Reviews of Patton Computers (Computer Repair)

Chanell Dior

I love this place! Thanks for fixing my screen!

Gregory Jackson

very good store, loved the deals they offer.

Ben Todd

Avoid Patton Computers. I took my phone there a while back to have the screen repaired. When I was there I was not treated well. I could not get my questions answered. Also, I observed the owner, Billy Patton, yelling at a woman. When she left she was crying. Needless to say I took my phone somewhere else. The other firm did a great job. Who needs Patton?

Susan Reichert

Michael Porter was one of the kindest people I have encountered in a long time.

J M

I miss having a real technologies store to deal with, in California we had Fry's and Micro Center, etc. Seems Memphis has WalMart and Best Buy. YIKES! So I did some asking around and did a little research and Pattons Computer in Collierville, Tn kept coming up and recently went to look around. Its a small store by comparison but it has all the parts and tech talk you can handle for one day. Now I can go back to being Southern Tennessee spoiled.

K Bryant

VERY knowledgeable staff, great pricing for services & excellent customer service!!

Shane Bailey

Patton computer replaced the broken screen on my iPad Air. It was the 3rd time I had to replace the screen because the last 2 places didn’t put OEM screens and my kids broke the new screens almost immediately. After finding out that Patton computer gets their screens from the same place as apple I decided to give them a try. It’s been a week and my iPad is like new. I can feel the quality of the glass and it is definitely the same as OEM. The screen was installed properly as well. One of the places that previously replaced my screen didn’t remove all of the adhesive or didn’t place the new adhesive on correctly so the screen was lifting off the device in one area, but not this time. They did a really good job and I’m going to bring an iPhone 6 Plus that my kids use like an iPad mini for them to replace next. I will be coming back here for all my future devices needs. I definitely recommend Patton Computer!

BIG JOE 245

My 7 year old ACER laptop started flashing/blinking on and off. It gradually got worse. I had enough. I took it to Patton Computers and after a few days they called and said it was fixed. I went to pick it up and brought it home after a few hours it started blinking again. They gave me a 30 day warranty. I took it back they got rid of a lot of junk I had downloaded. In a few days they called and said it was fixed. I picked it up and brought it home and have been using it now for a week and not one single blink. My laptop runs like brand new. They are tops in my book. These guys were very polite and helpful. I hope I don't have to use them again, but I will not hesitate if I need them.

Adam Akin

Awesome service. Very fast and affordable.

Patrick Burleson

These people are the best! Knowledgable with integrity!

Chris McFadden

Patton computers fixed my phone in a timely manner and were very helpful and professional.

Charles Albright

Great service great deals and great results

TooCute Hearn

Great customer service

Ashton Shaw

Good people very excellent service and great outcome

Russell Mooney

I love this store. If you actually enjoy building your own PC this is the best store in Tennessee for it.

Steven Kay

I felt I needed to write a review after my experience today. I went in looking for a new keyboard, computer case, aftermarket cpu cooler, and possibly ram. First off the ram seemed to all be discount ram from 2-3 years ago and were priced likely higher than when they were new. Keyboard and case selections were ok, but nothing appealed to me. Water cooling selections were good, but no name brand air cooling. After walking around the store for about an hour I realized 90% of the computer hardware is almost completely outdated and priced well over new hardware prices. As pc building is a niche market I understand and fully expect to pay a 40-50% markup on hardware to have it in hand, but what I've seen is about 70% and some items more. Seems to me this store exists solely to take advantage of those less in the know about computers. Good luck, you're better off just ordering online and getting exactly what you want for 1/2 the price.

Ryan Clark

Had issues with computer turning on. Took it in paid for expedited service. Service tech called a few days later said nothing was wrong with computer. Said he also didn't even open it up. Paid a lot of money for service tech to plug it in and say nothing was wrong. Got it home and it wouldn't turn on.

Austin Brannstrom

Quick and helpful service, would highly recommend.

KEITH GAYLORD

Great customer service and fast. I am extremely happy with how good these people are.

Daniel Kilzi

First time in the store today. Their selection is amazing, nothing in this area compares. However I couldn't bring myself to spend any money here. The prices on most items I looked at are outrageous - anywhere from 50% to 300% higher than identical items from newegg or tigerdirect. Is this normal? I've never been to a retail outlet for computers/peripherals/hardware. Really disappointed. Wouldn't mind paying a little more to get it in hand and not worry about RMA if needed, but... 300%... I looked at specific items, about 6-8. Maybe everything else was in line. Maybe they'll have a sale?

Sameer Pandey

Great service and very polite folks

Jason J

I've used Patton Computers many times over the years, mostly to replace cracked/broken iPhone or iPad screens. They've always been courteous/polite, helpful and efficient. They also stand behind their parts and work. Recently Patton replaced the screen on my phone but it was faulty. When I returned a few days later to explain the problems I was having they put a new one on immediately and apologized for the inconvenience.

David Elfezouaty

Lacking selection for the size of store. Prices are significantly higher than Best Buy and pretty much any online retailer. It’s great for when you have no other option and need the part immediately.

luciana jones

Great place to get phone's fixed with great prices

Kevin Gonzalez

Walked in and walked right out, really unprofessional

ed barnard

Used USPS to verify cost.

Steve Thompson

I have been using Patton Computers for over 5 years and I think this is a great place to go for purchasing equipment and service needs. They are all very friendly, very professional and are very customer service oriented. Billy Patton has always taken great care of me with my business and home technology needs.

Jason Hudson

If you need parts for a computer from 20 years ago, this is your place. Anything modern, good luck.

Karima Benameur

STAY AWAY! VERY POOR CUSTOMER SERVICE! BROKE MY COMPUTER BEYOND REPAIR! I had my computer reduced to a big paper weight by Patton Computers. I was told it would take 4 days to install windows on my laptop.....it ended up taking 2 weeks and they just broke the computer beyond repair. I had called 3 times and stopped in twice and they NEVER mentioned that they were having trouble. I understand sometimes things go wrong, but at least treat me with some respect. I have been lied to and given the run around so many times my head is spinning. I can't even get in touch with someone who has the "authority" to give me a refund on the labor! **Just an update. I was able to finally meet with Mr. Patton and he did refund my money. I want to give him credit for trying to make things right.

Travis Davis

THINK TWICE BEFORE YOU BUY COMPUTER PARTS FROM HERE!!!!! I was sold a bad Motherboard and i can't return it with their no return policy on Motherboards, CPU, and more. It's better AND cheaper to just buy computer parts online than to go to a shady store like Patton Computer.

Reaper Crue

I dropped off an iPad to get the screen replaced about a week ago. Billy ensured the iPad was repaired and in working condition. I now have it back.

Jennifer Starrett

Great customer service and turn around time for cell phone repairs!

Melissa Castleman

BEWARE, their replacement screens are NOT quality screens. I had 2 screens repaired that cracked within a very short time, a month or two at most. Both screens cracked at the HOME button on iPad. Owner makes ridiculous assumptions and accusations instead of taking ownership of their shotty repairs. AGAIN, BEWARE... The owner is THE WORST at customer NO SERVICE. The 2 screens that were replaced by Patton as I stated before, broke at the HOME button. They are not GLASS replacements and he states either. They are inferior to the original screen by FAR. The iPad was NEVER dropped. But you can see what kind of man he is from the lies he told in his response. I didn't bring the case with me, but it had a case on it when it broke at the HOME button area. Also, he stated I had to go over to HIS shelf to buy the Otterbox. BEWARE OF THIS BUSINESS!

Michael Jenkins

Great pharmacy, post office, computer repair.

Splash King

Great store will be coming back for my screen repairs!

Louis DeGruy III

Patton repairs all my devices. The staff is friendly, efficient, & their charges are reasonable.

Zack Turner

These people are arrogant and rude. I will never be back. I drove all the way from south Memphis to take a laptop for my sister to have a virus removed. I ask them how much it would cost and they quoted me $89. Then I ask them how long it would take and was told 4 to 5 days. They did not look busy and I ask could they do it sooner. The guy said if I paid $60 more he could have in one or two days. That don’t seem fair. If you got lots of money you can get your work faster. Besides that they acted like they didn’t want me in their place. My money is as good as the next guys. On the way back home I took it to a place in Memphis and it was done in 2 hrs for under $70. Never use Patton!

aubrey smith

Always use the post office there quick and easy

Peggy Holmes

Will not be back. Been in there 2 other times and the employees act very arrogant. Walked out and went to Office Depot. The response from Patton Computers was I came in and was upset with my son. I do not have a son, maybe if these guys would listen just a little more and not treat customers like we are intruding on their day more people would go back. A little customer service training might help.

Hunter Haley

Best computer store I've ever been too ever! Great service, polite and professional!

Shawn Nguyen

Had Iphone 5 screen replaced and 2-3 days later home button fell out. My daughter was not able to find it so I took it in and they charged me for a new home button. Said they could not verify if it was an existing issue since the original home button was not provided. I said home button was fine and has never fallen out before screen was replaced. Guy told me no way to verify that. I said that is why you have a checklist of items you check off that are working before you accept the phone for repair. What good is that checklist for? Plus when I pay to have a screen replaced I assume all previous functionality would work the same. Not the case here, and although Patton computers are cheapest around I will not use them again since they do not stand by their service and try and pass the costs back to the customer for a poor repair job.

Lisa Schneider

I cannot even explain how grateful I am to Patton Computers. I have used on several occasions for both pc and Mac products. They have always been less expensive than other alternatives and knowledgeable about even more complicated repairs. Recently, I had an external hard drive stolen from my car that contains images and data 4 for 5 years. I was devastated, and had made a post on a Facebook site offering a reward in the hopes that someone would take pity and return the external drive that had all of our family photos. I didn't expect to ever get a response. Billy, from Patton computers, called me and told me that they had made a backup for me when they did the computer repair and data transfer to the stolen drive and that they had everything that I had had stolen still available for me. I didn't even know that this was a service they provided. Patton was so proactive in not only protecting my data, but contacting me to let me know that it was still available. This is truly a company dedicated to its customers. You don't find that very often anymore. I am a lifelong customer.

austin runnels

Good selection of computer parts and very helpful staff, but slightly more expensive than online prices.

Brad P

They always do a great job. They are the best around.

Parker Harris

Great service.

Alexis Knowles

HORRIBLE! ! I will never do business with them unless it was my final option. I have had to go to the three times about my phone screen not working and the problem is still not resolved. DO NOT DO BUSINESS WITH THEM!

Jean Coetzee

This is what I said a year ago: "I must agree with Zack Turner. I went in the store, greeted them nicely, but was not greeted in response. I myself have a vast knowledge of computers and have worked with many customers of high standard who have been, for lack of a better word, "screwed over" by this company. I inquired about parts to upgrade my system and it was made very apparent that if i was not going to buy the parts, right then, that i wasn't welcome. I do quality repairs and upgrades to computers of all kinds, and I might add at a fraction of the price." I must now (not fully, but yet some) retract what I said, or in a better way commend on improvements. I appreciate a response from "Billy Patton" who has apologized for my previous experience. I have again visited the store more than once and have to say that I am glad for the improvements on a customer service level as well as the sales side of it. I didn't feel like I needed to buy anything, I was welcomed, and the team members did inquire about my needs for the day. I am also happy to report that the attitude of "we are better than anybody" has receded. I spent about about an hour on my last visit, browsing around all different parts of the store, keeping an unbiased opinion, I actually found a couple good deals. Lastly I would like to add that after some research I found that they weren't quite the "rip-offs" that some people think they are, there are worse companies out there. And as a fellow partner in the technological realm, I will use Patton Computers as a source for some products. In conclusion, I would like to apologize for the review that I wrote, but now understand that it may one of the factors that they have worked on to improve customer experience and would encourage anyone that had a bad experience there once or more, to revisit this store and give it a different perspective.

Sally Wanzer

I have had very good experiences with Patton both in purchasing and repair. The staff was professional and courteous, and completed my needs within prescribed time frames. Everything didn't go absolutely perfectly but adjustments were made as needed and in a timely manner. Thank you

Big Dog 2647 big dog

There are great

Arturo Lozano

Cool place to get PC parts

powda blu

Took my laptop there after rude service at Micro Computer Technologies Inc. . Took them two days to get my computer back. Works ljke a charm and didnt have to deal with sarcastic attitude like i received at the other place!

Paul Glasgow

I had a similar experience as Zack Turner, not too good. I went here once before I started going to Cooper Systems. I am glad to see that Karima got a refund, so that is a plus.

Eddie Ray

All business' experience more bad press than good because of people like me, everything has been Great - so I do not bother to share. I like most, warn people away from the bad experience. I have been doing business with Patton Computers for over 6 years now (since 2007) All of our computers at work are from there as well as a couple at the house. Billy, John, and most all of their staff have always been very helpful, considerate, and polite with every transaction (whether it be a purchase or a repair). They have one of the best Service Policies covering their own products of anywhere I have ever been – hands down! We are all frustrated to begin with when a computer repair is needed; don’t take it out on these guys.

KJ Watson

They have fixed my iPhone literally like 4 times due to my clumsiness, but they are fast and affordable

dpitalia05 -

I have worked with Billy and the other techs at Patton Computers for several years now. My personal experience is that they offer products at competitive prices, they have a selection of products that you can't find elsewhere in the area, service is above that of any place I have dealt with and the organization is run with integrity and honesty. Thanks Billy for the work you do both in your business and in the community!

Aravaazhi Athman

Wow had a fantastic customer service from Patton Computers for my laptop. Excellent staff rendering honest service.

Will Gilchrist

The only place I will take my phone when my screen cracks!

Bo

had my ipad repaired and several in my family good service, very friendly staff.

Raptor Breeze

Worst experience ever in purchasing computer parts and the experts are not good as their job implies. Even our computer technicians refuse to go to this store and purchase parts to repair other computers.

Teague Manowar

Terrible experience and I will never be back. I always try and shop locally but their customer service is the worst I have experienced in years. I went in to buy an adapter last night but I was not sure if it was what I needed. I asked if so could I return it for a refund. I was told yes less a 15% RESTOCKING FEE. Went up to management who told me it was not his policy so he couldn't change it. I said NOONE asks for a restocking fee anymore - Best Buy, Amazon, NOONE - except this place. Not surprising, I was the only customer in the place last night, at Christmas time, so my guess is the poor experience I had is not an exception.

Gavin Giwer

Found what I needed but the prices are not competitive. Go to Newegg if you want something you find here and it'll be a better price. 4 stars because the staff was really friendly and helpful but I build gaming pcs and would not buy components from here.

Keara Suckra

Not the best experience

James Pennington

I went to have the charging port replaced because my phone wasn't charging. The tech found something lodged in the port that wouldn't let the phone charge. They could have easily just changed the port and charged me but they didn't. I was happy when he handed the phone back and shared the good news with me. During this visit I decided to replace the screen protector and after i purchased it, they even installed it for no extra charge. I will be a return customer.

Jonathan Bishop

Patton Computers has a good selection and has always had the parts I need in stock.

Nadeen Rahhal

I had a horrible experience here. They don't know what they're doing. Took a Samsung phone with a broken blurry camera, and their repair turned out to completely disable the camera. They kept having me coming several times to check different cameras and lenses, and after so many failures they convinced me it was not fixable. However, later it was repaired easily at iRepair Collierville . Due to their failures I had to buy a new phone, believing that the camera was never going to be fixed. I ended up spending a lot more money than I had to.

John

I live in Millington and it's a grating, horrible slog to get to this store because people are so mind-numbingly slow on the road but it's worth it because this place is just about the only really decent computer shop around. This seems to be the only place you can get parts off the shelf when you need them the same day anywhere around. No disrespect to this place but it would be awesome if we had a Fry's Electronics around here. They have a warehouse in Memphis, but no actual store. Y'all pull your thumb out, put your phone down, and get on down the road already, will you? Jeez!

Jonathan

Worst than best buy with severely over priced everything. Gave them specs on what I wanted for a computer to be built, never got a call back. Called and asked about a HDMI to display port, 7 minutes later and 3 people asking me what I was calling for, I hung up. Their techs don't even know the difference in the thermal compound, socket size performance difference or CPU cooling options.

Kevin Mcgill

Worst possible knowledge. Know nothing aboitbrouters or modems. Kept telling me to buy the most expensive $400 router even though it does not act as a modem with xfinity coax. Then told me to buy the most expensive modem and it doesnt do voip Phone. All of this after I called and spoke to someone prior to arriving and asking specifically if they had what I needed and was told yes they did. Yet they don't I skipped best buy for this place. Will NOT make that mistake again. Once I could talk above the "technical" guys head about what didn't and did work he said well let me know if I can help with anything else and he walked off. Horrible customer service prior on the phone and when I arrived. Avoid this place unless you just need to use the post office inside. I'm hoping they know how to sell stamps....

Laithe Najdawi

They advertise there ad on facebook about the their screens pricing. I asked them a simple question and that was whether they use oem screens. Oem meaning factory screens and not cheap chinese screens. They never responded and they actually erased my question. I called to ask and and they said they use after market screens and if they wanted to use oem it would cost a whole lot more money.

Jacoby Bateman

So I wondered in the store for the first time a while back to observe prices as I am looking to upgrade my gaming rig. Looking at prices I was amazed how bad they were. A GTX 1080ti for $1,000 when Newegg and Best Buy had the same one for $750. Also, a motherboard that is 3 generations old for over $300. I mean seriously, I understand having a price markup but a markup that big is amazingly stupid. I’ll keep elsewhere

spencer knight

Would strongly recommend NOT shopping here or getting any services done here! Owner is very rude along with employees! I would rather pay twice the price elsewhere then ever coming back to this place!

Gordon McKay

Staff was great,knowledgeable and helpful, plus they have all sorts of computer and electronic accessories not available in a "big box store", I would go there again.

kierra lumpkin

Had my iPhone 8 and 7plus repaired. Awesome job guys.

Michael Messmore

There really isn't anywhere like Patton Computers in town, or anywhere. They have more parts and computers than anyone else in town, and real stuff... not just the junk at Best Buy. They have really friendly staff that are actually knowledgeable. I think some people here are maybe confusing nerdy guys with being unfriendly somehow. But these are genuine nerds, who care about their work. Everyone I send there loves dealing with them. And that's really the advantage they have over places like Fry's or Microcenter that I've been to before in other cities. They're real people who you can talk to and who are part of the community in Collierville. They'll be happy to tell you up front when work isn't worth doing (I've asked, and they've told me before). I like it because they are low-pressure people who love what they do, and are happy to share it with you. They care more about making sure you're happy and come back, than about making a quick buck. And now they're doing phones which is awesome. I'm so glad I have an alternative to sending it off to someone I don't know.

Janitria Coleman

Great discount services!!

Celene Highwater

Great helpful staff.

Akef Banat

Highly recommended, they have plenty of parts for building a pc even obscure stuff like cpu coolers and heatsinks, plus their prices are very competitive even when compared to Amazon or Newegg.

Dirka Jihad

I went here for the first time today thinking it was just another mini Best Buystore. When I walked in, I was shocked that it was a real computer hardware store.. I didn't think I would be able to find something like it anywhere near I lived. The guy at the front desk was extremely helpful when I asked for what I wanted. I walked in for only one thing but I came out with three.

Scott hamlett

Great service. Great prices. Beats any chain type store.

John G

Staff is polite and friendly. I had to send a package via USPS and they are open much later than any post office. They have all of the necessary supplies for packaging and shipping USPS. I needed to print a shipping label and they had a computer and printer available for use for a nominal fee. I will continue to use them.

Soumo Dipto Seth

Never had any experience with the computer service at patton comp., but love their service on the post office. They are the best in that business. Offer the most reliable and cheaper way to pack and ship.

Nicholas Lyons

I have never used their services but as a PC gamer from time to time when I don't want to wait on NewEgg shipping this is the first place I head for to get that instant gratification of getting that GPU, CPU, or new Case.

pcd ashworth

If you go in the store - the staff is always friendly and helpful! It is worth taking the time to say "Hello" to Billy Patton - he knows EVERYONE in Collierville!" (and is a real sweetheart!) Staff listens attentively to your computer questions and treats customers with respect. Store has a shipping department and just about anything you can think of computer or electronic - wise. We have had tech reps out to our house twice. They were thorough and stayed until our tech problems were solved. (Often not charging past the second hour!) I would definitely buy from Patton Computers and/or have their techs to my house again! I cant wait to check out their new store! (being built right behind Perkins) Also, on a personal note, Billy Patton gives back to the community in so many ways. He was a huge supporter of the Collierville Farmer's Market and supports lots of local causes! Thanks Patton Computers!

Joe Brown

I just wanted to say the guys at Patton Computers are very polite, they will work with you on prices the best they can, and they do the best job out of any other place i have been to. HIGHLY RECOMMEND!!!

Samuel Cai

Pro: Fast, organized, friendly and helpful employees, some (spare...?) $3 CPUs and other cheap components can be found, fun racing simulator near the entrance Con: Some overpriced products (Amazon: $60, Patton:$80) I can't speak for them because I didn't get one, but the phone repairs seem lacking in quality. But if you're looking for PC components in a rush, this is the place. I went in to get a Corsair H55 liquid cooler. I was immediately offered help if I needed it. Friendly, chill staff. As I looked around for the cooler, I found everything well organized. I found the cooler, took it to the register, and it was all done in a few seconds. They also have a fun racing sim. near the entrance. (I think running DiRT) The setup is great, 3 pedals, gearshift (that you can't reach well with the seat's bolstering), controls, wheel with paddle shifters. Pretty nice. Only bad thing- overpriced on some things. It's not a chain store or anything so you obviously can't expect a ton of low prices on high value items, but the cooler is $60 on Amazon and was $80 at Patton.

Krista Robinson

Been to Patton Computers several times and it has always been very pleasant. The staff has been very helpful in giving me the information I need. Strongly recommend using them if you need a product or just have a question.

David Simmons

While I like the convenience of the store location & large variety of equipment; this is the second time when I'm totally shocked at the lack of electrical/computer knowledge & arrogance of the staff. As a licensed, professional electrical engineer practicing for the past 20+ years....I might know a thing or two and don't appreciate the condescending tone. Please help them to understand basic electronics and/or business acumen a bit. Thanks