Reviews of Northern Tool + Equipment (Computer Repair)

George Faust

Out of stock of mixer I wanted, so they sold me the display.

jacquieb76

Customer service was not on their list of priorities between 12:45 and 1:10 today. I literally stood seven feet from two employees, facing them as they were looking in a box trying to figure out something about the small heater inside. I waited for help and they never asked me did I need anything. They instead walked away, one then the other. I went to the register to get help. A senior is working as fast as he can. Line is now backed up. He calls for help at the register on the radio. No one responded

Jason Hall

My experience is really good and they helped me out a lot

Michael Bozzone

We returned some items that were pirchased via internet by a recently deceased relative. They were very helpful, patient and accomadating. Additionally, the store was very well organized and tidy (including the restrooms). Those folks are great to do business with.

Jane Toole

Knowledgeable staff

Marr

Would recommend

Michael George

Great tools at reduced price.

Ricky Badger

Excellent store, great service.

Paul Czeresko

The store is always neat and clean. They tend to be a little pricey but have good quality items. They have many top name brands as well. Having said that, I can never find a person to help me with questions or item location. I understand keeping costs down but sometimes I just leave in frustration.

Donnie Curtiss

Sales associate was very helpful

joseph c

Overall a great experience at Northern Tools. The staff was super friendly and helpful. If it wasn't for them I'd still be stuck on the side of the road with a blown out bearing

Francis Hane

Very helpful

Chele Thomson

Didn't have what we needed. Did not not attempt to help at all. Acted like we were a problem. Not impressed with customer service AT ALL. We'll just keep going to Tractor Supply like we had to today.

Steve Ware

I have taken my pressure washer to their service 3 times. Each time they "found" something else wrong. This is all within a week. It still does not work 200.00 later. The service guy even broke the cord trying to start it went I brought it back the second time then made me pay to to "dislodge" something?? Maybe it dislodged because you were trying so hard to start something that you had been paid to have start!!!! Terrible service and still no running pressure washer.

Bucky Harris

I have been a customer of northern tool since 1989 when I became a professional pressure washer,over the years I have probably spent $20,000 on pressure washing supplies,I have always recommended northern to my friends that needed a pressure washer for home use or starting a pressure washing business,I let people know that northern unlike Lowe’s or Home Depot had a service department,in all my years with northern I have never had to use the service department other than to order parts,I recently purchased an engine which I put into service several months ago - ( just for the record I have 18 pressure washers) this engine cut off and would not restart on my last two jobs which caused me some problems ,this engine was under warranty so I assumed there would be no problem - I talked to the service manager,the manager,the regional service manager and the regional manager with no results over a $169 engine that had issues - they all talked to me like I was stupid,when I went to pick my engine (that was under warranty)they wanted to charge me $35 for running the engine,all they did was crank it up and let it run - - they did not try to diagnose the problem - to make a long story short I will never darken the door of northern tool ever,if anybody needs pressure washing supplies I would recommend water cannon on line shipping is free - - - having northern treat me like this after all these years is sad, you just lost a good loyal customer —- if you buy something from northern and think your you are going to get good service you are going to be disappointed

Daniel Alicea

I came for one thing and came out with a few more things than expected. They surprise me with their inventory.

michael wrigley

I will never shop at northern tool again, they treat you like a criminal.

Russell Owens

Great customer service and very eager to please.

Angela Myers

Just went in to ask about a pressure washer hose .But no customer service no one asked if I needed help no one even acknowledged that we were in the store we stood around trying to find someone to assist us but no one was available the guy at the register just stood there and looked at us .As for me and my husband we will never shop there again I won't recommend it to no one I know

DA GREENWOOD

Kinda small but good store

Marty Parler

Awesome parts department!

mark bell

Another customer treated poorly. Went three times for technical advice that was promised to me. Instead of offering the info, they tried to extort money from me by saying "just pay me an hour's wage and I'll plumb it for you." then when I came back to try to schedule the service, the tech was in a hurry at 230pm and couldn't give me a minute after I just purchased a piece of machinery worth $5000. Then when I asked him to just indulge me and look at the paperwork, he looked up, turned his head away and refused to tell me anything unless I paid him an hour's wage. Then the other store employees sided with the tech. So if you might need help you should look elsewhere for people committed to a career not just doing a job or just holding up a shovel. Sad. They have the parts. But the people really are no more than stockers and cashiers. All of them, even the young manager acted like they didn't even work there and didn't see anything. And the tech obviously holds everyone hostage with a bad attitude. I'm not just sad, I'm angry. I don't always like everyone I deal with. But I deal. I don't shut down and get offended. I didn't just buy a machine. I bought service. That I must now go elsewhere for.

Bryce Dixon

Terrible service.

Judy Wilkes

Very helpful and friendly service.

Mick Carnett

Super helpful ...

John Manning

Tool store. You find a mix of brands and types of tools. The staff is helpful. If you are friendly, and ask, be nice and get treated nice. Concrete floors like a warehouse, not a dainty coffee and biscuit shop. Nice variety of items, including work style clothing. Can use the catalog or online to find items not on the floor and have it delivered to your home or the store for pick up. Hours are great.

Frank Davis

Very helpful staff. Never pushy but always helpful. Ask any staff member for help, tell them what you want and they are on it chasing down the product or information as appropriate. I highly recommend this business and location.

B Stone

Friendly staff

Patrick Burns

Always cheap cool stuff.

C.J. Willis

Always a deal to be found

Mario del Pino

Didn't have selection in store

Steven Spires

Not helpful at all. Have had a tool back for repair more times then I have been able to use it. The bills keep coming but the machine keeps breaking. I will not shop and Northern Tool anymore.

Sonny

Pete and Sonya took really good care of me. I was looking for tools they didnt have in stock and they gave me online prices to compensate. I didnt even have to ask for the deal I was provided. Great service!

Wesley bryan

Great service and prices

Peace Haven Pointe

Had a great visit , in fact super great, wanted to purchase a set of scaffolding, they were on sale, had a great experience, store manager MIKE went way beyond his call of duty to help me, was there on Monday and they were sold out, Mike took my name and number, and promise to call when the order arrived, sure enough, he called me on Tuesday and said they had arrived, he was putting my name on it, I went over this morning (Wednesday) and picked them up. Thanks Mike for your hospitality

M.R. Hudson

I’m in the commercial/Industrial world of tools and rigging. The equipment works great. If it does happen to break on the first few uses (we aren’t gentle folks on our tools) they have replaced with no questions asked. Couldn’t ask for a better partner in the contractor business.

Charlie Freeman

Didn't have a real good experience on the coupons I spent over $700 and they gave me $60 worth of gift certificates that I've got to spend by June 30th

Eric Zschunke

Northern Tool is supposed to a high quality chain. The one here in Columbia is so bad, you would rather ask for customer service at a Walmart. Plus, the "high quality, ultra durable trailer dolly was missing over half of the pins and screws that were supposed to hold the thing together.

Russ Perry

Lots of cool man stuff at mostly great prices. It's a manstore Bro.

Larry Meetze

One of my favorite tool shopping places.

Gary Robertson

Every visit they have the items I need. If not they look it up on line so I can order it. Staff is knowledgeable to help you out

John Cox

Service department way over priced might as well buy a new one

Betsy Mackey

Found just what we needed and on sale too

Brian Bass

The young lady that is the manager there is absolutely wonderful helpful and makes the visit very pleasant

Jason Nickel

Good selection

Taylor Mistisshen

Great experience!

stephen cromer

Super selections of Anything trailer tools all kinds of parts for anything you need to repair well pumps pressure washers sprayers everybody needs a Northern Tool in the area