Reviews of Simply Mac (Computer Repair)

Wesley Embrey

My experience with this store is probably the worst customer service I have ever seen. I bought a product that ended up being faulty. I brought it in to see what the problem was and was told it would be back in 5-7 Days. After 10 I returned to the store only to be told that they had LOST them. I was told then that a new pair would be ordered and be there in 2 Days. 2 Days later I call and am told that they were having issues and had not even been able to place the order yet! It wasn’t until I asked for a refund, that a new pair magically appeared. Every time I called the store, I was told I would be called back. That never happened. No one seemed to care about the fact they lost an item, just business as usual. It also seemed like they were waiting for a refurbished pair to come in to replace my brand new pair that I had bought, otherwise why wouldn’t the new pair had been there the first time?

kathy turner

First visit to this store had a great experience since I knew nothing about Mac computers. My salesperson. along with other salespeople were very helpful this will be my new go to place.

Tim Savelle

Fantastic! Product. Service. Superb!

bythebooks .

We were there the week of August 21, 2018. The staff was very helpful.. We loved the service department. There was a young man who had recently started who we really liked. This will be our Go-to Apple store. So glad we found you. Mary R. Clayton GA

Claire Diana

I made an appointment with a technician to help me with some storage space issues on my computer, and it was worth every penny! The technician was super helpful, walked me through different options, and even ended up saving me money by helping fix issues that I thought would force me to buy a new computer. Now my current computer works great! Thanks, Simply Mac!

Pamela Wright

Very good customer service! Ryan is just awesome! Omg ♥️

darrien evans

Excellent service zero wait time all issues fixed

Lela Jenkins

Went in pretty pessimistic thinking my dead Mac was going to need to be erased and restored, or that it would be so expensive to fix I’d just have to get a new one. Turns out the battery just needed to be replaced, and for a reasonable price (almost certain much better than any Mac store). After I told Ryan we were in a hurry he got us in and out in 20 minutes. I’ve never had a tech problem get solved so quickly and so painlessly in my life. Fantastic service, thank you!

Dovie Bohnhoff

very Knowledgeable and helpful

Zachary Diiulio

Great experience here. Have to say that Ryan at the Athens, Georgia store was particularly helpful and I greatly appreciate his efforts to solve my issues.

Michelle Leebens-Mack

It was late in the day, yet they got me in quickly, ran the diagnostics, and were able to replace my battery in time before closing. All staff were very pleasant and informative! Thanks guys!

Karla Jean

It seems that they are unaware of what they can and cannot do for users with the iPhone 6s. I understand that most things are out of their control, but had I been given the correct information the first time, it could have saved me two days and two trips to Atlanta. This was probably the first time they had to deal with repairing such a new product, understandable, though as professionals they should understand the system before giving customers false information. It would have been better if they had double checked in the first place to make sure they could even send my phone in, rather than assuming it was an easy fix. Employees were happy to help, and disappointed when they couldn't provide the service I needed. So I'll give them that. This was my first time visiting them, I wouldn't recommend them to friends. It's more efficient to visit the Apple store in Buford. If you need to buy cords or a mac battery, yeah, I'd visit. Just not for anything much else besides that.

Hannah Green

Awesome experience! The employees were extremely helpful and friendly and were able to fix a problem that I had been told there was no fix for. Great place, glad it’s available for UGA students and professors.

Bill Mckinney

Had some difficulty with my bank. But the lady helping me was great. Very informative about the product and patient with me.

Davis Lebby

Replacement of the battery in my 6s was done on schedule. Everyone I talked to in the store was very helpful.

MaCayla Bird

Alissa fixed my computer in less than 30 minutes. She took time to explain the problem to me in language I could understand and was very kind and personable the whole time. I will definitely be coming back to simply Mac for all my repair needs.

Diane Barret

I felt that I learned a lot about my I pad mini today....the Mac person who helped me was clear in her explanations and had a very positive personality...I'm so glad I took the time for a lesson.

Jonathan Manley

Worst customer service ever. $70 for something that the apple store does for free is absolutely ridiculous.

Kelli Camel

Chris went above and beyond when taking care of our phone; he took up a lot of time for our issue. I was highly impressed! Thanks :)!

Obose Uwadiale

I mean they didn't fix my phone but customer service is quality

dszabo1957 .

Great service fixed the problem quickly.

Ruth Wagener

The staff at Simply Mac in Athens, GA was very helpful to me the moment I walked into the store. They took the computer off my hands as they saw me struggling with it because of its size. Immediately waited on me and assured me they would get to it in no time at all. They were kind, courteous and very helpful with all my needs, had it diagnosed in no time at all and promised a quick repair. It was ready the very next day and the cost was very affordable. I would recommend this store and their expert staff to all Mac owners.

Peter Burke

I love Simply Mac and their knowledgable staff. Thanks for all your help.

Abby Benton

This place has terrible customer service. I went into the store and was told to put my name in the queue and wait to be seen. After waiting for an hour they finally looked at my computer and told me they needed to keep it for a few days to repair it (which took about 5 seconds so I'm not sure why I sat there for an hour). Then they said that my computer would be ready in 3-5 days, but I was told that it would definitely be closer to 3 because it was an easy fix. On day 3, 4, and 5 I called the store but they never pick up their phone... it's very frustrating. Finally on day 7 my computer was ready. Definitely go somewhere else if you can, this place is awful and I would give it zero stars if I could.

Kjirsten Ogburn

Great company with exceptional customer service.

Vendi Cru

Based on my experience yesterday I would have given this company a 1 star, the associates are always too busy and have such nonchalant attitudes with the exception of one or two.... however today I was serviced by "Joseph" (Long Hair) and he gave me hope again that the hiring manager does have taste. He should be the poster child for Great customer service......maybe the others should follow his league !!

Hillary Aaron

The staff was fantastic! Jack was especially helpful! I will definitely be back. It took about an hour and 1/2 to repair my phone screen and there is plenty of shopping around to keep busy. Great repair and even put my screen protector on for me. A++++

Eric Nitz

Great if you need to buy new products, but for my Apple Watch service, they still referred me to an Apple store.

Jimmy Hurt

Lost the logic board on my Macbook and had it back in one week! Awesome service!

John Murphy

Overall the experience was excellent! Knowledgeable staff and very friendly. I had to leave my phone overnight and get it the next day when they opened. When I picked it up my battery was at 30%. I would say as a courtesy to that type of customer, a fully charged phone at pickup would be going the extra mile but greatly appreciated!

Teresa Padgett

Fast, friendly and reliable service! Got my battery replaced and was a very easy process!

Mitzi Heck

Fast service. Had computer cleaned and upgraded RAM, seems to have helped. Very friendly and knowledgeable.

Mark Heath

I was having issues with my macbook so I took it to be looked at. I was more than happy to pay the diagnostic fee for them to tell me what could be wrong with it. I was told they would try to force the updated iOS, then I got a call stating they would have to completely wipe the computer and reinstall the iOS. I was fine with them doing all of that as long as I could get the computer to work again. I got a call stating that nothing worked and that it would cost $600 for the computer to get sent off to be repaired. I elected not to pay the $600 and to pick up my computer. I mentioned to a friend that issue I was having and with a little research found that it was a battery issue, a new battery was purchased and installed and the problem was fixed. Once my computer was working again it was quickly realized that my computer had never been wiped as all of my files pictures and everything I had downloaded we're still on my computer. The items I even had in my trash bin we're still and my trash bin. So I paid the diagnostic fee for absolutely nothing. Not only did they misdiagnose my computer they didn't even try to fix it. They will never receive my business or my recommendation ever.

Barrie Collins

Standing around waiting to be seen by Service Department gives me time to leave this review. Wait 30 minutes and no you can’t leave the equipment no you can’t leave a phone number no buzzer - just stand and wait. This is 2019.

Diane Moss

LOVE LOVE LOVE these guys and gals! So knowledgeable and way less wait time than at the Apple Store that's 3x farther from where I live. Fast service, great conversation while watching them fix my screen and learned a lot. Great price on slightly used Mac gear as well.

Jodie Seila

My computer had malware on it. They repaired it and it is working great. The service was wonderful. I didn’t like having to make an appointment to bring the computers to them but I can live with it.

Paul Allaire

Super helpful staff - on both visits. First issue, I brought in my older MAC - standard procedure is to make an appointment a few days out - but he had time, took my MAC and fixed it on the spot. 2nd issue. We scheduled a 60 min. coaching session with a "Pro" and she solved all our issues in 35 minutes!

Susan Horsley

Awesome customer service and prices!! Unlocked my iPhone in 15 minutes and only charged $19.95...go to this place you will not be disappointed I promise!

Cedric Van Giesen

Horrible customer service. A few of the people are nice, but most are VERY stuck up. My Retina MacBook crashed after 3 and 1/2 years and I brought it to be serviced. The tech people seriously need some training on how to to talk to the customers. You know the staff is rude when you are a repeat paying customer and suddenly you realize that you are apologizing to the sales person for being inconvenient and interrupting their precious "me time". I left this horrible place and went to the "Shoe Repair" place on Lumpkin and the worker was such a nice guy, so polite and it was such a big difference in customer service that made me realize even more strongly how bad the Simply Mac is. My advise? Call the "Shoe Repair" on Lumpkin, Athens and sign up your employees for a quick course on how to treat customers and maintain a positive attitude. It must be horrible to work at your place.

Ann Stoneburner

Joseph does great work! Plus he’s responsive to all questions and very patient!

Beth Poss

After calling almost every computer repair store in Athens to help my daughter with a major file recovery issue, Simply Mac was the only place that would even see her on the same day.

Gayle Hamilton

Great Customer Service and friendly staff. They got my Mac up and running and I picked it up in a couple of days. I will not hesitate to let them service my computer in the future if needed.

Kate Piedmont

Josh was absolutely wonderful. We had a lot of ideas entering the store, and he worked within our budget to get us a remarkable deal on powerful equipment to meet our needs. We didn't encounter any pressure to buy things we didn't need. I highly recommend the service and the value of the Apple products they offer.

Karen Martinez

Had a very nice knowledgeable young lady named Matison that helped me with my purchase. She spent a good little while explaining and answering all my questions. She wasn't pushy at all, an awesome employee.

Justine Valdes

I went to peach mac because my laptop would freeze and shut down. It was under warranty so the repair should have been free. Simply mac looked at my computer and claimed there was water damage so it would be $800 to fix. I sent it in to Apple instead and Apple said there was not liquid damage and fixed my laptop for free (since it was under warranty still). How do you make a misdiagnosis like that? When I challenged the person at simply mac he claimed he was 100% positive there was liquid damage and refused to look at any other components. All in all it was a terrible experience. If you have mac problems just send it in to Apple. Better safe than sorry

Danielle Lopez

Very knowledgeable, and helpful getting me what I wanted! Storm helped me And he was great!

Jusup

This store has been getting worse and worse. Be weary of the information you are being told. I have been told inaccurate information on multiple recent occasions now. Very disappointing.

Timothy Strigenz

Awful, awful, awful. Brought in my Iphone for repair on a Tuesday. This is what I was told: "the Ios guys weren't working that day" therefore, "they would look at it first thing Wednesday and we were first in the queue" Called back Wednesday at 5pm after not hearing anything all day. They hadn't even looked at it. Chris, the gentleman I talked to, was completely rude on the phone and said we can just pick it up if we weren't happy. This place is worthless.

Brittney Austin

Brian was a great help, I would recommend this store to anyone. These other reviews are blown out of proportion, they are doing the best they can!

Karen Lum

My hard drive crashed the day before a huge preso and more importantly I wasn’t sure some critical files and photos were backed up. Nef was my service tech and he was INCREDIBLE. Quite impressive for his age - he took my situation seriously, was highly professional, calm, he listened and he did not stop until he found all my files and provided a top notch solution. NEF is a customer service super star! I spent over two hours in the store and the rest of the team was responsive to all customers and even did magic tricks for customers waiting for the outcome of their tech troubles. Only thing missing is a few women on the team but great job Simply Mac!!!!!

Becka Bourret

I went in to explore my options for getting a new computer. I did a bunch of research ahead of time but the folks working were extremely knowledgable. I was happy they did not try to only sell me the most expensive thing but rather they tried to get to know me so that they could help me find the right computer for my needs. Highly recommend.

diane young

Absolutely the worst service ever!!!! Arik is rude and condescending. Asked for papers that were signed by us and he went to the back and whited info out and came back with FALSIFIED documents. asked him for the papers we signed and he refused. Have never been treated so rude in my life. I will drive 2 hours away if I ever am forced to work with Arik again.

Matthew Campbell

They have done repairs on my macbook several times. A little pricey but work is always performed very quickly & expertly. What really impressed me is when I went in to buy a new macbook and one of their employees actually talked me out of spending 400 bucks on an upgrade I didn't really need. Needless to say I've been quite happy with this store.

Margaret Marsh

Brian is very knowledgable

Ginger Kurtz

I was in Simply Mac over the holiday and Carmel, the sales associate who assisted me was above and beyond helpful. She is a credit to your organization!

finley 1019

Don't waste your time....Took my iMac 27 in for a repair. The guy gave me a receipt and listed "some scratches and dents" without even taking it out of the box and looking at it. It's a desktop.....where are the scratches and dents going to come from??? What a joke....took it to MacSource.

Jules Barklow

Apple was offering a promotional event for iPhone 6S owners to replace their battery at the low cost of $29. The promotion ended December 31, 2018. I contacted my local SimplyMac to get on their waiting list. However, my local Simply Mac was overwhelmed by the demand and called to let me know that they could not get to me by the end of the year when the promotion ended. They advised me to call Apple Support and ask for approval of an extension whereby I would still get the promotional pricing and they had plenty of appointments available in January 2019. The other option was to send my iPhone 6S back to Apple; that would entail a 3-4 day turnaround. I called Apple support and was approved for the extension due to the fact that it was not my fault that my local Simply Mac could not get to me by the end of the year due to the overwhelming demand on that store’s staffing. Apple Support even arranged the appointment in January for me! When I arrived, I was impressed by the professionalism of Preston, the store manager, and Austin, the tech. While waiting for Austin to replace my battery, I became aware of other customers complaining about the increased pricing of the replacement battery for the 6S. In defense of the store, it seems people were not following their advice of taking the time to call Apple Support (a mere 15 minute call) and requesting an extension as I had done. Sort of a kill-the-messenger type deal. My local Simply Mac made ALL those calls to inform customers, but they didn’t take responsibility to follow through by making ONE call to Apple Support for an extension to receive the promotional price. The increased price is still a screaming deal compared to buying a new phone!! I have always had a good experience at my local Simply Mac due to their patience and expertise and witnessed the same to other customers in the store.

Gwen Hughes

Called to schedule and purchase training/coaching with iPhone/Outlook syncing and iPad Pro. Was told I’d need to wait 3 weeks before I could even request that service. Told to e-mail store manager. It’s been at least 3 weeks and I haven’t received a reply. Meanwhile I’ve wasted hours and hours trying to work thru problems myself. Extremely disappointing service.

bader alshammari

Worst place ever, First I got a mac pro from them and they told me if I pay $200 for a protection, I will be able to have a new device if mine is stolen. However, I spilled some juice on my mac by a mistake and went to them. They took the device, opened it , and I waited for 3 days to be told that my protection is not what I paid for and I paid for a regular protection. Also, they scratched my mac.I hope this company faces what I faced and fall in much problems hopefully. Finally, the employee told me they can do nothing about this. Apple’s name should not be on that nasty place.

Cameron Cook

Horrible store the don’t listen are rude wont ever come back the employees are childish especially the woman employee named Carmel , I’d avoid this store at all costs

Kathy rolin

Customer service is terrible! Delayed service, no notification when my computer was finally finish, and don't return phone calls. I'm calling apple to complain.

Sue Kocyba

Went here because my laptop screen was having problems. They didn't know it was a common Mac Book Pro problem. Said there was nothing they could do. I took it to a certified Mac dealer in town - he had it fixed over night.

A S

Battery replacement nightmare for your phone. I wasted a lot of time this week on the issue. Their phone greeting says please visit apple website to make an apt to change your iPhone battery. I did that, drove 2 hours there specifically for the appointment, only to be told that there was no record of an appointment (even though apple sent me an email confirmation of it) and you have to call the store to get an appointment - then why does your phone greeting say please visit the website to schedule an iPhone battery replacement?!?!?!?!?

Matt White

Who needs an Apple Store? I've visited Simply Mac twice with iPhone issues, once to take care of a recall on my 5, and once to deal with a manufacturing defect (screen failed after two weeks of use) on my 6. In both cases they were fast, and delivered much better results than I had hoped for! On the 5 I ended up with an entirely new phone, not bad after 1.5 years of ownership, and on the 6 I had a new phone within 27 hours of dropping off my broken one. I've also purchased Airports and a MacBookPro from them, and all purchases were great! Super happy to have them in Bozeman, especially since Apple's service isn't great when you're this far from a real Apple store. Highly recommended!

Glenn Bailes

I found the individuals at Simply Mac very helpful in determining the problems with my computer. They seemed very competent and knowledgeable in their work. We're lucky to have the store and Apple representatives in our town.

Catherine Dowdell

The associate that helped me was knowledgeable about products stocked, but not quite as knowledgeable as a second associate who knew even better. Even in a small store, asking for a second opinion can save time and an additional trip. They took a return with only a few questions. It helped to have the receipt and to be able to say the package had not been opened.

Zee Massey

My Mac Air turned itself off and no amount of coaxing could get it back, even with the on-line advice of people who had the same problem. I took it in to Simply Mac, they checked it out, said it would have to be sent for repairs, and would be back in 5-7 days. It was back in 5. They called to let me know it was back, which I thought was great. The service at Simply Mac is really good, and the people working there are friendly and helpful. My computer was still under warranty, so that made it an even better experience.

Steve McWilliams

Excellent experience. High level of customer service. Very professional. Much prefer to Macon store.

Josh Carrico

Quick and professional service, with more flexible appointment times than Apple.

Marla Murphy

Terrible....they couldn't fix my Mac...

Robert Gauna

The staff are is top notch.

Lizzie Martin

The staff was all super helpful and I left completely satisfied with my purchase. Chris specifically was incredibly helpful!

Richard Boyle

It was the fastest service that I’ve ever experienced, really ever. I needed to have my iPad replaced. They told me that they needed to order one and it would likely take 3-4 days. In less that 24 hours, they called me to tell me the iPad was ready and I could pick it up. Not to mention they are all very friendly and likely know a lot more than the “geniuses” at the Apple store.

AJ A

I went here couple times to get accessories for my ipad. Great staff, great service. Although i had an incident in here when i was supposed to get screen repair, turned out my iPhone wasn’t fully backed up. They changed my screen and it wouldn’t turn on, so he gave me a new phone. I lost all my pictures with my grandpa that just passed away. The manager gave me store credits, which is very nice. But the fact that i lost literally all of my precious pictures and videos made me unbelievably sad.

Chris Bender

I took my Macbook to Simply Mac in Athens on Saturday. I expected a long wait because it was the weekend. Instead, I was greeted by Paul who was able to help me straighten out a problem. Then I went to the service department where I left my computer while I went shopping. Once my computer was fixed, I was called to pick it up. This experience was the best customer service I have received in a long time! Thank you!

Gregory Broughton

We had an excellent experience with a very knowledgeable assistant.

Rob Yongue

I purchased AppleCare to go with a phone purchased at a Verizon store. (Verizon doesn't sell AppleCare with their iPhones.) The employee who helped me was knowledgeable and very friendly. I always get exceptionally good customer service at Simply Mac.

Lilli Boyd

Avoid - they are liars. I took my macbook there a year and a half ago after spilling some coffee next to it and was told that the inside was fried, and that it would never work again. It's still perfectly fine and functioning.

Christy N

Had awesome service the several times I went in; very helpful and efficient. They were great about answering my questions and explaining what they could do for me and my computer. It was super easy to set up an appointment with them (and even when I accidentally missed that one, they were really chill and nice and able to immediately set me up for the next day). They went over multiple options that I could do along with running the diagnostic report and explaining what appeared to be the problem very clearly. They then did everything in one day, called me with an update that same evening and I was able to pick it up the next day. I've had no issues with my computer since then. They were very fast and efficient; I will definitely be going to them with any future potential Apple issues I may have, where I know I'll be greeted by a friendly "Hello" when I walk in the door

Heather

Walked in to get my phone battery changed. They were able to get me right in and had my phone completed in the time they predicted. Prices were discussed prior to anything being done. Overall good experience.

Jamey Carey

I asked to have all the data from my iPhone 6 moved to an iPhone 7. Crawford was very helpful in assisting me (and 2 other customers at the same time)! Great service!

Jennifer Sexton

I purchased my Mac mini from this store three years ago.... I’ve Contracted them and apple support multiple times over the last 3 years... and my family photos are still not available!!!!! They have ruined my faith in Apple products! Horrible horrible service horrible experience..... greedy horrible people

Bob Ambrose

The repair policies at Simply Mac are decidedly user-unfriendly. In late 2017 I bought a MacBook Pro at this store and paid for an additional warranty. Recently Apple issued a recall on this model - they need to replace the hard drive before it fails. I made an appointment through the Mac-supplied website and brought my computer in thinking it would be repaired at that time or perhaps the same day. Nope. They need to hold the computer for several business days while they order the part. Can they order the part and let me bring the compute back for scheduled repair? Nope. They will not order the part unless I leave the computer with them. Oh, and no loaner computer is available.

Tere Pulliam

Took my old 6S Plus in for a new battery. From the minute we walked in the door everyone was polite and very helpful. I dread going to the Apple store this was so easy. Highly recommend

Blaise Nicoletti

Elliot is an incredibly talented computer whiz at PeachMac who makes understanding the new technology Apple offers so easy for me. He knows what he is talking about so I will be back to purchase a lap top for my daughter and am confident he will recommend the right one for her.

Jon Chames

iPhone 7 damaged screen? Don't waste your time with third party repairs that can't recalibrate your screen and make sure it's properly water resistant, only a certified repair center can do this. Nate was beyond helpful. He comes off as a very honest and good man and listened attentively to everything I had to say. I'm very thankful I was helped by him after my frustrating experiences at other places. Simply Mac was the only store available with an open appointment and a same day repair promise. With warranty! I drove the extra hour to them for a reason and it was very much worth it. Tori helped me with my phone pickup and was straight to the point and ready to help the second she noticed me walking her way! Thank y'all!

Xzobe

It was ok. I had went there just for another AirPod and they had to get it shipped which was fine. But it took around 50 minutes inside! And I was the 5th person in line!!!!! I don’t understand why it would take this long?!

Sean Thompson

I took my iPhone X with a cracked screen on a busy Saturday morning. I had 9 ahead of me but needed to get to work across the street. They fit me in so I could drop my phone off and finished it before the quoted time. The screen is like having a brand new phone and with AppleCare it was only $29. My overall time in the store was very quick.

Camille Morgan

Love all the workers and everything about this store!

Noah Parker

Great service, prompt screen replacement time, decent selection of goods to browse, accepts AppleCare.

Dottie Blitch

Great lesson with Rachael but Motif system is confusing esp when it comes to typing accompanying text......plan to drop back by for one small explanation. Great store!

Margaret Thigpen

Employees were very helpful to my friend and I when we needed help with my friend's phone. We came to this store after Verizon, my friend's service provider, was of absolutely no help. Even though we had to go ten minutes before they closed, they were extremely helpful which was an extreme relief after arguing with unhelpful Verizon employees for hours. Within 10-15 minutes, they had found the problem with my friend's brand new iPhone 6s and began the process to return it to Apple for a replacement. Definitely the place to go if you're having problems with your Apple device!

Vicki Douglas

Too much to even begin to type in. The person who stated they could care less about customer service is correct. Workers have an attitude. Avoid this place and make the trip to the Apple store at the mall. I will be calling corporate to give them the details as well as notifying Apple since they are an authorized center.

John Bellune

I had scheduled an appointment a day in advance to get my phone repaired, and the expected wait time was about an hour and a half. I come back an hour and a half later to be told that they are finishing it up. I then waited 10 minutes and asked again, and the response was that the paper work was being filed. I wait another 5 minutes, and get stuck in line for another 30 minutes while another customer is being helped. That was 45 minutes that I should not have had to stand and wait.

Helen Rogers

great service, always seem to know what they are doing, and are polite to people-even if you don't know much about computers.

Mitch Davis

I went in for an email issue (it wasn't working), and we had tried everything we knew to do. Rachel took a look at it, made a few corrections and BOOM, email is up and running! Every time I have walked in the door these folks have worked tirelessly to address and correct any issues I have with our devices. Thanks Rachel and Simply Mac. Mitch Davis Athens, Ga.

Autumn Barefoot

I am so pleased with my experience today! Christopher was so personable and kind and was very helpful. I will definitely come back if I ever have any other problems with my iPhone!! Thanks Simply Mac!

Becca McSweeney

Worst customer service. None of the employees seem to have any idea what they're talking about. They each have to ask another one a question before they can answer your question. Then when you tell them you know exactly what you're looking for and that's what you need they scoff and whisper to each other. Tried to tell me I HAD to purchase something in a pair even though I only needed one. Finally they changed their story and sold me one but told me it wouldn't work. It works perfectly. Thanks for trying to rip me off, won't ever be coming back.

Aaron Lewis

Set up an appointment for a battery replacement (which they didn't have, I understand that) but the one star is for the awful customer service I received in which the employee was rude and acted like he wasn't willing to help me (like I was a nuisance.) Thanks for nothing!

Amrin Bourn

Clean storefront.

justin Faraoni

We're very friendly and actually a lot "nicer" then the regular Apple stores are...

Curtis Johnson

Quick major repair. Thanks

Charlie Smith

Awesome service ! Got my new phone asp everything went great !

BB Webb

I had an extraordinarily positive experience at this store!! Steve Johnston provided impeccable customer service to my issue. Having just arrived in town, and being an Apple Joint Venture customer, he and Manager Thor assured I'd have the service provided by a direct Apple Store (and which I've paid for). Steve was knowledgable, gracious, keep me well informed and back in business in short order. I recommend Steve and this store highly.

Bozeman Review

Needed a apple device so I tried the local simply mac. So easy to get to, it's in the mall but is accessible from the main parking. So if you want to avoid the mall you can pop right in. Clean store, very well stocked and the staff was knowledgeable and personable. They had exactly what we needed. 5 star based on the staff. Super nice and helpful staff. Helpful, attentive and just nice people. Good Job Simply Mac

Najia Tariq

They neither pick up the phone nor respond the calls. Awfully pathetic!

Marlyce Long

Very friendly, knowledgable staff and my phone now works great.

Claudia Krevat

Horrible service all the times I have been there; seems like part of the job description is to be rude and arrogant. The only reason I give it one star is because I can't post unless I give it at least one, otherwise it would be a 0.

Colter Lear

made buying a Mac very easy, nice to support a local company that is actually here for you.

Rosemary Stearns

Do not go there unless you have an appointment made by THEIR STAFF. They have no idea if you have made an appointment through the Apple Care app. They don't honor the appointment time given to you by Apple, and although I was there on time, it took them hours to get around to replacing a simple battery.

Valarie Cherchian

What a treat to have Nef Hernandez to work with...He was extremely professional and knowledable...Guided me in the right direction, answered all my questions and resolved my problems...Enjoying my new apple ipad

Michael Dougherty

These guys are great to work with and very professional in the work they do. I highly recommend them.

Marli Trusty

Best experience ever. Nef and Preston are great and the Neil Young looking guy is great too. I highly recommend this place. Efficient, fun and fast!!! Thanks guys!

Subhash Lele

I was having several technical issues with my MacBook Pro. Joshua and his colleagues were extremely helpful in fixing the problem. They did it with smile on their face and expeditiously. Thank you, Joshua.

Tammy Petterson

I would be giving simply Mac a five although there was some confusion towards the end when I was checking out. I just wanted to purchase a screen saver because the reason going in they needed to change my iPhone X screen for malfunction. But all in all they got taken care of. Another concern that is still outstanding and in my mind is that on the 22nd I received mail through email or a computer that it said that I ordered through them. but I did no such thing. The manager that helped me was very kind yesterday and said that he would take care of it for me. But there’s always that thought in the back your mind of what could happen and where did it go and how did it get to you. Something had to be late somewhere or another corporation can get that information. So I just hope but there is nothing wrong really with this paperwork trail. Me and my daughter have done business with simply Mac and have never had a problem before. I think they are a wonderful business especially if you have a Mac of any sort or Apple product. They are very friendly and always eager to help you.

Rita McGrew

I was, and have always received quality service at Simply Mac in Bozeman. Last year "Storm" was very helpful to me with my technical difficulties, getting me the correct backup system installed, and answering all my questions regarding Power Point Presentations, etc. I had 3 sessions with him, and felt better after I left. This year, "Walker" as also very helpful with showing me different things that I needed to correct, delete, and add to my computer. He made me aware the average life of my computer, and how much time I probably had left. He is a very helpful person, with a lot of enthusiasm, and personality, which made the experience all the more enjoyable, PLUS he has a great name....the same name, and similar personality as my son, "Walker," so he was a real hit with me!!!! Also, neither of these fine technical geeks shamed me for my lack of even basic knowledge. I appreciate that!!!

Bob Roberts

After calling Apple with a problem on my iPhone 6 Plus, they told me to take it to Simply Mac and they could take care of the problem and if not they could send in my phone to Apple to take care of replacing it if need be. Three and a half weeks later, and a call to Apple, I finally got my phone back. Not once was I called by Simply Mac to give me a status update. I went by the store several times and asked for a status, no one could tell me anything. When I called and got some one from the service dept. on the phone they said my tech just went to lunch they would get him to call me back shortly. Nope, never heard from him. Next time I will beg Apple to allow me to send my phone to them instead of using Simply Mac.

authenticity 68

Looking for a Mac Air laptop, I went into Simply Mac last night and got a super helpful and knowledgeable salesperson- Neftali. He answered every question I posed and helpfully guided me in my purchase decision. Trustworthy. Thanks Nef!!!

Francesca Pavillard-Cain

What a great crew! They are insanely busy but still take the time to help technically challenged people, like myself, get their questions answered. Super knowledgeable and clearly just want to help. Thanks everyone!

Ben Fuller

Went in January to get a recall battery for an iPhone. Apple sent the battery to the store. The store never called me and sent the battery back to apple. After 4 months and probably 20 hours on the phone it finally got fixed. The store never worked to get this resolved for me, even though they should have been. Whenever I called the store no one would pick. It was an awful experience overall. Try to avoid if possible. There are other, more competent Apple specialists in town.

Dan Stone

Terrible

Charlotte Jenkins

My husband and I went in to see about my iPad and it was fixed quickly. We are also interested in purchasing the Mac Air and your representative was very helpful. We will be back to talk to Stormey when we are ready to purchase.

verforg l

I am not myself an Apple user, but I know that if you are you can go here and trust them with your device to fix it, or ask questions. They will understand your questions answer the best they can I've seen them fix phones they do it very well

John Williams

Excellent customer service. I was pleasantly surprised. Seemed fair and reasonable with prices as well. I will for sure return here.

Heather M. Fletcher

They performed a diagnostic and removed malware from my computer in record time! Very seamless experience.

Tim Leard

Poor customer relations - when I walked into the store, I was met with "Do you have an appointment?", in a very abrupt fashion. I knew exactly what I needed, but they require an appointment with a tech who will decide what I need, then schedule another appointment for the service. Not at all friendly, much less convenient business model. I ordered my part on line, and made the repair myself.

Donna Bracewell

Very professional and quick.

Robert Ross

Great service - Erica B was very professional, thoroughly explained the repair process and helped me with a retail purchase. Repair was completed quicker than I expected. Overall great experience, and similar to what I’d expect from a direct Apple Store.

Susan Harper

I was trying to transition to a Mac after 30 years of using the Windows operating system, and I was desperate to find some expert help. Simply Mac has simply saved me, with one-on-one lessons, encouragement, and expertise. And my husband commented on the pleasantness and professionalism of the staff, and the efficiency with which the entire operation is run. I always look forward to being there and learning more.

Cindy Boatwright

I always get professional, courteous service at this location. I appreciate that my non-computer savvy questions are not dismissed and I am to made to feel foolish. All of the staff is friendly and helpful.

Teri Hamlin

very helpful, friendly and professional

Madeline Here

I was having a problem setting up Pages, and a helpful young man immediately discovered the problem--an unfinished update prevented me from doing the set up. I was able to finish the update at home, and am ready to continue with the setup of Pages.

Thomas Durrence

Think you for your help replacing my phone .

John McKinney

Excellent customer service, personable and efficient.

Steve S

The story is long but I will just hit the highlights here. Also, if you look at the other reviews here you will see a pattern of bad customer service, and rubber stamp the owner leaves on the review to contact them for the correct manager to look into it. I think the owner response on all negative reviews is "Please reach out to us on contact.simplymac.com so that we can have the appropriate manager reach out to you from there. We are very interested in your feedback, and want to help! " I hope this not what they say to me!!! hahahah So, be sure to read as many reviews as you can before you go there. 1) took an iPad 2 in for unlocking since the Apple ID had been hacked and the iPad couldn't be unlocked. 2) thought it would be a free and simple fix since we had the original box and purchase receipt for the item proving ownership. 3) was told they could do it and they charged me $40 for an "Advance iOS support fee". said it would take around 2 days and they would call me back when its ready. I paid the $40 and left. Reviews below show other have paid less for an unlock and took 15 minutes??? Hmmm 4) get a VM from someone 2 days later that I could not fully understand because he was mumbling something about call Apple. I get a text to come pick up the device. 5) go to pick the iPad up, sign in for service, greeted by someone that has no idea why I am there. He checks on it and sees they actually can't fix it and that I need to take it to Burford Ga to get it fixed. And I needed to wait for the manager to get my $40 refund. 6) waited for far too long to finally get to a manager behind a register. He looks at the iPad and asks me whats going on. He has no idea why I am there, and his employee clearly never said anything to him about what I am there. I ask that the employee tell his manager whats going on so I don't have to keep explaining myself as I am already getting upset at this point. 7) I advise the manager to keep the money and apply it to some employee training, and I re-verify with the original employee that I need to drive to Buford Ga for help, he says yes and I thank him and leave. Suggestions: *Get some idea of what you can and cant fix so you don't tell the customers wrong, make them wait a couple of days then figure out you cant help. You're an Apple service center, do better. *If you need to call a customer back when you cant fix something, maybe the manager should have some idea of what happened instead of being a gloried cashier with no clue whats going on at your own business. You're an Apple service center, do better. *Customer upset? walk the customer to another area away from the busy counter so to minimize other customers hearing how much you suck as a repair shop. You're an Apple service center, do better. **updated 8/29/2018 I called Apple and they had me email them proof of purchase, and for no charge removed the lock from the iPad. No drive to Buford Ga necessary. Total failure on Simply Macs part. ** And I have tried to email you from that link you posted but I cant get it to work.....

Tammy Shekey

The customer service at Simply Mac has been great every time we have been in with three different computers. 1. computer struck by lighting 2. cracked computer screen and 3rd removing malware. Fast, thorough and friendly service.

W Wheeler

I made my appointment online. I went into the service department right away. They gave me a time of completion for 4:45PM, and I was out the store at 5PM. Customer service overall for the entire store was great!

Tracy Reynolds

Excellent service...knowledgeable, friendly, and engaging! Very helpful...and my wife loves her new Apple Watch!

Angie Helmly

Find these guys ALWAYS very helpful and eager to help. Love Simply Mac.

Erika Lewis

Honest, straight forward, helpful.

Noah Powell

Fast and reliable. Fixed my screen perfectly

Suzi Wong

The service at Simply Mac in Athens, GA was simply awesome. I came in for a "lesson" or tutorial on several issues, and all of them were resolved. In addition to the skillful and forthright assistance of the tutor, the entire staff was cheerful and welcoming. Thank you!

Amy Morris

Great people, great service!!

Alix Langdon

The guys were super helpful with my battery change, although it took a bit longer than they had scheduled.

Nazia Bashir

Had a great experience. Had a couple of things I needed to get looked at. Garret was super friendly and very helpful!

Khaira Brinson

Great customer service, my product was shipped away and returned in a timely manner, before the recommended time period. Each person I encountered treated this college student with respect and dignity, I really appreciated that.

Samuel Morris

The sales people at this store are extremely incompetent. I purchased, what I thought was a 2018 MacBook Pro. I explicitly stated I wanted a 13" MacBook Pro 2018 with the Touch Bar. They sold me a 2017 MacBook Pro with a Touch Bar, and I didn't know this until a week later. To make things even more complicated, the sales associate told me the 2017s did not come with a touch Bar. I am not completely convinced that the computer they sold me at the new manufacture price was for a mis-labeled, refurbished product. During the sales discussion, the store associate knew what to say regarding his "sales pitch." However, any time I asked him a question about the computer, he knew absolutely nothing, and didn't even offer to find out for me. I should have walked out of the store right at that moment, and taken my business elsewhere. The next time I need to purchase an Apple product, it will not be from this store. As a matter of fact, Microsoft has made significant improvements on their products. Perhaps it is time to switch back to Microsoft.

Tanner Mckinney

HORRIBLE... AVOID AT ALL COST. STAFF IS UNEDUCATED AND RUDE. THIS IS THE WORST APPLE RETAILER... SIMPLIMAC CARES ABOUT ONE THING: MONEY.

Ryan Gebhardt

Friendly employees. Replaced a part much faster than was expected. Highly recommend

Willical06 .

This was a very pleasurable experience. Simply Mac reps were efficient, knowledgeable, professional, and most of all seemed to care about resolving my issue in the best way possible.

Alan Moore

My "vintage" MacBook pro would not boot up. After trying everything I could find online, I took it to SimplyMac in Athens, GA. They ran diagnostics on my computer and told me that it appeared to be a hardware problem, and that Apple no longer makes the likely needed replacement parts, so they would not be able to fix it. They said that I could try taking it to a 3rd party servicer as the only other option. They recovered all the data off of the computer onto a flash drive for $99. I took the computer to UBREAKIFIX in Athens, GA. They determined that the computer was simply hung up on an update, stopped that, and now my computer works fine. They fixed it for NO CHARGE. While I am happy that my computer works, I am upset to have wasted $99 unnecessarily at SimplyMac when their assessment was incorrect.

Jackie Parker

Fast and easy! Very professional customer service!

Louis Duhe

Once you find the right staff to work with when you have routine needs this place is great. Some times they don't have the inventory you are looking for so calling ahead and talking to Crawford helps. Both he and JP have helped me with some recent purchases over the past few months and have been great.

Sara Ingram

Employees were very friendly and knowledgeable. I was able to get my phone replaced easily.

Rebecca Ayler

Have had nothing but frustration from this store. They aren’t truly apple so they use that as an excuse, and do nothing to help. They charge ridiculous amounts for their service and are snotty stuck up jerks when they speak to you. We had an expanded battery that broke the mouse pad on our MacBook Pro, and the only thing they could tell us was that the battery was at the “end of its life” and that it’ll cost $300 to fix it. So when we said, could you just remove it so it’s not a danger they told us it would cost $20, for a 5 minute service! And the kid says, “our time is worth something”.... are you kidding me?!? What happened to customer service. This is not the only time these clowns have been so unhelpful, just the most recent and most frustrating!!!! My husband is an IT professional, and they speak to us as if we are back wood yokels! I will NOT be back!

John

Handled my Apple MacBook keyboard replacement. Good experience, professional staff. Thanks

Derek Mohr

Fast and friendly service, great place to stop when you need help with your Apple devices.

Tanner Ripley

Was in and out of this place pretty quick but the fella stopped helping another customer to talk to me and was gracious enough to direct me to another business in town that could help.

Kyle Nelson

I didn’t realize these guys were Apple authorized, but one my new MacBook Pro head screen issues are brought it in and they don’t with Apple for me. Highly recommend.

Amanda Huntsman

The techs here did great work fixing the broken screen on my laptop. Had it less than a week later. Great!

Jonathan Barnea

The best place to find new Apple Products and information!

Kathy Campbell

Greg from simply MAC was very rude. When I take my $1300 laptop in there to get it looked at he was throwing it around like it was nothing. My D key and my space bar weren’t barely working after I bought it a month ago and he starts banging on they keys! Which is not only making it better but making it worse. And not only he was looking at me and talking to me like I was stupid!!! And also swinging my laptop around one-handed! Have some respect for your customers things!

Josh Matthews

Putting aside the price of the repair, the people who work there are fantastic. My repair was done faster than the time quoted so I was very happy. I’m glad it was done by a Certified Apple Specialist!

Arlene Wylie

They solved my problem and I am very happy. I bought my Mac from them and they are a great resource in Bozeman.

Roger Johnson

The service that we got when getting new batteries for our phones was very professional and fast.

Karl B

Very helpful technicians

Nathan Goodman

Storm was awesome! Apple set me up with an appointment under my warranty and they had it fixed within a couple hours. Vibrator was all messed up. They were great, will definitely go back!

Brecken Perry

Great experience at store, in and out of there quickly. Knowledgeable staff, not pushy!

Ivan Kultgen

Honestly my brother went here and they did nothing to help his computer... all it had was a broken screen and they charged him a crazy amount. And as for my computer with the same issue of my brothers, they didn’t help at all, just said they couldn’t fix it sense it was too old. It’s a Mac book that they had on sale in store at the time I went in so that’s a lie. One of the staff members and I used to be friends but now we are not. So he has mall security harass me now just because of our own personal issues. Cmon mate grow up. I was just at the mall today and passed by simply Mac and soon enough I had mall security harass about my clothing. For a tank top... a freakin tank top. And shorts. Those jean shorts that most women here wear.... Not even a skimpy outfit at all too, just a normal camisole type tank and jean shorts that covered way more then mostly people here

jan lombardi

Fantastic service and knowledgable staff.

Patrick Kerns

My brand new mac stopped charging a month after I got it. These guys got me taken care of faster then I thought any place could! Amazing service!

Lucy Curran

Excellent service and communication!

timothy white

horrible service. paid for diagnosis but they couldnt say what was wrong. called multiple times with no response

Karen Abbott

They had exactly what I wanted to buy and the transaction was quick and friendly!

Irina Smith

Terrible service, rude and could care less about customers.

Ms. Winter

Simply Mac is Awesome

Mike DiBucci

These guys are very knowledgeable, and very helpful. Thanks guys!

Amy Yovich

I had dropped my phone and the camera quit working. The service from Josh was outstanding. I appreciate his politeness, his speedy service and his friendly nature. I imagine folks are stressed out when they come to Simply Mac for service and are probably not on their best behavior; Josh definitely makes customers feel like they are in good hands and that don't need to worry so much. Very professional!!

Stephen Stephenson

Take your repair work elsewhere and your money for that matter. They were very inconsiderate with my very expensive hardware, grabbing the device with one hand and Lipton tea in the other, swinging it around one handed. Not to mention making every excuse they could not to warranty the known faulty keyboard on these new Macbooks, I was wanting to disregard others negative reviews, but I'm afraid I too had a very negative experience. BUT, if I'm in spending money the attitudes are considerably different. They say the next Apple repair shop is 500 miles away, I think it might be worth the trip if this is the care that they take with their clientele and their devices. Show some respect when handling peoples items, it's a simple concept and common courtesy...

Shellie Day

I just got a new iPad this past week and I needed to get my screen protector on. I stopped by to see if they could help this weekend and they were all busy. One employee saw we were waiting for a bit and before he was leaving for lunch he told me he would put it on and it took about 10 minutes for him and he did it free of charge. The staff was great!!!

Jolene Balyeat

Neftaly was very professional and courteous while helping me figure out what was amiss with my iMac. He competently answered all my questions and was a pleasure to work with. Kudos and many thanks!

Gorky D

Top notch mac repair is done here. Brought a big 2011 iMac there with a dying hard drive on a Sunday afternoon. Was able to buy a replacement drive and start transferring files to it overnight. Thor came in Monday morning and installed the new drive, and I was back to work by Monday afternoon. Outstanding! Note: They don't process credit cards by phone or with a CC#, have to bring in the card to swipe.

Steph jr Stephe jr

I went there to get a new iPod touch and the experience was great and many people are having bad service but it wasn't all that bad not bad at all

chen Tony

That’s not good service,we call Apple make appointment,they tall me for free,but when we come to store they try charge my money or not star to repair my iPhone,too bad,just contact Apple support again mail in my phone to repair.never come back this store anymore.

Neil Filo Beddow

So far so good - first time around on a Mac - Simply Mac crew has been good to me

Preston Ferguson

Great bunch of guys . Excited for my return of and when I do go back !

Peter Gottschalk

They did a good job replacing the battery in my phone quickly. I liked the email updates letting me know when the work was done.

Carly L

Had a problem with the up and down arrow keys, not only was it fixed but the entire keyboard was replaced, having Apple Care is definitely worth every penny. Everyone was very personable at Simply Mac. Thank you!

Jessie Neville

Very professional and friendly staff! They were knowledgeable and greeted me as soon as I walked in the door. Would highly recommend this store.

Bernie Hockman

Our iMacs problem was that it lost the pictures from iPhoto. When I picked it up it had less than 100 photos available. They also loaded a different operating system that I was not aware of them doing. A kind staff person helped me with that and also was able to retrieve the lost photos. I'm glad I had the system booted up before I left their store. Whoever originally worked on our computer did a poor and incomplete job. The 5-minute pick up turned out to be an hour wait.

Kev Veal

Great service

Jerdon Lake

Excellent service.

Cindy/Larry Lee

I waited 32 minutes today to speak to a technician only to be treated with condescension and disrespect. I am a faithful Apple customer and did not deserve his distain. I am 60 years old, and although I am not as tech-savvy as this young man, I have discretionary income and can choose where to spend it. I think I will choose another business for my next expenditure. I wonder if he is mature enough to see this as his loss. Senior citizens in Athens, GA near the university-what a potential market-and what a loss to any business.

Joy Rentz

The sales associate was friendly knowledgeable and quick! This was an I need new chargers and screen protectors trip. There were several discounts on some of the items and that was a huge help! I will definitely be back!

Christina Bruce

The staff were all pleasant and very professional. The reason I can’t give a 5 star review is the length of time it took to replace my battery. Maybe I don’t understand the process, but I had an appointment for battery replacement. I thought that meant I could expect my iPhone to be worked on at the time of my appointment. Instead it seems like my appointment was only the window of time in which to drop my phone off as I was asked to come back in a little over 2 hours. If I had known this going in, I would have planned my day differently. I did hear one of the staff tell another customer there was only one person working in the back, so I understand that there is a limit to how quickly things can move. However it seems like there could have been adjustments to the staff ratio of repair people to front of store employees since I counted at least 8 of those. That said, my phone is working perfectly now. Every employee I encountered was more professional than I expected and didn’t try to sell me anything I didn’t want, which I appreciate.

Keith Delaplane

I've been to this store 5-6 times since it converted to Simply Mac (from PeachMac or whatever it was last time), and they have NEVER solved my problem. I think the service department is just a ploy to explain to you why your device is beyond repair and "you gotta upgrade." The first time I believed them and bought a new MacBook Pro - only to find out later the "problem" was a cheap and easy fix. The second time was my iPhone - "sorry sir, it's not your battery after all; the phone's just gone bad and we can't fix it." One trip around the corner to UbreakIFix and I'm back in business in 30 minutes. If I stay in the Mac ecosystem (not at all certain) the next time I upgrade I'm taking my money anywhere else but Athens, GA Simply Mac. Update 5 months later: the UbreakIFix solution is STILL working.

Leslie Stephens

Was waited on right away. Left my phone for a battery change. When I returned to pick up my phone, it was ready to go. Back up your phone and make an appointment prior to your visit and it’ll go much more smoothly.

Joe Smith

Where you go if you actually want good service

Gayle Keeling

Excellent service and ability.

Brittani Stanga

Save your time and money and deal directly with Apple.

G V

I brought in a 2012 MacBook Pro that was seriously ailing, and the tech reviewed the likely costs of repairing (more than current value of the computer) and then spent a good bit of time with me reviewing new iPads and MacBooks that could answer my needs for weight and handling photos while traveling. The tech was VERY well versed in the differences of the pieces of equipment and helpful in suggesting a MacBook Pro with plenty of space but no overkill in terms of storage capacity--I use an external SSD for iTunes and Photos--and cost. I had spent time in the Apple Store in the Mall of Georgia a few days earlier and had a not so great experience with the salesperson and didn't seem to want to spend much time with me. Quite a difference at Simply Mac!

Amy Pyfrom

I love this store! So very helpful! Everyone smiles and makes sure you’ve been taken care of. Nate in service is the bomb!!!

Savannah Laux

iPhone 7 Plus speakers stopped working and super faulty and glitchy. Also the home button wasn’t working. Took it here and they ran their diagnosis via the machine and told me my microphone was failing, my speaker was failing, my vibrate was failing, and a few other issues. Would charge me the max $350. this phone was bought a few months ago and I hadn’t dropped it so I was extremely frustrated. Also, I knew all those parts wouldn’t be just failing. I went over to the ufix we break third party repair. told them the issues I was having and they did their diagnostic test, which involves opening the phone and looking at the chips to actually see if they are failing/malfunctioning. Turns out, all they needed to do was Move a wire into the correct position. Saved $350 with a simple fix from an honest third party repair. It’s not that simply Mac did anything wrong, I’m just saying be careful with their electronic “diagnostic test” that plugs into your dock. I’ve had issues with Other Apple stores and their diagnositc tests ending up being incorrect (one Mac store told me a laptop was water damaged $3000 to fix... turned on a few weeks later). So if you have any issues that are ridiculously priced at an apple store and their diagnostic tests, try a third party first.

Jesus Arque

Nice and friendly staff. They were fast and efficient

Sierra Jarrell

Great experience! everyone is very helpful

Charles Mccall

Excellent, prompt and effective. Reasonable charge for work provided. Very pleased Thanks to all at Simply Mac

CRYSTAL GLOVER

Great experience they did a great job

Paul Keew

My first time getting a product serviced at an Authorized Service Provider rather than a mall Apple store. They were friendly, knowledgable, and efficient. I'll definitely come back!

Emmaline Marshall

Horrible Horrible service, this place needs to be shut down, don't even take your phone their because it's a waste of time, I got an iPhone 7 plus at the beginning of November and it hasn't been working correctly since I got it, they made me stand in there for 3 hours, Just to tell me that they weren't going to give me another phone and that they were going to send it off somewhere, which was fine because the staff worker said it would take 3 days, I have not heard from them in a week, And I am going today and demanding a new phone. It's ridiculous when someone knows one procedure and then the next person has no idea why the first person told me that. HORRIBLE CUSTOMER SERVICE, LONG WAITS, UNEDUCATED WORKERS.

Tanalla Reynolds

Great place to go for help with phone

Fuzzy Pony

I was apprehensive about this Simply Mac location because of the numerous one star reviews. However, it's the only Apple service center within an hour from me without having to drive into Atlanta. I signed in at the computer and was 7th in line. My wait time was about 1/2 hour. There was a comfortable couch in the waiting area. Once my name was called, I got excellent service. Jack assisted me and was very knowledgeable. I couldn't have asked for a better experience. I will definitely use them in the future.

Rene Shoemaker

Courteous team, prompt attention, trustworthy service work. I also go there for my Apple purchases. I trust these people!

Thomas McDonald

Great buying and learning experience. I am a heavy laptop user and had some extensive questions about how an upgrade would fit my applications. The representative was extremely knowledgeable and helpful in my decision. In a short period of time, I was able to completely understand the specifications of all of the computers that I was interested and quickly make a decision. I am trilled with my new computer.

Lane Morales

Great service they were perfect

Kalli Drake

I was somewhat unsure about coming to this location versus an Apple store, but I trusted the recommendation of an Apple advisor and am so glad I did! I was so worried my computer was beyond help, but Joseph was very kind and efficient with his testing of my device. Though I had spent 4 hours on the phone with Apple advisors the day prior, Joseph knew what the problem was within minutes and was able to have my computer back to me within an hour for only $70 when I had feared a much higher cost repair or a new computer all together. I would highly recommend visiting SimplyMac for service of your device. I will definitely be back.

Jace Gordon

For whatever reason, it has been MONTHS since this place has taken Apple Pay AND cards without a chip. Now, a lot of this is out of the hands of anyone who works in this store, but it shows a flawed company in general. Its people are its only saving grace. Take the same team, but them in almost any other store, and I'll rate it 5 stars. Unless it has been fixed recently, avoid this place. The workers are nice, but you're better served going to Buford to the Apple Store at the Mall of Georgia.

EPIPHANY WALKER

I have visited 2 different Simply Mac and Athens has been absolutely wonderful. they even went as far as to correct a customer service from another store and I am so satisfied with the experience at the Athens store. this will be my primary SIMPLY MAC! THANK YOU SO MUCH RYAN!!!

Angela Valdez

The wait was a little long. But they were super helpful and friendly. They didn't try to sell me things I didn't need. They were able to fix my son's phone while I waited.

Rick Cogdell

They were able to work me in since I was coming from out of town. They replaced my iPhone battery within the promised time. Excellent customer service!

Patricia Edwards

young man was very kind in explaining how to use some features on my phone that i was struggling with. suggested a class opportunity that i will eventually take advantage of. always upbeat, and no question shall go unanswered!

S. Nielsen

Simply Mac in Athens has always been a go-to store for anything Apple/Mac. Recently I had to have a battery serviced/replaced on a 2012 MacBook Air. They rapidly took care of that for me. When I got home I noticed a crack in the "barrel" or plastic cover on the back of the laptop. I believe this was due to age and use, not anything done at or by Simply Mac. However, the store manager, Ryan, went over and above to take care of this for me. He even let me drop it off a couple of hours prior to their opening to adjust to my existing schedule of appointments. OUTSTANDING customer service. Will be returning! Thank you, Ryan.

Joanne Ewart

Went in with a drfunct screen on my MacPro Ipad - was under warranty, camr back in about 4 days. They restored the backup info and helped me register this again with Apple. Took abot 30 minutes of my time total. Good job.

Zach Miller

Took 2 phones there to fix or restore. Both times they said it wasn’t fixable and I would have to buy a new phone. Took it to the actual apple store and they fixed it with no problems whatsoever. Would highly recommended not taking phones to them for repairs

Frederick Wiegert

I made an appointment to have the battery replaced in my iphone. The replacement was done in the timeframe specified by the technician. Everyone I spoke with at the store was very friendly.

Tracey Jackson

Great service, I took my niece to get her phone fixed. The staff were very helpful and courteous. I highly recommend this place for anyone with IPhone problems.

Gregory Thomas

They jumped right on me when I walked in and gave me a 10 percent discount on my apple pen!

Buz Dale

Great as expected.

Catherine Hogan-Kalmanson

great, courteous service. thank you!

Pam Neumeyer

The guys at Simply Mac were excellent at customer service. I was upset about having to get a new battery on my iPhone 6S especially since I had retired drive 2.5 hours one way to have it “diagnosed” so I could order the new battery. Then I had to wait 2 weeks before I could have the battery installed. So another 5 hours gone to get the battery. The guys were very patient with my bad attitude and ended up making it a positive experience.

sanders161

I just had the worst customer service experience I can remember. I've left the store completely unsatisfied and humiliated by an inept, rude, dismissive, and unknowledgeable staff. Never again will I even consider patronizing that store, and I regret doing so in the first place. I rarely write reviews or complaints but I felt that it was necessary to do so in this case in the hope that I may be able to prevent some other poor person from feeling this horrible way that I do at this moment. Unbelievably rude employees

ANNE MCBEE

Customer service was not good for parents who are out of town and need to fix their student's computer.

L Stevens

The young woman helping me was very knowledgeable, friendly and very helpful! I would seek her out if I need help in the future! I am sorry I do not remember her name!

Ty LT Sherwood

I got this APPLE I-pad and I tried to charge it up and the apple simple is on and so I tried to turn it on and it turn off on me again.

Jeff Kitto

The repair came in under the quoted price, but I was not informed when it was finished. I had to contact them to discover my iPhone was ready to be picked up.

Adler Fiedler

I have called four times in the last three months and not only are my calls unanswered, but I have left messages with my name, number, issue, and they have never once returned my calls. So unprofessional.

Megan Coburn

Staff has always been friendly and educated enough about their product. That being said, I do not shop here without having done some research of my own first.

Marianne Amsden

Even though they were busy they got to me in a timely manner and quickly delt with.

Cy Drollinger

The staff was helpful in resolving a meltdown with my iphone 7, even though I had not purchased the device there.

Zan Rost-Montieth

worst apple repair ever, have twice now paid $69+ for repairs that apple does for free with apple care.

Robert Walz

Worked with me to deal with a complicated return. Excellent customer service, I’ll certainly be back.

Juliene Sinclair

Great service - process was easy.

Dana S

if you are accident prone, buy the extra insurance!! times for MAC repair are scheduled now but they got me in later that day.. I had 4-5 things wrong with my MAC Book Pro --- 3-4 slightly more than minor and 1 major issue but because I had purchased the extra insurance (Apple Care and Simple Care both) at the time I bought the laptop, it was no cost. What wasn't covered by Apple under Apple care (they are picky and don't pay for much) was covered by the added insurance. Why did I give these guys 5 stars? They told me the insurance was a good idea AND IT WAS! They were prompt, professional, estimated correctly the amount of work it needed, spent lots of time with me, and made sure I understood how and when my computer be worked on... it even came in a day early!

Vinnie Bredemus

These guys actually suck. I brought my computer in 3 days ago for a diagnostic and have yet to hear back from them. I have taken my computer to Apple stores in the past and have had diagnostics done in 10 minutes. These people are straight trash.

Pamela Steele

Excellent, Excellent, Excellent! This is the 4th time I have received quick, effective help at this location. The people are kind and knowledgeable. I was very pleased.

Sally Kreis

I needed help with a presentation I am giving. Kevin took the time to listen, make suggestions and then get me set up. He made notes for me so that when I get to the place where I am delivering the speech I would know how to connect my Mac to the PC equipment. I was so thankful for the information. I am a novice at this sort of thing.

Kori Robbins

Worst customer service experience. Went in to get my Mac tested because the fans were always on high speed and the battery was draining. The man there made some assumptions based on my gender and told me it was the keyboard cover that was causing the problems and that it wasn’t worth doing a diagnostic test. He kept telling me that “the magic of the apple store fixed it.” I told him that there was something wrong with the computer, you could clearly feel the heat and fans going, and asked for advice. Another man walked over and said, “just do the diagnostic and make her pay 70 bucks.” I found that comment, while true information, degrading because of the manner in which he said it. Will find somewhere else to go in the future.

Roger Robichaud

Did a great job replacing my iPhone battery.

Penney Wiley

Sales people knew exactly what I needed, where to get it and how to use it. Quick and painless shopping experience! This was my next visit and apparently I was given the wrong part for projecting and needed a VGA pigtail for my iMac. The gal knew exactly what I needed, I brought a pic along to make sure I had the right connection, she was polite and helpful!!

John Beck

Chris helped me get my Mac pro up and running in hours not days. Now it runs excellent and much faster. His help was much appreciated and came at a time when I needed my Mac for important business projects.

Forrest Kultgen

I refuse to ever go back to this store. The first time I had issues with my MacBook Pro I handed it to them working and it took them a month to have it tested. They told the the SSD failed and I lost everything. It then took them 2.5 more months to replace the SSD for an exorbitant price. The SSD they replaced then failed a year later and they at first refused to tell me whether they or I was the one who bought it. I finally pried out of them that they bought it but they would not process the warranty paperwork and would make me pay full price for a new SSD. Don't bother with SimplyMac! Go to MacSource! Eric is knowledgeable, does excellent work, and is upfront about options and costs. He tested and replaced the SSD the day I brought it in and had it working that day. It is still working over a year later.

Jason Root

These guys are generally incompetent. Do yourself a favor and just order directly from Apple.

flyguideck

The system of scheduling an assessment appointment. Having their tech confirm my screen was cracked for an iPhone 8+. Then, waiting for them to order the screen. Then, having to schedule another appointment to actually have the phone fixed seemed pretty antiquated in today’s world. It took two trips, multiple phone calls wasting a lot of time just to replace the screen of an iPhone 8 plus that was functioning properly but had a cracked screen. Maybe not Simply Mac’s fault. End result, my phone is fixed and they did a great job fixing it. The process of getting it fixed was frustrating.

Clint Croft

These guys are great. I needed to max out my Ram on my Imac. They had to order the parts in but it was installed in less than 30 minutes! Personable staff.

Kinzie Kvalsten

My macbook had a failing cable and they were able to replace it within a couple of days. I'm a student taking summer classes so I needed it fixed ASAP! They also cleaned my screen and keyboard incredibly well. It's like a new computer. Very professional, went over the prices and options clearly, and fixed the issue.

Jeff Nichols

Very friendly people and their repair work seems to be very good. Communication needs improvement, however.

Susan Brooke

Took my iPhone in for a screen repair. Three weeks later after multiple phone calls by me and many excuses by them I got my phone back and it was not repaired and the Sim card was missing. The manager lacks integrity and honesty. Skip this store.

Holly Heinzmann

Eric is extremely knowledgeable, kind and easy to work with. The best choice in Bozeman for Mac help.