Reviews of Apple Green Hills (Computer Repair)

frost moon24

Great mall. Lots of places to visit.

Samuel Lee

Lovely place but parts of stores are awkwardly attentive!

Caryn Bailey

I went in today for some tech service. My service was fast and painless. I love the new set up. I look forward to going back for some of the classes.

Avery Allen

The staff at this store were all very helpful. It was easy to find the best option for a phone. The demonstrations were also extremely helpful.

Brent Roberts

Justin stayed an hour past close to help my wife and me with our computer issues. Great service. Just be sure to make an appointment prior to walking in.

Zach Josey

I went there thinking I had to replace my computer, and they were able to solve my problem that online chat support couldn’t.

Les Eck

Nashville Apple Store in green hills mall severely understaffed. Arrived at 4pm told a 45 minute wait 11/2 hrs later they called us. Then not much help. It just does that. Never had an Apple Store help or fix a problem, only replace as an exception.

Greg Reichart

Waited for an hour and 15 minutes while others with no appointment like I had, came in droves and got waited on immediately. They skipped right over me and admitted it and said they couldn't find me, even though I was in the exact place the entire time, where they told me to wait once I was signed in. I would not recommend this store to anybody unless you don't have an appointment, in which case, you'll get right in and out.

Claudette Miller

This has to be the worst Apple store that we have ever been to my husband came in with a technical issue on his Apple iPhone 7 Plus they originally told us it would be about a 30 minute wait we waited patiently and after 30 minutes we checked on our technician and we were advised we had 2 more people two people ahead of us. OK 30 more minutes past and were told there are three more people in front of us. We waited an hour and a half before someone even looked at his phone just to ask him to install the latest software. The customer service here does not work effectively nor efficiently I would not recommend this location to anyone

Talysha Smith

Very bad service! The rep in store advised me to go to BestBuy and have them fix my phone instead (knowing it would void my warranty). He also told me they did in store repairs at the same price. I advised him I was in no rush and would look into best buy but to still set my appointment. Not only was everything he said about best buy a lie he never set my appointment. I will never return there.

Kumiko Berryman

Great experience! Make sure you make appointment if you need help. I happened to be there about 30 mins before my appointment time for my iPhone problem, but right after I stepped into the store, somebody asked me if he can help me, and found my name on the appointment list. I only had to wait for about 5mins after that, and a technician lady showed up and helped so quickly. She was even helping another customer at the same time (with my permission, since my phone was restarting and we had lot of waiting time), but she was amazing to work on multitasking!

Kevin Allen

Much bigger than expected, lots of parking. Navigating the mall is a bit confusing at first.

Karthik Kornalies

I had a 3.45 appointment with Genius Bar on my MacBook. Arrived on time but still had to wait on a queue for more than 40 mins and had to followup repeatedly with the staff on my appointment. There was a long queue behind me as well..technical staff was multi tasking myself and one other customer in parallel.

N G

I’ve never written a bad review of anything, but this place was a disaster. Horrible experience with really bad (unhelpful and rude) service. It’s worth the drive to any other service center in the area to find someone who can actually help you. Good luck!

Emily Hefta

I have always been hesitant to believe if the employees that work the genius bar at Apple actually know what they are doing. I waited about 3 hours yesterday for them to tell me that my hard drive needed to be replaced completely which is $180 under Apple. I had a guy friend fix the problem for me last night, and give the computer back to me this afternoon. Turns out, my hard drive was in good condition, but the cord that connected my hard drive was the issue. Would apple charge me for just the cord, probably not! Which only cost $45 I may add. The employee that helped with my computer at the store, did not even think of this problem nor address it. The employees are always very kind and help as much as they can, so I give them 5 stars...but for a service that is so important as losing everything, I would think Apple would employ individuals who specialize in technology.

Rikk Feulner

Never step foot in this place again.

Gabe Seals

had to swap out an item purchased on tax free weekend and, even though there were hurdles with the swap, everyone that assisted with the swap was professional, kind, and fun. by taking care of me well once, they ensure I will return. thanks!

Wes Carter

We made an appointment to have my wife’s battery replaced at 6:15 PM on Saturday January 6. We arrived and they said they don’t have any, to come back in a couple of weeks. Apple’s scheduling system asks what the appointment is for so why did it make an appointment for something they don’t have? The “Genius” just told us that and to have a nice day and moved on to the next person. They were very successful in screwing up, making us feel like they don’t give a damn, then proving it. I think we are going to give Samsung a try.

Michael McFadden

Great product, great service.

Deanne Howell

Although we made an appointment to get our iPhone battery replaced, they were out of batteries when e got there. We live 100 miles from the nearest Apple store. They couldn't fix our battery, but they "generously offered to pay us $150 for it if we purchased Apple's newest phone.

Brandon Williams

Nice and friendly employees. This one doesn't smell funny like the one in Cool Springs.

Lauren Farrar

Go to Zmac!! Don't waste your time or money here. The employees are very nice but they told me my logic board repair would cost about $600 and there was no way that they could save my data. I went to Zmac to confirm this, he pin pointed the problem and saved all of my data for under $300! Crazy how much these big corporate companies are only in it for the money

Jane-Coleman Cottone

It’s highly disconcerting to be told that your phone battery will be replaced in 1hr 30, and only to end up having to wait nearly 2 hours instead. When I arrived at the appropriate time to pick up my phone, I discovered that I wasn’t entered into to the system. Presumably, the work on my phone had not even begun. Completely lacking the ability to text or call anyone, I ended up missing an appointment and my entire evening’s plans were wrecked. Apple offered me no discount or compensation for this huge inconvenience.

jennifer houdeshell

Very helpful

Leslie Salzillo

The people here at Green Hills, TN, and in most every Apple Retail Store I've been to across the country, are the reason I continue to come back and buy Apple products. The Genius Bar, Classes, One-Ones, all amazing services. I love the consistently kind, courteous, helpful, educated Apple employees I meet with every visit. And I especially love the diversity of Apple employees in terms of age, gender, differently-abled, race... You were doing this before most companies and corporations even realized it was the right thing to do. Thank you! Leslie Salzillo (a happy 'singing your praises' customer for 15+ years)

Monae Jackson

‪For the first time in life I had a good experience at the apple store they definitely up’d there game as far as plenty employees to help, easy and simple process Scott was very friendly ‬

Juan J Origel

I please order on the phone to pickup on the store, very friendly service, fast service, good communication, very good service at all.

Chandra Vethody

If I could give zero stars I would. One of the most incompetent apple stores I’ve ever been to and I’ve been to apply stores around the world and around the country. I set up an appointment through Genius Bar. When I finally got my technician he was terrible answering my questions, looked extremely impatient like he wanted to get everything over with so his answer to most questions was ‘I can do this for you here but it may be easier just calling apple support’. Ummm.. I made an appointment here cause I wanted it fixed and figured out HERE. I’m not sure who trains the employees here but it does NOT meet the standards of employees nationwide. I agree with the previous posts, who ever is the manager is here needs to step up their game. Never coming back here again!

Laura Birdsall

this is the worst store in america - a late capitalist hellscape - emotionally destabilizing and totally exhausting - took 5 visits to get my phone fixed - thanks apple!!

Sarah Cate

Terrible customer service

Kate Nash

I made a “battery service” appt. at the Apple Store – Green Hills, when power charge was quickly depleting, then would not charge at all, died. I waited 2½ hours on what was reported to be a 45-minute process to check & replace the battery. They did not do so, after finding a LCI – liquid contact indicator, (dropped in dishwater last year, Dang It Repair had fixed that, too!) so the Apple Staff closed it, reporting (almost 3 hours later): 1. due to the LC Indicator, their Apple Geniuses could neither replace the battery nor upgrade the phone, 2. then quoted me $299. for a replacement, but strongly recommended 3. purchasing the $749. new XR model on a 2-year contract 4. plus $149. “Apple Care” insurance. Said I would think about the options, and took my still-dead iPhone. Adding irony to insult: Apple staff has left voice messages (on the phone they refused to fix) that my replacement phone has arrived, and e-mailed a “DoNotReply” notice of same. Yeah, the phone I did not request was ordered without authorization. #ItsAllAboutTheMoney Chump ... er, Customer. P.S. "Dang It Repair" on West End Ave. replaced the battery in 10 min. for $50.

Chelsea Nevill

Amazing customer service! I switched to Mac a year ago and have been extremely happy with my laptop. I recently had some issues with my screen flickering so I took it to the Apple store in Green Hills mall. I wasn’t sure what to expect, if they’d be able to help me, or how expensive it would be to fix. Well, everything worked out amazingly! The staff were so nice, they worked quickly and they were very knowledgeable. Probably the best customer service I’ve received from any company.

Matt Faulkner

Apple sells emotions and 3k dollar Facebook browsing machines. Anyone with an Apple device is too emotionally driven for their own good.

Music City Imports LLC

Just bought an iPhone 10 and got the belkin screen protector and a few other items spent nearly $1,500.00 a coupe of days goes by the screen looked like it was chiped’ A week later it’s got a crack going across the screen ‘ I couldn’t just get up and go to green hills from downtown Nashville running a business and all the hours that there open I’m still working so the only time I can go is the weekends if I’m caught ‘ I finally have a Saturday evening off perfect time to go head and get this taking care of the manager that was running the show tells me he can not really do anything about it but I can contact belkin I explain the whole situation and he tells me typically that’s the way they handle it but for some situations they make exceptions but he was was not willing to do it for me. Highly offended by a prominent company like apple to have a manager conduct themselves in that manner. Saturday evening April 13 approximately 7:30 pm I wish I got his name. This is how they treat u when u have spent nearly $2,600.00 in one transaction over a $40 screen replacement that cost u. Which they have a warranty for a year anyways with the company just horrible customer appreciation know I have to run around for nothing to take care of this. Good riddance.!!!!!

Andie Estes

It recently came to my attention that for 55 months I have been double charged for my Spotify account. Back in 2015 when Spotify and Apple split, I transitioned my Spotify Prime billing over to Spotify because it cost me $10.91 whereas Apple charges $14.19. At this point in time, my Apple Spotify account was downgraded to a free “trial” account and I was no longer being charged the inflated premium. I’m only now realizing, 55 months down the road, that once that trial period ended, Apple began charging me for my account that had previously been canceled with them. They chalk this up to a “user agreement that states that once a trial subscription has ended, you will automatically be charged for the premium account”. I have never once received an email regarding these charges. The total charges for these 55 months amounts to $780.45. After 4 hours on chats and on the phone with Apple employees and supervisors, I was told I would be credited $28.38. This is pure fraud and theft. I was never notified of these charges. After reading multiple forums and threads from others experiencing this same issue, I have reached out to a class action lawyer. He will be investigating this issue further. I plan to update this thread as we look into suing Apple. Stay tuned and share this thread if you know of others who have been taken advantage of in a similar way

Mark McKinney

What an awesome experience! Walked in without an appointment, I had issues with my company I-Pad not loading apps. I was introduced to Sammie and she went to work on my Pad with me. Sammie had to reset something and it finally worked. I was prepared to pay for her help but, it was free. I was in and out in 20 minutes. I love Apple Green Hills!

Mike Chapman

You'd think with a modern cutting edge company like apple would have the decency to update Google maps when their store is closed for renovations.

Howard Hale

Service you can depend on

Taylor Perkins

Went in for a genius bar appt today for my iPhone 6. The jack for my power supply wasn't working correctly. Also, my phone was having some logic board issues. Drake was the guy to help me out, and he was awesome. He cleaned out my jack for free, then gave me a deal on completely replacing my phone. We had it all figured out and good to go in under 15 mins. Super nice guy, and completely helpful. The support team is a huge reason why I always stick with Apple products. Thanks guys!

frost moon24

Great mall. Lots of places to visit.

Samuel Lee

Lovely place but parts of stores are awkwardly attentive!

Caryn Bailey

I went in today for some tech service. My service was fast and painless. I love the new set up. I look forward to going back for some of the classes.

Avery Allen

The staff at this store were all very helpful. It was easy to find the best option for a phone. The demonstrations were also extremely helpful.

Brent Roberts

Justin stayed an hour past close to help my wife and me with our computer issues. Great service. Just be sure to make an appointment prior to walking in.

Zach Josey

I went there thinking I had to replace my computer, and they were able to solve my problem that online chat support couldn’t.

Greg Reichart

Waited for an hour and 15 minutes while others with no appointment like I had, came in droves and got waited on immediately. They skipped right over me and admitted it and said they couldn't find me, even though I was in the exact place the entire time, where they told me to wait once I was signed in. I would not recommend this store to anybody unless you don't have an appointment, in which case, you'll get right in and out.

Claudette Miller

This has to be the worst Apple store that we have ever been to my husband came in with a technical issue on his Apple iPhone 7 Plus they originally told us it would be about a 30 minute wait we waited patiently and after 30 minutes we checked on our technician and we were advised we had 2 more people two people ahead of us. OK 30 more minutes past and were told there are three more people in front of us. We waited an hour and a half before someone even looked at his phone just to ask him to install the latest software. The customer service here does not work effectively nor efficiently I would not recommend this location to anyone

Talysha Smith

Very bad service! The rep in store advised me to go to BestBuy and have them fix my phone instead (knowing it would void my warranty). He also told me they did in store repairs at the same price. I advised him I was in no rush and would look into best buy but to still set my appointment. Not only was everything he said about best buy a lie he never set my appointment. I will never return there.

Kumiko Berryman

Great experience! Make sure you make appointment if you need help. I happened to be there about 30 mins before my appointment time for my iPhone problem, but right after I stepped into the store, somebody asked me if he can help me, and found my name on the appointment list. I only had to wait for about 5mins after that, and a technician lady showed up and helped so quickly. She was even helping another customer at the same time (with my permission, since my phone was restarting and we had lot of waiting time), but she was amazing to work on multitasking!

Kevin Allen

Much bigger than expected, lots of parking. Navigating the mall is a bit confusing at first.

N G

I’ve never written a bad review of anything, but this place was a disaster. Horrible experience with really bad (unhelpful and rude) service. It’s worth the drive to any other service center in the area to find someone who can actually help you. Good luck!

Emily Hefta

I have always been hesitant to believe if the employees that work the genius bar at Apple actually know what they are doing. I waited about 3 hours yesterday for them to tell me that my hard drive needed to be replaced completely which is $180 under Apple. I had a guy friend fix the problem for me last night, and give the computer back to me this afternoon. Turns out, my hard drive was in good condition, but the cord that connected my hard drive was the issue. Would apple charge me for just the cord, probably not! Which only cost $45 I may add. The employee that helped with my computer at the store, did not even think of this problem nor address it. The employees are always very kind and help as much as they can, so I give them 5 stars...but for a service that is so important as losing everything, I would think Apple would employ individuals who specialize in technology.

Rikk Feulner

Never step foot in this place again.

Corey Lafevers

All that money apple has you think they would hire some people to answer the phone. Been trying to reschedule an appointment.... been on hold 33 mins.

Gabe Seals

had to swap out an item purchased on tax free weekend and, even though there were hurdles with the swap, everyone that assisted with the swap was professional, kind, and fun. by taking care of me well once, they ensure I will return. thanks!

Wes Carter

We made an appointment to have my wife’s battery replaced at 6:15 PM on Saturday January 6. We arrived and they said they don’t have any, to come back in a couple of weeks. Apple’s scheduling system asks what the appointment is for so why did it make an appointment for something they don’t have? The “Genius” just told us that and to have a nice day and moved on to the next person. They were very successful in screwing up, making us feel like they don’t give a damn, then proving it. I think we are going to give Samsung a try.

Michael McFadden

Great product, great service.

Dr. Sandi Smith-Andrews

Super crowded! Didn't honor appointment time. Don't go for service on the same weekend a new product hits!

Deanne Howell

Although we made an appointment to get our iPhone battery replaced, they were out of batteries when e got there. We live 100 miles from the nearest Apple store. They couldn't fix our battery, but they "generously offered to pay us $150 for it if we purchased Apple's newest phone.

Brandon Williams

Nice and friendly employees. This one doesn't smell funny like the one in Cool Springs.

Lauren Farrar

Go to Zmac!! Don't waste your time or money here. The employees are very nice but they told me my logic board repair would cost about $600 and there was no way that they could save my data. I went to Zmac to confirm this, he pin pointed the problem and saved all of my data for under $300! Crazy how much these big corporate companies are only in it for the money

Jane-Coleman Cottone

It’s highly disconcerting to be told that your phone battery will be replaced in 1hr 30, and only to end up having to wait nearly 2 hours instead. When I arrived at the appropriate time to pick up my phone, I discovered that I wasn’t entered into to the system. Presumably, the work on my phone had not even begun. Completely lacking the ability to text or call anyone, I ended up missing an appointment and my entire evening’s plans were wrecked. Apple offered me no discount or compensation for this huge inconvenience.

jennifer houdeshell

Very helpful

Leslie Salzillo

The people here at Green Hills, TN, and in most every Apple Retail Store I've been to across the country, are the reason I continue to come back and buy Apple products. The Genius Bar, Classes, One-Ones, all amazing services. I love the consistently kind, courteous, helpful, educated Apple employees I meet with every visit. And I especially love the diversity of Apple employees in terms of age, gender, differently-abled, race... You were doing this before most companies and corporations even realized it was the right thing to do. Thank you! Leslie Salzillo (a happy 'singing your praises' customer for 15+ years)

Monae Jackson

‪For the first time in life I had a good experience at the apple store they definitely up’d there game as far as plenty employees to help, easy and simple process Scott was very friendly ‬

Juan J Origel

I please order on the phone to pickup on the store, very friendly service, fast service, good communication, very good service at all.

Chandra Vethody

If I could give zero stars I would. One of the most incompetent apple stores I’ve ever been to and I’ve been to apply stores around the world and around the country. I set up an appointment through Genius Bar. When I finally got my technician he was terrible answering my questions, looked extremely impatient like he wanted to get everything over with so his answer to most questions was ‘I can do this for you here but it may be easier just calling apple support’. Ummm.. I made an appointment here cause I wanted it fixed and figured out HERE. I’m not sure who trains the employees here but it does NOT meet the standards of employees nationwide. I agree with the previous posts, who ever is the manager is here needs to step up their game. Never coming back here again!

savage killer 2144

Bad service

Sarah Cate

Terrible customer service

Kate Nash

I made a “battery service” appt. at the Apple Store – Green Hills, when power charge was quickly depleting, then would not charge at all, died. I waited 2½ hours on what was reported to be a 45-minute process to check & replace the battery. They did not do so, after finding a LCI – liquid contact indicator, (dropped in dishwater last year, Dang It Repair had fixed that, too!) so the Apple Staff closed it, reporting (almost 3 hours later): 1. due to the LC Indicator, their Apple Geniuses could neither replace the battery nor upgrade the phone, 2. then quoted me $299. for a replacement, but strongly recommended 3. purchasing the $749. new XR model on a 2-year contract 4. plus $149. “Apple Care” insurance. Said I would think about the options, and took my still-dead iPhone. Adding irony to insult: Apple staff has left voice messages (on the phone they refused to fix) that my replacement phone has arrived, and e-mailed a “DoNotReply” notice of same. Yeah, the phone I did not request was ordered without authorization. #ItsAllAboutTheMoney Chump ... er, Customer. P.S. "Dang It Repair" on West End Ave. replaced the battery in 10 min. for $50.

Chelsea Nevill

Amazing customer service! I switched to Mac a year ago and have been extremely happy with my laptop. I recently had some issues with my screen flickering so I took it to the Apple store in Green Hills mall. I wasn’t sure what to expect, if they’d be able to help me, or how expensive it would be to fix. Well, everything worked out amazingly! The staff were so nice, they worked quickly and they were very knowledgeable. Probably the best customer service I’ve received from any company.

Matt Faulkner

Apple sells emotions and 3k dollar Facebook browsing machines. Anyone with an Apple device is too emotionally driven for their own good.

Music City Imports LLC

Just bought an iPhone 10 and got the belkin screen protector and a few other items spent nearly $1,500.00 a coupe of days goes by the screen looked like it was chiped’ A week later it’s got a crack going across the screen ‘ I couldn’t just get up and go to green hills from downtown Nashville running a business and all the hours that there open I’m still working so the only time I can go is the weekends if I’m caught ‘ I finally have a Saturday evening off perfect time to go head and get this taking care of the manager that was running the show tells me he can not really do anything about it but I can contact belkin I explain the whole situation and he tells me typically that’s the way they handle it but for some situations they make exceptions but he was was not willing to do it for me. Highly offended by a prominent company like apple to have a manager conduct themselves in that manner. Saturday evening April 13 approximately 7:30 pm I wish I got his name. This is how they treat u when u have spent nearly $2,600.00 in one transaction over a $40 screen replacement that cost u. Which they have a warranty for a year anyways with the company just horrible customer appreciation know I have to run around for nothing to take care of this. Good riddance.!!!!!

Andie Estes

It recently came to my attention that for 55 months I have been double charged for my Spotify account. Back in 2015 when Spotify and Apple split, I transitioned my Spotify Prime billing over to Spotify because it cost me $10.91 whereas Apple charges $14.19. At this point in time, my Apple Spotify account was downgraded to a free “trial” account and I was no longer being charged the inflated premium. I’m only now realizing, 55 months down the road, that once that trial period ended, Apple began charging me for my account that had previously been canceled with them. They chalk this up to a “user agreement that states that once a trial subscription has ended, you will automatically be charged for the premium account”. I have never once received an email regarding these charges. The total charges for these 55 months amounts to $780.45. After 4 hours on chats and on the phone with Apple employees and supervisors, I was told I would be credited $28.38. This is pure fraud and theft. I was never notified of these charges. After reading multiple forums and threads from others experiencing this same issue, I have reached out to a class action lawyer. He will be investigating this issue further. I plan to update this thread as we look into suing Apple. Stay tuned and share this thread if you know of others who have been taken advantage of in a similar way

Mark McKinney

What an awesome experience! Walked in without an appointment, I had issues with my company I-Pad not loading apps. I was introduced to Sammie and she went to work on my Pad with me. Sammie had to reset something and it finally worked. I was prepared to pay for her help but, it was free. I was in and out in 20 minutes. I love Apple Green Hills!

Mike Chapman

You'd think with a modern cutting edge company like apple would have the decency to update Google maps when their store is closed for renovations.

Howard Hale

Service you can depend on

Taylor Perkins

Went in for a genius bar appt today for my iPhone 6. The jack for my power supply wasn't working correctly. Also, my phone was having some logic board issues. Drake was the guy to help me out, and he was awesome. He cleaned out my jack for free, then gave me a deal on completely replacing my phone. We had it all figured out and good to go in under 15 mins. Super nice guy, and completely helpful. The support team is a huge reason why I always stick with Apple products. Thanks guys!

Jane Luna

We made an appointment and they got to us pretty quickly despite being very full and very busy, so that's a plus, however I was told I would be able to get a new phone that day, while talking with apple customer service over the phone, however this store turned me away saying I was out of my warranty. Fine, my phone simply wouldn't cut back on after being cut off, the diagnostic they ran said that the phone just would not be able to cut back on anymore. This phone is paid for completely and I wasn't willing to lose it, little did I know, and apparently little did the staff at this Apple store know, you can just reset the phone through iTunes. Google was ten times more helpful than the staff at this facility, who told me I would need a new device. Wasted time for sure.

Mark Cook

The people here a great

Chad Cunningham

The new store is very attractive for sure. Not a retail guru, but have they perhaps out-thought themselves? Shouldn't/couldn't it be simpler and more efficient to pick up online orders and/or find a sales associate? The general chaos can be maddening.

Ydnarf Atsilegnave

Okay, so we went to this apple store to buy me a new laptop for my birthday. when we first got there everything seemed to go smoothly. Our questions we answered and what not. Then, my husband and I decided to have a talk for a moment outside so we could discuss the outcome of getting a laptop. We came to the conclusion that we were gonna get one. when we went back in, people were being helped so we waited patiently. About 20 mins go by and no one has come to help us. worker walking pass up ignoring us. Then we see what we thought was a customer being helped by two associates was in face just their friend coming to visit and them just talking stories the whole time we were waiting. And not only that they'd look at us and laugh and look the other way and continue talking to each other not doing their job. So after waiting another 20 mins my husband was getting irritated and went to find someone who came and tried to help us the best he could but was busy already helping someone and he went to try to find help. We then saw associates just leaning against the wall and my husband went to ask for help because we wanted to purchase. The guy who was originally helping us try to find someone came to see if we were okay and we informed him we found someone. So kudos to him. We bought over 1700 dollars of products. And I feel that our attire were wearing is the reason no one wanted to helps us because they felt we didn't have money and that we weren't gonna buy. If that's the case, no one should be judging anyone. And it's a shame on them if that was true and to the company. I was so close in justing upstairs to your competitors and buying from them then being mistreated and I was. Only reason I decided to go with apple is because I have everything with apple product so figure why switch.

Scharletta Carter

My experience with my iPhone and smart watch have been overwhelming...I’ve visited 2 different locations to have phone unlocked and now my watch is locked...my frustration level is to the point but I never thought that good customer service would tell a customer “That’s your perrogative” I felt as if she didn’t give a darn about how I felt...no empathy at all...lil brunette with the lil yellow carduroy skirt on today ...now what does this mean? Customer service definitely isn’t what it should be at this location if you’re allowing your customer to say things like this to your customers....

Mandla Mbatha

Great

Matthew Stewart Kinney

I went into the Genius Bar because my computer wasn't finding its hard drive. The first Genius I spoke to took a 30 second look at my laptop, told me it was done for, and that I could order a new logic board and get it repaired for an exorbitant fee. I politely declined and left. On a whim I went back in about 20 minutes later and spoke to a different Genius, who told me something completely different, worked with me very closely on a diagnosis and had my computer back up and running within an hour! Although I was very happy to have my computer back in action, this experience proved that I had been blatantly lied to. As such I will not return, because I have no way to trust that I'll be getting the proper info from employees here. There are local businesses in Nashville such as Zmac that are more honest, cheaper, and faster than Apple. Give them your money instead.

Priscilla Standifer

Product specialists were patient with all my questions and provided excellent introduction to MacAir. Great product knowledge regarding features and move to Apple from current laptop.

Payam Nazeri

I recently had an issue with my MacBook keyboard. I took it to Apple green hills. I was ready to be without laptop for a week, however surprisingly they replaced the keyboard in less than half a day. Lightning fast repair and great customer service. More importantly Apple completely covered the replacement cost. Will go back again if I have any issue.

Orion Pahl

A beautiful space and awesome learning area after the recent remodel. Definitely worth swinging in if you’re at the mall. Always a human to human experience in there. New products are cool, but people are the magic. I am often inspired by the passion/energy that the employees have. Everyday they have cool “Today at Apple” classes that you can drop in to.

Nikhil Arun

Luxurious feeling

Tabitha Jackson

Even if my problem hadn’t have been resolved, I’d still have walked away with a smile. For the last two weeks I’ve been stressing out about my phone and not having one due to water damage when I went on a cruise. As soon as my wife and I stood in line, and this was on tax free weekend, we were shortly greeted with smiles and instructions of where to be to make sure we were properly served and organized. Upon entering the store, the associates were smiling, waving, conversing, and directing everyone to their designated areas with upbeat attitudes and refreshing vibes. I sat down and not three or four minutes later, I was approached by an associate by the name of Claudio. He was amazing! His demeanor was warm, he was friendly, and he was able to fix my problem without having me waiting around for hours. I was in and out, with a new phone, an explanation as to what happened to my old phone, and further instructions with the new phone in thirty minutes. I haven’t been to this store since 2009 because the last experience was terrible, but this experience today goes to show what a little time, proper training, and great attitudes can do! I’d definitely recommend this location, and don’t forget to ask for Claudio!

Virginia Benson

Hope I never have to go back there

Gregory kent Smith

I need a sim card for Samsung, I found the store in a mini mall. Very friendly staff, and prompt service and got my calling and internet work, when on vacation in Nashville.

David Brown

Could not get waited on there for an hour

Ron Newsome

Cramped Parking is atrocious. But once inside, it's great. If I don't have to drive there again, I won't miss it

Tinah Washington

Was having problems with my iPad charging so I made an appointment to have it looked at. I live an hour away and missed my appointment because I didn't know my way around. I walked into the store 30 min late. I spoke to a team member they said it was fine asked for my name and said they would put me back in my original place in line even though the store was packed full of people. I didn't have to wait long before a genius came to help me. He took a quick look at my iPad and told me my iPad was no longer under warranty but said he would take a look at it. He took it to the back and 10 min later came out told me it looked like a battery issue and even though I was no longer covered apple would replace it at no charge. From the moment I walked in to the moment I left every employee was polite courteous and helpful. Excellent customer service!

Michelle McCullough

Busy. Great customer service. Hype atmosphere. Informative and helpful.

jaden haase

LOUIE is really good, if possible let him help you. he helped me with my airpods and also got me a charger 10/10

Skylar Aaseby

My screen was separating from the phone and they replaced my screen with a new one with no complications. I was still within the first year of my iPhone 5S warranty. I just had to wait an hour to pick it back up. My experience overall was good.

Hayden Wicker

The store was a little cramped and the tables with products on top were small and surrounded by little kids playing with devices while smearing finger grease and slobber all over each device. It was weirdly chaos in the middle of the otherwise affluent and calm mall. I asked an employee a simple question while he was standing by himself on the far wall near the accessories and he told me that he was on break and he's not answering any questions while off the clock. After that I was done with this place.

Brian Benjamin

The gentleman who helped me at the Genius Bar with my MacBook Pro was phenomenal and truly embodies and holds true to the philosophies that Apple was founded upon, and is a big part of the reason I will continue to purchase Apple and ONLY purchase Apple for years to come.(I wish I remembered his name he has dark brown hair and a cow tattoo for his little sister). We went to the Apple store because I had a dent in the bottom enclosure and a rattling noise coming from inside the machine. I have AppleCare and was fully prepared to pay the deductible for accidental damage. He explained that that there was nothing wrong with the laptop and said that he could either order a new bottom enclosure which would cost $99 or he could simply use a mallet to flatten the dent and stop the rattling. He fixed the laptop with the mallet for free and it is great. Any other company wouldn’t offer much in the way of support for a device with physical damage let alone come up with a solution for free. This store puts the customer first.

Kiki Jin

We have Iphone 7 unlock A1660 for about 2 and the half month. it lock into first Carrie, apple can't unlock it , even not take it back as trade or call recycled phone price! WHY??????? ( they not take the iPhone 7 yet , too new to be recycled

Parker Kling

Every time I go to this store it makes my skin crawl. They have the worst system for seeing who is next in line to be helped. And they sold me an iPad Pro WiFi + Cellular that didn’t even have a SIM card in it. Now I have to get my carrier to ship me a SIM card. Wow, I guess this is the new Apple norm.

Tyler Brown

Third time in a row I buy a new iPhone less than a year later something happens, they claimed it was “severely bent” without even looking at the F’ing thing. Wanted to charge me $315 repair on top of a $150 down payment for a upgrade. Needless to say I’ll take my business elsewhere.

Jorge Espinoza

Good

Stephanie Czibrik

Lots of construction going on in the front by Panera/Cheesecake Factory. Insanely small amounts of parking unless you have it valeted. My two biggest complaints. Otherwise, a very nice mall with lots of different shopping options, Apple store, kiosks, etc. Typical mall criteria. Wouldn't go out of my way to go here over Opry Mills, but if I needed something specific while in the area I would go.

Ben Butler

Friendly staff and lots of apple products to play with

Abigail Graham

Made an appointment ahead of time and got right in when it was time. Cord was the guy who helped me with my Macbook Pro, he was extremely helpful!!! If you ever go to this location ask for Cord! I was talking about how dirty my screen was and he went the extra mile and cleaned my laptop for me, and fixed the issue with my laptop very quickly.

m.

Best tech store in town!

Paul Nicholson

Chaotic, disorganized.

David Rang

Awesome

Andy Wilson

go to simply mac if you actually need something to be serviced, this place is just a boutique

Tammy M

I went by the Green Hills location on 1/22/18 at about 2:30 pm to see if they could help me out with my laptop I explained to the girl I do not live close to there and I’m only in that area one time every 3 months she didn’t even try to help me she just wanted to reschedule me. I guess all the five or six people that was just standing around was just to busy talking and laughing with each other to help anyone not to mention the guy that walked up and just stood bt me and played with a iPad and was asking around if anyone could smell a candle when he could have fixed my laptop in the time that he played with that iPad and asked everyone about a stupid candle!! I don’t know what has happen to the costumer service at Apple but it SUCKS now!!! They need to open more stores it is very obvious that they are overwhelmed and cannot handle the volume!!! I wish I would have bought something besides a Apple I thought I bought something that if it needed any type of repair it was not a problem and there was seldom a problem instead have a useless laptop paid a lot of money for that I can’t even get them to help with a repair I did make a appointment for next Monday because I have a Doctors appointment out that way but I will be out of that about 2 pm and she said there would be no way they could see me before 4:30 pm I’am not sitting in Nashville for two hours and then getting stuck in rush hour traffic and have to sit in it for a hour and a half for 10 minutes of work on my laptop that is just ridiculous !!!!!!!!!!!!!!!!!

vickie casey

Afew months ago we visited APPLE in Green Hills. Staff is friendly and professional. We're going again today. It's Sunday, so we're going at noon when they open, for a shorter wait time. Of course, there's plenty of new APPLE toys to examine while we wait. Enjoy!

Kenny N

For a company that place customer's experience as their priority, this store have put the company name to shame. I ordered a product from this store and received confirmation through email that said I can pick it up in store the same day. I drove 2 hours from where I live to this store and when I arrived they said that my order haven't been processed yet. They probably didn't check the online order and sold the phone to customers that just show up at the store. Whoever is the manager of this store should be fired. This store is absolutely trash!

Jane Luna

We made an appointment and they got to us pretty quickly despite being very full and very busy, so that's a plus, however I was told I would be able to get a new phone that day, while talking with apple customer service over the phone, however this store turned me away saying I was out of my warranty. Fine, my phone simply wouldn't cut back on after being cut off, the diagnostic they ran said that the phone just would not be able to cut back on anymore. This phone is paid for completely and I wasn't willing to lose it, little did I know, and apparently little did the staff at this Apple store know, you can just reset the phone through iTunes. Google was ten times more helpful than the staff at this facility, who told me I would need a new device. Wasted time for sure.

Mark Cook

The people here a great

Chad Cunningham

The new store is very attractive for sure. Not a retail guru, but have they perhaps out-thought themselves? Shouldn't/couldn't it be simpler and more efficient to pick up online orders and/or find a sales associate? The general chaos can be maddening.

Ydnarf Atsilegnave

Okay, so we went to this apple store to buy me a new laptop for my birthday. when we first got there everything seemed to go smoothly. Our questions we answered and what not. Then, my husband and I decided to have a talk for a moment outside so we could discuss the outcome of getting a laptop. We came to the conclusion that we were gonna get one. when we went back in, people were being helped so we waited patiently. About 20 mins go by and no one has come to help us. worker walking pass up ignoring us. Then we see what we thought was a customer being helped by two associates was in face just their friend coming to visit and them just talking stories the whole time we were waiting. And not only that they'd look at us and laugh and look the other way and continue talking to each other not doing their job. So after waiting another 20 mins my husband was getting irritated and went to find someone who came and tried to help us the best he could but was busy already helping someone and he went to try to find help. We then saw associates just leaning against the wall and my husband went to ask for help because we wanted to purchase. The guy who was originally helping us try to find someone came to see if we were okay and we informed him we found someone. So kudos to him. We bought over 1700 dollars of products. And I feel that our attire were wearing is the reason no one wanted to helps us because they felt we didn't have money and that we weren't gonna buy. If that's the case, no one should be judging anyone. And it's a shame on them if that was true and to the company. I was so close in justing upstairs to your competitors and buying from them then being mistreated and I was. Only reason I decided to go with apple is because I have everything with apple product so figure why switch.

Scharletta Carter

My experience with my iPhone and smart watch have been overwhelming...I’ve visited 2 different locations to have phone unlocked and now my watch is locked...my frustration level is to the point but I never thought that good customer service would tell a customer “That’s your perrogative” I felt as if she didn’t give a darn about how I felt...no empathy at all...lil brunette with the lil yellow carduroy skirt on today ...now what does this mean? Customer service definitely isn’t what it should be at this location if you’re allowing your customer to say things like this to your customers....

Brett Jackson

Was told a 3 month old phone had water damage and the warranty didn’t apply. The phone had never been around water. Took the phone to another repair shop and they fixed it and showed me the inside and said zero signs of water damage and this happens all of the time.

Mandla Mbatha

Great

Matthew Stewart Kinney

I went into the Genius Bar because my computer wasn't finding its hard drive. The first Genius I spoke to took a 30 second look at my laptop, told me it was done for, and that I could order a new logic board and get it repaired for an exorbitant fee. I politely declined and left. On a whim I went back in about 20 minutes later and spoke to a different Genius, who told me something completely different, worked with me very closely on a diagnosis and had my computer back up and running within an hour! Although I was very happy to have my computer back in action, this experience proved that I had been blatantly lied to. As such I will not return, because I have no way to trust that I'll be getting the proper info from employees here. There are local businesses in Nashville such as Zmac that are more honest, cheaper, and faster than Apple. Give them your money instead.

Priscilla Standifer

Product specialists were patient with all my questions and provided excellent introduction to MacAir. Great product knowledge regarding features and move to Apple from current laptop.

Payam Nazeri

I recently had an issue with my MacBook keyboard. I took it to Apple green hills. I was ready to be without laptop for a week, however surprisingly they replaced the keyboard in less than half a day. Lightning fast repair and great customer service. More importantly Apple completely covered the replacement cost. Will go back again if I have any issue.

Orion Pahl

A beautiful space and awesome learning area after the recent remodel. Definitely worth swinging in if you’re at the mall. Always a human to human experience in there. New products are cool, but people are the magic. I am often inspired by the passion/energy that the employees have. Everyday they have cool “Today at Apple” classes that you can drop in to.

Nikhil Arun

Luxurious feeling

Tabitha Jackson

Even if my problem hadn’t have been resolved, I’d still have walked away with a smile. For the last two weeks I’ve been stressing out about my phone and not having one due to water damage when I went on a cruise. As soon as my wife and I stood in line, and this was on tax free weekend, we were shortly greeted with smiles and instructions of where to be to make sure we were properly served and organized. Upon entering the store, the associates were smiling, waving, conversing, and directing everyone to their designated areas with upbeat attitudes and refreshing vibes. I sat down and not three or four minutes later, I was approached by an associate by the name of Claudio. He was amazing! His demeanor was warm, he was friendly, and he was able to fix my problem without having me waiting around for hours. I was in and out, with a new phone, an explanation as to what happened to my old phone, and further instructions with the new phone in thirty minutes. I haven’t been to this store since 2009 because the last experience was terrible, but this experience today goes to show what a little time, proper training, and great attitudes can do! I’d definitely recommend this location, and don’t forget to ask for Claudio!

Virginia Benson

Hope I never have to go back there

Gregory kent Smith

I need a sim card for Samsung, I found the store in a mini mall. Very friendly staff, and prompt service and got my calling and internet work, when on vacation in Nashville.

David Brown

Could not get waited on there for an hour

Ron Newsome

Cramped Parking is atrocious. But once inside, it's great. If I don't have to drive there again, I won't miss it

Tinah Washington

Was having problems with my iPad charging so I made an appointment to have it looked at. I live an hour away and missed my appointment because I didn't know my way around. I walked into the store 30 min late. I spoke to a team member they said it was fine asked for my name and said they would put me back in my original place in line even though the store was packed full of people. I didn't have to wait long before a genius came to help me. He took a quick look at my iPad and told me my iPad was no longer under warranty but said he would take a look at it. He took it to the back and 10 min later came out told me it looked like a battery issue and even though I was no longer covered apple would replace it at no charge. From the moment I walked in to the moment I left every employee was polite courteous and helpful. Excellent customer service!

Michelle McCullough

Busy. Great customer service. Hype atmosphere. Informative and helpful.

jaden haase

LOUIE is really good, if possible let him help you. he helped me with my airpods and also got me a charger 10/10

Skylar Aaseby

My screen was separating from the phone and they replaced my screen with a new one with no complications. I was still within the first year of my iPhone 5S warranty. I just had to wait an hour to pick it back up. My experience overall was good.

Hayden Wicker

The store was a little cramped and the tables with products on top were small and surrounded by little kids playing with devices while smearing finger grease and slobber all over each device. It was weirdly chaos in the middle of the otherwise affluent and calm mall. I asked an employee a simple question while he was standing by himself on the far wall near the accessories and he told me that he was on break and he's not answering any questions while off the clock. After that I was done with this place.

Brian Benjamin

The gentleman who helped me at the Genius Bar with my MacBook Pro was phenomenal and truly embodies and holds true to the philosophies that Apple was founded upon, and is a big part of the reason I will continue to purchase Apple and ONLY purchase Apple for years to come.(I wish I remembered his name he has dark brown hair and a cow tattoo for his little sister). We went to the Apple store because I had a dent in the bottom enclosure and a rattling noise coming from inside the machine. I have AppleCare and was fully prepared to pay the deductible for accidental damage. He explained that that there was nothing wrong with the laptop and said that he could either order a new bottom enclosure which would cost $99 or he could simply use a mallet to flatten the dent and stop the rattling. He fixed the laptop with the mallet for free and it is great. Any other company wouldn’t offer much in the way of support for a device with physical damage let alone come up with a solution for free. This store puts the customer first.

Diban Kassem

Rude staff over crowded Nashville need new store

Kiki Jin

We have Iphone 7 unlock A1660 for about 2 and the half month. it lock into first Carrie, apple can't unlock it , even not take it back as trade or call recycled phone price! WHY??????? ( they not take the iPhone 7 yet , too new to be recycled

Parker Kling

Every time I go to this store it makes my skin crawl. They have the worst system for seeing who is next in line to be helped. And they sold me an iPad Pro WiFi + Cellular that didn’t even have a SIM card in it. Now I have to get my carrier to ship me a SIM card. Wow, I guess this is the new Apple norm.

Tyler Brown

Third time in a row I buy a new iPhone less than a year later something happens, they claimed it was “severely bent” without even looking at the F’ing thing. Wanted to charge me $315 repair on top of a $150 down payment for a upgrade. Needless to say I’ll take my business elsewhere.

Jorge Espinoza

Good

Stephanie Czibrik

Lots of construction going on in the front by Panera/Cheesecake Factory. Insanely small amounts of parking unless you have it valeted. My two biggest complaints. Otherwise, a very nice mall with lots of different shopping options, Apple store, kiosks, etc. Typical mall criteria. Wouldn't go out of my way to go here over Opry Mills, but if I needed something specific while in the area I would go.

Ben Butler

Friendly staff and lots of apple products to play with

Abigail Graham

Made an appointment ahead of time and got right in when it was time. Cord was the guy who helped me with my Macbook Pro, he was extremely helpful!!! If you ever go to this location ask for Cord! I was talking about how dirty my screen was and he went the extra mile and cleaned my laptop for me, and fixed the issue with my laptop very quickly.

m.

Best tech store in town!

Paul Nicholson

Chaotic, disorganized.

Andy Wilson

go to simply mac if you actually need something to be serviced, this place is just a boutique

Tammy M

I went by the Green Hills location on 1/22/18 at about 2:30 pm to see if they could help me out with my laptop I explained to the girl I do not live close to there and I’m only in that area one time every 3 months she didn’t even try to help me she just wanted to reschedule me. I guess all the five or six people that was just standing around was just to busy talking and laughing with each other to help anyone not to mention the guy that walked up and just stood bt me and played with a iPad and was asking around if anyone could smell a candle when he could have fixed my laptop in the time that he played with that iPad and asked everyone about a stupid candle!! I don’t know what has happen to the costumer service at Apple but it SUCKS now!!! They need to open more stores it is very obvious that they are overwhelmed and cannot handle the volume!!! I wish I would have bought something besides a Apple I thought I bought something that if it needed any type of repair it was not a problem and there was seldom a problem instead have a useless laptop paid a lot of money for that I can’t even get them to help with a repair I did make a appointment for next Monday because I have a Doctors appointment out that way but I will be out of that about 2 pm and she said there would be no way they could see me before 4:30 pm I’am not sitting in Nashville for two hours and then getting stuck in rush hour traffic and have to sit in it for a hour and a half for 10 minutes of work on my laptop that is just ridiculous !!!!!!!!!!!!!!!!!

vickie casey

Afew months ago we visited APPLE in Green Hills. Staff is friendly and professional. We're going again today. It's Sunday, so we're going at noon when they open, for a shorter wait time. Of course, there's plenty of new APPLE toys to examine while we wait. Enjoy!

Kenny N

For a company that place customer's experience as their priority, this store have put the company name to shame. I ordered a product from this store and received confirmation through email that said I can pick it up in store the same day. I drove 2 hours from where I live to this store and when I arrived they said that my order haven't been processed yet. They probably didn't check the online order and sold the phone to customers that just show up at the store. Whoever is the manager of this store should be fired. This store is absolutely trash!

Catina Barnes

They remodeled and it look better

Aby AlQamar

Had a software problem and my iPhone was dead, they don't give solution or even try. Just kept convincing to pay $300 and replace it. Comeback home, checked online and tried different approaches till it worked again. Visiting this location is a waste of time and unreliable.

Hessain Haris

apple is trash never ever buy a phone from there i went there because my iPad air 2 was broken they treated me badly and made me wait for a long time and when i finally got help they just barley looked at the iPad and said i have to buy a new one and the iPad is junk so if i was someone trying to purchase any phone go to Samsung best out there

Linda Thomas

My experience was excellent except for the exaggerated wait time... and even that, the week of Christmas, wasn't that bad. I arrived around 11:45, I had an appointment for 12:35, and left just after 1:00. I was seen by three customer service associates in this time, and left with a brand new phone because mine couldn't be fixed. Everyone was polite and courteous; it appeared as though they have excellent communication within their units. The store was immaculate and although there were so many warm bodies in there everything ran very efficiently and everyone seemed very pleased with their service.

David Leitner

Very nice and clean new mall. Friendly and helpful proprietors

Thomas Rockwell

We made an appointment to have my wife’s battery replaced at 6:15 PM on Saturday January 6. We arrived and they said they don’t have any, to come back in a couple of weeks. Apple’s scheduling system asks what the appointment is for so why did it make an appointment for something they don’t have? The “Genius” just told us that and to have a nice day and moved on to the next person. They were very successful in screwing up, making us feel like they don’t give a damn, then proving it. I think we are going to give Samsung a try.

Micca Campbell

I will NEVER buy another Apple product! WORSE customer service EVER!!!!!! You can't talk to anyone or make an appointment. Apple needs to realize that not every problem can be solved by answering automated questions. And not everyone has an Apple computer. I've spent 3 hrs today trying to get help from a real person and I was sent again and again through automated questioning. If I could answer I wouldn't need an appointment. We are a family of five. Today, I have put all 5 of our apple phones on the enternet for sale. I'm going else where! Pitiful!!!!!!!!!!!!!!!!!!!!!!!!!!!! I don't care what kind of product you make, Apple, but if you fail to provided easy and helpful support you will lose customers. I think that's already happening, right!

Hey Wanderer

I have used this Apple store since they opened in Green Hills and I've always had the best customer service. They have always gone above and beyond for me. I have several apple products and always take them here to get repaired. I highly recommend them. The only downfall is that the store is always so busy.

savannah selby

The service was great. My MacBook Pro wouldn't turn on and they were able to diagnose the problem within 20 minutes. The man that helped me was very kind and understanding and tried to help me find affordable options to replace/fix my laptop. I wish the pricing was better (obviously), but that isn’t the staff’s fault. This Apple store has never let me down.

Mike Paschall

I was here last week to purchase an Apple Care plan for my new iPad Pro and the staff was both professional and enthusiastic. The new 13 inch MacBook Pro was just released just a few days earlier and Joey was very helpful with my purchase. He was patient in answering my questions and letting me get hands on with the new MacBook with no pressuring me to make a sale. I walked out with my new MacBook and it was a excellent buying experience.

Michael McCaskill

Let me tell you after my experience today I’m a faithful supporter for life. They took care of me in a huge way at zero extra cost to me. Thanks a bunch guys.

Valerie McConnell

0 Customer service. I checked in at 2:10. 4:00 I was still waiting. I went to the guy 3 times who checked me in and all times he said it wouldn't be much longer!! And, I waited and waited and waited. When I realized people who came after me were being seen, I saw they were purchasing iPhones, iPads, etc. I had a technical problem with my IPhone 6S!!! Finally, I went to one technical person who told me he would help me after he helped someone else but a tall, slim young mans with long curly black hair tattoos and red sneakers spoke up and apologized for my wait and said he would help me. I'm describing him as unfortunately I didn't get his name. He was kind, informative and helpful. Thank you to him and only him. This is my 2nd iPhone but the Apple experience here was horrific!!!

Cristan Hillsman

I was extremely happy with my whole experience at this apple location. After nearly a month of going back and forth with Verizon about a speaker issue with my nearly brand new phone,I decided the hour long drive to Apple would be worth it.The store was very busy at 10:45 am but I was promptly greeted and quickly helped, I also had my wild two year old with me so time was of the essence. They were quick to give my phone a diagnosis and offer me a brand new phone to replace my defective device. I was in and out in under 30 minutes and they were helpful polite and efficient. I'm very pleased and will now know the hour long trip is well worth it.

AlAN Merlin

Very friendly staff. The only good place with a good looking mall to purchase apple products

Juice

Everything was done exactly like I asked. Minus 1 star for the wait time

Adrian Hardin,Sr

Awesome Service and Technical Support

Alex Smith

Glad to see that I'm not the only one who's got an issue with Apple right now. My family will not be upgrading to another Apple product in the future. We will continue to use the ones we have now until they are unusable (which probably wont be long), but we will be buying from other companies from now on. My husband bought a used phone online and we realized it was still connected to the previous owners iCloud account. After multiple visits to the Apple Store and being turned away because they can't do anything for us we have decided that we will no longer buy from Apple. We had a friend that had the same issue with HER OWN device, but simply forgot her password.. Apple rendered her device useless unless she could remember her credentials. I think this is an absolutely ridiculous security feature. I understand deterring people from stealing phones (MAYBE), but Apple should have a way of disabling this feature. At this point my husband is out the money and the phone is useless. We may be able to get back a small amount of the money spent on a trade in, or selling it to a third-party for the parts, which an Apple Rep suggested to us but we are pretty appalled that there was nothing that Apple could do for us.. Bye-bye Apple, we are not coming back!

paulette newman

The BEST customer service....always helpful, friendly and knowledgeable.

Jae Lee

I’ve been to a lot of apple stores throughout the world and this place was far worst Apple Store service provided ever ...a sales person had no clue, just bunch of BS and not be able to answer my core questions. I can’t believe this kind of person who works there. Another thing was that I checked in but people checked in behind me were served before me... that’s not fair and they had no idea that happened except “sorry” when confronted. Their system fails alot I bet! I would not waste my time to come to this place ever again...at this rate of going down, Apple will be come like once number one mobile phone company, Nokia. I made my mine to get a new iphone, walked in to trade in my phone, but walked out with nothing and disapponted. So stupid!

931 Productions

If any way possible go to cool springs mall store to get anything done. Walked in green hills they tried to blame me for bent phone and tried to charge me to buy a new phone. Took it to cool springs they told me battery was swelled and swapped phone out for a new one free of charge. I will bring my business to cool springs every time.

Charles Walker

I am on vacation, and my IPhone X had a screen issue. You all got me in, fixed, and running again. My first visit to an Apple Store and I was highly impressed.

Dan Daniel

Great customer service and very nice store!! I brought in an Iphone6 for the $30 battery replacement. I went by 9:15am, 45 minutes before the store opened, and 2 people were out front checking in customers. They took my Iphone6 and had the battery replaced by the time they opened at 10:00 am.

Andrew Cuevas

A very good Apple Store! I dropped off my computer for some repairs and they were able to fix it very efficiently. The staff there are incredibly personable and knowledgeable, you have nothing to worry about!

Lenee Hagewood

AWESOME SERVICE

Sean Raper

Ok so this is my first experience with this location. I should start out by saying that I love Apple products. I have an “i” everything and as someone who has tried the other side (android) extensively, I always find myself preferring Apple products for their simplicity and ease. Today I decided to go to this location and look at some new products. Upon arriving at the mall I spent about 10 min trying to find parking, and with no success I turned to the parking garage. To be fair I did find parking in the garage fairly quickly, however I should note two things of importance. The parking garage has a clearance bar upon entering that barely fits a standard f150. So if your vehicle is lifted you probably won’t get in without scratching your roof up. Second I found the walk to the mall from the parking garage to be long, with sections where you are forced to walk into the road, not ideal whatsoever if you have children. Once I entered the mall I was hard pressed to find a mall map to locate the Apple store. After walking around for a little while I finally came upon what I had been looking for only to discover that the APPLE STORE IS CLOSED FOR RENOVATION. Major letdown! I am not sure when it’s supposed to reopen but as of today March 7th it is closed.

Mc Ren

Is it that hard to have humans answer the phone there??? 40-50 minute wait to get a call back??? What kind of store is this?

Daniel Cutchens

Shout out to Caleb for helping me out with my overheating phone! Went in, was told it would be about 10 minutes before someone could help me, and was helped in 10 minutes. Caleb was funny and very helpful. Colin and the new girl were also great.

jay dee

I took my daughter there to buy a new iphone. Everything was going well with the customer service until we were directed to Samuel for help with our purchase. He flat out lied to me about the trade in value of her old phone, even though I had already looked up the value on the Apple website. Then when he scanned her phone the same amount showed ($200). He then tried to hide his scanning device and proceeded to punch buttons and said the most would be $50 (along with lots of other lies), but would not show me the screen. So I told him I didn't believe him because I saw the screen and walked out. My daughter was so upset I turned around and went back in the store. Another associate helped me and he told me the value was $200. He then had to get someone else to complete the sale and that person also scanned the phone and the value was $200. My daughter eventually left the store happy and the terrible experience turned into a more pleasant one on the second try. But something needs to be done about Samuel, his customer service skills are lacking, to say the least and when is flat out lying to customers ever a good idea? Especially when they call you out on it and you continue to lie and not try to be helpful. One would think he is putting the money in his own pocket!

Steven Sudduth

Came in with an old iPhone 6 which had lines on the display - no cracks. Explained that i was giving it to niece for Xmas and showed phone to apple rep. Got my info and asked me to wait and look around store. 45 minutes later a rep found me and started looking at phone. Spent 20 minutes trying to reset Apple ID password with him as he kept going to help other customers. After he locked me completely out of apple system recovery for 24 hours, we gave up on resetting and he told me it would be $129 to replace screen as it was out of warranty. I explained that’s high and asked why the first rep just didn’t tell me that an hour and half ago. Showed him my wife and is IPhone XS and Xs plus and watches and iPad on account. He explained $129 is their cost which is absolutely false. Ridiculous how apple continues to try and squeeze more money out of people after buying thousands of dollars on phones and waste valuable time

Rose Music Group

I'm writing this as I stand in the Apple Store in Green Hills. I have an Apple Care package that the benefit of which is phone replacement. My phone got fried in the sun (one of the reasons I will be switching to a Samsung) and I come in to register to wait for 45 minutes (standing no chairs) only to watch a young lady with a similar problem, with NO apple care walk in and immediately be served because she was purchasing a new phone to replace. They clearly are only interested in the customers that are about to give them another $500. This will be my last time owning an iPhone.

Jean Finley

Went in because an update froze my phone. Tyler completely reset my phone AFTER being asked NOT to do so I lost everything. All pics/ videos from about may to present, gone. All my notes with important work information, gone. Voice memos, apps, everything erased with no way to get it back. Apple has since tried their best to make it right but nothing can replace that valuable information. I just want to warn people about this location. I have never had an experience like this at an apple store.

Boris Sancho

They are amazing!!

Chris Howard

Sum it up by simply suggesting you visit the other location in Cool Springs. Several posts about battery service issues listed, but I didn't read them until after I visited the store. Store personnel set up appointments for services they can't perform because they don't have parts. Management explained that it wasn't THEIR fault because personnel couldn't see inventory for batteries or other replacement parts while scheduling the appointments. Nothing in the process was their fault, it was actually mine because I drove an hour to this location instead of the Cool Springs location which actually can apparently check inventory levels before scheduling. Just save yourself some hassle for service issues and go to the other store.

Thomas Abruzzo

Newly renovated. Really nice. Helpful staff. All devices available to sample

Danielle Morton

Thank you Mac for your help in the store today. I'd give you 10 stars if I could. Danielle from Comer, GA

Catina Barnes

They remodeled and it look better

matt weems

Bought a new iPhone 11. Charging cable doesn’t work out of the box. Told me it will be 35-45 min wait to exchange a brand new iPhone cable. Will not be back, and this is officially my last apple purchase.

Rohan Ellis

Pretty fancy and quiet

Aby AlQamar

Had a software problem and my iPhone was dead, they don't give solution or even try. Just kept convincing to pay $300 and replace it. Comeback home, checked online and tried different approaches till it worked again. Visiting this location is a waste of time and unreliable.

Hessain Haris

apple is trash never ever buy a phone from there i went there because my iPad air 2 was broken they treated me badly and made me wait for a long time and when i finally got help they just barley looked at the iPad and said i have to buy a new one and the iPad is junk so if i was someone trying to purchase any phone go to Samsung best out there

Linda Thomas

My experience was excellent except for the exaggerated wait time... and even that, the week of Christmas, wasn't that bad. I arrived around 11:45, I had an appointment for 12:35, and left just after 1:00. I was seen by three customer service associates in this time, and left with a brand new phone because mine couldn't be fixed. Everyone was polite and courteous; it appeared as though they have excellent communication within their units. The store was immaculate and although there were so many warm bodies in there everything ran very efficiently and everyone seemed very pleased with their service.

David Leitner

Very nice and clean new mall. Friendly and helpful proprietors

Thomas Rockwell

We made an appointment to have my wife’s battery replaced at 6:15 PM on Saturday January 6. We arrived and they said they don’t have any, to come back in a couple of weeks. Apple’s scheduling system asks what the appointment is for so why did it make an appointment for something they don’t have? The “Genius” just told us that and to have a nice day and moved on to the next person. They were very successful in screwing up, making us feel like they don’t give a damn, then proving it. I think we are going to give Samsung a try.

Micca Campbell

I will NEVER buy another Apple product! WORSE customer service EVER!!!!!! You can't talk to anyone or make an appointment. Apple needs to realize that not every problem can be solved by answering automated questions. And not everyone has an Apple computer. I've spent 3 hrs today trying to get help from a real person and I was sent again and again through automated questioning. If I could answer I wouldn't need an appointment. We are a family of five. Today, I have put all 5 of our apple phones on the enternet for sale. I'm going else where! Pitiful!!!!!!!!!!!!!!!!!!!!!!!!!!!! I don't care what kind of product you make, Apple, but if you fail to provided easy and helpful support you will lose customers. I think that's already happening, right!

Hey Wanderer

I have used this Apple store since they opened in Green Hills and I've always had the best customer service. They have always gone above and beyond for me. I have several apple products and always take them here to get repaired. I highly recommend them. The only downfall is that the store is always so busy.

savannah selby

The service was great. My MacBook Pro wouldn't turn on and they were able to diagnose the problem within 20 minutes. The man that helped me was very kind and understanding and tried to help me find affordable options to replace/fix my laptop. I wish the pricing was better (obviously), but that isn’t the staff’s fault. This Apple store has never let me down.

Mike Paschall

I was here last week to purchase an Apple Care plan for my new iPad Pro and the staff was both professional and enthusiastic. The new 13 inch MacBook Pro was just released just a few days earlier and Joey was very helpful with my purchase. He was patient in answering my questions and letting me get hands on with the new MacBook with no pressuring me to make a sale. I walked out with my new MacBook and it was a excellent buying experience.

Michael McCaskill

Let me tell you after my experience today I’m a faithful supporter for life. They took care of me in a huge way at zero extra cost to me. Thanks a bunch guys.

Cristan Hillsman

I was extremely happy with my whole experience at this apple location. After nearly a month of going back and forth with Verizon about a speaker issue with my nearly brand new phone,I decided the hour long drive to Apple would be worth it.The store was very busy at 10:45 am but I was promptly greeted and quickly helped, I also had my wild two year old with me so time was of the essence. They were quick to give my phone a diagnosis and offer me a brand new phone to replace my defective device. I was in and out in under 30 minutes and they were helpful polite and efficient. I'm very pleased and will now know the hour long trip is well worth it.

AlAN Merlin

Very friendly staff. The only good place with a good looking mall to purchase apple products

Juice

Everything was done exactly like I asked. Minus 1 star for the wait time

Randolph McKinney

I purchased a used Xr iphone online. It is my first iphone, so I went to the Apple store in Green Hills for assistance on 10/10/2019. An employee met me at the door with a warm greeting asking what could she could do for me. When I told her she changed her tone changed. I was now an undesirable in her eyes. I mistakenly thought they would gladly help me as a new customer. Not so. She showed her derrière and it was not pretty.

Alex Smith

Glad to see that I'm not the only one who's got an issue with Apple right now. My family will not be upgrading to another Apple product in the future. We will continue to use the ones we have now until they are unusable (which probably wont be long), but we will be buying from other companies from now on. My husband bought a used phone online and we realized it was still connected to the previous owners iCloud account. After multiple visits to the Apple Store and being turned away because they can't do anything for us we have decided that we will no longer buy from Apple. We had a friend that had the same issue with HER OWN device, but simply forgot her password.. Apple rendered her device useless unless she could remember her credentials. I think this is an absolutely ridiculous security feature. I understand deterring people from stealing phones (MAYBE), but Apple should have a way of disabling this feature. At this point my husband is out the money and the phone is useless. We may be able to get back a small amount of the money spent on a trade in, or selling it to a third-party for the parts, which an Apple Rep suggested to us but we are pretty appalled that there was nothing that Apple could do for us.. Bye-bye Apple, we are not coming back!

paulette newman

The BEST customer service....always helpful, friendly and knowledgeable.

Jae Lee

I’ve been to a lot of apple stores throughout the world and this place was far worst Apple Store service provided ever ...a sales person had no clue, just bunch of BS and not be able to answer my core questions. I can’t believe this kind of person who works there. Another thing was that I checked in but people checked in behind me were served before me... that’s not fair and they had no idea that happened except “sorry” when confronted. Their system fails alot I bet! I would not waste my time to come to this place ever again...at this rate of going down, Apple will be come like once number one mobile phone company, Nokia. I made my mine to get a new iphone, walked in to trade in my phone, but walked out with nothing and disapponted. So stupid!

931 Productions

If any way possible go to cool springs mall store to get anything done. Walked in green hills they tried to blame me for bent phone and tried to charge me to buy a new phone. Took it to cool springs they told me battery was swelled and swapped phone out for a new one free of charge. I will bring my business to cool springs every time.

Charles Walker

I am on vacation, and my IPhone X had a screen issue. You all got me in, fixed, and running again. My first visit to an Apple Store and I was highly impressed.

Dan Daniel

Great customer service and very nice store!! I brought in an Iphone6 for the $30 battery replacement. I went by 9:15am, 45 minutes before the store opened, and 2 people were out front checking in customers. They took my Iphone6 and had the battery replaced by the time they opened at 10:00 am.

Andrew Cuevas

A very good Apple Store! I dropped off my computer for some repairs and they were able to fix it very efficiently. The staff there are incredibly personable and knowledgeable, you have nothing to worry about!

Lenee Hagewood

AWESOME SERVICE

Sean Raper

Ok so this is my first experience with this location. I should start out by saying that I love Apple products. I have an “i” everything and as someone who has tried the other side (android) extensively, I always find myself preferring Apple products for their simplicity and ease. Today I decided to go to this location and look at some new products. Upon arriving at the mall I spent about 10 min trying to find parking, and with no success I turned to the parking garage. To be fair I did find parking in the garage fairly quickly, however I should note two things of importance. The parking garage has a clearance bar upon entering that barely fits a standard f150. So if your vehicle is lifted you probably won’t get in without scratching your roof up. Second I found the walk to the mall from the parking garage to be long, with sections where you are forced to walk into the road, not ideal whatsoever if you have children. Once I entered the mall I was hard pressed to find a mall map to locate the Apple store. After walking around for a little while I finally came upon what I had been looking for only to discover that the APPLE STORE IS CLOSED FOR RENOVATION. Major letdown! I am not sure when it’s supposed to reopen but as of today March 7th it is closed.

Mc Ren

Is it that hard to have humans answer the phone there??? 40-50 minute wait to get a call back??? What kind of store is this?

Daniel Cutchens

Shout out to Caleb for helping me out with my overheating phone! Went in, was told it would be about 10 minutes before someone could help me, and was helped in 10 minutes. Caleb was funny and very helpful. Colin and the new girl were also great.

jay dee

I took my daughter there to buy a new iphone. Everything was going well with the customer service until we were directed to Samuel for help with our purchase. He flat out lied to me about the trade in value of her old phone, even though I had already looked up the value on the Apple website. Then when he scanned her phone the same amount showed ($200). He then tried to hide his scanning device and proceeded to punch buttons and said the most would be $50 (along with lots of other lies), but would not show me the screen. So I told him I didn't believe him because I saw the screen and walked out. My daughter was so upset I turned around and went back in the store. Another associate helped me and he told me the value was $200. He then had to get someone else to complete the sale and that person also scanned the phone and the value was $200. My daughter eventually left the store happy and the terrible experience turned into a more pleasant one on the second try. But something needs to be done about Samuel, his customer service skills are lacking, to say the least and when is flat out lying to customers ever a good idea? Especially when they call you out on it and you continue to lie and not try to be helpful. One would think he is putting the money in his own pocket!

Steven Sudduth

Came in with an old iPhone 6 which had lines on the display - no cracks. Explained that i was giving it to niece for Xmas and showed phone to apple rep. Got my info and asked me to wait and look around store. 45 minutes later a rep found me and started looking at phone. Spent 20 minutes trying to reset Apple ID password with him as he kept going to help other customers. After he locked me completely out of apple system recovery for 24 hours, we gave up on resetting and he told me it would be $129 to replace screen as it was out of warranty. I explained that’s high and asked why the first rep just didn’t tell me that an hour and half ago. Showed him my wife and is IPhone XS and Xs plus and watches and iPad on account. He explained $129 is their cost which is absolutely false. Ridiculous how apple continues to try and squeeze more money out of people after buying thousands of dollars on phones and waste valuable time

Rose Music Group

I'm writing this as I stand in the Apple Store in Green Hills. I have an Apple Care package that the benefit of which is phone replacement. My phone got fried in the sun (one of the reasons I will be switching to a Samsung) and I come in to register to wait for 45 minutes (standing no chairs) only to watch a young lady with a similar problem, with NO apple care walk in and immediately be served because she was purchasing a new phone to replace. They clearly are only interested in the customers that are about to give them another $500. This will be my last time owning an iPhone.

Jean Finley

Went in because an update froze my phone. Tyler completely reset my phone AFTER being asked NOT to do so I lost everything. All pics/ videos from about may to present, gone. All my notes with important work information, gone. Voice memos, apps, everything erased with no way to get it back. Apple has since tried their best to make it right but nothing can replace that valuable information. I just want to warn people about this location. I have never had an experience like this at an apple store.

Boris Sancho

They are amazing!!

Chris Howard

Sum it up by simply suggesting you visit the other location in Cool Springs. Several posts about battery service issues listed, but I didn't read them until after I visited the store. Store personnel set up appointments for services they can't perform because they don't have parts. Management explained that it wasn't THEIR fault because personnel couldn't see inventory for batteries or other replacement parts while scheduling the appointments. Nothing in the process was their fault, it was actually mine because I drove an hour to this location instead of the Cool Springs location which actually can apparently check inventory levels before scheduling. Just save yourself some hassle for service issues and go to the other store.

Thomas Abruzzo

Newly renovated. Really nice. Helpful staff. All devices available to sample

Danielle Morton

Thank you Mac for your help in the store today. I'd give you 10 stars if I could. Danielle from Comer, GA

if Kats

The lady here was rushed and rude. She even radio called the other workers to ask when she can take a break, in the middle of asking what was wrong with my phone.

Timothy Trudeau

This is one of the nicest night clubs (that's opened during the day) that I've been to. Good music. Lots of cool devices to play with. Friendly staff. Comfortable modern furniture. I understand that they are even willing to sell some of the items there if you pony up. A mall is a weird location for a club, but maybe that's why they are open during the day.

stace fallin-travis

The Wait! I was told an 45 min. wait. Funny how it's been 1 hr. and half. Watching people come in after my son and I and they are getting taken care of...Really! This store is a joke!!! Never coming back here again and thank god my kids have Samsung Galaxy phones now.

Kristina Coverdell

I’m in town for my honey moon, and while on vacation in Mexico my phone was in a supposedly water proof pouch and it wasn’t. My phone was in my otter box too and the case barely got water in it. I’ve never had such a bad experience at a apple store. I’m also a loyal customer, and have a iPad, watch, and Mac book. The first guy I talked to was nice and trying all he could do, but they couldn’t get it opened even if I asked and said if they were to mess it up more I’d just buy a new phone. Also, this is a iPhone X that is suppose to be water resistant. I talked to the sales guy, which was confused and treated me like I was a nobody, then the manager comes over and tries to explain everything. I get it, I have water in my phone, but my screen is still working. I’m wanting to buy the Xr then for the ad price but they can’t give me full trade in value, so i can’t get that ad price. You’re a apple store, and apple stands by their product. The manager was rude, and while this was all going all the employees were playing around like kids, very unprofessional.

G Duvall

Big store with lots of products available for demonstration and to get a feel for. We were here for an iPhone 6 battery replacement. They checked us in and took the phone and told us to return 2.5 hours later.

The Element

I had such a wonderful experience! First off, I was helped quickly and efficiently. The genius I worked with (some beautiful girl with a cool nose ring) was very helpful, informative and forthcoming. I walked in expecting the worst and,instead, was helped with the utmost care. Green hills Apple store is a winner for sure

john ford

Very good great people

Cassie Ford

I arrived for my appointment and wasn’t helped for close to an hour it took them 50 mins to get to me, and when they told me a rep was ready she continued to work with another person for another 14 mins so it took them over an hour to talk to me. And was no help at all completely waisted my entire day since I drove 40 mins to the store.

LaJoia Harrell

If you enjoy being treated like a 2nd class citizen, not get helped with your issue, and have the employees tell you that they're all busy, even though you are physically watching them do nothing, then the Green Hills Apple Store is the right place to be. No one wants to help you in this store. It's never a good experience. Save yourself the frustration and go to the Cool Springs location. You've been warned.

Meleshia Birdsong-Vaughn

I am appalled at the lack of service that the store branch itself was able to offer me. I was there to simply figure out what was wrong with my Iphone 5s (which turned out to be a faulty battery of which they installed). They then proceded to tell me that I did not set up an appointment with them as well as tell me that the ISBN number that was located on the back of my phone did not exist on Apples database. When I know good an well that it was fine when I scheduled the appointment the day before. I was then asked to wait in the store while they tried to fix my phone I waited for at least 2hrs. and missed part of my college classes while waiting. I went home that night and discovered the faulty battery where the adhesive strips had been replaces with pieces of double sided tape and the battery was bloated and a hair-like puncture on the device leaking a sweet fragrance. I decided then and there I was done with Apple and their terrible customer service and ordered a replacement from a trusted battery retailer. After the 20min it took me to replace and install the new battery (after a lot of frustration might I add) I fixed my problem without the help of Apple.

Heather Holt

Lovely place and lovely people! It does get busy of course but there will always be someone there to help you if you have a bit of patience. Apple is amazing to their customers.

Oleksandr Kisilenko

I have bought a new 27 Retina iMac. Magic mouse had a little backlash. I have just asked manager if it is possible to replace it and I have got new mouse in 15 seconds! Amazing service.

Cheryl Cole

Don't waste your time at this place! I scheduled an appointment to have my screen fixed. After sitting there for an hour, I was told to come back the next day and expect the process to take an hour.

Richard Laumann

Drove 20 minutes to get here to find out it’s closed. Not even a sign in the mall. Had to ask somebody where the store was and that it was closed.

Zandia

I purchased a iPhone 7 at the Apple store The I phone i purchased is not able to be used , it will not update and I’m not allowed to use cellular data . Even though the problem is something that apple is responsible for they are refusing to take care of the damages until I pay for a cracked camera lens. This is very unprofessional and I Definitely would NOT purchase another I phone.

Claudia McCulloch

Bobby did extensive research on our new MacMini and found a 1 in 10,000 obtuse issue related to FileVault encryption. He gave us a solution which we implemented as soon as we got home and it worked. He’s fantastic. Brilliant! Thank you, Bobby! Claudia McCulloch

George Dahir

New store very disappointing! Not worth the wait. Rude staff. Had Apple Watch series 4 on display, but when you touch one, the scrawny kid with pimples yells at you to put it back. I have owned Apple for 15+ years, the quality and innovation continue to decline. I was thinking about making the switch to PC and Samsung. Now I am convinced with the rude, arrogant staff plus substandard store and products. My time to switch is now. Avoid this store.

Christian Bankhead

Very disappointed with the Genius Bar service. Phone randomly stopped working and they said it was water damage and purposed I buy a new one. The lady helping was super nice but said the manager would not let her exchange it. We new it wasn’t water damage as the phone had never been submerged and it was water resistant and took it to another store to verify. They showed us how the phone has moisture indicators and that they were dry. They helped us get our exchanged as part of the warranty.

Elise Moore

I've always had great friendly service here. Staff is knowledgeable and takes all the time you need to help make decisions

Zachary Romero

Was my first time visiting an Apple Store and it was great! The store was slam packed with people but the wait wasn't very long for a virus on a MacBook. The tech got the virus off quickly and also did some fixes to my iPhone all free of charge. Awesome customer service!

Dewitt Powers

Super helpful. In and out in no time even though the store was pretty busy. I got a replacement on a defective Pencil in less than 10 minutes.

Toys & Kids

Apple have great customer service as soon as I entered the store the employee walked right up to me assistant me right away and had someone to fix my iPhone !

raju reddy

Bad service.

Zoe Wellknown

Not only did they fit me in after my appointment didn't make it in the schedule, but I got the most excellent employee! Her name is Chelsey Vance and she not only solved my issues with my device but she juggled two other customers successfully! One of them had three phones for her to check out! She was polite and efficient! I hope they know what a great employee they have!!!

M Baker

I’ve been buying Apple products at the green hills store for 10 years and have always had an amazing experience. Whether buying new items or for technical support, I’ve always been treated wonderfully. This store is the best

Phyllis Ahlman

Chris at the GH store is definitely helpful and knows his stuff. I look for him.....store is too crowded to really allow staff sufficient time to really work with you. Calling to talk to anyone is an impossible situation...you get a stupid computer. All I want is to schedule an appt with the genius bar....no way to do it on line. Hold times and their music are awful.

Aaron Weiss

8 month old apple iPhone X worked perfect before I updated it. Went in and they said it was out of warranty because the replacement phone I bought 8 months ago only comes with a 3 month warranty. They NEVER one time had a apple genius tech even look at it. They just ran the test from a IPAD and said everything is coming back good and it should work. Then did 2 resets and said that it would be $550 to buy a replacement phone. All the time it was never even looked at by a Apple genius tech. Then when I told my wife what was going on the manager said I was being too loud and that she would have security escort me out. I told her I would leave as soon as she wrote her name for me to report her to cooperate. This is how they treat you at Apple now. Sad sad day. Her name was Shamane.

qqmsq qqmsq

Customer service is horrible, genius team is worst than any small business shop, I expected Apple to be way better than this , very disappointing!

Roger D

Long wait but worth it, friendly and professional service

Steven Brewston

I love going into this store- the service is okay but again, they are always busy and everyone seems to be always helping someone. Thanks for my apple watch series 3!

BenZo

Huge selection of Apple products. The only grip I have is that you can buy a new iPhone, out the door... But to purchase a refurbished phone you have to go to their website and order and wait! I like to look at the product and feel its texture and imperfections if any, instead of looking at the same picture that when the phone was in the catalog for pre-order. Not to meantion how can you get anybody on impulse buying if the have to order it online. Order phone, wait, receive then drive to store and see what cases and accessories you want for it... By that time I've stopped at 3 other big box stores b4 getting back to the other side of town where the only one of two apple stores are for my city, by then I'm broke or so close to it I'm not gonna buy anything else for it because the wife is very upset with my spending habits. please come up with other options for refurbished product sales. I refuse to purchase my kids 10 & 11 yrs old a new $ 7 to 800 doller phone! even if it was 1 day a month refurbished day, come one come all!!! get your factory refreshed iPhones and Apple products!!! SUNDAY!!! SUNDAY!!! SUNDAY!!! or something like that?¿?

Phillip Baugh

Beautiful place with just about every the u cld won't all the top lables are there

Sathiya

Good place to visit

Cindy Adkins

Associates are friendly and professional!

Cynthia L

Nathan is a wonderful help at the Genius Bar

Vick Braswell

Excellent customer service from beginning to end. Crystal was amazing and went above and beyond to take care of my issue. I set an appointment earlier in the day and despite the amount of people that we needing assistance they were prompt and punctual with me and I left completely satisfied and happy I went! Thanks again Crystal!!

Stephanie Vaughn, Psy.D.

I brought my son's laptop Mac in after we couldn't get rid of the white screen of death. My genius (Davis) determined that the hard drive was fried and because we owned it for just over a year, the warranty had expired. The incredible blessing was that he said, "but we'll replace it anyway..it's just barely over warranty" I have NEVER had an experience like that. Thank you soooo much! We will be a Mac family for life!

Wes T

Visited the Genius Bar w/ an appt due to malware issue on my MacBook. Was literally fixed in 2 minutes. Very friendly service.

Lillie Dearman

They treat anyone over 40 like we don’t have a brain and they’re only solution is to everything is to reset your iPhone as a new phone even if they’ve already done that several times

Douglas Weigher

Very nice

Tracey West

One star for sending me home with a defective phone 3 times now in less than a month. Today at my appointment they advised me I could go to Bestbuy so I didn't have to drive from Murfreesboro again. After I went home and went through resetting my phone to a new phone as they suggested it didn't work. I went to Bestbuy and they gave me a new sim card that worked for an hour, now I have no phone again and I'm very frustrated!

Debbie Hughes

Had great service and had my phone repaired in 40 minutes after having an awful experience at the Mac store in Chattanoog

MarcoBinsfeld .

If you want to buy products if Apple, this place have it. Good store.

inas jasim

Great customer service

mashedpotatoes

The Geniuses here are very friendly and communicative with customers. The are plenty of iPhones, iPods, iPads, and more to try out. This place has a wide open space and is usually very crowded. I sometimes go to the mall with a friend to do the paperclip challenge and I stop here sometimes.

Joy Ray

Clay was extremely helpful in getting me a replacement phone. I was in and out in a timely manner with all my questions answered

jbusey101 .

Zero stars should be an option. I walked out of this store wasting 2.5 hours and no resolve to the inability of my iPhone 7 plus to make phone calls. My microphone IC issue did not happen until after I installed ioS 12.1.2 and the only option I had from the tech was to purchase a new phone despite Apple Support stating that I can get it repaired. Keith apparently did not seem to know this and was hard-pressed in stating that the phone was "irreparable". No worries, I opened a new case # with Apple Support with a setup appointment to do the repair at Best Buy.

Massbaum

What a great Apple store!! I’ve made appointments here and come in for several different reasons and always leave satisfied.. The staff here is friendly and helpful, and they always work hard to get you what you need.. They can definitely get busy so it’s always a good idea to book your appointment online..

if Kats

The lady here was rushed and rude. She even radio called the other workers to ask when she can take a break, in the middle of asking what was wrong with my phone.

Timothy Trudeau

This is one of the nicest night clubs (that's opened during the day) that I've been to. Good music. Lots of cool devices to play with. Friendly staff. Comfortable modern furniture. I understand that they are even willing to sell some of the items there if you pony up. A mall is a weird location for a club, but maybe that's why they are open during the day.

stace fallin-travis

The Wait! I was told an 45 min. wait. Funny how it's been 1 hr. and half. Watching people come in after my son and I and they are getting taken care of...Really! This store is a joke!!! Never coming back here again and thank god my kids have Samsung Galaxy phones now.

Kristina Coverdell

I’m in town for my honey moon, and while on vacation in Mexico my phone was in a supposedly water proof pouch and it wasn’t. My phone was in my otter box too and the case barely got water in it. I’ve never had such a bad experience at a apple store. I’m also a loyal customer, and have a iPad, watch, and Mac book. The first guy I talked to was nice and trying all he could do, but they couldn’t get it opened even if I asked and said if they were to mess it up more I’d just buy a new phone. Also, this is a iPhone X that is suppose to be water resistant. I talked to the sales guy, which was confused and treated me like I was a nobody, then the manager comes over and tries to explain everything. I get it, I have water in my phone, but my screen is still working. I’m wanting to buy the Xr then for the ad price but they can’t give me full trade in value, so i can’t get that ad price. You’re a apple store, and apple stands by their product. The manager was rude, and while this was all going all the employees were playing around like kids, very unprofessional.

G Duvall

Big store with lots of products available for demonstration and to get a feel for. We were here for an iPhone 6 battery replacement. They checked us in and took the phone and told us to return 2.5 hours later.

The Element

I had such a wonderful experience! First off, I was helped quickly and efficiently. The genius I worked with (some beautiful girl with a cool nose ring) was very helpful, informative and forthcoming. I walked in expecting the worst and,instead, was helped with the utmost care. Green hills Apple store is a winner for sure

john ford

Very good great people

Cassie Ford

I arrived for my appointment and wasn’t helped for close to an hour it took them 50 mins to get to me, and when they told me a rep was ready she continued to work with another person for another 14 mins so it took them over an hour to talk to me. And was no help at all completely waisted my entire day since I drove 40 mins to the store.

LaJoia Harrell

If you enjoy being treated like a 2nd class citizen, not get helped with your issue, and have the employees tell you that they're all busy, even though you are physically watching them do nothing, then the Green Hills Apple Store is the right place to be. No one wants to help you in this store. It's never a good experience. Save yourself the frustration and go to the Cool Springs location. You've been warned.

Heather Holt

Lovely place and lovely people! It does get busy of course but there will always be someone there to help you if you have a bit of patience. Apple is amazing to their customers.

Oleksandr Kisilenko

I have bought a new 27 Retina iMac. Magic mouse had a little backlash. I have just asked manager if it is possible to replace it and I have got new mouse in 15 seconds! Amazing service.

Cheryl Cole

Don't waste your time at this place! I scheduled an appointment to have my screen fixed. After sitting there for an hour, I was told to come back the next day and expect the process to take an hour.

Richard Laumann

Drove 20 minutes to get here to find out it’s closed. Not even a sign in the mall. Had to ask somebody where the store was and that it was closed.

Zandia

I purchased a iPhone 7 at the Apple store The I phone i purchased is not able to be used , it will not update and I’m not allowed to use cellular data . Even though the problem is something that apple is responsible for they are refusing to take care of the damages until I pay for a cracked camera lens. This is very unprofessional and I Definitely would NOT purchase another I phone.

Claudia McCulloch

Bobby did extensive research on our new MacMini and found a 1 in 10,000 obtuse issue related to FileVault encryption. He gave us a solution which we implemented as soon as we got home and it worked. He’s fantastic. Brilliant! Thank you, Bobby! Claudia McCulloch

George Dahir

New store very disappointing! Not worth the wait. Rude staff. Had Apple Watch series 4 on display, but when you touch one, the scrawny kid with pimples yells at you to put it back. I have owned Apple for 15+ years, the quality and innovation continue to decline. I was thinking about making the switch to PC and Samsung. Now I am convinced with the rude, arrogant staff plus substandard store and products. My time to switch is now. Avoid this store.

Christian Bankhead

Very disappointed with the Genius Bar service. Phone randomly stopped working and they said it was water damage and purposed I buy a new one. The lady helping was super nice but said the manager would not let her exchange it. We new it wasn’t water damage as the phone had never been submerged and it was water resistant and took it to another store to verify. They showed us how the phone has moisture indicators and that they were dry. They helped us get our exchanged as part of the warranty.

Elise Moore

I've always had great friendly service here. Staff is knowledgeable and takes all the time you need to help make decisions

Zachary Romero

Was my first time visiting an Apple Store and it was great! The store was slam packed with people but the wait wasn't very long for a virus on a MacBook. The tech got the virus off quickly and also did some fixes to my iPhone all free of charge. Awesome customer service!

Dewitt Powers

Super helpful. In and out in no time even though the store was pretty busy. I got a replacement on a defective Pencil in less than 10 minutes.

Toys & Kids

Apple have great customer service as soon as I entered the store the employee walked right up to me assistant me right away and had someone to fix my iPhone !

raju reddy

Bad service.

Zoe Wellknown

Not only did they fit me in after my appointment didn't make it in the schedule, but I got the most excellent employee! Her name is Chelsey Vance and she not only solved my issues with my device but she juggled two other customers successfully! One of them had three phones for her to check out! She was polite and efficient! I hope they know what a great employee they have!!!

M Baker

I’ve been buying Apple products at the green hills store for 10 years and have always had an amazing experience. Whether buying new items or for technical support, I’ve always been treated wonderfully. This store is the best

Phyllis Ahlman

Chris at the GH store is definitely helpful and knows his stuff. I look for him.....store is too crowded to really allow staff sufficient time to really work with you. Calling to talk to anyone is an impossible situation...you get a stupid computer. All I want is to schedule an appt with the genius bar....no way to do it on line. Hold times and their music are awful.

Aaron Weiss

8 month old apple iPhone X worked perfect before I updated it. Went in and they said it was out of warranty because the replacement phone I bought 8 months ago only comes with a 3 month warranty. They NEVER one time had a apple genius tech even look at it. They just ran the test from a IPAD and said everything is coming back good and it should work. Then did 2 resets and said that it would be $550 to buy a replacement phone. All the time it was never even looked at by a Apple genius tech. Then when I told my wife what was going on the manager said I was being too loud and that she would have security escort me out. I told her I would leave as soon as she wrote her name for me to report her to cooperate. This is how they treat you at Apple now. Sad sad day. Her name was Shamane.

qqmsq qqmsq

Customer service is horrible, genius team is worst than any small business shop, I expected Apple to be way better than this , very disappointing!

Roger D

Long wait but worth it, friendly and professional service

Steven Brewston

I love going into this store- the service is okay but again, they are always busy and everyone seems to be always helping someone. Thanks for my apple watch series 3!

BenZo

Huge selection of Apple products. The only grip I have is that you can buy a new iPhone, out the door... But to purchase a refurbished phone you have to go to their website and order and wait! I like to look at the product and feel its texture and imperfections if any, instead of looking at the same picture that when the phone was in the catalog for pre-order. Not to meantion how can you get anybody on impulse buying if the have to order it online. Order phone, wait, receive then drive to store and see what cases and accessories you want for it... By that time I've stopped at 3 other big box stores b4 getting back to the other side of town where the only one of two apple stores are for my city, by then I'm broke or so close to it I'm not gonna buy anything else for it because the wife is very upset with my spending habits. please come up with other options for refurbished product sales. I refuse to purchase my kids 10 & 11 yrs old a new $ 7 to 800 doller phone! even if it was 1 day a month refurbished day, come one come all!!! get your factory refreshed iPhones and Apple products!!! SUNDAY!!! SUNDAY!!! SUNDAY!!! or something like that?¿?

Phillip Baugh

Beautiful place with just about every the u cld won't all the top lables are there

Sathiya

Good place to visit

Cindy Adkins

Associates are friendly and professional!

Cynthia L

Nathan is a wonderful help at the Genius Bar

Vick Braswell

Excellent customer service from beginning to end. Crystal was amazing and went above and beyond to take care of my issue. I set an appointment earlier in the day and despite the amount of people that we needing assistance they were prompt and punctual with me and I left completely satisfied and happy I went! Thanks again Crystal!!

Stephanie Vaughn, Psy.D.

I brought my son's laptop Mac in after we couldn't get rid of the white screen of death. My genius (Davis) determined that the hard drive was fried and because we owned it for just over a year, the warranty had expired. The incredible blessing was that he said, "but we'll replace it anyway..it's just barely over warranty" I have NEVER had an experience like that. Thank you soooo much! We will be a Mac family for life!

April Harrington

I truly wish I could give this company zero stars!! After the 11 update the home button stopped working and now it’s somehow my problem and I have to pay for it. I have never once been treated like anything other than a hassle by apple. Can’t wait for my new google phone ✌

Lillie Dearman

They treat anyone over 40 like we don’t have a brain and they’re only solution is to everything is to reset your iPhone as a new phone even if they’ve already done that several times

Douglas Weigher

Very nice

Debbie Hughes

Had great service and had my phone repaired in 40 minutes after having an awful experience at the Mac store in Chattanoog

MarcoBinsfeld

If you want to buy products if Apple, this place have it. Good store.

inas jasim

Great customer service

mashedpotatoes

The Geniuses here are very friendly and communicative with customers. The are plenty of iPhones, iPods, iPads, and more to try out. This place has a wide open space and is usually very crowded. I sometimes go to the mall with a friend to do the paperclip challenge and I stop here sometimes.

Joy Ray

Clay was extremely helpful in getting me a replacement phone. I was in and out in a timely manner with all my questions answered

jbusey101

Zero stars should be an option. I walked out of this store wasting 2.5 hours and no resolve to the inability of my iPhone 7 plus to make phone calls. My microphone IC issue did not happen until after I installed ioS 12.1.2 and the only option I had from the tech was to purchase a new phone despite Apple Support stating that I can get it repaired. Keith apparently did not seem to know this and was hard-pressed in stating that the phone was "irreparable". No worries, I opened a new case # with Apple Support with a setup appointment to do the repair at Best Buy.

Massbaum

What a great Apple store!! I’ve made appointments here and come in for several different reasons and always leave satisfied.. The staff here is friendly and helpful, and they always work hard to get you what you need.. They can definitely get busy so it’s always a good idea to book your appointment online..