Reviews of Acer Service Center (Computer Repair)

William Cagnon

Good repair facility

Brandon Houck

Repaired my 1 month old 34" curved monitor audio and got it back in exactly 3 weeks from the day I shipped it. Like new again. Couldn't ask for more. Thank you for fixing it.

Yash Hiremath

I choose not to be economical with my praise here. I was there 10 minutes before closing time on a beautiful evening and the ladies there helped me register my case. 2 days later, I had my notebook repaired perfectly. The folks who helped me that day had so much love! I left as an inspired being

R Llewellyn

I wish I could tell a happy story at this point, but that just isn't the case for now. The motherboard on my Aspire 3 failed after only eight months of use. I sent it to Temple, and they replaced the board, but the computer was returned to me in a less-than-usable manner. Could not do downloads as either current user or administrator; they failed to reinstall and activate Windows so couldn't boot any other apps, such as Microsoft Office. And there may be other things I have not yet discovered. If these things can't be resolved via phone, remoting or downloads, looks like I must send it back to Temple. I am SOOOOOOOO disappointed in the quality and reliability of Acer these days; I used my previous Acer laptop for 10 years, and it was still working when I crunched it and tossed it and an HP that I could not bring back to States with me from overseas. I should have tossed the new one and kept the old. Likely, I will get another brand and try to sell this one as I can't handle this downtime.

jonathan hemphill

Great customer service .

Rose Shengmei Chisholm Police Collusion

Typical H1B visa joint. Staff don't speak English. No email available. Sent computer back without motherboard, box, or accessories. Should have just returned the brand new computer. Wanted me to prove that the stuff is missing..... the Asian way! Filed a complaint with every single government agency.

Matt

Terrible experience dealing with this repair center. No communication or updates the whole 2 weeks they've had my product. Had to pay $200 to ship my product to this repair center and back. Should have just bought a new monitor for almost the same price and never had to deal with this crap. Very unhappy with Acer.

Daniel Dus

WARNING: THE WARRANTY ONLY PROVIDES FOR REFUND AT ACER'S CHOICE. I purchased a Acer Aspire S7, their high-end ultrabook in July '14. The screen stopped working two months later (it still worked through an external monitor). I had to ship the laptop to Texas for repair. They would not ship a replacement, or provide a refund. So I will have to go and buy a laptop that actually works on my own dime, and will end up with two laptops. One of them will NOT be an ACER, nor will any future purchase.

Jim Stone

Great L2 tech support and service from this team. These are people who care.

William Cagnon

Good repair facility

Brandon Houck

Repaired my 1 month old 34" curved monitor audio and got it back in exactly 3 weeks from the day I shipped it. Like new again. Couldn't ask for more. Thank you for fixing it.

Yash Hiremath

I choose not to be economical with my praise here. I was there 10 minutes before closing time on a beautiful evening and the ladies there helped me register my case. 2 days later, I had my notebook repaired perfectly. The folks who helped me that day had so much love! I left as an inspired being

R Llewellyn

I wish I could tell a happy story at this point, but that just isn't the case for now. The motherboard on my Aspire 3 failed after only eight months of use. I sent it to Temple, and they replaced the board, but the computer was returned to me in a less-than-usable manner. Could not do downloads as either current user or administrator; they failed to reinstall and activate Windows so couldn't boot any other apps, such as Microsoft Office. And there may be other things I have not yet discovered. If these things can't be resolved via phone, remoting or downloads, looks like I must send it back to Temple. I am SOOOOOOOO disappointed in the quality and reliability of Acer these days; I used my previous Acer laptop for 10 years, and it was still working when I crunched it and tossed it and an HP that I could not bring back to States with me from overseas. I should have tossed the new one and kept the old. Likely, I will get another brand and try to sell this one as I can't handle this downtime.

jonathan hemphill

Great customer service .

Rose Shengmei Chisholm Police Collusion

Typical H1B visa joint. Staff don't speak English. No email available. Sent computer back without motherboard, box, or accessories. Should have just returned the brand new computer. Wanted me to prove that the stuff is missing..... the Asian way! Filed a complaint with every single government agency.

Matt

Terrible experience dealing with this repair center. No communication or updates the whole 2 weeks they've had my product. Had to pay $200 to ship my product to this repair center and back. Should have just bought a new monitor for almost the same price and never had to deal with this crap. Very unhappy with Acer.

Daniel Dus

WARNING: THE WARRANTY ONLY PROVIDES FOR REFUND AT ACER'S CHOICE. I purchased a Acer Aspire S7, their high-end ultrabook in July '14. The screen stopped working two months later (it still worked through an external monitor). I had to ship the laptop to Texas for repair. They would not ship a replacement, or provide a refund. So I will have to go and buy a laptop that actually works on my own dime, and will end up with two laptops. One of them will NOT be an ACER, nor will any future purchase.

Jim Stone

Great L2 tech support and service from this team. These are people who care.

Marvin Marasigan

I sent in my Acer laptop in for repairs because it experienced some hardware problems centered around power and battery. I received it back a week later, rather than seeing a working laptop I RAN into more problems. This laptop came to me with random powering down problems and an undetectable GPU! I do thank them for replacing the motherboard and the card reader, but they don't work at all. Even though it seemed to work fine BEFORE the problem occurred.

plocktontr .

Highly recommend avoiding Acer phones.They're well priced but unreliable and in my case did not honour their warranty. Claimed that because there was damage to their very fragile screen, they did not have to repair the faulty charging battery issue. Read your warranty carefully. It is virtually useless.

Arlon Mitchell

Good place for getting electronics fixed

fences4fun

I sent it in took them about 10 days a little longer than I wanted but they got it fixed and got it the next day after it was fixed

Haley Avery

I've had excellent luck with Acer products, until I received my newest laptop. The speakers never worked, and eventually the charging port stopped working. I sent it in for warranty repair, and suddenly it's cracked at the charging port (it was not before I sent it), and they want $289 to fix that before they would even look at anything else. After some research, it's a $15 part that my husband replaced in twenty minutes, and the speaker issue was simply because they were never plugged in at the factory. This entire experience with this warranty claim has been ridiculous, and of course, none of it is their fault. Their rates for repair are robbery.

Daniel Bautista

good

Marvin Marasigan

I sent in my Acer laptop in for repairs because it experienced some hardware problems centered around power and battery. I received it back a week later, rather than seeing a working laptop I RAN into more problems. This laptop came to me with random powering down problems and an undetectable GPU! I do thank them for replacing the motherboard and the card reader, but they don't work at all. Even though it seemed to work fine BEFORE the problem occurred.

plocktontr

Highly recommend avoiding Acer phones.They're well priced but unreliable and in my case did not honour their warranty. Claimed that because there was damage to their very fragile screen, they did not have to repair the faulty charging battery issue. Read your warranty carefully. It is virtually useless.

Arlon Mitchell

Good place for getting electronics fixed

fences4fun

I sent it in took them about 10 days a little longer than I wanted but they got it fixed and got it the next day after it was fixed

Haley Avery

I've had excellent luck with Acer products, until I received my newest laptop. The speakers never worked, and eventually the charging port stopped working. I sent it in for warranty repair, and suddenly it's cracked at the charging port (it was not before I sent it), and they want $289 to fix that before they would even look at anything else. After some research, it's a $15 part that my husband replaced in twenty minutes, and the speaker issue was simply because they were never plugged in at the factory. This entire experience with this warranty claim has been ridiculous, and of course, none of it is their fault. Their rates for repair are robbery.

Daniel Bautista

good

Ethan Martin

My acer helios 300 died after two months of LIGHT use like no jon played minecraft after work. Fans stopped spinning and made an awful sound in addition it wouldn't turn on without being plugged in. It's been a week since i shipped it and no word back. I'm worried because 1200 dollars isnt exactly a small amount of money for me. I'm not sure the progress if they've fixed it it they are able to fix it and if its on its way back to me. I wish someone could fill me in but no one seems to know. I like acer and I hope this isn't the norm for there products. Will change the rating when and if I get my laptop back.

Procklown

They did more than asked for, 10/10 would send to repair here again.

Randal georges

Cheap lap top..broke under warranty..they said it would be 10 days to fix..it took 3 weeks!!..I needed it for work and asked for a rush on it..they did nothing..poor customer service could not tell me anything about status of repair....would never buy another Acer product!!

joe ftl

TERRIBLE EXPERIENCE. I will never do business with Acer again. They charged $279 (plus I paid shipping) for diagnostic and repair. Got the unit back and it was doing the same thing. Sent in in again, was four separate times I was promised it would be expedited, and then told it would be FedEx'd the following day. That was 2 days ago and now their customer service is completely not helpful, not accountable, horrible English and frankly they just don't care.

Dave Henning

I may be a bit prejudiced, but I worked at ASRC for four years. There was a very high level of expertise within the technician ranks. Every tech I worked with treated customers' computers as though it was their very own. I have since moved on, but will always look to Acer and Gateway for great computer products, as well as customer service and excellent warranty repair!

Eric Dean

Definitely the spot to go to get your Acer products repaired locally.

Michael Lalwani

It breaks now

Bro. Christopher Stephens

Own an Acer unit? Live in Temple surrounding area? Bring it in for a quick repair!

Sean Monk

Although I am not a fan of Acer's phone tech support, I am a huge fan of the repair facility located right in the U.S. in temple Texas. I had some backlight panel issues about 6 months after purchasing my monitor and sent it to this repair facility. Around two weeks later a representative from the repair facility told me they could not source the part needed to repair the monitor and instead would send me a brand new monitor. One week later it was overnighted to my door. Not only am I happy with the level of service this facility provides, I am happy Acer employs Americans at a US repair facility, as I have had to deal with sending electronics overseas for repairs and it is always a nightmare. Thank you acer staff!

Samantha Branham

Worst customer service I have ever experienced. We had purchased 3 All in one computers from them less than a year ago. We have had to have them serviced several times in that period and each time they return it with a damaged screen. Trying to run a business without decent equipment is beyond frustrating, but having to resend equipment due to poor shipping on their part is ridiculous. Already replaced one with an HP.

Matt Lenz

Great experience! After putting in my serial number I see that it is still under warranty and I'm so happy because it totally crashed hard and I couldn't start the laptop. Sent it in and received it back super quick. With shipping time, I was only out my computer for about a week. Very fast and easy process, super happy!

Ethan Martin

My acer helios 300 died after two months of LIGHT use like no jon played minecraft after work. Fans stopped spinning and made an awful sound in addition it wouldn't turn on without being plugged in. It's been a week since i shipped it and no word back. I'm worried because 1200 dollars isnt exactly a small amount of money for me. I'm not sure the progress if they've fixed it it they are able to fix it and if its on its way back to me. I wish someone could fill me in but no one seems to know. I like acer and I hope this isn't the norm for there products. Will change the rating when and if I get my laptop back.

Procklown

They did more than asked for, 10/10 would send to repair here again.

Sync famous

If in warranty you don't have to pay for shipping. The case number helps the customer know the status of the repair. I sent my laptop and got it back on the 7th day and I live way back in New York. Excellent service!

Randal georges

Cheap lap top..broke under warranty..they said it would be 10 days to fix..it took 3 weeks!!..I needed it for work and asked for a rush on it..they did nothing..poor customer service could not tell me anything about status of repair....would never buy another Acer product!!

joe ftl

TERRIBLE EXPERIENCE. I will never do business with Acer again. They charged $279 (plus I paid shipping) for diagnostic and repair. Got the unit back and it was doing the same thing. Sent in in again, was four separate times I was promised it would be expedited, and then told it would be FedEx'd the following day. That was 2 days ago and now their customer service is completely not helpful, not accountable, horrible English and frankly they just don't care.

Dave Henning

I may be a bit prejudiced, but I worked at ASRC for four years. There was a very high level of expertise within the technician ranks. Every tech I worked with treated customers' computers as though it was their very own. I have since moved on, but will always look to Acer and Gateway for great computer products, as well as customer service and excellent warranty repair!

Eric Dean

Definitely the spot to go to get your Acer products repaired locally.

Michael Lalwani

It breaks now

Bro. Christopher Stephens

Own an Acer unit? Live in Temple surrounding area? Bring it in for a quick repair!

Sean Monk

Although I am not a fan of Acer's phone tech support, I am a huge fan of the repair facility located right in the U.S. in temple Texas. I had some backlight panel issues about 6 months after purchasing my monitor and sent it to this repair facility. Around two weeks later a representative from the repair facility told me they could not source the part needed to repair the monitor and instead would send me a brand new monitor. One week later it was overnighted to my door. Not only am I happy with the level of service this facility provides, I am happy Acer employs Americans at a US repair facility, as I have had to deal with sending electronics overseas for repairs and it is always a nightmare. Thank you acer staff!

Samantha Branham

Worst customer service I have ever experienced. We had purchased 3 All in one computers from them less than a year ago. We have had to have them serviced several times in that period and each time they return it with a damaged screen. Trying to run a business without decent equipment is beyond frustrating, but having to resend equipment due to poor shipping on their part is ridiculous. Already replaced one with an HP.

Matt Lenz

Great experience! After putting in my serial number I see that it is still under warranty and I'm so happy because it totally crashed hard and I couldn't start the laptop. Sent it in and received it back super quick. With shipping time, I was only out my computer for about a week. Very fast and easy process, super happy!

Fern Beach

Very Friendly

Dave 15017

To Acer i would like to thank them for fixing my laptop during the 1 year limited warranty other major companies don't offer that and leave you on the phone for hours and they don't resolve your problem fast enough unless you pay as for acer i had a great experience with your customer support and i am proud and will be a returning customer i would recommend their products to anyone.

Paul Bowland

They fixed my old laptop and it runs like s dream! In fact it runs like it was brand new!

Michael Jenkins

Excellent service

Alvin Chin

I sent my Acer R11 Chromebook in for a battery issue. Acer fixed it but damaged the right side of the case and left a hole. Very obvious. They paid for FedEx ground to return it. Turned it around in one day. Device came back good as new. Wish they had done it right the first time.

Marcos Martinez

Excellent customer service. I'm happy with the service provided.

Ethan Utley

good customer sevice....but my computer screen went black 3 days after I got it.... lol never dropped or stepped on or anything

rizvif

I want to give them 5 stars....but when you mail in your laptop...it takes them forever to fix it. There is no expedited service. It takes them 7 to 10 days to get the laptop back to you. Keep in mind, I live in Houston and it takes one day to get to Temple. When I had a dell, they would typically fix within a day or 2 and have it back to me on the 3rd day. This is the 2nd time I have sent my laptop in, and it will be held again for a while--even for the most minor warranty repair.

Jason Van Lawck

Terrible experience. What a scam they are running here. Bought an brand new and expensive laptop only to find it was defective. I sent it in to get repaired and they wanted another $400 to fix what should have been under the warranty. What a huge scam. Do not trust. At least I can fix myself for $35. Most people would just be out of luck.

Oz Rod

Sent my laptop to them to repair my broken screen, only had the laptop for about 25 days (Acer Predator Helios 300) bought it for about 1.1k and they wanted $699.00 to repair the screen only (warranty did not cover it, no prob I’ll pay if reasonable). Their 3rd party parts seller quoted me the screen for $300.00 and if I waited other company sold the screen for $140.00 that means at the very least acer was charging $400-$550 labor for a 10 minute screen change repair. That’s insane. I ended buying the part and fixing it myself, took me 15 minutes through a YouTube tutorial. Wish they were more reasonable with repair cost, whole experience left a bad taste in my mouth will definitely not be a repeat customer and definitely do not recommend this repair center nor acer laptops. You can make a profit and not charge extreme repair costs, this is just plain greed. Profits over your reputation. No thank you. Stay clear of them until they change their practices.

Musk

Only took 2 days to repair my laptop that is completely dead. They replaced the motherboard includes GPU&CPU and the case. Very good service, thank you.

joseph wright

too hard to reach acer in temple

cosmin Toma

Outstanding customer service. The replace my LCD touch screen assembly, whithout any problem. In 5 days they return my acer iconia w700. Great job people. Thank you.

Jack K

Fixed my monitor and it works great! Thanks for the help!

Fern Beach

Very Friendly

Dave 15017

To Acer i would like to thank them for fixing my laptop during the 1 year limited warranty other major companies don't offer that and leave you on the phone for hours and they don't resolve your problem fast enough unless you pay as for acer i had a great experience with your customer support and i am proud and will be a returning customer i would recommend their products to anyone.

Paul Bowland

They fixed my old laptop and it runs like s dream! In fact it runs like it was brand new!

Michael Jenkins

Excellent service

Alvin Chin

I sent my Acer R11 Chromebook in for a battery issue. Acer fixed it but damaged the right side of the case and left a hole. Very obvious. They paid for FedEx ground to return it. Turned it around in one day. Device came back good as new. Wish they had done it right the first time.

Marcos Martinez

Excellent customer service. I'm happy with the service provided.

Ethan Utley

good customer sevice....but my computer screen went black 3 days after I got it.... lol never dropped or stepped on or anything

rizvif

I want to give them 5 stars....but when you mail in your laptop...it takes them forever to fix it. There is no expedited service. It takes them 7 to 10 days to get the laptop back to you. Keep in mind, I live in Houston and it takes one day to get to Temple. When I had a dell, they would typically fix within a day or 2 and have it back to me on the 3rd day. This is the 2nd time I have sent my laptop in, and it will be held again for a while--even for the most minor warranty repair.

Jason Van Lawck

Terrible experience. What a scam they are running here. Bought an brand new and expensive laptop only to find it was defective. I sent it in to get repaired and they wanted another $400 to fix what should have been under the warranty. What a huge scam. Do not trust. At least I can fix myself for $35. Most people would just be out of luck.

Oz Rod

Sent my laptop to them to repair my broken screen, only had the laptop for about 25 days (Acer Predator Helios 300) bought it for about 1.1k and they wanted $699.00 to repair the screen only (warranty did not cover it, no prob I’ll pay if reasonable). Their 3rd party parts seller quoted me the screen for $300.00 and if I waited other company sold the screen for $140.00 that means at the very least acer was charging $400-$550 labor for a 10 minute screen change repair. That’s insane. I ended buying the part and fixing it myself, took me 15 minutes through a YouTube tutorial. Wish they were more reasonable with repair cost, whole experience left a bad taste in my mouth will definitely not be a repeat customer and definitely do not recommend this repair center nor acer laptops. You can make a profit and not charge extreme repair costs, this is just plain greed. Profits over your reputation. No thank you. Stay clear of them until they change their practices.

Musk

Only took 2 days to repair my laptop that is completely dead. They replaced the motherboard includes GPU&CPU and the case. Very good service, thank you.

joseph wright

too hard to reach acer in temple

cosmin Toma

Outstanding customer service. The replace my LCD touch screen assembly, whithout any problem. In 5 days they return my acer iconia w700. Great job people. Thank you.

Jack K

Fixed my monitor and it works great! Thanks for the help!