Reviews of Best Buy (Computer Repair)

Noah Dion

Sales experience here was pretty damn horrible. As I would expect from a big box store but wow the guy was pushy, and by the end rather rude when I told him never mind due to frustration. I'm not one to leave scathing reviews, I try to be fair and understanding in a given situation but yikes. Regardless I bought a computer at a competitor when all was said n done. Someone was having a bad day I guess...

Aaron R

The most awesome best buy with the best service ever! Kudos to the mobile team and their hard work! Hansel, Adam, and Gladys were crazy knowledgeable.

iain fletcher

Always helpful in sales and problem solving. So nice and a great place to visit

Caleb Buswell

My online order was quick and easy to pick up. The pricing was competitive.

Joan Dorney

Talked to a salesman whose name I can't remember. He said when I come back just ask for the Indian salesman. He was so nice and explained everything. Took a lot of time with my husband and I.

Denny B

I always enjoy Best Buy but it seems like lately they are suspicious of everyone. Must be getting killed by shrinkage. Don't follow me around the store, I haven't shoplifted since I was a young lad. Besides that it makes me want to not spend money with them.

Zoe Harrison

Every time I come into this store I regret it. They treat me as though I’m an inconvenience, if I’m even acknowledged at all. And while they are on the computer trying to do a purchase, they goof off with the other employees. Never coming back.

SkiBumTim

Careful returning stuff to this store if you bought something online. They'll send a email that will delete all online purchase history if you do what it asks. I returned item, got home, checked email, clicked a link in email from them, and just like that my entire purchase history is gone. I have bought a lot online and picked up at local Best Buys over the years. It was nice when I logged into Best Buy to have all my purchases history to refer back to specific model of something I might have bought over the years. Yesterday I returned a Pixel Slate because I found it only had half of the advertised Google Assistant in it and couldn't do the Assistant Routines. I shared my email address with them at the return desk when she asked for it and when I got home one of the emails from them was some thanks for signing up thing. I thought ¯\_(ツ)_/¯ and clicked the Activate button in the email. What is "My" Best Buy vs the Best Buy online account I had always had? Beats me but now my account's purchase history is forgotten history. I can still sign in with same old username/password that I have always had but the only purchase history showing from all the years I have bought stuff online is this dam Pixel Slate I returned. I have never returned a Best Buy purchase before. Does this email that activates the purchase history wipe happen every time someone returns something to Best Buy or is it just something they did at the Lynnwood Best Buy store's return counter? I'm serious. Imagine returning something to Amazon and they wipe your purchase history. Smh... Why Best Buy, why?

Đon. CållĮErIiOne

Lots of staff.. seemed like every 5 minutes someone comin up to me. Let a man breathe. Lol.

Sharon Payne

In the beginning it was hard to find a sales person walked around the store searching for somebody. When I did finally found someone didn’t have the product that I wanted.

che chon

Flout exactly what I needed quickly. Had 3 or 4 people ask me if i needed assistance in the 15 mins i was walking around.

Nathan Prows

They do not sell phantom 4 pro anymore but the staff was super friendly and knowledgable

Jason Boyd

Love this place! In electronic heaven when I go there!

John Barney

Williston, VT Computer salesmen are awesome and don't work on commission so they don't push you to buy something you don't need. Geek squad are always great too. I guess if I was truthful, entire staff has always been great. I've done business there for years

G Dartlan Anderson

Wonderful electronics, staff, & prices -

Pope Cannabis Sativa THC TCHC

Jack&all other sales force were great 100%

Andrew Schmidbauer

Good spot for almost all the gadgets. I called early in the day to confirm they had my product. They confirmed having many in stock. It appears they did not actually have the product when I arrived for pickup. Too bad. I don't know what one has to say to make someone physically go check on a product. I hate hearing them say 'well it says it's here in the system' later. Oh well, next time.

Joe Romero

I have always had a good experience here at Best Buy. Having a store nearby helps me handle the gadgets before buying them, not to mention the ease of use of financing when need be.

Rochelle Nichols

I just feel that there is way too much help here. I'm constantly asked if I'm doing okay and if I need help. That's awesome for some people, me personally, I don't need that much help. But kudos for those that need that and the availability the store provides to it's customers. The staff is very friendly and knowledgeable in the products the store has for sale.

Derek Schwendiman

I’ve been using Best Buy for years when buying appliances and have always been pleased with their prices and service. Today we had a pretty huge mess up when it came to our delivery. Somehow the scheduling didn’t get put together right and the appliances were not here on time. In calling to figure out what was going on I called the number that was in the email regarding my delivery and basically got the run around all day. By the fourth phone call I finally got tired of all the excuses as to why they could not help and went so far as to tell them to cancel my order and I would take my business elsewhere. My wife, upset by the fact that she wasn’t going to get her nice new appliances, instead decided to call the store manager, and was able to work out a last minute fix to get our appliances here tonight. Moral of the store: don’t bother with Best Buy customer service when you have an issue—try instead to contact the store manager. In place of excuses, we received solutions to a very frustrating problem, and I once more felt that my business was important to them. The tech that they sent out, Kyle (out of Farmington) was top notch. By far, one of the best employees that I have had visit our home from Best Buy! This guy deserves a raise. We love our new appliances!

Jeremy Mileski

Great deals great service

Dallan Labrum

A customer service rep took me to the customer service desk where Michelle literally interrupted our interaction 6 times to do something else. I just left. I was going to get a screen protector replacement and buy a new desktop. It’s pretty bad customer service.

Peter Stratton

Not enough workers. Good selection but hard to find someone

Roy Kline

Great customer service. Got plenty of help without being overbearing.

Z'kyra Robinson

I purchased a chest freezer. It was a great price and was ready for pick up when I got there.

David Boyd

Typical Best Buy. Clean facilities and friendly service.

Fusion Hotline

The store is clean but the staff is always bothering me. They must think I'm a they risk because they're always there. They have q decent selection of things, shelves are always stocked pretty good. Be prepared to be bothered with the credit card talk when you walk in.

Duane Lindeman

Wanted 2 S9 edge pluses... Lots of providers offer these "deals". Went here and actually got a "2 for the price of 1 deal" ... no contract, unlocked, half price, with a ton of accessories. Also got better trade in offers, a better return policy, insurance, and phenomenal customer service. Also had a screen protector replaced, a malfunctioning smart watch, and a charger issue and they were all resolved same day. If you're in the market for a cell phone, forget Verizon, Sprint, At&T, and everyone else, this is your go to place.

Marco Reza

Very friendly and knowledgeable staff. Had many questions about audio; some headphones questions and some car audio questions, and they delivered! Even bought a smaller car amplifier with an "open box" discount and price matched a few other items from online.

Daniel baum

It's best by everybody's been there

Sam Cline

Employees seemed knowledgeable and truly wanted to help.

Kerri Martin

Well I cant say what I bought yet.....its a Christmas present! But the macbook is really awesome

Mary Brzozowy

Very helpful and knowledgeable service personnel. I did not feel rushed either.

Alexandra Kafenzakis

Notbody in departments visited. Nobody said hello. Could not get any help. Store was virtually unoccupied of customers and yet. Stayed 30 mins and nothing. Very unimpressed by this location.

Ellen Burford

Had to mail order one item but it was shipped quickly.

matt dunn

Same old best buy we all know, and sort of love. OK customer service, and OK product knowledge.

Dominic Swayne

Best technology store in Harrisonburg

Michael Pisano

The home delivery team is awesome

Glenn Wright

The best golden corral i have ever ate

Kevin Behnke

Always helpful and friendly staff. Today they went above and beyond. As the two gentlemen we're loading our new TV and dehumidifier, our one Greyhound jumped out and ran into the store. Everyone said he was quite fast. They were able to catch him and bring him back out safe and sound. All is well that ends well.

Jerad S.

Stacey was excellent, very helpful

Corey Boire

Bought a TV online and picked up in store, in and out in under 2 minutes, great buy online and pick up in store system.

A Davis

I recently purchased a car radio from Best Buy and had it installed at the Best Buy in cool Springs. Terry and the crew were extremely knowledgeable and competent for they told me in advance what they would be doing, how long it would take and more. It took them less time than expected and they were able to get me a refund on an item that wasn't needed! HOW OFTEN HAVE CAN YOU SAY THAT HAPPENS!?!?!? This crew WILL handle any car audio issues for me and my family from now on.

Andrew Lundgren

Helpful staff. Had what I needed. Looked to see if they could get a better price online for me without me even asking!

Erlyb Ydrah

If you're getting cell phone services, Maggie is the best! Very helpful, fast service, can multi-task, and super smart. Brad is a good manager and great in the cell phone department too. On busy Christmas Eve, they were getting customers through the process super fast. Thumbs up!

Jaden Collier

Vary good survis and we'll go there a gen

kaye nicholson

We stopped for electric ranges and microwave/vent hood. Great prices. They left us to look on our own, then Mike Lippelt offered assistance. He was knowledgeable, helpful, but not pushy.

Jon Rudd

Jamal is fantastic! He was personable, professional, and knowledgable. Best of all he treated us with a smile the whole time. Thanks Jamal!

Conor Donohue

I had a great experience the other night here. I had ordered a TV on Amazon and it was delivered to my house severely damaged and since it was sold by Best Buy via Amazon, I was told to return it to the closest store. I was still wanting to get a new TV and the salesmen Antonio helped me find a new TV and the store manager Rick made sure I had a better experience in store and put back trust in Best Buy that they would take care of a customer. Would gladly do business here again. Thanks again to Rick and Antonio.

bobbbyboy12

Was treated with disrespect when trying buy 2 printers...

Martha Allmond-Woodland

Best Buy Help this Senior. Last month someone tried to scam me I didn't know who to do. A friend from my bank helped figure out what to do and he suggested that I go to the Best Buy store opposite Fox River Mall. The employees showed me to the Geek Squad and the employee who met with me help me understand that my computer would be examined for any malware, viruses. The person who talk with me helped understand what the company would to protect my computer and why the protection I had already installed had failed. Frankly it had not updated my protection because it didn't have the technology. When I left three days later I had a better protection that Consumers Report Magazine had reviewed with a better rating than most other software. Now I feel better about my computer protection and the availability of kownlegeable friendly help who gave this Senior confidence. I am not all by myself with to solve technology problems. Now I have the Geek Squad ; they speak my language .

Craig Coats

It's a Best Buy. It's fine.

Sonia Mohammed

The worse people to rely on to return a phone call.... then to go in person hours later after waiting for a call from the manage... just to be told pretty much we don’t care about this issue find a way to fix it your self... lost our business........

Emily Gibelyou

Great customer service!

Roger Anderson

Excellent Geek Squad Repair. Needed an iPhone battery replacement under the Apple $29 battery replacement program. Apple scheduled me with this Best Buy to do it. Made appointment, showed up on time, paperwork began right away, and phone transferred into the technicians area. By the time the massive amount of paperwork was completed, so was phone. In and out in under one hour. Super nice guy assisted us.

Elizabeth Schauffert

We purchased vacuum online and had local store pickup. Sale and Pickup went efficiently and quickly. Picked up item on same day.

George Lawrence

A great to buy electronics

Promo Paul. Loud Event Photography.

They carry products in-store that you normally have to order online. Great place for when you need a rare item fast or for a quick exchange. I needed a special truck driver GPS and this was the only store for hundreds of miles that carried it in store.

Tami Hughes

Staff are always very helpful with any questions to might have. I have never had a bad shopping experience at this store. I love shopping here.

Luke Zepnick

Good selection of quality electronics with helpful sales people. However, if you want to beat the internet, price match more than 5 websites. This is a consistent struggle with Best Buy when I'm looking for the best deal.

Ron Beck

Our buying experience was awesome!! They were very polite and knew ezactly how to help us.

Shannon Ross

Nice store lots of products within a reasonable price period and helpful service

Kristen Woldt

Horrible customer service! 4 employees just standing around not helping anyone for over an hour! Elderly were forced to stand in line while employees just watched them! Employees moved from one area to talk to each other to another and didn’t help a single person!

Kevin

Spent more $ for the upgraded screen protector and Beat Buy installation only to find out when you have a problem all you can expect from this Best Buy is an attitude and no service. No wonder Best Buy is struggling vs online retailers. Where oh where is good service.

Sally Masters

We are frequent shoppers at this Best Buy store and always receive amazing service.

Rob Torbert

Great toy store! Usually havea little better service in the computer area.

DeMarco Jackson

Great prices and staff

Srinivas

my mobile network was completely off in the store. Was it by design? Went there to buy a computer monitor. Preferred this instead of online as I can see what I am going to buy. But there were not enough models.

Lawrence Jordan

Fantastic experience everytime I go in there. the staff seems to be focused on nothing more than just making sure that everyone is taken care of. It's almost as if in addition to running the business they care about nothing else.

Jaye Waller

They had no problem when I arrived five minutes before closing. They even when I get their way to help me without complaining one bit.

Cameron Frantz

This location has an amazing selection of appliances and great customer service. We bought our washer and dryer and dishwasher here and I would go back for any other appliance when I need to.

Katie Sierra

Great service and deals

Michael Jankowski

After looking over the store needing help 3sales people where having b.s. session, didn't acknowledge I was there, finally a 4th sales person helped me out. He was very helpful knew what I was looking for and answered all my questions.

Stephen Radel

Great selection, and prices. Love the no interest financing. I also appreciate the fact that the staff is hourly, not commission. I think I get honest advice on electronics because of that fact.

Brian Opolis

The service here is lackluster to say the least. I wemt in looking for some specific items for vlogging and was told taken to a tiny section with a couple of tripods and one ring light. I bought the ring light, but it wasn't what I needed so I returned it. Upon returning it I decided to browse the whole store. Would you believe they had an entire end cap dedicated to vlogging! And it was there all along. When I told the manager that perhaps they needed to train the staff more about what items were available, he made some excuse that there were a lot of new college students starting. Whatever. I won't be back.

Charles Miller

It was tough finding the odd items I wanted, but they diligently kept at it. Sent me away happy.

Michael Servidio

Went in to pickup Galaxy Buds and staff was very helpful.

Paul Gaddes

My son's 2 year Geek Squad laptop warranty was within 2 days of expiring. He had dropped it previously and the screen was smashed. They examined it and gave him a receipt. A few days later the repair (replacement screen) was completed. Excellent service and a quick turnaround.

Nickole Quinton

Nice clean store. Helpful staff

Evan Kofford

Great store awesome products.

Pat Haugen

The young woman who helped find the right computer monitor was excellent!!

Chris Johnson

Let's be fair here, I was traveling and lost my laptop charger; they were WAY over priced for the replavement... so I took stars off for that (85 bucks guys... really?) I do give them credit though, because when I returned home a week later, no hassle returns baby... yeah!

Josephine Del Real

One customer service person was very professional the others were not

Jon Kison

This visit was nice because I was only asked if I needed help twice. Sometimes at some places it's a never ending nuisance. I didn't need any help so I can't speak to the knowledge of the staff but my lonely trip was fairly tranquil.

Matt Schumacker

Great knowledge and good prices

Savannah Schoonover

Brought my Fitbit in because it wouldn’t charge, and the staff told me that I needed a charger to test it out. Bought a charger, brought it back, and another employee told me they don’t do any smart watch repairs (even though on their website there’s an option to repair fitbits specifically?). They were careless + seemed uninterested in assisting their customers. Both employees I had talked to were extremely disrespectful and belittling when talking to me. Never go to this location.

Adam McCann

Been a while since I've been in a best buy. Impressed with the new selection and brands they carry. Also very reasonable prices and customer service.

D Diaz

Very knowledgeable CSR, but then I also met one person that didn't want to help. So your on your own

Jeffery Twitchell

Over priced, poor selection, average customer service

Jennifer E.

Friendly and knowledgeable staff.

Marc Chapman

Always good service but the store in Casper just isn't what it use to be never anything in stock.

Kate Kornkven

Claimed that a in person pick up would be ready in a week and a half, they delayed it for another two weeks without any notice

Kyle Heck

They've corrected a few price match concerns we've had, but our recent installation wasn't to be desired. Recieved a email survey, based of our recent installation experience. I gave an honest survey, and within a day, received a phone call from Bestbuy corporate. They asked me to describe in detail about our experience, and where understanding of how it should have been better handled. I was then told, that the manager of this store was on vacation, but he'd definitely reach out to me to discuss. Three weeks have gone and not a single call. It wouldn't be a big deal if it wasn't for the fact that the crew didn't properly install our washer. As corporate stated and we where told in store, our washer and dryer, being Samsung, needed "Geek Squad" instruction once installed. They never installed our washer and left, saying we needed a bigger pan and a new drain drilled. Maintenance showed up and we put the washer in with no problem at all. The hoses weren't hooked up nor was it even plugged in. Now I'm finding out that our washer requires specific calibration before use, and could potentially void our manufacturer's warranty.

Rosa's Aromatherapy

Great store, everyone is very friendly and ready to help.

rainbow cookie

Wonderful shopping experience. In and out quickly.

Earl J Gardinier

I just left the Best Buy store today. I needed to exchange my Bluetooth Bose and get a new one. Unknown to me that when I bought there geek squad extended warranty, it was a one-time use. It was not explained to me that way, I was explained that it didn't matter how many times I returned it in the two-year period, I would be taken care of by buying their geek squad extended warranty. Chrissy one of the managers in the Casper Wyoming store was the second manager I talked to. Chrissy was very rude and aggressive as well as hostile. She shoved the box and receipt back at me across the counter several times because she couldn't hold her aggression back when I asked for them to give me a new warranty with the new product because I was misinformed. The box with the product almost fell on the floor until she caught it, but the receipt did fall to the floor. I had to pick it up. She said very loud and rudely that I could call 1-888-Best Buy. So I did, thinking I could get some help from them. All corporate did was take my complaint. They wouldn't let me talk to a supervisor. And of course I didn't get to speak to anyone in the United States. They wouldn't help call the store and have them exchange it either. They said it is up to the store manager's discretion. I believe their a corporation and not a franchise. So it sounds like they are okay with their managers treating their customers in a poor, rude aggressive manner. Another manager in the Billings Wyoming store, "Rashad" , has an issue with being rude and aggressive too. We will definitely not be buying anything from Best Buy anymore. As I have already been informing anybody I come in contact with; such as friends, family, strangers, etc... letting them know about this situation and how I was treated. To not shop at Best Buy, because of how you will be treated when you want to return something or exchange something that is under warranty.

Thomas Eaton

We just bought new computers and the service was great. Rachel was our Sales Associate and she treated us well.

John Cuccia

Variety. Inexpensive. Great service and assistance.

Ameer Jabbar

I am best fan of best buy; but today I just shucked with the rude sales man manger that I dealt with today over cells phone department!! Sorry about that; but we expected the professional level of treatment when we speak about best buy! But looks like this guy was belong to garbage before Best buy hired him!!

Haubie Haub

It's sure not the store it used to be. maybe it's this particular store. I was looking for a simple USB to micro adapter, I was told they didn't exist. Well I owned one, do the kids and pets needed replacing. I also looked online and found them. Another associate found it for me, they wanted $50 for a 3 foot cord. I had found them online for between $3 and $7 so I left remembering that I had been to that store before and was looking for a specific cord. i was shown the wrong cord but when I found the correct cord, it was way overpriced and they didn't have a less expensive version so I had left then too. The store just does not seem to be well-stocked for accessories unless it's for phones.

Deborah Her

Cane away with a lot of good information.

El Changito Burrito

I recently purchased a Vizeo TV here and was very pleased with the experience. Helen was very helpful and showed me the TVs that would work for what I needed. Paying was fast and I was back on my way in no time. Just a top notch place and people!

Luis Caballero

The sellers are very intense, a little bit of space would be great

Kristopher O'Neill

Great place, their food isn't the best.

Casey Theobald

LOVE shopping here, they have a great insurance program and when my vacuum broke down they just replaced it for free:) Ben was super helpful with all my customer service needs and even took the time to help me get my vacuum loaded into the car. Great store, great people, and i will always continue to buy all my appliances here.

DaUso Alafaio

Gave me some rele good advice on some sound set ups

Watsons

Super helpful salesman. He helped me select a Christmas gift that my husband would love. He even checked and located and price matched my gift.

Jeff G Armentrout

Really Great Management and deals

Jinx Cole

Looking for a smart watch... not as many choices as I had hoped for.

Kasim Alfarraj

Very helpful and friendly staff

London Paris

Love the electronics this is where I get all my electronics

Amanda Schneider

Clerk that helped us was so rude! He told us the only cord that would do what we needed was 199.99. Nope my husband was able to figure it out on his own. We bought a 13.99 cord that works great. The guy got mad and walked off. When were in line to pay (I have never seen this done) 2 clerks walked up and checked everyone out quickly.

Heather Blackwell

Great customer service!!!

Brandon Calderon

C’mon it’s Bestbuy! I think the Apple location in this store is pretty awesome. They’re very knowledgeable about their products and how they work with recommended 3rd party hardware. I’ve also bought my appliances here because of the deals they give over holidays.

Steve Burt

Ordered something to be picked up and wham, it was there. Easy pick up if you have your ID.

Khanh Thach

Bestbuy employee very helpful

Seth Boggs

Always very helpful to me.

Davis Nguyen

Friendly, helpful, smart staff. Clean store and well organized.

Nick vanMaarth

Looking at cameras & printers. Sales folks don't hound you, but they're there if you have questions. Pretty good selection of stuff (what I was interested in, anyway.)Decent prices. Hope they can survive the online competition, wouldn't want to see them close.

Ben Foster

Like being able to actually feel what I'm buying before I do so. Unfortunately had a bad experience this time. Bought a new phone had to wait for someone to come help not because of other customers but because the salesman were joking around with each other.

Peggy Gibson

Very satisfied agent very helpful and courteous will be back if have any problems with computer

Jordan Gibson

Oscar is amazing and helped me with multiple sales!! Very knowledgeable.

OragamiMommy .

Very friendly and helpful staff.

Mairia M

Friendly staff and always find more than I need.

Domoneick King

I just love best Buy

Gerald Lewis

They were very helpful and knowledgeable. Found a solution to my problem. I highly recommend them.

Aquarius Vibes

After not being able to find what I wanted at the Pleasant location, I was sent to the Mansfield location. I got there looking for a laptop. An employee was standing by himself when I asked for assistance and he said he was busy with someone else. Mind you no one was there with him and he didn't have the decency to see about getting someone else that could assist me. Shay who was busy with another customer took the time to ask if I needed help as she went down an aisle looking for something for that customer she was assisting. I told her I needed to look at a specific laptop and she called for an available employee to help me. If it wasn't for Shay I would've left empty handed. Nothing more aggravating than someone who looks at you like your money and time isn't valuable for whatever reason was going on in that male employees head. Thank you Shay for being so kind and helpful. I left Best Buy with the laptop I wanted and a few other accessories to go with it. She's a 5 star employee for sure. Other's could learn from her.

Mike Cabrera

Geek squad was very professional and helpfully . I will return so soon

Rev. Marcus Chapin

Rude staff. Weird lay out, apparently oblivious management, and of course nobody could answer our questions. Prices are okay, but you can do better at Amazon.

Chelle Ram

Fast friendly service

fonerules .

Customer service was good. Rep was knowledgeable and helpful. Lots of options for many electronics needs.

shri patel

The best service from the very nice guy at the register. I believe his name is Matt.he gave me really gud ideas to how to use Fitbit . He speaks to everyone in such an upbeat manor. Ask how their day is going and calls everyone by name. He even says bye with your name as your leaving... but I’ll be back just because he is such a joyful soul! If everyone could have employees just like him. I was very impressed! he is very knowledgeable guy.Nice & clean environment in store.all employees are work professionally and polite.

BradleyD Gaming

Very pushy and wouldn't listen to what I wanted to do, with a bad attitude.

Un-Genius

Pretty standard best buy stuff. Helpful employees.

ian schulze

We got what we needed without much trouble. It's Best Buy and we got a cable. Not much to rate there.

Kurt Maehl

Quick in and out, needed to swap my plasma for a new TV..(power supply going out on the 60) Evan was helpful answered my questions. Looked at some " Oh my God" 70's and bought a " Dang that's nice" 70, all under 20 minutes

Ruth O

Very helpful staff

Tony Krch

Good for certain items if you really need or want to buy them today, otherwise do your research and buy online. I don't know if their salespeople get commission, but I've had a snooty kid talk down to me like an idiot a couple of times now when looking at the low price options on laptop/netbook type computers. I don't need an attitude, as if I'm a degenerate cheapskate, from a snotnose kid when I'm looking for an inexpensive, almost disposable device for a specific, limited purpose. If you ask me about my intented use and suggest other options, that's fine, but don't just tell me that what I'm looking at is cheap garbage not worth buying. If it's really so crappy that it can't run a handful of lightweight applications and will likely die in a year, why do they have it in the store? Is it simply to lure people in the door to upsell them? Also, in some sections of the store, if you slow down from a race walking pace, the sales weasels descend on you like locusts. In other sections, if you have a question you can stand there looking obviously perplexed forever, and then if you flag down an employee or look for one in the next section over they look annoyed that you're bothering them with your unimportant question. I'm sorry, but I'd maybe like to know how much something costs, and if the items aren't marked and stocked on shelves where the price tags and goods seem to be randomly distributed, sometimes it's hard to match them up yourself. I used to really like Best Buy a couple of decades ago, but either they've gone downhill, or I've turned into even more of a grumpy old man than I'd realized.

Tyler James

Big store to suit your electronics needs.

Sera is Fancy

Got a new smartphone here today. Brandon the salesman that helped us in the end was very polite and did a good job however the first kid that spoke to me talked down to me and treated me like I was just a stupid girl and then he and other Co workers continued to make fun of me in nasty rude belittling and discriminating manners. This is the only best buy here so there are no other options and there are no women that work there to help you so you have to just deal with the disgusting way the boys that work there treat you.

Kelly Straughen

Quick, easy, convenient. Friendly people.

Ron Doyle

Only place in town that had any Galaxy S7 covers...yay!

Scott Lynn

It's best buy. Convenient for a few things. OK prices, but even better is that they always try and price match for me when I buy something. It's pretty awesome that they will do that without me even asking. Store seems to always be pretty clean. Staff is nice. My Lehi Utah location seems to be lacking in stick compared to others around this area though.

Krissy Chapman

One of my favorite places. Such great customers service. This is the only place that I'll buy a phone from. Such honesty, they want you to get the most out of what you're buying so they don't always push the higher priced items at you.

Tyler Livingston

The people here are very kind! I needed my system fixed with my warranty and they were very helpful in finding what to do. Helpful and nice employees makes helps wrap the whole atmosphere of the place together.

yeti cooler man

Great people always whiling to help you out

Hector Salad

We came to buy a DVD player and the staff were nice

juan Torman

2 people treated me very badly, my wife and I asked something and they answered very reluctantly,

Rob Elkins

They will match price on anything published usually their prices are already very competitive

Christopher

It's kind of expensive for me.

Keisha Lisenby

Friendly and attentive employees. I purchased a 43 inch smart tv. The price was reasonable and worth the money.

jacob adams

Fast and easy get what you want and leave

Stephanie Freeman

They never have anything, store always looks like it's going out of buisness. I always have to hunt down employees to get help.

Abed Elkassih

Helpful staff but they were out of s10+ accessories

AllenZ #NeverSTOP

Great staff. Very excellent prices. They were willing to help me price match and collect stone hard to find components. Very impressive. Highly recommended!!!

Matt Ervin

DON'T BUY FROM HERE!!! Not only did they not deliver in the 4 HOUR window promised on the day they promised, they didn't call to tell me they had a problem. I had to call them, they didn't even know they didn't fulfill their end of the deal. The manager, Spirit, refused to talk to me on the phone. I could hear her in the background arguing about why she wasn't going to talk to me. The guy that did talk to me said "I have a line of 4 people here and I don't have time to talk to you." I bought from them only because their delivery time was faster. I won't make that mistake again.

Elizabeth Wood

Very organized Black Friday sale process. We didn't wait terribly long to check out and everyone was polite.

Ann Dee

Knowledgeable, friendly sales staff in computer department. Store seems to be well stocked with a variety of merchandise, in a convient location with plenty of parking. Be sure to check online prices before actually buying. It may save you some money, as there is a lower price guarantee at Best Buy. Join the BB rewards program for more savings.

Ken McIntosh

I went in to get a reprint of a receipt from a purchase 1 year ago to satisfy a warranty claim. The customer service people were able to help. The only reason I do not give BB 5 stars is that their flat screen T.V. mounts, accessory cables, and power/surge strips are astronomically overpriced.

William Taylor

I didn't think that the food quality was worth the price. To pricey

Dan Sedlacek

I like that they price match Amazon prices as long as it’s sold by Amazon themselves and not a third party seller. Selection of some items is narrow but usually find something that you are looking for. Staff is always nice albeit sometimes some are like dealing with kids. I enjoy coming here reviewing options.

Marta Scheenstra

Really rotten experience. Went in to get the new pixel 2 phone since they had it on their website to buy. Got signed in and was told someone would be with us, we waited, and someone came and started taking our preliminary information - he was very nice and extremely helpful, but he said he wasn't in a position to be able to set up our account and help us, but the next guy would be with us shortly. Long story short, we waited in the annoying mobile phone area for 2 hours! Occasionally someone would come up to us to attempt to help, but they didn't know anything about what we were there for...which makes us wonder what all the previous forms were that we filled out and who had all that. They kept saying someone would be right with us...that did not happen. Then finally a guy tried to help us and in about 5-10 minutes he says "yeah, we don't sell the pixel 2 anymore. Sorry" So, after 2 hours, no one could help us. If someone had told us that from the beginning, that would have been much better. The service here was terrible and no one seemed to really know what they were doing. It would have been better if they had been honest with the time it was going to take, or even given us a ticket number or something so we could have at least walked around the store to look at other things. I will not be going back to this best buy.

Gregory Martin

Very much a Best Buy ... A few high ticket electronics (like high end GPUs) they don't usually have stocked at this location (vs. some locations up in SLC county). But, again, it's Best Buy.

marco ferreira

Awesome electronic store computer staff very knowledgeable

Clayton Pabst

Bought an iPhone 8 which had 14 day return on it. I wasn't feeling Verizon's service so I switched to T-Mobile and went to take the phone back. This Bryce guy that was "in charge" told me Verizon locks the phones for 60 days and I couldn't return the device. After going back and forth for 3 hours. THREE!!! He finally returns the phone. What a joke. So you actually CAN return the phone, you're just gonna make both of us go through an ocean of frustration first before you decide "Ok I've finally upset this customer to the point that he'll never return to Best Buy, maybe I should finally do the right thing." This guy has an ego, no patience, is on a huge power trip, kept saying stuff like "The computer does what I say and I'm making the call on this one", and overall he really shouldn't be a manager of any kind. You have no idea how to lead people or keep your cool. Hurry and finish school bro and start making that dev money, cause people like you shouldn't be attempting to lead other humans. ps. the other associate was amazing. The amount of composure this girl has to be able to work for this Bryce character is impressive. You should also hurry and finish school so that you don't have to listen to pretentious individuals anymore. Be easy.

Mike Rainone

Walked in there looking for a product they had it I bought it

Walter Ward

Found what we came for. Left more informed and even better than before we got there. About our new purchase. Very happy with there service advisor. Mr Cao.

Ashadia .

Don't call and expect to get quick help. I sat on hold for literally 16 mins before anyone even picked up the phone, it probably would have been quicker to just drive to the store myself to ask.

Angel Shining

Bought a tv there, they delivered it a few days later, everything was flawless . Will buy again there.

Vicki Rupert

Tyler was my best buy assistant. He was the BEST AND VERY KNOWLEDGEABLE representative I have had at best buy. AND VERY PATIENT WITH ME. He should be commended for such great customer service! I will tell all of my friends to ask for Tyler. He represents Best Buy very, very good.

Geoff Andrist

Great job fitting my needs for PC hardware. Sale rep had good sense of humor. Good price

gabriel danckert

Pretty self explanatory

Cody James

Best buy is good but honestly I don't care for it much it's just way over price go to Newegg or something if you're looking for things such as computer parts

Rew_FitBit

This best buy had slim inventory on ups back ups.

Ryan Keighley

It was quite humorous listening to the three gentlemen over in home theater talk about video games for 10 minutes while I was patiently waiting for help. Once they were done with their conversation I was helped. I think I'll stick with Amazon and just wait a day for my Prime shipping then have to deal with these guys.

Dana Z

I have a love gat relationship with Beat Buy. It's about every other time I get great service or horrible service. Most recently I was able to work with a lovely gentleman who does some work for the post cresent and was able to give me some real feedback on a camera.

Jim Mski

Not a place I visit much anymore, with online shopping and all. The staff here is helpful and extended warranties are really good I have had to return a couple of items under warranty and they just replaced them no questions asked.

Matt Richie

This is a great store. Staff are helpful in figuring out electronic home projects.

Teena Vasquez

I needed to buy a laptop for school and the gentleman, Bowen, helped me out and made it super easy!

dave seidenkranz

Found what i needed and service was great on the inslatation

Nelly Cason

VERY POOR CUSTOMER SERVICE!!! I bought a Samsung smart watch on 6/1/19. For the past week the watch started to mess up. I came to the Mansfield Bestbuy today to see if they could help me to figure out was wrong with it being that its barely been 45 since purchase. I was sent to customer service waited my turn to have a guy look at my receipt and say its past the return policy. I asked if someone could at least take a look at it to see if they could help me fix it. He responds was yes have a seat a a geek squad person will assist you. I take a seat and wait again for him to come out with a sticky note that had the number to Samsung customer service. I asked if that meant no one was going to be able to help me and he stated that all they could do was give me the number to call. I underundersthat I was outside of the return policy which I was not trying to return it but get it fixed or looked at. I guess customer service is not what it use to be.

Joseph Guilbert

Good customer service. On busy days (Friday and Saturday) you might have to wait maybe 2 or 3 minutes for help. Overall good service and knowledgeable assistance.

Ed Mathews

Is this a museum where they keep appliances, or is this a place where they sell appliances. If they sell appliances get a Salesman to sell us appliances

Vinod K Bhati

Every Electronic equipment is available at one place.

Christopher Jones

Good when you need something fast. Can be expensive though.

Angelo Denberg

It's commercialism at it's finest. Top-notch goods in every genre and subcategory coupled with the most popular promising advertising. I, however, have issue with its lack of competitive prices as compared with our most famous warehouse retailers (Amazon, etc). Keep in mind people that you are always paying extra for looking at the goods in person, buying on the spot and transporting it home yourself most times. Not saying that as a bad thing, but just saying, "There are options, like a picture at the store for schematics and look around for a sec."

Mark Derry

Thanksgiving leading to Black Friday stuffed with all sorts of deals especially Apple products and LG TVs. Well worth getting in quick.

james straw

Great place to buy your electronics love the way they match Amazon

Michael Gaffney

Conner of the Geek Squad offers great customer service. This man with the white shirt quickly corrected an error made by the blue shirts. Truly this store goes above and beyond!!!

Rebecca Underwood

The salesperson I worked with was kind, knowledgeable, and willing and eager to help me find what I was looking for.

Jody Jensen

helpful staff, great movies, car toys like radar detectors, portable DVDS, remote starters, car stereos, and a amazing selection of washers & dryers at great prices, my next buy is a camera, I can't wait ....

Nathan Capen

Online pickup was super smooth, and easy.

Thirstygrunt .

It got good records my guy

Donna Bayer

I had a great experience. Matt in electronics was very knowledgeable and had some great recommendations!

Marc Spigel

Both Mike’s in the appliance area are exceptional to work with. Their level of product knowledge and practically were very much appreciated. Walked in with my guard up, quickly lowered it as they showed their interest was to educate my buying decision. Thank you Mike & Mike!

Argola Russell

Fast and efficient customer service with no pressure.

Grant Namingha

Small but wide selection staff is very helpful and knowledgeable.

Spencer Ahlstrom

Customer service sucked. I was trying to pick up a tv and the two people helping were rude and treated me and my friends like we were foreign and couldnt understand them. It was a real degrading experience

Sandy VT

Great Customer Service We were searching for a refrigerator, as our 15 year old Kenmore side by side had died. Although we have a chest freezer, as well as 2 small mini fridges at home, we were hoping to get a replacement sooner rather than later. We had checked out our local Home Depot, and found that they were there to assist us, but were not very knowledgeable about each product in their store, basically told us that brands were a personal preference. Bottom line, the fridge had to be ordered, and we were looking at a couple of weeks to get one. Lowes had several options, and according to their website, had a few in stock, however, we couldn't even locate a sales person to assist us and walked out. When we arrived at Best Buy, we were immediately greeted at the front door, and asked if we needed assistance. We told them what we were looking for, and the associate promptly radioed the appliance department. When we reached the department, Devin Fournier was there to greet and assist us. He worked very hard, showing us the pros and cons of each fridge, asking us questions, and helped us narrow down the units that would fit our needs. He also discussed the area where the unit was to be installed. We had forgotten to measure the height, and decided to drive home, armed with the specs of 6 different models, so we could determine what model would best fit our needs. Devin also checked into the delivery time frame as he knew we needed one soon, and told us that if we were able to decide that day, which was Friday, he may be able to get it delivered to our home the following Tuesday. We were so happy to have such a knowledgeable salesperson guide us, that we decided to return to the store that day, and not only purchased our new fridge, but also a new gas range and over the range microwave to match. Devin was able to save us a substantial amount of money by finding discounts and sales incentives...even allowing a military discount for us. We will be getting our new fridge on Tuesday. What a pleasant experience! Anyone in search of new appliances should definitely check out Best Buy, Williston. Ask for Devin Fournier. You will not be disappointed! Very pleased with our purchase!

Nicole Moxon

Everyone is really courteous and they have a great buy back process for old electronics.

Debbie Sweeney

Knowledgeable staff and variety of electronics.

Melissa Fields-Benway

Great store always have deals

Randy Abair

The layout is nice in terms of comparing the latest TVs and it's nice that they have several cell phone provider options, but honestly I'd probably purchase just about anything you can buy in Best Buy, through Costco. I will say that they introduced me to the Miracle Mug which I later received as a Christmas present, which alone takes this big box store from a 3 to a 4 star, IMO.

brandon cox

Great selection of electronics, friendly staff one of the cleanest Best Buys I've been to and the they really seem to know what they are talking about! My go to place for electronics for sure.

Mo Mehio

As a Best Buy employee of a different branch I am very impressed with this store. It's huge enough to host many people at a time, the layout is well done to navigate the store easily, and everything is well labeled so you can find what you need quickly. The employees are also well educated about most of what is sold in the store, which is great if you want a kick start in learning about any electronics you are thinking of buying.

Sergio Mendes

Typically have everything you’ll need electronics wise. Friendly but not pushy staff.

fire4breath .

"don't have the tools on hand" to fix a small wiring problem... Aside from that the service was fairly prompt and to the point and courteous

Nicholas Spohnholtz

Best place in town to buy electronics with excellent customer service and support. I have found they are frequently out of stock on items I would like to buy.

Vimby 210

One time they have great service with knowledgeable staff, next time not so much. Average large corporation.

Alice Thayer

Stopped in to purchase a microwave for a wall unit. Two guys that helped us out where very helpful. Thank you !

Hans Znarf

Another Best Buy. What else is new.

hadi namazi

I just talked to customer service and she was so rude, the rudest customer service I ever experienced, I will cancel my purchase of refrigerator and will go to home depot or lowes

William Gryder

Overall okay place. I’ve not been overly satisfied with Best Buy over the past year and a half due to some personal experiences with there customer service. Good for small purchases in a pinch but I’d stick with Fry’s or another electronics store for bigger purchases..

Pan Tami

Extremely lucky! I went into a good customer service this time! They exchanged my defective modern with an expiration date! Long story!!

Fiona Fammikorn

I walked in for an immediate laptop replacement and was helped by a very competent woman who wasn't even involved in the computer department! She had a short pixie cut and was super patient with how my boyfriend and I wanted to split the cost. Thanks again Best Buy for an awesome visit!

scott gagnon

Helpful and had what I needed

Linda Roberts

Good pricing and selection. Went back for extra purchases as I was a satisfied customer.

Tera Hodges

Bowen is fantastic to work with

Redspeed .

Zero support after purchase. After they get your money they dont care about you anymore.

Jimmy Jiang

Informative employees, most items are always in stock when I need and fair prices.

Ruth Tabor

Good people and good priced office supplies

Darth Kiss

Great place for electronics,dvds,etc.

Bryan McLeod

Why I come to this store: today I came in with my oldest child, all of 9, looking for a bluetooth headset as my other had died recently. Decided on a set and took it to the front. Shane was there at register. Get up to him and he after seeing what I had chosen immediately stopped me and said that I didn't want this set, the next year model were 100$ cheaper. He explained they came with the same features, the same quality, just cheaper for some reason. Went back to the aisle and sure enough the only difference between them was the color on the outside. Came back around and he had everything ready to go again like I had never left the line while he served other customers. Bonus points to Bestbuy for having a system that allows them to hold transactions. Left, satisfied and with the knowledge that not every place wants to screw you.

Bailey Sexton

Not a lot of options when you're going for something specific, but the staff was very helpful and nice.

Michele Carson

Staff is always helpful and knowledgeable about everything. Will always make this my first stop.

Jay Michlin

Lots of computers, TVs etc. and excellent customer service.

DeAndre Ripley

Fast service and great experience.

David Monhollen

Good merchandise, not enough sales staff.

Janet Hopkins

I was just in the store looking for a screen protector for my phone. The two guys in the phone department. Never offered to help or show me the type of protector I needed. Where is the customer service. That they had before.

Cayson Staples

Staff isn't helpful. Inventory is decent, but lacking variety in basic electronics (aux cords, vocal microphones?)

Brad Delaney

Best buy has a lot of nice things, the people here are as helpful as they can be. I've noticed that some folks here have limited knowledge of the products, and that could get you into trouble sometimes. The price match offered here is the only way I would purchase anything as the prices run a bit high.

Johannes Komenaka

Overpriced merch with staff that don't seem to know their products

Laura Jones

I went to get an online order. They had only one person working the line and he could have used maybe 2 other helpers. As I was in line for about 20 minutes, I saw a few employees going back and forth, always empty-handed and I wondered why they couldn't help out. I saw my order sitting on the side and so when my turn finally came, I was able to point it out, so it went rather quickly. The product I got, a double screen portable DVD player for our van, has been great though. So even if the service is a little scarce, the quality of products seems to be on the charts.

nevaro1135 .

Helped me find exactly what I needed at a good price d2 Acer nitro 5 gaming laptops

Anna Morris

Helpful and freindly. The young man who assisted me found just what I needed in my budget.

Trevor Hicken

Great help and always have the lowest prices. Only thing was I had a little wait since checkout in front of the line was closed ( it was minutes before close), so I had to wait at the pickup line to ring up. The guy there was nice though and helped me checkout.

charles root

Great products and good choices.

Chad Morien

Customer service was very helpful and fast

Mikey Basque

Friendly people no pressure just had to look for a worker for help but that didn't bother because I expect that on the holiday season I'm not bothered by that as long as I get help when I ask for it and I did. It's just that i didn't even know that the guy standing next to me was a worker. Until after I already found someone and got their help as I was walking away he grabbed the ladder and stared to put the gaming systems up on the top shelf he didn't have a name tag or anything. That's why I thought he was just another customer looking at gaming systems too. But other than that I can't grumble. Check out was pretty fast and the guy even help as he noticed my wife looking at me to see if the cost was clear because I had to distract the kids so they didn't see what she bought so he joined in and told her when they weren't looking so she could sneak out with the gifts.

Baris Sener

I love best buy. The best thing about is that you can actually see and touch the products before you buy them. This store is always very clean and people are always smiling. Returns are super easy.

JemiQui77 .

It's a best buy. The staff are friendly, ready and willing to help.

Kirk Stark

Got what I needed fairly quickly

Daniel Pattullo

We stopped at Best Buy looking for a dryer. We were shopping on a budget, so we checked out the open box section. They did have some nice options, but not quite what we were looking for, so we didn't purchase our new dryer there. But the staff was very helpful and very good to work with. Will shop here again in the future.

Jason Smith

Customer Service did nothing for me when my order was restocked 36 hours earlier. I was told the best they could do was honor Targets sale price which was no different from theirs! I was told I was insulting him when all I did was explain my feelings on a policy which looses money for both them and me. Don't shop here and don't use store pick up make them pay to send it to you.

Jessica Griebel

Much better then it use to be. Still need a bit of work but the employees are very friendly and helpful.

Leo Liu

I've had Good Buy, yes. But what about Best Buy?

Sharyn Cas

Experienced staff, Cody was incredible with his knowledge, which made for an easy sale.

Lynn Helmsorig

When to have my Mac evaluated for service. Finding out it would cost a bit to repair and would take 4-6 weeks before getting it back I instead opted to buy a new one. Everyone I was in contact with was extremely knowledgeable, professional and friendly. I have bought multiple electronics, mostly apple, and have always been greeted with a smile and professionalism. Thank you Best Buy, Williston, VT

Jean Koch

We were looking for a cell phone and knew we would look at Best Buy first due to past experiences. The associates are friendly and very knowledgeable without being at all pushy. Definitely recommend Best Buy for phones, accessories, as well as the children's toys.

Marilee Housden

Very knowledgeable employees assisted me in purchasing a laptop.

Marcus LeJeune

I waited 20 minutes for someone to help me in the phone section. There was only one worker there, they were helping someone who needed a lot of time. Management should have noticed me there so long.

Linda Gauthier

Very helpful. Kind. Would go again.

Timothy Fitzgerald

The store itself felt a little smaller compared to others I have been in. The customer service is pretty standard for a Best Buy with friendly employees that are at attention when needed. The reason for 4 stars is I wouldn't say there is anything about this particular Best Buy that would put it above its sister locations based on my fairly limited experience with the location. All in all they tend to prove and alright experience, though.

Alison Porter

The customer service has gone up so much at best buy. Everyone is so helpful. N

Elora Hoberecht

Employees are very knowledgeable about the latest tech, and very eager to help answer any questions.

Jim Taylor

They were great to give me the information that I needed to make a good decision on what to buy to solve a problem.

Christine Maschke

Over 4 people per area I walked into and only two in the entire store greeted me. Staffing like that should make it easy for someone to offer assistance, but they are more interested in taking to each other. I had to ask for the help when 3 employees where just chatting. Saving grace: my dad got a car auto system and the team in the auto custom center gave him their full attention. That made the sale!

Bonnie Kositzke

Got the help and TV I needed

tom blum

Service was great. Product is great. I had emphasis Had a Best Buy credit card and it was put on fraud alert when I used it at another retailer for all of $32. Called "customer service" and they were about as worthless as....ended up cancelling card.

Jianxian Li

First time I learn bestbuy only accept return within 15 days while the others accept 30 to 60 days. Good bye.

mimi lopez-washington

Helpful people

Robert Higgs

Have all of your computer need got a new mic for my business

Ian Johnson

**Came in for a laptop today. Rep was nice but wouldn’t take the hint that I knew what I wanted. He kept going on asking about what I would be using the computer for and promoting their 5% off purchase if I got there insurance. I multiple times had to say I’m not interested and just want the computer. He said he would put it on during check out and we can look at it. I said fine. He grabbed the wrong computer and had to ask another employee for help. The other employee pointed and said find it somewhere in there (pointing to the locked case) The employee I was working with walked over to the case and sparked up a conversation with another employee. The conversation was unrelated to finding the computer. This was over the course of 30 minutes so we left. This is why people buy on Amazon. ** I was quickly reached out to by the Manager of this location and the corporate office to discussed the situation. This sounds like an isolated incident. Updated to reflect the outcome.

Ciara Preator

the employees here are so nice!

Korissa Schadrie

The customer service at this Best Buy was great! We will definitely come here again. The associate we worked with was more than accommodating and helped us get a good deal on a TV. We had purchased the TV off the wall and all the associated made sure it was wrapped up well.

Reagan Fischer

It's a Best buy. They had very helpful staff and the bathrooms were incredibly clean! We got in and bought a Nintendo switch with help really quickly. It was a good experience.

Brandon Hinson

Not food near me.... I'm on to you Best Buy. 1 stsr

Ashley Pratt

Went in to see about movies and games. Out of stock on most of the items we were looking for and nothing was organized - so it took forever to see that they didn't have much. The online sales prices weren't marked in store, so had to price match from the Best Buy site. No one asked about or offered any help - although, the cashier was friendly and answered our questions when asked.

Cindy

The lady who picked up the phone was extremely rude to me. I was checking on product availability and she gave me an unprofessional attitude. You should not hire people who disrespect customers and are not helpful. I requested to speak to a manager and she pretended to look for one and then disconnected the call.

wael ben amor

Like going there ! Funny and helpful people ! always best deal and practical protection services ! Keep it up guys

Gabriel Metallo

This store has wonderful service and friendly staff who will always help you out.

Usman Seth

Good store but staff needs a lesson in customer service and to understand that yes people like to browse stuff before they decide not just come grab and go.

Jamie Nuncio

The assistant manager Vince was great! He helped us track down everything we needed even though he had to spend awhile finding it ! He truly is an exemplary employee! And we truly appreciate it! We had been looking for these amiibos forever ! Thanks to Vince my husband now has part of his collection complete! Thanks Vince !

Michael Rutherford

The store is clean, the people are nice and fairly knowledgeable. Certain items are cheaper on the internet such as cables and printer ink/toner. But you can see many items on display and get a feel for size, etc.

Alicia Harlow

Friendly service and good product selection

Mardi Jones

Great service. Asked for help and within a minute boom we had help. Being Christmas season we felt lucky.

Greg Gates

Great variety, you can still find things here without needing to order online

Keith Kuchenbecker

Went to drop off my computer. They said all Queeks were busy. Could not set up appointment. They would call and come back in to drop it off to be looked at. I drove here now to drop it off to be looked at. You fill out psper work I sign it and you take it to be looked at. Then u call me with wat needs to be done. Piss poor customer service and dealing with someone that can't help. Take your service area done so you have no walk ups. I DO NOT recommend the branch by the FoxRiver Mall. They are incompintent.

Justin Huntington

I stopped in to look at speakers and the employee pointed me at soundbars after I had said I was looking at surround sound speakers, then he proceeded to just help someone else he knew was an easy sale, I only stopped back in to the store to pick up wall mounts the other bestbuy store didn't have in stock otherwise I would never come back to this one again

Phillip Shepard

Always get great service here... Not sure if they work on sales commissions or not, but they're very attentive and knowledgeable about their products.

stewart anderson

Got good advice on what I needed in computer. Didn't try and update me.

David Jungquist

Great service and very competitive prices.

lj mm

Prices are great, they've got everything you could possibly look for and then electronic store

Gavin Stener

I went in and the person helping me out didnt bother to check if the information she was telling me was correct - it wasnt. So, I had to go back and get a different one - it happened again. Two hours on a Sunday with Best Buy and didnt get the thing I needed today. I call in and then she tried to lecture me. Worst customer service of my life.

Sharon Willey

Had to wait quite a while to get someone to help me with a computer purchase but the wait was worth it. Got a very knowledgeable guy named Evan and he helped me get exactly what I need. The computer I chose was not in stock so I have to wait a few days which is not a problem. He explained in great detail the warranty program and the tech support program. Very pleasant and easy to work with.

Cristiane Ferreira Torres

The better place for Tv's .

Jeremy Lee

Helpful and knowledgeable staff, prices were a little more than Amazon but not that far off and I was able to get answers in real time and the return policy is pretty good.

Paulo Renan

They are really nice and helpful!

Lea Spude

Parker was our TV sales rep today and he was fantastic to work with! Our TV of 12 years crapped out on us today. Parker was genuine, listened to our needs and concerns to supply us with what we feel is the best fit for us! We didn't feel pushed or bought into an unwanted product. We're so happy with our experience! Thank you Parker!

Callie McDonald

Helpful, friendly staff. I genuinely enjoy shopping here. They are also great about price matching. Sometimes the check out process can take awhile, though.

Sean Williams

Awesome people that work there, very helpful and they got me approved for a credit card there to do my shopping. Prices are pretty good, pending on what your getting.

Devin Goodwin

HORRIBLE CUSTOMER SEEVICE! They sold me a useless laptop that does not work less than two months ago. I simply asked them to wipe my computer and reinstall windows. They wanted $100!!! Then I asked if I could simply swap it for the exact same computer and they said no you only get 15 days! Which was not mentioned to me when I swiped my credit card in the first place! I will never purchased from Best Buy again and I will encourage everybody I know to never purchased from Best Buy ever again as well! ESPECIALLY THIS STORE LOCATION!!

Richard Guerra

Was a little busy and staff wasn't very helpful. We ended up leaving and going to the best buy over by the parks mall. We bought our items over there.

Farah Stevens

Not only did they not have what I was looking for but there was close to 5 employees in the area I was in and not one person could be bothered to help me they were too busy gabbing with their coworkers then when I finally did get somebody to help me the woman was rude and disrespectful I do not recommend this place to anybody go to Walmart or the mall

Simon Sayz

I work there, of course I love it.

Robert Mobley

Staff was friendly and timely with my pickup order.

James Henri

Best Buy is a one stop and shop they have everything available when I enter store and the staff at the MANSFIELD location is the best

Clifford Morgan

Very helpful employees. They know their tech.

Aaron Cowan

Fully stocked most of the time. When busy it may take a few minutes to find a salesperson to help you but they have always been accommodating.

Max Sam

Only wish the store was larger and more items were on display.

Gustav Gustafson

Cheaper products on Amazon, lucky for us they price match.

David Garcia

Average size best buy from my experience. Friendly and helpful staff like always. Great electronics shop except for the prices but understandable. Great place to test or gather information about products your interested in or need troubleshooting help with.

Julia Rodriguez

We live in Arlington but go to this Best Buy in Mansfield because of the customer service!

Lisa Shrock

Customer service is phenomenal. But the younger employees need to be a little more knowledgeable.

Noneya Beeswax

Lot of choices, friendly service!

Trip Campbell

Great team there ! Bought Refrigerator, washer and dryer, no hassle

TyMaiShu13 .

It's nice when you want to try something before you buy it on Amazon for way cheaper. But occasionally they will price match so you don't have to wait for Amazon's delivery.

Belinda Lyons

No employees to assist with my purchase. My daughter purchased a sound bar. She had to slide this big box through the store to the check out.

Peter Brzozowy

Went to the Geek Guys They are Smart, Articulate, Patient and do a great job. All service folks should be so good.

Patrick Larson

Its a best buy. Taking a star off because they just don't carry the selection they used to.

John Gilbert

High prices, lots of good gear thou

Teri Galloway

It took me a bit to find what I was looking for, but I did. Sales person knew what we needed to know.

Douglas Levine

Awsome place, there's this one person that was amazing, and just helped us so much that we couldn't thank her enough. But there are a few employees that weren't the nicest to us.

Karen Hoelzel

I got a gift there. Everything is pretty well marked so I could find what I needed. I had a question and was able to get it answered.

Andrew Nowak

Best employees ever. Best Buy is always a great place to shop - selection, value, service, they have it. Best Buy Green Bay stands above the rest because of their employees.

Allie Bobe'

In competition with Amazon, the prices should be more competitive!

Michael Watkins

Great deal on a receiver and also learned that best buy will price match other places.

Linda Ongwenyi

Good customer service.

Gordon W Miller

Great electronics and great service

Derek Berry

Spoke with a sales rep Shannon and had the best experience I've ever had buying electronics.

Heather Poelstra

Friendly knowledgeable staff. Great selection. Always enjoy going here.

Borphie e

Lots of electronics nice and welcoming staff

Heather Wozab

Selection of goods is nice, but too many employees stand around talking to each other and aren't approachable.

Jenn

Great deals, friendly staff, all the help I could all for.

LaDonna Carlson

As I walked in, I seen several employees do everything they could to not make eye contact, much less say hello. Then I got far enough in the store that Jon seen me, said hello & walked me to the dept I was looking for, introduced me to an employee to help me with my purchase. Sadly, I didn't catch his name, but he was very nice & helped me with my computer purchase. Amazingly enough, walking out of the store with a handful of electronics, every employee thanked me for coming in! Funny how that works...

Janette B

This is a really nice Best Buy location. The staff are friendly and helpful without being pushy or overbearing. That is a good thing especially since Best Buy is just about the only game in town if you need access to a wide variety of electronics, components, accessories et al. About a year ago we purchased a washer dryer set from Best Buy and from the salesman to the installers everyone was professional and considerate. One of the better Best Buy locations I've experienced!

Denise Lorenzen

Fast service

Tim Stindle

What a great place to learn about products with hands on capabilities. Staff is not on commission so there is no pressure. Great return policy. Highly recommended

Joe Graves

This place is my "Cheers". Tara does a great job taking care of me as I use their back room as my second office on a regular basis. Everything I've ever eaten there has been delicious. Best drinks happy hour and the area.

Paul Stern

Always willing to help and good deals if you keep an eye out for them...

SPACEMAN

Bought a new iPhone with my daughter and the girl (blond..cant remember her name) was very nice to deal with us made the upgrading process painless

Brian Tanaka

Kyle and Reggie both gave us a very positive shopping experience at Best Buy. Would shop here again - I came to this location only because I could pick up a TV same-day. These two genuinely want to help people out - they don't sell you, but help you buy. I appreciate their knowledge and low-pressure sales. Seems like a really positive culture exists at this location.

Tavin Bacon

They helped right away. Thanks

Stephanie Piland

Great variety on computer needs. Friendly staff too.

Marcel Hamel

Rabais d avant Noël assez ordinaires.

Zoe Harrison

Every time I come into this store I regret it. They treat me as though I’m an inconvenience, if I’m even acknowledged at all. And while they are on the computer trying to do a purchase, they goof off with the other employees. Never coming back.

Gina Johnson

Store is always stocked well, staff is friendly & knowledgeable.

Pierre Pilon

(Translated by Google) Damage no service (Original) Dommage pas de service

Josh Dinelli

It's an electronics store, so...yeah. It's a great place to shop at if you're into that sort of thing, and who isn't? It's like a toy store for grownups. In any event, the staff has always been courteous and friendly. (Sometimes overly friendly, cause I like to shop at my own pace) And, for the most part, they seem to know what they're talking about when I do finally have questions.

Sally Newman

Great customer service. Service rep advised me on top of the line pack cell phone charging device. Very happy!

Sherry Hood

Nobody came to help you had to go find someone to help you and most of the employees where standing around on there phones I won't go back

Charla Dailey

Always have a great customer service experience.

Jason Boyd

Love this place! In electronic heaven when I go there!

Antoine Zapata

They took care of my needs right away and service with a smile

G Dartlan Anderson

Wonderful electronics, staff, & prices -

Jessica Martinson

I don't ever go to Best Buy but after going to 5 different stores just to find a Moto E5 play I wish I would have thought of going here first. I received fast friendly service. I will definitely got back here if I need to purchase another phone in the future.

Andrew Schmidbauer

Good spot for almost all the gadgets. I called early in the day to confirm they had my product. They confirmed having many in stock. It appears they did not actually have the product when I arrived for pickup. Too bad. I don't know what one has to say to make someone physically go check on a product. I hate hearing them say 'well it says it's here in the system' later. Oh well, next time.

Jordan Pica

Purchased a fitbit charge 3, was approached by many customer service reps. They were very helpful. Tons of sales, definitely competitive with newegg! I'll be returning because of the service, thank you!

Serge Hazera

Personnel accueillant et courtois. Dommage que le service après-vente laisse à désirer.

Andrew Clark

I always find what I need at this Best Buy, and the staff is exceptionally friendly, knowledgeable, and helpful. I have even witnessed their skills in handling the occasional rotten, self-righteous douche bag. The sales are phenomenal, the ability to order anything you need to the store or even to your home is handy as hell in an area of the country with limited *everything*, and the environment is very inviting and friendly. Definitely willing to exclusively shop for electronics with Best Buy

Alexia Gyorody

Brinkley at the Geek Squad desk is the man. He just spent a decent amount of time helping me with this Mac and talking tech shop. Thanks a lot!

George Pfrimmer

Best Buy is a great place to shop for your electronic needs; they definitely live up to their name.

Francine Hebert

(Translated by Google) Very very good service (Original) Très très von service

SANG HAN

Ideal place for try before you buy

Roy Kline

Great customer service. Got plenty of help without being overbearing.

Christian Ledger

Staff were helpful. Inventory (particularly in the modem section) was unorganized, and we had to walk back and forth three times from the cashier to get the proper item. They were understanding and apologetic of such, though. Got what we needed.

MilliBot Milliman

Great experience getting a 65” Samsung 4k TV and a HP Laptop. Very helpful and friendly staff.

Sylvain Bédard

Un best buy comme on les connait! Capable d'accommoder des situations particulières et je l'apprécie grandement.

Shekhar Nambi

Good place and friendly staff. Went to check for tripods and fitness band. Didn't have what I was looking for.

rick cousins

Really clean store..

Kathryn Cabanillas

I would have given them no stars but wanted to leave a comment. We made an appointment over a week ago for the geek squad to come to our home for a consultation between 8am and noon. It’s now 5pm and no one has shown up. We called at 11:45 to verify that they were going to come today and again at 1:45. Obviously they don’t intend to show up. We’ve waited all day. What a waste of our time. Consider this before you take a day off work and wait for no one to show up. We won’t be doing business with Best Buy for anything!

Eddy Padgett

Had Exactly what I was looking for! Staff was Excellent and Very friendly. Its located in a beautiful shopping center. Would definitely go back.

A Davis

I recently purchased a car radio from Best Buy and had it installed at the Best Buy in cool Springs. Terry and the crew were extremely knowledgeable and competent for they told me in advance what they would be doing, how long it would take and more. It took them less time than expected and they were able to get me a refund on an item that wasn't needed! HOW OFTEN HAVE CAN YOU SAY THAT HAPPENS!?!?!? This crew WILL handle any car audio issues for me and my family from now on.

Erlyb Ydrah

If you're getting cell phone services, Maggie is the best! Very helpful, fast service, can multi-task, and super smart. Brad is a good manager and great in the cell phone department too. On busy Christmas Eve, they were getting customers through the process super fast. Thumbs up!

Glenda Hunt-Wright

I have been a fan of Best Buy for many years with no plans of relinquishing my title. Their Sales Persons are always knowledgeable and when you leave you always feel like you've gotten the best deals for your need.

Guillaume Faucher

(Translated by Google) Shabby service, a bunch of friends talking to each other. Those who are free have very little knowledge of the products. Cable prices far too high ... (Original) Service minable, une bande d'amis qui jasent entre eux. Ceux qui sont libres ont une très faible connaissance des produits. Prix des câbles beaucoup trop élevé...

Bigpoi Lee

Got a 65 inch great tv a bit much on 4k and hd quality for me but worth it. Staff have great info just didn't like the whole up sell they try to do not for me lol but he knew what he was talking about

The Aines Family

They don’t answer phone calls!! Been waiting for 30 minutes on the phone

kaye nicholson

We stopped for electric ranges and microwave/vent hood. Great prices. They left us to look on our own, then Mike Lippelt offered assistance. He was knowledgeable, helpful, but not pushy.

Beyond Linked

I wanted to share a great experience I had with Bestbuy and Walter. I was shopping around for a school laptop with specific requirements. As someone who loves to get in and out with the right product, I was dreading this visit. OMG. I was out of there in 10 minutes, with an affordable laptop, with the precise requirements. Thank you!!! I want to thank Walter for his assistance. He is a knowledgeable and courteous employee. He took me to the right product, verified that it met my specs and rang me up. You can not beat that service.

VALARIE MASSEY

Best buy has a great selection of products to choose from but my only complaint is that as soon as you walk into the door you are hounded by sales people. It’s really uncomfortable especially when I just want to browse and take my time. The staff are super helpful and know a lot about all the products in the store but once again the hounding is insane.

Rohit Sharma

I didn't like the experience here. The sales persons were biased. They didn't give accurate information and were biased towards the products they actually want to sell. They gave me information which was totally different from what I read on multiple online resources. I would suggest you to do your own research before going there and not let the sales people guide you.

James Baucom

Lots of employees making sure they were available if we needed anything. Love the customer service vibe!

Mama Hen

I go into this type of store knowing I will be approached to find out if I need help, and most of the time I do. However, this time not a single employee smiled at me or offered to help me. I had to search for someone to help me. Once I found someone they were great though.

Samson Naldrett

Great people very helpful and up beat

Christopher Vick

Best place in the area to buy electronics. Knowledgeable staff, organized product, and a friendly atmosphere lend to a positive shopping experience. They also have public restrooms that are usually clean. Definitely recommend.

Ky Nguyen

I bought a washer and dryer in Mar 2017 for >800$ and they said there will be no interest in 18 months. After 18 months they charged me 333$ for interest because I found out interest did recur in that 18 months, which I was not informed. I called customer service telling them I was not told that so can I please be waived for 333$. They refused so I ended up paying 1200$ for a 800$ machine. Don't let they fool you!!! Go to Home Depot next door to buy cheaper machines with better customer services.

Salim Eid

Went in to buy a TV, had a pleasant experience overall! Knocked off 1 star as it took me a bit to find a sales rep

Michel Legrand

Excellent service

Brad Hall

They had what I wanted fairly cheap

Keith Garner

Great friendly peeps.

Mark Clay

Walked in to look at 4k TVs. Many associates saw me, none greeted me or offered to help. Walked out with only the loss prevention guy at the door to speak to me. Bought nothing. Sad to see how what has become of this store. #CircuitCity

Carlos Diaz

Plenty of variety, not all items with shelf space were stocked though

Nhat Huu Nguyen

My wife and I enjoyed looking for our electronic devices here. We have been visitted for many years now and still enjoying the way they have all electronic devices at one place.

Gwens Boss

Great service and sales. Good selection a very helpful/knowledgeable.

Tyronol

Outstanding experience purchasing appliances. Also great smart home and security selection. Good customer service and seamless delivery and installation process. Seems like Bestbuy treats their appliances better in the warehouse too, as the same appliances reviewed on Home Depot seem to be rated lower because of reliability issues.

Reginald Jones

Great customer service. Very knowledgeable staff. I like the fact that they usually have what I am looking for in stock, I hate waiting to order stuff, so that is a huge plus in my book. The warranty programs are excellent too.

Yannick Belanger

(Translated by Google) Good service (Original) Bon service

kyle v

Not that big but super nice and helpful people

Roger Anderson

Excellent Geek Squad Repair. Needed an iPhone battery replacement under the Apple $29 battery replacement program. Apple scheduled me with this Best Buy to do it. Made appointment, showed up on time, paperwork began right away, and phone transferred into the technicians area. By the time the massive amount of paperwork was completed, so was phone. In and out in under one hour. Super nice guy assisted us.

Nicolas Lopez

You can find a lot of stuff. It is very organized.

Philip Branson

Knowledgeable TV sales, if you know your prices, you can get a good buy. Actually better price than Costco on a Samsung TV. Connor helped us, and when I checked what he told us, found he knew what he was talking about. Cell phone accessories cables and mounts terribly over priced.

Tami Hughes

Staff are always very helpful with any questions to might have. I have never had a bad shopping experience at this store. I love shopping here.

Thomas Hardin Jr

The was poor a group of strading talking to One another.But not the customer.

Mick Aube

Un de mes magasins favoris , dans mes moment où je veux me gâter avec des trucs technos inutile !

Thomas McAllister

I like best buy but I did not buy anything.

Kevin

Spent more $ for the upgraded screen protector and Beat Buy installation only to find out when you have a problem all you can expect from this Best Buy is an attitude and no service. No wonder Best Buy is struggling vs online retailers. Where oh where is good service.

Danny Bryant

Geek squad service is slow as usual un professional.Brand new PC out of the box missing CD for mb and the manual.Contacted Bestbuy to see if the CD was there yes we have it.Made another trip just to find out the CD is not the 1 for the mb.The manual was not included I was told.Contacted cyberpc the tech stated that the mb was not the 1 that records showing was a gigabyte mb not a asrock.Tech did not know what was going on with this pc.Tech was speculating if geek squad swapped mb Final note geek squad scratched the clear panel glass side,which prompted the call to cyberpc besides the lack of CD and manual for the pc.

Mark Messmore

Great customer service. Good looking store.

Loreli Holzapfel

Everything you need for the Technologies is right here and even the Geek Squad can help figure out your problems if needed too.

Nino Walker

It's small but they are great and very helpful

Rob Torbert

Great toy store! Usually havea little better service in the computer area.

John Michael Gillaspy

Had to send us to Temple after not having a preorder in stock. The staff was generally incompetent and argumentative while not knowing what they were talking about.

Tristan Martin

Wyicj in and out, helpful employees.

Jaye Waller

They had no problem when I arrived five minutes before closing. They even when I get their way to help me without complaining one bit.

Michael

Helpful staff.

Gorilla Graffix Studio

Its best buy...Not Wally

Paul Gaddes

My son's 2 year Geek Squad laptop warranty was within 2 days of expiring. He had dropped it previously and the screen was smashed. They examined it and gave him a receipt. A few days later the repair (replacement screen) was completed. Excellent service and a quick turnaround.

Robert Chandler

They found a purchase receipt for me quickly and painlessly. Excellent. Information

Jason Gill

Parking is a nightmare but customer service is decent.

Josephine Del Real

One customer service person was very professional the others were not

Matt Schumacker

Great knowledge and good prices

paul meyering

Helpful employees and they always have what I’m looking for or can point me in the right direction.

White Rabbitt1984

Le service est très bien. Il manque beaucoup de choix dans la section film/série télé et ainsi que dans la section audio pour l'auto. Sinon beau magasin accueillant.

ch samson

(Translated by Google) We went to buy a TV. No salesmen came to see us. So we went to buy a nice 65 '' at another place. On the other hand the reception was good. At least 4 employees were at the entrance to see us arrive. Wednesday morning, December 19th. (Original) Nous sommes allé pour acheter une télé. Aucuns vendeurs n'est venu nous voir. Nous sommes donc allé acheter une belle 65'' à un autre endroit. Parcontre l'accueil était bien. Au moins 4 employés étaient à l'entrée pour nous voir arriver. Mercredi matin 19 décembre.

Melissa Grahovac

Came in today to just look at a tv. Daniel came over to check on us and ended up helping us with a tv and a surround sound system. He has very knowledgeable and a great help for our "just looking". He even helped us load everything. He made buying simple.

Carolyn McLaughlin

Extremely knowledgable sales person and Geek Squad rep was very helpful also.

Cameron Spradling

Great staff, very clean store. Only down side is they are usually out of stock on most things I am looking for. I’d much rather buy in store.

Charles O'Bryan

Great service friendly and helpful employee's

Austin Matalone

Didn't buy anything. Good display, maybe a little dirty

Darius Doss

Best buy is a great place. It has great customer service and items.

Bruce Rector

Good selection of items and good service. Their website is not as good as Amazon but it is helpful.

John Cuccia

Variety. Inexpensive. Great service and assistance.

Janya K Comer

Great service every time.

Silvia Knight

We got an air iPad pro open box on sale. Great deals !

LaWana Mayfield

Best service Always, stopped in for the case for my Galaxy S10+

Sylvain Cote

(Translated by Google) Yes Perfect (Original) Oui parfait

Grim Aeonian

They handled the returns just fine and the customer service I have experienced has been good, but honestly, between the prices and the selection, I can see why brick and mortar stores are disappearing.

Šarunas

Good place to test appliances.

Eric Lund

I found the staff to be friendly, professional, and helpful.

Michael Mulla

Great service.

deborah m

Good prices and products excellent service.

katie H

Found what we needed quick and easy they have a lot of different cool and up-to-date Electronics there. There were lots of employees but none of them offered to help us find anything

DeaD_MooN

(Translated by Google) Bah c a best buy what .. (Original) Bah c un best buy quoi..

margaret m.

David (Geek Squad) was extremely helpful & kind in switching cell phone at Best Buy at Landstown off of Princess Ann in Virginia Beach. His knowledge of cell phones & service was above average in assisting me ( SENIOR CITIZEN). Sincerely appreciated-- THANKS!

Linda Hill

Had a great time with Brian, MaryAnna,and Willa.

Janie Bethurum@juno.com

Didn't have what we looking forward

Jinx Cole

Looking for a smart watch... not as many choices as I had hoped for.

Kimberlee Veith

Some of their areas aren't staffed enough and others are wayyy over staffed!!

Brandon Calderon

C’mon it’s Bestbuy! I think the Apple location in this store is pretty awesome. They’re very knowledgeable about their products and how they work with recommended 3rd party hardware. I’ve also bought my appliances here because of the deals they give over holidays.

Nick vanMaarth

Looking at cameras & printers. Sales folks don't hound you, but they're there if you have questions. Pretty good selection of stuff (what I was interested in, anyway.)Decent prices. Hope they can survive the online competition, wouldn't want to see them close.

Ricketta Roberts

You can't even get these guys on the phone to ask a simple question. It's all automated and requires you to use their website and store locator and product pins to even see if a local Best Buy has what you're looking for in stock. Never seem to discount products that are on sale directly from their merchants either.

guylain gagne

(Translated by Google) I like the service (Original) J'aime le service

Dharmaraj Patil

I need not write any pros or cons. This review is just to let fellow buyers know that the staff is great and will recommend to make right choices which help you save bucks and grab better deals. Consider visiting.

Unprecedented Owl

Fast and friendly staff they were able to lead me directly to the correct product to suit my needs

raymond nantel

Very good job

lee white

Excellent customer service. Had to return several items i bought from geek squad, no problem.

Colleen Hill

Great TV department. Matthew was very knowledgeable and helpful.

Brian Gott

Really bad experience with three Best Buy stores and Geek Squad in the Charlotte area. About a month ago I purchased a remote start for my vehicle along with installation services at the Midtown Best Buy store. The Midtown technician had broken his leg so they scheduled my installation for the Matthews store. A day or so before the installation, I got a call from the Mathews store that their technician was also injured so they scheduled my appointment for the Concord Mills store. So I took a half day off work and went to the Concord Mills store to have the installation completed. It was estimated to take two to three hours. When I arrived at the Concord Mills Best Buy store, the technician had me scheduled for a radio installation. He seemed extremely perturbed that I was actually there for a remote start install. He then took a look at the packages that I bought and told me that those would not work for the car that I was driving. At that point I went inside the store to return the products just tired of being bounced from store to store. Once I got inside, I was told that I could not return the products to the Concord Mills store I had to take them back to the Midtown store where I bought them. I spoke to a manager on duty named Reid who was ever so unfriendly and offered me no resolution at all. He told me my two choices were to call 1 800 Best Buy or to go back to the Midtown store. I drove back to the Midtown store. I spoke to the assistant manager who actually is the person who sold me the products to begin with. He researched the matter a little further and found out that in fact I did not have the correct products for the installation. So I returned the products and emailed the manager of the Concord Mills store and I have not gotten a reply from.

Chen Chen

Nice & clean, easy return, easy parking , more selections

shri patel

The best service from the very nice guy at the register. I believe his name is Matt.he gave me really gud ideas to how to use Fitbit . He speaks to everyone in such an upbeat manor. Ask how their day is going and calls everyone by name. He even says bye with your name as your leaving... but I’ll be back just because he is such a joyful soul! If everyone could have employees just like him. I was very impressed! he is very knowledgeable guy.Nice & clean environment in store.all employees are work professionally and polite.

Timothy Belcher

Didnt have what i needed.

tommy boucher

Vendeur qui dissent n’importe quoi pour réussir à vendre ! J’ai acheté un iphone et le vendeur m’a dit qu’ils vont racheté mon iphone avec m’a vitré briser, mais qu’ils vont seulement me donner 70$ au lieu de 90$ ... Il fallait seulement que je le vide. Je reviens le lendemain avec l'iphone vidé et on me dit que ce ne serait plus possible, car j’ai une vitre un peu craker ...

Marian Cartee

This was Black Friday and very busy. I got the help I needed and found what I was looking for! Great place to shop.

jaidenjovan28

Found everything I was looking for with no issues. Employees were very nice and helpful.

Roman Marian

They sold me wrong Smart phones (not compatible with Sprint), even after comunicating with Sprint reprezentative. When returned, we had to pay $35 restocking fee for each device. Not fair.

Chris Martin

Very helpful

Rob Jarrett

Best Buy is always great when I go in as long as I don’t need help from there staff

Quinnie

The website suggested the store had the cord I needed so I went into the store thinking it was there but guess what it was not. I spent more than 10 minutes wondering and very employee seemed engaged so I didn’t bother asking. I finally went to the front and before exiting someone said may I help you with something I said after 20 minutes of being in this store now someone cares to ask! Customer service epic fail. He stayed Best Buy didn’t have the cord after the website said it did even with me entering my zip code. He said I was better off going to Walmart or Amazon! I purchased the tv from best buy totally insane but my tv works when it wants I just refuse to go into Best Buy it was horrible service if I could give a zero I would!

Mike Wilson

Black Friday deals were irresistible and the service was helpful, friendly and not pushy. Went in for a mixer and walked out with a UHD flat screen television. Well played, Best Buy!

Jessica Treadway

Great customer service and a great selection of products. We purchased a new phone and several accessories.

Isabel Rabel

Ample parking great selection of electronics and accessories. Even when you can't find it the staff steps up and helps.

Ryan Nelson

In the valley it can be hard to find good electronic devices, let alone get to play with them before purchase. I recently bought a laptop there. I was able to play with all the fun features before buying it which was excellent. I did have a few issues with my purchase but Best Buy Geek Squad was very helpful and got me back into a better laptop that suites my needs very well. Of course I'll be back, all gadgets are just too fun to play with.

Gavora Jones

Heather helped us find just what we needed in the store and so much more. We truly loved how nice the employees were cause Heather wasn't pushing usbto buy anything. That's great customer service.

Chase Coomer

Tried to buy an apple watch had a hard time getting help. Poor display just two watches out the rest you had to ask to see and hope they had it.

Rob Elkins

They will match price on anything published usually their prices are already very competitive

L Brize

Nice store, good selection, top products aimed at mass market electronics. Not the highest end of HiFi, but certainly better than department store electronics.

Keisha Lisenby

Friendly and attentive employees. I purchased a 43 inch smart tv. The price was reasonable and worth the money.

charlie sliwoski

Ordered product online for in store pickup. Received email that it was ready. Went in to pick item up and waited half hour while they tried to find it only to find out in the end that they did not even carry the product and that there had been "computer glitch". Although I was offered a different product it was not comperable.

Rob Burness

Service advisors are quite helpful.

Joel Ostiguy

(Translated by Google) Good choice and courteous staff. (Original) Bon choix et personnel courtois.

Liang Yuri

A lot of sells going on basically all the time.. but be careful though, I have to come back and exchange my new Dell monitor because it's broken out of the box.... At least the guy in store covered it for me.. but still...

Matt Ervin

DON'T BUY FROM HERE!!! Not only did they not deliver in the 4 HOUR window promised on the day they promised, they didn't call to tell me they had a problem. I had to call them, they didn't even know they didn't fulfill their end of the deal. The manager, Spirit, refused to talk to me on the phone. I could hear her in the background arguing about why she wasn't going to talk to me. The guy that did talk to me said "I have a line of 4 people here and I don't have time to talk to you." I bought from them only because their delivery time was faster. I won't make that mistake again.

Tammy LaPorte

What can i say other than I Love best buy it's my favorite plc to shop.

Heather

Great shopping experience.

Jordan DiGeronimo

I've been going to this location for years. When I moved into my house 7 years ago, we needed a new computer (which we purchased here) and it recently crashed. Geek Squad was able to find out the problem was the power supply, and had it fixed in about 15 minutes. I also needed a new external hard drive and the guys working we're very helpful. Thanks for making things easy!

Marta Scheenstra

Really rotten experience. Went in to get the new pixel 2 phone since they had it on their website to buy. Got signed in and was told someone would be with us, we waited, and someone came and started taking our preliminary information - he was very nice and extremely helpful, but he said he wasn't in a position to be able to set up our account and help us, but the next guy would be with us shortly. Long story short, we waited in the annoying mobile phone area for 2 hours! Occasionally someone would come up to us to attempt to help, but they didn't know anything about what we were there for...which makes us wonder what all the previous forms were that we filled out and who had all that. They kept saying someone would be right with us...that did not happen. Then finally a guy tried to help us and in about 5-10 minutes he says "yeah, we don't sell the pixel 2 anymore. Sorry" So, after 2 hours, no one could help us. If someone had told us that from the beginning, that would have been much better. The service here was terrible and no one seemed to really know what they were doing. It would have been better if they had been honest with the time it was going to take, or even given us a ticket number or something so we could have at least walked around the store to look at other things. I will not be going back to this best buy.

John Lawlet

Beaucoup de produits chez best-buy, reste que le service à la clientèle est pas toujours très professionnel.

Suzanne Dickenson

Geek squad staff are very patient with us non techies.

Joseph Ericson

On July 20 I placed an order to have my TV mounted on the wall. They set up an appointment on Thursday the 25th. Geek Squad no-showed but Tommy called me up and rescheduled for Tuesday the 30th. On Tuesday morning Best Buy had a computer voice call me up and tell me I needed to call and have my mounting rescheduled. I called (stayed on hold for 45 minutes) and got the appointment re-rescheduled for Friday 8/02. Once again Geek Squad no-showed. This time no call. Then there is the charges to my credit card. $59.53 on the day of my telephone call. $81.18 on 8/02 despite not showing up or mounting the TV. Later that evening another $59.53 despite me calling up and demanding a full refund. Best Buy charged my account over $200 and provided no service or product. Customer service is all but non-existent. As I write I am waiting on hold for the 4th time trying to get a refund. Avoid these guys like the plague.

Ryan Kelly

Great service everytime! Super easy and quick online order and pickup!

sai saran

It's very good,it has best products which cost less.it has all the electronics you need

Bren

Order and pay online and pick up in store a few days later, if not in stock. Pick up counter is to the left of the entrance next to returns. Easy peasy. My preferred method of shopping in a brick and mortar. And most times the item urgently needed is in stock.

Keith Cook Jr.

Come on, it's Best Buy, they've got all the electronics you need. Even though some stuff may seem overpriced, the selection here is great.

Vincent Gaulin

Bon service et prix compétitifs surtout avec la politique du “price beat “ mais il manque de diversité de marchandises et de produits spécialisés. Pas possible d’avoir une copie de Windows 10 en anglais non-plus.

Andrew Tucker

It's best buy, why are you needing reviews

Ashadia

Don't call and expect to get quick help. I sat on hold for literally 16 mins before anyone even picked up the phone, it probably would have been quicker to just drive to the store myself to ask.

Jamir Manzanilla

I bought a laptop online on the pickup date I went to the store to pick up customer service said it wasn't there. Later I received an email saying my item wasn't gonna be available until late the following month. I ordered and waited 7 days and am so disappointed. I have never been this disappointed in my life before thanks bestbuy. I don't think I will shop here ever again my recommendation is worst place ever.

Kitty Epperly

The people. Help you.

Jyoti Panthangi

U can visit from different electronics with best prices.

María Colón

I was looking for specific style of headphones but they don't had that.

CrazyXVirus

Always have what I need and I don't get harassed by the 20 employees walking around.

Gilbert Garcia

Took my daughter to get a pair of wireless, bluetooth headphones. She is very happy with the pair she got, which were reasonable in price. The place was clean and the associates were very helpful. Plenty of parking and is handicap accessible.

Larry Crowder

Clean and well organized. Friendly helpful staff.

Bryan Browning

Great place to pick up electronics when you need them now.

First Lady

Best buy is still the most high. I go to best buy to look at a product that i will buy cheaper online....wonder if best buy has price match and how it works....

Avi Zaccai

Nice place to shop. Good parking lot. Friendly staff. Do not forget to compare prices anyway.

Russ Dean

tried phoning you to check and up date this information and finally hung up when got this foreign guy on there that was speaking a mile a minute. How about hiring Americans.

Kartik Sehgal

I know Best Buy has a price match guarantee, but everything was priced much higher than available elsewhere. As an example, for laptops we had to have an exact matching model. I had gone to Best Buy after 2 years and was disappointed with the lack of inventory. The place looked semi-deserted. Without competitive pricing and exciting new products, it won't be worth our while to go here.

Animation Colette et Goyette Pierre Colette

Service courtoie et rapide.

Andrea Hartman

Dissapointed. Their stock was incredibly low. Also, I compared prices for a few cables and each was cheaper on a Amazon.

Madeleine Roy

N'achetez avec installation car ils ne font pas le suivi. Très difficile après de rejoindre ce service centralisé. Beaucoup de temps perdu pour savoir quand le lave-vaisselle serait installé. Contrairement aux représentations du vendeur, ce n'est pas le lendemain. Courrez après et good luck

Anna and Pug

Nice people working there. We never have any issues they don't help us with

Enrique Razo

Location is small but everything I needed was easy to find and access. Helpful employees as well!

Zach Purdy

Two separate occasions caused me to rate this store 5 stars. I had purchased a Mac book pro here. Three months later it completely died for no reason, I had not purchased a protection plan but it was covered by a manufacturers warranty. Best buy fulfilled this warranty by giving me a brand new Mac book without any trouble at all. I purchased a Nikon camera and paid for geek squad protection, the camera stopped operating correctly so I brought it in, I was bummed they would have to send it out for repairs and I wouldn't get it back for two weeks but I was happy it would cost me nothing. I received the camera back and within 10 minutes of use it Bagan doing exactly what I sent it out to be repaired for. I was pretty outraged with both Nikon and best buy at this point, I returned to the store expecting to lose my camera for another 2 weeks. The stores GM, Bob, was very concerned with my situation and said he'd do whatever he could to resolve this issue. He ended up giving me a new camera all together and was very genuine with his approach to my problem. I was at a point where I thought I'd never do business with best buy again, but this incredible customer support will continue to receive my business for all my electronic needs. Kalispell best buy really does have a sincere and genuine team!

Vinod K Bhati

Every Electronic equipment is available at one place.

Dave Clark

The people there great to help people

Tim Charlotte

Customer service is non existent. Nobody is attentive and they hardly acknowledge you when you’re in front of them. The other Best Buy atleast asks for your phone number so your email and reward points. This location just skips the whole thing so they can just print out your receipt and get you out their face. Only two people who spoke to me was the light skinned guy that greets you and the white guy that was working by the Mac books.

David Kirkpatrick

Friendly and helpful staff with good selection of merchandise.

warman686

It was great. Picked up an online purchase. Good customer service.

Thirstygrunt

It got good records my guy

Linda Potter

Worst customer service experience ever. Their in-store computer had a glitch and erased almost $300 in rewards from my account so I couldn't purchase my item (which was on sale) using them. Manager basically said it wasn’t her problem. I would have to just pay for the item without the rewards and wait two weeks to get the rewards reinstated. Never doing business there again.

troy9380 troy9380

STILL do not understand these here newfangled electronics but I fancy my trusty ol' mp3 player in which I listen to John Denver, he sings the good ol' fashioned song, Country Roads from 77' when I was but a young lad in West Virginia, now I'm old and I do not feel anymore. YEEEEEEEEEHAW!

Marc Spigel

Both Mike’s in the appliance area are exceptional to work with. Their level of product knowledge and practically were very much appreciated. Walked in with my guard up, quickly lowered it as they showed their interest was to educate my buying decision. Thank you Mike & Mike!

vijay kumar

Decent beat buy store. But removing one star for parking. They have a free parking lot but it's not convenient to park there and others seem to have an issues coming out of there and in. Plus..it seems like a good place to get mugged..saw ppl yelling. It's dark. And car crashed into a pillar.. I'm sure you won't get mugged but it just looks like that kind of parking lot which is odd cause everything else is good. Trader Joe's nearby for Christs sake!

Ralph Thomas

Great service

David Beale

Well stocked and staffed with courteous staff. Got what I came for looked around got one additional item. Checkout was prompt.

Aire Serv of Great Bridge

Best Buy was unable to install a remote start on my new van. I went online and purchased a very simple to install remote start... It works flawlessly and installed in about 20 minutes! I will not buy anything from Best Buy again!! Nothing!! Ever!!

Wendy Bernard

When I went on trip to visit family, I forgot the power supply for my laptop, the people here were able to help me get one that would work. They were friendly and happily helpful and knew exactly what I needed and it didn't cost me an arm and a leg. If I'm in the area with an electronics need, you can bet I'll be headed right back to them for help.

Jessica McLaughlin

Great service. Did not have to wait. Told them the issue I was having and what I was needing. They immediately help me and walked out with the laptop I needed within 15 mins

Sandra Brown

Service was just ok must have been an off day

dick glantz

ready to help you

Eugene Yi

Nice big store with a lot of things and entertaining. The item availability seems better than other locations.

Mo Mehio

As a Best Buy employee of a different branch I am very impressed with this store. It's huge enough to host many people at a time, the layout is well done to navigate the store easily, and everything is well labeled so you can find what you need quickly. The employees are also well educated about most of what is sold in the store, which is great if you want a kick start in learning about any electronics you are thinking of buying.

Steve Lilley

Customer service in this location is top notch

Michael Hank

Great car audio work. Even on equipment you buy from outside the store.

wenzel landowski

Just got what I needed awesome service at the door and very helpful in the all around.

L W

I've been a loyal customer at Best Buy for over 9 years and I've not been disappointed yet. I do the majority of my shopping online and If I'm happy or unhappy with a purchase they are always there to assist me When I actually go into the store the customer service is always great. Sometimes the online order pick-up area is not as attentive as the rest of the store but everyone can't be the greatest. all-in-all in all it's a great environment.

hadi namazi

I just talked to customer service and she was so rude, the rudest customer service I ever experienced, I will cancel my purchase of refrigerator and will go to home depot or lowes

Beth Hager

Poor customer service on the floor. Geek squad had good customer service .

Carmen Espinosa

(Translated by Google) Very good service (Original) Très bon service

José Lachaine

(Translated by Google) Very good service !! (Original) Très bon service!!

Charles B

Malgré la fermeture des Future Shop, Best-Buy n'en a pas profité pour augmenter son offre de produit. Chaque fois que je cherche quelque chose de spécifique je ne trouve pas ce que je cherche chez BestBuy, je m'en retourne a Walmart, KGE ou Amazon. Ils ont un très beau magasin avec les vendeurs de garantie prolongée, mais c'est juste des produits grand public. J'aurais aimé des composantes electronique spécialisé et des produits pour les entreprises.

Redspeed

Zero support after purchase. After they get your money they dont care about you anymore.

Jennifer Finger

I am having trouble logging into service on my phone and my PC is down. I have been trying to call Landstown BB IN va for over an hour. why bother publishing a phone number. I tried geeks and then sales and just ait on hold. answer you or phones!!!!! this is not the first time in the last.decade this has happened... so frustrating since I cant drop pc off without an appointment and cant make one :@%@%@^&@

Anthony CARRASQUILLO

Great customer service, definitely in the home entertainment department, I received a full at home feeling experience before buying a tv recommended to me because of the durability of the screen which the other option I almost purchased did not provide. They also carried and carefully place the television in my trunk!

Trevor Batey

It's just a Best Buy like any other. Good size. Nice people. There isn't much to say about this one in particular.

Merwin Yount

Maddy was a great customer service rep in the TV department. I asked her questions & she knew the answers & gave me a tip which made my buying experience even better.

Janet Hopkins

I was just in the store looking for a screen protector for my phone. The two guys in the phone department. Never offered to help or show me the type of protector I needed. Where is the customer service. That they had before.

J Hawk

I recently had the pleasure to meet James ( Assistant Store Manager ... i think ) and was provided with some amazing customer service. There was a Christmas mix-up that he took care of well beyond what he needed to. I have done a lot of purchasing from this local store and have always had great help from the staff and employees. Keep up the good work.

John Hammer

Staff friendly and helpful. Not overbearing. Better deals online but will price match - make sure you have identical item code.

Brad Delaney

Best buy has a lot of nice things, the people here are as helpful as they can be. I've noticed that some folks here have limited knowledge of the products, and that could get you into trouble sometimes. The price match offered here is the only way I would purchase anything as the prices run a bit high.

Vishal Kumar

Friendly staff and great service with latest gadgets available in store to try

Chuck Edmunds

Very helpful staff. I'd return without question

A. Anderson

Good. Not easy to find what your looking for without walking most the store first.

Ian whitlock

Friendly service. Worked with Scott on a new TV. He is very knowledgeable and explained the difference between models well. Have yet to buy but prices as of right now beat Amazon by around $50 to $100.

Irene Chin

Great collection of laptops to see and try before buying. Prices are competitive with price matching offered.

Donald West

Went in to just window shop and get ideas for the upcoming holidays. I was greeted at the door and all the staff were helpful when I entered their departments. They were helpful in their answers to the questions I asked. I left well informed. A good visit.

Rosie Beasley

Great customer service

CReDeZign Artisan Selena

I was not happy with my experience, customer service was not helpful to much socializing with each. Greeter was find..

David Guzy

Went in to buy a Switch and about 6 games. Asked for assistance. No one helped after about 10 minutes of asking. They were not busy. About 10 employees standing around and no more than 3 customers. Went down the street to Target and spent about $800 there instead. Poor store management cost them a current sale, and my future business.

Baris Sener

I love best buy. The best thing about is that you can actually see and touch the products before you buy them. This store is always very clean and people are always smiling. Returns are super easy.

PineappleZara

Best Buy is good, but their prices be on a whole 'nother level tho, especially for little things . But their store is good, especially for searching for a specific item

Shultz Gray

I just love their electronics and very good shopping

Michael Shepard

Excellent service on a problem today

Victor Valdez

Great customer service, and prices. I was looking for a new TV and sound bar, and the electronics representative was more than helpful and very attentive.

Susan Chong

Came here for a return. It was the last day possible for the return. I was surprised at how easy the return was and their service.

angie cottrill

Nice store. Helpful staff and up to date on the latest electronics.

Michael Conkle

Stopped by to talk about phones and plans guy was very helpful

TJ Roundtree

Kinda hard to get help. Even when it's slow. They have a decent selection tho

Donald James

Staff is always helpful for me when I do need them.

Lisa Feldman

Great products. Not happy about their hard sell tactics. They are all over you the second you walk in. Then when you have questions later. Good luck finding someone to help you

Christopher Chaffin

Great knowledgeable staff.

Elizabeth

We were asked by several employees if we needed assistance, and they did it in a way that was not at all pushy. We had help when we needed it, and space when we didn't.

Brian Jones

The Geek Squad manager at this store, Agent Jackson, is very knowledgeable, and can be trusted to handle whatever repairs you may need. I have had a lengthy experience with Geek Squad, and Agent Jackson proved himself to be capable of handling my required services with very little input from me; he kept me in the loop, without overloading me with unnecessary information. This Agent is easily one of the best, and Geek Squad should be proud to have this man on staff. The assistant store manager, Josh, went out of his way to help me, even to the point of potentially causing himself some backlash. Josh took it upon himself to make things right, and I thank him for his commitment to customer service. My experience with Josh and Jackson has restored my faith in the Best Buy brand, and both of these gentlemen deserve recognition for their commitment to going above and beyond. Thank you so much!!

Nagaraju Rajuri

Great electronics experience in 1 store. You will find all electronics in need for home/ office. Good customer service.