Reviews of Apple Cielo Vista Mall (Computer Repair)

Tony M

I had a pretty good experience coming here. Had an issue with my iPhone and they resolved it super quickly with a replacement, no hassling since it was still under warranty. Some of the employees are really good and others have terrible people skills. Other then that it was a good experience.

M

I went there last week because one of my Airpods is not working so the guy who helped me said that he will clean it and come back so when he came back my AirPods were exactly the same I saw a small wax in the airpod which was the only thing needs to be cleaned. After that he offered to order me one AirPod for 69$ and told me that warranty is just for 90 days so I buy a 150$ headphones and when it doesn’t work properly I buy a new ones? I sold that garbage on OfferUp low quality & useless customer service. One of my friends had the same problem and went to the apple store near him and gave him a new one after one year from his purchase so it seems like they have different policies here or something.

RS

Horrible customer service. Went in for a battery replacement on my Iphone 6 and had a terrible experience. When arriving at the Genius Bar there are several Apple employees who walk by you. No one asks if you have been helped or comes up to assist you. It was an extremely long wait. There was no organization in terms of individuals getting assistance. Random people would be helped and sometimes there was 1-2 employees per person. Some did not look like they were doing much of anything regardless, customers were ignored no matter how many times you tried to ask for assistance. By the time we were directed to the right individual he was extremely rude. I was questioned on my IOS updates when all I needed was my battery replaced (FYI I had already received an email stating my battery replacement had already arrived at the location. All thanks to the assistance from an online Apple employee who was extremely helpful.) After getting rudely questioned and nicely informing him that I had already reserved a battery I was told to return in 2 hours. When I returned I waited once again at the Genius Bar where no one assisted us for a good 30 minutes when people were clearly available to assist. Once we were able to acquire assistance we waited once again for my phone because diagnostics were not yet run and they required my apple information once again. So many people who had been their far less time than we had, were able to get their devices and we were only approached after we were the only ones sitting at the table. This was my first time to the Apple Store at this location and I can honestly say not impressed. To summarize the staff was rude, the Apple Employee who provided information on the battery replacements was not well informed and very unprofessional, the wait was long, and the process was frustrating (despite all my preparation before hand). Will not be returning to this location for any assistance on any future Apple devices. I have owned several Apple devices over the years and have had wonderful experiences with the Apple support online. I can honestly say the individuals representing the company at this location was extremely disappointing.

Dena Hurab

I’ve seen some low scoring reviews for this location, but I had a great experience. It was so packed when I got there but an associate helped me right away. I had a TON of questions and they were helpful to answer them and I ended walking out of there with an Apple Watch I had long awaited for.

Jorge Montaño

Long wait due to high volume of customers, great service though.

Aydree Beltran

Went in to have my MacBook looked at because of battery problems. Was there on Saturday, the lady taking names for appointments was nice. I had to wait two hours so I walked around the mall. Received texts to go for the appointment. As soon as I walked in to see about the appointment a guy with a cap on backwards was extremely rude to me and my friend. We asked about the appointment and he said “no you have to wait to get two more texts” so I said ok but my friend asked why they didn’t tell us it was 4 texts instead? all we need is to know what’s wrong with the laptop. The guy gave a rude response and said “it’s easy you can just do it yourself...” Well if it’s so easy why didn’t they just do it for me as soon as I got there? Hardly any employee was doing anything anyway..never going back

Edgar Salas

Great technical support and friendly staff

Christian Montejano

employees discriminate on how you dress!! because I walked in coming from work which I work in construction, and I was kind of dirty, and I was in a rush to buy a gift. So I went with two employees saying to them that I would like to buy the airpods and they walked away from me!! so I decided to go to a different person and I told her the same thing and she told “Do you know how much they cost?” which is something dumb to ask to a customer.

ricardo rodriguez

Like everyone says, there are literally apple employees walking around and they see you looking for someone and say nothing, and will even avoid you. There is no friendliness and terrible customer service. Avoid buying anything there, go to best buy or your carrier and buy there unless you HAVE to go there.

Shun Ellington

I picked my new 12" Ipad how can I leave a bad review. These ladies were great!!!!

Mohammad Ali Karim

Let me preface by saying I used to work at Apple, back in college. Solid job and good pay. I will say getting a job there is hard, it’s a long process and I guess that’s why some employee’s truly think they are to a point “better” than a customer they are SERVING. Saw it all the time at my old store also. In general, your Apple Store experience is very “hit or miss”. It all depends on who you get and how flexible they are to help you out. 3 bad experiences and consistent awful service at this store make it a top 3 worst I’ve ever been too. 1. Lost my AirPod piece, they sell a replacement for $69. No biggie it’s 100% my fault I don’t mind paying to replace. I go to the store, apparently it’s policy you need an apt to replace the piece. As is if the “genius” bar is going to do anything besides tell me I need a new piece and sell it to me. Where is the logic in this??? I asked the person to explain to me and he just got snappy with me and that’s where I say alright and leave. Be more professional at least right? Na not this guy lol. 2. Cracked screen. I go in, 15 min early for my apt. The “genius” bar tech spends 45 min speaking with the previous customer over items not even related to the phone being serviced. When she sees that we are annoyed she promptly realizes she’s taken an hour and fifteen minutes to do nothing and sets our replacement up in 10 min... not even close to the same service but like I said! It’s never the same experience, always depends on who you get. 3. Trade in. I went to trade in old iPhone and upgrade the device. I TOLD the rep please see the camera has a hairline crack. She says no worries and says it’ll still count towards trade in just fine. We ended up not trading because we didn’t know color of the new iPad we were purchasing yet (a gift). We come back next day and a new rep says they won’t accept the trade in! Like dude what the hell! All in all, this Apple Store is very lucky this is only store in El Paso. Why? Because it flat out SUCKS.

Ro Guadienne

The most knowledgeable and attentive reps in the retail business

Paula Berlund

All but one person was terrific. I encountered a person who would not listen and became very condescending! After 3.5 hours trying to straighten out a problem I could not take someone talking down to me.

Tara Taylor

Nice stores, clean

Chad Huggins

Not even that busy on fathers day.

Kelly B

Always great customer service.

Anibal

Well unless you have anything else to do besides wasting an hour and a half doing nothing this is a good place to go reason they make you wait long enough do you change your mind to fix your phone

Paul Magana

Just walked in for questions about problems with my phone. It was suggested that I set an appointment, I did. Wait time was 1 to 1 1/2 hours. 30 minutes later I was having my phone diagnosis done. All the time I was being given information on anything I asked along with suggestions to help out. Not my first rodeo with this store. They are Always top notch and very helpful.

Stevie Holgate

I have been calling this store for hours now trying to get ahold of someone...and nothing! I can see being busy but I have been trying several times every hour for 3 hours now..... not one answer.

Tami H

Service was good, they were polite and friendly; they just took way to long to help us, we waited 2 and a half hours yesterday and at the end they made us come back today because they could not reach the supervisor. Today even though we had a scheduled appt already it took them 20 more mins for them to be able to start helping us at the genius section, but once they started they were efficient and helpful.

William Bushmire

Great service. Was shown phones, given options to purchase, assisted in setup and iOS updates.

Jessica Jennings

Slow service, not enough inventory in stock. Ended up getting what I needed at Wal-Mart (Air pods)

Darrin Lipscomb

Love apple. However their costumer service representatives in El Paso, Tx are racist. I Was sitting at the Genius Bar for 40 minute without anyone asking me if I needed help. Every person sitting to my left and my right got helped before me and I was there before all of them except one. They would serve all of the Hispanics before they do the blacks. Guess I'll find someone else to fix my screen next time.

Glenn Palmore

Outstanding. Jules was the best. What a great employee. She is a genius!

dave sookbirsingh

Try one of the apple classes with Troy very informative

Joseph Bill

Great costumer service. They were very polite and kind.

Nelson Armenta

It is ok. I have received good service every time.

normando mata

Friendly people

Briza Del Muro

Staff that assisted me were nice and helpful. I had an appt at 1:30pm and was seen within about 15 min but then was told to return in 3 hours and it would be ready...... I stayed at the Mall because I live in Las Cruces New Mexico and when I returned at 5pm my phone still wasn’t ready. Currently waiting it’s been an additional 15 more min............

Carlos Gutierrez

Not very helpful

Rebecca Urias

Excellent service!

Archer Hunter

Terrible service!!! Try calling once and you’ll understand my reasoning. I was on hold three separate times for over an hour. The store itself is almost as bad, under staffed and unreasonable wait times. Between Apple phones prior to the 8 having terrible batteries and the customer service I have and have not received my next phone will be google or droid.

Ayana Laws

Representative knew a lot about the products (iphone and iwatch) and answered all our questions.

Nicole JONES

IF you ever are in need of apple services for your computer or to fix anything on any of your apple products, expect a VERY long and frustrating process at this location! This Apple store usually has no less than 15 employees on hand and very few people who work in the Genius Bar. They are quick to ask you what you need but rarely follow through. Minimum wait is 30 minutes for anything. 50% of the staff do not know what they're doing. I asked to be shown the features of the new OS 10.8, and the lady was lost. I needed help with my MacBook and was told the earliest they could help me was in 2.5 hours. Could they notify me of any earlier cancellations? "No, we don't do that." Meanwhile, there were about 10 employees wandering around the store doing nothing. I see customers are valuable to this corporation! It amazes me that those people couldn't take over some of the minimal tasks so that those employees who know what they're doing can be freed to help the dozens of customers at the genius bar. I love Apple products, but am serious considering switching over to Windows because of this FRUSTRATING and horrible experience with their customer service.

DOC's Unique Collectibles

Bad service and they act superior

Leobardo Valera

Very good and fast

Ramona Ortega

Really good atención thank you.

Tony M

I had a pretty good experience coming here. Had an issue with my iPhone and they resolved it super quickly with a replacement, no hassling since it was still under warranty. Some of the employees are really good and others have terrible people skills. Other then that it was a good experience.

M

I went there last week because one of my Airpods is not working so the guy who helped me said that he will clean it and come back so when he came back my AirPods were exactly the same I saw a small wax in the airpod which was the only thing needs to be cleaned. After that he offered to order me one AirPod for 69$ and told me that warranty is just for 90 days so I buy a 150$ headphones and when it doesn’t work properly I buy a new ones? I sold that garbage on OfferUp low quality & useless customer service. One of my friends had the same problem and went to the apple store near him and gave him a new one after one year from his purchase so it seems like they have different policies here or something.

RS

Horrible customer service. Went in for a battery replacement on my Iphone 6 and had a terrible experience. When arriving at the Genius Bar there are several Apple employees who walk by you. No one asks if you have been helped or comes up to assist you. It was an extremely long wait. There was no organization in terms of individuals getting assistance. Random people would be helped and sometimes there was 1-2 employees per person. Some did not look like they were doing much of anything regardless, customers were ignored no matter how many times you tried to ask for assistance. By the time we were directed to the right individual he was extremely rude. I was questioned on my IOS updates when all I needed was my battery replaced (FYI I had already received an email stating my battery replacement had already arrived at the location. All thanks to the assistance from an online Apple employee who was extremely helpful.) After getting rudely questioned and nicely informing him that I had already reserved a battery I was told to return in 2 hours. When I returned I waited once again at the Genius Bar where no one assisted us for a good 30 minutes when people were clearly available to assist. Once we were able to acquire assistance we waited once again for my phone because diagnostics were not yet run and they required my apple information once again. So many people who had been their far less time than we had, were able to get their devices and we were only approached after we were the only ones sitting at the table. This was my first time to the Apple Store at this location and I can honestly say not impressed. To summarize the staff was rude, the Apple Employee who provided information on the battery replacements was not well informed and very unprofessional, the wait was long, and the process was frustrating (despite all my preparation before hand). Will not be returning to this location for any assistance on any future Apple devices. I have owned several Apple devices over the years and have had wonderful experiences with the Apple support online. I can honestly say the individuals representing the company at this location was extremely disappointing.

Dena Hurab

I’ve seen some low scoring reviews for this location, but I had a great experience. It was so packed when I got there but an associate helped me right away. I had a TON of questions and they were helpful to answer them and I ended walking out of there with an Apple Watch I had long awaited for.

Jorge Montaño

Long wait due to high volume of customers, great service though.

Aydree Beltran

Went in to have my MacBook looked at because of battery problems. Was there on Saturday, the lady taking names for appointments was nice. I had to wait two hours so I walked around the mall. Received texts to go for the appointment. As soon as I walked in to see about the appointment a guy with a cap on backwards was extremely rude to me and my friend. We asked about the appointment and he said “no you have to wait to get two more texts” so I said ok but my friend asked why they didn’t tell us it was 4 texts instead? all we need is to know what’s wrong with the laptop. The guy gave a rude response and said “it’s easy you can just do it yourself...” Well if it’s so easy why didn’t they just do it for me as soon as I got there? Hardly any employee was doing anything anyway..never going back

Edgar Salas

Great technical support and friendly staff

Christian Montejano

employees discriminate on how you dress!! because I walked in coming from work which I work in construction, and I was kind of dirty, and I was in a rush to buy a gift. So I went with two employees saying to them that I would like to buy the airpods and they walked away from me!! so I decided to go to a different person and I told her the same thing and she told “Do you know how much they cost?” which is something dumb to ask to a customer.

ricardo rodriguez

Like everyone says, there are literally apple employees walking around and they see you looking for someone and say nothing, and will even avoid you. There is no friendliness and terrible customer service. Avoid buying anything there, go to best buy or your carrier and buy there unless you HAVE to go there.

Shun Ellington

I picked my new 12" Ipad how can I leave a bad review. These ladies were great!!!!

Mohammad Ali Karim

Let me preface by saying I used to work at Apple, back in college. Solid job and good pay. I will say getting a job there is hard, it’s a long process and I guess that’s why some employee’s truly think they are to a point “better” than a customer they are SERVING. Saw it all the time at my old store also. In general, your Apple Store experience is very “hit or miss”. It all depends on who you get and how flexible they are to help you out. 3 bad experiences and consistent awful service at this store make it a top 3 worst I’ve ever been too. 1. Lost my AirPod piece, they sell a replacement for $69. No biggie it’s 100% my fault I don’t mind paying to replace. I go to the store, apparently it’s policy you need an apt to replace the piece. As is if the “genius” bar is going to do anything besides tell me I need a new piece and sell it to me. Where is the logic in this??? I asked the person to explain to me and he just got snappy with me and that’s where I say alright and leave. Be more professional at least right? Na not this guy lol. 2. Cracked screen. I go in, 15 min early for my apt. The “genius” bar tech spends 45 min speaking with the previous customer over items not even related to the phone being serviced. When she sees that we are annoyed she promptly realizes she’s taken an hour and fifteen minutes to do nothing and sets our replacement up in 10 min... not even close to the same service but like I said! It’s never the same experience, always depends on who you get. 3. Trade in. I went to trade in old iPhone and upgrade the device. I TOLD the rep please see the camera has a hairline crack. She says no worries and says it’ll still count towards trade in just fine. We ended up not trading because we didn’t know color of the new iPad we were purchasing yet (a gift). We come back next day and a new rep says they won’t accept the trade in! Like dude what the hell! All in all, this Apple Store is very lucky this is only store in El Paso. Why? Because it flat out SUCKS.

Ro Guadienne

The most knowledgeable and attentive reps in the retail business

Paula Berlund

All but one person was terrific. I encountered a person who would not listen and became very condescending! After 3.5 hours trying to straighten out a problem I could not take someone talking down to me.

Tara Taylor

Nice stores, clean

Chad Huggins

Not even that busy on fathers day.

Kelly B

Always great customer service.

Anibal

Well unless you have anything else to do besides wasting an hour and a half doing nothing this is a good place to go reason they make you wait long enough do you change your mind to fix your phone

Paul Magana

Just walked in for questions about problems with my phone. It was suggested that I set an appointment, I did. Wait time was 1 to 1 1/2 hours. 30 minutes later I was having my phone diagnosis done. All the time I was being given information on anything I asked along with suggestions to help out. Not my first rodeo with this store. They are Always top notch and very helpful.

Stevie Holgate

I have been calling this store for hours now trying to get ahold of someone...and nothing! I can see being busy but I have been trying several times every hour for 3 hours now..... not one answer.

Tami H

Service was good, they were polite and friendly; they just took way to long to help us, we waited 2 and a half hours yesterday and at the end they made us come back today because they could not reach the supervisor. Today even though we had a scheduled appt already it took them 20 more mins for them to be able to start helping us at the genius section, but once they started they were efficient and helpful.

William Bushmire

Great service. Was shown phones, given options to purchase, assisted in setup and iOS updates.

Jessica Jennings

Slow service, not enough inventory in stock. Ended up getting what I needed at Wal-Mart (Air pods)

Darrin Lipscomb

Love apple. However their costumer service representatives in El Paso, Tx are racist. I Was sitting at the Genius Bar for 40 minute without anyone asking me if I needed help. Every person sitting to my left and my right got helped before me and I was there before all of them except one. They would serve all of the Hispanics before they do the blacks. Guess I'll find someone else to fix my screen next time.

Glenn Palmore

Outstanding. Jules was the best. What a great employee. She is a genius!

dave sookbirsingh

Try one of the apple classes with Troy very informative

Joseph Bill

Great costumer service. They were very polite and kind.

Nelson Armenta

It is ok. I have received good service every time.

normando mata

Friendly people

Briza Del Muro

Staff that assisted me were nice and helpful. I had an appt at 1:30pm and was seen within about 15 min but then was told to return in 3 hours and it would be ready...... I stayed at the Mall because I live in Las Cruces New Mexico and when I returned at 5pm my phone still wasn’t ready. Currently waiting it’s been an additional 15 more min............

Rebecca Urias

Excellent service!

Archer Hunter

Terrible service!!! Try calling once and you’ll understand my reasoning. I was on hold three separate times for over an hour. The store itself is almost as bad, under staffed and unreasonable wait times. Between Apple phones prior to the 8 having terrible batteries and the customer service I have and have not received my next phone will be google or droid.

Ayana Laws

Representative knew a lot about the products (iphone and iwatch) and answered all our questions.

Nicole JONES

IF you ever are in need of apple services for your computer or to fix anything on any of your apple products, expect a VERY long and frustrating process at this location! This Apple store usually has no less than 15 employees on hand and very few people who work in the Genius Bar. They are quick to ask you what you need but rarely follow through. Minimum wait is 30 minutes for anything. 50% of the staff do not know what they're doing. I asked to be shown the features of the new OS 10.8, and the lady was lost. I needed help with my MacBook and was told the earliest they could help me was in 2.5 hours. Could they notify me of any earlier cancellations? "No, we don't do that." Meanwhile, there were about 10 employees wandering around the store doing nothing. I see customers are valuable to this corporation! It amazes me that those people couldn't take over some of the minimal tasks so that those employees who know what they're doing can be freed to help the dozens of customers at the genius bar. I love Apple products, but am serious considering switching over to Windows because of this FRUSTRATING and horrible experience with their customer service.

DOC's Unique Collectibles

Bad service and they act superior

Leobardo Valera

Very good and fast

Ramona Ortega

Really good atención thank you.

Adrian Gonzalez

Always find some good stuff at this mall. Love the stores and the atmosphere

Carla Gonzalez

Very bad service, extremely rude to customers. never coming back, very disappointed with Apple. Lack of welcoming at appointment with out solutions and the scheduling person extremely rude, customer service seems to lack to almost all apple employees. They need a lot of training to represent apple's image.

william valtierra

I did not expect the great service to all employees of Apple store thank you from the faucet guy

Dany Benavente

Nice place

vic lop

Very bad customer service. If I can give a 0 star I would. Went in for battery replacement ( company phone) and was told otherwise. These people lie and mislead you. It seems like there's no technical support. Everybody acts incompetent. DON'T BUY APPLE. DONT GET SERVICE HERE.

julio guerrero

No prices but i guess if you go to that place you have the paper to pay for it right... that might be their thinking..show the value not the price..

Lisa Widmer

My son came out happy

Tristan Balderrama

Walked in for an Apple Watch was told someone would help me. Then all I got was a Apple associate with rude attitude towards me when I asked for information on the watches. I had every intention on buying one. I’ll take my business to Best Buy instead.

Martin Cordero

Easy access and shopping

flychic Joe

Always busy but understandably so. It's the only apple store around here. I wish there was one in Las Cruces.

Emergencias Seguras

Bad service, non professional people. I have "everything" apple, but its difficult when low class people like these try to attend. Be more realistic.

Laura Diaz

Excellent Customer satisfaction

Ginny Knowles

Abundant, excellent help at the Apple Store!

Hector Estrada

Good customer service, as always

George Haddad

Cool iphone Dr.

Christian Rodriguez

Very helpful staff and products! All my products are Apple and this store delivers an experience like no other retailer! The times that I've gone, I've been treated not only as a customer, but as if I'm a regular person! I will continue to buy more of the fine products from this store and will appreciate the hospitality!

St Ff

IF I CAN GIVE THIS STORE A WORST RATING I WOULD GIVE THEM A -1 STAR, THEY NEED A NEW MANAGER Worst store in the usa, literally I went yesterday to make an appointment for today at 10 am when I walked on today they said that I have to make an actual appointment at 10 am wait for 2 hours, they really need a better manager because the one that they have don't do anything about it. They are extremely rude when you ask any question, and this is not the first time that they waste our time, it happened 6 months ago too, apple have great product but costumer service and the store at CIELOVISTA IS THE WORST. I rather send my stuff thru the mail than visiting this store, I recommend to train your employees better because all of them have a different story.

Sammy M.

They don't help you solve problems with your phone, they only want to sell products. They seem desperate to sell new phones.

Rocio Valencia

Really horrible customer service and rude spent 2 hours for nothing never going back !!

Joe Gutierrez

Great place

James Anderson

Terrible customer service! Had an appointment, but was ignored for nearly 30 minutes as employees walked about avoiding eye contact. When someone finally offered to help, we were told our appointment was canceled because we didn't check in. Explained we were not able to catch anyones attention. The employee restored our appointment, but said we had to wait, there were others in front of us. Waited another 30 plus minutes, now more than an hour since our appointment time. Saw several people come in with technical issues and receive help right away. Talked to two different managers, and received incoherent explanations as to why walk-ins were taken before people with appointments waiting an hour plus. One we were helped, the technician was polite and efficient However, the store seems poorly run. There is no way to know where you are in line, even with an appointment. They seem to serve customers at random with no rhyme nor reason. Even the managers seemed not to understand their own system.

Zengyu Shan

I came here for some help to install a windows on my mac, unfortunately, they don't have the service. However, they allowed me to do by my own in the store, and answered all my stupid questions. Super friendly stuff members. Definitely like the place.

Omar Hernandez

I went in looking for screen protectors for my Samsung Note 9 to find out they didn't have any. What type of establishment is this. Will not be back.

Emiliano Diaz

The Genius Bar service is horrendous. I went to get the battery replaced for my iPhone 6s, and I didn’t even get any service for both of the times I was there. People who came after me got to the service first and left me to wait another aditional hour until we had to tell them we had a reservation. The person in charge went to the back and never returned. Don’t waste your time here, incompetent staff with slow customer service. It’s a shame there’s only one Apple store.

Vladimir Paez

Been with Apple for more than 6 years, all my product are Apple. One of the most important reason. Great customers care. Here is a tremendous backward motion on this. About 3 hours to have my phone screen care. Hopefully Apple read this and improve it.

Jorge Garcia

I had stopped there months ago to fix my mac book pro and they did a great amazing job of the whole ideal process. I was glad they helped me even though I was late and I only waited ten minutes.

Angel B.

I went into the Apple store a few days ago bc my iPhone 7 was showing "no service" where my carrier usually is. I did all of the trouble shooting and the issue still persisted, so I decided to take it to the Apple store. I went in and was told by a young lady that it was a known software issue with certain models of the 7s (mine was one of those models). I was told they would send it in and fix it for free, but since I had a cracked screen they would need to fix that or they wouldn't work on the phone to repair the software issue. I don't have Apple care so that would cost me $169 that I don't have. Also, they wont work on the phone if it has any 3rd party components so going to a cheap kiosk to get the screen replaced wasn't an option. I feel like their goal is to have you in a corner with no choice but to come out of exorbitant amounts of money to maintain their product. I've been an apple supporter for 10+ years and have always had apple products, but now I'm phoneless bc I don't want to pay 169 dollars to get a screen fixed. They're the only ones who can fix this software issue but they refuse to work with me. That's no way to treat a loyal customer of your product, but sadly I'm sure they couldn't care less.

Gustavo Ramírez

Very poor service, looks like they are making a favor to sell an apple product.

Migs 32

Good service, but on weekends the store can get crowded. Can smell like a gym locker room.

Edmundo Medina

Excellent service. We stop by to change the battery of iPhone they replaced in two hours. Fast and on time.

Jordan Lundy

Very helpful multiple staff came to ask if I needed help they answered all my questions competently

Adam E. Gurrola

Well it’s Apple

MARION FRANKLIN

No one never answers the phone number that’s provided on the website.

Eric Rex

I was happy with my service. I had a question about how to get to certain photography files. And I could not figure it out. I took in my laptop (Macbook Pro) and the guy was very patient until he figured it out as well. I am on the verge of going back to a PC but I think the service I got might be enough to go ahead and get the latest iMac. Program was Capture One.

Ismael Lopez

Great Customer Service And Very Knowledgeable!

Glenda Butler

Too slow. Not friendly

Adrian Gonzalez

Always find some good stuff at this mall. Love the stores and the atmosphere

Carla Gonzalez

Very bad service, extremely rude to customers. never coming back, very disappointed with Apple. Lack of welcoming at appointment with out solutions and the scheduling person extremely rude, customer service seems to lack to almost all apple employees. They need a lot of training to represent apple's image.

william valtierra

I did not expect the great service to all employees of Apple store thank you from the faucet guy

Hana R

A workers are friendly with customer and helpful

Korina Villa

Always excellent service and experience. My MacBook Pro wasn’t working from one day to another. Was able to get an appointment within hours. Was analyzed and shipped off for repairs that same day and 5 days later, including weekend, it was ready for pickup! Apple Care covered everything! Perfect and super quick!

Dany Benavente

Nice place

vic lop

Very bad customer service. If I can give a 0 star I would. Went in for battery replacement ( company phone) and was told otherwise. These people lie and mislead you. It seems like there's no technical support. Everybody acts incompetent. DON'T BUY APPLE. DONT GET SERVICE HERE.

julio guerrero

No prices but i guess if you go to that place you have the paper to pay for it right... that might be their thinking..show the value not the price..

Lisa Widmer

My son came out happy

Tristan Balderrama

Walked in for an Apple Watch was told someone would help me. Then all I got was a Apple associate with rude attitude towards me when I asked for information on the watches. I had every intention on buying one. I’ll take my business to Best Buy instead.

Martin Cordero

Easy access and shopping

flychic Joe

Always busy but understandably so. It's the only apple store around here. I wish there was one in Las Cruces.

Emergencias Seguras

Bad service, non professional people. I have "everything" apple, but its difficult when low class people like these try to attend. Be more realistic.

Laura Diaz

Excellent Customer satisfaction

Ginny Knowles

Abundant, excellent help at the Apple Store!

Hector Estrada

Good customer service, as always

George Haddad

Cool iphone Dr.

Christian Rodriguez

Very helpful staff and products! All my products are Apple and this store delivers an experience like no other retailer! The times that I've gone, I've been treated not only as a customer, but as if I'm a regular person! I will continue to buy more of the fine products from this store and will appreciate the hospitality!

St Ff

IF I CAN GIVE THIS STORE A WORST RATING I WOULD GIVE THEM A -1 STAR, THEY NEED A NEW MANAGER Worst store in the usa, literally I went yesterday to make an appointment for today at 10 am when I walked on today they said that I have to make an actual appointment at 10 am wait for 2 hours, they really need a better manager because the one that they have don't do anything about it. They are extremely rude when you ask any question, and this is not the first time that they waste our time, it happened 6 months ago too, apple have great product but costumer service and the store at CIELOVISTA IS THE WORST. I rather send my stuff thru the mail than visiting this store, I recommend to train your employees better because all of them have a different story.

Sammy M.

They don't help you solve problems with your phone, they only want to sell products. They seem desperate to sell new phones.

Joe Gutierrez

Great place

James Anderson

Terrible customer service! Had an appointment, but was ignored for nearly 30 minutes as employees walked about avoiding eye contact. When someone finally offered to help, we were told our appointment was canceled because we didn't check in. Explained we were not able to catch anyones attention. The employee restored our appointment, but said we had to wait, there were others in front of us. Waited another 30 plus minutes, now more than an hour since our appointment time. Saw several people come in with technical issues and receive help right away. Talked to two different managers, and received incoherent explanations as to why walk-ins were taken before people with appointments waiting an hour plus. One we were helped, the technician was polite and efficient However, the store seems poorly run. There is no way to know where you are in line, even with an appointment. They seem to serve customers at random with no rhyme nor reason. Even the managers seemed not to understand their own system.

Zengyu Shan

I came here for some help to install a windows on my mac, unfortunately, they don't have the service. However, they allowed me to do by my own in the store, and answered all my stupid questions. Super friendly stuff members. Definitely like the place.

Omar Hernandez

I went in looking for screen protectors for my Samsung Note 9 to find out they didn't have any. What type of establishment is this. Will not be back.

Emiliano Diaz

The Genius Bar service is horrendous. I went to get the battery replaced for my iPhone 6s, and I didn’t even get any service for both of the times I was there. People who came after me got to the service first and left me to wait another aditional hour until we had to tell them we had a reservation. The person in charge went to the back and never returned. Don’t waste your time here, incompetent staff with slow customer service. It’s a shame there’s only one Apple store.

Vladimir Paez

Been with Apple for more than 6 years, all my product are Apple. One of the most important reason. Great customers care. Here is a tremendous backward motion on this. About 3 hours to have my phone screen care. Hopefully Apple read this and improve it.

Jorge Garcia

I had stopped there months ago to fix my mac book pro and they did a great amazing job of the whole ideal process. I was glad they helped me even though I was late and I only waited ten minutes.

Angel B.

I went into the Apple store a few days ago bc my iPhone 7 was showing "no service" where my carrier usually is. I did all of the trouble shooting and the issue still persisted, so I decided to take it to the Apple store. I went in and was told by a young lady that it was a known software issue with certain models of the 7s (mine was one of those models). I was told they would send it in and fix it for free, but since I had a cracked screen they would need to fix that or they wouldn't work on the phone to repair the software issue. I don't have Apple care so that would cost me $169 that I don't have. Also, they wont work on the phone if it has any 3rd party components so going to a cheap kiosk to get the screen replaced wasn't an option. I feel like their goal is to have you in a corner with no choice but to come out of exorbitant amounts of money to maintain their product. I've been an apple supporter for 10+ years and have always had apple products, but now I'm phoneless bc I don't want to pay 169 dollars to get a screen fixed. They're the only ones who can fix this software issue but they refuse to work with me. That's no way to treat a loyal customer of your product, but sadly I'm sure they couldn't care less.

Gustavo Ramírez

Very poor service, looks like they are making a favor to sell an apple product.

Migs 32

Good service, but on weekends the store can get crowded. Can smell like a gym locker room.

Edmundo Medina

Excellent service. We stop by to change the battery of iPhone they replaced in two hours. Fast and on time.

Jordan Lundy

Very helpful multiple staff came to ask if I needed help they answered all my questions competently

MARION FRANKLIN

No one never answers the phone number that’s provided on the website.

Eric Rex

I was happy with my service. I had a question about how to get to certain photography files. And I could not figure it out. I took in my laptop (Macbook Pro) and the guy was very patient until he figured it out as well. I am on the verge of going back to a PC but I think the service I got might be enough to go ahead and get the latest iMac. Program was Capture One.

Ismael Lopez

Great Customer Service And Very Knowledgeable!

Glenda Butler

Too slow. Not friendly

Alfonso Gonzalez

Terrible Service attitude at this location!!! Business dept won’t return calls, they will do everything to make a sale, after that you are on your own. Comeback Steve!!!

Francis XIV

I love the Apple store in the cielo vista mall. Their products and services are second to none, the staff is very friendly and of assistance and I always leave having recived phenomenal services. I've bought all my Beats audio products and Apple products there, and each and every time I've have the most outstanding service. Thanks guys.

J Bo

All of this was for the same problem. The first two times I went, to have the battery looked at, the wait was decent and the staff were very helpful/professional. the third time I went, to actually turn in my MacBook Pro to have the battery replaced, the employee taking names before the store opened told me I would receive 4 texts, only got 2. then, after waiting about an hour I went back up to him and he asked me where I went, I was outside sitting in the chairs. While I was talking with him I received 4 more texts. then I waited over an hour at the genius bar for them to take my mac. Some days are good, some not so much.

Gale Rainwater

Fast service only if u have appt

Javon Russell

This is the worst apple store I’ve been to. Went to get display module fixed under the extended warranty free of charge. They said my iPhone X was bent and they were unable to do the service but would be happy to get me a different phone for 549$. The phone wasn’t bent prior to me bringing it in. I’ve never had any problems with apple until I came to this one. They want to swindle you out of money as much as they can. Go elsewhere

Isaiah Barrett

I go there because it is the only Apple Store in the area, but I brace myself for the consistent poor customer service that I’ve received. The employees seem to understand rudimentary customer service but are overall dismissive, too busy socializing, and seem generally uninformed about their products and services. I am more likely to order online for an in-store pick up to have minimal time spent in the store than browse or buy at the store itself.

Michael M. Zavala

Store is always clean and tidy. Staff are GREAT! Only issue is that there is only 1 Apple store serving the El Paso/Juarez region. Staff is spread thin and the store gets PACKED! If we had another store on the West or East Side of El Paso this would alleviate many customer concerns.

Max Showrun

I got an I pod else where but needed help to set it up. The ppl working there really helped me. I know very little of this new technology yet their ppl were very patient n taught me a great deal. Thank you

rosa tarin

Customer service was very helpful. Problem solved with my Mac. Thank you

rocket rhinos

The best phones I got a i phone S

Saman Mostafazadeh

Thank you Pablo for creating a great store experience for us! So passionate and friendly ! Thanks!

Jer Schmidt

Very busy (of course), but I got top-notch service within a minute of walking in.

Thomas Fenn

Staff services a lot of different issues and customers, so at first glance it may seem slow. However, the customer service is top-notch and fixed all of my iPhone issues.

Michael Manzanares

One of the worst experiences. Felt entirely discriminated. Apple associate who helped seemed more interested in anything other than assisting me. Convinced me to go from series 2 to a series 1. Now waiting to get helped. A man who sat not only 5 minutes was helped before I was. Thinking I should've left. Ironically the man in front of me who was helped before me is here to complain about the staff. Jordan who helped me was extremely professional and knowledgable of the subject. Awesome employee. It is three stars because of Jordan.

Bobby Hickman

Not sure why people have had such a horrible experience here, but when I read the reviews, I didn't want to take my MacPro in for service. I even begged Apple to give me another option. Well, let me just say that is was the absolute best experience. There was no waiting, the repair was perfect, and everybody I spoke to in the store was professional and kind. Maybe some people just had a different experience, but I couldn't have asked for a better experience. Well done, Apple.

Charlie Madrid

Products are great, BUT Genius Bar/tech support is horrible at this location (only in town). I scheduled an appointment to change my battery several days ahead, checked-in early, and waited 45 minutes to be seen, only to be told they have no time to change the battery. This is my 3rd horrible experience with this store.

junior Ramirez

Great place the people are friendly and really knowledgeable

Chuck Miller

Very polite and friendly service. My phone crashed during update and locked me out. I wish I could remember the girls name that helped me, she was really sweet and had it fixed in 10 minutes!

Cerese Xxxx

Mike was an amazing help, very friendly service!!

Jorge robles Robles

Very innovative place for technology

Louis Lacy

Cool place.

Daniel M

Customer service was on point. Be aware, as this is the only Apple Store in the city, wait times are sometimes more than 30 minutes, so plan accordingly. My device was repaired for less than I thought it would cost so that was a plus. Everything is explained in a clear manner.

Alex

Bad service. I waited about 20min for service. The employees were standing around and they didn't even have the product. Will NEVER be coming back.

jajt07049 t.

Don't like Apple

David Garcia

They really think they're geniuses. That's cool but just because they're geniuses doesn't mean we're stupid. The staff I dealt with was so condescending. And he felt he had to teach me how to do anything and I went because I didn't have the time or patience to do it at home NOT because I'm too stupid to do it mysrlft. I have to go back because they're the only "geniuses" in town, but it wasn't fun.

Ally miles

Everyone in here is so helpful and nice! Anyone who complains about waiting long must not have an appointment. I make an appointment when ever I need service and am seen no later than ten mins after my appointment time! The apple staff is very friendly and goes above and beyond to help me fix anything I need!

Monica Charter

Only apple store around so not many choices, but their customer service is great, and the wait times aren't THAT bad, you'll most likely have to put your name on a waiting list and come back.

Damian Sandoval

Go go gadget, tech store.

victor r padilla

I made multiple calls to get a new battery I was disconnected 3 times. I walked in and they where not able to assist me at the time. I made an appointment with the Genius Bar. The took a small light and determined the water sensor was triggered and they will not change the battery, but if I’d like to purchase a whole new phone they had some. 5:43 I got back my phone from an authorized I phone dealer. Battery changed and surprise no water damage. I guess it’s hard to tell if there is water damage by flashing a camera phone light it the slot your SIM card is inserted into.

Laughing Callie Productions

Never been here.

Supreme Decisions

Always a satisfying visit to apple. Staff is super friendly super helpful and super knowledgeable. Cant ask for more

Juan Galaviz

Walked in asking for the note 10 and they told me to leave! Last time I go there.

Rita McDowell

Got good service

Maleficent Me

When the kids are in school is a good time to go.

Js S

Horrible customer service. Too bad they’re the only ones here in ep. They take foreverrrrr. They need all new management and tons and tons of customer service trainings.

Ceci Gonzalez

Should have listened to the reviews! Worst customer service ever!!! Not only was I ignored but I had phoned the store earlier and asked if I needed to make an appointment to have my phone repaired. The employee said no we take walk ins daily. When I arrived I was told they were booked for the night!! So why tell the public you take walk ins and no appointment is necessary?! Then I was told their next available appointment was December 1st!!! Oh but you can come in any other night as a walk in and we can help you!! Agh!! No I will not return and waste my time with your incompetent staff so they can tell me they're booked again!! Just not what you expect from Apple....

Juan Cossio

The most condescending place I've visited. I walked in ready to buy an iPad. My son and I must've stayed about 15 minutes. Workers running up and down the isles like robots. Not so much as a 'hello', or 'is there anything we can help you with?' There were 3 or 4 workers huddled on one person all looking at videos or something. I knew I should have bought online.

Joe Smith

Busy NOISY tech did same thing we did on phone but then reset device. Still no good display. Out of warranty. Gave reasonable options. Encouraged to shop for better prices.

JACK johnson

Rapid courteous professional knowledgeable service, outstanding customer service

Naomi Marquez

Love going here when I need any apple need.

D Scheller

Wasted an entire afternoon in Apple. Wife's phone needed a new battery. 3 hours later they say a screw is messed up but will replace the phone. We needed to back up data, and they did not offer any help and were rude. Had to solve all data issues ourselves, including connecting back to the cell phone service provider. Didn't care about getting a new phone; just wanted a new battery. Store completely understaffed! So many customers awaiting service and too few employees on shift. Typical El Paso customer service mentality. If you're going to waste an entire afternoon, might as well drive to Albuquerque and enjoy the attractions there.

N S-R

Slowest service ever, inaccurate wait times, unable to make appointments. Get it together Apple.

Stephen Ngugi

They initially told me to wait for an hour, two hours later I was still sitting there with my Mac air untouched, customers were coming in and going, everytime I asked what was going on, I was told to wait just a few more minutes, they didn’t even pretend to care.

shane neigh

waited on the phone just for someone to hang up, thanks

Ceci Flores

Very nice and helpful employees even when they found out I was a samsung girl.

Alfonso Gonzalez

Terrible Service attitude at this location!!! Business dept won’t return calls, they will do everything to make a sale, after that you are on your own. Comeback Steve!!!

Francis XIV

I love the Apple store in the cielo vista mall. Their products and services are second to none, the staff is very friendly and of assistance and I always leave having recived phenomenal services. I've bought all my Beats audio products and Apple products there, and each and every time I've have the most outstanding service. Thanks guys.

J Bo

All of this was for the same problem. The first two times I went, to have the battery looked at, the wait was decent and the staff were very helpful/professional. the third time I went, to actually turn in my MacBook Pro to have the battery replaced, the employee taking names before the store opened told me I would receive 4 texts, only got 2. then, after waiting about an hour I went back up to him and he asked me where I went, I was outside sitting in the chairs. While I was talking with him I received 4 more texts. then I waited over an hour at the genius bar for them to take my mac. Some days are good, some not so much.

Gale Rainwater

Fast service only if u have appt

Javon Russell

This is the worst apple store I’ve been to. Went to get display module fixed under the extended warranty free of charge. They said my iPhone X was bent and they were unable to do the service but would be happy to get me a different phone for 549$. The phone wasn’t bent prior to me bringing it in. I’ve never had any problems with apple until I came to this one. They want to swindle you out of money as much as they can. Go elsewhere

Isaiah Barrett

I go there because it is the only Apple Store in the area, but I brace myself for the consistent poor customer service that I’ve received. The employees seem to understand rudimentary customer service but are overall dismissive, too busy socializing, and seem generally uninformed about their products and services. I am more likely to order online for an in-store pick up to have minimal time spent in the store than browse or buy at the store itself.

Michael M. Zavala

Store is always clean and tidy. Staff are GREAT! Only issue is that there is only 1 Apple store serving the El Paso/Juarez region. Staff is spread thin and the store gets PACKED! If we had another store on the West or East Side of El Paso this would alleviate many customer concerns.

Max Showrun

I got an I pod else where but needed help to set it up. The ppl working there really helped me. I know very little of this new technology yet their ppl were very patient n taught me a great deal. Thank you

rosa tarin

Customer service was very helpful. Problem solved with my Mac. Thank you

rocket rhinos

The best phones I got a i phone S

Saman Mostafazadeh

Thank you Pablo for creating a great store experience for us! So passionate and friendly ! Thanks!

Jer Schmidt

Very busy (of course), but I got top-notch service within a minute of walking in.

Thomas Fenn

Staff services a lot of different issues and customers, so at first glance it may seem slow. However, the customer service is top-notch and fixed all of my iPhone issues.

Michael Manzanares

One of the worst experiences. Felt entirely discriminated. Apple associate who helped seemed more interested in anything other than assisting me. Convinced me to go from series 2 to a series 1. Now waiting to get helped. A man who sat not only 5 minutes was helped before I was. Thinking I should've left. Ironically the man in front of me who was helped before me is here to complain about the staff. Jordan who helped me was extremely professional and knowledgable of the subject. Awesome employee. It is three stars because of Jordan.

Bobby Hickman

Not sure why people have had such a horrible experience here, but when I read the reviews, I didn't want to take my MacPro in for service. I even begged Apple to give me another option. Well, let me just say that is was the absolute best experience. There was no waiting, the repair was perfect, and everybody I spoke to in the store was professional and kind. Maybe some people just had a different experience, but I couldn't have asked for a better experience. Well done, Apple.

Charlie Madrid

Products are great, BUT Genius Bar/tech support is horrible at this location (only in town). I scheduled an appointment to change my battery several days ahead, checked-in early, and waited 45 minutes to be seen, only to be told they have no time to change the battery. This is my 3rd horrible experience with this store.

Susan Steele

Place smells like nobody knows what soap and water are for

junior Ramirez

Great place the people are friendly and really knowledgeable

Chuck Miller

Very polite and friendly service. My phone crashed during update and locked me out. I wish I could remember the girls name that helped me, she was really sweet and had it fixed in 10 minutes!

Cerese Xxxx

Mike was an amazing help, very friendly service!!

Jorge robles Robles

Very innovative place for technology

Louis Lacy

Cool place.

Daniel M

Customer service was on point. Be aware, as this is the only Apple Store in the city, wait times are sometimes more than 30 minutes, so plan accordingly. My device was repaired for less than I thought it would cost so that was a plus. Everything is explained in a clear manner.

Alex

Bad service. I waited about 20min for service. The employees were standing around and they didn't even have the product. Will NEVER be coming back.

jajt07049 t.

Don't like Apple

David Garcia

They really think they're geniuses. That's cool but just because they're geniuses doesn't mean we're stupid. The staff I dealt with was so condescending. And he felt he had to teach me how to do anything and I went because I didn't have the time or patience to do it at home NOT because I'm too stupid to do it mysrlft. I have to go back because they're the only "geniuses" in town, but it wasn't fun.

Ally miles

Everyone in here is so helpful and nice! Anyone who complains about waiting long must not have an appointment. I make an appointment when ever I need service and am seen no later than ten mins after my appointment time! The apple staff is very friendly and goes above and beyond to help me fix anything I need!

Monica Charter

Only apple store around so not many choices, but their customer service is great, and the wait times aren't THAT bad, you'll most likely have to put your name on a waiting list and come back.

victor r padilla

I made multiple calls to get a new battery I was disconnected 3 times. I walked in and they where not able to assist me at the time. I made an appointment with the Genius Bar. The took a small light and determined the water sensor was triggered and they will not change the battery, but if I’d like to purchase a whole new phone they had some. 5:43 I got back my phone from an authorized I phone dealer. Battery changed and surprise no water damage. I guess it’s hard to tell if there is water damage by flashing a camera phone light it the slot your SIM card is inserted into.

Laughing Callie Productions

Never been here.

Supreme Decisions

Always a satisfying visit to apple. Staff is super friendly super helpful and super knowledgeable. Cant ask for more

Juan Galaviz

Walked in asking for the note 10 and they told me to leave! Last time I go there.

Rita McDowell

Got good service

Maleficent Me

When the kids are in school is a good time to go.

Js S

Horrible customer service. Too bad they’re the only ones here in ep. They take foreverrrrr. They need all new management and tons and tons of customer service trainings.

Ceci Gonzalez

Should have listened to the reviews! Worst customer service ever!!! Not only was I ignored but I had phoned the store earlier and asked if I needed to make an appointment to have my phone repaired. The employee said no we take walk ins daily. When I arrived I was told they were booked for the night!! So why tell the public you take walk ins and no appointment is necessary?! Then I was told their next available appointment was December 1st!!! Oh but you can come in any other night as a walk in and we can help you!! Agh!! No I will not return and waste my time with your incompetent staff so they can tell me they're booked again!! Just not what you expect from Apple....

Juan Cossio

The most condescending place I've visited. I walked in ready to buy an iPad. My son and I must've stayed about 15 minutes. Workers running up and down the isles like robots. Not so much as a 'hello', or 'is there anything we can help you with?' There were 3 or 4 workers huddled on one person all looking at videos or something. I knew I should have bought online.

Joe Smith

Busy NOISY tech did same thing we did on phone but then reset device. Still no good display. Out of warranty. Gave reasonable options. Encouraged to shop for better prices.

JACK johnson

Rapid courteous professional knowledgeable service, outstanding customer service

Naomi Marquez

Love going here when I need any apple need.

D Scheller

Wasted an entire afternoon in Apple. Wife's phone needed a new battery. 3 hours later they say a screw is messed up but will replace the phone. We needed to back up data, and they did not offer any help and were rude. Had to solve all data issues ourselves, including connecting back to the cell phone service provider. Didn't care about getting a new phone; just wanted a new battery. Store completely understaffed! So many customers awaiting service and too few employees on shift. Typical El Paso customer service mentality. If you're going to waste an entire afternoon, might as well drive to Albuquerque and enjoy the attractions there.

N S-R

Slowest service ever, inaccurate wait times, unable to make appointments. Get it together Apple.

Stephen Ngugi

They initially told me to wait for an hour, two hours later I was still sitting there with my Mac air untouched, customers were coming in and going, everytime I asked what was going on, I was told to wait just a few more minutes, they didn’t even pretend to care.

shane neigh

waited on the phone just for someone to hang up, thanks

Ceci Flores

Very nice and helpful employees even when they found out I was a samsung girl.

Gyu You

Very big, although in the entrance of the mall they should have small brochures like maps so that people will find where they are

Dick Stratton

Excellent customer service. Had my iPhone battery replaced. My Genius appointment was on time, diagnostics confirmed need to replace battery, and battery was replaced - all done in about one hour. Each of the four Apple Store employees I worked with were knowledgeable, friendly, and helpful.

Arturo De La O

Most arrogant customers service I have ever experienced. Not helpful at all, waited 2 hours to have them check my phone only to be told that there’s nothing wrong whe it clearly has something g wrong. Phone does not ring it only vibrates. All settings were checked

Joel Vega

Always fast and nice

John Calma

Waited for almost 30 minutes, not one associate approached us.

Arlene Medina

I take my phone to get fix and the worker helping me leaving me hanging 1/2 way. She goes on brake leaves somewhere else has another guy help me and he doesn't know if my pictures transfered tells another guy how to do it and lasted more than 2 hours. Horrible experience!

Rafael Reyes

Employees too busy socializing and show that they genuinely do not care about the customers. You will find yourself waiting to be tended to while they are busy conversing with whoever else passes by, and rudely ignoring you.

Moisés Saenz

Great customer service.

Abby Lambourn

They had me come back four different times! My phone wouldn't charge or update. 1st visit I had an appointment and they told me to back up my phone.. Okay no problem so I went home and did it. Next day they sent me home cause I don't have enough storage to back it up and it clearly backed up the night before. So I backed it up AGAIN and they sent me home AGAIN. Finally they switched out my phone after I had to buy storage. These employees are very rude and don't care about any phone issues, more then likely you know more about your device than anyone working there.

Rosario Magana

Long waits but good help

D F

The store folks are great! Only 2 vs. 5 stars as the stupid computer who answers the phone is as inept as siri is! It is very complicated to get through to someone in the store. First try to connect to store was sent to oblivion. Second call went to an unanswered phone line which eventually went to oblivion!!

J Bencomo

Good knowledgeable staff. Always someome ready to help you with any questions. Love all their products. Best place to buy any of your Apple products

Alex Anaya

We were helped by a young lady Alexis and she was great. She was very friendly and very patient. She explained the entire process of our transaction in detail. She made it a very pleasant experience for us. Thank you Alexis, you are definitely a great asset to the company!!

Clarissa Conde

Went for a apple class and they were amazing. They gave us a great class and helped alot for us to learn about Robots!

Carol White

Very helpful

victor herrera

Always packed waited two hours for a consultation

Andre Castorena

Wish we had another apple store, went in to have camera cleaned out on my IPhone X. First of all it shouldn’t be getting dust/dirt in. Anyways, they took it in, quoted me it will be done in 2 hours. I come back in two hours and was told 15 more minutes. 45 minutes pass by and they are running post diagnostics. Finally get my phone and leave. As soon as I get home I notice the dust in the exact same spots it was in before! Guess they didn’t do anything or opened my phone for no reason.

Valentin Arzola

Overated products, service, and overpriced.

Adrian Escobedo

Fast customer service, great people. Bought an iPhone in less than 30 minutes, that's capitalism for ya.

James Riebeling

Good store, too many people and the wait time is long. Being the only Apple store in El Paso you have no choice. Took my iPhone in to have the battery replace, took 4 hours. With that said, the customer service was good!

Nancy Saenz

Great shoping

Claudia Chibli

I'm happy with the service they provide and the products Apple makes! Everything I own is Apple, all I need is an Apple Car and Apple Microwave!

Michael Siegert

Staff was nice but very busy. I just wanted to buy 2 phones, not take up residence.

Mike Serrano

Second time I’ve visited this location and unable to self-checkout. It gives me an error when using Apple pay or iTunes checkout. Other locations work flawlessly but this location errors out without a reason (WiFi and cellular). When I ask staff they say that it only works sometime without providing any details. Compared to other Apple stores, it’s hard to find available staff every time (they appear to be short handed). Very disappointed in the management of this location.

TONY COLLINS

The wife needed her phone repaired

Sergio Chaidez

Very busy store! customer service is great if you know how to get around crowds. Don't just go there for service unless you're just window shopping... Make an appointment!!!

Vista Ysleta

How can the reviews be so different. Makes no sense. Maybe the employees are writing the good reviews. I need help but now i'm afraid to go there.

Jose Salazar

If I can give this store ZERO stars I would... I went in today because the buttons on my iPhone leather case were ungluing (only had the case for about 6 weeks) the first rep tells me that I have to wait in line to see a genius... I wait... and finally I see rep 2 and she tells me “oh this is something our sales associates can take care of for you” she went on to saying to go back to rep 1 and he can help me replace the case (they have 1 year warranty on craftsmanship issues) THEN I explained to rep 1 the situation AGAIN and he looks lost trying to get someone else to help me!!!! At this point I’m really frustrated... the guys has me waiting for over 30 mins (he could have helped me, he had no customers at all) FINALLY the sales associate shows up and I explain myself again... he doesn’t even look at the case and tells me Oh its wear and tear we can’t replace that. I was so mad I just had to walk out because I was gonna tell him off!! NEVER BUYING FROM THIS STORE AGAIN!! *******UPDATE******** I had to call apple customer service to file a complaint. The person I spoke with over the phone was really nice and understanding and even had me send her pictures of the case. She told me, they should of just replaced the case at the store, because it was defective. So she noted my file for the store replace my case.

The Dawg Hub

I don’t what other people are talking, but this Apple store is the best! I get that some people have other tech problems that were greater then mine, and that’s maybe the reason why it would take longer for them to fix a device. But I got my iPad fixed within a few minutes. The staff was nice and professional, store was well maintained and everything. I especially liked one of the employees that helped me. Again five out of five stars.

Rafael Olvera

Staff are friendly and will help you resolve your issue.

jr sublasky

Awesome place always busy you can’t walk in and ask for help you have to wait in line for that or have an appointment made.

tonny161183 .

Ok

jettaops

When my iPhone battery started to die really fast the changed for free (in warranty) but I the process they scratch the screen and just give me a new iPhone. All I just under one hour. Great service!! But only when there's not Meny customers on the store, like in weekends.

Fred V

I brought my iPhone and Macbook on two separate occasions to be serviced at this El Paso store. Compared to the superb genius bar customer service at the San Francisco store when I lived out of state, two of the men I have come across at the El Paso store genius bar could certainly use more customer service training. They never introduced themselves and they did not smile when interacting with them. Their attitude was ho-hum and cold. This store is not living up to the high standards of Apple's customer service that I have come to expect. In the future I will just send my products directly to Apple to be serviced rather than deal with this store.

red Dank memes

It was. Very cool they had so much and some discount

Daniel Amador

Had a issue with my Mac Book Pro. Travis, Apple Genius, was incredibly professional and efficient in helping me. He went above and beyond to correct the issue. I will continue to do business with Apple and rely on their products due to the fact that they have a staff like this back them up. Thank you again.

Elizabeth Escobedo

Great service

Jerry Ruiz

Apple “Genius” employees are rude. I love Apple products but not their rude employees

Nathan Roman

This place is always busy make sure you have plenty time to get whatever you need to get done at this store

Chris Moxcey

Tried to reach the cielo vista and kept getting the 800 help line Apple sucks

Gyu You

Very big, although in the entrance of the mall they should have small brochures like maps so that people will find where they are

Dick Stratton

Excellent customer service. Had my iPhone battery replaced. My Genius appointment was on time, diagnostics confirmed need to replace battery, and battery was replaced - all done in about one hour. Each of the four Apple Store employees I worked with were knowledgeable, friendly, and helpful.

Arturo De La O

Most arrogant customers service I have ever experienced. Not helpful at all, waited 2 hours to have them check my phone only to be told that there’s nothing wrong whe it clearly has something g wrong. Phone does not ring it only vibrates. All settings were checked

Joel Vega

Always fast and nice

John Calma

Waited for almost 30 minutes, not one associate approached us.

Arlene Medina

I take my phone to get fix and the worker helping me leaving me hanging 1/2 way. She goes on brake leaves somewhere else has another guy help me and he doesn't know if my pictures transfered tells another guy how to do it and lasted more than 2 hours. Horrible experience!

Rafael Reyes

Employees too busy socializing and show that they genuinely do not care about the customers. You will find yourself waiting to be tended to while they are busy conversing with whoever else passes by, and rudely ignoring you.

Moisés Saenz

Great customer service.

Abby Lambourn

They had me come back four different times! My phone wouldn't charge or update. 1st visit I had an appointment and they told me to back up my phone.. Okay no problem so I went home and did it. Next day they sent me home cause I don't have enough storage to back it up and it clearly backed up the night before. So I backed it up AGAIN and they sent me home AGAIN. Finally they switched out my phone after I had to buy storage. These employees are very rude and don't care about any phone issues, more then likely you know more about your device than anyone working there.

Rosario Magana

Long waits but good help

D F

The store folks are great! Only 2 vs. 5 stars as the stupid computer who answers the phone is as inept as siri is! It is very complicated to get through to someone in the store. First try to connect to store was sent to oblivion. Second call went to an unanswered phone line which eventually went to oblivion!!

Michael Chavez

plenty of people to help

J Bencomo

Good knowledgeable staff. Always someome ready to help you with any questions. Love all their products. Best place to buy any of your Apple products

Alex Anaya

We were helped by a young lady Alexis and she was great. She was very friendly and very patient. She explained the entire process of our transaction in detail. She made it a very pleasant experience for us. Thank you Alexis, you are definitely a great asset to the company!!

Clarissa Conde

Went for a apple class and they were amazing. They gave us a great class and helped alot for us to learn about Robots!

Carol White

Very helpful

victor herrera

Always packed waited two hours for a consultation

Andre Castorena

Wish we had another apple store, went in to have camera cleaned out on my IPhone X. First of all it shouldn’t be getting dust/dirt in. Anyways, they took it in, quoted me it will be done in 2 hours. I come back in two hours and was told 15 more minutes. 45 minutes pass by and they are running post diagnostics. Finally get my phone and leave. As soon as I get home I notice the dust in the exact same spots it was in before! Guess they didn’t do anything or opened my phone for no reason.

Valentin Arzola

Overated products, service, and overpriced.

Adrian Escobedo

Fast customer service, great people. Bought an iPhone in less than 30 minutes, that's capitalism for ya.

James Riebeling

Good store, too many people and the wait time is long. Being the only Apple store in El Paso you have no choice. Took my iPhone in to have the battery replace, took 4 hours. With that said, the customer service was good!

Nancy Saenz

Great shoping

Claudia Chibli

I'm happy with the service they provide and the products Apple makes! Everything I own is Apple, all I need is an Apple Car and Apple Microwave!

Michael Siegert

Staff was nice but very busy. I just wanted to buy 2 phones, not take up residence.

Mike Serrano

Second time I’ve visited this location and unable to self-checkout. It gives me an error when using Apple pay or iTunes checkout. Other locations work flawlessly but this location errors out without a reason (WiFi and cellular). When I ask staff they say that it only works sometime without providing any details. Compared to other Apple stores, it’s hard to find available staff every time (they appear to be short handed). Very disappointed in the management of this location.

TONY COLLINS

The wife needed her phone repaired

Sergio Chaidez

Very busy store! customer service is great if you know how to get around crowds. Don't just go there for service unless you're just window shopping... Make an appointment!!!

Vista Ysleta

How can the reviews be so different. Makes no sense. Maybe the employees are writing the good reviews. I need help but now i'm afraid to go there.

Jose Salazar

If I can give this store ZERO stars I would... I went in today because the buttons on my iPhone leather case were ungluing (only had the case for about 6 weeks) the first rep tells me that I have to wait in line to see a genius... I wait... and finally I see rep 2 and she tells me “oh this is something our sales associates can take care of for you” she went on to saying to go back to rep 1 and he can help me replace the case (they have 1 year warranty on craftsmanship issues) THEN I explained to rep 1 the situation AGAIN and he looks lost trying to get someone else to help me!!!! At this point I’m really frustrated... the guys has me waiting for over 30 mins (he could have helped me, he had no customers at all) FINALLY the sales associate shows up and I explain myself again... he doesn’t even look at the case and tells me Oh its wear and tear we can’t replace that. I was so mad I just had to walk out because I was gonna tell him off!! NEVER BUYING FROM THIS STORE AGAIN!! *******UPDATE******** I had to call apple customer service to file a complaint. The person I spoke with over the phone was really nice and understanding and even had me send her pictures of the case. She told me, they should of just replaced the case at the store, because it was defective. So she noted my file for the store replace my case.

The Dawg Hub

I don’t what other people are talking, but this Apple store is the best! I get that some people have other tech problems that were greater then mine, and that’s maybe the reason why it would take longer for them to fix a device. But I got my iPad fixed within a few minutes. The staff was nice and professional, store was well maintained and everything. I especially liked one of the employees that helped me. Again five out of five stars.

Rafael Olvera

Staff are friendly and will help you resolve your issue.

jr sublasky

Awesome place always busy you can’t walk in and ask for help you have to wait in line for that or have an appointment made.

jettaops

When my iPhone battery started to die really fast the changed for free (in warranty) but I the process they scratch the screen and just give me a new iPhone. All I just under one hour. Great service!! But only when there's not Meny customers on the store, like in weekends.

Jesus Is the Way

Perfect place to go for services regarding your Apple iPhone. All the employees are always ready to help and very polite.

Fred V

I brought my iPhone and Macbook on two separate occasions to be serviced at this El Paso store. Compared to the superb genius bar customer service at the San Francisco store when I lived out of state, two of the men I have come across at the El Paso store genius bar could certainly use more customer service training. They never introduced themselves and they did not smile when interacting with them. Their attitude was ho-hum and cold. This store is not living up to the high standards of Apple's customer service that I have come to expect. In the future I will just send my products directly to Apple to be serviced rather than deal with this store.

red Dank memes

It was. Very cool they had so much and some discount

Daniel Amador

Had a issue with my Mac Book Pro. Travis, Apple Genius, was incredibly professional and efficient in helping me. He went above and beyond to correct the issue. I will continue to do business with Apple and rely on their products due to the fact that they have a staff like this back them up. Thank you again.

Elizabeth Escobedo

Great service

Jerry Ruiz

Apple “Genius” employees are rude. I love Apple products but not their rude employees

Nathan Roman

This place is always busy make sure you have plenty time to get whatever you need to get done at this store

Chris Moxcey

Tried to reach the cielo vista and kept getting the 800 help line Apple sucks