. That means you are losing thousands, i say that becasue word of mouth is the best marketing tool for either negative or positive feedback. For consumers that only means that eventually things are going to change for you, maybe prices, or even quality of products to make up for the losses. Of course any big company can sustain for a while, but the bottom line is always on the minds of share holders and when that is affected....well whos going to pay then? Think about that

Jeff Klein

Once again another positive experience at the Apple store. I’ve always had good people help me as quickly as they can. Godiva helped me with exactly what I needed today.

Jordan Sananikone

The only reason not giving this place 1 star is because Jesse and Nicky’s amazing service. A young girl was in a group of boys just laughing about something on the iPad in the midst of working on a very busy Sunday. I asked for service and she replied with a “hold on please” and continued to laugh. Obviously being annoyed and angry, I walked away before I said something inappropriate. Luckily, the gentleman named Nicky approached and helped us. We walked away with a purchase of $1800. We aren’t there for kicks and giggles, I wish the service was better because I do like the shopping mall.

Mike Zoubi

Customer service has no patience so i bought samsung s10 instead

Matthew W

Excellent selection of Apple products, like computers, iPhones, iPads and Apple Watches as well as accessories. Customer service is generally good, though this particular location can get extremely busy at times, so I generally only shop here if I can't find what I'm looking for at my local Best Buy.

Terri Coffman

Good selection but it's just always so busy.

Gokhan Kalkan

A usual Apple store... Many representatives eager to help and answer your questions. You can find latest devices from Apple. Another good feature of this store is dye to the shopping center that it belongs to. Parking is usually easy and there is a taxfreeshopping office in the mall.

Richard Smith

This place had a few hundred people inside, our wait was an hour, and we left the phone one hour, making two just for a battery.

Noble Show

Bad customer service! Made an appointment to fix my phone and the told me I have to wait 2 hours! I said ok and after 2 hours I went back and they told me I need to wait another 85 minutes!!!!!!! Never coming back here

Hatley Swiggart

Devin was very helpful and helped me get my laptop running again. He didn't try to sell me a new one he actually tried to fix the one I brought in! Highly impressed!

David Laredo

Best computer and smart phones available! Best support in the business for their innovative products bar none!!

Katy Flynn

After having trouble with my three month old laptop that I use for work and not receiving an immediate solution over the phone I decided to bring it into the store. My expectations for the visit were by far exceeded. If it wasn’t for Manny (Danny) and Robert I wouldn’t have left smiling ear to ear with all of my issues resolved!! Thank you both for handling all of my issues and concerns with speed and professionalism and thank you Apple for hiring top quality employees like them!

Eliott Risano

Great Apple store! Customer service is really fantastic. As soon as you walk in you're greeted and assisted. I just got a new iPhone from sprint and just wanted to get a new case for it. The store was extremely busy but I was still in and out within 10 minutes. I love that they have people roving that are able to check you out and you can simply get your receipt emailed to you. Very convenient.

christie Shinn

Wait was long but we got fixed up!

Sandra Hodge

crazy during black friday, but such a beautiful mall

Mary Roland

an employee stole my daughter's identity and charged up our debit card. Called and made a complaint and was told they literally would do nothing about it. We were transfered numerous times. Then called the stores main line and a human never answered. Thief's!! Don't give them your credit or debit card information! I am so upset beyond words. It was a new card and that was the only store it had been used at. Crooks!!!

Birgitah Kalawa

Was in ipple store to get myself a phone. Their service was great, they hepled get the XR iPhone Which is a great phone with beautiful camera.

Karunesh

Great service!!! My iPhone stop working and they gave me a new iPhone right away.

Jimmy Busch

I hate crowds, and this place is always packed, but after a buddy of mine told me about their service my wife and I gave it a shot. It is well worth the wait to have knowledgeable people working on you equipment (iphone/ipad). They are hands down far better than going to any at&t store. The people at an att store barely know half the stuff the apple does. Walked in here already expecting to wait about 2 hours and they got to us in 20 mins. Went here for service on new phones that att screwed up a few days before. I will from now on only go to apple stores for my trade ins and service issues. They can do everything att (service providers) can do and more.

Natasha Roz

Very noisy and crowded, you would expect a better store from this company, reminds me DPS - but much noisier, make sure to bring ear plugs. Service is great when you get to work with a person.

Ashley

Craziness abounds in this place. The concept of traffic control and organization is definitely missing. But the staff are knowledgeable and patient even while trying to teach the most basic fundamentals of modern technology. Strongly suggest you visit the website before going. And to order your stuff from the site rather than shopping at the store if only to save your sanity.

Katie Mondragon

Had to come in for a defective phone, Luis was awesome and got me up and running in no time. Great customer service all around. Make an appointment and you won’t have to wait long!

Rashaud Guerrero

They’re always so angry at this location. If you don’t like working there then don’t.

Devin Hanes

Is Apple starting to upsell customers? I’ve had great experiences with this store in the past but was turned off by my last experience in the store. Usually, staff makes an effort to be helpful without pushing sales. I appreciate an atmosphere where staff is knowledgeable enough to answer questions to help me make a decision over a future purchase or even service options. This last trip I had a specific question about Apple Watch battery replacement (which I already knew the answer but needed verification). Her (Apple store “salesperson”) response was that she wasn’t sure about replacing a battery but that I should consider purchasing a new watch altogether. I was done at that point and left the store. I hope Apple is not shifting their CS model to up-selling tactics.

Cin

Great place to pick up the newest releases.

Melissa Contreras

The service and wait were just awful.

jesus ramirez

Terrible service and weren’t able to help me with my Apple product even though it was under warranty. Called Apple directly and they were able to take care of the issue without a problem! Avoid this store it made me not even want to have Apple products anymore!!!

Maria Martinez

It is the most wonderful place to go when you have trouble with your iPad or your for iPhone I love the experience there friendly atmosphere beautiful people will go back soon

Praveen P

They have a giant display screen. Someone said it cost a million dollars. Not sure if that is true.

Akshay Desai

Horrible customer experience at this store. They gave me an iPhone with a defective screen and refused to change it despite me opening the packaging in the store itself and showing them the problem right in front of them. The manager, Kevin Uhles refused to acknowledge my concern and even refused to take back my phone for a refund.

Stephanie Marchbanks

Was there a little before store opening today, along with a crowd, to which the employees applauded as we entered the store. My issue was addressed quickly, patiently, professionally, and with a friendly smile to above and beyond my expectations, and I thought I was asking a lot. Thank you, Apple, and Apple Store. I remember now why I continue to come back.

RaShawn Harris

I had to exchange 2 pairs of ear buds. But, what I couldn't understand is, their were TONS of employees walking around, doing absolutely NOTHING, but conversating w/fellow employees. I mean, they had a room full of patrons in the place, but no one was being helped!!! I was rather upset, so I brought it to management"s attention. They didn't really seem to be bothered, as much as I was, though. I was very disappointed with the service I received here. So, if you're in a hurry, DON'T go here!!!

arsenal666 .

EDIT: Went to another apple store and they allowed me to unlock my phone without an appointment. So the manager at this store lied to me. Apple is know for their customer serivce which is a joke. I call into apple to make an appointment to get my phone unlocked and they say I do not need and appointment to unlock the phone. So I drive 1 hour and I get to the store and they said I cant get help without and appointment that is 6 hours later. I speak to the manager and he said he doesnt care what they said on the phone and that he makes the rules and it doesnt matter what was said by their rep.

Thuc Smash

Annoying customer service.

Toan Pham

They have never tried to upsell me when I don't get a completely spec'd out MacBook. The interior is clean and organized. If you're buying any Apple product, you should come here rather than places like Bestbuy that keep asking to pressure you into buying a warranty. They also have more stuff in stock at a time, which is a given since it's an Apple store.

Ave' Thompson

Once i got serviced it was very fast. I only needed to know how to pull up my saved passwords in my different application. He showed me how to retrieve them in 1 mintue but the wait to see someone was about 20-25 minutes it was very busy there.

Bill & Sheila Hair

Let me start off by saying that I am an Android Guy and going to any Apple Store is not on my list of the top 1000 things to do! With that being said, I have had to go twice in the last 30 days. #1: iPhone XR was misplaced while shopping. Someone took off with the phone, then dropped it in the middle of a lightly used street when we started calling it to find it. We found in using the find my phone feature (see photo). I took it to the Apple Store to get the screen replaced. They replaced the phone as the face ID sensor was failing 50% of the time. #2: Got an iPad mini for a client that had a bad battery. Scheduled a trip back to the Apple Store, spent 20 minutes with the rep and they replaced it. BEFORE you go for a repair, schedule an appointment or you will be waiting for a while. This store always has at least 50 - 100 customers at any given time roaming around. The reps have worked hard to make sure that I was well taken care of!

Lin Ma

Apple is rotting. This is what in my mind when i step out of the store extremely frustrated. My iPhone X had the top area dark. Made an appointment arrived on time everything was good. The service rep checked on the phone and said, yeh there is no cosmetic damage, it is within warranty. We will fix it for you for free. "IF WE CAN CALIBRATE". He added. "IF WE CANNOT CALIBRATE, WE WILL CHARGE YOU $699." I doubted and ask him, "okey.. you will tell me first before charging me right?" He said yes. "OK. let's register the repair then." oh "THE SYSTEM WON'T ALLOW ME. I HAVE TO SEND IT TO A THIRD PARTY SHOP. IT WILL TAKE TWO WEEKS". Really??? Last time I had to come to an apple store was 2011 when i shattered my iphone4S. It was my fault i dropped it and broke the screen. I came to the shop and they gave me a BRAND NEW ONE with no question asked. Now you tell me to wait 2 weeks before you can tell me if you will charge me $699 even though it is within warranty? i'd rather you be honest and just tell me that you don't want to provide service no more!!! Farewell iphone. My last iphone it is.

Cheryle Bolin

So glad I got the warranty on my tablet...the service is awesome and everyone is so friendly

Mai Le

Service is standard and items are easily found.

ENCINAS g

I will have to say, thanks to this place my wife switched over from an iphone to a note. This place was overwhlemed, and the staff seemed as if they did not want to be there. My wife walked in with my two children, and the ability to purchase a new iPhone. This was going to be my present to her, and that is what she was going to pick as her gift. Well she came back home upset, and without a phone. She stated that she waited over two hours, and was bounced around from one table to another. She also stated that she also over heard other people complain about nothing being done to help them with their situations, i do not know what they were there for, and i am not going to elaborate on that point any further. I am disappointed that this happened and will not recommend this place to anyone. If management reads this review, understand this, people who want to buy a new phone have walked out without buying anything, and turning over to your competitor for service. That means you are losing thousands, i say that becasue word of mouth is the best marketing tool for either negative or positive feedback. For consumers that only means that eventually things are going to change for you, maybe prices, or even quality of products to make up for the losses. Of course any big company can sustain for a while, but the bottom line is always on the minds of share holders and when that is affected....well whos going to pay then? Think about that

Jeff Klein

Once again another positive experience at the Apple store. I’ve always had good people help me as quickly as they can. Godiva helped me with exactly what I needed today.

Jordan Sananikone

The only reason not giving this place 1 star is because Jesse and Nicky’s amazing service. A young girl was in a group of boys just laughing about something on the iPad in the midst of working on a very busy Sunday. I asked for service and she replied with a “hold on please” and continued to laugh. Obviously being annoyed and angry, I walked away before I said something inappropriate. Luckily, the gentleman named Nicky approached and helped us. We walked away with a purchase of $1800. We aren’t there for kicks and giggles, I wish the service was better because I do like the shopping mall.

Matthew W

Excellent selection of Apple products, like computers, iPhones, iPads and Apple Watches as well as accessories. Customer service is generally good, though this particular location can get extremely busy at times, so I generally only shop here if I can't find what I'm looking for at my local Best Buy.

Terri Coffman

Good selection but it's just always so busy.

Gokhan Kalkan

A usual Apple store... Many representatives eager to help and answer your questions. You can find latest devices from Apple. Another good feature of this store is dye to the shopping center that it belongs to. Parking is usually easy and there is a taxfreeshopping office in the mall.

mian javaid

It’s a nightmare I had 5 replacement phone still having a problem

Noble Show

Bad customer service! Made an appointment to fix my phone and the told me I have to wait 2 hours! I said ok and after 2 hours I went back and they told me I need to wait another 85 minutes!!!!!!! Never coming back here

Hatley Swiggart

Devin was very helpful and helped me get my laptop running again. He didn't try to sell me a new one he actually tried to fix the one I brought in! Highly impressed!

David Laredo

Best computer and smart phones available! Best support in the business for their innovative products bar none!!

Katy Flynn

After having trouble with my three month old laptop that I use for work and not receiving an immediate solution over the phone I decided to bring it into the store. My expectations for the visit were by far exceeded. If it wasn’t for Manny (Danny) and Robert I wouldn’t have left smiling ear to ear with all of my issues resolved!! Thank you both for handling all of my issues and concerns with speed and professionalism and thank you Apple for hiring top quality employees like them!

Syed Waqar Hussain

Reps are very helpful...

Eliott Risano

Great Apple store! Customer service is really fantastic. As soon as you walk in you're greeted and assisted. I just got a new iPhone from sprint and just wanted to get a new case for it. The store was extremely busy but I was still in and out within 10 minutes. I love that they have people roving that are able to check you out and you can simply get your receipt emailed to you. Very convenient.

christie Shinn

Wait was long but we got fixed up!

Mary Roland

an employee stole my daughter's identity and charged up our debit card. Called and made a complaint and was told they literally would do nothing about it. We were transfered numerous times. Then called the stores main line and a human never answered. Thief's!! Don't give them your credit or debit card information! I am so upset beyond words. It was a new card and that was the only store it had been used at. Crooks!!!

Birgitah Kalawa

Was in ipple store to get myself a phone. Their service was great, they hepled get the XR iPhone Which is a great phone with beautiful camera.

Jimmy Busch

I hate crowds, and this place is always packed, but after a buddy of mine told me about their service my wife and I gave it a shot. It is well worth the wait to have knowledgeable people working on you equipment (iphone/ipad). They are hands down far better than going to any at&t store. The people at an att store barely know half the stuff the apple does. Walked in here already expecting to wait about 2 hours and they got to us in 20 mins. Went here for service on new phones that att screwed up a few days before. I will from now on only go to apple stores for my trade ins and service issues. They can do everything att (service providers) can do and more.

Natasha Roz

Very noisy and crowded, you would expect a better store from this company, reminds me DPS - but much noisier, make sure to bring ear plugs. Service is great when you get to work with a person.

Ashley

Craziness abounds in this place. The concept of traffic control and organization is definitely missing. But the staff are knowledgeable and patient even while trying to teach the most basic fundamentals of modern technology. Strongly suggest you visit the website before going. And to order your stuff from the site rather than shopping at the store if only to save your sanity.

Katie Mondragon

Had to come in for a defective phone, Luis was awesome and got me up and running in no time. Great customer service all around. Make an appointment and you won’t have to wait long!

Rashaud Guerrero

They’re always so angry at this location. If you don’t like working there then don’t.

Melissa Contreras

The service and wait were just awful.

jesus ramirez

Terrible service and weren’t able to help me with my Apple product even though it was under warranty. Called Apple directly and they were able to take care of the issue without a problem! Avoid this store it made me not even want to have Apple products anymore!!!

Maria Martinez

It is the most wonderful place to go when you have trouble with your iPad or your for iPhone I love the experience there friendly atmosphere beautiful people will go back soon

Alvin Williams

Pretty fast service for an Apple store.

Praveen P

They have a giant display screen. Someone said it cost a million dollars. Not sure if that is true.

Akshay Desai

Horrible customer experience at this store. They gave me an iPhone with a defective screen and refused to change it despite me opening the packaging in the store itself and showing them the problem right in front of them. The manager, Kevin Uhles refused to acknowledge my concern and even refused to take back my phone for a refund.

Stephanie Marchbanks

Was there a little before store opening today, along with a crowd, to which the employees applauded as we entered the store. My issue was addressed quickly, patiently, professionally, and with a friendly smile to above and beyond my expectations, and I thought I was asking a lot. Thank you, Apple, and Apple Store. I remember now why I continue to come back.

RaShawn Harris

I had to exchange 2 pairs of ear buds. But, what I couldn't understand is, their were TONS of employees walking around, doing absolutely NOTHING, but conversating w/fellow employees. I mean, they had a room full of patrons in the place, but no one was being helped!!! I was rather upset, so I brought it to management"s attention. They didn't really seem to be bothered, as much as I was, though. I was very disappointed with the service I received here. So, if you're in a hurry, DON'T go here!!!

arsenal666

EDIT: Went to another apple store and they allowed me to unlock my phone without an appointment. So the manager at this store lied to me. Apple is know for their customer serivce which is a joke. I call into apple to make an appointment to get my phone unlocked and they say I do not need and appointment to unlock the phone. So I drive 1 hour and I get to the store and they said I cant get help without and appointment that is 6 hours later. I speak to the manager and he said he doesnt care what they said on the phone and that he makes the rules and it doesnt matter what was said by their rep.

Thuc Smash

Annoying customer service.

Toan Pham

They have never tried to upsell me when I don't get a completely spec'd out MacBook. The interior is clean and organized. If you're buying any Apple product, you should come here rather than places like Bestbuy that keep asking to pressure you into buying a warranty. They also have more stuff in stock at a time, which is a given since it's an Apple store.

hari m

Went today to pick up iphone 11 pro max. I do not recommend this apple store. Seems too busy, No one will notice unless you reach some one and tell about why you visited. seems to be packed. Do not recommend visiting this place. You have to wait to be taken care of.

Ave' Thompson

Once i got serviced it was very fast. I only needed to know how to pull up my saved passwords in my different application. He showed me how to retrieve them in 1 mintue but the wait to see someone was about 20-25 minutes it was very busy there.

Bill & Sheila Hair

Let me start off by saying that I am an Android Guy and going to any Apple Store is not on my list of the top 1000 things to do! With that being said, I have had to go twice in the last 30 days. #1: iPhone XR was misplaced while shopping. Someone took off with the phone, then dropped it in the middle of a lightly used street when we started calling it to find it. We found in using the find my phone feature (see photo). I took it to the Apple Store to get the screen replaced. They replaced the phone as the face ID sensor was failing 50% of the time. #2: Got an iPad mini for a client that had a bad battery. Scheduled a trip back to the Apple Store, spent 20 minutes with the rep and they replaced it. BEFORE you go for a repair, schedule an appointment or you will be waiting for a while. This store always has at least 50 - 100 customers at any given time roaming around. The reps have worked hard to make sure that I was well taken care of!

Lin Ma

Apple is rotting. This is what in my mind when i step out of the store extremely frustrated. My iPhone X had the top area dark. Made an appointment arrived on time everything was good. The service rep checked on the phone and said, yeh there is no cosmetic damage, it is within warranty. We will fix it for you for free. "IF WE CAN CALIBRATE". He added. "IF WE CANNOT CALIBRATE, WE WILL CHARGE YOU $699." I doubted and ask him, "okey.. you will tell me first before charging me right?" He said yes. "OK. let's register the repair then." oh "THE SYSTEM WON'T ALLOW ME. I HAVE TO SEND IT TO A THIRD PARTY SHOP. IT WILL TAKE TWO WEEKS". Really??? Last time I had to come to an apple store was 2011 when i shattered my iphone4S. It was my fault i dropped it and broke the screen. I came to the shop and they gave me a BRAND NEW ONE with no question asked. Now you tell me to wait 2 weeks before you can tell me if you will charge me $699 even though it is within warranty? i'd rather you be honest and just tell me that you don't want to provide service no more!!! Farewell iphone. My last iphone it is.

Cheryle Bolin

So glad I got the warranty on my tablet...the service is awesome and everyone is so friendly